Esure Car Insurance Reviews

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1.7 stars
Average rating for this product is: 1.7 out of 5

From 0 ratings and 58 reviews

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Average Ratings for Esure Car Insurance

  • Customer Service1.5 stars
  • Value for Money2.1 stars
  • Overall rating1.7 stars

58 Reviews For Esure Car Insurance

  • Guest 25th Nov 2009

    Reviewer rating: 1 stars


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    I have insured home/contents/cars with Esure for 10+ years but recently had to make a claim. They are happy to take your money and their sales team is efficient and courteous. Their rates are attractive... HOWEVER...
    Their customer services/claims department is rude/indifferent/useless/aggressive depending on who you speak to. They have NEVER been even close to helpful. My car's wing mirror was hit by another driver and it took in excess of a year to resolve during which time Esure only ONCE proactively called me with a status update... however my premium was hiked up automatically (guilty until proven innocent). Finally it resolved in my favour but Esure have not returned my overpayments. All 5 of my policies will go elsewhere just as soon as they are up for renewal.
    Esure cares about one thing only... money... customers are treated like dirt. I DO NOT RECOMMEND ESURE AND WILL BE LEAVING THEM SOONEST

  • ledmondson 6th Nov 2009

    Reviewer rating: 1 stars


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    Rude unhelpful staff, quote steadily increases, I have saved £150 with Hastings

  • Guest 25th Oct 2009

    Reviewer rating: 1 stars


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    I was hit by a driver who swerved into a lane of stationary traffic to avoid being in a bus lane. Esure waited two months then without asking for any details of the accident from me wrote to say that they had settled the claim as being my fault. When I complained they told me that it shouldn't matter to me as I had protected no-claims. No doubt this is their way of making you renew with them rather than have to tell to a new insurance company that you have had an at fault accident.

  • Guest 5th Oct 2009

    Reviewer rating: 1 stars


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    if you cancell your contract you will be charged a cancellation fee and you will have to pay your legal fee for a year also. there customer service department couldent care less and only refere you back to your policy. i wouldent use them again there atitude towards customers stinks, they should rename the customer services department, isure we couldent care less!!

  • Guest 30th Sep 2009

    Reviewer rating: 1 stars


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    Esure are a company I would well advise people to steer clear of. I cancelled my policy and was advised that a bill would be sent for the outstanding amount owed. Imagine my suprise when after just two weeks a debt collection agency sent me a letter threatening court action! I contacted ensure and was informed that it was standard practice for them to do this. This is a shoddy was to run a business. I will never insure with them again. Esure also charge you £25 to amend a policy (name, add ...

  • Guest 14th Sep 2009

    Reviewer rating: 1 stars


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    Do not use eSure. The price may seem attractive but they offer very poor service. They charge a fee for leaving them. In my case £46. They claimed they'd send me a letter asking for the payment (I have never received it.) Within only 3 weeks of cancelling my policy they had passed it on to a debt collection agency. On phoning eSure they told me the claim was "out of their hands" and that I could only deal with the debt collection agency. I have an unblemished credit rating as I always pay ...

  • Guest 3rd Sep 2009

    Reviewer rating: 1 stars


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    Chose e-sure from internet camparison site. I am a sales representative and have opted out of company car scheme and am now supplying my own vehicle for work. It is imperstive that I have a fully insured vehicle available to me at all times. Due to holiday commitments It has taken longer than anticipated to supply proof of no claims from my employer.
    e-sure have both e-mailed me and sent me a recorded delivery letter telling me in no uncertain terms that my policy will be cancelled and I will be ...

  • Guest 18th Aug 2009

    Reviewer rating: 1 stars


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    WATCH OUT FOR THE TERMS AND CONDITIONS REGARDING ADMITTING FAULT TO AN ACCIDENT.
    Until earlier this year i had not made a claim for over ten years but had a minor brush with another car which was my fault. Even with minimal damage Esure wrote my car off and gave me the pathetic market value. I couldn't afford to buy another car as i had already lost my job previously to the accident so decided to end the policy and cancel my direct debit.

    Esure decided to punnish me for this by saying because i ...

  • Guest 10th Aug 2009

    Reviewer rating: 1 stars


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    No claims made on Esure Car Insurance in 5 years. Car got hit in a car park, called police, and claimed on esure. They said the damage to the back wasn't consistant with the damage on the front, and won't pay, they say it's 2 claims not 1. Getting legal advice. DON'T USE THEM, IT'S NOT WORTH IT.

  • Guest 7th Aug 2009

    Reviewer rating: 1 stars


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    The worst experience !! Absolutely no customer service that I would say they know half the time what they are doing. I had Esure only for 6 months... ! I'd rather pay more then ever have to deal with them again.

  • Guest 6th Aug 2009

    Reviewer rating: 1 stars


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    I took out cover with esure because they were the cheapest! hmm not doing that again! I have just got off the phone with esure after discovering that after the 12 month policy expired they are still taking money from my account 3 MONTHS!. Apparently the policy automatically renews, I moved house and have sold my car since when I believed the policy to have expired. I checked my original documentation it doesn't specify they will continue with the policy after the 12 months? but as I have moved I ...

  • Guest 4th Aug 2009

    Reviewer rating: 1 stars


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    Made a no fault claim with esure and they reopened because they sent the garage two payments, my premium went up without anyone telling me. Took an age to sort out with dealing with useless customer service and claims team. Different answers and degrees of incompetence every time I call them. Not renewing with them. Best avoid.

  • Guest 1st Aug 2009

    Reviewer rating: 1 stars


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    Terrible experience with Esure Car Insurance for a very easy no fault claim. Would really suggest it would be worth even paying a bit more and going with another company, just to avoid ages of nightmare needless messing around and hassle.

  • Guest 28th Jul 2009

    Reviewer rating: 1 stars


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    canceled my policy in 2007. kept up with all payments. never made a claim but nowEsure have sent my details to a debt collection agency. they want me to pay the premium and threatning me to take to the court. please stay away from this poor service company.

  • Guest 11th Jul 2009

    Reviewer rating: 1 stars


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    I had a scratch on my car's rear bumper. So I decided to get it repaired through my Esure. They put me in touch with their prefered repair compnay Auto Body Language (ABL). They collected the vehicle and brought it back two days later after respraying the bumper. It was a total bodge job lots of dirt embedded within the paint, in addition the bumper had two new scuffs on it and It had overspray on a rear light.

    I complained and they collected the car for the rectification work. The second time ...

  • Guest 10th Jul 2009

    Reviewer rating: 4 stars


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    Changed to Esure last year after previous firm hiked premium.EsurePolicy included protected no claims discount but this was negated when it came to renewal, by a 30% increase in premium! Obtained much better quotes online then tried unsuccessfully to negotiate with Esure.Would have liked to remain with them but cannot afford to ignore saving of £80.Unfortunately, it seems necessary has to change insurers every year to maintain reasonable rates

  • Guest 9th Jul 2009

    Reviewer rating: 3.5 stars


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    Changed to Esure last year after receiving competitve quote on comparison site. NCDprotection for life of policy was included but seem to have been penalised by excessive increase in premium
    Reluctantly now moving again- cannot afford to reject a saving of £90

  • Guest 1st Jul 2009

    Reviewer rating: 0 stars


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    I took up the insurance with Esure 2 weeks ago and as some of the details on the policy were wrong I am in the process of trying to call them. I have been on hold for 72 minutes!!!

  • fanl01 29th Jun 2009

    Reviewer rating: 0.5 stars


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    I have an Esure Policy car Insurance policy, my windscreen was cracked which needed replacing. Esure could not replace the windscreen and had to wait for 4 days, due to fitter unavailability. Due to the crack being on the driver's side I could not drive the car. So I asked Esure if I could use a independent which had the screen in stock and a fitter who could come out. However the small print says if you use independent they will only cover 100 of the cost. This left me with out a car to drive f ...

  • jinbob Rank: Lance Corporal 17th Jun 2009

    Reviewer rating: 5 stars


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    Well priced and responsive service - claim through Esure was handelled quickly by helpful staff and without hassle. Never had to claim previously and was dreading it but should not haev worried!

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