Written on: 24/04/2011
WORST CUSTOMER SERVICE I have ever had the Dis-pleaser of having to be around. After Buying coffee and cake and setting up my laptop to do some homework, WI-Fi did not work. Having this issue before, There was a number that hung up on the wall that you can call. At this time, the number was not there and when i asked a supervisor about it, they do not recall ever being a number and referred me to the customer service area of the location. after pretty much being called a lyer with out... (read more)
Written on: 16/04/2011
Absolutely a nightmare. Shopped their often, my family and extended family and friends. So I go to purchase 6 books with my sister. I give them a coupon that they emailed me for 50% off of a book. The books were private books I was buying and I needed another book and the old hag cashier gets on her little microphone and yells so the complete store can here, I was totally embarrassed. Then she said she will not honor the coupon because it was printed, well dah you emailed it to me. She... (read more)
Written on: 16/04/2011
Probably one of the worse stores I've been to as well as a terrible company. Inside the store: It's understaffed, bathrooms are absolutely disgusting, you see 3 out of the 10 people working super hard while the others are just sitting on their asses. I didn't see a supervisor or a manager anywhere. The cashier rambles on about the dumbest things and hold up the line too long with her "singing". Books aren't in the greatest condition either. That concludes my in-store experience.
Here's my... (read more)
Written on: 18/02/2011
Do not buy e-book text books from this company, they do not work and they will not refund your money! They will tell you 5-7 days until you will receive your refund and then after 7 days of waiting for your refund they will tell you its too late for a refund and the manager isnt around. WORST CUSTOMER SERVICE EVER!! I WILL NEVER SHOP HERE EVER AGAIN!!!! (read more)
Written on: 29/12/2010
I have been going to Borders and using Borders.com for some years. I didn't have too much trouble until recently. A gift card a friend had bought (50 dollars) gave me an error at borders.com (saying that it could not go through), so I tried it again not ten minutes later. It then told me there was no money on the card. In less than ten minutes all that money disappeared. I called the next day and I was told the card had been "used" at some store at 12:00am. What borders is open at that time?... (read more)
Written on: 01/12/2010
These people are a scam, they are expensive, take your money and do not deliver the product. Avoid them at all cost (read more)
Written on: 27/03/2009 by deviltez
I have ordered 7 times with borders and they have never got an order right, out of the 20 or so books i've ordered from them, i have rcieved 3, the majority are cancelled due to them being out of stock, this was very annoying when you had to pay all that postage and would only get 1 book out of the 7 you ordered (Postage is now free but the service is no better). Also if you apply any discount codes to your order which they sent you via e-mail, they ay appear to have been applied as you go... (read more)
Written on: 08/07/2008 by Bookoftheyear (3 reviews written)
I found the new Borders online store. Its pretty cool, a little busy maybe.
The TV section is a great idea, I got to see what some of my favourite writers look like and they are not as weird as I thought they might be! I don't know why no one else has done this. Its nice to get a small bit of community too, its not just a straight selling site. I shop in their stores, so a nice website is a winner too. (read more)
Written on: 03/07/2008 by firegolem
It's a new and great UK site. Bought some old CDs I wanted and they were really cheap. I'll grab my books from there if I need any. Glad it's not ebay! Go British Book stores! (read more)
Written on: 03/07/2008 by frankmedia (3 reviews written)
The Borders site has improved a lot with its new release. They have great offers and I have found the shopping experience easier than Amazon's.
I think I will shop again ! (read more)
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