Play Reviews - www.play.com

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★★☆☆☆
1.7 / 5
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  • Customer Service

  • Quality of website

  • Value For Money

Summary

Play.com is a website that offers games for all popular game consoles, including the PS3 and the XBOX 360. Read reviews of www.play.com right here at Review Centre, or write your own review now!
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Latest Reviews

★☆☆☆☆

“Poor Service With Even Poorer Customer Service”

Written on: 05/07/2014 by GlenUK (5 reviews written)

Ordered a cd from www.play.com on 16th June, only for them to incorrectly inform me that my payment card had been declined. So, re-ordered the cd on 18th June, unaware the first order was on its way. Although, it got worse, as www.play.com sent my second order to my former address, forcing me to drive a considerable distance, and ask the new occupants for it back. I contacted play's customer service to complain and demanded a refund, and was met with a very unhelpful response, more of a… Read Full Review

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★☆☆☆☆

“What happen to the site we used to know”

Written on: 02/06/2014 by georgaline (12 reviews written)

I used to love Play.com and if i had a problem the telphone staff were quick and poliet infact they were top class. Now from they have changed to 3rd party selling it is rubbish. I placed an order from zoverstocks on 19th May, it was supposed to have been sent on 21st May. today 2nd June and still no game. I have sent loads of emails, contacted play.com I have had no reply form zoverstocks and play.com on their help chat just told me to wait. If i had know i would have bought elsewhere… Read Full Review

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★☆☆☆☆

“Merchants be aware not worth your time or money!!!!”

Written on: 16/05/2014 by lddiamond (2 reviews written)

We signed up to Play.com as a merchant in December 2013, and have to say as a merchant it has been the biggest waste of money. Their systems are not user-friendly and comprise of having to fill out excel spreadsheets to get products listed followed by messing account with yet more spreadsheets. Play then told us if we use a Channel Unity we will be able to automatically upload products from our inventory database. Obviously as nothing had gone to plan up to now this failed and resulted in 2-3… Read Full Review

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★☆☆☆☆

“Don't buy from!”

Written on: 12/05/2014 by Rooney28 (1 review written)

Purchased a highchair online & estimated delivery was up until a week later. Once the week had past & no highchair I e-mailed baby.com asking when they expected to deliver...no reply! A few days later I emailed again but still no reply so then I spoke to a sales person on live chat & apparently they had none in stock & estimated delivery would be in 4 months time!!!! When I asked why they'd given me the wrong delivery dates was told not their fault & I could contact the seller. I requested a… Read Full Review

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★☆☆☆☆

“website is useless”

Written on: 12/03/2014 by 426O'Rourke (1 review written)

cant get to the shopping basket on either pale moon or firefox browser. switching to amazon… Read Full Review

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★☆☆☆☆

“goodbye play.com”

Written on: 29/01/2014

i will not be shopping here anymore. all customer reveiws are deleted if the traders dont like whats said. the prices are not cheap now. try amazon… Read Full Review

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★☆☆☆☆

“bad service”

Written on: 07/01/2014

i ordered a dvd before christmas and it was promised before christmas and would be sent out within 24hrs as this wasnt done i asked them to cancel the order they then sent it 48hrs later but ive never recived it ,i then phoned then on new years eve to comp was told they would look into it within two day they never did so i comp on the 4th still not got back to me as promised ,they tell me its up to the seller to deal with they dont want to know either,so went back to play .com whos say thier… Read Full Review

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Piemanta's Comment

Written on: 10/01/2014

weird that. When I didn't receive a dvd I contacted play and they raised the fair play thing and told me that I would get either a refund o r the item. They ended up giving me a refund when the seller didnt refund.

you should contact play if u havent receivedd it as they should be able to help ya

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★☆☆☆☆

“unbelievable over-priced goods ”

Written on: 30/12/2013

jigsaw puzzles with 400% mark up, priced at £45 and over. When I got in touch with Play.com they said to get in touch with sellers I got in touch with one of the sellers shop4usb who were quite happy to confirm that there was no pricing error and were selling a 500 piece jigsaw for £45.26 Absolute robbery for vulnerable shoppers' surely there is some kind of law against this practice will be perusing this… Read Full Review

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★☆☆☆☆

“Play review”

Written on: 28/12/2013

I was trying to get some MP3's from them last night, for half an hour their system was telling me my card details are wrong and then my order wasn't showing up anywhere in there either. Meanwhile it's all deleted from the basket. So I quit and go buy 'em from itunes and amazon. 4-5 hours later they send me an automatic email saying they've managed to process the payment and it's all available in my account. I contact their support to tell them to remove the MP3s from my download area… Read Full Review

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★☆☆☆☆

“Use Amazon instead or go to the High St”

Written on: 27/12/2013

Used Play.com for years and never again. Since company sold, service is terrible. Don't waste your money as the order takes weeks to process and never arrives. Gives online services a bad name and maybe the high street is he way to go from now on. At least when payment is made the goods are handed in fair exchange… Read Full Review

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★☆☆☆☆

“Just awful... no help at all when things go wrong”

Written on: 23/12/2013 by gglasgow2013 (1 review written)

If you can at all use an alternative like Amazon, please try them before using Play.com. I had a problem with one of their partners Base.com that was made worse by Play.com's awful account interface. When there was a problem with the order they were just completely unhelpful and I ended up just closing my account (and they still haven't managed to do that properly yet). Given that big companies should be getting better and better at this type of thing, Play.com just seems to get worse and… Read Full Review

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★☆☆☆☆

“Play.com-It just gets worse”

Written on: 18/12/2013

So now you are at the mercy of suppliers, unable to contact Play.com and no longer any help; merely suggestions. Just how are they still in business. I feel very sorry for the play traders who are really worth trading with. So now I will switch all my trade to E-Bay where possible, Such a shame… Read Full Review

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Lddiamond's Comment

Written on: 16/05/2014

Your telling us, worst investment ever, rubbish user interface and they mess our customers around continuously.

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★☆☆☆☆

“What went wrong?!”

Written on: 14/12/2013 by Lhgtog (2 reviews written)

Play.com used to be my favourite site for buying DVDs and blu-rays but now that's changed! Not only are the delivery times unbelievably slow but there's no longer any customer service for all the traders that now trade under 1 mask! And that's now what it is - a mask for lots of small retailers who don't want to deliver good customer services or look after there customers. They don't have to accept any responsibility when it comes to dealing with customers. I might as well use amazon from now… Read Full Review

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★☆☆☆☆

“where did it all go horrible wrong - do not order”

Written on: 13/12/2013

site doesnt work, orders get stuck, not able to cancel or progress ? no contact details, even the email question submit is not working - U N B E LIVABLE ! Used to be a greate site. Never again… Read Full Review

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★☆☆☆☆

“Don't risk it”

Written on: 12/12/2013 by roxyfloss (20 reviews written)

Have Play.com stopped trading? I cannot get further with my order than the basket. I have tried to phone them but just get endless music without an answer and when I emailed them it bounced back and could not be delivered. Even if I could proceed with my order I wouldn't risk it now and would not trust them to deliver… Read Full Review

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★☆☆☆☆

“was once good”

Written on: 29/11/2013 by argois (1 review written)

as the title, this site use to be good and now its very poor, shame on you play.com for deciding not to compete with other companies such as amazon!! they were very popular and now not… Read Full Review

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★☆☆☆☆

“Where Did It All Go Wrong?”

Written on: 26/11/2013 by PaidInFull (1 review written)

Where do i begin? I have ordered Cds from play.com in the past without any problems, I ordered a usb lead through play.com a company called Adelos stay well clear of this company as they are an absolute disgrace. non reply to emails EVER, no contact number anything, as a result I requested under fairpolicy use, for play.com to refund my money back to me. What a surprise no response from play.com either, you LIE WITH DOGS YOU WAKE UP WITH FLEAS. PLAYWHO? there finished as a company, will never… Read Full Review

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★☆☆☆☆

“Truly Awful and I suspect not safe”

Written on: 21/11/2013 by TrustingCustomer (1 review written)

Have used Play lots of times in the past when they were good. Started to place an order noticed card details and delivery address were wrong. Corrected card details and order completed, without my confirmation! Subsequently found that merely going to the checkout screen will attempt to charge your card (I had corrupted the details by then to be safe). Their system is full of bugs. I immediately contacted the seller 'Adelbrook' via Play.com but they still charged me and sent the item to the… Read Full Review

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★☆☆☆☆

“awful”

Written on: 19/11/2013

i waited over 3 weeks for a pre ordered cd that i pre order over 4 weeks befor it was due to be realised,,and when i emailed them i got the shortest email back saying we will look into it,, i had apology or sorry for inconvenience,, or nothing its a big joke,, i would defiantly not be recommending this to a friend i will advice them to go to amazon… Read Full Review

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★☆☆☆☆

“Disaster for selling on.”

Written on: 12/11/2013 by DaveStewartRoberts (1 review written)

We used to sell using Playtrade, and although we didnt sell a lot, was still worth our while. The account we used had no monthly subscription, and we paid fees/commission which were sensible. Just went in to check, and all our listings had been ended, and we had nothing for sale. Would explain why no sales! We received no email, no phone call nothing. Basically our account was defunct, and we would never of known. So, we did some research and although Playtrade is still advertised on their… Read Full Review

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