ASOS Reviews - www.asos.com

★★☆☆☆
2.2 / 5
33% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Discover the latest in women's fashion and men's clothing online with ASOS. Are you a regular shopper? Submit your review and tell us what you think about the site.
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★★★★☆

“slow delivery but good price”

Written on: 18/12/2014 by Brianwakeera (1 review written)

great prices but delivery a little slow (even for chritmas) get your order in early!… Read Full Review

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Asos.com's Response to Brianwakeera's Review

Written on: 18/12/2014

Sorry to hear your order arrived late! If you'd like us to look into this for you or if you need any further assistance, just pop us over a private message on Facebook with your order details and we'll get on the case. We hope you enjoy your goodies. ASOS Katie

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★★★★☆

“Not Bad Customer Service”

Written on: 25/08/2014 by Kelley357 (1 review written)

My order came within 6 total days from when i ordered it (In the US). The delivery was on time and un-damaged. I returned the shoes i ordered because they were a size too small. I did exactly as the instructions said and returned the parcel waiting 10 working days for it to arrive back to the warehouse. However, after waiting longer than 13 working days, i still had not gotten a confirmation email that they had received my parcel. I emailed them 3 times, all 3 times a customer care agent… Read Full Review

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Asos.com's Comment

Written on: 25/08/2014

Hey thanks for the awesome feedback! if you ever any problems in the future and can't get through to our email team, you can always send over a Private Message(on Facebook) or a DM(on Twitter via @ASOS_HeretoHelp). ASOS

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★★★★☆

“Are we talking about the same Asos?”

Written on: 12/08/2014 by RedCork (3 reviews written)

I really love the choice and the overall quality of the clothes and accessories. The Asos exclusive can be pretty cool. I always seem to find original and good deals, especially in the sale sections... I am very surprised by the other reviews posted here as, in the many orders I have placed, I have not had any issue with receiving on time or returning anything. Customer service seems to follow up every step with an email (order shipped, return received, item out of stock, etc...) and refunds… Read Full Review

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Asos.com's Response to RedCork's Review

Written on: 12/08/2014

Hi, thanks so much for taking the time to leave your feedback - always a pleasure to hear from an ASOS addict! I'm so glad to hear that you enjoy shopping with us. I'll definitely pass on your feedback about sizing - we always try to include the size clothes the model is wearing, where possible. If you ever need us, please get in touch via our website, Twitter or Facebook pages and we'll be happy to help. All the best with your move to Australia, ASOS Julia

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Redcork's reply to Asos.com's Comment

Written on: 20/08/2014

Hello, just wanted to let you know I appreciate you monitoring your customers opinions: I feel you are available to help.
And I noticed that the newly added items have more info about sizing (especially the latest additions in the "Curve" section which I shop now clearly indicate the model's size) so thank you very much for listening.
Keep up the good work; you have my business.

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★★★★☆

“fantastic!”

Written on: 04/08/2014 by MariahFitch (1 review written)

been shopping with asos at least 4 years now and I pretty much only buy my clothes from their website. The shipping is excellent I get my order within two days usually a maximum of three (I am a uk customer), and not only is the shipping prompt but if you spend over £15 its free and not to mention free exanges and returns. From my experience their returns policy is great never had a problem whatsoever. Their clothes are well priced and affordable, the quality can be abit hit and miss sometimes… Read Full Review

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Asos.com's Comment

Written on: 04/08/2014

Thanks for the lovely feedback! Please get in touch either through our website, Twitter account or on Facebook if there's anything we can ever help with. ASOS Julia

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★★★★☆

“FOR MY CANADIAN GIRLS - DETAILED REVIEW !”

Written on: 28/05/2014

Hey guys ! So I'm from Quebec in Canada and I've ordered 3 items on ASOS.com last week (May 20th). It's a Noisy May dress, a Glamorous tropical t-shirt in mesh and a New Look Tropical Baseball tee. The total weight of my package was about 0.50 kg and I had the free regular shipping option. SPEED OF DELIVERY: I have to say I am IMPRESSED !! I've received my order in less than a week which is really surprising due to the number of complaints they have every day !! I was actually starting to get… Read Full Review

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Asos.com's Comment

Written on: 28/05/2014

Hey, thanks for taking the time out to write a review on us. We're really pleased to hear your order arrived so quickly. We know there is a small percentage of orders which can get delayed, so make sure we pull out all of the stops to make sure they arrive asap. If there's anything you are unsure about, we do offer full refunds so you are able to send these back to us. The size guides we have on site are for the ASOS collection, so if you do use these for branded items, the sizes can come up a little big or small. Overall, we're glad to hear this was a great experience for you. For future orders, If there is anything you need help with then you can chat to one of our personal stylists. You can get live advice, tips and tricks from our guys in the know and the best part is it's 100% free :) Happy Shopping, ASOS

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Yenamarre's Comment

Written on: 29/05/2014

The thing is you only had 3 items... I remember when I used to buy from them and it would be a certain quantity and a certain budget I would settle for Asos, when it becomes alot because after a while you're going to think that it's the best option, but it's not. I remember they once lost my package, but I was ok with it because every company has their ups and downs, but when you can't answer your customers there is a problem.

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Asos.com's Comment

Written on: 30/05/2014

Hey Yenamarre, If you ever have any issues regarding quality, late or missing parcels you can get in touch with our customer care team either through our help page, Facebook or Twitter and we'll help you out. We never let a customer go without a smile on their faces. I'm sorry that you didn't have a good experience with us on this occasion. If you haven't spoken to a member of our customer care team I'd highly recommend it as we're here to help, 24/7. ASOS Scott

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★★★★☆

“Exactly what it said”

Written on: 15/05/2014 by Asosuser1 (1 review written)

Asos described the outfit perfectly on their website and I was a bit skeptical as to whether it would be as nice as it looked/seemed. It is exactly what it described and actually surprised me as to how exact it was. The delivery was as quick as it said it would be so overall I am extremely happy with my purchase… Read Full Review

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Asos.com's Response to Asosuser1's Review

Written on: 16/05/2014

Thanks so much for your lovely feedback. So glad to hear that you've had a great experience and even better to hear that you're loving your new jumpsuit. It's always great to hear from our customers and we hope to see you again soon! Have a great weekend, ASOS Jennie

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★★★★☆

“my experience was good.....”

Written on: 13/05/2014 by Tessi-lee (1 review written)

So, I recently ordered 4 dresses from Asos. Total (incl shipping to Canada) was $212.00. It was due to arrive today, so I was trying to track it through their site (which doesnt actually track anything..). I got worried, starting looking up reviews, and panicked reading all of the negative feedback. I was literally in the middle of that when the delivery arrived. The total customs charges were $66 (which is not impressive, but not TOO terrible). OK. About to open it, and Im still worried that… Read Full Review

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Asos.com's Response to Tessi-lee's Review

Written on: 16/05/2014

Hey, thanks so much for leaving your feedback. All feedback is good feedback and we love to hear where we're going right and more importantly where we're going wrong.
So glad that your order has arrived safe and sound and that you love your newbies.
If we're being completely honest, we do know that we're not getting the most positive feedback and comments right now. We're so very busy and it's taking us a whole lot longer than usual to get back to everybody and to be able to solve everybody's problems. We totally get how frustrating this can be for our customers especially when they're so excited to get their new bits. We've got a whole new system in place and we're working extra hard to get back to everybody and get back on track so please don't feel put off by the feedback you've seen. We promise it'll get better!
In regards to your customs fees, we hate to see how unhappy this makes our customers. Unfortunately it is solely down to the destination country and we're unable to predict if or how much you will be charged. Again, our delivery system is something we're always trying to improve and we'll defo be passing your feedback on.

Thanks again for your feedback, we do hope we get the chance to restore some ASOS faith for you again. ASOS Jennie

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Asos.com's Response to Tessi-lee's Review

Written on: 19/05/2014

Hey Tessi, I'm so glad to hear that your order arrived and everything fits perfectly! I'm sorry to hear about your custom charges. These are charged by your customs office and are completely out of our control (You know we wouldn't charge our lovely customers) These are based on the price and weight of an order and need to be paid before it can be delivered to you. I'm sorry that our feedback here has put you off shopping with us, these are rare occurrences. As you had such a good experience on your first order, hopefully we'll see you again shortly snapping great deals for the Summer. ASOS Scott

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★★★★☆

“I don't understand the bad reviews. ”

Written on: 05/04/2014 by JDubbiscool (1 review written)

After discovering Asos, I've made 5-6 orders. About 15-20 pieces total. I got a knit Sonia Rykiel dress that is to die for! It was out of stock everywhere else. I love Asos for that. The Asos brand itself varies in quality, but has never led me to send anything back due to quality, and I'm pretty picky. I also love the runway video's to get a real sense of how something looks/fits/lays. Shipping is lightning fast and the free returns are wonderful! I'm surprised to see people groaning about… Read Full Review

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Asos.com's Response to JDubbiscool's Review

Written on: 08/04/2014

Hey JDubbiscool, thanks so much for taking the time to air your views. It's great to hear how happy you are with your experience with us. We're crazy busy at the mo and it always brightens our day to hear such nice words - Thanks so much! ASOS Chantelle

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Libmum43's Response to JDubbiscool's Review

Written on: 08/04/2014

2 weeks for delivery lightening fast!!! lol

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★★★★☆

“Good experience”

Written on: 17/02/2014 by bevredsox (2 reviews written)

I bought a few dresses and other items a few months ago and I have to say that my overall experience with Asos was good. The dresses I ordered was of quite good quality but not amazing but I didn't expect amazing for the price I was paying. The only minor problem I can think of was the sizing as it seems so many brands vary a lot. Lucky my sister is good with a sewing machine so she took the waist of one of the dresses in a little for me so it fits fine now. Not perfect but as I said, for the… Read Full Review

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Asos.com's Response to bevredsox's Review

Written on: 18/02/2014

Hey, thank you for taking the time to post your feedback. I'm really pleased that you're happy with the clothes and price points we offer. Please be assured that we're always looking to change and adapt our products and this feedback is duly noted. Thanks ASOS David

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★★★★☆

“All in amazing quality”

Written on: 24/01/2014 by waylonbrouse (1 review written)

I bought their Infinity ring, Ruched Slit Skirt, clutch bag as well as their gorgeous crochet tunic, I love them all! I just knew I had to shop there! All in amazing quality, you will not be disappointed! :) xx… Read Full Review

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Asos.com's Response to waylonbrouse's Review

Written on: 27/01/2014

Thanks for the great feedback. So glad to hear you loved all your ASOS goodies. If you ever need to get in touch with us or have any questions, you can tweet us on @ASOS_HeretoHelp or drop us a message on Facebook on the ASOS page. if You're not social, you can ask us a question on our help page on the website. Thanks, ASOS Gabby

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★★★★☆

“Five Purchases & One Return, No Problem!”

Written on: 14/01/2014 by tbern (1 review written)

I was a first time buyer at ASOS and purchased 3 items (2 shipments) before the holiday's and 2 more items (2 shipments) after the holiday's. Everything came in on time...ASOS kept me updated via e-mail on shipment status, including possible delays due to weather (came on-time still). The items are wonderful! We ordered bigger to be safe and so glad we did for the fitted items...only the waist had to be altered. Returned one item (didn't work for my daughters body type)and they again kept… Read Full Review

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Asos.com's Response to tbern's Review

Written on: 18/01/2014

Wow - what a great review! Thank for telling us about your experience. I'm sorry to hear that dress has stain on, there’s no need for you to keep the dress as we’ll happily replace faulty items (subject to stock of course).

Drop me your order number and registered email address in a tweet or a Facebook message and I'll be happy to get the faulty dress sorted for you. ASOS Donna

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Victoriarae's reply to Asos.com's Comment

Written on: 21/01/2014

So many of your items I love are out of my size. Do you restock these items? Seriously, everything I have wanted is out of my size and it's a lot of items. I love your clothing! Oh, and do your items run smaller than USA classic sizing?

Thank you,
T.C in New Mexico

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Tbern's reply to Victoriarae's Comment

Written on: 21/01/2014

I will tell you to check frequently (almost daily) on your favorite items...place them in your saved status, any size if they don't have yours, and then click on it daily to check sizes. Three of the items I purchased originally didn't have my daughters size, but I noticed "out of stock" and available sizes changed all the time. I think because people hold the item in their cart and when time runs out, it's available again. Another is exchanges or returns and of course, restock. But get it when it shows up! I did notice that fitted items run a little small in the hips, so for those items we purchase up a size and alter the item in the waist.

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Tbern's reply to Asos.com's Comment

Written on: 21/01/2014

We would have exchanged/returned the dress, however, you were sold out and the dress out-weighed the two small stains (and I feel confident I can get them out). We purchased the dress for my daughters Confirmation in Feb. and she LOVES the dress. We are having it altered (bought it 2 sizes too big because that's all you had left)...it's hard to find white, modest, fashion forward dresses for a great price...so this was perfect! Plus my daughter doesn't have to worry about someone else having the same dress. We just made our 6th purchase (in less then 2 months) and can't wait for it to come in!

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Victoriarae's Response to tbern's Review

Written on: 21/01/2014

Does ASOS have a customer order service phone number? I hate not being able to order by phone.

Thanks,
T.C. in New Mexico

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★★★★☆

“Always accurate, accept returns easily”

Written on: 08/01/2014 by sara5759 (2 reviews written)

Iv been shopping on asos for years and i made the silly mistake of shopping on boohoo recently. It wasnt until i had a bad shopping experience elsewhere that i realised how great asos actually is. Yes some of there clothes lack in quality however 1. they accept your returns and put the money straight back in ur account. 2. you can easily track where your item is 3. customer service are quick to respond. I like them! Like I said i wont be shopping anywhere else online. Asos is safe compared to… Read Full Review

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Angrypants's Response to sara5759's Review

Written on: 16/01/2014

another ASOS staffer I imagine.

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Sara5759's reply to Angrypants's Comment

Written on: 17/01/2014

Lol I'm pretty sure that's illegal if I worked for asos
And left good reviews. Not all reviews need to be negative.
How about some praise once in a while for the companies that actually
Do value customer service.

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Asos.com's reply to Sara5759's Comment

Written on: 18/01/2014

Thanks for your feedback! It's always nice to hear that we've got happy shoppers. ASOS Donna

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Asos.com's reply to Angrypants's Comment

Written on: 18/01/2014

All reviews you see our left by real customers. We'll never leave false comments but we will respond to all reviews - good or bad. If there's something you'd like us to help you with drop us a message via our help and contact pages. ASOS Donna

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★★★★☆

“Great style and reasonable prices”

Written on: 14/11/2013 by SarahPeterson (2 reviews written)

One of the easy websites to use, huge depth of products in a range of styles and pretty reasonable prices too. All in all one of the best online store out there - It's actually like going into 5 or 6 normal shops! Love it!… Read Full Review

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Asos.com's Response to SarahPeterson's Review

Written on: 18/11/2013

Thanks for the lovely feedback and I'm really glad to hear that you're loving the site. We're available 24/7 so if you ever need to get in touch we're on Twitter and Facebook too on the ASOS page. You can also drop us an email through the help page on the site. ASOS Gabby

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★★★★☆

“I had no problems - goods arrived on time”

Written on: 11/11/2013 by arum (1 review written)

I didn't have a problem with any delivery. I am returning the goods due to design and am a bit hesitant now to use the collect plus. I may just use the post office to return the goods instead… Read Full Review

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Asos.com's Response to arum's Review

Written on: 12/11/2013

Hey,

Thanks for taking the time out of your day to write some feedback for us.

Feel free to send your returns via Collect+ or your local post office. As long as you make sure you keep your receipt, all will be okay!

All the best, ASOS Char

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★★★★☆

“I must be lucky, my experience with Asos was fine.”

Written on: 06/11/2013 by p.jeanne (1 review written)

So, I ordered some dresses from Asos before looking into their reviews. Honestly, I nearly had a heart attack when I found this site and found HORRIBLE reviews one after another. Reading what everyone had to say almost made me email them to cancel my order and ask for a refund, just because I didn't want to deal with the headache that 90% of the reviewers had described. Well I am happy (and based on those reviews, I am also feeling EXTREMELY LUCKY)to say that my order went rather smoothly. The… Read Full Review

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Asos.com's Response to p.jeanne's Review

Written on: 07/11/2013

Hi, I’m so glad to hear that you’re happy with your ASOS dresses! I’m sorry to hear that they didn’t arrive within the 10 working days we estimated. Sometimes orders can get delayed in customs or within the local postal service –I’m so sorry that your order was one of these. All international orders are subject to customs charges –we always suggest contacting your local customs office if you’re unsure what these may be.
If you ever have any more questions, please just send over your full query along with your ASOS order number to us either through our Help page.
If you'd prefer to get in touch with us on our social media channels you can tweet us. We're also on Facebook too so you can get in touch us on the ASOS page.
ASOS Julia

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Asos.com's Response to p.jeanne's Review

Written on: 07/11/2013

Hey p.jeanne, thanks so much for taking time out of your day to write about your recent ASOS experience. I'm glad that everything ran smoothly for you and that you love your dresses. Although, I am sorry to hear it took longer than expected for them to arrive. Customs/local delays are outside of our control which is annoying, but still, I'm super glad your goodies are now in your hands. If you ever need us for anything, feel free to drop us a message on our FB page or tweet us at @ASOS_HeretoHelp and we'll be more than happy to help. ASOS Chantelle

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★★★★☆

“Good Petite range”

Written on: 06/10/2013

I have used ASOS over a number of years now and they have a really good petite range. I have recently purchased dress and had forgotten about the free delivery which was a nice delight as I have to send the dress back and re-order. The only thing I will say about the petite range is sometimes the clothes are a bit too small. Being only 5ft and a size 8-10 I have just had to re-order a dress in a size 12 yet I have ASOS clothes in a size 8 which I do wear so sizes do not always feel… Read Full Review

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Asos.com's Comment

Written on: 07/10/2013

Hey, thanks of your feed back! It's really great to hear that you're loving the site! Thanks for letting us know your feedback on the petite sizing, we'll make sure we pass this on for you. Thanks again! ASOS Sarah

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★★★★☆

“So far so good!”

Written on: 21/09/2013

After reading the reviews I was a bit hesitant to order but really liked a dress so ordered it for next day delivery to my work. I got updates every step of the way and even an hour time slot that it would be delivered and it showed up within that time slot, brilliant! I tried on the dress but it was a bit long ( I thought I was the same height as the model in the picture,I wish!!) dress was still lovely but,was in 2 minds wether to order the shorter one as it was Thursday night, needed it… Read Full Review

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Asos.com's Comment

Written on: 22/09/2013

Hey, thanks for sharing your ASOS expo with everybody - It's really great to hear. If you ever need to chat with us about anything, you can drop us a tweet at @ASOS_HeretoHelp or leave a message on our FB page. Thanks again and happy future shopping! ASOS Chantelle

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★★★★☆

“Couldn't believe how fast delivery was”

Written on: 19/08/2013 by bradderz09 (1 review written)

I ordered a couple of items off this site and I couldn't believe how fast they arrived. everything was the right item and size and they look great! would recommend ASOS to anyone thats looking for some fresh clothing… Read Full Review

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Asosjulia's Response to bradderz09's Review

Written on: 20/08/2013

Hi, I'm so thrilled to hear that you're happy with your ASOS goodies! If you ever need us, we're here 24/7 to help with any queries, so just drop us an email. We're also social, so you can reach us on Twitter or through our Facebook page - just search ASOS to find us. Please get in touch if you'd like any help with your order at all and we'll be really happy to help. ASOS Julia

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★★★★☆

“Seems okay for me”

Written on: 17/08/2013

I've ordered a few times now and I haven't had any delivery problems. They kept me very informed when I'd receive my items and phoned the day it was meant to be delivered. Last time I ordered I was kind of disappointed with the clothing because the color was completely different to the pictures on the site so it looked horrible. I also ordered shorts in a petite size which didn't fit right either so I had to send the whole order back. I received an email very quickly back and they refunded it… Read Full Review

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Asosjulia's Comment

Written on: 20/08/2013

Hi, I'm really sorry to hear that you weren't happy with your last order. We always want your feedback and are happy to help with any product queries, so if you'd like any help with this order at all, please email your full query putting 'Review centre' as the subject and as soon as that comes through we'll be able to pick that up. We're also social, so you can reach us on Twitter or through our Facebook page - just search ASOS to find us. Please get in touch if you'd like any help with your order at all and we'll be really happy to help. ASOS Julia

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Aichieh's Comment

Written on: 30/08/2013

My boyfriend and my returns have never been replied!! It's been almost 13 days! We returned our parcels "only few hours" after we received the packages on the same day! I will post an article in my blog and facebook that if people who really want to shop ASOS online, you will need to take the risks that there is no reply to your return and refund!! poor services!

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★★★★☆

“excellent delivery time!”

Written on: 13/08/2013 by eimears (1 review written)

I ordered a bodysuit for a concert that I will be going too this Friday on Sunday night at around 8 and was hoping for the best as next day delivery isn't available to my area, so I had to make do with standard which said within 5 working days (so on or before Friday) and I have to admit I was a bit worried! Amazingly my package arrived today(Tuesday) at 8 in the morning! super delivery time although it does look slightly different than the image it is still what I was looking for, I have never… Read Full Review

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Asos.com's Response to eimears's Review

Written on: 15/08/2013

Hey, thanks so much for taking the time to review your shopping experience with us. I'm really pleased for you and it's so great to hear your order arrived so quick. We look forward to you shopping again with us soon. Thanks ASOS David

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