ASOS Reviews - www.asos.com

★★☆☆☆
2.2 / 5
756
33% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Discover the latest in women's fashion and men's clothing online with ASOS. Are you a regular shopper? Submit your review and tell us what you think about the site.
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★☆☆☆☆

“3 months (at least) waiting for a refund”

Written on: 28/01/2016 by Wright250 (1 review written)

I was a regular client and sometimes I had to return pieces and I've always got the refunds really soon. But not this last time. What changed? Maybe because it's a high value order. I'm waiting 3 months to get my money back and every person that replies to me add and ask different information like they're not reading what's happening. That's an easy situation, like always were, but everyone is trying to complicate it, not to solve it. The last contact asked me to add a new bank card, again -… Read Full Review

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Asos.com's Comment

Written on: 29/01/2016

Hey, really sorry to hear you're still waiting for your refund. If you send us a message on Facebook or Twitter or through the Help and Contact page on the site we'll be happy to look into this for you and get this sorted as quickly as possible. ASOS Megan

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★☆☆☆☆

“Hate there are bad reviews ”

Written on: 28/01/2016 by ogShields216 (1 review written)

I was all set to place my order and then I decide to look at the online reviews. I'm disappointed… Read Full Review

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Asos.com's Comment

Written on: 28/01/2016

I'm sorry you feel this way but I can assure that an order issue is a rare occurrence here at ASOS! I hope the amazing service that we do offers proves itself when your order reaches you. If there is anything we can help you with in the future please don't hesitate to contact us via email which is through our help page ' Ask us a question' tab or via our social handles Twitter and Facebook - we're always happy to help!

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Saracunha's Comment

Written on: 28/01/2016

It would be amazing that you solve your clients problems first instead of trying to save your online reputation.

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★☆☆☆☆

“Terrible service am nearly £500 out of pocket!!”

Written on: 16/01/2016 by ivEnglish321 (1 review written)

Made a large order on 3rd January to be delivered 5th. Hermes sent it to a similar but wrong address nearby. Asos called and said it was wrongly delivered but would I go and pick it up myself?! I refused as address is in a dark block of flats and the person who signed for it is a man. This is a dangerous thing to ask someone to do. Asos promised they would get it picked up and redelivered to me. That was 11 days ago and after around 20 emails I've just had another message to say it was… Read Full Review

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Asos.com's Comment

Written on: 17/01/2016

I'm so sorry to hear this has happened to you here. I just want to reassure you that you wont be going empty handed here and we wont let you lose your money. I promise that we are looking into this with you with Hermes and will update you on this as soon as they get back to us with an update. Due to how busy we are currently and Hermes these investigations will take a little longer then normal, but I assure you that we will get back in touch. ASOS Scott

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Asos.com's Comment

Written on: 17/01/2016

I'm so sorry to hear this has happened to you here. I just want to reassure you that you wont be going empty handed here and we wont let you lose your money. I promise that we are looking into this with you with Hermes and will update you on this as soon as they get back to us with an update. Due to how busy we are currently and Hermes these investigations will take a little longer then normal, but I assure you that we will get back in touch. ASOS Scott

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Asos.com's Comment

Written on: 17/01/2016

I'm so sorry to hear this has happened to you here. I just want to reassure you that you wont be going empty handed here and we wont let you lose your money. I promise that we are looking into this with you with Hermes and will update you on this as soon as they get back to us with an update. Due to how busy we are currently and Hermes these investigations will take a little longer then normal, but I assure you that we will get back in touch. ASOS Scott

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★☆☆☆☆

“Item not delivered ”

Written on: 07/01/2016 by Leonv467 (1 review written)

Delivery service needs to upgraded, waited 10 days for my order to not get delivered and only to be told it's getting sent back to the depot.Not happy… Read Full Review

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Asos.com's Comment

Written on: 07/01/2016

I'm really sorry to hear about this! If you would like to send over your email address, order no and D.O.B via email or our Facebook and Twitter pages I'll be sure to take a look into this for you. I'd hate to see this ruin your shopping experience with us. ASOS Matt

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Asos.com's Comment

Written on: 08/01/2016

Hi, I'm really sorry to hear you have had trouble with your order, I can understand this can be frustrating for you. If you can send us an email, Or you can get in touch via our website on the help page or one of our social pages. I would really like to get this sorted out for you as soon as I can. Thanks Leon, ASOS Lucy

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Asos.com's Comment

Written on: 07/01/2016

Very sorry to hear you didn't receive your order, it's not the norm for this to happen and I'm sorry for any disappointment this caused. If you get in touch with our Customer care Team, they should be able to update you. ASOS Gayle

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★☆☆☆☆

“Still missing my shipment ”

Written on: 02/01/2016

Wish I would have read these reviews before ordering ... I have requested an update on where my shipment is and they "can't" tell me. Told me to check with neighbours or in a safe spot around my home, if not there check my post office (seriously? I live in a major city not a small town my post office is not one that can track that stuff) Also my mailbox is a secure one so it's not like someone can take out of it. POOR Customer service Would never order again, will be filing a complaint with… Read Full Review

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Asos.com's Comment

Written on: 04/01/2016

Hey, so sorry to hear you've not received your parcel. If you can get in touch via the sites help page or one of our social pages we can get straight on the case for you and do our best to get this sorted for you. ASOS Emma

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Asos.com's Comment

Written on: 05/01/2016

Hey there, I'm really sorry to hear you never received your order - I realise it's very disappointing for you. The reason why we ask customers to do these checks is because more often than not parcels turn up when they ask around. I hope your refund is being dealt with but if you need further assistance please get back in touch. If you can quote the review centre aswel that would be helpful. Thanks ASOS David

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★☆☆☆☆

“Poor customer service”

Written on: 24/12/2015 by DennisTucker (1 review written)

Ordered many goods. Product not arrived. Sent emails not heard back eventually sent message back saying parcel had been left in my house!!!! Then sent to say a replacement was being sent. Now told issue being sent to investigation team. With only 3 days left to christmas this is very poor..... Do not use this site if you want good customer care… Read Full Review

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Asos.com's Comment

Written on: 24/12/2015

Hi Dennis, I'm really sorry to hear about this! If you've been told our investigations team are dealing with the issue then I can assure you this will be solved very soon. You will hear from us as soon as we have any news for you, in the mean time, send us over an email or message us on facebook or twitter asking for any updates and we'll be happy to chase this up for you. ASOS Emily

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Asos.com's Comment

Written on: 29/12/2015

Hey, we're really sorry that it took a little longer than expected for a response from our Customer Care team - we've been extra busy over the festive period and have been doing our best to get back to our lovely customers as fast as we can!

Hopefully this has now been sorted for you, however if you're still having some trouble, please get back in touch by popping over a message on Facebook, Twitter or through our help pages.

Hope you still had a lovely Christmas Dennis! - ASOS Chloe

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Asos.com's Comment

Written on: 29/12/2015

Hey, we're really sorry that it took a little longer than expected for a response from our Customer Care team - we've been extra busy over the festive period and have been doing our best to get back to our lovely customers as fast as we can!

Hopefully this has now been sorted for you, however if you're still having some trouble, please get back in touch by popping over a message on Facebook, Twitter or through our help pages.

Hope you still had a lovely Christmas Dennis! - ASOS Chloe

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Asos.com's Comment

Written on: 29/12/2015

Hey, we're really sorry that it took a little longer than expected for a response from our Customer Care team - we've been extra busy over the festive period and have been doing our best to get back to our lovely customers as fast as we can!

Hopefully this has now been sorted for you, however if you're still having some trouble, please get back in touch by popping over a message on Facebook, Twitter or through our help pages.

Hope you still had a lovely Christmas Dennis! - ASOS Chloe

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Asos.com's Comment

Written on: 29/12/2015

Hey there, really sorry that you've not had a great experience with us. Sounds like we're working on this for you. Sorry for any delays and hope this lands with you ASAP. ASOS Laura

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★☆☆☆☆

“rubbish returns department”

Written on: 18/12/2015 by Hazel429 (1 review written)

returned a item and never got a refund then they refused to answer my emails.so basically stole my ££.I would advise people not to use this company… Read Full Review

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Asos.com's Comment

Written on: 18/12/2015

Hey, sorry to see you have had some trouble with our returns process. Drop us a message on Facebook, Twitter or through our help pages and we can help you out ASAP. Send over your order number, email and DOB along with your proof of postage and we can sort this out.

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★☆☆☆☆

“Waste of time and money!!!”

Written on: 13/12/2015 by User_123 (1 review written)

The first time I ordered from ASOS, the package did not arrive within the stated 2 weeks. When I contacted them, they said I need to check with my post office as it must be a missed delivery. I went and checked with the post office & there was no delivery. 3 weeks + later I get an email from ASOS that my refund has been processed. I contacted them again to check why it has been refunded when it didn't even reach me. They were rude, unhelpful, and insisted that "you should check your mailbox for… Read Full Review

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Asos.com's Response to User_123's Review

Written on: 14/12/2015

I'm so sorry to hear that we haven't given you the high ASOS standards that we aim for with your order here. I just want you to know that we always aim highly with everything that we do here at ASOS, so I'm sorry this mark has been missed with you on this occasion. If you do need further help here please get back in touch with us via email through our help page on site. Once again I'm so sorry to hear this happened to you with your order. ASOS Scott

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★☆☆☆☆

“MISSING ORDER”

Written on: 09/12/2015 by Catalina332 (1 review written)

This was my first and last order with this company. Communication from them regarding tracking and delivery of the item I ordered was a joke. First I received 3 messages to say item was being delivered on 3 different days, then I was told that the post code was incorrect (which it was not), I was then informed that the address I had supplied was wrong. When I checked, the ASOS system had corrupted it. Even after supplying the details again they still failed to deliver. Eventually after… Read Full Review

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Asos.com's Comment

Written on: 10/12/2015

Hey there, really sorry that you've not had a great experience with us. Please send us over a message on Facebook, Twitter or Email and we'll be happy to look into this further for you. ASOS Ellie

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Jaswaine's Comment

Written on: 11/12/2015

I have already contacted customer care several times so you should be able to see why I have complained.

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Asos.com's Comment

Written on: 11/12/2015

Hey, don't worry, we can definitely get this sorted for you, all we ask is that you kindly pop over to us on Facebook, Twitter or Email. We look forward to hearing from you and getting this sorted. ASOS Katie

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Asos.com's Comment

Written on: 12/12/2015

Hey there. So sorry that you've had a bad experience. I can get this sorted for you and take another look into this all if you send us over your details in a message on Facebook, Twitter or Email through our help pages. ASOS Ellie

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★☆☆☆☆

“MISSING ORDER”

Written on: 09/12/2015 by Catalina332 (1 review written)

This was my first and last order with this company. Communication from them regarding tracking and delivery of the item I ordered was a joke. First I received 3 messages to say item was being delivered on 3 different days, then I was told that the post code was incorrect (which it was not), I was then informed that the address I had supplied was wrong. When I checked, the ASOS system had corrupted it. Even after supplying the details again they still failed to deliver. Eventually after… Read Full Review

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Asos.com's Comment

Written on: 10/12/2015

I'm really sorry to hear that you've not had a good experience with us. We aim to ensure that our customers have a happy shopping experience with us. If you'd like to send us over a Facebook or Twitter message or send us an email on the help pages from our website - I can look into this further for you. ASOS Ellie

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★☆☆☆☆

“TOTAL JOKE OF A COMPANY! STAY AWAY!!!”

Written on: 06/12/2015 by DanielRasmussen120 (1 review written)

THIS COMPANY IS A TOTAL JOKE!! RUN WHILE U CAN!!! DO NOT BUY FROM THEM, THEY'LL TAKE YOUR MONEY AND NOTHING WILL EVER BE SENT OUT. AND THEN WHEN U FINALLY GET THROUGH TO THEIR PATHETIC CUSTOMER SERVICE, THEY TURN AROUND AND TELL U IT WAS OUT OF STOCK?!! YOUR TRACKING SAYS THE COURIER CO HAS MY PACKAGE, BUT UR TELLING ME ITS OUT OF STOCK? LIARS!!!… Read Full Review

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Asos.com's Comment

Written on: 06/12/2015

Hey, so sorry you've not had a great experience this time around. It's not normal for us. If you'd like to drop us a message on either Facebook, Social or via email on our website we can take a further look into this for you. ASOS Kriss

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Asos.com's Comment

Written on: 06/12/2015

I'm really sorry to hear your feeling this way. If you can contact us via Twitter, Facebook or you can email us through the website. We can then have a look into fixing this for you. ASOS Cally

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★☆☆☆☆

“Worse Company to deal with!!! Buyers Beware Stay Away!!! ”

Written on: 04/12/2015 by ellaf (1 review written)

Worse Company to deal with!!! Buyers Beware Stay Away!!! No customer service!!! Chat people not there to help or simply don't understand English. If you happen to have any issue, the decision will be made against you and your money, even if you happen to be a long time customer!!! Absolutely nothing is taken into consideration. Most of today's websites have a feedback options on products and services. Wondering why ASOS doesn't??? The answer is simple: ALL WOULD BE NEGATIVE !!! solution is… Read Full Review

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Asos.com's Response to ellaf's Review

Written on: 04/12/2015

Hi. I'm really sorry to hear that you haven't had the best experience with us. We do aim to ensure all of our customers have a great time shopping with us from start to finish. If you'd like to drop us a message on either Facebook, Social or via email on our website - Please do and we'll be more than happy to help you out further. ASOS Dhini

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★☆☆☆☆

“DO NOT SHOP HERE”

Written on: 30/11/2015 by 238Donaldson (1 review written)

THE WORST SERVICE AND DELIVERY IVE EVER RECEIVED! They currently have two amounts of money from same parcel which they told me to order again so I could get it next day but I've not got either and been charged for both! I was charged for first one two weeks ago and still no sign??? I am now really stuck with no money and nothing to wear! Customer service is rude and unhelpful! I hate this site and want people to know how bad it is!… Read Full Review

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Asos.com's Comment

Written on: 30/11/2015

Hey, sorry to hear you've had problems with your order and the service you've received - this is def not what we like to hear and is not the norm! If you can please get back in touch via our sites help and contact page or via one of our socials sites and we'll do our very best to get to the bottom of this for you. ASOS Emma

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★☆☆☆☆

“Terrible service”

Written on: 23/11/2015 by susanfu (1 review written)

I am still waiting for my order which should have been delivered on 14th November, I was in all day and was surprised to see that a delivery was attempted supposedly but will try again on 17th November, it is now 23rd and 5 sickly, condescending email replies from Asos later, I still have not received my order. I have just re ordered paying the extra for next day delivery, I will not be happy if they do arrive tomorrow!! Watch this space for the outcome of my awful experience with this… Read Full Review

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Asos.com's Response to susanfu's Review

Written on: 23/11/2015

Hey, so sorry to hear you've not received your order and we've not managed to sort this out for you yet. If you can get in touch via email. Or via one of our social sites we'll be sure to do our very best to get to the bottom of this straight away for you. ASOS Emma

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Asos.com's Response to susanfu's Review

Written on: 24/11/2015

Hi, we're sorry to hear that you've not had your lovely new things yet and that you've had problems getting this sorted. Please could you get in touch with us via our Twitter handle or our ASOS Facebook page, or email us via the website, so we can look into for you and work on getting this fixed. ASOS Cally

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★☆☆☆☆

“ ASOS .Very upsetting and bad customer service it is poor ”

Written on: 06/11/2015 by Maria.Tsolakis (1 review written)

Hi I have been buying from ASOS for 5 years .About 4 weeks ago I place an order on line and they lost it as there was nothing on the parcel saying to sign as I always have sign for my delivery. I got in touch with them more then 10 times they keept saying yes will get back to you we will fix this it has been 4 weeks till now nothing has been done .They ask of me something really stupid to give them a different adreess but I don,t have 2 homes I had to get a parcel box from the post as that… Read Full Review

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Asos.com's Response to Maria.Tsolakis's Review

Written on: 06/11/2015

Hey, really sorry to hear about all the difficulties you're having with your refund for a parcel that hasn't been delivered. As you've said it's been 4 weeks since you placed the order, please could you get in touch with us via our Twitter handle or our ASOS Facebook page so that we can get this looked into for you? Hopefully we can get this sorted ASAP. Thanks for your feedback and I'm sorry to hear this experience has been a frustrating one for you. I hope to hear from you soon, ASOS Rosie M

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Maria.tsolakis's reply to Asos.com's Comment

Written on: 09/11/2015

Hello Rosie
Thank you for taking the time to respond
I email the customer care and ask where is my refund I was told they have refund it to me in my account .
Well I believe it when I see it as Asos staff have put me through hell and given me a hard time with asking one thing after another and I got 15 different story,s from every one
One say.s one thing and some one else something else.
They never consider me that I have been a customer for 5 years
Well they lost me as a customer as I don,t appreciate this sort of customer service.
I will be checking my account for my refund.
But they need to fix they customer service and treat people with respect because if they look at they reviews there is so many people in the same situation like me with no parcel. .Thank you

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Maria.tsolakis's reply to Asos.com's Comment

Written on: 09/11/2015

Hello Rosie
Thank you for taking the time to respond
I email the customer care and ask where is my refund I was told they have refund it to me in my account .
Well I believe it when I see it as Asos staff have put me through hell and given me a hard time with asking one thing after another and I got 15 different story,s from every one
One say.s one thing and some one else something else.
They never consider me that I have been a customer for 5 years
Well they lost me as a customer as I don,t appreciate this sort of customer service.
I will be checking my account for my refund.
But they need to fix they customer service and treat people with respect because if they look at they reviews there is so many people in the same situation like me with no parcel. .Thank you

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Asos.com's reply to Maria.tsolakis's Comment

Written on: 09/11/2015

Hey, so sorry to hear it took a while to get this sorted for you! If you do need any further help just reply back to the last email received and we can double check the refund deets for you! If there's any thing we do to turn your frown upside down drop us a new email and we'll be more than happy to help! ASOS Emma

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Asos.com's Response to Maria.Tsolakis's Review

Written on: 07/11/2015

Hey, we're really sorry to hear about the recent experience you've had with us. We'll be happy to look into this and chase up your refund. If you're on Social Media then you can ping us a message via Facebook or our Twitter handle. Alternatively, you can drop us an email through our help portal on the site. We now offer a live chat option too - we'd love to get this sorted for you so your issue can be resolved. We want to turn this around for you, hope to sort this soon! ASOS Alex

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Maria.tsolakis's reply to Asos.com's Comment

Written on: 11/11/2015

Hello
After all the problems I had with you and they way you have treated me I got my refund
But you have lost me as a customer with the way you have treated me after 5 years been a loyal customer and spend a lot of money with you
I was treated very unprofessional by all the ASOS staff it is not a nice thing to go through specially that I had all the proof that I did not have my goods
Thank you

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Maria.tsolakis's reply to Asos.com's Comment

Written on: 11/11/2015

Hello
After all the problems I had with you and they way you have treated me I got my refund
But you have lost me as a customer with the way you have treated me after 5 years been a loyal customer and spend a lot of money with you
I was treated very unprofessional by all the ASOS staff it is not a nice thing to go through specially that I had all the proof that I did not have my goods
Thank you

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Maria.tsolakis's reply to Asos.com's Comment

Written on: 11/11/2015

Hello
After all the problems I had with you and they way you have treated me I got my refund
But you have lost me as a customer with the way you have treated me after 5 years been a loyal customer and spend a lot of money with you
I was treated very unprofessional by all the ASOS staff it is not a nice thing to go through specially that I had all the proof that I did not have my goods
Thank you

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Asos.com's reply to Maria.tsolakis's Comment

Written on: 13/11/2015

Hey, I'm happy to hear you've received your refund but I'm so sorry to hear your recent shopping experience was not a happy one and has marred your opinion of ASOS. We definitely don't want to lose a valued customer such as yourself and would be happy to review this matter. For future reference if you'd like any further assistance please contact us over on Facebook or via email through our Help & Contact pages. ASOS Maggie

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★☆☆☆☆

“Rubbish, Avoid ”

Written on: 06/11/2015 by Gretchenk138 (1 review written)

Terrible, Ive shopped here once, never again. Ordered a white shirt on next day as urgently needed for interview, it arrived with big black marks all down the back. Tried washing as has no time to get a replacement and the marks stayed. I emailed Asos and although it doesnt tell you anywhere not to on their site they refused to refund or take back as it had been washed even though they sent it to me faulty. I have emailed them twice since and they have ignored both messages. £40 completely… Read Full Review

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Asos.com's Comment

Written on: 06/11/2015

Sorry to hear you've had a bad experience. We'd love you get this sorted. Please get in touch via our help pages or through Twitter or Facebook and we'll see what can be done to sort this issue out for you.

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★☆☆☆☆

“Over a month ago I bought two watches on this website....”

Written on: 26/10/2015 by zhansultanchuakbayev (1 review written)

Over a month ago I bought two watches on this website. One for my father, the second - for yourself. But I got nothing. NOTHING. When I wrote about this in the customer service, they promised to send me a replacement. But it turned out that this watch is out of stock and Asos decided not to return money. They just blocked my account. I was left without a watches and no my money. Today I appeal to the Internet Crime Complaint Center (FBI) with a complaint about Asos site. People! DO NOT BUY on… Read Full Review

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Asos.com's Response to zhansultanchuakbayev's Review

Written on: 28/10/2015

Hey, Sorry to hear you've had some trouble with your order's. If you could send your order number's, email address and date of birth for me either via our help and contacts page, Twitter or Facebook I'll be able to take a look at your account and see just what's been going on for you. ASOS Carly

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Zhansultanchuakbayev's reply to Asos.com's Comment

Written on: 30/10/2015

I have already written to you on Facebook - nothing has changed. Here is the answer I received from your customer service on my e-mail:
Hello,
Thanks for getting back in touch.
As previously advised ASOS will not be processing any refunds or replacements, your account has been closed.
As we’re unable to help you further with this, any emails received about this matter will be automatically closed down with no response.
Best wishes

You just pretend that you care about your customers, but in fact you do not care about us. You are only interested in our money!
People! All those affected by Asos - please file a complaint to the Internet Crime Complaint Center or the UK’s National Fraud and Internet Crime Reporting Centre!!!

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Asos.com's reply to Zhansultanchuakbayev's Comment

Written on: 03/11/2015

We do care about our customers Zhansultanchuakbayev, but I'm really sorry if you feel this isn't the case on this occasion. Unfortunately as your query has been dealt with by another department, this decision has been taken out of our hands. ASOS Gabby

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★☆☆☆☆

“Terrible!”

Written on: 18/10/2015 by Nikki_8 (1 review written)

Ordered a pair of boots to be received the next day. When I got them they had sent me two right feet so I contacted customer service and they said they couldn't replace them until I'd sent them back, which I had to organise (but was told "it's free :)" ). I sent them back the very next day but they took 5 days to reach ASOS and I was refunded. I had to contact them (they never informed me) to be told the boots had now sold out but was told "sorry but I hope you have a nice day." I never got the… Read Full Review

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Asos.com's Response to Nikki_8's Review

Written on: 19/10/2015

Hey, really sorry to hear about the recent experience you've had with us. If you're on Social Media then you can drop us a message via Facebook or Twitter and the guys will happily get this picked up and looked into for you. If you don't want to go down this route then you can always contact us via email through our help page or we now offer a live chat option - we'd love to get this sorted for you! ASOS Lauren

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★☆☆☆☆

“TERRIBLE CUSTOMER SERVICE ”

Written on: 22/09/2015 by McDonoughma138 (1 review written)

Received an email a day after I placed an order stating that it was canceled by the company because of a "tech glitch" and that my money has not been taken, however when I checked my bank account, I was charged three times. At first I thought it was an issue with my bank but after I discussed this with my financial institution, they advised that the merchant (ASOS) have taken the funds. Have been sending emails to ASOS back and fourth and they keep on sending me the exact same response which is… Read Full Review

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Asos.com's Comment

Written on: 22/09/2015

Hey, sorry to hear you've not received your funds back. If you can get in touch again through our 'Ask a Question' page, live chat, Facebook or Twitter, we'll then be able to get to the bottom of this for you. ASOS Tom

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Pocketreviewer88's Comment

Written on: 23/09/2015

Hi, FYI - I have been in touch through the avenues listed numerous times! You are just asking me to go back to step 1 again. This has not been solved for over 2 weeks now, with contact going back and fourth with the same answer. I provided bank statements only to receive what seems to be a copy and paste reply of "we cant help you" and "call your bank" over 5 times by four different people at your center. Get your stuff sorted ASOS! This is ridiculous.

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Asos.com's Comment

Written on: 23/09/2015

Hi there - Thank you so much for letting us know. I'm really sorry to hear this and that it's been going on a while - not our usual style when it comes to getting things resolved. I'd really love to help look into this for you. I appreciate it's going back to square one but would you mind sending us over a DM on twitter or a private message on Facebook then we'll be able to chase this up with the right team. Thanks so much and hope to hear from you soon. ASOS Holly P.

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Pocketreviewer88's Comment

Written on: 25/09/2015

Not on social media.

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Asos.com's Comment

Written on: 24/09/2015

Oh no - really sorry to hear that! If you could please get back in touch on one of the means above stating this all - we'll be more than happy to get this sorted finally for you. I look forward to hearing from you soon. ASOS Amelia

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Pocketreviewer88's Comment

Written on: 25/09/2015

Its been done! dealing with you all is exhausting. I have taken other avenues to get my money back. No thanks ASOS team

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Asos.com's Comment

Written on: 25/09/2015

If you change your mind, we're hear to help 24/7, just give us a shout and we'll be happy to help. If you're not keen on contacting us through Twitter or Facebook, you can always contact us through our Help & Contact pages. ASOS Maggie

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★☆☆☆☆

“Horrible customer service & delivery ”

Written on: 21/09/2015 by rrizvi33 (1 review written)

I placed an order for a suit with this company. After 3 weeks no sign of the suit, I emailed ASOS several times and they finally said that there is nothing they can do and the order is lost. And once it was found and returned, they will credit my money whenever that may be. Regardless, I blamed the courrier service and reordered the same item. Guess what, they addressed the item to the wrong addresss again (I found this information from UPS). So now my 2nd order will probably go around the… Read Full Review

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Asos.com's Response to rrizvi33's Review

Written on: 21/09/2015

Hey, so sorry to hear of the problems you've had with the delivery of your two orders. I can assure you this is not the norm and we would love to help you out. So we can get to the bottom of this for you please whiz over a email to us at customer care with the order number via the site. As soon as we receive this we'll get straight on the case. ASOS Emma

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