HMV Reviews

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★★★☆☆
2.5 / 5
39% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

HMV is one of the larger shops selling you everything music has to offer. Cd's, DVD's, posters and T-shirts of your favourite artist or band. Do you like buying music products from HMV? Write a review and tell other customers all about it!
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Latest Reviews

★★★★★

“Fantastic service.”

Written on: 03/12/2014

I've been a HMV customer for a long time now, the staff at my local store always provide excellent customer service and can't do enough to help, The stores products are prices fairly imo, and if they don't have the item you are looking for in stock they can sometimes order the item into the store. I've did this on one occasion and it was ready to be picked up in less than a week. The only thing I don't like is the layout of the new store but this is because I'm used to their old store still… Read Full Review

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★★★★★

“great store”

Written on: 21/11/2014 by Theodorew244 (1 review written)

Best place to shop for dvds cds n gifts especially for xmas… Read Full Review

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★★★★★

“excellent”

Written on: 11/08/2014 by MusicManAlan (1 review written)

I purchased 2 million dollar piano's by Elton John. The staff very extremely helpful and went out their way to find the products I was looking for, and the prices very very good value for money. The shop is always nice and clean and tidy. Overall, its one of my favourite shops to visit in swindon… Read Full Review

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★☆☆☆☆

“Extremely disappointing service, staff incredibly rude”

Written on: 17/02/2014 by pippal (1 review written)

My friend and I had gone to the Glasgow HMV tonight to meet Nina Nesbitt as she was doing an album signing. We had been queuing for a while when we realized everyone else had albums to be signed so I went downstairs (we were a few floors up) to buy one. The man who served me was really friendly and one of the only nice employees- no name but he was bald with a beard. I then went to go back upstairs to give my friend her album but one of the female staff members- I didn't get her name but she… Read Full Review

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★★★★☆

“I love hmv”

Written on: 20/12/2013 by biggordiemick (2 reviews written)

Me and my wife tend to go to our nearest hmv which is in the metrocentre every week, normally on a Saturday as that's when we're both off work together. My wife is blind and has such a good memory when it come to music and the chats, especially the 80s, I like to test her knowledge when we go in to top up our dvd collection. Most of the staff in hmv are great with us, they even know us by name Mick & Lilly. I'm so grateful for the service I've received over the number of years we've been going… Read Full Review

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★☆☆☆☆

“Not Recieved Product”

Written on: 13/03/2013

After ordering a product online on the 13-01-13 I still have not recieved it, however they have gone into administration which I understand. However, I've been waiting nearly 2 weeks now and I've contacted those who have taken over HMV and still had no reply in over a week after various emails. I am now wanting a full refund when I get the item to send it back and to get information on how to take it back. Still taking more time than any other delivery would… Read Full Review

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Patriciacollin's Comment

Written on: 22/04/2013

I hate HMV... simply because my order is in different color than I expected.

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★★☆☆☆

“The day the music died”

Written on: 11/03/2013

A present hmv currently find themselves in more bother, now in administration. As a regular customer of hmv and normally pleased I am very peeved off at how a company you think you can trust and put your hard earned money into can get in a position like this. I purchased a £50 gift card and received a £30 gift card at xmas which is not not accepted yet hmv still continue to trade .. I have no idea how this is possible. Not to forget, the poor workers who now face unemployment!! Realistically… Read Full Review

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★★★★★

“What is wrong with people?”

Written on: 10/01/2013

Do not read the other reviews on this website, most people only write reviews if they have one bad experience. HMV is a great shop, there are many reasons why you should support it instead of Amazon: 1. It does not avoid paying tax 2. It employs a lot more people than Amazon do, if they were to close, the high street would just be a place full of coffee shops. 3. HMV donate money every year to Teenage Cancer charities, Amazon do not mention anywhere that they donate money to charity. 4. It is… Read Full Review

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Garey's Comment

Written on: 10/05/2013

well said Very true i love HMV

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★☆☆☆☆

“Poor customer service and trading ethics”

Written on: 29/12/2012 by Sastonheynes (1 review written)

No refunds nor exchange on opened present from my husband. Despite the returns policy on all the walls that the product must be in original packaging, with the receipt and return within 21 days, this means nothing, I have checked their website returns policy which states that DVDs must be unopened, this is a docking station. Beware before your part with your hard earned cash, think twice and then think again before shopping at hmv… Read Full Review

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★☆☆☆☆

“Really bad”

Written on: 22/12/2012 by Crispyman (3 reviews written)

I ordered an item weeks ago for a Christmas gift, there were plenty showing in stock at the time and the order was allowed to go through. 4 days before Christmas I get an email saying the item is out of stock. I am now left unable to order from anyone else in time. The audacity to then suggest I go into one of their stores and buy a completely different gift from them really bugged me. I will be taking my money elsewhere… Read Full Review

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★★☆☆☆

“Service indifferent and off hand. ”

Written on: 21/12/2012 by cheryl113 (1 review written)

Whilst shopping in HMV in Stockport I arrived at the check out and realised that the Gift Card, which incidentally can't be used on line despite the fact that this is the way so many people shop, was not in my bag. I had already the day before gone to the HMV shop in the Trafford Centre but they didn"t have the particular CD's. I asked that the CD's were put to one side and the service from the assistant at the till was indifferent, verging on rude. Later in the day my daughter returned with… Read Full Review

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★☆☆☆☆

“Disappointment ”

Written on: 23/11/2012

I ordered a highly anticipated (by myself) the new soundgarden album and promised by HMV that I would get it 1 to 3 days..it's been 13 days and still waiting… Read Full Review

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★☆☆☆☆

“HMV cancel orders without any explanation”

Written on: 11/10/2012

Oder placed online. email four days later from HMV that order has been cancelled with explanation at all. No wonder they're going bust!… Read Full Review

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★☆☆☆☆

“Who are these mugs?”

Written on: 29/05/2012 by dbibby88 (1 review written)

Went for a shopping spree to Leeds today because I hadn't been there before and wanted to go shopping somewhere new. I went in to the HMV store there and bought a PS3 game. Took it to the counter and got served by a young girl who was too busy giggling at her co worker. She took the payment off me and put the item in a bag. I spent the rest of the day shopping, not thinking to check what I'd bought. When I arrived home (which is in Wigan by the way). I checked the game so that I could quickly… Read Full Review

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★★★★★

“Top job”

Written on: 02/02/2012 by Watkins76 (2 reviews written)

Other than the shop being a little untidy, the visit was excellent and the products are very good with decent prices. A good role model for your company… Read Full Review

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★★★★★

“Great service, great value”

Written on: 12/01/2012 by CeeSaw (7 reviews written)

Although the queue was a little long, it was service with a smile! Was impressed with the whole process and I love the atmosphere of the store… Read Full Review

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★★★☆☆

“Queuing to give you money - staff the checkout ”

Written on: 10/01/2012 by scottrussell (1 review written)

I read constantly about HMV and their diminsing turnover and profits however, the past 2 times I have visited an HMV store I have been in a large queue waiting to pay and on both occasions, along with other people in the queue just left the items and walked out of the shop. The reason, whilst behind the tills are a number of staff only 1 or 2 are actually taking money the other student type staff seem to be busying them selves tidying or labelling or anything other than serving. I am no Bill… Read Full Review

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★☆☆☆☆

“HMV.com do not hold stock, but advertise Stock at low...”

Written on: 01/12/2011 by Tottydude (1 review written)

Last Xmas I ordered a PS game for my son, best price on the Internet at £50, never arrived for Xmas, instead it came in Febuary as they were out of stock " so why advertise and take people's money??". 3 was ago early Nov I ordered Monster Beats headphones, again best price on net at £79, just chased my late order and guess what, still pending stock! Do not trust them saying you will receive your goods for Xmas! I have just cancelled my order and bought direct with Monster Beats for £15… Read Full Review

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★☆☆☆☆

“Check your bag!!!!”

Written on: 11/11/2011 by paulap (1 review written)

Spent over 150 pounds in Bolton store where as i normally order online and have no problems.Anyway got home and left the presents at my boyfriend emtpy flat so kids dont see them.Next day when wrapping kids christmas presents, the calenders i paid for where not in bag.So went in store with receipt and saw same girl from day before. She went & got manager who said her staff member was 98% sure she had bagged them so basically i was lieing!!And she didnt know what to do. Look i am a 40year old… Read Full Review

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★☆☆☆☆

“failed promises...”

Written on: 14/10/2011

ordered DS game that site said was in stock... 3 weeks later no news and no item rang customer services that could hardly be bothered - told me stick still in warehouse and would take additional 2 weeks to come...promised to call warehouse and call me back, of course she didn't! rang in a further 2 weeks and was meant by another customer services lady equally uncaring and still quoting plus 2 weeks wait time I would recommend people to spend their money with a company that cares about… Read Full Review

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