ASOS Reviews - www.asos.com

★★☆☆☆
2.2 / 5
1311
33% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Discover the latest in women's fashion and men's clothing online with ASOS. Are you a regular shopper? Submit your review and tell us what you think about the site.
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Latest Reviews

★★★★★

“Great Products ”

Written on: 27/09/2016 by jaegergalanti (1 review written)

Always great products and always turns up on time. Cannot fault… Read Full Review

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Asos.com's Response to jaegergalanti's Review

Written on: 28/09/2016

Hi. Thanks - it's great to hear that you're pleased with our products and service. I'll make sure I pass on your comments to the rest of the team. ASOS Sarah

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★☆☆☆☆

“This company is an absolute S-C-A-M!!!”

Written on: 13/09/2016 by cnDrake50 (1 review written)

I order some crep protect shoe cleaner and the website said 4 days, so I waited until five days had passed and I still didn't receive my package. I attempted to contact ASOS Customer service via telephone but they don't even have a phone number, all you can do is send any email. So I sent an email and it hasn't been responded to yet and that was 4 days ago.....so It's day 8 and still no package. S-C-A-M!… Read Full Review

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Asos.com's Comment

Written on: 13/09/2016

Hey there, As an online retailers we do everything online so do not advise customers to contact via telephone. I'm so sorry to hear your order has not arrived with you yet and I'm also really sorry to hear you have not yet received a response to your email. We are a little busier than usual at the moment, so please don't take this as us ignoring you as we'd never dream of doing that to one of our lovely customers. If you have not yet received a response vto your email I kindly suggest that you try one of our other platforms such as twitter or FB to get in touch, one of our teams will pick up your query and happily get on the case for you. ASOS Andrea

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★☆☆☆☆

“Awful customer service”

Written on: 07/09/2016 by MyaGarner355 (1 review written)

I received a mug from Asos as a gift from my work. The first day I went to use it the handle came clean off, so contacted ASOS and they refused to do anything. I have pictures of the fault clearly displayed but because I didn't email from our company account (of which I have no access to ) they refused to do anything. They replied in generic emails which they had obviously cut and paste! Will be shopping elsewhere in future! They are obviously the type of company to sell inferior products for a… Read Full Review

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Asos.com's Comment

Written on: 07/09/2016

Hey, sorry to hear that the mug you were given as a gift was faulty - not good! I know this isn't the quality of goods you expect from us and it's not what we expect to deliver either. As this was given as a gift though, we're only able to discuss this with the person who brought the mug from us. Not to worry though, please could you ask them to contact us? And we'd love to help. They can contact us over Facebook, Twitter, Live chat or through the 'help' pages on the site. We look forward to hearing from them soon so we can get this sorted. If you have any other questions though - please pop us a message yourself. Best Wishes, ASOS Amelia

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Asos.com's Comment

Written on: 08/09/2016

Hi there, I’m sorry to hear you haven’t had a great experience with us. We do need to be in touch with the account holder to be able to help, this for data protection reasons only. Please get back in touch with us from the correct email address and we’ll be happy to look into this further. ASOS Jazmyn

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Asos.com's Comment

Written on: 08/09/2016

Hi there, I’m sorry to hear you haven’t had a great experience with us. We do need to be in touch with the account holder to be able to help, this for data protection reasons only. Please get back in touch with us from the correct email address and we’ll be happy to look into this further. ASOS Jazmyn

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Asos.com's Comment

Written on: 08/09/2016

Hi there, I’m sorry to hear you haven’t had a great experience with us. We do need to be in touch with the account holder to be able to help, this for data protection reasons only. Please get back in touch with us from the correct email address and we’ll be happy to look into this further. ASOS Jazmyn

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★★★★★

“Great clothing and customer service”

Written on: 12/08/2016 by Elizabeth144 (1 review written)

I have twice now had unfortunately had an package containing my ASOS order to go missing and both times they were so easy to contact and get a response from to resolve the situation. Both times they either resent the order or credited me back to my account the amount if the item had been out of stock afterward. Also their returns are SO easy. These reasons and many more are why I shop on this site more than any other and they have such a wide selection of clothing/shoes how could you not… Read Full Review

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Asos.com's Comment

Written on: 12/08/2016

Hey there! Thank you so much for this absolutely amazing feedback! We absolutely love to hear this & we're going to continue to strive to provide service of this quality to all our lovely customers (like yourself!) If you need any help in the future, or have any other questions, drop us a DM on Twitter, a PM on Facebook or get in touch via our Help page. Thank you once again for this great review :) ASOS Alex

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★★★☆☆

“I used to love them ”

Written on: 25/07/2016 by dominiquecbrown (1 review written)

I would shop with ASOS all the time and the past experience has left a nasty impression. I made a large purchases with them and on of the items totalling $49 came and it was a completely different item so i returned it hoping to get the correct item in exchange and it went out of stock. After they told me they would refund the money after going back and forth with them and emailing different people on their staff having to explain the situation over and over agian, I was informed that im owed… Read Full Review

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Asos.com's Response to dominiquecbrown's Review

Written on: 26/07/2016

Hey. Very sorry that you've been having issues getting your order sorted. I can assure you we'll do everything we can to help you get this sorted. If you're still having issues please pop back a message to us and we'll be happy to check this up and make sure that we're doing everything we can. ASOS Steve.

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★☆☆☆☆

“Customer service ”

Written on: 22/07/2016 by qiPuckett477 (1 review written)

The customer service I received when trying to resolve an issue regarding returns was awful. I had to wait days in between replies meaning that I've been trying to get help for almost 3 weeks now. I enjoy shopping with asos but if ever a problem occurs it's near impossible to get help for it. I'm very disappointed… Read Full Review

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Asos.com's Comment

Written on: 22/07/2016

Hey, real sorry it took so long for us to resolve your returns issue - that's not what we like to hear! I completely understand what you're saying and agree that its not on at all! If you're still waiting for this to get sorted, can you please either drop us a message through Twitter, Facebook or email and I'll be more than happy to help. ASOS Nath

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★☆☆☆☆

“Very poor”

Written on: 20/07/2016 by VWCampersales (1 review written)

Order didn't arrive, contact is very difficult, website directs you around and around, premium contact number, total waste of time… Read Full Review

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Asos.com's Response to VWCampersales's Review

Written on: 20/07/2016

I can only apologise for any issues getting in touch and that your order didn't arrive. If you'd like to get in touch via email through the help page or via Facebook or Twitter I'll be more than happy to take a look at this to see if I can help. ASOS Tom

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★★★★★

“Did not start off well, ended wonderfully!”

Written on: 18/06/2016 by DavianThorpe68 (1 review written)

Against my better judgement, after reading really poor reviews, I ordered a top. I crossed my fingers hoping that the reviews were off base simply because I REALLY wanted this specific item and could not seem to find anything like it anywhere else. Ordering was easy and the shipment came to my door within days of the purchase. Well....the wrong item was delivered. That's what I get. I should have listened to the reviews. Hoping for the best, I sent the wrong order back and sent a message to… Read Full Review

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Asos.com's Comment

Written on: 19/06/2016

I'm really sorry to hear that you received the incorrect top from us but so glad that this was resolved nice and quickly for you. Sounds like you've ordered something beautiful so why not post a picture of your fabulous new outfit on Instagram, using the hashtag #AsSeenOnMe for a chance to be featured on the site! Have a lovely day and if you ever need anything else, please feel free to get back in touch. ASOS Hannah

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★★★★★

“Order came in 4 days”

Written on: 14/05/2016 by Alessandrao460 (1 review written)

I was very nervous to order after bad reviews. Ordered on Sunday, received on thurs. Shipped to USA… Read Full Review

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Asos.com's Comment

Written on: 14/05/2016

Hey, glad to hear that you received your order within 4 days - thanks for your feedback! ASOS Lauren

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★☆☆☆☆

“STAY AWAY FROM THIS COMPANY”

Written on: 13/05/2016 by shoegirl180 (1 review written)

I have been a loyal customer of ASOS for over 7 years, however within the last year, the quality of their customer service has dramatically decreased. I have received incorrect items from this company ranging from the wrong size, to the wrong color to being totally different than what I ordered. When I attempt to resolve this issue, I have to send five to six emails to the customer care team before anyone responds. Despite the website advising to only send one email, you have to send multiple… Read Full Review

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Asos.com's Response to shoegirl180's Review

Written on: 14/05/2016

I'm really sorry to hear about your recent experience with us! I'm also sorry to hear that it took several emails for you to hear back from us - we're a little busier than normal at the moment but we're doing our best to get back to everyone as soon as we can. There are other ways of you contacting us - we have a Facebook page and Twitter handle as well as Live Chat which are always available. If you'd like us to look into this more for you then you're more than welcome to contact us via one of the other contact methods and we'll see if there's anything else we can do for you. ASOS Lauren

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★☆☆☆☆

“Customer Service gave new meaning to the word unacceptable”

Written on: 13/05/2016 by benjaminmottesheard (1 review written)

Let me tell you about ASOS. You try them out. You skeptically order one or two items to test the waters, see how that goes. They arrive in a reasonable amount of time. Those items just happen to fit, well enough anyway (miraculously). Yay! So now you have created an ASOS account and they're sending you emails. They don't offer as many discounts NEARLY as often as their competitors, like Boohoo (which I only have good things to say about and would highly recommend over ASOS a million times… Read Full Review

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Asos.com's Response to benjaminmottesheard's Review

Written on: 13/05/2016

Hello,
Thank you for leaving your review. We appreciate all feedback good and bad and use it to ensure we're continually improving all of our services and offering a superior service to our customers. I'm sorry we've not provided that for you this time and I'd love to direct you to our customer care outlets to resolve any outstanding issues you've got. You can contact us through social media including Twiiter and Facebook in private messages or alternatively through the help pages on the website. Our teams will be happy to help answer any of your questions or resolve specific issues you're having with an order or your account. Our help pages offer a great overview including the returns policy for each destination, promo code rules and regulations and much more - it's always encouraged to take a look here to familiarise yourself with our product and services. We include handy size guides on all product pages to help guarantee the correct size is selected to avoid potential issues too. I'd love to have a chance to change your mind about us so please do get in touch if you need anything else. ASOS Erica.

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★☆☆☆☆

“DO NOT SHOP THERE”

Written on: 10/05/2016 by Skylare492 (1 review written)

I've ordered in total 4 bridesmaid dresses from ASOS within the last few months. I didn't order them all in one go. Long story short, I ordered my last bridesmaid dress for my mate who lives in Hong Kong on 29th March, 2016. The expected delivery date was 18th April, 2016. Come 18th April, the dress didn't get to my friend and I contacted ASOS on Facebook. They replied fairly promptly and they asked me to wait until 4th May, 2016 just to allow delays with delivery. Fine, we waited. Come 4th… Read Full Review

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Asos.com's Comment

Written on: 10/05/2016

I'm really sorry that you're waiting for a reply. Please can you send another message over on Facebook? Someone will get back to it for you ASAP. If there are any problems just let me know. ASOS Sam

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★☆☆☆☆

“I would not recommend it to an enemy leave alone friend”

Written on: 06/05/2016 by KimKate (2 reviews written)

They charged me 2 weeks ago, sent the following email claiming they delivered the parcel (I have no idea to whom if ever) and now "investigating" it. Firstly they asked 48 hours, then another 2 working days, now another 3 working days and totally refuse to process the refund I keep asking them to do. Never ever I will shop with them again… Read Full Review

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Asos.com's Response to KimKate's Review

Written on: 06/05/2016

Hello, I'm really sorry to hear you haven't heard back from our team yet! If you could message us again, either through our website (Ask Us A Question), through Twitter or on Facebook, we'll chase this up for you again and find out what the issue is! Thank you. ASOS Alex

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Asos.com's Response to KimKate's Review

Written on: 08/05/2016

Hey Kim - Hope you're well. I'm really sorry to hear that you haven't received your order. When an order has been delivered and signed for we have to open up an investigation with the courier company before anything can be resolved. We always aim to get a response from the delivery company within 48hours, however sometimes they take longer to get back in touch so we have to wait. Investigations usually take 3-5 working days to be fully investigated and closed off, so I do apologise if you were told it would be a quicker process than this. We always have to abide by our policies and procedures which include not being able to process a refund until the investigation has been completed. We always appreciate your patience and understand that it's frustrating waiting for it to be resolved. If you pop over another message on the platform you came in on, then we'll be able to continue sorting this for you. Hope this helps. ASOS Zoe

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Kimkate's reply to Asos.com's Comment

Written on: 10/05/2016

5 working "investigating" days were over on the date I wrote this review! Second week already started now and I had no reply from you (not surprised) in your twitter. Do I have to contact my bank now since you don't want to refund my funds?

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Kimkate's reply to Asos.com's Comment

Written on: 10/05/2016

5 working "investigating" days were over on the date I wrote this review! Second week already started now and I had no reply from you (not surprised) in your twitter. Do I have to contact my bank now since you don't want to refund my funds?

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Kimkate's reply to Asos.com's Comment

Written on: 10/05/2016

5 working "investigating" days were over on the date I wrote this review! Second week already started now and I had no reply from you (not surprised) in your twitter. Do I have to contact my bank now since you don't want to refund my funds?

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★☆☆☆☆

“would never shop here again”

Written on: 22/04/2016 by hendersonhorton (1 review written)

i placed my order and waited for two or three weeks for the products to arrive, which they never did. have left multiple messages for the customer service team, and they seem to refuse to answer my messages bc i have yet to have a response from these guys. I am honestly thinkin this website is a scheme… Read Full Review

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Asos.com's Response to hendersonhorton's Review

Written on: 22/04/2016

So sorry to hear you haven't had a response yet! We are very busy right now but are working overtime to help out lovely customers. If you can come in via our site (Ask Us A Question), Facebook or Twitter messengers with your order no, email addy and DOB we will help find your order for you. I hope we can solve this for you really soon - we love to help out customers! ASOS Ciaran

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★★★☆☆

“dissapointed”

Written on: 15/04/2016 by latania (1 review written)

3rd item I have ordered. This time is not so good. I have emailed customer care 3x in two days. No response. No tracking number or info on the item. It's been two weeks… Read Full Review

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Asos.com's Response to latania's Review

Written on: 15/04/2016

I'm really sorry to hear about your disappointment and that you still haven't received your order. We're really busy at the moment, but not to worry - I'm sure we can get your order sorted. If you've replied to our last email, our email team will be back in touch ASAP. ASOS Grace

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Latania's reply to Asos.com's Comment

Written on: 16/04/2016

Email says item should arriveshipped on or before the 14 of april. Still no emails or updates.

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Asos.com's Response to latania's Review

Written on: 16/04/2016

I'd love to get this sorted for you, If you can pop over a PM via our Facebook or DM via our Twitter, or you can 'Ask a Question' via our website. I hope to hear from you soon. ASOS Zoe

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Latania's reply to Asos.com's Comment

Written on: 18/04/2016

I have sent several emails. I RECIEVED A RESPONSE FINALLY THAT SAYS CONTACT MY LOCAL POST OFFICE,how when I don't have a TRACKING NUMBER. I dont have Facebook or twitter. You can't help because the package does not have a tracking number which makes no sense, VERY UNPROFESSIONAL!!!STOP THE EXSCUSES

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Asos.com's reply to Latania's Comment

Written on: 20/04/2016

I completely understand this - I assure you that we're really busy right now but will get this sorted for you as quickly and efficiently as possible. As we're an online-based company, we use emails, Facebook and Twitter to operate. If you have neither social media accounts, we can definitely get this sorted for you over emails. Some of our international orders are sent using an untracked service. This means that they don't have a specific tracking link and are passed over to your local postal service when they arrive in your region. All you should need to take to your post office is your order confirmation email and some photo identification. If you reply to our email, we'll also be able to give you a consignment number if you feel this might be needed to collect your parcel from your post office. Again, I'd really like to be able to get this sorted for you so it would be great if you could respond to our email. Thanks! ASOS Camille

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Latania's reply to Asos.com's Comment

Written on: 20/04/2016

I spoke with my local post office and they said they didn't have it and if it was a attempted delivery they would leave a note on my door to pick it up. Without a tracking number they cant b tell me where it is at this time. You can give me the consignment number so I can try to see if it will help.

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Asos.com's reply to Latania's Comment

Written on: 01/05/2016

Thanks so much for checking with your post office - that's really helpful! Have you also checked with anyone else at the address, with neighbours and in any safe places around the address? If you have, please let our email team know. If you could also confirm your full address over email with us, that'd be great. Once you've confirmed that you've done that, we'll be able to get our investigations team on the case. Please don't worry, we'll definitely get to the bottom of this! Thanks for your patience so far, we really appreciate it. Have a lovely day! ASOS Emily

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★☆☆☆☆

“WORST CUSTOMER SERIVCE EVER”

Written on: 14/04/2016

Worst customer service, instead of trying to help you they keep repeating their script over and over again like its gonna help. Their international delivery sucks, my package was lost and no one was unable to help. They could not even resend it via express delivery as a compensation for the 2 months that i waited patiently to receive MY ORDER THAT I NEVER GOT BTW. Id you are outside the UK and want to order online DO NOT USE Asos if you want to avoid disappointment… Read Full Review

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Asos.com's Comment

Written on: 14/04/2016

Hey, I'm really sorry you you didn't receive your order and that you're not happy with our customer service - this is not what we like to hear! If you could please pop over a message to us on Facebook, Twitter or submit a query via the web site, so we can check on this out for you again. I hope you change your mind and love ASOS again. ASOS Asim

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Asos.com's Comment

Written on: 14/04/2016

Hey, I'm really sorry you you didn't receive your order and that you're not happy with our customer service - this is not what we like to hear! If you could please pop over a message to us on Facebook, Twitter or submit a query via the web site, so we can check on this out for you again. I hope you change your mind and love ASOS again. ASOS Asim

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Asos.com's Comment

Written on: 14/04/2016

Hey, I'm really sorry you you didn't receive your order and that you're not happy with our customer service - this is not what we like to hear! If you could please pop over a message to us on Facebook, Twitter or submit a query via the web site, so we can check on this out for you again. I hope you change your mind and love ASOS again. ASOS Asim

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★☆☆☆☆

“Awful customer service”

Written on: 11/04/2016 by Laraine1 (1 review written)

I have been an asos customer for years and always buy a year long premier delivery pass as I get a lot of clothes from them. I bought a pair of trousers from them and have worn them only twice and some stitching has come undone, I emailed them regarding this thinking that they would replace only to be told that any items over 6 months old were not covered by them for manufacturing faults. The trousers were exactly 6 months old to the day that I emailed them about the fault but they are… Read Full Review

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Asos.com's Response to Laraine1's Review

Written on: 11/04/2016

Hey, I'm really sorry your Trousers have become faulty and that you're not happy with our customer service - not what we like to hear! If you could please pop over a message to us on Facebook, Twitter or submit a query via the web site, so we can check on this out for you again. I hope you change your mind and love ASOS again. ASOS Ollie

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★☆☆☆☆

“NOW THE WORST COMPANY!!!”

Written on: 29/03/2016 by 107McCaffrey (1 review written)

Ive been a loyal customer since 2012! Everything was good untill my last purchase.. I am still waitng its been three weeks now!! I am a youtube fashin blogger with over 1 million subbies.. well Needless to say I will be doing a video to let all my youtube fans know about my recent bad experience!! I tell people now dont order from asos!! what happened??? in 2012 this company was amazing.. Now I will order from boohoo and missguided!! Terrible customer service!! just read all the poor reviews!!… Read Full Review

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Asos.com's Comment

Written on: 30/03/2016

We're really sorry to hear this. I can assure you we take Customer Care very seriously here at ASOS and we'd never leave you empty handed. I would really love to get to the bottom of this and find out what has happened for you to leave this review. Please feel free to get in touch with us via the Help page on our website, Facebook or Twitter with your email address, date of birth, order number and some more details of your query so we can get this sorted and restore your faith in ASOS. ASOS Jake

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★☆☆☆☆

“Horrible customer service!!!!”

Written on: 09/03/2016 by marciapickett01 (1 review written)

Order a bra and bikini and got the wrong size! I emailed them and got bounced around between 4 different people and they were all stupid! They didn't read my emails and just ignored me! Three days later I received a totally different bikini that was a one peice, different bathing suit and still the wrong size WTH!!!! I didn't even ask them for a new bathing suit....they just sent it! I would do service with them if they got a phone number for customer service! They are way to unorganized!!… Read Full Review

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Asos.com's Response to marciapickett01's Review

Written on: 09/03/2016

We're really sorry to hear this, as we're an online-based company we prefer to operate within social media channels and via email, we hope you can understand this. If you can get in touch with us via our help pages on our website or our Facebook/Twitter pages providing your order no, email address and DOB and we'll be more than happy to get this sorted out for you. ASOS Charlotte

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★★★★★

“My mistake sorted!”

Written on: 03/03/2016 by Whykie (1 review written)

I cannot praise the customer service of ASOS highly enough. I ordered a gift voucher for my sons girlfriend and when he contacted me to say it had not turned up I looked into my order confirmation and realised I had used the incorrect email address. I was able to get hold of customer services easily who were extremely sympathetic and assured me that they would attempt to cancel the original voucher and issue a new one. Well, the following day I received a lovely email informing me that they… Read Full Review

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Asos.com's Response to Whykie's Review

Written on: 03/03/2016

Thanks for getting in touch and leaving such a lovely review. We're really pleased to hear that we could rectify this situation for you quickly and efficiently - that's our main goal at customer care and we always strive to resolve any issues. I hope your sons girlfriend loved her gift voucher and managed to get herself some lovely goodies. Have a lovely day! ASOS Zoe

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