Philippine Airlines (PAL) Reviews

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★★☆☆☆
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Philippine Airlines (PAL)
Philippine Airlines (PAL)

Latest Reviews

★☆☆☆☆

“They Extort You For Baggage Fees”

Written on: 28/02/2014 by Zaviert232 (1 review written)

I recently flew from Manila to Taipei. I checked two bags that each weighed 50 pounds. PAL charged me $32.00 US for excess baggage fees. On my return flight to Manila I checked two bags each now weighing 19 pounds. PAL extorted me for $92.00 US for my bags. Never, ever will I fly with this carrier. It is sad that such a wonderful country like the Philippines would condone this sort of action by PAL… Read Full Review

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★☆☆☆☆

“Useless Website ”

Written on: 07/11/2013

I have lost count of the times that I have tried to book a flight online using an International Master card or Visa card. Never accepts them, even though I am a Mabuhay member, so I come to reserve the flight and pay later, provides me with a reference number but cannot the number on lien or over the phone to their ticketing centres, you have to go to a PAL office to use the reference number. PAL as backward thinking as ever! Your flying inetrnational now, so get your act together PAL! Also the… Read Full Review

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★☆☆☆☆

“PAL = PLANE ATROCIOUSLY LATE”

Written on: 17/10/2013 by suedhi (1 review written)

Shame on you....The flights whether I fly fm home or fm the Philippines have always been delayed......and passenger are always left in the dark ....not only that they keep pretending everytime that first the flight will be delayed by 2hrs....then plus another 2hrs & then + another 2 hours....& The most anoying flight delays I have ever encountered in my Life… Read Full Review

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★★☆☆☆

“CRAZY”

Written on: 08/10/2013

After being delayed while already INSIDE the plane for 1-2 hours, a few minutes after take off we experienced a nightmare. The plane dropped twice due to air pockets causing the whole cabin to scream. NEVER again Philippine Airlines. This flight was HKG to MNL. I will never fly with PAL again… Read Full Review

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★★☆☆☆

“Poor service”

Written on: 03/08/2013

When we checked- in they announced that a different aircraft will be used due to some technical problems of the original aircraft that we are supposed to fly-in so they have to change our seat number. Unfortunately, when we got inside the plane it was very chaotic the ground stewards messed up the seat assignments and when they got inside to fix the problem they were the one who were rude to the passengers. It took them 1 hour to fix the problem. Before our flight, I received this email re… Read Full Review

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★☆☆☆☆

“MOST CUSTOMER UNFRIENDLY :(”

Written on: 02/08/2013 by Suresh3005 (1 review written)

I made a booking on e-bookers for a round trip from Abu Dhabi to Manila and back. I was booked from Abu dhabi to Bahrain and back on Etihad Airways and from Bahrain to Manila and back to bahrain were by Philippine Airlines. I could select a seat of my choice (Aisle always, as I am a bit taller) and also I could web-checkin on Etihad and the flight was great but when i tried to seat select on philippine air, I found that there is no such facility online and when i called the local office of… Read Full Review

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★☆☆☆☆

“PALpak Express”

Written on: 28/06/2013

I traveled alone: Ormoc Leyte-Cebu-Davao, with my infant 6 days ago. We had this turbo prop type of plane, sabi ko.. naku patay! I know the experience would be terrible for my 10 month old kid. She was a behave baby but for this one, every trick I’ve known didn’t work for her. She was crying around 90% of the total flying time. She vomited but I understood. Anyway to make this short I rebooked our flight such that the plane would be A320 and the flight is 9:05 AM, They have it during… Read Full Review

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★☆☆☆☆

“PALpak Express”

Written on: 25/06/2013

I traveled alone: Ormoc Leyte-Cebu-Davao, with my infant 6 days ago. We had this turbo prop type of plane, sabi ko.. naku patay! I know the experience would be terrible for my 10 month old kid. She was a behave baby but for this one, every trick I’ve known didn’t work for her. She was crying around 90% of the total flying time. She vomited but I understood. Anyway to make this short I rebooked our flight such that the plane would be A320 and the flight is 9:05 AM, They have it during… Read Full Review

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★☆☆☆☆

“CHANGE/CANCELLED FLIGHT WITHOUT INFORMING US”

Written on: 17/06/2013

They cancelled our flight and change our flight schedule without informing us. Our flight supposed to be 5:15PM but they change our flight to 5:40AM without informing us. We only knew because of the reminder notification I receive 5PM a day before our flight. Sucks we are hopeless!!! we need to cancelled our plan and schedule for the next day. We plan for this vacation long time ago and we have plan/schedule for that day. Our vacation is ruin and they did not give back the memories and… Read Full Review

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★☆☆☆☆

“Dreadful, dreadful, dreadful!”

Written on: 22/05/2013 by Annnnnne (1 review written)

I have had a dreadful experience with Philippine airlines. When my partner was hospitalised with a life threatening condition, they charged more than 50% administrative fee to refund. The flights were for early March 2013 - I requested the refund on the 5 February 2013 and I still haven't received the refund (of far less than 50% of what I originally paid) by 22 May 2013. They don't respond to emails, have poor customer service and almost no compassion. Don't fly with them unless you… Read Full Review

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★☆☆☆☆

“The most horrible experience”

Written on: 04/05/2013 by Eseno13 (1 review written)

It started out with asking for baggage allowance, i called pal customer service and was forwarded 5x wasting precious money on useless long distance calls. Finally i got the right number but no one picks up. I webt through once but the agent put me on hold very very long that he had forgotten. I chose pal because it minimizes layover time but the last minute pal cancelled and so i have to endure a gruelling 12 hours layover at manila airport without aplogy or assistance whatsoever. And until… Read Full Review

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★☆☆☆☆

“Terrible experience”

Written on: 25/04/2013

Our experience with Philippine Airlines customer service was TERRIBLE! we chose Philippine Airline from LAX to MNL.. it's fine but when we came back they give us a hard time and our seats were given to another passenger and we were moved to the rear end from seat # 35 move to seat #86. In addition, our flight delayed for 6 hours from Iloilo to Manila and Manila Hong Kong. Plus the exaspererating luggage checks took my scotch tape from my carry on bag because it's illegal in the Philippine… Read Full Review

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★☆☆☆☆

“PAL's Monopoly in the Philippines leads to bad...”

Written on: 16/03/2013 by lmacc2005 (1 review written)

I fly to the Philippines 4-5 times a year and I can tell you that PAL is a very poor airline and have the worst customer service. Flights are consistently delayed, checking-in and booking is such a hassle, flight attendants are rude, the food is horrendous, the seats are dirty and even if you fly with them often and accumulate miles in their premier program, it is incredibly difficult to use. You get no real benefit from their reward program. and lastly they are expensive compared to many other… Read Full Review

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★☆☆☆☆

“WASTE OF MONEY”

Written on: 19/02/2013

This airline is a waste of money, I would recommend Cebu Pacific and Airphil Express for domestic flight. Philippine Airline's crews are unfriendly! The seat is small and not comfortable. LCD panel are available but it was few, the volume "+" and "-" sign in my seat is not working. The seat belts are dirty, it is hard to reclined the chair, the plane is small and the crews makes you feel so uncomfortable. Newspaper are available but will be collected before arrival. Foods are given for free, a… Read Full Review

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★☆☆☆☆

“From Cagayan de oro to Cebu”

Written on: 16/02/2013 by eggnisyon (1 review written)

First my flight from Davao to Cagayan de oro.eas.moved from 5:55 in the afternoon to 9:30 in the evening. Now, Philippine Airlines is moving my 9:55 PM flight 2:30 the following day. This is really UNACCPETABLE!. i have booked a hotel and this means a night will go to waste. Also, I am left half the time to finish my task which is really impossible. I tried the so called "customer service" using my mobile and I was place on hold by agent named sheena castillo. She even hanged up on me! I… Read Full Review

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★☆☆☆☆

“Inquiry about travelling with a bike case. ”

Written on: 06/01/2013 by RObserver (1 review written)

On January 5, 2012 at approximately 12:30pm at YVR. I'm trying to travel to the Philippines at the end of the month from Vancouver. I'm just really concerned about bringing a travel bike case, to figure out how much it will cost me. I went to the airport to inquire about luggage policies when flying with Philippine Airlines. There were two PAL representatives available, I spoke with one of the male clerk, I told him about my situation and showed him my bike case. Without measuring the case or… Read Full Review

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★☆☆☆☆

“Online Booking Not Easy”

Written on: 18/11/2012

11/18/12 Attempted to book three flights with the Philippine Airline (PAL)to fly between three island in January 2013. Problem #1. The instructions to fill in the credit card information is not clear in PAL website. Finally after filling it out about three times, posting the credit card number what was conventional in most of my past experiences, I called the PAL company. The person over the told me to try it again. I had to guess how to fill it, because she did not know why it was not… Read Full Review

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Upset12Client's Comment

Written on: 27/12/2012

i am also having problems with the same thing. i purchased a ticket for 7 guests and then when its already my time to enter the cvc, it timed out. so i freaked out and called the customer service of my credit card company, asked them if it charged but it didn't. so, i just have to go to the agency or any near whatever store to pay for it. i don't want to purchase their online bookings again.

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★☆☆☆☆

“Worst airline...”

Written on: 14/11/2012

Hi, Flew PAL from HK on 10 November. First I was booked early morning flight and then booked on the 11.10... I had chosen PAL since it was the first flight of the day to Manila but they decided to cancel it. Crew on the flight were fake, unfriendly, food was terrible and we won't mention about the wine. I had booked a business class ticket . The Airbus 340 was from another prehistoric, not too sure about the safety of the plane. My recommendation, stay far away from Phillipines… Read Full Review

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Raemon27's Comment

Written on: 19/02/2013

Yeah, truly..
This airline is terrible. The food is served but it is the cheap of the cheapest! Newspapers are given instead of magazine but it will be collected before arrival. Seats are not comfortable and the crews are unfriendly. The plane was old and the pilot did not meet the estimated time of arrival.
I will not recommend Philippine Airlines! This is a waste!

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★★★★★

“PAL'S LATEST FLIGHT SAFETY VIDEO IS FUN ”

Written on: 06/11/2012 by EXAN (4 reviews written)

The latest flight safety video of Philippine Airlines prior take-off is super informative and fun to watch ! Glues you to your screen ! Informs you as it entertains ! Congrats to the brains behind this innovation, truly another first... once again; PAL's dynamic innovations "SHINING THROUGH" !… Read Full Review

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Zongo's Response to EXAN's Review

Written on: 21/07/2013

Careful not sarcastic enough! Somebody who has not flown on this airline might think you are serious.

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★★★★★

“Great service”

Written on: 01/11/2012 by gkhyle (1 review written)

I have been on a flight to manila and unlike other local airlines there are snacks it has a biscuit and a bag of peanuts but it is still better than nothing .seats can recline ... of course it is more expensive than budget airlines but worth it for a domestic flight.I wish they will improve their snacks and drinks but it is ok… Read Full Review

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Ellaregalado's Response to gkhyle's Review

Written on: 16/05/2013

URGENT ALERT TO TRAVELLERS: Philippine Airlines is one of the last remaining airlines in the world to prohibit the transport of primates to laboratories. Please tell them that you won’t fly while animals die – sign the petition.

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Zongo's Response to gkhyle's Review

Written on: 21/07/2013

THIS is absute Tosh!

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