written by LeroyCarpenter484 on 01/02/2024
ECHO SHOW 8 NOW A BRICK I have had this for several years with no problems. Suddenly stopped working. Spoke to Amazon who stated it was due to a software update by them which is not working. They refused to replace or repair although it was there update AMAZON SHOCKING CUSTOMER SERVICES
written by ShadleighTerenceBrown on 24/12/2023
I ordered an item from Amazon with guaranteed delivery today. At 12h31 I received a message that delivery had been attempted. It clearly had not been and when querying this I was advised that the driver was new to the area, and in an age of GPS has been unable to locate my home. I was advised that the delivery would be rescheduled, but they could not tell me when. Later I was advised that there was a problem dispatching the order, that the order had been re-attempted for delivery and that the order was not due for delivery... What happened? who broke Amazon..
written by JulianaVaillant on 13/12/2023
I purchased a product using Amazon Prime on November 25th, hoping to take advantage of the promise of fast delivery that comes with the subscription. However, my experience has been anything but efficient and satisfactory. The product not only failed to arrive on the promised date, but after a wait of 18 days, on December 13th, I am faced with the frustrating news that my order might have been lost. The most disappointing part of all is the solution that Amazon offers. Despite being a Prime customer, all they propose is to send another product and wait at least another week. This means that, in the best-case scenario, I will receive my mobile phone a month after the original purchase date. Paying for Amazon Prime implies expecting a service of quality, efficiency, and quick solutions. In my case, they not only lost my product, but they have also made me lose valuable time. The trust I had in Amazon Prime has been seriously affected by this experience, and I am forced to reconsider whether it is worth continuing to pay for this service
written by kitcat72 on 23/11/2023
Absolutely impossible to enforce your statutory rights under UK consumer law. Policies provided to “customer” service agents in foreign countries are inadequate at best and misleading at worst. They have no knowledge or understanding of The Consumer Rights Act 2015. Managers and “teams” are unable to communicate outside of the provided script which does not include consumer laws. Even getting contact to notify them of intended prosecution for failing to uphold consumer rights over a product is impossible. You end up in a loop of quoting your statutory rights and being advised the product is out of warranty to find out your statutory rights and links to trading standards. This is all deliberately designed so that Amazon does not have to fulfil their legal obligations to consumers.
written by Staffordce54 on 28/10/2023
Lazy drivers who cannot be bothered to deliver items. Prime Next day, failure, extremely lucky if you get it next day. Useless customer service, not fit for purpose, do not know what they are messaging you about and constantly misleading about deliveries. You end up taking to about 8 different people known of whom have a clue what is going on. You cannot talk directly to the customer service team, it's all done via online messaging to what would be a call center in India. Amazon just don't care, no wonder the owner wants to go to the moon to get away from all this.
written by Jason_Roberts_49 on 10/10/2023
My laptop developed a fault with the jackplug inlet. I sent the laptop back to Amazon at my expense(they told me that would be fine and they would refund the whole amount plus a percentage towards my postage expense). Next thing I am told: Amazon have discarded my laptop with no refund, said it wasn't the right item I returned, it actually WAS! All-in-all I am about £650 out of pocket. I can't believe how poorly I've been treated by a multinational, respected company. I will never be buying from Amazon, or have anything to do with the company again.
written by Emanuel0577 on 05/10/2023
Hi, for few times sellers from Amazon get doggy and lie about products they sell. When returning the products back you spend time even all day for that and the seller don't pay any consequences..apart from that if you leave 1star review for seller Amazon don't publish it, is happening few times already..I'm not recommend Amazon..!
written by Westong19 on 25/09/2023
Just been sent a photo of our printer being delivered to number 1. This is not our house. I’ve driven round our estate and it is not at any number1. Also our neighbours have been sent a photo of their delivery and it’s not their house either. Either lazy driver, can’t read street signs or fancied a couple of parcels to take home so photographed wrong house as proof of delivery then took them. Can’t report it until Wednesday. Tracked parcel down to 1 Birch Grove. Lady refuses to hand parcel over, will only give it to Amazon when they call to collect it, even though I had id. She says it’s happening too
written by barrett on 05/07/2023
items delivered by Amazon's own courier service leaves item outside without bothering to wait for you to open the door, this has happened several times. Incompetent courier service. Would not recommend
written by Neonis on 17/06/2023
Seriously, why can't some of your couriers follow simple, basic instructions!!!
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