Aviva Home Insurance Reviews at Review Centre

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Summary

Aviva home insurance was previously known in the UK as Norwich Union home insurance.


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Latest Reviews

★☆☆☆☆

“Do not insure with Aviva!!”

Written on: 10/08/2016 by citykim1960 (1 review written)

I would like to warn people NOT to take out any form of insurance with this company!! Recently my fridge/freezer broke and after accepting my claim they happily paid out for the contents and would pass the repair over to their engineers. It should've cost £150 to repair it BUT Aviva took so long to accept my quotes and the independent one they arranged it was no longer viable for repair. Now they suddenly had a change of mind and refused to pay out for a new one, even though they had… Read Full Review

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★☆☆☆☆

“7 years fighting over a stolen Motorhome and not settled”

Written on: 24/04/2016 by AlondraCastillo (1 review written)

Our motorhome was stolen and found burnt in a different province, and the say that we did it ourselves. We have been lied to, harassed, our characters destroyed, This company is an outrage! some of the reasons they gave us for denying claim is we travel at night, only criminals travel at night, we checked to see what kind of policy we had on the advice of our broker, again only criminals check to see what kind of coverage they have... it goes on and on, we even paid our premiums for a year… Read Full Review

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★★☆☆☆

“MicroFit Solar $800+ per year!”

Written on: 21/02/2016 by madstal (1 review written)

We had Aviva for many years at the suggestion of our Broker, however once we installed Solar Panels for the Microfit program they jacked up our rate almost $800 as they now consider that a home business! We stayed with them an extra year and paid their crazy premium, but this year at renewal when they wanted almost $6k for our home, we had to go with another company under $4k and they treat the panels as a $50 extension, not $800 live Aviva. No claims experience to speak of. Customer… Read Full Review

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★☆☆☆☆

“Horrific company....”

Written on: 06/01/2016 by lzSmith228 (1 review written)

Inflicted a 4 year court battle on our neighbours *both seniors* after they suffered a devastating house fire. I cant even describe how horrifically and callously this company behaved towards them.If it was possible to give them a lower rating, I would. Unimaginable in this day and age that any company would behave in this fashion. Do yourself a favour and look for a more professional and less motally bankrupt company. You'll be thankful you did when you've lost everything and need help. … Read Full Review

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★☆☆☆☆

“Their Claims Handling is Awful”

Written on: 23/11/2015 by iday (1 review written)

A long standing Aviva customer for a number of different insurances. Have two matching sofas rather than a three piece suite, which have removable covers. Can no longer get original fabric. Aviva will only pay for the replacement of the fabric on one sofa!! Do you feel this is a reasonable and fair response and one that you would accept in my position? Aviva also play the game of getting their loss adjusters, in this case Independent Inspections, to negotiate which takes much longer and keeps… Read Full Review

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Iday's Response to iday's Review

Written on: 23/11/2015

Aviva suddenly quick and reasonable, and have made acceptable offer to settle!! Upgrade the one star to three!!

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★★★★★

“Accidental TV break”

Written on: 27/09/2015 by Millardb (1 review written)

Phoned up on the Sunday after accidental swinging my sofa into the TV while rearranging the lounge, explained the situation and within 15 minutes they had authorised my claim and gave me an Amazon voucher which was perfectly adequate financially to replace the TV. Couldn't get over how quick they got it sorted, great insurer… Read Full Review

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Jordanlee28's Response to Millardb's Review

Written on: 30/10/2015

Don't use Aviva because they absolutely rubbish! speaking from experience.

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★☆☆☆☆

“LONG STANDING CUSTOMER BADLY LET DOWN WHEN I NEEDED THEM!”

Written on: 22/05/2015 by rugbyleague1 (1 review written)

I have been with Aviva for about 15 years - both for my home insurance and both myself and wife's car insurance - and NEVER made a claim. This year we had a water leak under the floor so I rang Aviva in a panic asking for assistance. The claims department told me I wasn't covered for this. Today I received my renewal which had gone up 50% along with the policy details. It isn't untilI fully read my policy that I have realised I was fully covered for water leaks under my floor. I rang Aviva… Read Full Review

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★☆☆☆☆

“Unfair Pricing”

Written on: 14/11/2014 by 392McKee (1 review written)

I contacted Aviva for auto insurance in the summer for my little convertible sports car, I was quoted and paid $254/month which I agreed to. The following month after wards I wanted to know how much it would be to change to a different vehicle, 2007 Lexus. I was quoted $460/month, I have emails proving all of this. The next following two months payments were still $254/month which I found odd. The month after in Oct. I was charged $949.44 which was absurd it was more than double what I had been… Read Full Review

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★☆☆☆☆

“AVIVA leaves us out in the cold”

Written on: 14/07/2014

After last year's ice storm, AVIVA left us out in the cold to be sick and freezing. We lived with portable electric heaters until a month later they said we could go ahead and deal with our broken furnace ourselves because they couldn't get their contractors to respond. We did that, AVIVA didn't reply to my call about the costs as the adjustor was sick for two weeks and didn't have anyone else to answer. Imagine such a large company and no one to take calls from customers when an adjustor is… Read Full Review

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★★☆☆☆

“Leopard doesn't change it's spots”

Written on: 24/06/2014 by terryjacckson (1 review written)

Purchased house and contents insurance through Santander. Not realising it was an aviva policy. Had I known this I would not have committed myself. Bad experiences lead to long memories and my family having experienced shoddy treatment from Norwich Union as it was then known. Beware of insuring with aviva they are happy to take your money, but when it comes to paying out on a genuine claim they will look for any loophole possible to wriggle out of it, Go somewhere else and be careful in my… Read Full Review

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Kerrydjones's Response to terryjacckson's Review

Written on: 16/07/2014

hello there..i am sorry but not shocked with your review, my partner had a house fire which left him without a change of clothes even, as the house was gutted..and it took them close on 14 months to come to a decision, which was....surprise surprise...a no chance..they went back and forth to court, incurring extra bills, but in the end, they won with a minor clause in the contract..my partner had building and contents insurance, he never missed a payment in the years he was with them...we were and still are suffering from their decision..

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Terryjacckson's reply to Kerrydjones's Comment

Written on: 17/07/2014

Many thanks for comment
No suprises, no response from Aviva Management. Basicly this feedback page is as useless as Aviv.
The sad thing is that as it turned out . I would not have made a claim as the amount involved was a lot less than I thought.
Am moving soon will find another company.

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★☆☆☆☆

“Avoid Aviva insurance at all costs - 4 years of hell ”

Written on: 11/06/2014 by Rykerl433 (1 review written)

we had a major house fire in 2010 and I sure can talk from experience. Aviva who we have been insured with for many years to cover both contents and buildings have been as awkward as could be. For 7 months they had us move from place to place 9 times. 4 years on their builders who they chose has left the place in a state with tiles falling off the roof as they reused the same old fire damaged tiles, great big holes in the walls left by the builders, leaking pipes and leaking toilet, substandard… Read Full Review

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★☆☆☆☆

“Overnight removal”

Written on: 06/06/2014

After furniture (liquid spill) damage by the northern removals company we sought assistance under the Aviva home policy. Then we found the exclusion clause in small print on page 23 stating no cover if ones furnishings etc. are stored overnight in a furniture depository. This happens if the move, like ours, is from Yorkshire to Cornwall for example. Lorry driver hours are exceeded so the overnight (secure premises) stop is mandatory. Another reason not to use this particular company apart from… Read Full Review

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★☆☆☆☆

“Avoid Aviva at all costs - Horrific nightmare for 4 years”

Written on: 04/06/2014 by Serenity474 (1 review written)

Avoid Aviva the insurance company at any price! After our house fire 4 years ago and according to the contract all renovations should have taken a maximum of 12 weeks to be completed - well its now 4 years on and the company has not completed the works on the house, my mum with two young disabled children and two of us older children have been forced to move 7 times in 9 months - the extreme stress and distress of her having to drive 3 times a day 9 miles each way to a school, having no… Read Full Review

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★★★★★

“Frying pan fire.”

Written on: 29/05/2014 by Blobby2 (1 review written)

I recently made a claim for the frying pan fire. After telephoning they sent someone from Asprea the next day, Friday. They couldn't have been more helpful. They sent someone to clean the smoke damage on the Monday. The man couldn't come on the Tuesday, he had to finish another job, so they sent someone else, before the first man could return. They actually came at the time we agreed and were good workers. The decorators came a few days later, also good workers. All the workers were friendly… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 30/04/2014 by tdMacLeod479 (1 review written)

Not happy at all!!! Based on this one experience and their inability to have some kind of common sense to be understanding would be great. No billing information about payments. No phone calls when I put a stop payment based on the their billing name that was listed not being anything that I know. Went to broker to resolve but broker was closed on the weekend and had to be paid by 12:01am Monday Morning. got to the the broker shortly after it opened Monday and they cancelled the… Read Full Review

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★☆☆☆☆

“Aviva havent even responded to a claim ”

Written on: 10/03/2014 by Crouch94 (1 review written)

My elederly mother was burgled the first time ever. Having insurance through Aviva we would hope all would be resolved quickly and efficiently. How wrong were we.... 5 months now since the incident and took 2 months to complete the lengthy paperwork to which we did as required. We recieved one call to advise we were not covered for everything despite making them aware of these items in the house. So far after numerous emails and calls we have no movement. When calling back in January their… Read Full Review

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★☆☆☆☆

“Terrible - Took almost a month to get anywhere!”

Written on: 01/03/2014 by enya123101 (1 review written)

Hi Do not and I repeat do not get aviva insurance. Sure the adverts are nice and funny but nothing is funny about having no TV or Laptop for a month. After both were water damaged in a accident I rang up the bumbling idiots at aviva for help,naturally assuming that they'd help. I mean I don't pay £200 a year for nothing do I? So they ask me questions and say that I'll get a replacement in a week,providing one of their clipboard idiots can come and collect both objects tomorrow. I agreed… Read Full Review

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★☆☆☆☆

“aviva are awful”

Written on: 26/02/2014

Avoid aviva like the plague. First time in five years, I tried to claim. I got faced with a lot of hassle and in the end I cancelled my policy and got charged. It was awful. The customer service was awful. I lost five years worth of money… Read Full Review

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★☆☆☆☆

“One of the worst experiences of my life”

Written on: 10/12/2013

It would take far too long to go into the details of the nightmare that was my home insurance claim with AVIVA. Some of the highlights; a small claim took 9 months; they sent unqualified, unlicensed contractors to do the work. The contractors all but destroyed my home, including a number of areas not even affected by the claim. I had to pay for and/or provide the supplies, including paint and tools for the contractors as they did not have tools (not even rags), and instead of purchasing the… Read Full Review

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★☆☆☆☆

“terrible service”

Written on: 12/11/2013 by anniemol (1 review written)

I just wanted to cancel my home insurance simple you would think. I rang the company up and said I wished to cancel I was offered another premium to get me to stay I said no but could get off the phone so said I wanted to think about it I called back the next day and did cancel the renewal. A few days later I was sent my new policy with Aviva I had to call up again to say I had cancelled this what is going on? I was told dont worry just a computer error I was told my policy had been cancelled I… Read Full Review

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