Play www.play.com Reviews

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2.2 stars
Average rating for this product is: 2.2 out of 5

From 34 ratings and 302 reviews

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Summary

Play.com is a website that offers games for all popular game consoles, including the PS3 and the XBOX 360. Read reviews of www.play.com right here at Review Centre, or write your own review now!

Average Ratings for Play www.play.com

  • Customer Service1.6 stars
  • Quality of website3.2 stars
  • Value for Money3.1 stars
  • Reviewer Ratings2.1 stars
  • Overall Rating2.2 stars

302 Reviews For Play www.play.com

  • Guest 6th Nov 2009

    Reviewer rating: 1 stars


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    Ordered a blackberry 9 days ago to replace my phone on the instructions of my insurance company. Tracked the order to Droitwich with Home delivery network. They do not know why it is still in Droitwich. Play.com could not care less and left me to do all the work. Their customer care department takes 72 hours to respond to complaints. I would suggest you steer clear of Nationwide Home insurance as well.

  • liggo65 5th Nov 2009

    Reviewer rating: 1 stars


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    Ordered a blackberry 9 days ago to replace my phone on the instructions of my insurance company. Tracked the order to Droitwich with Home delivery network. They do not know why it is still in Droitwich. Play.com could not care less and left me to do all the work. Their customer care department takes 72 hours to respond to complaints. I would suggest you steer clear of Nationwide Home insurance as well.

  • Guest 3rd Nov 2009

    Reviewer rating: 1 stars


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    I used to love this site, however recently the quality of Play UK has fallen considerably.
    I wanted to purchase 2 items, sennheiser headphones and a razer mouse. The headphones arrived promptly and efficiently, however I was still waiting for the mouse 4 weeks later. As well as this, when tracking the state of your purchase, there is no email address which is picked up by a human. The automated 'helpdesk' works like a complicated FAQ page, and you will have to wait for up to a month before you c ...

  • Guest 30th Oct 2009

    Reviewer rating: 2 stars


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    Pre- Ordered Dj hero and the day it was released they havnt even despatched it. I phoned them up and they say that they will only despatch on the day of release?? Why pre-order to wait after the game has been released in order to get the game. I could have just gone to asda or somewhere and bought it from there. Does anybody have an e-mail to contact them??

  • Guest 29th Oct 2009

    Reviewer rating: 1 stars


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    Having placed an order for a mouse, five days later there was still no confirmation of delivery. After calling their customer service, they helpfully informed me that they had no idea when it would be dispatched. Order canceled. Not recommended.

  • Guest 28th Oct 2009

    Reviewer rating: 1 stars


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    BEWARE! The price of this item is jumping between £160 and £200, this happened to me when I was in the middle of ordering it, but they still insisted I would have to pay £200! I eventually managed to complete an order at the lower price, but Play are suspiciously not despatching the goods. Thier customer service is terrible, its a total waste of time calling the number because all you get is a call centre in the Philipinnes who tell you to email head office. Then head office ta ...

  • Guest 25th Oct 2009

    Reviewer rating: 1 stars


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    worst ever online retailer, in fact i am not sure if they are retailer at all. Norton Ghost ordered it says dispatched more than 3 weeks ago but nothing delivered and i have to wait for 21 working days for query this, lucky not 21 years!!

  • Guest 23rd Oct 2009

    Reviewer rating: 1 stars


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    Hi there, i PRE-ORDERD fifa 10 on the 18th , 2 days before its release date.. And im still waitung it has been over a month and nothing has arrived- the customer service is poor n offer to refund the game after a further twenty one days from present. Im really frustrated that i have to wait more then a month for a pre-ordered game.. I wud never order from play.CON again ... And wud not afvise any1 to... I wud say stick with amazons ..

  • Guest 19th Oct 2009

    Reviewer rating: 1 stars


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    I would stay well clear of Play.com who are happy to tell you anything to take your order knowing that they dont have stock of the item.

    When the item fails to turn up, you have no choice but to call the company. Oh dear....this is soul-destroying task as you speak to some dis-interested robot who reads from the same nonsense script everytime. I called about 10 times and I was told on each occasion over 4 weeks that my phone would be dispatched within 3-4 days!! I asked to speak to manager, but ...

  • Guest 17th Oct 2009

    Reviewer rating: 5 stars


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    I have ordered just about everything from this site over the last three years and I have never had a single issue with either items arriving or there customer service when you phone up, they are always helpful and diligent, they even go out of their way to help even when it is not their issue.

  • Guest 17th Oct 2009

    Reviewer rating: 1 stars


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    Shocking service, goods never arrived, took several weeks to get any response from them about replacements, before finding out they were no longer available, then took several weeks to get a refund

  • Guest 17th Oct 2009

    Reviewer rating: 1 stars


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    it was late. i was annoyed.

  • Guest 16th Oct 2009

    Reviewer rating: 1 stars


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    I ordered a book 10 days ago that was in stock, but am still waiting for it to be despatched. I phoned customer services 4 days ago. Waited ages for the phone to be answered by someone who said they would contact the warehouse and I would have an answer within 48 hrs. Despite 2 further e-mails and after reading recent reviews, I have cancelled my order. This company used to be great for despatch and receipt of orders. Will not be using again.

  • Guest 15th Oct 2009

    Reviewer rating: 5 stars


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    Have placed many orders with play.com over space of a few years. They've all come through reasonably quickly and haven't had any problems. As such can't really comment on the customer service. They have pretty large selection of stock and postage is free (useful on small orders!).

  • foxeye1 Rank: Corporal 15th Oct 2009

    Reviewer rating: 5 stars


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    Ordered a replacement cable by internet for my Tom Tom sat nav, which was a lot cheaper than anywhere else and delivered very securely packed in less than 48 hours. Genuine Tom Tom article as well and free p&p. Excellent service

  • Guest 14th Oct 2009

    Reviewer rating: 1 stars


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    Really poor customer services, dont return calls or respond to emails

  • Guest 14th Oct 2009

    Reviewer rating: 1 stars


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    This is a matter of Buyer beware, they advertise top ups to go with purchases, fail to provide them, then refuse to do anything about it, they try to pass you off to all and sundry instead of resolving any issues, they have just received from me an ultimatum, complete their contract within 7 days, or go to court, i refuse to be messed about these rude, unhelpful and obnoxious people, DONOT purchase from these cowboys.
    As previously noted, almost impossible to contact, which should in its very la ...

  • Guest 12th Oct 2009

    Reviewer rating: 5 stars


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    Great website for getting dvds and games, as well as anything else you might want. The only thing that lets it down is the lack of a customer service email, if there is one and I think there is it takes them very long to reply, and you can have your item delivered before you get the response.
    Other than that its a great place to order stuff, and would recommend it.

  • bmw540 Rank: Corporal 11th Oct 2009

    Reviewer rating: 5 stars


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    Play.com is a brilliant website that offers great value with free delivery. I have ordered around 50 products from this websiter and every one has been great. I have pre-ordered games that have arrived before or on the day of release never after. Ive just bought a nokia e75 with £130 off. I have also bought clothes with no problem. I cant understand what the problem is with everyone else, as long as you read the short t&c's you will be ok. I have also purchased items from play trade (like ...

  • Guest 9th Oct 2009

    Reviewer rating: 1 stars


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    I pre-ordered a pc game from play, and was very disapointed.Pre-ordering is for making sure you get a copy on release day.All the other sites garuantee you'll recieve it on the day, except play.com.Dont expect to get it until 5 or more days after release.I would never have used them if id known this.Customer support was terrible, when i asked to return the item.I ended up buying the game from one of game.co.uk's stores and returning the one from play.com when it finally arrived.

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