Esure Car Insurance Reviews

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Esure Car Insurance

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Latest Reviews

★☆☆☆☆

“Awful! Terrible! Appalling!”

Written on: 06/01/2016 by HoldenMcKnight (1 review written)

Tried to renew by calling their Customer Service line but had trouble getting through no matter what time of the day I called. Went online to renew and was given a quote that was 12 years old! One part of the website to generally log in says it didn't recognize my details but when I clicked on retrieve quote' it did!!! Absolutely useless company,impossible to contact,impossible to log in to the website ,and if you do it's almost impossible to get the right details!! AVOID THIS LOUSY SHODDILY… Read Full Review

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★☆☆☆☆

“Cancelation Fees”

Written on: 19/12/2015 by 435Little (1 review written)

had 6 month insurance with them, they raised premium after 6 moth by over $100.00 for 6 month. Cancelled the policy and they charge a $50.00 cancellation fee. … Read Full Review

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★★★★☆

“Byron great customer service”

Written on: 09/10/2015 by DawnRae (1 review written)

My first experience with the customer service here was horrendous the guy mad changes to my policy that i did not ask for and also charged me....but on soeaking to Byron whom i may add had fantastic customer service skills changed my opinion. Byron sorted everything out for me in an instant and refunded my money it reatored my faith haha. Thankyou Byron x… Read Full Review

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★☆☆☆☆

“You better think twice before using them”

Written on: 01/10/2015 by 222Greenwood (1 review written)

How did they even get the title of Defaqto insurance company? In my experience they are not customer orientated. It's 5p/min to call and they do not hurry. Then it's £26 for any changes to the policy. Read other reviews and you will note the same story!!! Never again… Read Full Review

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★☆☆☆☆

“Bloody nightmare”

Written on: 17/09/2015 by 84Nelson (1 review written)

Inept, incompetent bungling idiots, surprised they are still operating! Many phone calls to explain new documents were required to tax vehicle, I'm disabled, they sent someone else's details and documents!… Read Full Review

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★☆☆☆☆

“Esure Broker (part of Esure Group) charged us a £65...”

Written on: 02/09/2015

Esure Broker (part of Esure Group) charged us a £65 cancellation fee which was not in the original documentation. (Our car died, so we had to cancel. Not a nice time to get an extra fee you're not expecting.) To contact customer services they ask you to phone a no. which charges 5p a minute. They don't answer in a hurry. I wrote a letter (not wanting to incur a huge phone bill waiting to get through and then talking to some poor call centre person who has no idea why I've been wrongly… Read Full Review

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★☆☆☆☆

“Fees to call customer services and large fee to cancel”

Written on: 02/09/2015

Esure Broker charged us a £65 cancellation fee which was not in the original documentation. (Our car died, so we had to cancel. Not a nice time to get an extra fee you're not expecting.) To contact customer services they ask you to phone a no. which charges 5p a minute. They don't answer in a hurry. I wrote a letter (not wanting to incur a huge phone bill waiting to get through and then talking to some poor call centre person who has no idea why I've been wrongly charged.) The letter was not… Read Full Review

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★☆☆☆☆

“Cheap premium, poor service”

Written on: 05/08/2015 by Stratfordian (1 review written)

After having a vehicle drive into me, I made a claim via Esure. Eventually the other insurance company conceded responsibility, and I was told by Esure that they would be forwarding the costs that I had incurred (my £150 policy excess)once recovered. After I requested an update, after a few weeks, I was told that I had been given incorrect information, and that I would have to fight for these costs without any help or support from Esure. I now find myself up against the stone wall of… Read Full Review

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★☆☆☆☆

“Why charge ??”

Written on: 23/07/2015 by YaritzaFowler5 (1 review written)

Complete rip off charge for phone calls could be free phone number also extortionate pricing for changing details will never use them again .. My last company give you the option to change details on line as many times you want at no charge (swift cover and axia) be going back to them… Read Full Review

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★☆☆☆☆

“runaround and clueless ”

Written on: 29/05/2015 by iwBrewer397 (1 review written)

When you call them they give you another number to call then they give you another number then they give you the first number again. I have asked them 4 times for proof of no claims and nothing yet!… Read Full Review

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★☆☆☆☆

“Called with a simple questions about my policy which...”

Written on: 27/04/2015 by Whatupjack (1 review written)

Called with a simple questions about my policy which is due for renewal. Kept on hold for 25 minutes before giving up. Have now noted the consistently terrible reviews on-line. Will be taking my business elsewhere… Read Full Review

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★☆☆☆☆

“If I could give it less than 1 star I would”

Written on: 24/04/2015 by nickib (3 reviews written)

I was in an accident and my car was supposed to be collected on the Thursday morning (23/04/2015) . The "approved garage" Autospray didn't collect it till almost 5pm. This meant that, according to their SLA with the insurance company Esure (Sheilas Wheels), they didn't have to provide me with a courtesy car till Monday (2 working days). I live in the middle of nowhere with no bus service. Sheilas Wheels and Esure were both quite happy that it was OK for me to starve for five days before they… Read Full Review

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★☆☆☆☆

“The worst car insurance ever ”

Written on: 22/04/2015 by Averie63 (1 review written)

Last year I was stopped just affeter the give way point and thats is because there were cars parked up on bouth sides of the road and I did not have a clear view of the road so edege fowards and stoped the first car went along then I saw a car caming a bit faster then usal I waited so I put my hand break on, about 25 seconds latre this woman hit my car for no good reason, my insurance told me oh we have to accept liability beacuse you came out of the give a way point. The high way code say very… Read Full Review

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★☆☆☆☆

“cancellation”

Written on: 30/03/2015 by GaelWood348 (1 review written)

I phoned them to cancel my policy they told me if I don't send my new insurance policy in they would charge me 35 pounds. What's wrong with my word there just hoping you forgot so they can get money out of you.... beware of esure… Read Full Review

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★☆☆☆☆

“Esure sold my personal details”

Written on: 17/03/2015 by solddowntheriver (1 review written)

I had a very minor knock around year ago. Esure did settle my claim ok but I have now discovered they have sold my personal details and the details of the accident to a bunch  calling themselves the 'Traffic Advice Centre' who ring my personal mobile about three times a week. I am always very careful to check the boxes that say I do not give permission for my personal details to be shared with anyone, so this was either not offered to me or was buried so deep I didn't see it. Not to be trusted… Read Full Review

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★☆☆☆☆

“Poor communication and customer service”

Written on: 09/03/2015 by Simkin (1 review written)

I have been an ensure customer for a number of years and have never defaulted on any payments. On 17/02/2015, I incurred a road traffic accident and later contacted esure to make them aware of this accident. When I contacted ensure to make the claim their customer service staff was extremely unhelpful and paid no attention to what I was saying and kept interrupting me when I was explaining how the accident had occurred. I was then put on hold several times and felt rushed almost bordering on… Read Full Review

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★☆☆☆☆

“Avoid avoid avoid!”

Written on: 04/03/2015 by ron2015 (1 review written)

Terrible service!! They just wanna grab your money! pay extra and choose another insurance company… Read Full Review

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★☆☆☆☆

“payed out on a vehicle i no longer owend ”

Written on: 02/02/2015 by BOSSHOGG37 (2 reviews written)

I sold my wife's car on the 9th of Feb 2014 the new owner crashed the car into two parked cars and drove off 14th Feb as the paper work was still with DVLA the police knocked me out of bed 3.30am i informed them who i sold the vehicle to name and address and description the police give me a ref number which i rang the next day and they informed me that they had spoken to the new owner and got her insurance details so i never thought no more of it 4 days later i get a letter form my insurance… Read Full Review

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★☆☆☆☆

“Shocking service for renewal”

Written on: 24/01/2015 by MelinaCorbett (1 review written)

Been with esure for one year,no issues as did not have to change details or make a claim. Checked my policy as I knew renewal was approaching. Checked on there website and it stated in would receive a letter regarding the renewal 20 days before it is due. No letter or contact from them at all. Then a text arrived stating to call them to renew. The text stated to call 7 days after the policy expired. Luckily I called them on the day of renewal and was told I got the text because the auto renewal… Read Full Review

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★☆☆☆☆

“Completely incompetent”

Written on: 24/12/2014

They sold me a policy that did not all I asked for. Refused to talk to me, once I had set up, and paid for my husband's policy. Kept changing their minds about the documents the needed. Then, when I finally lost patience and cancelled the policy, the day before it was due to start, after being assured by the staff member that a confirmation email would follow, they are now trying yo say that I did not cancel on time, and are trying to hold on to some of my money. It is so stressful. I will… Read Full Review

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