Written on: 13/03/2013
After ordering a product online on the 13-01-13 I still have not recieved it, however they have gone into administration which I understand. However, I've been waiting nearly 2 weeks now and I've contacted those who have taken over HMV and still had no reply in over a week after various emails. I am now wanting a full refund when I get the item to send it back and to get information on how to take it back. Still taking more time than any other delivery would. (read more)
Written on: 11/03/2013
A present hmv currently find themselves in more bother, now in administration. As a regular customer of hmv and normally pleased I am very peeved off at how a company you think you can trust and put your hard earned money into can get in a position like this. I purchased a £50 gift card and received a £30 gift card at xmas which is not not accepted yet hmv still continue to trade .. I have no idea how this is possible. Not to forget, the poor workers who now face unemployment!!... (read more)
Written on: 10/01/2013
Do not read the other reviews on this website, most people only write reviews if they have one bad experience. HMV is a great shop, there are many reasons why you should support it instead of Amazon: 1. It does not avoid paying tax 2. It employs a lot more people than Amazon do, if they were to close, the high street would just be a place full of coffee shops. 3. HMV donate money every year to Teenage Cancer charities, Amazon do not mention anywhere that they donate money to charity. 4. It... (read more)
Written on: 29/12/2012 by Sastonheynes
No refunds nor exchange on opened present from my husband. Despite the returns policy on all the walls that the product must be in original packaging, with the receipt and return within 21 days, this means nothing, I have checked their website returns policy which states that DVDs must be unopened, this is a docking station. Beware before your part with your hard earned cash, think twice and then think again before shopping at hmv (read more)
Written on: 22/12/2012 by Crispyman (3 reviews written)
I ordered an item weeks ago for a Christmas gift, there were plenty showing in stock at the time and the order was allowed to go through. 4 days before Christmas I get an email saying the item is out of stock. I am now left unable to order from anyone else in time. The audacity to then suggest I go into one of their stores and buy a completely different gift from them really bugged me. I will be taking my money elsewhere. (read more)
Written on: 21/12/2012 by cheryl113
Whilst shopping in HMV in Stockport I arrived at the check out and realised that the Gift Card, which incidentally can't be used on line despite the fact that this is the way so many people shop, was not in my bag. I had already the day before gone to the HMV shop in the Trafford Centre but they didn"t have the particular CD's. I asked that the CD's were put to one side and the service from the assistant at the till was indifferent, verging on rude. Later in the day my daughter returned with... (read more)
Written on: 29/05/2012 by dbibby88
Went for a shopping spree to Leeds today because I hadn't been there before and wanted to go shopping somewhere new. I went in to the HMV store there and bought a PS3 game. Took it to the counter and got served by a young girl who was too busy giggling at her co worker. She took the payment off me and put the item in a bag. I spent the rest of the day shopping, not thinking to check what I'd bought. When I arrived home (which is in Wigan by the way). I checked the game so that I could... (read more)
Written on: 10/01/2012 by scottrussell
I read constantly about HMV and their diminsing turnover and profits however, the past 2 times I have visited an HMV store I have been in a large queue waiting to pay and on both occasions, along with other people in the queue just left the items and walked out of the shop. The reason, whilst behind the tills are a number of staff only 1 or 2 are actually taking money the other student type staff seem to be busying them selves tidying or labelling or anything other than serving. I am no Bill... (read more)
Written on: 01/12/2011 by Tottydude (1 review written)
Last Xmas I ordered a PS game for my son, best price on the Internet at £50, never arrived for Xmas, instead it came in Febuary as they were out of stock " so why advertise and take people's money??". 3 was ago early Nov I ordered Monster Beats headphones, again best price on net at £79, just chased my late order and guess what, still pending stock! Do not trust them saying you will receive your goods for Xmas! I have just cancelled my order and bought direct with Monster Beats for ... (read more)
Written on: 11/11/2011 by paulap (1 review written)
Spent over 150 pounds in Bolton store where as i normally order online and have no problems.Anyway got home and left the presents at my boyfriend emtpy flat so kids dont see them.Next day when wrapping kids christmas presents, the calenders i paid for where not in bag.So went in store with receipt and saw same girl from day before. She went & got manager who said her staff member was 98% sure she had bagged them so basically i was lieing!!And she didnt know what to do. Look i am a 40year old... (read more)
Written on: 14/10/2011
ordered DS game that site said was in stock... 3 weeks later no news and no item rang customer services that could hardly be bothered - told me stick still in warehouse and would take additional 2 weeks to come...promised to call warehouse and call me back, of course she didn't! rang in a further 2 weeks and was meant by another customer services lady equally uncaring and still quoting plus 2 weeks wait time I would recommend people to spend their money with a company that cares about... (read more)
Written on: 23/09/2011
I was asked for ID for a 12-rated Lost season 1 box set, and I'm 20 years old. I'm 5 feet tall, but I don't have the face, clothes or hairstyle/make-up etc of an 11 year old child! Then when I left the shop, I noticed there was a huge sticker wrapped around the sleeve I'd need to peel off to get to the DVDs. Despite the fact I did it slowly and with care, half of the front of the cardboard DVD sleeve was ripped off. Why? Because the idiots put a sticker directly onto, basically, a piece of... (read more)
Written on: 15/04/2011
My wife and I bought the same DVD collection for each other for Xmas.
I got mine from TESCO and my wife got hers from HMV.
We made the decision to return the DVD collection to the Grimsby store as we do not use HMV that much.
My wife had to go into town after Xmas so popped back to the HMV store. She returned with a card, credited with £28.
She had paid cash for the DVD collection but was told that the only way she could return the goods was to have the amount on "THAT CARD."
If we... (read more)
Written on: 08/04/2011 by walsallstu (4 reviews written)
purchased a dvd boxset last week from hmv opposite my work place the staff were really helpfull and chatty and made me laugh its nice to shop in a fun and happy atmosphere. (read more)
Written on: 23/01/2011 by davidctid (1 review written)
I will not be using HMV again!!!
I saw a 4 film blu-ray box-set on a good offer at the Trafford Centre store but had previously bought 2 of the films included in the box-set about a week earlier. I was unsure whether or not the 2 films I had bought earlier were still in the original packaging so I decided to buy the 4 film box-set in cash with the intention of returning the 2 films if they were still unopened.
The original films had been opened so my wife returned the unopened 4 disc... (read more)
Written on: 22/01/2011
It looks like most ppl had it worse than me. When I read that HMV doesn't refund for unopened CDs, I was astonished. Mine's the case with open CD.
I actually bought 2 CDs for my sister. I asked to listen to these at the store, so the employee opened the packaging and let me listen to it. Believing that I had the right CDs that my sis asked for, I bought them. But when I bought them, the employee didn't repackage the CDs for me.
I come home and it turns out one of the 2 CDs was not what... (read more)
Written on: 13/01/2011 by zigran (7 reviews written)
Highest quality of service in Ipswich store, shop there all the time, and every time staff memebers are very polite and atentive and the management does everything to go extra mile for you! (read more)
Written on: 26/12/2010
Terrible shop, not enough staff. I go to college in the area so go in there occasionally with friends, every time I have been in during November/December the queue has been to the back of the shop and through the aisles of DVD's and CD's that there are also customers trying to look for. The staff aren't willing to put themselves out to help you find something and just say to ask the checkout (which you have to queue up to do). The price is very extreme, the annoying thing is when I got home... (read more)
Written on: 17/12/2010 by Leanne44 (41 reviews written)
Everytime I walk into HMV I immediately feel annoyed, it is always cramped, people put everything everywhere on the wrong shelves, none of the workers seem to know very much about their products and half the time when they say they sell something they actually don't. The goods are of a nice quality and the price is usually alright for CD's but games are mostly at rip off prices. The online store sells things often at a much higher or ridiculously lower price as in store which is very... (read more)
Written on: 21/10/2010
At HMV prices are not clear.At one store you'll find offers at £15 then you go to another(HMV) the price of the same item is £25. I asked to a member of staff and he assure the price was correct. After I called HMV Customer Service and a lady said the price may vary because the provider has charged more money than others, so the price is different.As a customer I feel this just mislead customer decision where the money is the matter. Five pounds or three thousand is money so this must be... (read more)
Written on: 30/11/2009
Beware - expensive store with no price match or refund policy!
I always shopped at HMV because I thought their selection was good and always got value for money from a store I trusted. However yesterday I bought a £40 game, and found it in 2 shops for £5 less not 100 yards away in the same street. Returned to HMV to find that they won't match the price or refund - yes I know it's on the signs that they don't refund, but I would have thought common sense have won in this case.
My advice -... (read more)
Written on: 19/08/2009 by kirsty88 (88 reviews written)
Normally I buy movie and TV shows on Itunes but if I am buying presents then I always go to this HMV. They always have great selection of not too old movies on special offer. The best are their for £20 offers. You can normally get four for £20 which is better than Virgin or Asda. They also have a huge game section but ironically not so many CDs. The sales staff a fine, if there's a complaint it's that I went in on a really hot day and it was quite uncomfortable heat wise but it's a small... (read more)
Written on: 05/12/2008 by Kaboom (1 review written)
If your a film buff like me, at HMV.co.uk you can in a matter of 1 min hunt down any film you want all the old greats are here remasterd I got Blade Runner remastered for £3! And many others at that price. (read more)
Written on: 11/11/2008 by ap8572 (1 review written)
I bought a pair of Sony MDR-J10 Headphones from the HMV Oxford Circus store for £9.99. When I came home and tried on these headphones I realised they are too big for me, therefore are unusable for me. I went to my local HMV store which is HMV Greenwich store. I spoke to a sales assistant first telling her I want to return these headphones as they are too big. She called over two people one of them called supervisor who said that they can accept a return on a gift card or exchange as... (read more)
Written on: 15/08/2007 by johnpaullucky7 (22 reviews written)
HMV is a great shop in the high street where you can find loads of movies, CD's and games of a wide selection. The only problem about HMV is the prices as they are overpriced like one DVD with one disc they charge 19.99 for Jackie Chan and Jet Li movies which is way too much.
Quality of the Service - they tend to give you a pretty good service depends which store though.
Layout of shop - the one at Stockton-on-Tees where I live is pretty small with only one floor. I like Middlesbrough's as... (read more)
Written on: 04/01/2005 by 01dvince
HMV - Great store, great selection everything about HMV is cool and laid back, it's my top dog for music and DVD. (read more)
Written on: 16/09/2004 by vherbertsmith (25 reviews written)
The good thing about HMV is that you are more or less guaranteed to get the item you want as theire selection is so diverse. On the downside it is so overpriced and even its sale items aren't cheap. I go here for unusual, rare items and to Woolworths for chart stuff. (read more)
Written on: 26/04/2004 by playjam (3 reviews written)
Having purchased a lot of items from HMV, I have to admit only on the odd few occasions have I had any problems with this company, while they have a wide choice of stock - they ain't the cheapest. This has to be CD-WOW at the moment. (read more)