Esure Car Insurance Reviews

Click here if this is your business
★☆☆☆☆
1.4 / 5
281
12% of users recommend this
Click here if this is your business
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Esure Car Insurance - Ask a question now

Media Gallery for Esure Car Insurance

Esure Car Insurance

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“runaround and clueless ”

Written on: 29/05/2015 by iwBrewer397 (1 review written)

When you call them they give you another number to call then they give you another number then they give you the first number again. I have asked them 4 times for proof of no claims and nothing yet!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Called with a simple questions about my policy which...”

Written on: 27/04/2015 by Whatupjack (1 review written)

Called with a simple questions about my policy which is due for renewal. Kept on hold for 25 minutes before giving up. Have now noted the consistently terrible reviews on-line. Will be taking my business elsewhere… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“If I could give it less than 1 star I would”

Written on: 24/04/2015 by nickib (3 reviews written)

I was in an accident and my car was supposed to be collected on the Thursday morning (23/04/2015) . The "approved garage" Autospray didn't collect it till almost 5pm. This meant that, according to their SLA with the insurance company Esure (Sheilas Wheels), they didn't have to provide me with a courtesy car till Monday (2 working days). I live in the middle of nowhere with no bus service. Sheilas Wheels and Esure were both quite happy that it was OK for me to starve for five days before they… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“The worst car insurance ever ”

Written on: 22/04/2015 by Averie63 (1 review written)

Last year I was stopped just affeter the give way point and thats is because there were cars parked up on bouth sides of the road and I did not have a clear view of the road so edege fowards and stoped the first car went along then I saw a car caming a bit faster then usal I waited so I put my hand break on, about 25 seconds latre this woman hit my car for no good reason, my insurance told me oh we have to accept liability beacuse you came out of the give a way point. The high way code say very… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“cancellation”

Written on: 30/03/2015 by GaelWood348 (1 review written)

I phoned them to cancel my policy they told me if I don't send my new insurance policy in they would charge me 35 pounds. What's wrong with my word there just hoping you forgot so they can get money out of you.... beware of esure… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Esure sold my personal details”

Written on: 17/03/2015 by solddowntheriver (1 review written)

I had a very minor knock around year ago. Esure did settle my claim ok but I have now discovered they have sold my personal details and the details of the accident to a bunch  calling themselves the 'Traffic Advice Centre' who ring my personal mobile about three times a week. I am always very careful to check the boxes that say I do not give permission for my personal details to be shared with anyone, so this was either not offered to me or was buried so deep I didn't see it. Not to be trusted… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Poor communication and customer service”

Written on: 09/03/2015 by Simkin (1 review written)

I have been an ensure customer for a number of years and have never defaulted on any payments. On 17/02/2015, I incurred a road traffic accident and later contacted esure to make them aware of this accident. When I contacted ensure to make the claim their customer service staff was extremely unhelpful and paid no attention to what I was saying and kept interrupting me when I was explaining how the accident had occurred. I was then put on hold several times and felt rushed almost bordering on… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Avoid avoid avoid!”

Written on: 04/03/2015 by ron2015 (1 review written)

Terrible service!! They just wanna grab your money! pay extra and choose another insurance company… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“payed out on a vehicle i no longer owend ”

Written on: 02/02/2015 by BOSSHOGG37 (2 reviews written)

I sold my wife's car on the 9th of Feb 2014 the new owner crashed the car into two parked cars and drove off 14th Feb as the paper work was still with DVLA the police knocked me out of bed 3.30am i informed them who i sold the vehicle to name and address and description the police give me a ref number which i rang the next day and they informed me that they had spoken to the new owner and got her insurance details so i never thought no more of it 4 days later i get a letter form my insurance… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Shocking service for renewal”

Written on: 24/01/2015 by MelinaCorbett (1 review written)

Been with esure for one year,no issues as did not have to change details or make a claim. Checked my policy as I knew renewal was approaching. Checked on there website and it stated in would receive a letter regarding the renewal 20 days before it is due. No letter or contact from them at all. Then a text arrived stating to call them to renew. The text stated to call 7 days after the policy expired. Luckily I called them on the day of renewal and was told I got the text because the auto renewal… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Completely incompetent”

Written on: 24/12/2014

They sold me a policy that did not all I asked for. Refused to talk to me, once I had set up, and paid for my husband's policy. Kept changing their minds about the documents the needed. Then, when I finally lost patience and cancelled the policy, the day before it was due to start, after being assured by the staff member that a confirmation email would follow, they are now trying yo say that I did not cancel on time, and are trying to hold on to some of my money. It is so stressful. I will… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Poor service - rationale”

Written on: 23/12/2014

I have been insured with two cars with Esure for some three years. I wanted to insure my Volvo Estate (which is 9 years old) so my 20 almost 21 year old undergradutae son could very ooccasionally get some driving experience- like maybe 2- 3 times a month. I call Esure and am told no go. He would need to be 21 at least. Yet going onto the Internet Money Supermarket produced 42 quotes within 5 minutes!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“2 Years Hassle Free Service”

Written on: 09/12/2014 by zahidwins (1 review written)

Been with eSure for over 2 years now - in that time I have changed car twice, never had any problems calling them up to amend the policy - in one instance I got a refund when they recalculated the premium! Quite surprised to read reviews about poor customer service and telephone manner, always found them friendly… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“where's my online account?”

Written on: 20/11/2014 by JamesSlug (1 review written)

I joined esure on 25.01.13 as it was my cheapest quote. As a customer, I should be able to log into "my account" to change my details as and when I need to. Unfortunately I can't! I haven't been able to log in since I started the account, which is now nearly 11 months old. I have complained. I have emailed customer services. I have waited patiently, but still no account. I do not want to phone a 0906 number when I can change my car details for free, or is that the con?? I can't wait nor my… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“customer service, shockingly bad! avoid!”

Written on: 10/11/2014 by MrsBandtheclan (1 review written)

Liars! I recently chose ensure as it was the cheapest car insurance quote. I needed to make a change to my policy, I waited 8 days for a call back, even then a mumbling idiot left a message clearly trying to avoid speaking to me! I was told I needed to pay £56 to make the change. I refused to pay. I then had this reduced to £30. It took me an hour to get out of the call handler what the fee was for. He was trying make out that my premium had been increased by the change. I asked for a… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Not even 1 star!”

Written on: 22/09/2014 by Vicentey3 (1 review written)

Travelled for 2 1/2 months pregnant with twins without car insurance. I won the court case, because obviously that have found out this insurance wrote a pack of lies. I wouldn't enven give them 1 star if there was an option… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Shocking customer advisor!”

Written on: 18/09/2014 by Lou1983 (1 review written)

Had a very impatient, rude customer advisor his phone manor was shocking, his attitude stunk and all because I made the mistake of not having the right number for my accounts details, I had the wrong number available, yes my mistake granted but upon finding this he decided he would read the full terms and conditions again which added a nice extra bit time on to the phone call I genuinely believe he was trying to drag the call out after this and this is after scolding me like a child for getting… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“excessive cancellation charges”

Written on: 15/09/2014

My wife took out car insurance with esure in November 2013 paying the premium in one go. Early in 2014 she developed numbness in her right leg which made it difficult for her to drive. By July 2014 we found that she had developed MS and so decided that for the time being she would not attempt to drive. We sold the car in early August and informed esure that the policy was no longer needed. We received confirmation that the policy had been cancelled and thought no more about it. Later in August… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“So helpful”

Written on: 06/09/2014 by danwat (2 reviews written)

I am extremely suprised to see all of the negative reviews on here given the exceptional standard of service that I have received. I recently changed my car and switched insurance providers. Before buying cover with Esure (who were the second cheapest option on price co.parison sites) I called their helpline and selected the options that an existing customer would use (I wanted to check what service I would receive if I decided to use them). I got through quickly to a gentleman who was very… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible!!”

Written on: 16/08/2014 by 428Ramos (1 review written)

Worst car insurance company ever. Customer service are really rude and do not know how to talk to people… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview