Amazon - www.amazon.co.uk Reviews
Summary
Read and write reviews of Amazon one of the largest shops on the Internet. If you have used Amazon.co.uk in the past to buy books, CDs, Video Games, electrical equipment or anything else then let us know what you thought of it to help other online shoppers.
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Latest Reviews
★☆☆☆☆
“Price Hikes At Basket! And They've Become a Laughable Joke”
Written on: 20/05/2013 by paul201245645 (7 reviews written)
Well, what can I say about Amazon? I have been happily using them for the last 4 years. Their prices were excellent, and customer service the best I've dealt with. But lately, their prime delivery has become `slower than a snail in slow motion` and don't get me started on "Free Super Saver Delivery" They are cost cutting on prime delivery by using 2nd class Royal Snail and the pitiful HDML/Yodel... Why Amazon?? Yesterday, I tried to order a DSLR Camera at £498.49 but as soon as I went to... (read more)
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★★★★★
“Great prices, great support”
Written on: 18/05/2013 by Gwenkessler (2 reviews written)
I recently bought a USB drive for half the price I get on my local store. Awesome! (read more)
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★☆☆☆☆
“Received Wrong Macbook”
Written on: 16/05/2013
I ordered a Macbook Pro from Amazon. It cost 2.100 pounds. I received the wrong Macbook, one that cost 1.039 pounds. I had to wait 2 days before Amazon could complete its "enquiry" into what went wrong. I ended up calling them again. They told me the item I ordered was no longer available. I have to return the one they sent me at their own expense and have been promised a full refund. Very disappointing. (read more)
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★★★★★
“Awesome Customer Service!! ”
Written on: 14/05/2013
I ordered myself an enthusiast level motherboard from Amazon for £378 with the intentions of building myself a new machine. The order was sent via their free "supersaver" service and arrived a day before the expected deadline. However the board arrived damaged, immediately I contacted Amazon's customer service to explain my problems and they offered to swap the board out as soon as the original was returned. The replacement was then sent via a "Expedited " service at no cost to myself, I... (read more)
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★★★★★
“Samsung Smart TV 32"”
Written on: 14/05/2013
Recently bought this TV, delivered swiftly by Amazon. Screen arrived seriously cracked during transit, Amazon immediately issued a new unit, which arrived in 2 days. Brilliant customer service, really bent over backwards to help. Really happy with it, great picture clarity and sound, with 3 HDMI ports. Definitely use the cabled LAN connection option, rather than the "expensive" wireless USB. Would purchase again. (read more)
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★☆☆☆☆
“Slow unless your on prime”
Written on: 11/05/2013 by mikethebikefromreading (3 reviews written)
I have cancelled my prime subscription and was shocked at how slow delivery now takes. It seems Amazon are deliberately slowing down processing other orders to 'encourage' people to join prime. If often now pay for 'guaranteed next day delivery' and after 2 days they have not even dispatched. Even on prime 40% of the items I ordered with their 'guaranteed next day delivery' were just sent first class. If you complaint they refund you a months subscription to this rubbish. Not sure how... (read more)
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★★★★★
“Nearly always pleased”
Written on: 10/05/2013 by StephKofler
I've bought many things over the years from Amazon, and quite honestly, I'm always pleased. They nearly always come the next day, even with super saver delivery. I have had a few items that have come faulty, for example a CD I purchased recently. I sent it back and got another copy within the next few days, with no hassle. Refunds are always done smoothly, and with no extra cost. Even if you throw away the returns slip, you can report it to amazon and pop it in to your nearest collection... (read more)
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★★★★☆
“Good selection of products to choose from and often...”
Written on: 08/05/2013 by MichaelCornall (1 review written)
Good selection of products to choose from and often some great prices. Fast postage and often comes before the estimated delivery date (read more)
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★★★★★
“Amazing service!”
Written on: 29/04/2013 by GypsySoul (2 reviews written)
I love this site, you can find everything you want (make up, books, music, clothing)... everything in one place! There are so many brands and so many offers. Excellent service and very fast shipping ( four or a maximum of six days to Italy with SDA courier). Really perfect! (read more)
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★★★★★
“Used for the first time - wonderful!”
Written on: 27/04/2013 by BingoStar (1 review written)
Great product and really fast postage. My first online purchase and well-pleased! (read more)
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Showing 1 - 10 of 397 Reviews
★★★★☆
“I love Amazon”
Written on: 26/04/2013
Amazon is really fab. You can buy absolutely anything there and I love the quick checkout process and the fact that so many items have free delivery (read more)
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★★★★★
“Best customer service EVER”
Written on: 23/04/2013 by disney_cjd (1 review written)
I will always try and use Amazon, both here and in the UK. There is simply nothing better than them in terms of customer service. We bought five kindles from them, they changed the shipping free of charge to next day to make sure we got them. So good at what they do. Other companies need to learn from them. (read more)
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★★★★★
“Never had a problem with Amazon”
Written on: 12/04/2013
The site has no end of listings on there these days. Professional layout and easy way to navigate around. Clear location of reviews which I always find useful. Returns haven't been a problem either. All very easy, straightforward and professional. Long may it stay that way. (read more)
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★★☆☆☆
“Delivery is so slow nowdays”
Written on: 12/04/2013 by samparker37 (2 reviews written)
I have used Amazon for 10 years now and since they introduced Prime, my delivery times have gone from 1-2 days, to 7 on average. I appreciate its a ploy to get people to pay them £49 to join prime, but I am not interested in that, and am upset that they would deliberately slow down good customers orders. Over the last few weeks, if I order with super saver delivery it always takes around 4-5 days for them to dispatch, and arrives on or around 7 days. (they advertise 3-5 days) I have... (read more)
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★★★★★
“Superb delivery, and massive listings”
Written on: 05/04/2013
We bought a new vacum cleaner from Amazon (not a market place seller). Bought at a great price, we were always kept informed of the progress of our order and the delivery was on time. Initially I wasn't sure about buying such a bulky item online, but found it extremely easy and the savings made waiting in for delivery well worth it. Very happy customer! (read more)
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★★★★★
“i love amazon”
Written on: 21/03/2013 by kellykool (2 reviews written)
i buy all my stuff from amazon they do provide great warranty service. i just send back a cell phone that did not work and amazon refunded my money in full (read more)
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★★☆☆☆
“returns failure”
Written on: 14/03/2013
why can't i print a returns label (read more)
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★★★★☆
“great”
Written on: 13/03/2013
great service, massive variety. Definitely use them again. (read more)
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★★★★★
“Mr. Perfect”
Written on: 05/03/2013 by amywebb (1 review written)
Amazon, the word in itself is = perfection. Their site is always ahead of the game and it seems they put a lot of effort in ensuring that it is extremely easy to buy. What I like about them is they can store the card details and we can easily complete the second transaction in a jiffy (read more)
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★★★★★
“What can I say?”
Written on: 03/03/2013 by mrnothersan (5 reviews written)
What can I say? Absolutely amazing. Amazon are fantastic. I've made over 50 orders with Amazon whilst being a customer and all I can say is that every one has had the same experience. Delivery on time. The one or two orders that were a day late - on first class, I was compensated for. Dispatch is always within 24-48 hours and I've never had any issues. I'll continue to use amazon without any hesitation whatsoever. I recommend them. (read more)
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Showing 11 - 20 of 397 Reviews
★☆☆☆☆
“Well, wasn't that disapoitning”
Written on: 01/03/2013
I ordered an invisible package, they said they lost it in transit. Very unbelievable story. (read more)
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★★★★☆
“Brill-eeee-ant”
Written on: 28/02/2013 by ninjapants_ko
I have personally never had a problem with amazon, i think they're good value, even the delivery cost is fair. I always find everything i want and need. Even with the media going mad about the none payment of taxes, i still shop with them and will continue to do so in the future. (read more)
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★★★★☆
“Excellent service”
Written on: 26/02/2013 by miztaziggy (3 reviews written)
I have ordered a few things from Amazon over the past 18 months or so and always found their service excellent. Delivery is always fast even with the free delivery service, and the products always as described. Prices are good, not always the best, but always good. The one time I have had an issue was with a delivery of books being left out in the rain by the delivery company. Amazon's return policy is excellent. No quibble, no fuss, they even sent out replacement before I had posted the... (read more)
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★★★★★
“Fast and Efficient”
Written on: 24/02/2013 by Gokou282 (3 reviews written)
As a member of Amazon Prime I regularly order from Amazon. I recently ordered some stationary for the company I work for and it arrived promptly and the next day. Thank you (read more)
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★★★★★
“Always top notch”
Written on: 23/02/2013 by GrooveyTiger (2 reviews written)
Have been shopping at Amazon for years and they have the best customer service on the planet. Can only recommend them, especially in combination with Amazon Prime. (read more)
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★★★★★
“love amazon”
Written on: 22/02/2013 by joerodriguez (2 reviews written)
love amazon, their service and prices.. can't get enough (read more)
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★★★★☆
“Very good, only let down occasionally by delivery...”
Written on: 21/02/2013 by mercurian (3 reviews written)
Good prices (although they do tend to fluctuate daily, due to Amazon's policy of matching other similar retailers' sales) and they've always been good when I've contacted them with an issue. However, they are occasionally let down by some of the courier services they use. YODEL in particular we've had problems with and have let Amazon know about it when they've been the ones delivering particular items. Other than that, I use Amazon all the time and I'm happy with the service they provide. (read more)
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★★★★★
“xmas pressies on time!”
Written on: 20/02/2013
so easy and always efficient. I felt in safe hands doing the xmas shopping from my arm chair, all gifts arrived in time and happy with what they cost. great service. (read more)
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★★★★★
“Others should follow”
Written on: 18/02/2013 by nativebreed (2 reviews written)
I love everything about this company. I have never had to call them because everything just works. I order, I pay and I get my product - simple! What really helps is the customer reviews - people are encouraged to be honest which is great because it educates and informs future buyers about what they are about to buy ;) Beware though because things are not always cheaper on amazon but I don't mind this. Great job! (read more)
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★★☆☆☆
“I was just a number and not a customer”
Written on: 18/02/2013 by owend (2 reviews written)
Bought a phone from them. Never turned up. Chased. Chased. Chased. Eventually they gave up and sent another one. Chased. Chased. Finally turns up. A week later, the original phone was dropped on my doorstep. No card. No proof of delivery, just a £400 phone sitting there. Emailed amazon. did they care. No they didn't. Still haven't picked up this second phone yet either. (read more)
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Showing 21 - 30 of 397 Reviews
★★★★★
“Exemplary!”
Written on: 16/02/2013 by MillyVanilly (2 reviews written)
I have been using amazon for nearly a decade now and have never had any problem with them that they did not solve. It is inevitable that you will come across problems from time to time when buying on the internet, it is how you deal with these issues that make you stand out. I'm a firm believer that consumers should support quality retailers and shun the shoddy ones who quite frankly don't give a monkeys about their customers. The entire shopping experience is quality from start to finish... (read more)
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★★★★★
“No Nonsense”
Written on: 15/02/2013 by deney (5 reviews written)
Since November 2012 I have spent a small fortune with Amazon easily a dozen separate orders, saved money on every item. Never needed to use Customer Service (read more)
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★★★★★
“Great Website in all!”
Written on: 23/01/2013 by gregthomas_manu (4 reviews written)
I have been using amazon for several years and I’ve always enjoyed it. I think that the navigation through the pages is really easy, the have a very big variety of products and have also adapted their filters in each product category to make our search even easier. Even if you don’t know what you are looking for it really easy to identify it in just a few clicks. On top of that they have really good prices and superb special offers – my latest purchase a 3TB external disk drive which... (read more)
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★☆☆☆☆
“Misleading “FREE” Amazon Prime Trial – Automatic...”
Written on: 18/01/2013 by h0nest (1 review written)
Unethical Misleading “FREE” Amazon Prime Trial – Automatic £49 Charge Amazon are one of my favorite companies for innovation and customer insight. They have been pioneers and are considered one of the more reputable online businesses. This makes it even more difficult to discover unethical or immoral practices. The Amazon Prime FREE trial is offered at checkout for Free next day delivery. GREAT a free trial – are there any catches – none I can see. There are no terms and... (read more)
Visit amazon.co.ukOppagagnamstyle's Response to h0nest's Review
Written on: 28/01/2013
However, If you want to cancel the Amazon Prime membership ,You can contact Amazon and they will cancel it for you if it is eligible....
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Donna4Ronan's Response to h0nest's Review
Written on: 28/01/2013
When I forgot to opt out in time £49 was taken from my account. I called Amazon and they couldn't have been any nicer. The money was credited and after 3 days I had my money back. The small print on Amazon Prime clearly states that it is a trial and after I think it's 28 days if not cancelled then £49 will be debited from your account.
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H0Nest's reply to Donna4Ronan's Comment
Written on: 29/01/2013
The small print in the email they send AFTER opting in to the trial stated that you need to cancel or have the money debited. BUT this should be disclosed BEFORE you click to opt in.
This is why companies have a link to terms and conditions and a tick box to say you have read and understood them.
Amazon will ONLY refund the money if you have not used the prime service outside the trial period. So if you accidently order something the day after not knowing that the trial is over or that you have even had the charge then they will not make a refund.
My issue is the failure to disclose the terms and conditions prior to acceptance and relying on a follow up email with these hidden at the bottom - on friend who has thanked me for raising recieved 6 emails from Amazon on the day this was sent and again it does not request that you tick to say you have read and understood....
I just think it is extremely unethical and pretty sure it breaches any financial agreement for a debited amount given that there is no check made that you have read and understood the terms of contract.
I am glad you have your money back but I am sure there are many that have not been so lucky!!!
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Em_H's reply to H0Nest's Comment
Written on: 21/02/2013
It's clearly stated on the website under Prime---> 'Help and FAQs'. It's not in small print, it's written in something you should have read before agreeing to the Prime account. Sure, Amazon should prompt you to do so, but in order to avoid problems like this you should have just read the help section.
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Mercurian's Response to h0nest's Review
Written on: 21/02/2013
Carrying on a trial automatically is pretty much standard practice across the board, whether it's with a retailer or a separate subscription service. Maybe it could've been made clearer, but you should ALWAYS assume something like this is going to carry on unless you cancel it.
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★☆☆☆☆
“Order not fulfilled!”
Written on: 15/01/2013 by zpaulg (2 reviews written)
Amazon was recently offering the Logitech M235 wireless mouse for approximately £6. I ordered one and awaited delivery. Now, low and behold, it turns out that unbeknownst to me I am inhabiting the Matrix! I didn't really order the M235 as I'd previously thought. I'm not the good looking millionaire playboy I'd supposed! No, even as a long standing customer who has spent hundreds if not thousands of pounds with Amazon, it turns out no such order exists! No emails to explain the situation to... (read more)
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★★★★★
“Amazing”
Written on: 15/01/2013 by mooseljk (4 reviews written)
What a breathe of fresh air. Prices always fantastic and delivery always on time. Best of all when things go wrong they actually take the time to get things write, including organizing returns. My first choice for purchases. (read more)
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★★★★★
“Amazon.co.uk always has reasonable prices for any goods”
Written on: 14/01/2013 by jan2013new (12 reviews written)
I have been a customer of amazon.co.uk for many years. The reason being is that their prices are very reasonable or cheaper than their competitors. Books are always cheaper on Amazon compared to the high street bookshops. I normally always use the free delivery option because I never need next day delivery so I am satisfied with their delivery times. I don't have any negative experience to report. Therefore, I highly recommend amazon.co.uk to other customers. (read more)
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★☆☆☆☆
“70% of Deliveries in last Month Late! ”
Written on: 07/01/2013 by trevorr10 (1 review written)
I have been an Amazon customer for many years and a Prime subscriber for over a year. Since November approximately 70% of my orders have not been delivered on time. In the past 30 days I have placed about 70 (yes 70) orders from a battery to a £289 set of headphones, an external hard disc, camera etc etc. So I think I qualify as an expert in Amazon service. Both last Saturday and this Saturday I waited in all day for Amazon parcels via Citylink but neither turned up. The one from last... (read more)
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★★★★★
“Great customer service”
Written on: 04/01/2013 by skrism (8 reviews written)
Spent god knows how much money buying things from Amazon over the years, never had any issues. Returns/refunds are very easy to do and customer service is always great. Their website is easy to use, most popular products have a lot of vendors so you can choose which one to buy from and compare prices. Plus because they have a lot of vendors, I've never seen a product out of stock that wasn't discontinued. Can't really fault em. (read more)
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★★★★★
“Great.”
Written on: 03/01/2013
I have used Amazon for years now and nothing bad has ever happened. The products often come well packaged (Most occasions) and usually before the estimated delivery time. One item even arrived the next morning after delivering it the night before. There's so many decent products that happen to be a lot cheaper then buying elsewhere, especially when the item is eligible for free delivery. One item I bought was an Elizabeth Arden set which cost around £29.99, elsewhere it was at least over... (read more)
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Showing 31 - 40 of 397 Reviews
★★★★★
“Amazon service is amazing!”
Written on: 01/01/2013 by Rabbieboy (1 review written)
I bought several items in the run up to Christmas and was very pleased with their fast free delivery, usually much faster than time quoted and everything packed well and perfect. Superb! (read more)
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★★★★★
“Delivery - perfect!”
Written on: 28/12/2012 by fraudpreventer (3 reviews written)
I have noticed with quite a few online ordering sites that they fail to live up to expectations as far as delivery is concerned and do not even have the courtesy to notify you when delivery is late. However I am glad to say that I have always found Amazon to be brilliant on their delivery. (read more)
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★★★★★
“Trouble free ordering”
Written on: 20/12/2012
I purchased a trolley on Amazon, it was full filled by Amazon and arrived in record time. I find the whole ordering process trouble free and secure. The trolley was great can carry up to 70 kg as described on the website (read more)
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★★★★★
“Amazon Prime”
Written on: 19/12/2012 by wavy74 (1 review written)
It costs £50 a year but with Amazon Prime you can get anyone of their thousands of products delivered NEXT day at no extra cost.. Even at this time of year. As long as you are ordering more than 30 itemns a year I'd say its great value for money. (read more)
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★★★★☆
“Great for online shopping”
Written on: 13/12/2012 by sturbbi (3 reviews written)
I have used Amazon.co.uk many times and I always got what I ordered in short time for good price. They have great selection of goods and always full stocks. You can have your account there with wish list where you can save what you chose. You can also find there used product for better price. Great feature is reviews on the site. Each product have customer reviews and upon them you can decided about the product. It is good idea because you don't have to browse many sites to find proper... (read more)
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★★★☆☆
“Great Service unless they use other couriers”
Written on: 10/12/2012 by 007spyguy007 (17 reviews written)
I have found Amazon cheaper than any other stores usually and fast delivery if they send by Royal Mail. I was very happy with them until they started sending me my orders by HDNL and Yodel!! Items delivered by HDNL and Yodel were either damaged or been delivered but no card left so I had to knock on 26 different flats until i found my items. I contacted customer services 3 times regarding problems with these carriers and they were not interested when i told them I have no problems with... (read more)
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Written on: 10/12/2012
Amazon would have 5 stars from me if they had stuck to sending my Items through RM as i had no issue then.
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★★★★★
“Safe and reliable on-line shopping experience”
Written on: 06/12/2012 by setasoso (4 reviews written)
I've been shopping with Amazon for years. Unlike so many other on-line shops, they really understand that on-line shopping is a different concept to high street shopping. When you buy from a web site for the first time, you have no idea who's on the other side, so you are taking a leap of faith. Amazon understands this and from the very start have made sure customers have a great shopping experience with them, which is why so many customers go back and buy more. I've had a few hiccups with... (read more)
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★★★★★
“Always use amazon ”
Written on: 04/12/2012 by Sertabs (9 reviews written)
Have used amazon for years now , and if there is a problem I have always received a reply and help You do get the odd seller that lets you down , but iv always Had the help from amazon customer service , is in all I'm very happy with them (read more)
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★☆☆☆☆
“Got worse over the years ”
Written on: 30/11/2012
Prime delivery no longer reliable. They spam me all the time-and have obviously given my details to third parties as the 'amazon local' spam I receive testifies to. Apparently they dislike paying UK taxes and their customer service department specialises in answering a different question to the one you asked if it doesn't want to answer the actual question (read more)
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★☆☆☆☆
“Really a bad website to shop from”
Written on: 26/11/2012
this is one of the cr"£$py and sh!t service , one of the worst online service i have come across , they dont do what they commit. not satisfied even a bit (read more)
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Showing 41 - 50 of 397 Reviews
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Stylecode's Response to mikethebikefromreading's Review
Written on: 14/05/2013
Free delivery is always slow regardless of which retailer you use. Should be thankful you didn't buy at WAE+ as their idea of a "free delivery" takes up to a month for goods to materialize. Even worst are their customer service.