Despite contacting Amazon on several occasions, deliveries continue to be left in a public hallway rather being delivered to our front door. Today I had to struggle up 3 flights of stairs with a big box - difficult at my age. This inability to adhere to customer preferences shows total disrespect.

I have been buying on Amazon for many years, I have spent thousands of pounds on there over time. But recently when buying from China I have had an awful experience. I bought Peacock feathers which were dull, dirty and full of holes. I have just received an order of what was meant to be 100 pheasant feathers and received 35! I think some of Amazons sellers are atrocious. You cannot miscount 100 and come up with 35. Usually buying from the UK is ok, but I have had orders go missing in the past due to what I believe is the stupidity of their couriers who chuck parcels any given place. I would advise people NOT to purchase from China on Amazon. Although Amazon say they have contacted the seller, I don't believe a seller who short changes you to that extent is going to be of much help. When I had finished speaking to the Amazon advisor I was locked out of my account too, that is nice isn't it? So I complain about a bad seller and they lock me out. Sadly Amazon is going down hill dramatically like every other site who allows China to spam with items which are defective or don't exist. I was going to purchase an expensive exercise bike, I will take my business elsewhere now. Shoddy!

I'm shocked by my experience with amazon, I ordered a lot of items through them for Christmas as I have ordered multiple items successfully over the last few years, I became concerned on this occasion as a large number of orders consisting of multiple individual items showed as being delivered but had not arrived although a number of items had arrived that were still showing as in transit. It appeared to me to be an obvious administrative error but I was concerned about it as I was worried in case any of the items showing as already delivered did not arrive at all. It was extremely hard to contact customer services and when I eventually got on the chat line I felt the assistant did not seem to fully understand the problem and made me feel dishonest, I received no reassurance whatsoever, I have spent thousands of pounds through this website over the years and had placed my order quite confidently. After years of thinking amazon was a great website and a first point of call for purchases I now have little confidence in ordering through them anymore after this experience.

I'm shocked by my experience with amazon, I ordered a lot of items through them for Christmas as I have ordered multiple items successfully over the last few years, I became concerned on this occasion as a large number of orders consisting of multiple individual items showed as being delivered but had not arrived although a number of items had arrived that were still showing as in transit. It appeared to me to be an obvious administrative error but I was concerned about it as I was worried in case any of the items showing as already delivered did not arrive at all. It was extremely hard to contact customer services and when I eventually got on the chat line I felt the assistant did not seem to fully understand the problem and made me feel dishonest, I received no reassurance whatsoever, I have spent thousands of pounds through this website over the years and had placed my order quite confidently. After years of thinking amazon was a great website and a first point of call for purchases I now have little confidence in ordering through them anymore after this experience.

I'm shocked by my experience with amazon, I ordered a lot of items through them for Christmas as I have ordered multiple items successfully over the last few years, I became concerned on this occasion as a large number of orders consisting of multiple individual items showed as being delivered but had not arrived although a number of items had arrived that were still showing as in transit. It appeared to me to be an obvious administrative error but I was concerned about it as I was worried in case any of the items showing as already delivered did not arrive at all. It was extremely hard to contact customer services and when I eventually got on the chat line I felt the assistant did not seem to fully understand the problem and made me feel dishonest, I received no reassurance whatsoever, I have spent thousands of pounds through this website over the years and had placed my order quite confidently. After years of thinking amazon was a great website and a first point of call for purchases I now have little confidence in ordering through them anymore after this experience.

Ive never had an issue with an actual product from Amazon, however the shipping has gone so far downhill in the last 6 months im now weary of ordering. 3 parcels lost and 2 more i stayed in for that didnt arrive, to be told by CS that i wasnt in at the time they tried to deliver. Needs improvement.

The products themselves are absolutely fine once I received them. My delivery experience has been a total nightmare. One attempt to deliver last week, left a card saying they would try again...nothing! I logged onto my account which advised it had been delivered to a neighbour under a surname I didn't recognise...no neighbour had these. Spoke to an Amazon agent yesterday (21/12/15) advised of the situation who resolved perfectly and re-issued my goods. My parcels arrived 22/12/15 however I logged online today to find a name I don't recognise signed for my parcels. I know full well who signed for them and shame on the delivery drivers for making up false names! No wonder I couldn't find my parcels first time round...such a shame!

Basically Amazon is a great online market but the market place of other companies under the Amazon umbrella is not so good since their delivery charges appear uncontrolled. I live in Spain and recently paid 29 pounds for delivery of a mobility stroller and at present being charged 30 pounds for a coffee maker a fraction of the weight of the stroller. Amazon should have more control over deliveries or alternatively have a single courier .

Really disappointed in the cost of the delivery, shows as shipping charges £7.22 when both items came from England and I am in Scotland. I then have to go online to request a refund which I am then informed will cost me £7.74 to take to the post office or £6 to be collected. This charge will be deducted from my refund.1st item was £10.69 2nd item was £10.66. Total was £21.35. So for two small items I have paid out more than half of the cost of them on postage. Next time I will certainly think twice before ordering from Amazon unless I am 100% sure.

Let down on numerous occasions.Prime items not arriving.Customer Services unable to explain where item was on last occasion.

why can't i print a returns label

I ordered a new Western Digital 500GB, well it was so called a new one. On booting it up in my Mac, I found that it had been partition for a Windows PC. Not only this but it still had information on it from the previous owner, now remember this was supposed to be a new drive. I did not read this information, and formatted the drive to take my Apple software. Which it did with no problems. I go in touch with Amazon, by E-mail, and within minutes they phone back. The option was that I could return the drive to then and they would send me a new one, which I was suppose to have in the first place. Or they would give me 15% off the price I payed then which was £49.98p. NO saying sorry for not delivering the correct goods I ordered, nor any offer to refund in full the £49.98p. Then to top it all, no assurance that they would take any steeps to stop this from happening again to other customers. All in all very bad customer service.

Amazon have one very important thing going for them - their returns policy which is excellent. I've used Amazon for years and always been pleased with my purchases apart from when it involves their Market Place traders. Apologies to the genuine Market Place Traders but there are a lot of very dodgy ones on Amazon. Getting just an invoice is often impossible; why? well, I don't know but the only time I have come across traders who won't give an invoice has been with those working on the 'black' economy but you have to come to your own conclusion regarding this. I've given Amazon a thumbs down though because recently I bought a PC desk from a rogue trader on Amazon and gave him polite negative feedback on the grounds that he was non-contactable and didn't respond to my messages via Amazon of a problem that I had with the purchase. Amazon published the feedback but somehow the trader got it deleted again and his rating went back to 100%. Subsequently over the next four days other buyers gave him consistent bad feedback and his rating fell to 50% - my feedback was vindicated and his trading days under his existing name would seem to be over I'm glad to say. Unfortunately this has left a very bad taste particularly as Amazon say they deleted my feedback because it didn't comment on the trader which of course it did, very much so, as it was the whole reason for the negative feedback. I won't buy from an Amazon Trader again because now when I view a traders feedback I can't know if all the negatives have been deleted.