ASOS Reviews - www.asos.com

★★☆☆☆
2.2 / 5
33% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Discover the latest in women's fashion and men's clothing online with ASOS. Are you a regular shopper? Submit your review and tell us what you think about the site.
? Ask our helpful community of experts about this product or company
ASOS - www.asos.com - Ask a question now

Media Gallery for ASOS - www.asos.com

ASOS - www.asos.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★★★★

“excellent t-shirts would buy again!”

Written on: 11/12/2014 by TedTHEbear (3 reviews written)

excellent t-shirts would buy again!… Read Full Review

Visit asos.com

Asos.com's Response to TedTHEbear's Review

Written on: 12/12/2014

Thanks a bunch, I'm glad to hear that you love your Tee. Have a wicked week and a merry Christmas! ASOS Scott

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Fabulous!!”

Written on: 25/11/2014 by pinkmonkey (3 reviews written)

I had my eye on a couple of dresses being sold on the high street for £55. I googled the brand name and that led me to Asos where they were selling the same dresses for £16!! I ordered 5 in total, expecting to keep one and ended up keeping them all! I ordered over a weekend and the web-site promised free delivery, however, as I am at work during the week, I opted for click/collect at my local Texaco The dresses were due to be delivered by the Wednesday but actually arrived a day… Read Full Review

Visit asos.com

Asos.com's Response to pinkmonkey's Review

Written on: 26/11/2014

Hey, thank you so much for your kind words. We love to hear from our customers and your feedback means everything! We aim to make everyone's ASOS experience as fabulous as possible. Sorry about the little niggle with the search bar, we'll be sure to get it up to date! I hope you look amazing in all your dresses over the party season! ASOS Zoe H

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Above and beyond customer service :)”

Written on: 01/11/2014

I ordered a pair of mesh knee high socks last year from ASOS and I was in love with them as soon as I unpacked them, so I threw away my receipt as I didn't anticipate having to return them. As soon as I tried them on, I ripped a huge tear down the side of the sock. Before I had tried on the sock, I did see a tiny snag in the fabric but I didn't think anything of it. I took a picture of the ruined product and emailed ASOS customer care about a replacement or exchange (I didn't want a refund as I… Read Full Review

Visit asos.com

Asos.com's Comment

Written on: 03/11/2014

Wow! Thanks so much for this review. It truly means the world to us. We aim to make your ASOS experience as easy as possible. From start to finish, and even if you have any further questions after. We always love making you 100% happy with your purchase and we will never stop until you have a smile on your face. I hope you had a lovely weekend/Halloween. All the best. ASOS Scott

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Returns were very efficient”

Written on: 31/10/2014 by JesusStanley190 (1 review written)

Thank you for the ease of returning a product and the prompt refund… Read Full Review

Visit asos.com

Asos.com's Comment

Written on: 31/10/2014

That's what we like to hear! We're glad to hear you've had a great ASOS experience. Enjoy your goodies. ASOS Katie

Reply to this comment

Asos.com's Comment

Written on: 01/11/2014

Hiya Jesus, thanks for the positive feedback. Our awesome customers are at the heart of everything we do. ASOS Rodney

Reply to this comment

Asos.com's Comment

Written on: 01/11/2014

Hiya Jesus, thanks for the positive feedback. Our awesome customers are at the heart of everything we do. ASOS Rodney

Reply to this comment
Report this review Read 3 Comments
★★★★★

“Excellent Customer Service!!!”

Written on: 09/10/2014 by katerwit (1 review written)

I order from Asos frequently. My orders always arrive on time and am typically very happy with the quality of the product I receive. Recently, there was a shipment delay that caused unexpected issues with my order. I wrote to Asos Customer Service and was assisted right away and treated extremely fairly. Their customer service was responsive, helpful and polite. I am even more impressed now than before. Every company is going to run into an issue here and there, it's how those issues are… Read Full Review

Visit asos.com

Asos.com's Response to katerwit's Review

Written on: 09/10/2014

Woop Woop! Glad you enjoyed your ASOS experience. Glad you understand that although we try our hardest to avoid these mishaps these things happened. Hope you love all your ASOS goodies and if you ever need any further help we're just a quick message away. ASOS Laura

Reply to this comment
Report this review Read 1 Comment
★★★★★

“A Fantastic Company”

Written on: 03/10/2014 by Moore281 (1 review written)

I have been buying from ASOS for quite a while now and felt I needed to write a review, they are a fantastic no fuss company to deal with. The products they sell are great quality especially their own ASOS brand. I have bought many items and people always comment on where I buy my clothes. I recently had a small problem as my refund was slightly incorrect, I called the customer services number and spoke to Alberto who was extremely polite and helpful and sorted my problem straight away. I have… Read Full Review

Visit asos.com

Asos.com's Comment

Written on: 03/10/2014

Heya, Thank you for the amazing feedback! If you ever need anything just give one of our care team a shout, we have email on the website/ Facebook and Twitter! Have a lovely weekend. ASOS Danny

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Fashionable clothes at a great value!”

Written on: 15/09/2014 by Pricear1985 (1 review written)

I just received my first order from ASOS and I couldn't be happier with it! I got 4 of the boyfriend crew tees with the rolled sleeves. I am in love! These are by far the best boyfriend tees that I've ever come across. They're extremely soft, but not see through (which is very hard to find in the boyfriend fit). The rolled sleeves give the shirts a feminine touch without taking away from the "borrowed from my boyfriend" look. The length is perfect! They're long enough to do the "half tuck" and… Read Full Review

Visit asos.com

Asos.com's Comment

Written on: 15/09/2014

WOW! Thank you so much for your lovely feedback! It's great to hear that you're in love with your new Boyfriend Tees. This sounds like our friendship is off to a great start. It'll be worth checking out what we've got in our up to 70% off Outlet. I've seem some great steals in there myself. Have a lovely week. ASOS Scott

Reply to this comment

Asos.com's Comment

Written on: 15/09/2014

Hey Pricear1985, so glad to hear that you love your tee's - sounds like you've got the look you were after! Can't beat a good boyfriend tee and jeans combo! ASOS Kym

Reply to this comment
Report this review Read 2 Comments
★★★★★

“Amazing!!!”

Written on: 02/09/2014 by Maddenms102 (1 review written)

I have ordered off asos many times and I am not disappointed everytime. There products are great value and always delivered on time. I love asos and will continue to order from them as the service is excellent. I definatley recomend!… Read Full Review

Visit asos.com

Asos.com's Comment

Written on: 02/09/2014

Hey, thanks for the awesome feedback! I'll be sure to pass your comments onto the team. ASOS Katie

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Awesome shop, very happy with the purchases”

Written on: 29/08/2014 by Silvernight (1 review written)

Made a few orders so far, everything arrived exactly within the specified timeframe (which is nine days, and every time I received the parcel exactly on day nine lol :) Absolutely loved all the dresses, they're are all terrific. Just one minor thing, some dresses look pure white on the picture but are more champagne/creamy color. Still very pretty, only in this case I bought them for my sister who's going to wear them during her wedding. You might want to get the color in the picture a bit more… Read Full Review

Visit asos.com

Asos.com's Response to Silvernight's Review

Written on: 29/08/2014

Hi Silvernight, Thanks for your wonderful feedback! We're glad to hear that you've had a great experience, I'll be sure to let the rest of the team know. I appreciate the feedback regarding the colour of one of the dresses you've received, so we can look into this could you pop over to Twitter @ASOS_HeretoHelp and DM over the details? Thanks again, ASOS James

Reply to this comment

Silvernight's reply to Asos.com's Comment

Written on: 29/08/2014

Thanks for the reply :) I don't have a Twitter account, but the dress I was referring to is Lipsy VIP Lace Pencil Dress with Keyhole. As you can see, it looks, basically, snow white but is actually very much beige.

Reply to this comment

Asos.com's reply to Silvernight's Comment

Written on: 02/09/2014

Hey, do you have Facebook? You can always chat with us there on our ASOS page in the private messages or if you'd prefer to email, we have a Ask A Question button on our Help pages. ASOS Kym

Reply to this comment
Report this review Read 3 Comments
★★★★★

“Great company”

Written on: 09/08/2014 by McCain54 (1 review written)

I was apprehensive about buying from this site,considering some of the reviews. However, my daughter recommended it as she has been using it for years with no problems. I bought my first item for £30 cheaper than anywhere else I could find and it came the day before the expected delivery date. Excellent price and service. I will be using again. … Read Full Review

Visit asos.com

Asos.com's Comment

Written on: 09/08/2014

Thank you for the amazing words and we are so glad that we can make you so happy! If you ever do need us for anything feel free to get in touch via our Facebook or Twitter pages. Have a lovely weekend. ASOS Danny

Reply to this comment

Asos.com's Comment

Written on: 10/08/2014

Hey McCain54, thanks so much for taking the time to leave some feedback on your experience for us. I'm so glad your Daughter persuaded you to place your first order - we think she has an excellent taste in online shopping! Thanks again and enjoy the rest of your Weekend. ASOS Chantelle

Reply to this comment
Report this review Read 2 Comments
★★★★★

“Won't Shop Elsewhere!”

Written on: 10/06/2014 by Cowan114 (1 review written)

I have been shopping with ASOS for years now and in that time I have only returned 2 items and this is because of my indecisiveness not a fault of theirs! I know what sizes to get and I know I can rely on them to deliver my parcel on time. Their petite collection is great for teeny person like me! I love the fact I can try the items on in the comfort of my own home (I hate the changing rooms on the high street with the unflattering lighting and tiny cubicles!) knowing that if I change my mind… Read Full Review

Visit asos.com

Asos.com's Comment

Written on: 10/06/2014

Hey, thanks so much for getting in touch with your lovely feedback. We're so pleased to hear that you're happy with your shopping experiences with us! If you ever need anything or have any questions, you can contact us via our Facebook page, Twitter or following our Help & Contact page on our website - we're always happy to help! Thanks again & Happy shopping! ASOS Holly

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Great service”

Written on: 07/06/2014 by Kristiani23 (1 review written)

I live in the North east of England. Used the standard delivery. First time the product (mango trousers) came in just 2 days! Second time took three. No problems whatsoever… Read Full Review

Visit asos.com

Asos.com's Comment

Written on: 08/06/2014

Hi Kristiani, Thanks for the amazing feedback! It's great to see that you're enjoying our super speedy Standard delivery and we hope you love your new Mango Trousers too. Don't forget if you need help with anything, pop us a message over on Facebook or tweet us @ASOS_HeretoHelp - we'd love to hear from you. Thanks again Kristiani, hope to see you again soon! ASOS James

Reply to this comment
Report this review Read 1 Comment
★★★★★

“best online shopping ”

Written on: 03/06/2014 by ssahi (1 review written)

ASOS has never dissapointed me, been shopping for almost 3 years . Its 100% better than boohoo ,missguided and any other online shopping. I love everything about ASOS espciallyy the delievery service they provide is the best ! you can buy whatever you want without worring about the delivery charge ect . its not a scaming website like missguided ! Simplyyy love shopping with ASOS and THANK YOU ASOS ! Miss SSahi :)… Read Full Review

Visit asos.com

Asos.com's Response to ssahi's Review

Written on: 04/06/2014

WOW. Thanks a bunch for this ssahi. It really means a lot that you enjoyed your ASOS experience. I hope you're lovin' your new things and have fully prepared yourself for the Summer. Have a fantastic week! ASOS Scott

Reply to this comment
Report this review Read 1 Comment
★★★★★

“NYC First Buyer”

Written on: 29/05/2014 by plopop45 (1 review written)

I ordered a couple of items (a pair of boots, a winter coat, and some socks) on May 22nd. After I ordered these items, I decided to look up reviews on the shipping for all the United States buyers out there. (backwards I know) I was completely shocked and terrified about my order after reading countless reviews about never receiving items or getting sent the incorrect item altogether. I decided to stick with my order just to see if it was true. I would say I ordered these items about 1am in… Read Full Review

Visit asos.com

Asos.com's Response to plopop45's Review

Written on: 29/05/2014

Well this is what we love to hear - glad your order reached you in record time! Rest assured we've made sure that returning your order is easy as pie. We've got more info on how to return your order here http://ow.ly/xn7f9 ASOS

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Perfect and on time”

Written on: 17/05/2014

I ordered this orange, short sleeve dress that I wanted to wear for my graduation. I ended up ordering pretty late, so I used express shipping. It came on time, was exactly how it was described, fit perfectly and looked great. I am very happy with the service. Just to let you know, there is apparently a service fee since it's being shipped to the US. Still, the dress was a little over $40, and the fee was less than $2, so it's not bad… Read Full Review

Visit asos.com

Asos.com's Comment

Written on: 17/05/2014

Thanks for the lovely feedback! It's great to that you loved your dress and we hope you had a great time at your graduation. This fee that you were charge sounds like an international charge from your card issuer. These are charged when your card issuer has to convert your funds for you. So if you ordered in GPB and they converted it to USD you'll be charged. If you ordered in USD then they won't charge you. If you need any more information on this you can always contact us on our Facebook page or DM us on Twitter @ASOS_HereToHelp. Your bank will also have a few bits of information for you up their sleeves. Thanks again for the feedback, it's much appreciated and have a lovely weekend. ASOS Scott

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Always a great experience!”

Written on: 10/04/2014 by GunnarGonzalez412 (1 review written)

Wow, I'm stunned to see the amount of people complaining about Asos! I have been a customer since 2012 and placed almost 20 orders in that time and NOT ONCE have I had an issue. Perfect sizing each time and I've never had to return anything. Items are all high quality and awesome value for money. Deliveries are always on time for me and I'm always excited to open my packages! It's a shame not everyone is as happy with the site as I am. I ALWAYS recommend Asos and they're all pretty satisfied… Read Full Review

Visit asos.com

Asos.com's Comment

Written on: 10/04/2014

Hey, thank you so much for posting this lovely feedback. It's truly great to hear that you've been satisfied with all of your orders, and I hope you continue to shop with us for many years to come. ASOS David

Reply to this comment

Sweety.fernandes's Comment

Written on: 16/04/2014

Never ever had a problem with asos :) I have ordered Somany times and has never been disappointed , I love asos, always hav found what I'm looking for :) great customer service! All I can say is thank you and please continue the good work x 5 stars from me

Reply to this comment

Libmum43's Comment

Written on: 21/04/2014

Wait till you have to wait a month or so for your order! I wonder then will you be so gushing. Rubbish service from a rubbish company

Reply to this comment
Report this review Read 3 Comments
★★★★★

“Never a problem”

Written on: 23/03/2014 by MarieRuiz68 (1 review written)

I have ordered many things from ASOS. All deliveries have been on time, the clothes are usually pretty good, and the prices are good. I've also had to return things, and never had a problem with that either. Returns are free which is nice, and my refund/exchange has always been processed quickly… Read Full Review

Visit asos.com

Asos.com's Comment

Written on: 26/03/2014

Hey, thanks so much for taking the time to let everybody know of your experience as an ASOS customer. It's great to hear and glad that you have such good words to say about us. This has made our day so thank you! ASOS Chantelle

Reply to this comment
Report this review Read 1 Comment
★★★★★

“ASOS IS AMAZING”

Written on: 01/03/2014 by mopsaaa (0 reviews written)

Good value for money,genuine goods,really quick international delivery. I'm really happy with their customer service as well.If you have any inquiries,they always reply helpfully within 1-2 hours. I would definitely recommend ASOS. Keep it up !!!… Read Full Review

Visit asos.com

Asos.com's Response to mopsaaa's Review

Written on: 05/03/2014

Hey Mopsaaa, Aww thanks for the lovely feedback, glad you were happy with our service!

If you ever need anything in the future, you know where to find us!

ASOS Char

Reply to this comment
Report this review Read 1 Comment
★★★★★

“The Best Shopping Online Site EVER!”

Written on: 15/01/2014

It is the best. I've never had any problem with shipping and ordering. The goods always come on time… Read Full Review

Visit asos.com

Angrypants's Comment

Written on: 16/01/2014

I wonder how many other ASOS staff are made to fill in positive reviews of this dreadful company.

Reply to this comment

Asos.com's Comment

Written on: 18/01/2014

We love hearing you're feedback to keep it coming - Happy Shopping! ASOS Donna

Reply to this comment
Report this review Read 2 Comments
★★★★★

“Great website and clothes!!”

Written on: 30/12/2013

I have never had any issues with ASOS and buy from the sight regularly! Delivery of my items is always on time and efficient! If I'm at work my parcels are left with my neighbour (which I love as I hate having to go out my way to depots to collect parcels!) I would recommend this site for avid fashion lovers, for great clothes and reasonable prices!… Read Full Review

Visit asos.com

Annarose's Comment

Written on: 01/01/2014

This is a fake review!!!

Reply to this comment

Asos.com's Comment

Written on: 06/01/2014

Hey, thank you so much for the lovely review. Good reviews like this are really welcomed and I will pass your postive feedback on to the rest of the guys here at ASOS! If there's anything you ever need please just shout! ASOS Sarah

Reply to this comment
Report this review Read 2 Comments
overview
asos.com