Play www.play.com Reviews
Summary
Play.com is a website that offers games for all popular game consoles, including the PS3 and the XBOX 360. Read reviews of www.play.com right here at Review Centre, or write your own review now!
Media Gallery for Play www.play.com
Latest Reviews
★☆☆☆☆
“used to be great, not any more”
Written on: 10/05/2013
Loved play bused yo order from them monthly. Last 2 items ordered from them for Christmas and birthday presents. One didn't arrive and had to wait ages for a refund, this time didnt arrive again, but on checking the order, received a refund with no notice of order cancellation. Ratuken have really made a mess of play...back to amazon for me. (read more)
Visit play.com
★☆☆☆☆
“Rubbish - do not use!!!!”
Written on: 03/05/2013 by Monkeybleas
They do not tell you the product is shipping from America and it will take 14 days to get to you. Also, I cancelled my product straight away and they waited two days, informed it had shopped, and then informed me that I couldn't cancel the product as it had shipped!! They did tell me not to worry, they have a 30 day return policy - but I would have to pay the cost of postage - to AMERICA!!! (read more)
Visit play.com
★☆☆☆☆
“They don't care”
Written on: 27/04/2013
I ordered a safety harness for my baby through a seller on Play.com. It was my first time using Play and I never will again! I only tried them because they were slightly cheaper than other places. I ordered my item, then got an email saying that my card details were incorrect, so my order hadn't been processed. I logged back into Play, and put my card details in again. I got another email saying my card details were incorrect, so gave up at this point and ordered the same thing from Amazon... (read more)
Visit play.com
★☆☆☆☆
“Good Gone Bad!”
Written on: 10/04/2013
I used to always use play.com its game where so cheap and its service was brilliant i even remember receiving games before there release date. Now they are useless, since that stupid rakuten or whatever took over the website has become less mobile friendly and the user experience has gotten worse. not to mention when you complain you get nowhere. there stock piles must be low and also the big thing that bugs me now, is if ya want to buy from play.com (supposedly) ya gotta sort through all... (read more)
Visit play.com
★☆☆☆☆
“Total Shambles”
Written on: 03/04/2013 by annic9jx (3 reviews written)
This Company has undergone a recent take over. Since then their service has become a shambles. Our example is that we pre-ordered a very popular computer game which was due to be received on 26th March 2013. To date (3rd April 2013) we have not received the game. We called then today to check the whereabouts of the game and there is no available tracking information as to where it is. Their very high handed CS staff could not have been less interested in our complaint which can be... (read more)
Visit play.com
★☆☆☆☆
“whats happend to play?”
Written on: 24/03/2013 by stevenseagalfan
hi i have been buying and selling from play.com for good number of years now but within the last 6 months there blu-rays and dvds are very exspensive ie skyfall £16.99 and the new twilight £16.99 and they don,t seem to have not much stock in it is much cheaper to buy from your local supermarket or amazon and ware has the pre-order chart gone even most of my friends are shopping else ware now. good buy play.com it was good while it lasted (read more)
Visit play.com
★☆☆☆☆
“Aweful since taken over by Rakuten”
Written on: 21/03/2013
I used to love Play.com and use the website to buy all my dvds cds etc. Since it's become Rakuten they have the worst possible delivery rates and their prices have gone throught the roof. I "pre-ordered" a bluray that was released a week ago and Play are still advising they are awaiting stock!!! If you can't get stock you shouldn't take pre-orders!!! This was for a present that has now been ruined. Thanks for nothing!!! (read more)
Visit play.com
★★☆☆☆
“Poor since the take over”
Written on: 18/03/2013
I used to use Play as my default for games and DVDs but since the take over by Rakutan the paid delivery options mean the free option is simply too long. I have waited 7 days for a DVD which is unacceptable. Making people pay for fast delivery is fine but the free option shouldn't be so painful. My default is now Amazon as the free postage is typically much faster. (read more)
Visit play.com
★☆☆☆☆
“Never Again!!”
Written on: 15/03/2013
I ordered several exclusive steelbooks, each got lost. They asked me to wait a little longer cause customs process could cause delay. After a month they accepted that the packages where lost but by then most of the items where out of stock. They sent me the items still avialable again but this time the mixed up the items and sent me the wrong ones! I sent back the wrong items and asked them to send me the correct ones immediatily since I feared that they could be out of stock again. But... (read more)
Visit play.com
★☆☆☆☆
“Poor Service”
Written on: 11/03/2013
I use play.com rarely but when I do I end up waiting 2 weeks to a month for the product to arrive. I ordered one item for someones birthday and it never showed up. I had e-mailed play three times and got no response, so I then decided to e-mail the company directly and a response came within two days. They told me that they were not informed of the matter and sincerly apologise and gave me a full refund. So not only did play not communicate with me on the matter they hadn't even told the... (read more)
Visit play.com
See next 10 reviews
Showing 1 - 10 of 969 Reviews
★☆☆☆☆
“Do Not Buy anything from this company!! ”
Written on: 08/03/2013 by YummieApplePie (1 review written)
Bought a so called jacket/coat from the named section of play, there was a 'duffle coat' in about 8 different colours to choose from. When the item arrived I was surprised how small the package was and when opened, it was actually a sweater hoody type top. Play does have a hoody sweater section but this item was mis sold to me. The company was called Style Divaa selling through Play.com. They offered a refund including my postage cost. When the item arrived, they said sorry but they cannot... (read more)
Visit play.com
★★★★☆
“Play.com”
Written on: 01/03/2013 by Darth_101 (4 reviews written)
Have always used play and am happy with the service. Had had a few issues but play have managed to sort them out. One issue though did take a long time to sort out. Around 9 months (read more)
Visit play.com
★★★★★
“Great site for CDs”
Written on: 22/02/2013 by RichSubsilence (1 review written)
A great site for buying any music or games. I've bought dozens of things from them in the past and they've always turned up quickly, even pre-orders. Plus, their prices always seem cheaper than anyone else. I'd recommend it to anyone. (read more)
Visit play.com
★☆☆☆☆
“Failure to refund”
Written on: 11/02/2013 by JawD
I ordered two camera memory cards from this firm. They were not in stock. I received a refund for only ONE card. My e mails asking for a full refund have been ignored. (read more)
Visit play.com
★☆☆☆☆
“do not order from this company”
Written on: 01/02/2013 by golfer4429
ordered a bike for my son. it never arrived. they are not good at communicating. all i got was emails about promotions. (read more)
Visit play.com
★★★★★
“Excellent service”
Written on: 31/01/2013 by MissJFrog (1 review written)
Had 2 items get lost in the post and so emailed Play and they resent the items again immediately. Every time I have had an issue they have been quick in getting back to me and my issues have been resolved. The only downside is that apparently Play send out an automated email to say a play trade seller has dispatched an item pretty much as soon as you order...when they have not dispatched it yet. (read more)
Visit play.com
★☆☆☆☆
“TERRIBLE CUSTOMER SERVICE!!!”
Written on: 29/01/2013 by jenny1984
I pre-ordered an album which is due for release on 4th feb, play.com states this date and so do the band. I then get an email to say my order has been cancelled as they could not take payment. I rang the customer services and quoted their terms and conditions which stated' play.com will take payment from debit or credit card on the day of despatch' so obviously was not expecting play.com sneaking in my bank 7 days prior to the despatch date trying to take money. There was no email or any... (read more)
Visit play.com
★★★☆☆
“Lost In Post”
Written on: 26/01/2013
I ordered Battle Field 3 PC game just around January 2013, 2 weeks later not delivered, so contact play.com twice and no reply, they simply ignored the email, so i sent the email on there helpdesk, advisor replied and suggested can send a replacement but wouldnt be ideal so they were happy to send refund, i accepted the refund thinking they wouldnt refund, i actually did get the refund just 2 days later, didnt have too much problem with play.com with this query but the fact that item wasnt... (read more)
Visit play.com
★☆☆☆☆
“AVOID!AVOID!AVOID!”
Written on: 18/01/2013 by muntjac
The worst customer service ever!Despite the fact that they charge for purchase straight away, after waiting for delivery and finding out that the item had been lost, you wait another 48h for any action. It takes ages to contact them, poor customer service!Absolutely useless!!!Avoid! (read more)
Visit play.com
★☆☆☆☆
“With so much competition, you can happily avoid this mess!”
Written on: 16/01/2013
Terrible does not begin to describe this awful company! Having ordered several items over Christmas, I a still waiting for a refund for one item I returned. The issue is that the whole set up is geared toward the seller and not the customer. Therefore, every time you contact the seller (as advised), you have to wait another 3 days before Play.com will even entertain assisting you. Of 3 purchases I had to make 3 returns due to poor quality or late posting. There do not appear to be any... (read more)
Visit play.com
See next 10 reviews
Showing 11 - 20 of 969 Reviews
★☆☆☆☆
“AWFUL JUST PLAIN AWFUL”
Written on: 16/01/2013 by windowwillow
Well it's the same story really isn't it, i ordered items in September 2012 and they all turned up over a 2 month period, the book i ordered my son turned up about a month after i ordered it delivered about 22:00 one evening by a random woman, it was really odd, it was a small book that could of been sent via royal mail, but instead was hand delivered a month late, at that time of night?!?! But more annoying than that was the fact that i never recieved the DVD i ordered at all, and after... (read more)
Visit play.com
★☆☆☆☆
“Shambolic”
Written on: 11/01/2013 by jetwilson
I ordered a toy for a Christmas present from Play.com on 25th Nov. They arranged for one of their partners IWOOT, whoever they are, to send the toy. The money was taken from my credit card on 26th Nov. A few days later a parcel was delivered containing a toy nothing like the one I had ordered. This is where things went really downhill. Despite a number of e-mails it took a fortnight for them to acknowledge they had made a mistake and sent the wrong item. By this time they were out of stock... (read more)
Visit play.com
★☆☆☆☆
“::: ::: ::: VERY DISAPPOINTING SERVICE ::: ::: :::”
Written on: 11/01/2013
I purchased this by mistake as I don't have a blu ray player so then purchased a normal one so needed to return the blu ray version. They wanted to charge me postage for the return which surely should be an on cost for their business and regardless, one of the reasons I buy on line is because of the easy returns policy - generally. Anyway, after various email going around in circles, I emailed a complaint around 3 weeks ago and I have heard nothing back. I will never be using Play again as... (read more)
Visit play.com
★★☆☆☆
“Poor, slow customer service...”
Written on: 11/01/2013 by dangrainger (6 reviews written)
I've been using Play for years and until now have never had a problem with the site or had a need to contact their customer services. However, a bug seems to have developed on the site whereby I can only complete a purchase using a single means. For example, if I pay by card OR a single Play.com voucher, the purchase goes through fine...but if I use multiple vouchers or a voucher plus card combination the purchase simply fails. This wouldn't be such a big problem if I didn't have so many... (read more)
Visit play.com
★☆☆☆☆
“Don't purchase MP3 albums from them”
Written on: 08/01/2013 by mattahchoo (1 review written)
Purchased a Ministry of sound compilation album on the 30th Jan 2012, its now the 8th of January 2013 and still not able to download it. When I tried to download the ZIP file it cut off 200MB into a 1GB download. Re-tried it four times and now its showing as "Download Limit reached". I am now left with a purchase I can't get a copy off. Contacting customer services has been useless, as they keep reassuring the problem is now solved and I can download it.... when I log into my account,... (read more)
Visit play.com
★☆☆☆☆
“Shame.. once was a great website, now is tarnished”
Written on: 08/01/2013
I was used to buy my CDs and DVDs on play.com. After the company is renamed to Rakuten play.com, the quality of customer services deteriorates. If you buy things from them, you need to pray that your transaction is not cancelled or delay in post. If you are bad luck enough, like I was, have no choice but to call their customer services, I wish you good luck. Never again I will buy things from them. (read more)
Visit play.com
★☆☆☆☆
“Terrible service”
Written on: 04/01/2013
My order was confirmed, then declined after I had sent a number of emails wondering where it was. No explanation or notification of the decline was offered and there was no financial reason for the decline of the order at my end. I ordered a DVD box set from the seller EntWarehouse on 11th December for a birthday present hoping it would arrive by 30th December. I received the order confirmation straight away, then nothing. On 28th December I sent an email to the seller to find out what... (read more)
Visit play.com
★☆☆☆☆
“Awful and a hassle”
Written on: 02/01/2013 by deec100 (2 reviews written)
I purchased and xbox game at the very start of December. It was purchased through play.com. By 21st December, it had not arrived. I contacted Play who choose to take nothing to do with it and referred me to Zavvi who were just as shocking. Needless to say, I did not get my item for Christmas. The customer service centre did not know what was happening and I received various emails with conflicting information. A friend commented about a bad experience with Play and I should have listened.... (read more)
Visit play.com
★☆☆☆☆
“awfull , dont risk your money !”
Written on: 31/12/2012 by CHOWDHURYX (1 review written)
Play.com is terrible , i bought a scarface dvd from there it was my first order , i end up recieving the non special edition dvd instead of the dvd that was shown , about 2 weeks ago i bought another dvd . I still have not recieved a confirmation email nor have i recieved the dvd even thought the money for the dvd has debited from my account . I emailed the seller but he still has not replied me back . Complete waste ! I will never buy from there ever again , to buy from there is like... (read more)
Visit play.com
★☆☆☆☆
“this is f***** s*** never shop on play.com its s****...”
Written on: 29/12/2012 by L.F.C
Play.com is f***** s*** use other websites am tellin ye I orderd 3 games an only one cam in the post today f***** terridble!! (read more)
Visit play.com
See next 10 reviews
Showing 21 - 30 of 969 Reviews
★★☆☆☆
“Roll the dice, try your luck”
Written on: 22/12/2012
Play.com used to be the first place I checked for anything I wanted to buy online. Since they were bought over by Rakuten they've become the last place I check. They've just turned into a marketplace, and if Amazon is the "shopping centre" of market places, Play/Rakuten is the "car boot sale". Every time you buy from them you roll the dice to see if you get a merchant that ships quickly, packages well, posts to your address (some won't ship to Northern Ireland), has the capacity to ship... (read more)
Visit play.com
★☆☆☆☆
“Untrustworthy - worst shopping experience ever”
Written on: 13/12/2012
I ordered two T-Shirts for a friend of mine as a Xmas present for her husband. During checkout there was a problem with the "Verified by Visa" process and I was told on screen that the order would not proceed because of the payment not being verified. So I went to resolve the problem with the Visa card and made the same order a second time. This time the verification process went through and the order was paid. After a while I received via email the confirmation for my order of 2 T-Shirts -... (read more)
Visit play.com
★★☆☆☆
“Gone downhill a lot in recent months...”
Written on: 05/12/2012
Since being bought up by Rakuten they appear to have lost their edge. Negative reviews often don't get printed (so what's the point of having a review system?!). Delivery times are utterly random and often without explanation - be very careful if ordering something in time for Christmas for example. I still like the inclusive post and packing - so that is def in their favour. But product quality control is v poor - you get a lot of their stuff available on ebay for far cheaper, and the... (read more)
Visit play.com
★☆☆☆☆
“Play.com has gone down hill”
Written on: 02/12/2012 by Bill_douglas
Over the years I have been a loyal customer to this web site and have spent a great deal of money with them. I got suckered with a rogue trader (border lands 2) and contacted customer services and after a long wait I eventually got through. They were very indifferent about my concern and described my concern as just one of those things! Security checks for rougue traders is very poor. Be careful (read more)
Visit play.com
★☆☆☆☆
“Avoid play.com and use amazon!!!”
Written on: 27/11/2012
I ordered a dj hero for my son off a seller called GAMESCROWN after 4 emails to this day I still have no game, no refund and not even a reply to my emails I was reluctant to sign up to play as I'm a avid amazon user and have never ever had an issue with them. I will never use play.com again. (read more)
Visit play.com
★☆☆☆☆
“Rubbish Service Parcel chucked over fence in a puddle”
Written on: 26/11/2012 by djvibe1972 (1 review written)
Will not be using PLAY.COM again terrible service from start to finish. Ordered 2 albums tossed over a fence into a puddle jewelcase smashed as a dj this is no use keep pulling it out and the case breaking. No response from Customer service team over 24hours they state. Called them on 0845 number after a call of 10 minutes offered £3 compensation and told to keep disc this is now being returned for a refund and will be closing my account with them orders from Amazon quick fast delivered... (read more)
Visit play.com
★☆☆☆☆
“Disgusting!”
Written on: 24/11/2012 by lostkun
Really disappointed with Play.com. They cancelled my preorder of Assassin's Creed for my husband on the day of release! No explanation, I had to chase them up about it and apparently they just decided they weren't going release it. They must have let so many people down. Absolutely terrible company, I would not recommend them. This shouldn't be allowed! (read more)
Visit play.com
★☆☆☆☆
“Please avoid play- full of rogue sellers. Impossible...”
Written on: 22/11/2012
I bought a book from play.com 6 weeks ago, which I never received. The seller has not responded to a single one of my emails. I have tried to get the refund from play.com. using their online form gets no response. I tried calling them on their ridiculously expensive 0845 number, holding on the line for 15 minutes before getting through to an agent, only to be told that I will need to wait a further 3 working days and on the fourth working day I will get a refund. This is already after... (read more)
Visit play.com
★☆☆☆☆
“Had to pay 14.49 to postman when it arrived!!”
Written on: 22/11/2012
I ordered Angry Birds Trilogy for PS3 and paid 36.99 (2 euro more expensive than local game shop but thought was convenient) When it arrived I had to pay postman another 14.49 for duty as they are posted from Guernsey (I believe) which is outside the EU. Obviously they are doing this to avoid paying tax themselves. Won't be ordering any more games or anything from play.com (read more)
Visit play.comGeorgaline's Comment
Written on: 05/12/2012
I would make sure I complained to them. I think all their items are sent from the Channel isles and you should not have been charged. Demand your money back
Reply to this comment
★★★☆☆
“Still Ok But Not as good as it used to be”
Written on: 21/11/2012 by animkated (7 reviews written)
Ordered from Play.com for years, at the start you could call and get through and service was always priority, nowadays you are just a number, had a problem with a missing delivery and had to wait 3 weeks for a replacement reminiscing about the good old days (read more)
Visit play.com
See next 10 reviews
Showing 31 - 40 of 969 Reviews
★★☆☆☆
“dvd”
Written on: 19/11/2012
commande de 1 dvd recu 13jours après et en plus ce n'est pas le bon,j'ai envoyé plusieurs é-mails et JAMAIS DE réponses Je reste avec un dvd qui n'est pas le bon titre (read more)
Visit play.com
★☆☆☆☆
“DO NOT RISK IT .USE SOMEONE MORE TRUSTWORTHY”
Written on: 19/11/2012
GAME NEVER ARRIVED . NO REPLY TO SEVERAL E MAILS AND PHONE CALLS. I WON'T GIVE THEM MY BUSINESS AGAIN AND I HOPE YOU WON'T EITHER, THEY DON'T DESERVE TO BECAUSE OF THE WAY THEY TREAT THEIR CUSTOMERS. (read more)
Visit play.com
★☆☆☆☆
“Item never received from playtrade seller”
Written on: 15/11/2012 by guilderbag
Purchased Gran Turismo 5 from a play trader. Item marked as dispatched within half an hour of purchase. Two weeks later item had not arrived, contacted seller, no response. Tried again a few days later, again, no response... Escalated matter with Play.com, received an automated reply stating aim was to reply within a day - five days later, no response. I have just mailed them again - will be closing my account once this issue is sorted. Terrible service from all involved ! (read more)
Visit play.com
★☆☆☆☆
“Poor service, terrible delivery times not even recieved!”
Written on: 15/11/2012
3 weeks i have been waiting for my item, they keep saying wait alittle while longer yet it says its despatched. Terrible service would not advise people to use, stay away! (read more)
Visit play.com
★☆☆☆☆
“14 days and no delivery.”
Written on: 14/11/2012 by GEOLUK (1 review written)
Ordered a couple of CD's from Play.com, received despatch notification on the 31st October 2012 claiming a 3 to 5 day delivery, it's now the 14th November and no delivery. This is not the first time but on my part this will be the last time I order from them. (read more)
Visit play.com
★☆☆☆☆
“Never Again”
Written on: 14/11/2012 by RosieLee81
I ordered two Bluray 3D Dvds for Christmas presents on the 6th November. They were dispatched on the 7th November. I checked the tracking yesterday to find that Hermes said that they had been delivered on the 9th and signed for. Now my shipping add is my work address and I checked with our mail room who log all incoming parcels and nothing had been received. I emailed Play and got back a pretty basic response from two separate advisors. I then called them and spoke to Elaine who... (read more)
Visit play.com
★☆☆☆☆
“Awfull company game never received”
Written on: 14/11/2012
Dont bother with this company since they changed hand they are awfull. game never recieved customer services were teribble. (read more)
Visit play.com
★★☆☆☆
“Same expereince as every one else,... Poor”
Written on: 12/11/2012
As you can tell from the rest of the reviews, its obvious that there is an issue with play.com. Mine is that i am still waiting 2 weeks+ for some things i bought, i only get excuses from the people on the other end of the phone. I would never recommend these people, and will not be using them again. There super points are more like super sad faces :( (read more)
Visit play.com
★☆☆☆☆
“fraud”
Written on: 06/11/2012
after ordering and 2 days had passed without conatct from seller looked at reviews about PLAY.com and the seller involved and whole thing started to smell rotten. contacted credt card company to stop payment as was still pending. barclaycard said fine just ask them (the merchant) to stop the transaction as they hadnt got the money yet. phoned play.com first man said the item was being picked from wharehouse now. when i asked him how he knew that when it wasnt coming from them he admitted he... (read more)
Visit play.com
★☆☆☆☆
“Never again will I use this dreadful company!”
Written on: 01/11/2012 by Vonny68 (1 review written)
Nearly two weeks and I'm still waiting for my running shoes. I can't get an answer out of them. My e-mails are ignored, the bloke on the phone made stupid excuses and told me to wait another three days and then ring back, I have to pay to ring their 0845 number.Worst service I have ever received. I'm going to write to Watchdog. (read more)
Visit play.com
See next 10 reviews
Showing 41 - 50 of 969 Reviews
overview
play.com
Top 5 Online Entertainment Shops
To calculate the top 5's we take the following factors into account:
• All the star ratings the company/product has received,
• The number of reviews
• How recent the reviews are
As rated by real users
-
1. Simply Games www.simplygames.com
1015 reviews read latest review -
2. Gameseek - www.gameseek.co.uk
1189 reviews read latest review -
3. Chillout Games www.chilloutgames.co.uk
412 reviews read latest review -
4. Pentagon GPS - www.pentagongps.co.uk
277 reviews read latest review -
5. Handtec - www.handtec.co.uk
349 reviews read latest review
Useful Info
-
Category Verdict
Hot Stuff in
Latest Reviews in Online Entertainment Shops
-
Genie Gadgets www.geniegadgets.com
"Delivered As Promised" Read More
-
Music Magpie - www.musicmagpie.co.uk
"RUBBISH" Read More
-
GameXchange www.gamexchange.co.uk
"Customer service " Read More
-
Gameseek - www.gameseek.co.uk
"Very happy with the service" Read More
-
Hard To Find www.HTFR.com
"Best site around" Read More
Latest items in Online Entertainment Shops
P20Ney's Response to stevenseagalfan's Review
Written on: 03/04/2013
Like many other people, I have used Play.com for many years with no problems. However, I am waiting for Play.com vochers which my children ordered for my birthday on 29 March. It would appear that the Rakuten takeover has diminished their service.
Perhaps Amazon will be able to profit from this?