ASOS Reviews - www.asos.com

★★☆☆☆
2.2 / 5
1248
33% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Discover the latest in women's fashion and men's clothing online with ASOS. Are you a regular shopper? Submit your review and tell us what you think about the site.
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Latest Reviews

★☆☆☆☆

“Order didn't come at all!!”

Written on: 27/07/2015 by Hahnfh73 (1 review written)

Ordered last 18th of June, Estimated arrival was last 8th of July but there wasn't any parcel came, waited till 15th and emailed them "replied after 2 days" saying I need to wait till 22nd of July. What??? I waited till 24th of July and yet nothing, emailed them and till now no reply. I am just simply asking for a refund but seems like they won't give your money back and I don't think that my items will still arrive. Is ASOS still exist or they're gone in the web market?… Read Full Review

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Asos.com's Comment

Written on: 27/07/2015

Hey, so sorry to hear your orders still not arrived - not cool! We can defo get this sorted for you, you can email again via the site or via one of our social media sites soon as we receive this we'll get straight on the case for you! ASOS Emma.

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★★★★★

“All items recieved and overall very happy.”

Written on: 24/07/2015 by 187Evans (1 review written)

Ordered two shirts on the 20/07/15. Items were shipped on the 22/07/15 and recieved on the 24/07/15 and had the option to track my delivery for free the whole time to know of it's where abouts. Delivery was also completely free as I spent over £20. All items I ordered were in perfect condition and as described on their website...Would definitely recommend this site as not only do they have some great prices but are overall a great company! xD… Read Full Review

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Asos.com's Comment

Written on: 25/07/2015

Hey, Ah thanks for the lovely feedback and we're really glad to hear you've enjoyed your ASOS shopping experience. If you ever need anything, just give us a shout through one of our Customer Care platforms. Stay cool. ASOS Dale

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Asos.com's Comment

Written on: 25/07/2015

Hi, great to hear such positive comments about the products we sell and the service we offer glad you are pleased with the service you received. ASOS April

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Asos.com's Comment

Written on: 25/07/2015

Hey, really glad to hear that you've had such a great shopping experience with us! I hope that you're loving all of your new goodies, of course if you need to contact us at all you can do so by our Twitter or Facebook pages or you can send us an email via our Help Pages. ASOS Hollie

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★☆☆☆☆

“Never Reimbursed”

Written on: 14/07/2015 by lacourington (1 review written)

I ordered some dresses for my honeymoon and they did not fit. When I got back from my honeymoon I attempted to return them. I lost my return label and requested a new label. I was never sent a new label. I took it into my own hands and googled the return address which is UK. I spent $55 on shipping and I've yet to receive a return. $156 for two dresses was thrown away and now I don't even have the dresses to resale. Stay away from this company… Read Full Review

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Asos.com's Response to lacourington's Review

Written on: 15/07/2015

Hey there. This isn't what we like to hear and we'll be more than happy to get this resolved for you. If you you get in touch with us via our social pages such as Twitter or FB or fire us over an emai, we'll get this fixed for you. ASOS Andrea

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★☆☆☆☆

“Worst Customer Service Ever”

Written on: 08/07/2015 by SavionHackett1945 (1 review written)

This company only cares for money. Once they have obtain your money they care zero about customers and their service. They sent my package to the incorrect address and then expect the customer to go find the damn thing. They put their customers in risky situations and when you ask for assistance they give little importance. Packages no matter the price are not insured and if they lose it, oh well your loss. Spread the word ASOS only cares about our money!… Read Full Review

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Asos.com's Comment

Written on: 08/07/2015

Hey SavionHackett1945, Our customers are at the heart and soul of everything that we do here at ASOS and that love never stops even beyond ordering with us. If I can help you out here with anything please can you send me over an email via our help page under the 'ask a question' tab. ASOS Scott

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Banita24's Comment

Written on: 08/07/2015

Raksha Bandhan is a festival of emotions and emotions are best delivered as you send Send Rakhi Gifts to UK for your sister that fills her heart with love and affection for you. This year Send Rakhi to England to your brothers and inspire them to celebrate the delightful occasion of Rakhi ignoring the distance.

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Asos.com's Comment

Written on: 08/07/2015

Hey SavionHackett1945, Our customers are at the heart and soul of everything that we do here at ASOS and that love never stops even beyond ordering with us. If I can help you out here with anything please can you send me over an email via our help page under the 'ask a question' tab. ASOS Scott

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Asos.com's Comment

Written on: 08/07/2015

Hey SavionHackett1945, Our customers are at the heart and soul of everything that we do here at ASOS and that love never stops even beyond ordering with us. If I can help you out here with anything please can you send me over an email via our help page under the 'ask a question' tab. ASOS Scott

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★☆☆☆☆

“ASOS Basically called me a thief!”

Written on: 07/07/2015 by AnnaKT (1 review written)

I ve bullet pointed this review as to make it quick to read, I am absolutely disgusted with ASOS, I have shopped with them for many years and sent a lot of money with them too, No More! 1. Ordered two watched from the website. 2. Package arrives, however the two watch boxes are empty. 3. Contact customer services explain that watches are missing, all seems fine they will investigate and get back to me as quickly as possible. 4. The next day I receive a letter that states in précis, A) They… Read Full Review

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Asos.com's Response to AnnaKT's Review

Written on: 07/07/2015

Really sorry to hear about the trouble caused. As it's being dealt with by a different department we'll need you to reply to the email you've received. They'll be more then happy to advise you further. ASOS Marissa

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★☆☆☆☆

“The worst customer service on the Internet. Avoid! ”

Written on: 04/07/2015 by HWone (1 review written)

Terrible customer service and treated like some sort of criminal. Steer clear of Asos. They offer a great selection of items but their customer service is shocking and offensive. I opened an account just over a week ago. Placed a couple of orders which went well - no problems. Upon placing my third order they emailed me saying my order had been cancelled and asked for identification such as bank statements etc (I thought with the view to reinstate my order). Like an idiot I immediately… Read Full Review

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Asos.com's Response to HWone's Review

Written on: 05/07/2015

Hello, so that we can take a look into this for you, please can I kindly ask you to contact us via our Help & Contact page on our website. ASOS Holly

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Asos.com's Response to HWone's Review

Written on: 05/07/2015

Hi, I'm truly sorry to see that you've had such a disappointing experience with us. We take every complaint seriously and want to help all of our ASOS'ers. We of course want to get to the bottom of this, but we sadly can't discuss any of your personal account details over here, as it's a public domain and not a secure server. However, if you could perhaps provide the name of the adviser that emailed you this then we can hopefully speak to them to find out why this has happened. ASOS Sadie.

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Hwone's reply to Asos.com's Comment

Written on: 06/07/2015

I can't believe that I was told directly from customer services that my future emails would be ignored but yet I write a review on a website just to share my experience with other customers (not thinking Asos themselves would contact me) and now you want to "help" me. Very very bad and it seems you have only replied to my review to save face as this is a public website!

The Asos advisor was called Naeem.

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Hwone's reply to Hwone's Comment

Written on: 10/07/2015

Seems as if I am being ignored again. I rest my case. Worst customer service on the Internet.

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Hwone's reply to Asos.com's Comment

Written on: 10/07/2015

Seems as if I am being ignored again. I rest my case. Worst customer service on the Internet.

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★☆☆☆☆

“They used to be brill”

Written on: 30/06/2015 by Ralstonqp191 (1 review written)

I have been Asos customer for years. I am also a Premier member. The delivery experience is horrendous. I am supposed to get a next day delivery. Their delivery company makes no attempts to fulfil this and instead puts an attempted delivery note on the online tracking. When I contacted Asos customer service they said no delivery attempt had been made and they are not sure why. This happened following 3 days again and again. Me and my partner made 3 following orders and same thing happened… Read Full Review

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Asos.com's Comment

Written on: 30/06/2015

Hey Ralstonqp191, I'm truly sorry for this and it's rare for so many to happen to the same address. Delays do happen, but they're not persistent. If you can message us again I promise that we'll be able to work with your courier find out why this is happening and to ensure it stops. ASOS Scott

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Asos.com's Comment

Written on: 30/06/2015

Hey Ralstonqp191, I'm truly sorry for this and it's rare for so many to happen to the same address. Delays do happen, but they're not persistent. If you can message us again I promise that we'll be able to work with your courier find out why this is happening and to ensure it stops. ASOS Scott

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★☆☆☆☆

“Never anything in stock! ”

Written on: 19/06/2015 by JohnathanMiller324 (1 review written)

Never anything in stock!… Read Full Review

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Asos.com's Comment

Written on: 19/06/2015

Hey, we don't tend to restock once we sell out, but we'll have lots of other great similar items on site now and coming soon. Just keep tabs on the site over the coming season. If there's anything in particular you were looking for drop us a Facebook PM, Twitter DM or vis the help section on site and we'll love to help you. ASOS Deji

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Asos.com's Comment

Written on: 19/06/2015

Hey, we don't tend to restock once we sell out, but we'll have lots of other great similar items on site now and coming soon. Just keep tabs on the site over the coming season. If there's anything in particular you were looking for drop us a Facebook PM, Twitter DM or via the help section on site and we'll love to help you. ASOS Deji

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★☆☆☆☆

“Wanted to exchange a few vests for another product...”

Written on: 12/06/2015 by josh123456767 (1 review written)

Wanted to exchange a few vests for another product because I didn't like the design, returned them not knowing if I bought something with a voucher for spending over a certain amount that they wouldn't refund me or allow a swap. After arguing with the customer services online they threw a few secret T&Cs at me. Don't shop unless your certain on your products. SLY COMPANY!… Read Full Review

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Asos.com's Response to josh123456767's Review

Written on: 15/06/2015

Hey, I'm really sorry to hear you've not had a great shopping experience with us! 'Fraid we're not able to exchange items for different products due to product codes etc. It's always worth double checking the terms and conditions of any promo codes you use, and check the help pages for any info on returns that you might not be aware of. I hope you've ordered the other products so you're not missing out - if you have any Q's please drop us a PM on Facebook or a DM on Twitter. ASOS Heather

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★★★★★

“Cool store with helpful staff! will shop with again.”

Written on: 08/06/2015 by JohnAppleeyes (4 reviews written)

Cool store with helpful staff! will shop with again… Read Full Review

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Asos.com's Response to JohnAppleeyes's Review

Written on: 08/06/2015

Hey John, we're so glad to hear you'll be back to shop with us again! If you ever have any questions you can always email us through our help pages or get in touch with us through Twitter on @ASOS_Heretohelp or on the ASOS Facebook page. ASOS Gabby

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★☆☆☆☆

“Don't even bother”

Written on: 11/05/2015 by hjk123 (1 review written)

I tried placing an order for 3 items on asos, the first order was unsuccessful so when i contacted my bank to sort out that issue I tried again. I received an email saying thank you for you order. Half hour later I received an email from asos telling me they cancelled my order. When i went to place the order again 2 of the items i had were sold out in my size. On my second order they cancelled it again! and again 1 of my items had sold out. Super frustrating and disappointing. I emailed… Read Full Review

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Asos.com's Response to hjk123's Review

Written on: 12/05/2015

Hey, really sorry about your recent order issues. At ASOS, we take pride in ensuring our customer’s satisfaction. We are committed to providing you with the highest level of service simply because our customers deserve the very best. We'd love to help you place an order. Please contact us via Facebook, Twitter and via our 'help' section on site. Once you get in touch, we'll take a look for you and get that sorted. Hope this helps. ASOS Deji

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Asos.com's Response to hjk123's Review

Written on: 12/05/2015

Hey, really sorry about your recent order issues. At ASOS, we take pride in ensuring our customer’s satisfaction. We are committed to providing you with the highest level of service simply because our customers deserve the very best. We'd love to help you place an order. Please contact us via Facebook, Twitter and via our 'help' section on site. Once you get in touch, we'll take a look for you and get that sorted. Hope this helps. ASOS Deji

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Hjk123's reply to Asos.com's Comment

Written on: 12/05/2015

Email you so I can get a frustrating automated generic response not answering my questions. Worst customer service ever. Asos does not take "pride" in customer satisfaction since I'm not satisfied and I made it very clear in my emails.

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Asos.com's reply to Hjk123's Comment

Written on: 12/05/2015

Really sorry you feel this way - obviously that's not what we like to hear. If you'd rather now contact us via email again, why not give Facebook or Twitter a go? I'd love to try & turn this all around for you & that way I can get a look at your situation a bit more in depth; and to prove we do strive to make sure you, and other customer's alike are nothing but happy with the service we offer. Again I'm sorry this wasn't what you experienced previous but if you do decide to pop over your query in one of the ways mentioned above, I know we can win you round. ASOS Claire

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Hjk123's reply to Asos.com's Comment

Written on: 12/05/2015

My experiences so far and the fact that only 33% of people would recommend you shows how much you try to "turn it around" for you customers. The customer service I experienced was absolutely awful. Every response was just more and more frustrating. I have had my account deleted and won't be shopping with asos ever again.

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Asos.com's reply to Hjk123's Comment

Written on: 12/05/2015

Sorry again for your frustration, its simply not we like to hear. We do indeed always do our utmost to ensure every experience with ASOS is as easy, fun and hassle free as possible. Please do reply to said email if you need anything else or give us a shout on Facebook or Twitter- I assure you that I as will all my fellow ASOS-ers, do our best to help you and give you the answers you need. Its in our ASOS DNA to do so, sometimes an issue may be out of our control and will be something we need to raise with another team, but we'll do just that and always keep you in the loop. Here's hoping you do give us another chance to provide you with the great service we strive to offer. ASOS Natasha

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Asos.com's reply to Hjk123's Comment

Written on: 12/05/2015

For security reasons we're unable to discuss your order with you on here, but of course if you do change your mind please send us over another email or a Facebook/Twitter message and we'll be more than happy to look into this further for you and see what we can do to resolve the situation. ASOS Hollie

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★★☆☆☆

“returns with discount”

Written on: 10/05/2015

I would strongly recommend staying clear of any offers they have with discount codes. I applied one of there discount codes to an order of 5 items unfortunately part of the order was a set of Ray Bans which turned out far too big. I returned the Ray Bans thinking I would get a refund then reorder another set of sunglasses when I did this the £30 I got discounted from my total order was taken from my return leaving me way short to buy a new set of Ray Bans. Loyal customer totally disappointed… Read Full Review

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Asos.com's Comment

Written on: 10/05/2015

Hey I'm really sorry to hear that your refund was affected by your returned item, but we do state in our T&C's that if the minimum spend is brought under the threshold then the discount will no longer be applied. ASOS David

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Asos.com's Comment

Written on: 10/05/2015

Hi There, I'm really sorry you feel this way. Each of our discount codes have terms and conditions and it sounds like you've used one of our minimum spend codes which have conditions applied. If you can send me an email or contact us through any of our Social channels with the code you used, I'd be happy to give you the information you need. ASOS Alison

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★★☆☆☆

“return gone wrong”

Written on: 29/04/2015 by muBates178 (1 review written)

i had a replacement order sent to my old address instead of the address I used when getting my first delivery. The delivery was sent to Newcastle and I live in London. It's been two months and I still can't get hold of a landlord to get it. Asos told me that they can't do anything about it. What I mad with is their logic of thinking and that nothing has been resolved I've lost money due to this… Read Full Review

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Asos.com's Comment

Written on: 29/04/2015

Hey muBates178, I'm sorry to hear this has happened. We really don't want you missing out were and would love to help you out. We do mention on site that all replacements will be sent to your selected default delivery address. This really helps us and you out as you then get to change your default address, thus changing the address your exchange will be sent to. If this option wasn't in place and you had no way of being at the original address then you wouldn't be able to change your address and miss your parcel. If you can send me over an email I promise we'll be able to help you out here. ASOS Scott

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★★★★☆

“Return”

Written on: 25/04/2015 by Mead32 (1 review written)

I ordered a large sweatshirt off ASOS about a week ago. I admit at first I was very disappointed to have found they sent me a medium. Sending from Australia back to the UK wasn't cheap.. But after contacting their customer service centre, I then realised how easy they are to deal with the resolve conflict with. They exchanged my medium sweatshirt for a large and refunded my money that I spent on shipping back to the UK Thankyou ASOS!… Read Full Review

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Asos.com's Comment

Written on: 25/04/2015

Wow, thanks for your awesome feedback. We really value constructive feedback, as our customers are at the heart of everything we do. ASOS Rodney

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★☆☆☆☆

“Worst customer service”

Written on: 20/04/2015 by Smmmmm (1 review written)

This place has fake deals and terrible customer service. they ask for too much personal information to rocess an order and then can randomly cancel orders. There is no customer service. What a waste of time and effort. Ill never bother with this site again… Read Full Review

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Asos.com's Response to Smmmmm's Review

Written on: 20/04/2015

Ouch! So sorry to hear you're unhappy with the service you've received, this is defo not what we like to hear. If you can get in touch via the site or one of our social media pages with all the details of any problem you've occurred and we'll do our very best to turn your frown upside down! ASOS Emma.

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Smmmmm's reply to Asos.com's Comment

Written on: 21/04/2015

The cute schtick youre using doesnt change anything. Your site and service both suck.

I spent a long time selecting items for an order which was canceled. Why was it canceled?! You wont say, exactly. But on top of insisting on knowing my date of birth ( none of your business and a security risk for me already) you demand that I provide ( via email... Not secure!) color copies of my IDs and other private documents to shop with you. Then, maybe if Im lucky I can order with you. Oh, nevermind that most of the things I ordered are now out of stock and Id have to go through creating an entirely new order.
You have no regard for your customers privacy, security or time. You have ZERO phone support. Im quite sure you cannot do anything to make up for the inconvenience.

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Asos.com's reply to Smmmmm's Comment

Written on: 23/04/2015

I'm really sorry to hear that you feel this way - our customers security is really important to us which is why you have been asked for this information. As your order is now being picked up by a different team, they'll be happy to answer any questions you have regarding this issue and will get this sorted for you as soon as they can. Again, I'm really sorry that you feel this way and that you're unhappy with the way this has been dealt. ASOS Lauren

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Smmmmm's reply to Asos.com's Comment

Written on: 24/04/2015

You are completely full of it and just trying to do damage control. You dont care about our security. Its like subway claiming their food is fresh. Theres no reason to ask for a customers birthday other than tracking them and selling their private info. Insisting your customers put important private data out in an unsecured fashion is immediately outting them at risk! Only an idiot would email you the things you insist on.
There is no other "team" picking up my order and answering questions there is BECAUSE THERE IS NO CUSTOMER SUPPORT
Asos sucks. Again, not regard for their customers privacy security or time.

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Smmmmm's reply to Asos.com's Comment

Written on: 24/04/2015

You are completely full of it and just trying to do damage control. You dont care about our security. Its like subway claiming their food is fresh. Theres no reason to ask for a customers birthday other than tracking them and selling their private info. Insisting your customers put important private data out in an unsecured fashion is immediately outting them at risk! Only an idiot would email you the things you insist on.
There is no other "team" picking up my order and answering questions there is BECAUSE THERE IS NO CUSTOMER SUPPORT
Asos sucks. Again, not regard for their customers privacy security or time.

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Smmmmm's reply to Asos.com's Comment

Written on: 24/04/2015

You are completely full of it and just trying to do damage control. You dont care about our security. Its like subway claiming their food is fresh. Theres no reason to ask for a customers birthday other than tracking them and selling their private info. Insisting your customers put important private data out in an unsecured fashion is immediately outting them at risk! Only an idiot would email you the things you insist on.
There is no other "team" picking up my order and answering questions there is BECAUSE THERE IS NO CUSTOMER SUPPORT
Asos sucks. Again, not regard for their customers privacy security or time.

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Asos.com's Response to Smmmmm's Review

Written on: 20/04/2015

Ouch! So sorry to hear you're unhappy with the service you've received, this is defo not what we like to hear. If you can get in touch via the site or one of our social media pages with all the details of any problem you've occurred and we'll do our very best to turn your frown upside down! ASOS Emma.

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★★★★★

“Excellent Customer Service”

Written on: 18/04/2015 by spears13 (2 reviews written)

I have been a regular customer of ASOS for the past few years and have received nothing but excellent service from them. I am writing this review as recently one of my orders was not delivered to the correct address and never made it to me. I contacted their customer service department and received nothing but friendly and helpful responses, with them resolving my issue quickly and efficiently. As mentioned, I have been using ASOS for a number of years as I find it very convenient whilst… Read Full Review

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Asos.com's Response to spears13's Review

Written on: 19/04/2015

Hello! Thank you so much for taking the time to write this great review and express such fab feedback. Its great to hear that the hard work we put in to keep you and each and every much valued customer as happy as we can, really is reflected! Again, thanks so much and I hope (am sure) we'll continue to impress. All the best now, a chuffed ASOS Natasha.

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★★★☆☆

“Wrong Size”

Written on: 18/04/2015 by Jaylenn74 (1 review written)

I was nervous ordering from Asos due to reviews but since the good outweighed the bad I figured I would do it anyway. The swim tops I wanted were on sale and disappearing fast and I took a chance. The shipping was great and the package arrived a couple days early. Both tops were great quality and materials and I was very excited... until I realized they were both one size too small. Checked my confirmation email and nope, I ordered the right size. So, someone simply did not send me the… Read Full Review

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Asos.com's Comment

Written on: 18/04/2015

I'm really sorry to hear that your first experience shopping with us hasn't been the best. The vast majority of our orders are successfully delivered correctly but there are occasional mistakes - we are human after all. Whenever something like this happens we are more than happy to sort it out for you. If you can get in touch via our website or by social media (Facebook or Twitter) then we can see about getting these refunded for you. ASOS Ian

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★☆☆☆☆

“late and unexpected charge”

Written on: 16/04/2015 by HarperStuart117 (1 review written)

Apart from the package being a week late, i was dumbfounded when the post office employee, upon delivery, asked me to pay a 40$ customs charge. I have ordered packages from abroad many times, although this is the first that charged me UPON DELIVERY. I'm also surprised that there was never any mentioning of a possible fee when i was ordering the products. Now the most terrible thing is that none of the 3 pairs of shoes that i have ordered fit me! Now i have to pay for the package to be sent… Read Full Review

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Asos.com's Comment

Written on: 16/04/2015

Hey, Customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges, and can't tell you what the cost would be, as customs policies and import duties vary widely from country to country. It's a good idea to contact your local customs office for current charges before you order, so you're not surprised by charges you weren't expecting. Custom charge information is on our Help&Contact page under shopping, I hope this helps. ASOS Zoe

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Asos.com's Comment

Written on: 16/04/2015

Hey, Customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges, and can't tell you what the cost would be, as customs policies and import duties vary widely from country to country. It's a good idea to contact your local customs office for current charges before you order, so you're not surprised by charges you weren't expecting. Custom charge information is on our Help&Contact page under shopping, I hope this helps. ASOS Zoe

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Asos.com's Comment

Written on: 16/04/2015

Hey, Customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges, and can't tell you what the cost would be, as customs policies and import duties vary widely from country to country. It's a good idea to contact your local customs office for current charges before you order, so you're not surprised by charges you weren't expecting. Custom charge information is on our Help&Contact page under shopping, I hope this helps. ASOS Zoe

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★☆☆☆☆

“lost 3 orders waiting another 5 orders feeling nervous!!!”

Written on: 13/04/2015 by selengeee (1 review written)

First orders were great and fast until 3 orders totally gone never received. Sent an email to customer service and facebook they said wait and wait. But never showed up. I already made another 5 orders before this happened. Still feeling nervous that my orders will never arrive. Got no refund nothing happened, spent over 500£ for all orders… Read Full Review

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Asos.com's Response to selengeee's Review

Written on: 13/04/2015

Hey, sorry to hear this but please don't worry, we would never leave you empty handed! If its passed the date you were asked to wait for give customer care a shout and they can get straight on the case for you! ASOS Emma.

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★☆☆☆☆

“Sizing way off”

Written on: 13/04/2015 by JenniferMcDowell (1 review written)

I have ordered from asos before and never had a problem with their sizing until I ordered a suit. I ordered the exact same size as I had with other items and it was not even close to my size. It had to be at least 4 sizes too small, it was actually a joke. Then when I looked into the package I then realized that now I have to pay to send it back and am responsible for it enroute so if it does not arrive back to them I am still responsible, as well it is at their discretion if they will… Read Full Review

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Asos.com's Comment

Written on: 13/04/2015

Really sorry to hear that you received a suit which was too small, even though it was the same size as items previously ordered. It could be anything from the cut of the suit to manufacture- either way it will be something we're happy to address further with you so to determine for sure what the issue with the size is. All we ask when making a return is that you keep hold of your postage receipt so in the unlikely event a return might get lost in the postal service and not reach us- you'll have proof you sent it and we can still then assist further. Returns from Canada can take 21 working days and we'll email you to let you know once your refund is processed. I'd like to take this all up further with you and ideally restore your faith in our Customer Care and products so if you would, please kindly pop us an email directly so that we can help further with this matter. Visit our site and Help pages to complete the 'Ask a Question form' and we'll get back to you further about the matter. Thanks, ASOS Natasha.

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