ASOS Reviews - www.asos.com

★★☆☆☆
2.2 / 5
33% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Discover the latest in women's fashion and men's clothing online with ASOS. Are you a regular shopper? Submit your review and tell us what you think about the site.
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★☆☆☆☆

“appalling customer service ”

Written on: 11/09/2014 by anon131 (1 review written)

It's to be hoped you never have anything that needs a replacement, bought my wife some Vivienne Westwood shoes (so not a cheap item) first time they were faulty it took 8 days to get a reply, the site tells you to deal with the issue through the help portal but no facility for replacements, I emailed them, called them and got VW customer care to contact them, their website says email them, you do that you get a response saying it's an unattended email address and no response, so you call it's… Read Full Review

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Asos.com's Response to anon131's Review

Written on: 11/09/2014

Hi, I'm so sorry to hear of the problems you've had with the faulty Vivienne Westwood shoes, so I can get this sorted for you, please could you get in touch with us on Facebook on our ASOS page or Twitter. Once again really sorry for the problems you've had. ASOS Katie

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Anon131's reply to Asos.com's Comment

Written on: 12/09/2014

strange I got a reply from ASOS after posting a review, even stranger when exposed publicly you reply but you can't reply to emails or phone calls, you might want to look at your systems as surely its better to reply to emails than poor reviews

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Asos.com's reply to Anon131's Comment

Written on: 12/09/2014

We're working as hard as we can to get to everyone's messages on Facebook, Twitter and our emails. We're super busy at the moment and we thank you for your patience. You can contact us on Twitter, through the 'Help' page or our Facebook pages and we'll be happy to help. ASOS Jenny

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Asos.com's reply to Anon131's Comment

Written on: 13/09/2014

We're not ignoring you promise! We're super busy at the moment we're on the case.

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★☆☆☆☆

“USELESS!!”

Written on: 11/09/2014 by Islao88 (1 review written)

Absolutely useless! If I could give them no stars I would! Two orders in a week went wrong faulty& wrong item! After ten emails they gave me free delivery! I ordered again and was told order would be with me Monday 1st of January 0001!?? So another 10 emails said they were looking into it & didn't! Then after a day of no reply gave me a different day to be delivered! I phoned customer services and they said the email is wrong won't be delivered! Absolute joke!! Never again!… Read Full Review

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Asos.com's Comment

Written on: 11/09/2014

Hey Islao88, I'm really sorry about these problems with your order. Let me take a look into what's gone on here and if there's anything I can do for you. I'd hate for you to be left feeling like this. If you could pop me across a private message on Facebook or a tweet at @ASOS_HeretoHelp - I'd be happy to get things sorted for you. ASOS Kym

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★☆☆☆☆

“Terrible customer service! Do not use! ”

Written on: 29/08/2014

After making an order valued at over £80, the order showed up as cancelled on my asos account however the money was still debited from my bank! Around 6 weeks on and no refund has been made! Customer service is useless and there is no direct phone number to contact them regarding issues!!! Only received sarcastic answers via there twitter account! ("We only rock online") !! This situation is due to an asos.com website malfunction and it has left me a victim!! Please use cation before making an… Read Full Review

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Asos.com's Comment

Written on: 30/08/2014

We're deeply sorry to hear of the trouble you've had. Please rest assured that this does not reflect the usual high standards of care we take to ensure our customers have the best shopping experience. We really do value you as a customer and want to get this sorted for you as soon as possible. If you can email us the details and we'll look into this further for you. ASOS James

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★☆☆☆☆

“AVOID AT ALL COSTS”

Written on: 26/08/2014 by Kamryn11 (1 review written)

Terrible service. lost my order then told me they'd sent a replacement next day delivery only to be told 2 days later they don't have it in stock after saying it had been sent. Awful cutomer service will never buy from them again. cant warn you enough to avoid this website… Read Full Review

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Asos.com's Comment

Written on: 26/08/2014

Hey Kamryn11, I'm really sorry to hear you feeling this way. Sadly our stock levels so change rather rapidly and we have to request all replacements before they are sent out, I'm really sorry this information wasn't made clearer. If you could get in touch with us on Facebook on our ASOS page or Twitter at @ASOS_HeretoHelp - I'd love to see if there are some other options for you if it happens to reappear. ASOS Kym

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★☆☆☆☆

“NO customer service”

Written on: 23/08/2014 by 344Armstrong (1 review written)

Where to start? It would take me an age to list the faults with this company. In a nut shell, ive had two major issues of late. Firstly, they sent me and order missing an item and then sent the replacement to a different address than I ordered it to. I had bombard with emails and phone calls (£22 phone bill for the pleasure) and eventually I got a refund. Second issue, I placed three orders to the value of £226 and all three orders somehow failed despite recing a confirmation email from… Read Full Review

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Asos.com's Comment

Written on: 24/08/2014

Hey,

Sorry you've been having such problems with us recently, it's certainly something we don't like to hear.

With regards to your PayPal orders that are stuck in limbo, this is an issue we're aware of, so you shouldn't have been told there is nothing that can be done. When. Infact there is.

If you could send over a Private Message(on Facebook) or a DM(on Twitter via @ASOS_HeretoHelp). One of our social advisors will be able to help you out with this.

Thanks ASOS

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★☆☆☆☆

“DIDNT GET ITEM DELETED MY ACCOUNT”

Written on: 18/08/2014 by kikibee (1 review written)

I spend hundreds on asos every month just for quickness everything like river island and new look are on it so it was handy!!! I received 7 parcels on Saturday morning but one top was missing so emailed them and got a huge abusive email saying I would not get refunded and my account got deleted!!! come on asos your a joke your customer service is shocking wasted so much money on the site paid to be a premier customer for a extra £10!!! I will be taking this further… Read Full Review

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Asos.com's Response to kikibee's Review

Written on: 19/08/2014

Hey, I'm so sorry to hear about this - this definitely isn't the customer care we should be giving to our customers. So that we can help you further with this - head over to twitter or give us a private message on Facebook and we'll get on the case for you. Sorry again, and I hope to hear from you soon. ASOS Holly

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Kikibee's reply to Asos.com's Comment

Written on: 19/08/2014

I don't have twitter or facebook and if I email you, the reply is days later
here's a nice part of the email............


As a business decision has been made, we will not be able to change this and your ASOS account will now remain closed.



With regards to the ASOS premier that you have purchased, we will not be able to refund this subscription as you have used it on previous orders since purchasing.

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Asos.com's reply to Kikibee's Comment

Written on: 19/08/2014

Hi, Please rest assured that this does not reflect the usual high standards of care we take to ensure our customers have the best shopping experience. So we can look into this further for you, could you reply directly to the email we would've sent over to you. This way we'll be able to swiftly look into this and answer any further questions you may have, ASOS James

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Asos.com's reply to Kikibee's Comment

Written on: 19/08/2014

Hi, Please rest assured that this does not reflect the usual high standards of care we take to ensure our customers have the best shopping experience. So we can look into this further for you, could you reply directly to the email we would've sent over to you. This way we'll be able to swiftly look into this and answer any further questions you may have, ASOS James

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Kikibee's reply to Asos.com's Comment

Written on: 19/08/2014

I have emailed about it already and that's the answer I got!! rubbish customer service!! I cannot believe you have deleted my account and I just paid £10 2 weeks ago for a year of premier!!!

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Asos.com's reply to Kikibee's Comment

Written on: 20/08/2014

Hi, Under Data Protection we can't discuss your account in a public forum. So we can discuss this matter and answer any further questions, please reply to the email we sent over to you and we'll get back to you directly. We look forward to hearing from you, ASOS James

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Kikibee's reply to Asos.com's Comment

Written on: 20/08/2014

I replied 2 days ago and still have no reply!!!

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Asos.com's reply to Kikibee's Comment

Written on: 20/08/2014

Hey Kikibee, we're all working through our messages as quickly as we can. Soon as we reach yours, we'll reply and we can get this wrapped up for you. ASOS Kym

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Kikibee's reply to Asos.com's Comment

Written on: 20/08/2014

this was the answer to my question ???
so what do you suggest I do next??


Thank you for your reply.



These should still be on its way to you unless stated.



If there are any issues with these reaching you we will be in touch.



Should your orders be dispatched, you will receive a dispatch confirmation email.



I hope this.



Best wishes,

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Kikibee's reply to Kikibee's Comment

Written on: 21/08/2014

Thank you for your reply.

As advised previously your ASOS account has been closed and will remain this way.

Any orders that you have not received, you will need to contact your card issuer regarding this and raise a claim.

Best wishes

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Asos.com's reply to Kikibee's Comment

Written on: 22/08/2014

Hey, Sorry for the delay. I think the best thing to do is make a post on our Facebook Global wall, referencing your username from here and I can pick it up for you right away and get this sorted. ASOS Dale

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Kikibee's reply to Asos.com's Comment

Written on: 24/08/2014

I have stated above that I have not got facebook or twitter......here we go again you all just don't listen or take the time to read the emails..you just pass the email to each other why don't you get the same person to deal with the one complaint its a total joke ........so what do I do now

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Asos.com's reply to Kikibee's Comment

Written on: 27/08/2014

So we can discuss this matter and answer any further questions, please reply to the email we sent over to you and we'll get back to you directly. ASOS James

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Kikibee's reply to Asos.com's Comment

Written on: 29/08/2014

As again stated on the previous comments I have been told there is nothing that will change to reopen my account! I am out of pocket it's a joke the customer service is disgusting

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Kikibee's reply to Kikibee's Comment

Written on: 20/09/2014

3 weeks and no reply to email absolutely disgusting but as new posts about asos On This i am so glad I am not the only one

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★☆☆☆☆

“Delivery of an incorrect item”

Written on: 17/08/2014 by Hastings246 (1 review written)

I ordered a bikini costing in excess of £60. I was sent an incorrect item which I returned immediately. Then I was sent the incorrect item again! I then started the process of having to contact this company by email. This was a nightmare. They didn't reply and when , over a week later, they did, they said the email I sent was placed in an outbox which they couldn't access so I was redirected to the general 'help' page. This was not appropriate fir the problems I was experiencing. I then began… Read Full Review

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Asos.com's Comment

Written on: 17/08/2014

Hey, I'm so sorry to hear that we sent your the wrong item by mistake and that this has not yet been resolved This isn't the level of service we should be offering and I am really keen to get this sorted and make it up to you. Please pop your order number and email address over to us in a private message on our Facebook page or tweet us and we'll get right on it. Thanks and sorry again. ASOS Sarah

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Asos.com's Comment

Written on: 18/08/2014

Hey, really sorry to hear about the hassle you’ve had ordering a bikini. This isn’t how we like to treat our customers and isn’t our usual standard of care, if you head over to @ASOS_HeretoHelp, we’ll be able to make sure your refund has been processed and hopefully get this sorted for you. ASOS Gayle

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★☆☆☆☆

“Terrible customer service”

Written on: 13/08/2014 by Shellybaby888 (1 review written)

Part of my order was never received. However, ASOS have charged me for the full order. I have been emailing them for weeks now but they just keep sending me the same email over and over again - basically saying they are looking into this yet no one has called me. Not happy! Will be looking to try and claim the money back via my credit card and WILL NOT BE SHOPPING WITH ASOS AGAIN. Shockingly bad customer service considering the size and popularity of the company. They shouldn't treat… Read Full Review

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Asos.com's Response to Shellybaby888's Review

Written on: 14/08/2014

Hey there, Sorry to hear that you feel like you've not had a great experience, this isn't the level of service we want to portray. I completely understand how frustrated you must be feeling as part of your order was missing. If you whiz over to our Facebook page and leave us a message explaining your issue along with your order number then I will make sure that we reimburse you for this. I really want to get this sorted out for you so I can put a smile on your face and your refund in your wallet. I hope this helps. If you ever need anything else just drop us a Facebook message or a Tweet and we'll get on the case in a flash. ASOS Sarah G

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★☆☆☆☆

“wrong item shipped, error promo code given, bad service,”

Written on: 12/08/2014

A wrong item was shipped to me. Emailed to clarify, and got a 10% off promo code. WHICH DOESN'T WORK. Emailed back again, and finally got another (and I'm not sure if it works, I'm not buying from ASOS again.) I was advised to send the item back. The courier I used was skynet, and there apparently are some issues. When I emailed back to ask about the courier service, which I've paid, I got a reply saying ASOS uses skynet for delivery services, not return services and ASOS could do no more… Read Full Review

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Asos.com's Comment

Written on: 12/08/2014

Hey, I'm really sorry to hear about your item and the trouble you've had returning it - this isn't what we'd expect our customers to experience at all.
I'd love to get this sorted for you, would you mind letting me know your order deets on Twitter, email using our 'Ask A Question' form on the Help pages or by sending us a private message on Facebook.
I can then look into getting this sorted out for you right away.
ASOS Julia

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★☆☆☆☆

“They will ship you something similar to what you...”

Written on: 07/08/2014

I placed my first order and was so excited they had the shoe I was looking for. When it came it was the next size larger. I logged on to see if I made the mistake, and soon found out they were sold out in my size and just shipped the nearest thing. I also noticed that the price had gone down. I emailed them and they said there was nothing they could do. They included a 10% off coupon for my trouble. Very cold email and point blank. Ship our shoes back and keep an eye on the shoe. We may get it… Read Full Review

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Asos.com's Comment

Written on: 07/08/2014

Hey, sorry to hear you've had a bit of trouble with your order. All of our products are labelled with UK sizes, so if you ordered in your Countries size then this could explain the difference in size. We would love to take another look at this for you, and see how we can help, so can you please send over a message to us on Facebook or Tweet @ASOS_heretohelp? We'll need your email address, order number and the name of the Shoes so we can check this out. Thanks, ASOS Leyanne

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★☆☆☆☆

“Totally Wrong Sizes”

Written on: 29/07/2014

I was so excited to find some lovely cloths in big sizes at Asos as I am a size 28. 

I ordered 2 gorgeous blouses but they came half way across my chest when I measured them, they measured 50 inch across at the chest. Any size chart puts 56-58 chest for a size 28 so these blouses were only in fact a size 22-24, they must guess the sizes. 

I sent them an email explaining and nobody even bothered to answer my email so I sent them back and they did refund my money. I again, in the note inside the
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Asos.com's Comment

Written on: 29/07/2014

Hey, we're really sorry to hear this. We have thousands of returns coming back to us every day so our guys down at the warehouse are super speedy when processing these - we're really sorry the returns note wasn't acknowledged. Regarding the incorrect size clothes - we'd like to look into this further for you and contact the relevant buying team about this. Please can you either pop us a tweet at @ASOS_HeretoHelp, Private message us on Facebook, or send us an email through our Help & Contact page on our website. Sorry again & we hope to hear from you soon to get this sorted out. ASOS

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★☆☆☆☆

“go f yourself, customer ”

Written on: 25/07/2014 by madlen (1 review written)

As many people here I have some big problems with refunds on my orders. I made several orders and any of them hadn't arrived. I was making orders day after day, so I was unable to predict it's gonna be so problematic! First orders haven't came around so I get refunded. Ok. I think someone has just stolen it, but ok- next orders were worst, because they haven't arrived too and ASOS made me thef and disactived my account!!! And what's now? NO ABLE TO ISSUE ANY REFUNDS :). Really smart step… Read Full Review

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Asos.com's Response to madlen's Review

Written on: 25/07/2014

Hey, so sorry to hear that your parcels didn't arrive! Our standard parcels are sent with your local postal service and are not usually trackable, our express parcels are sent with a courier though. We'd like to get this sorted for you so please reply to the last email we've sent you and we can give you some more information and assistance. Thanks, ASOS Sarah

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Asos.com's Response to madlen's Review

Written on: 26/07/2014

Hey, we're so sorry to hear that your refund has still not been received! This is something we're keen to put right straight away for please either tweet us with the information or message us via the 'contact us' section of the website. We can then get right on it! Sorry again and I look forward to getting this sorted and making it up to you ASAP! ASOS

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Madlen's reply to Asos.com's Comment

Written on: 26/07/2014

Come on, ASOS, you won't do anything besides telling me I should contact my bank. Thanks a lot.

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Asos.com's reply to Madlen's Comment

Written on: 26/07/2014

Hi Madlen, We'll be more than happy to look into this for you further. If you could contact us directly using one of the channels mention above and we'll get on the case for you right away. We look forward to hearing from you, ASOS

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Madlen's reply to Asos.com's Comment

Written on: 30/07/2014

Hahaha, as I said before- I made another query and ASOS didn't care. The told me to contact my card issuer, blah blah blah.

ASOS, stop embarrassing yourself!!!

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Madlen's reply to Asos.com's Comment

Written on: 30/07/2014

mhmmm, such a help ASOS! stop embarrassing yourself. they told me to contact my card issuer, wow, great!

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★☆☆☆☆

“Haven't received my refund”

Written on: 23/07/2014 by OmarCarney331 (1 review written)

Have been trying to communicate with ASOS for over a month about an order that I cancelled and they promised me the refund on my account by June 10. I still haven't received it, although I've been trying to tweet and emailing them with no success. This is a non acceptable customer treatment, and it has made me not trust ASOS anymore, although I used to love ASOS and have been a customer for a couple of years. Very unfortunate… Read Full Review

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Asos.com's Comment

Written on: 23/07/2014

Hey, we're so sorry to hear that your refund has still not been received! This is something we're keen to put right straight away for please either tweet us with the information or message us via the 'contact us' section of the website. We can then get right on it! Sorry again and I look forward to getting this sorted and making it up to you ASAP! ASOS Sarah

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★☆☆☆☆

“no order received”

Written on: 17/07/2014 by Alisonc276 (1 review written)

Hello.i am from greece.i have made an order of 98 € from asos on 5th july.however, I haven't received my items yet.i have sent so many emails but no answer yet.i will ask them to get my money back. Never shop from asos again… Read Full Review

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Asos.com's Comment

Written on: 18/07/2014

Hey we have alternative ways of contacting us, via Facebook or Twitter, just pop over your order number in a Private Message or DM and one of our skilled advisors will get this sorted for you. Thanks ASOS

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Asos.com's Comment

Written on: 18/07/2014

Hello, we're so sorry to hear about the problems you've had. We really do want to get this looked into further for you. Please could you kindly send over all the above information to us in a private message with your order number and email address via Facebook or Twitter, we'll then get on the case and get this sorted out for you. ASOS

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Antonis78's Comment

Written on: 18/07/2014

I HAVE SENT MANY PRIVATE MESSAGES TO ASOS CUSTOMER SERVICE AND I HAVE TAKEN THE SAME ANSWER AGAIN AND AGAIN AND YOUR ANSWER IS THAT YOU WILL RESPOND TO ME WITHIN 48 HOURS BUT NOTHING AGAIN.

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Asos.com's Comment

Written on: 18/07/2014

That's not what we like to hear! We want to get this resolved for you as soon as possible, which channel did you use to contact us? ASOS James

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★☆☆☆☆

“Absolutely horrible”

Written on: 17/07/2014 by Designedbyhupa (1 review written)

I am very saddened that a company such ASOS has a very limited communication bridges for its customers. I definitely wouldn't recommend to shop at ASOS after using them for more than 4 months. Cheap stuff, i know you can find theme even in TKMAXX. But the level of customer service has changed my opinion about this brand. Two months ago I bought couple of shirt and TH jeans for my cousin and we didn't hear anything after 15 days, so I messaged them (The only way you can do in this 21st century)… Read Full Review

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Asos.com's Response to Designedbyhupa's Review

Written on: 17/07/2014

Hey, We're so sorry to hear about the problems you've had. We really do want to get this looked into further for you. Please could you kindly send over all the above information to us in a private message with your order number and email address via Facebook or Twitter, we'll then get on the case and get this sorted out for you. ASOS

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★☆☆☆☆

“CONTINUOUS MISTAKES BY "CUSTOMER SERVICE". WORST EVER!”

Written on: 14/07/2014 by disappointedbythem (1 review written)

I had been waiting for a dress and a belt for weeks. At first, Asos sent the wrong package, they sent me men's shoes. Then they send only half the correct items, the belt, to the wrong address (the billing address). Then someone tells me the other item will finally be shipped to me. Then someone else tells me the order is cancelled and will be refunded. ALL THIS TROUBLE AND NOTHING TO SHOW FOR IT?! BECAUSE OF ASOS' CONTINUOUS STRING OF MISTAKES, THE ITEM I HAVE BEEN ASKING FOR IS NOW… Read Full Review

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Asos.com's Response to disappointedbythem's Review

Written on: 14/07/2014

We’re really sorry to hear about your experience, please do send us a DM via Twitter or a Facebook message with all of this info so we can look into this for you, as we do take all feedback very seriously and we’d like to be able to make this right. ASOS Gayle

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Disappointedbythem's reply to Asos.com's Comment

Written on: 16/07/2014

I did send a message on Facebook with the email address associated with my account and my order number. I did receive a reply and in the end, I did receive a full refund which is about all that could be done in this situation. I am glad people at the company do look out for customer experiences elsewhere on the Internet and do take action about it. Thank you Asos.

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Asos.com's reply to Disappointedbythem's Comment

Written on: 17/07/2014

Hey Disappointedbythem, I'm really glad that you got this sorted in the end. If you ever need us, we;re here 24/7 via emails or on Social Media. Have a great day! ASOS Chantelle

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★☆☆☆☆

“Delivery disaster”

Written on: 14/07/2014 by 137McNally (1 review written)

I recently ordered a dress at asos for my housewarming party and since I ordered it 2 weeks before the event, i opted to get the free shipping thing. Its not the first time i ordered to asos but i always paid the 2-day shipping and i didnt have any problem with the delivery etc. like i always do i made sure to check everything before finalizing my order so im sure i gave them ghe right address ..but to my dismay asos sent it to the wrong address-to my previous one. I called the place where i… Read Full Review

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Asos.com's Comment

Written on: 14/07/2014

We're so sorry to hear this. We can definitely get this sorted for you. If you could send us a private message with your order number and email address on Facebook or get in touch with us on Twitter, we'll get straight on the case for you. ASOS Julia

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Csantiago's Comment

Written on: 14/07/2014

I would prefer communicating here since im not sure if anyone from custosmer service will get back to me. My order number is 116241405.

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Asos.com's Comment

Written on: 15/07/2014

Hey we wouldn't want to share any private information publicly so if you pop this over to us on Facebook/ Twitter we will definitely sort it there. ASOS Charlotte

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★☆☆☆☆

“bad customer service ”

Written on: 06/07/2014 by 276Beebe (1 review written)

i used three credit cards to place three seperate orders, but after 1 hour, i received exact same emails saying teh card could not be processed and conact customer service. when contacted, customer service requires copy of license and other is.....i m not giving all tht to buy some clothes.. do not buy anything from them if u r in the usa u been warned… Read Full Review

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Asos.com's Comment

Written on: 07/07/2014

Hey, I'm sorry to hear this, please don't worry as all orders are subject to security checks, this isn't anything to worry about, it's just sometimes we may ask for additional information before we can send out your order. If you've any concerns or questions, please send them over in a reply to the email we've sent and we'll get these answered for you. We look forward to getting this sorted out for you. ASOS

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★☆☆☆☆

“WORST service in LIFE!”

Written on: 04/07/2014 by Tamaramadison (1 review written)

I placed an order April 30th and waited over 2 months for the order, against my will, and it did not show up. I contacted asos and they told me to keep waiting. I did and again....nothing. They were now out of stock on two of my items and could only resend one of them. Mind you, when they send you your pkg, ThErEs NO TRACKING INFO!! They don't even know which courier they use to ship to you, even when I told them I'm in Toronto,Ontario, Canada. They take about a week to get back to me and… Read Full Review

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Asos.com's Response to Tamaramadison's Review

Written on: 04/07/2014

Hey, we're so sorry to hear your still waiting for your goods to arrive and for all the problems you've had, we can definitely get this sorted for you. If you could send us a private message with your order number on Facebook or Twitter, we'll get straight on the case for you. ASOS Katie

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★☆☆☆☆

“VOUCHERS”

Written on: 17/06/2014 by jcan1 (1 review written)

I have a credit with Asos which I cannot spend because I do not have a credit or debit card. If you want to give someone vouchers, you will need to check that they have a credit or debit card first. You don't have to do this if you use a more efficient company like Psyche (who also deal with queries by immediate return) Its no wonder Asos are giving profit warnings… Read Full Review

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Asos.com's Response to jcan1's Review

Written on: 18/06/2014

Hey,

I’m sorry you’re having trouble using your gift voucher. The reason for a credit/debit requirement is in case your voucher doesn’t cover the full purchase amount. If your order value is less, then no action will be taken from the card. If you don’t have access to either card we’d be happy to refund you. Please direct message us on Twitter, or send us a message on our Facebook page with the order number and account email address, for the purchased voucher. I look forward to hearing from you. ASOS Alison

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Jcan1's reply to Asos.com's Comment

Written on: 19/06/2014

I've ordered a pre paid debit card which I don't want and which has cost me money so I will carry on and in future use companies that accept a voucher as a payment method and you just accept that as a limit to be spent (ie every company but yours).

I never did get a response to my email sent 9 days ago by the way.

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Asos.com's reply to Jcan1's Comment

Written on: 19/06/2014

Hey Jcan1, did you chat to someone via FB or Twitter about this? If so, your email would have been closed down. If not, it might just be because we haven't picked it up just yet - we're really busy. If you want to chat more about this, please either tweet or send us a message on FB. ASOS Chantelle

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