ASOS Reviews - www.asos.com

★★☆☆☆
2.2 / 5
236
33% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Discover the latest in women's fashion and men's clothing online with ASOS. Are you a regular shopper? Submit your review and tell us what you think about the site.
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★★★★★

“ASOS service is superb and next to none”

Written on: 16/08/2015 by Yinxt (1 review written)

I rarely take pains to write a review but ASOS's customer service is just superb so that I feel very guilty if I don't. In the past one month, I bought, returned and changed many items. All were delivered and served in time and free from any hassle. I am really impressed and happy. Would definitely return and recommend to others… Read Full Review

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Asos.com's Response to Yinxt's Review

Written on: 16/08/2015

Hey. So glad to hear that you're happy with our service. Your lovely comments put a smile on each and every one of our faces. ASOS Leah

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★★★★★

“Premier Service Excellent ”

Written on: 31/07/2015 by gwLyon23 (1 review written)

I signed up to ASOS Premier a few months back. Normally next day delivery is around £5 and each time you order, it mounts up. Signing up to the Premier service is great. You pay £9.99 for a year. You then get UNLIMITED next day delivery on all your orders. Its well worth it. You also get some cheeky discount codes here and there. Not often enough but I have heard it's often a good code. I placed an order on Monday night at 10.30pm and my goods arrived by midday the next day. It was… Read Full Review

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Asos.com's Comment

Written on: 31/07/2015

Hey gwLyon23, it's so good to hear that you're happy with joining ASOS Premier and we are very confident that you'll be even happier once you get a taster of having early access to big sales! Thanks for your feedback and have a great weekend, ASOS Rosie M

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★★★★★

“No complaints whatsoever”

Written on: 31/07/2015 by Roman416 (1 review written)

After reading so many bad reviews (when I had already purchased my dress!!!) I started to get a bit worried. But I received the dress within 3 working days paying no extra cost and it was perfect. It fit perfectly, it was exactly as described on the website. Personally I have no complaints about this company. … Read Full Review

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Asos.com's Comment

Written on: 31/07/2015

Hey Roman416, it's lovely to hear that you have no complaints. I'm really glad to hear your parcel got to you in time and that it fit perfectly - this is just what we love to hear to start our Friday off! Thanks for your feedback and have a great weekend, ASOS Rosie M

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★★★★★

“All items recieved and overall very happy.”

Written on: 24/07/2015 by 187Evans (1 review written)

Ordered two shirts on the 20/07/15. Items were shipped on the 22/07/15 and recieved on the 24/07/15 and had the option to track my delivery for free the whole time to know of it's where abouts. Delivery was also completely free as I spent over £20. All items I ordered were in perfect condition and as described on their website...Would definitely recommend this site as not only do they have some great prices but are overall a great company! xD… Read Full Review

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Asos.com's Comment

Written on: 25/07/2015

Hey, Ah thanks for the lovely feedback and we're really glad to hear you've enjoyed your ASOS shopping experience. If you ever need anything, just give us a shout through one of our Customer Care platforms. Stay cool. ASOS Dale

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Asos.com's Comment

Written on: 25/07/2015

Hi, great to hear such positive comments about the products we sell and the service we offer glad you are pleased with the service you received. ASOS April

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Asos.com's Comment

Written on: 25/07/2015

Hey, really glad to hear that you've had such a great shopping experience with us! I hope that you're loving all of your new goodies, of course if you need to contact us at all you can do so by our Twitter or Facebook pages or you can send us an email via our Help Pages. ASOS Hollie

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★★★★★

“Cool store with helpful staff! will shop with again.”

Written on: 08/06/2015 by JohnAppleeyes (4 reviews written)

Cool store with helpful staff! will shop with again… Read Full Review

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Asos.com's Response to JohnAppleeyes's Review

Written on: 08/06/2015

Hey John, we're so glad to hear you'll be back to shop with us again! If you ever have any questions you can always email us through our help pages or get in touch with us through Twitter on @ASOS_Heretohelp or on the ASOS Facebook page. ASOS Gabby

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★★★★★

“Excellent Customer Service”

Written on: 18/04/2015 by spears13 (2 reviews written)

I have been a regular customer of ASOS for the past few years and have received nothing but excellent service from them. I am writing this review as recently one of my orders was not delivered to the correct address and never made it to me. I contacted their customer service department and received nothing but friendly and helpful responses, with them resolving my issue quickly and efficiently. As mentioned, I have been using ASOS for a number of years as I find it very convenient whilst… Read Full Review

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Asos.com's Response to spears13's Review

Written on: 19/04/2015

Hello! Thank you so much for taking the time to write this great review and express such fab feedback. Its great to hear that the hard work we put in to keep you and each and every much valued customer as happy as we can, really is reflected! Again, thanks so much and I hope (am sure) we'll continue to impress. All the best now, a chuffed ASOS Natasha.

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★★★★★

“The best experience ever!”

Written on: 09/04/2015

I am the happiest person right now! So basically I ordered a bag for free standard delivery Tuesday night. Its estimated delivery was Monday and I was surprised this morning (Thursday) with my handbag! I was so pleased especially because I received 4 emails on the different whereabouts of my parcel. The emails also included a link to track my delivery without needing a code or anything. This made my day because I was worried it wouldn't come Monday. I've got to say but this is my best… Read Full Review

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Asos.com's Comment

Written on: 10/04/2015

Hey, We're so happy to hear we've made your day and we hope you love your new bag. ASOS Andrea

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Asos.com's Comment

Written on: 10/04/2015

Hey, We're so happy to hear we've made your day and we hope you love your new bag. ASOS Andrea

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Shaniaharrison's Comment

Written on: 10/04/2015

Thank you! And insure do love it.

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Shaniaharrison's Comment

Written on: 10/04/2015

Thank you! And I sure do love it.

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★★★★★

“Awesome!!!”

Written on: 01/04/2015 by Moridaichi (1 review written)

I was looking to buy dr martens adrian tassel loafers but i couldnt find one near canada so i ended up ordering online from asos for the first time.Ordered it about 2 weeks ago and i Got my loafers today and i love them. Fits perfectly. Thanks for the right size asos :) i cant be more satisfied. Thank you so much asos i will definitely be using asos again !!… Read Full Review

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Asos.com's Response to Moridaichi's Review

Written on: 03/04/2015

Hi, so glad to hear you've found the perfect Dr Martens, and thanks for the ASOS love! We always like to hear that we've helped a customer find just what they were looking for. Hope to see you again soon! ASOS Heather

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★★★★★

“Very happy with ASOS”

Written on: 23/03/2015 by mopsaaa (2 reviews written)

Just got my parcel.it was really rapid for international delivery.Perfect service as usual.Very glad.I would definitely recommend ASOS… Read Full Review

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Asos.com's Response to mopsaaa's Review

Written on: 23/03/2015

Wow - thanks so much for your lovely feedback mopsaaa. It's great to hear that you're pleased with the delivery and our service. I'll definitely make sure I pass your comments around the office! Thanks again - it's always great to hear that our hard work is paying off! ASOS Rosie M

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★★★★★

“I love all the items I purchased!”

Written on: 15/03/2015 by 138McCartney (1 review written)

I would like to extend my gratitude for the fast service and quality of clothing received. I will continue to purchase from this company… Read Full Review

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Asos.com's Comment

Written on: 15/03/2015

Wow! Thank's for the amazing feedback. Happy Shopping and have a lovely weekend. ASOS Danny

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★★★★★

“Fantastic service”

Written on: 06/02/2015 by 219Lamont (1 review written)

I would like to thank ASOS for exceptional service. I ordered swimsuits in October for South Africa's summer season and due to local postal strikes I never received the items. Monday I sent ASOS an email, asking for a refund and without any trouble I received a friendly and apologetic letter wherein they approved my request (although the mistake was not even theirs). Today I received the payment. Thank you so much, I will definitely order again (after all the strikes). :)… Read Full Review

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Asos.com's Comment

Written on: 06/02/2015

Hey, thanks for your lovely feedback! We'll look forward to seeing you shop with us again. ASOS Lauren

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★★★★★

“Fast shipping”

Written on: 05/02/2015 by janninho93 (1 review written)

Good products, cheap and fast international shipping… Read Full Review

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Asos.com's Response to janninho93's Review

Written on: 05/02/2015

Hey thanks for the feedback, hope to see you shopping with us again. ASOS David

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★★★★★

“Awesome experience”

Written on: 29/01/2015 by stellulah (1 review written)

I've ordered heaps from ASOS, never received the wrong items, wrong sizes or anything like that. Quality is good (depending on what you get) and super stylish. I will say that returns/exchanges from Australia aren't the best, considering you have to pay for shipping back then have to re-order, they don't handle it for you. Other than that, absolutely love ASOS and will continue to shop there… Read Full Review

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Asos.com's Response to stellulah's Review

Written on: 30/01/2015

Thanks for taking the time to write such a lovely review - I'm really pleased that you've had a great shopping experience with us so far. With regards to returning your order from Australia, we do offer Free returns if you sign up for ASOS Premier. It does cost $39 a year but with that you get free Express + Standard shipping as well as returns. You also get sale previews and exclusive codes - I would say it's defo worth it considering how much you could save on delivery and return charges. Also with regards to Refunds vs Exchanges, we found that as returns can take up 10 working days to get back to us, you could be waiting a long time for a replacement order which we're not even guaranteed to still stock. Therefore we only offer refunds, which means you would need to place a new order for a different size. This means you get the correct item a lot quicker. Remember we are always hear to help, so if you do ever need a hand you can get hold of us on Facebook, by Tweeting or emailing through our help page. ASOS Leyanne

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★★★★★

“Delivered on Time”

Written on: 18/01/2015 by Kadyn371 (1 review written)

The dress that I ordered came on time and Asos did a very good job of answering my questions. I was a little skeptical after seeing all these bad reviews but ordered something from there anyway. I paid for the 5 day shipping method and the dress surprisingly came on time. The only thing is that the dress was a little different from the image online and Asos takes a little while to answer your questions. Overall I am very satisfied… Read Full Review

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Asos.com's Comment

Written on: 18/01/2015

Hey, glad to hear that you had no problems with your order and you're satisfied with your fab new dress! We work around the clock here and do our best to get back to everyone as soon as we can - thanks for your lovely feedback. ASOS Lauren

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★★★★★

“excellent t-shirts would buy again!”

Written on: 11/12/2014 by TedTHEbear (3 reviews written)

excellent t-shirts would buy again!… Read Full Review

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Asos.com's Response to TedTHEbear's Review

Written on: 12/12/2014

Thanks a bunch, I'm glad to hear that you love your Tee. Have a wicked week and a merry Christmas! ASOS Scott

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★★★★★

“Fabulous!!”

Written on: 25/11/2014 by pinkmonkey (3 reviews written)

I had my eye on a couple of dresses being sold on the high street for £55. I googled the brand name and that led me to Asos where they were selling the same dresses for £16!! I ordered 5 in total, expecting to keep one and ended up keeping them all! I ordered over a weekend and the web-site promised free delivery, however, as I am at work during the week, I opted for click/collect at my local Texaco The dresses were due to be delivered by the Wednesday but actually arrived a day… Read Full Review

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Asos.com's Response to pinkmonkey's Review

Written on: 26/11/2014

Hey, thank you so much for your kind words. We love to hear from our customers and your feedback means everything! We aim to make everyone's ASOS experience as fabulous as possible. Sorry about the little niggle with the search bar, we'll be sure to get it up to date! I hope you look amazing in all your dresses over the party season! ASOS Zoe H

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★★★★★

“Above and beyond customer service :)”

Written on: 01/11/2014

I ordered a pair of mesh knee high socks last year from ASOS and I was in love with them as soon as I unpacked them, so I threw away my receipt as I didn't anticipate having to return them. As soon as I tried them on, I ripped a huge tear down the side of the sock. Before I had tried on the sock, I did see a tiny snag in the fabric but I didn't think anything of it. I took a picture of the ruined product and emailed ASOS customer care about a replacement or exchange (I didn't want a refund as I… Read Full Review

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Asos.com's Comment

Written on: 03/11/2014

Wow! Thanks so much for this review. It truly means the world to us. We aim to make your ASOS experience as easy as possible. From start to finish, and even if you have any further questions after. We always love making you 100% happy with your purchase and we will never stop until you have a smile on your face. I hope you had a lovely weekend/Halloween. All the best. ASOS Scott

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★★★★★

“Returns were very efficient”

Written on: 31/10/2014 by JesusStanley190 (1 review written)

Thank you for the ease of returning a product and the prompt refund… Read Full Review

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Asos.com's Comment

Written on: 31/10/2014

That's what we like to hear! We're glad to hear you've had a great ASOS experience. Enjoy your goodies. ASOS Katie

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Asos.com's Comment

Written on: 01/11/2014

Hiya Jesus, thanks for the positive feedback. Our awesome customers are at the heart of everything we do. ASOS Rodney

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Asos.com's Comment

Written on: 01/11/2014

Hiya Jesus, thanks for the positive feedback. Our awesome customers are at the heart of everything we do. ASOS Rodney

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★★★★★

“Excellent Customer Service!!!”

Written on: 09/10/2014 by katerwit (1 review written)

I order from Asos frequently. My orders always arrive on time and am typically very happy with the quality of the product I receive. Recently, there was a shipment delay that caused unexpected issues with my order. I wrote to Asos Customer Service and was assisted right away and treated extremely fairly. Their customer service was responsive, helpful and polite. I am even more impressed now than before. Every company is going to run into an issue here and there, it's how those issues are… Read Full Review

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Asos.com's Response to katerwit's Review

Written on: 09/10/2014

Woop Woop! Glad you enjoyed your ASOS experience. Glad you understand that although we try our hardest to avoid these mishaps these things happened. Hope you love all your ASOS goodies and if you ever need any further help we're just a quick message away. ASOS Laura

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★★★★★

“A Fantastic Company”

Written on: 03/10/2014 by Moore281 (1 review written)

I have been buying from ASOS for quite a while now and felt I needed to write a review, they are a fantastic no fuss company to deal with. The products they sell are great quality especially their own ASOS brand. I have bought many items and people always comment on where I buy my clothes. I recently had a small problem as my refund was slightly incorrect, I called the customer services number and spoke to Alberto who was extremely polite and helpful and sorted my problem straight away. I have… Read Full Review

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Asos.com's Comment

Written on: 03/10/2014

Heya, Thank you for the amazing feedback! If you ever need anything just give one of our care team a shout, we have email on the website/ Facebook and Twitter! Have a lovely weekend. ASOS Danny

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