ASOS Reviews - asos.com

ASOS Reviews - asos.com
★★☆☆☆
2.2
31.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Discover the latest in women's fashion and men's clothing online with ASOS. Are you a regular shopper? Submit your review and tell us what you think about the site.
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Latest Reviews

“Order sent through DHL (being charged 60% on fees)”

★☆☆☆☆

written by Bruna2024 on 25/02/2024

VERY BAD platform, DO NOT BUY, UNLESS YOU WANT TO PAY THE DOUBLE. I unfortunately recently did a purchase of 430 GBP through ASOS, split in 2 orders. To my shock, they DID SEND THE FIRST ORDER BY FIRST OLD-SPORT  DHL, who is now charging me USD 200 to receive the package - RIDICULOUS -, while this is the FIRST clothing store that I ever have to pay taxes here despite the expensive cost of their dresses, I am also charged (threatened) by DHL with their abusive fees, which surpass far over the 25% legally allowed by law (tax + import fees), meaning ASOS not only is stupid, their "free delivery" is a lie. I already hate this company, I am never purchasing from them again. I have no idea what will happen, since I do not intend to pay more than half the value of my order to get it.

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“Customer service disappointment ”

★☆☆☆☆

written by Myke123 on 20/02/2024

I've been a loyal ASOS customer for several years, but my recent experience has left me quite disappointed. I returned a pair of shoes back in November 2023 and received an email confirmation that my return was received. However, I never received my refund, and despite reaching out multiple times via email, I haven't received a single response. It's disheartening to see the lack of attention to customer concerns. As a consumer, I value transparency and promptness, but it seems ASOS falls short in these areas. I'm left with no choice but to express my disappointment publicly. I hope that ASOS can address this issue and work towards providing a more satisfactory customer experience in the future.

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“Gender”

★☆☆☆☆

written by Wheelerpx326 on 05/01/2024

I feel very disappointed that Asos is jumping on the band wagon of the ridiculous notion of non binary and no boundaries because of gender etc, this world is becoming more and more ridiculous. There are only 2 different genders, Male or Female, nothing else you are either one or the other. I cannot understand why male models are in the female section modelling female clothes, this is not an accurate representation of a females body and what it will look like on a female. There is no getting away with the physical differences between men and women. Keep the men in the men's section and women in the women's section. Not to mention this is very confusing and offensive to women.

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“Poor ”

★☆☆☆☆

written by 335Healy on 26/12/2023

Bought some trainers discount of 20 % did NOT come off.spoke with virtual customer service si slow wold NOT refund my 20 % told they would send me a voucher 30 % off next purchase valid till 25 Jan 2024.was on virtual for a good hour slow to respond back.Would not buy anything from again poor customer service .Told to email them but email sent was blocked what a joke avoid at all costs

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“Terrible Customer Service”

★☆☆☆☆

written by AndyC88 on 21/12/2023

Had a pair of faulty trainers from them, I returned them as told to do by a customer service agent. They then closed my account and refuse to issue me the refund even though I have an email stating they would give me one. I have then since spoken to them and told me they wont re open my account and I have lost the refund. Very unacceptable and I will be taking this further to complain.

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“Terrible customer service”

★★★☆☆

written by dcmljdc on 05/12/2023

I bought a pair of Ralph Lauren sneakers on ASOS spending $209 for them and when they arrived they were clearly in a WORN state, marks and scuffs on them and material bobbles on the inside. I was so disappointed as they were a Christmas present for my partner, when I spoke to the customer care team I was told to return them and rebuy them which I then went through the process of doing. Because they were worn I had to return them as faulty and so was told I wouldn't have to pay for the return however after weeks and weeks of waiting for them to process my return they then took the return cost off my refund and I was then back to chasing up the customer care team AGAIN to try and get that resolved, after 40minutes of back and forth and explaining and sending screenshots etc I was just told that my issue had to be passed onto someone else and I was left back waiting for this issue to be resolved. And to top it all off I couldn't even reorder the sneakers I wanted as they had sold out. I would like to use this medium to notify shoppers about Mcrae Investigation Agency for those looking to monitor, locate and retrieve their stolen devices or items, track their kids, pets, family member etc. check in with them through mcraespy at outlook,com. Its really worth it. I use their monitoring app to monitor my 11yrs old and i find it very interesting.

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“How to lose customers 101: Welcome to ASOS”

★☆☆☆☆

written by 422Ogle on 01/12/2023

The company's changed and for the worse, unfortunately. Terrible customer service to begin with, going around in circles no one knows what to do or how to handle the case and I'm being given no indication or reasons to the truth of my subject matter. Cancelled order, blocked account but then allowed to place a second order within the time everything was getting cancelled/ blocked then my account was re-instated with no explanation as to why it was blocked in the first place. They've also stopped exchanging? What kind of clothing company as 'big' as ASOS does this? On top of this 20% off code as a goodwill gesture - when I can get this myself through a referral scheme? Pathetic beyond all means imaginable.

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“DO NOT SHOP AT ASOS”

★☆☆☆☆

written by Katymae on 16/11/2023

Was gifted a £75 voucher went to use it and it says code doesn’t exist. No one to call up been on live chat getting no where at all but you have to constantly keep the chat open meaning you can’t do nothing else. Then they come back and say they can’t help you and wait for a call. Asked over 5 times to make a complaint but they won’t take my complaint. Called the head office number got told nothing they can do. So I asked if use won’t help me and the live chat won’t help me and refuse to take a complaint then what do I do and the lady at head office kept repeating she can’t help no one can help except the live chat of people who can’t spell don’t make sense and can’t help. 1 star is to many starts. Now £75 out of pocket for my friend who brought it for me and there is nothing we can do now except contact the ombudsman.

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“Bad Business Practices”

★☆☆☆☆

written by KeeganHuffman on 18/10/2023

I have been a loyal customer of ASOS for at least a decade now. However, I recently bought several clothing items from ASOS (over $150) that did not fit well and needed to be returned. When I bought the items, the product page for each item clearly said "Free Returns." I bought them under this assumption and there was no indication on those websites that these were Final Sale items. The majority of retailers I have bought from online always indicate "Final Sale" on the item's page as well as during checkout to clarify that the item is non-returnable. Not so with ASOS. They bait-and-switch you and only indicate that items are Final Sale when you are checking out. If you are not careful, as was the case with me this time, this is the only time they mention that the products are Final Sale. I contacted ASOS Customer Service and they were unwilling to admit the discrepancy between their product pages and their checkout pages. They refused to allow me to return anything even though I was willing to pay for return shipping. They are basically lying to customers with products that are discounted and saying "Free Returns" until you checkout and can easily miss small text saying items are non-returnable. After this, I will not shop from ASOS again.

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“Disgusting customer service ”

★☆☆☆☆

written by Emilianou426 on 06/10/2023

Pointless customer service They are chat bots with made up names that can only go by script You ask a question they tell you to hold then repeat Can’t even email as it comes back with mailbox full

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“Don't order anything from this company ”

★☆☆☆☆

written by Baileys69 on 04/10/2023

Most of the items are bad quality and faulty. And if you're lucky enough to receive a refund, it will be less than you have paid. Useless customer service. Please, avoid.

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“no delivery no refund”

★☆☆☆☆

written by marvalousa on 12/09/2023

I never received the item ordered and I have not been refunded either. Make sure to boycott asos and stop using their products.

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“Very poor customer service”

★☆☆☆☆

written by on 06/09/2023

Very poor customer service. My daughter saved some money to order couple of items. She ordered size medium by mistake instead of small. When the items arrived, she realized straight away and asked for an exchange, without even opening the items. ASOS said she had to send them back for a refund and make a new order, but the items were 40 pounds more now. I told them we just needed an exchange, but they refused and insisted on making a new order for 40 pounds more, or wait until the items go on offer !! While of course the returned items will be sold to other customers for the new higher price. She did not have that extra amount, so she just had to send them back and not order what she wanted. She is very disappointed now. Chat reference is 47252495. Order reference 861446095.

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“Best medical insurance in Dubai”

★★★★★

written by btmbore on 14/08/2023

Alsagr Insurance is one of the leading medical insurance companies in Dubai that offers a wide range of health insurance plans and services to meet the needs of individuals, families and businesses. We have a team of experienced and knowledgeable insurance experts who are always available to help our clients choose the right plan for their specific needs.

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“ASOS have blocked my account without issuing my refund...”

★☆☆☆☆

written by Samanthas2804 on 14/08/2023

ASOS have blocked my account without issuing my refund and tell me there is nothing they can do because the account is blocked! What a way to trick money from people! Avoid at all costs. ASOS provide poor quality, faulty clothes and then block your account without letting you have your say. I have been a loyal customer for over 10 years and they were so quick to block me for no real reason!! Terrible customer service! Stay away!

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“Terrible Customer Service ”

★☆☆☆☆

written by AzulPrince267 on 28/06/2023

Don’t waste money on the delivery fees because I paid an extra 7£ for next day shipping just for it not to turn up at all. The customer service is utterly pathetic, you only have an online live chat which means you mostly get automated responses. I personally would not recommend buying online from here - save your money, effort and time

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“wrong item sent twice and no exchange ”

★☆☆☆☆

written by alanc1971 on 08/06/2023

i ordered from ASOS they sent me the wrong sized item and i was told i couldnt do an exchange i had to return the item then re-order it and it takes 10 days for order to be returned fully to my account, then i re-ordered the item again to recieve the wrong size again and now told when i have sealed it back up with a return label that i also need to send them a pic of the wrong size and if the bag isnt sealed properly after i have opened it again then i need to pay for said items if they are damaged on return. not great customer service for goods or returns.

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“Refused refund for faulty item!”

★☆☆☆☆

written by 417Sparks on 05/06/2023

Bought a bikini from ASOS - had to buy the top and bottoms separately as this was the only option. Quality very poor and the first time I wore it the bikini top broke - wire poking through the fabric into my chest. I had already worn it so unable to return. I contacted ASOS who agreed to refund the top but not the bottoms as "they are not a set"?! The bottoms are now unwearable as they don't match anything else I own, and the thing that frustrates me the most is the inability to speak to a rational person who understands that this stance is ridiculous. I will never be shopping with ASOS again. I've never encountered such frustrating and deliberately obstructive customer service.

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“Not received the refund”

★☆☆☆☆

written by Krishna_moha on 15/02/2023

I dropped off the items on 23Dec 2022 and Asos received them on 28Dec2022, after opening a dispute on PayPal and several emails back and forth, Asos finally accepted to refund the amount according to the last email on 20 Jan 2023, but they didn't! I have the tracking number and everything. I’ve been their customer for several years and this time is not even their first time. Each time I have to contact them for fixing their refund issues. I'm not going to buy from them anymore and won'recommendthem to anyone. And also will write this review in every possible space to let others know how disappointing Asos is! So unsatisfied! Invoice Number : 24BYPNW3FKN66H

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“Worst experience ever”

★☆☆☆☆

written by ruzon on 27/01/2023

Got refund of £0.60 for a £54 jacket.

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Our helpful community of likeminded people will be happy to answer any questions that you have.

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Asked by nishalimbu on 13th January 2016 Report this content
My package was delivered to the wrong address, and the owner of that address signed it. How can I get the package back?

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Answers (1)
Report this content ASOS.COM Written on: 26/01/2016
Sorry for the delay in replying to you. If you could get in touch with us either on the Twitter feed, on the ASOS Facebook page or through email on our help page with your order information, we'll be able to take a closer look and give you the right info. Thanks, ASOS Gabby
Asked by Vickymercedes on 11th August 2014 Report this content
I've ordered a petite jumpsuit. Can anyone tell me if the petite are true to size in length? I'm only 5ft. Thanks

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Answers (1)
Report this content ASOS.COM Written on: 22/09/2014
They sure are! As a fellow petite person (I'm only 5ft 2), they've always been spot on. That's why we love to cater for for everyone. We've even recently brought out a tall range. If you do have an issue with your jumpsuit just drop us a line or two and we'll be happy to help. ASOS 
Asked by spence23 on 4th June 2014 Report this content
I ordered 2 products on the 1st, and it's the 4th tomorrow and hasn't been shipped yet. I need these two items as there for a friend on friday. Will I receive them on time?

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Answers (1)
Report this content ASOS.COM Written on: 15/09/2014
Sorry it took us so long to get back to you. I really hope that by now your ASOS goodies have got to you. If your still having any problems please give me a shout on Twitter or our ASOS Facebook page. ASOS Elise
Asked by paulina2207 on 31st March 2014 Report this content
I bought a jacket from ASOS but I haven't received a confirmation email and it's as if the account I made when paying for my item wasn't even created? The money has been took of my bank account though, but I'm a bit worried I wont get the jacket?

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Answers (4)
Report this content DigitalFox Written on: 31/03/2014
Are you able to log into the Asos website by going to my account on the top right of the webpage. If you can do that you will be able to see all your orders made and estimated delivery time. Asos free delivery can take upto 5-6 working days to get to you. If you can not log in then you need to call them.
Report this content ClientfromOz Written on: 01/04/2014
Firstly check the site was the 'real' ASOS - then email them and let them know as much as you can. I've found them pretty good with responding.
Report this content libmum43 Written on: 04/04/2014
Message them via facebook. Apparently they are extremely busy at the moment and seem way behind in orders.
Report this content Deetan Written on: 14/04/2014
Hi The customer service team have always been prompt to reply to any emails i have sent and responses have included a replacement item and/or a discount for the inconvenience. I find the follow up very reliable with this website. Thanks and hope you have success in getting the jacket
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Asked by yang22 on 28th February 2014 Report this content
I have purchase three item on 27/1/14, ASOS status show that they shipped on 29/1/14 but up till now I have yet to receive the clothes. Has anyone else had this problem? 

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Answers (11)
Report this content reviewkitten Written on: 28/02/2014
Hi, do you know what delivery option you chose when you ordered? I've always contacted ASOS via Twitter if I have any problems or questions about delivery :)
Report this content Deetan Written on: 28/02/2014
Hi I live where postage is occassionally unreliable, I didn't receive an order (only one of about 15 I did get) and contacted ASOS I was refunded in full, no quibbles. I continue to use the site.
Report this content s_02 Written on: 28/02/2014
I had the same problem a few times. Email them they are quite good at resending the packages :)
Report this content SGman Written on: 28/02/2014
Hi I have experienced that before. The worst part of it was I ordered 4x and all got delayed, the best thing you can do is to chat with one of their customer service officer @ their facebook account. They will check and will try to make amends on the delayed shipment. Did you purchased your item via standard shipping? If so then do expect that a line from them that they cannot track your orders since its not register. However, they will set another date for your purchases to arrive. You just need to keep on reminding them and be patient. As for my case, all purchases arrived one month late. Hope this helps.
Report this content angry_candy Written on: 28/02/2014
i've been buying items from them for a few years now and not one of them has been lost (i don't live in uk and i always use standard delivery). one of the orders was late - but i contacted them and they asked me to wait for 10 more days and the order finally came within a given time frame. you should contact their customer service. if the item indeed is lost they may offer sending you a replacement package.
Report this content ScottyC Written on: 28/02/2014
I've never had any issues with ASOS. I'd suggest contacting them. I made an order from them yesterday and it's been dispatched today.
Report this content DigitalFox Written on: 28/02/2014
This is very rare. I find asos deliveries are very prompt even the free delivery options. I would contact Asos as this will be the only way to resolve the issue.
Report this content Quiche87 Written on: 28/02/2014
That is too long for asos, their delivery is really quick, so you should definitely contact customer services and they will deal with it quickly and efficiently. They have always responded to my emails with 24 hours.
Report this content Betwitched Written on: 01/03/2014
Yes I've had this problem. And also delays in refunding on returned items. Asos have appalling customer services because they have totally automated their services. Any communication you have with them will be answered by a robot.
Report this content Cat2Leeds Written on: 01/03/2014
I had the same problem about a year ago. Turned out to be the delivery company that was at fault. They could not find my address, so kept trying to deliver to the wrong address. I contacted ASOS on numerous occasions and they supposedly contacted the delivery company. This went on for weeks until the delivery company contacted me directly. I arranged a time and place to go and meet them and collected my parcel directly from them - on a street that they knew!!! ASOS did refund the price of my purchase as a gesture of goodwill but the situation was a joke and I will not order from them again.
Report this content elda90 Written on: 02/03/2014
I always shop @ asos.the maximum that I had to wait was 2 weeks .I would suggest you to wait a few days and anyway you can contact the customer service that is very quick on response and very efficient.I think you have nothing to worry about .hope it'S useful.
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