Esure Car Insurance Reviews

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Esure Car Insurance

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Latest Reviews

★☆☆☆☆

“do not insure with esure”

Written on: 17/06/2017 by Oliverss1953 (1 review written)

dont insure your car with esure as when an incident occurs they blame you and it's actually the 3rd parties fault . im disgusted in the service and i will not be using this company for anything again. so people if some one hits back of you when your resversing its your fault . thats what esure says. so all that learning to reverse around the corner , you best not do it… Read Full Review

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★☆☆☆☆

“ihave no understand who work is very bad be very...”

Written on: 05/06/2017 by Ava101 (1 review written)

I'm honest don't lose ur money here iwill never back… Read Full Review

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★☆☆☆☆

“useless”

Written on: 01/06/2017

after a hit and run had damaged my car they insisted i claimed on MY insureance , they use tinpot body shops , took them 5 weeks to repair a dented wheel arch and doors. dispites esure`s claims manager telling me they would "guide me step by step" it was left to me to phone ad chase up the repairs. do not use… Read Full Review

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★☆☆☆☆

“Liars and theves”

Written on: 22/03/2017 by Anthonycole (1 review written)

This company have lied to me for six months. They told me they would add my young daughter to my policy after I had the policy for six months. This was an out and out lie they have stolen six months of insurance from me because my daughter has not been able to learn in this car either. They are rotten scumm and I would not recommend them to my enemies.Rip off merchants !… Read Full Review

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★☆☆☆☆

“esure bodyshop blunder”

Written on: 16/02/2017 by JadenBailey225 (1 review written)

Mazda 3 2015 in ak autos atherton new rear bumper and paint required expect near factory finish bumper differnt colour to rest of car when asked to remove over spray from blk plastic bumper insert they sprayed the insert with a textured finish which is anone paint part remember this car Is only 3 month old declined a repaint and was paid by esure 1500 to get get done else where esure use poor quality body shop and people who cant think for them selves… Read Full Review

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★☆☆☆☆

“What a joke”

Written on: 24/11/2016 by GerardoBlevins (1 review written)

my mother rang esure to say she had been involved in an accident .. They took all of her details and said that they would send a pick up to collect her car and replace it with a courtesy car the following day ... After waiting in until approx 3pm the following day she rang the company back to see what time they were coming .. The advisor said that she would possibly have to wait until the following day as the terms and conditions state that you could possibly have to wait 48 hours for a… Read Full Review

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★☆☆☆☆

“Should have negative star option”

Written on: 29/10/2016 by Msmyahoo (1 review written)

I want to know those people giving more than 3 stars' are they real customer or fake? Everytime you call them you have to make sure you are well fed, nothing to do for at least an hour and set your mind as you are talking to your superior… Read Full Review

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★☆☆☆☆

“Very poor service”

Written on: 07/10/2016 by alanlee (1 review written)

Although I have an answerphone I had no messages from Esure about an incident I had reported. When I did phone them to explain how the incident happened it all seemed very unprofessional.Would not advise anyone else to insure with them… Read Full Review

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★☆☆☆☆

“They just don't answer their phones!”

Written on: 04/09/2016 by McBrideck253 (1 review written)

Been with them for a few years, never claimed. Renewal notice comes through more expensive than previously. Also more expensive than competitors. Looking through my previous renewal notices it shows they've been trying to ratchet up the costs despite my NCD rising. Tried to call to cancel my renewal but after 15 minutes on hold gave up. Probably dodged a bullet in retrospect. If they're that bad a dealing with potentially new money, what are they like dealing with claims when you really need… Read Full Review

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★☆☆☆☆

“Simply Appalling”

Written on: 19/07/2016 by KevinNE (1 review written)

They're quick to take payment. But, 2 years after having an accident they still haven't sorted out the claim. Now the other party's solicitors have issued court proceedings against me because of the lack of help from Esure. Calls take ages to be answered, I'm waiting now and have been for 1hour and 24 minutes. They shut on Sunday, and only handle calls about the accident up to 5PM, i.e. while we're at work if they don't close and cut you off before then. Communication from them is almost… Read Full Review

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★☆☆☆☆

“worse than car crash”

Written on: 13/06/2016 by imanf (1 review written)

insurance from shielas wheels, just a warning do not use them. Problems encountered 1) missing cheque even although not agreed to payment 2) recalling courtesy car even although i have no car and need it as I have an cheque to settle claim 3) inability to pass on the fact i am disputing car value 4) after complaining loudly am told "oh yes" on your claim you have car hire so we can give you car and not leave you stranded 5) when asked what about my monies to be returned if paid up from… Read Full Review

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★☆☆☆☆

“Esure - Car Insurance with no extras...............”

Written on: 12/03/2016

That's right, no extras at all including customer service. I had a text and missed call from Esure saying I had been involved in an incident and to call them. I thought it might be a scheme however when I called I couldn't get through and had to try again the next day. When I did manage to speak to someone it appears that my reg had been given in error and at the time I was relieved, asked for something in writing and left it at that. What I should have questioned was if esure knew this was a… Read Full Review

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★☆☆☆☆

“Customer for 4 years. Started at 300 punds, gradually...”

Written on: 03/03/2016 by Eviem60 (1 review written)

Customer for 4 years. Started at 300 punds, gradually rose each year - then it jumped to 900 on latest renewal. I cancelled and got AA car insurance, with better terms at 297 pounds.... So much for loyalty and competitiveness. guy on phone today at esure was very rude, not bothered and basically agreed with me, when I said it was incredible. Over ten years no claims. clean licence. No convictions. Home owner. 4 years history with esure. Im like, a pretty good customer - so i thought??… Read Full Review

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★☆☆☆☆

“2nd rate company”

Written on: 25/02/2016 by 87Dalton (1 review written)

I took out insurance with esure and subsequently was run into by another driver (their fault not mine) in October. Since this date I have had my car repaired and paid my excess as requested although esure have failed to chase up the other party and 4 months later I am still out of pocket. I have phoned esure over 9 times and they still have not dealt with it. All they say is that the claim will probably be settled 50/50 despite it not being my fault… Read Full Review

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★☆☆☆☆

“Awful! Terrible! Appalling!”

Written on: 06/01/2016 by HoldenMcKnight (1 review written)

Tried to renew by calling their Customer Service line but had trouble getting through no matter what time of the day I called. Went online to renew and was given a quote that was 12 years old! One part of the website to generally log in says it didn't recognize my details but when I clicked on retrieve quote' it did!!! Absolutely useless company,impossible to contact,impossible to log in to the website ,and if you do it's almost impossible to get the right details!! AVOID THIS LOUSY SHODDILY… Read Full Review

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★☆☆☆☆

“Cancelation Fees”

Written on: 19/12/2015 by 435Little (1 review written)

had 6 month insurance with them, they raised premium after 6 moth by over $100.00 for 6 month. Cancelled the policy and they charge a $50.00 cancellation fee. … Read Full Review

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★★★★☆

“Byron great customer service”

Written on: 09/10/2015 by DawnRae (1 review written)

My first experience with the customer service here was horrendous the guy mad changes to my policy that i did not ask for and also charged me....but on soeaking to Byron whom i may add had fantastic customer service skills changed my opinion. Byron sorted everything out for me in an instant and refunded my money it reatored my faith haha. Thankyou Byron x… Read Full Review

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★☆☆☆☆

“You better think twice before using them”

Written on: 01/10/2015 by 222Greenwood (1 review written)

How did they even get the title of Defaqto insurance company? In my experience they are not customer orientated. It's 5p/min to call and they do not hurry. Then it's £26 for any changes to the policy. Read other reviews and you will note the same story!!! Never again… Read Full Review

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★☆☆☆☆

“Bloody nightmare”

Written on: 17/09/2015 by 84Nelson (1 review written)

Inept, incompetent bungling idiots, surprised they are still operating! Many phone calls to explain new documents were required to tax vehicle, I'm disabled, they sent someone else's details and documents!… Read Full Review

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★☆☆☆☆

“Esure Broker (part of Esure Group) charged us a £65...”

Written on: 02/09/2015

Esure Broker (part of Esure Group) charged us a £65 cancellation fee which was not in the original documentation. (Our car died, so we had to cancel. Not a nice time to get an extra fee you're not expecting.) To contact customer services they ask you to phone a no. which charges 5p a minute. They don't answer in a hurry. I wrote a letter (not wanting to incur a huge phone bill waiting to get through and then talking to some poor call centre person who has no idea why I've been wrongly… Read Full Review

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