Esure Car Insurance Reviews
Latest Reviews
★★★★★
Written on: 27/04/2012
“why didnt i wait for my renewal qhote”
i get my insurance every year from the internet and also change my insurance company to avoid increased charges.this year i was insured with esure and couldnt wait to get reinsured and did not wait for my new quote as i expected a higher quotes as usually happens#wrong their quote was £20 less than the year before a totle of 77.5 percent no claims to late for me but i know who Ill be insuring with next year.well done esure an ohnest company ill be back next year to insure with you meen while this...
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★☆☆☆☆
Written on: 20/04/2012
“Hook you with a low then quote then take advantage of you”
I was very pleased years ago with their low quote but year on year they kept raising the price and taking advantage of my loyalty by staying with them. I have now got a quote that is less than half than i am paying with Esure with claims protection too. Stay away is my advice, they have shown utter contempt to loyal customers like me and have taken me for ride....
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★☆☆☆☆
Written on: 31/03/2012
“stay away from them, they are thieves”
They give me a price £1,500 for car insurance i payed the amount, after 3 months thay come out with storys u have sport car and you should pay £1,500 more or ur insurance will be canceled, they also say we have debt collectors ( cobra debt collectors. they liars!! stay away from them...
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★☆☆☆☆
Written on: 03/03/2012
“ renewal a joke”
My renewal arrived, happy with price,all information correct ,phoned to pay premium ,spoke to a guy called richard who- as usual with renewals went through all add ons that they had previously offered on the policy that i had not taken out, and as usual i informed him that i did not require any of them and i just wanted to renew at the price stated , but he kept insisting and questioning why i did not want them,i asked if there was a problem in just paying the price quoted ,he said "no problem at...
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★★★☆☆
Written on: 02/03/2012
“Sad”
I sent the Original Copy of my'NCD'and Letter of Insurance cancellation from my former insurers to Esure. I was shocked when I received a letter from Esure few days later stating that the cancellation letter was printed from my email and as such, is not acceptable. I am fully aware that insurance companies exchange information when it is necessary. What stops Esure from contacting my previous insurers on 08712714010 and enquire about whatever information they require? My former insurers communicate...
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★☆☆☆☆
Written on: 23/02/2012
“Beyond a joke”
The story.... I take out insurance, I get the documents, and the request for my proof of no claims, a wait a week or so (well within the time limit) for my no-claim proof to arrive from the previous insurer following a change of cars, it arrives and I send it off. A week later it arrives back saying they cannot find the policy to which it applies, so I return it (special delivery) again with a thorough covering letter. Today I receive a letter (dated yesterday) from them saying as they have not...
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★☆☆☆☆
Written on: 16/01/2012
“Worst experience ever and still not resolved”
My experience with esure car insurance has been a long, frustrating and disappointing one. Esure have not treated me fairly at all. I feel so strongly about how I've been treated that I have spent considerable time setting up a website to inform others. I'm hoping that the site raises awareness so that esure (and other bad insurance companies) change the way they treat their customers. The website I created is www.esureexperience.com. On the website you can read full details and hear recordings...
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★★☆☆☆
Written on: 30/12/2011
“Esure are sharks”
I was happy with Esure until a wild boar ran under my car on the M25/M40 slip road. It dented the front of the car and the driver following me ran into the back of the car. Despite having a protected no claims bonus and having to pay £250 excess towards the cost of the repair, Esure immediately raised my renewal premium by £24.73 "to reflect their increased risk". I am no more risk to them now, than I was before a boar appeared from nowhere, so why the increase? They should all be wearing Highwaymen...
Read full reviewHub223's response to johndover's Review
Written on: 14/01/2012
That would be because of you're fault claim.
★☆☆☆☆
Written on: 26/11/2011
“expensive change address”
got esure insurance as was cheap at my address £550 year. tryed to change address thinking it may go up[ a little when up to £2600 so i said this must be a joke i had 3 months left they wanted £260 a month i said cant pay that so i had to canncel at total of £110 just to cancel and i the last 9 months didnt count towards ncd ...
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★☆☆☆☆
Written on: 19/11/2011
“esure car insurance- cheating bunch of monkeys.”
I was insured by esure for two years on the third year i had my first accident in 7 years which i was at at fault. esure would not supply me curtsy car even i was paying extra for it. they never called me about claim, i had to call them every time. 5 weeks later i had call from some agency saying they had been instructed by esure to interview me, esure never informed me about it. after that i kept calling now and then. after another 5 weeks later they were still in need of further information. three...
Read full reviewDawnnie73's response to ayazrajja's Review
Written on: 28/11/2011
This is a total mirror image of my claim with Esure, they say my accident didn't happen too, it is all causing me stress, big companies are not bothered about us 'small' customers, I have always paid insurance since I was 17, I am now 38, I am totally discusted and cant believe I recommended this company to friends! Good luck x
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Showing 1 - 10 of 161 Reviews
★☆☆☆☆
Written on: 12/11/2011
“This company is very unproffesional and rude”
I had purchased car insurance from this company and i have all the evindence sugesting i had put in the right criteria, yet they attempted to get more money out of me for providing false information. I will pray that all hard working individuals do not fall prey to the terrible ordeal I had to go through, I have cancelled my policy and cut my losses, I refuse to deal with a business of this nature....
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★☆☆☆☆
Written on: 21/10/2011
“THEY LIE.. TAKE YOUR MONEY THEN DON'T RESPOND!!”
We started with Esure having moved from Sheilas' Wheels. We were guaranteed a monthly payment plan, then having paid an oubstanding debt to Sheilas' Wheels ( as instructed by Esure as part of same company) they changed their minds and said the only insurance they could give us was one yearly payment. When questioned we were told 'sorry the information given to you was incorrect'; when explained that we only agreed monies be taken from my account based on this incorrect information the response received...
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★☆☆☆☆
Written on: 15/09/2011
“Thhe worst service ive ever had in 20 years insuring cars”
Had initial problems trying to convince Esure I did not have any points on my license. In the end they agreed to phone DVLA to confirm. DVLA, duely confirmed I had no points. Esure then decided that that was not good enough and charged me extra anyway. As it was only £35, just left it in the end. Idiots. 3 months later, I moved house 100 yards. Rang to change address. Quoted me £60 extra. Cancelled my policy immediatly. Idiots. These guys are bad....
Read full reviewGuest's response to Guest's Review
Written on: 20/09/2011
Why did you have to convince them you had no points on your licence in the first place? They got that information from either your input over the phone or online or your previous insurers input?.
Also when doing a change of address on all insurers it works to the last digit in a postcode therfore additional premiums even a change around the corner can be dramatic as they dont rate claims an accidents meter by meter but by the FULL POSTCODE. Furthermore near enough all insurers will charge admin fees for changes from £20-30 so that would have been in there also.
In that respect their service was not bad at all just your bad timing and unwillingness to pay for your changes.
★☆☆☆☆
Written on: 09/09/2011
“Esure- Never again mis-sold -rip off renewal”
received a renewal quote in post from Esure in June approx £160.00 more expensive than the previous year. Suprised put my details in their on-line quote form and hey presto back around the previous years price. When I phoned them they said the extra was because I had effectively lost my no claims when I phoned them to inform them that someone had backed into me in a car park 2 months previous. I made no claim but they had to clear 3 months to ensure that the other party made no claim on me. The...
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★☆☆☆☆
Written on: 08/09/2011
“Area Charges”
Car insurance is the biggest rip off ever I have to pay another £105 on top of my premium just because of moving from north London to south and yet N8 is risk (F) and SE19 is risk (F) money for nothing . I wonder what the F stands for?...
Read full reviewGuest's response to dpm's Review
Written on: 20/09/2011
F has nothing to do with anything all different insurers price postcode areas differently.
Esure will just have had a worst off experience in the new postcode area from the old area hense the additional premium and their admin fees for the move. This is very common and you cannot get away from it from all insurers.
Very harsh to aim this at esure alone when it occurs with all companys.
Johndover's response to dpm's Review
Written on: 10/01/2012
Esure charged me to change address too - despite moving to a lower risk area. It seems they quote such a low initial premium on the price comparison websites to get your business, that they have to think of ways of recouping their money. Any change - they charge. Any accident, even if it's not your fault - they increase your premium.
★☆☆☆☆
Written on: 16/08/2011
“Policy change nightmare”
Absolute nightmare. Changed from a insurance group 15 sports coupe to group 7 MPV mid way through a 12 month policy. I was told that I had to make a mandatory payment of £27 for administration. Should have been fine if I were due a rebate which they said I wasn't. I asked whether the fee could be waivered to which I received "this is not possible" I then asked to cancel the policy, strangely the fee was then reduced to £17 and removed. Out of principle I asked for the policy to be cancelled, I...
Read full reviewGuest's response to petebasingstoke's Review
Written on: 20/09/2011
They are not allowed to return to a seperate account until the bank notifys them the account is closed/expired etc that is for money laundring reasons.
Im guessing you did your change mid term possibly even close to renewal therfore there wouldnt have been much of a pro rata refund if any at all just admin fees payable.
Ontop of that car insurance does not just rate on car groups. It also rates on transmission fuel type body type repair costs value model make age etc etc the list goes on so in future i wouldnt expect the premiums to bounce in your favour just because the car group is lower
★☆☆☆☆
Written on: 03/08/2011
“cancelation”
i started my policy with esure on the 04/07/11. they emailed me my paperwork and requested i sent proof of no claims bonus, this i did which was in the form of my renewal pack from tesco insurance, paid my money and was happy and insured. 14/07/11 i get a blank letter from esure with a leaflet advertising other services. the letter had my name and policy number on it and who it was from, as sent with leaflet i took this as a copliment slip type thing to accompany the leaflet. BIG MISTAKE. 02/08/11...
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★☆☆☆☆
Written on: 01/08/2011
“bsure to AVOID esure”
I'm in my forties and have been driving for 25yrs. 7yrs NCB. 1) low speed collision claim took NINE days to authorise repairs; fully comp policy. 2) first repairs took a whole month; car went back a further two times to get right. Plus the naffest courtesy car on the planet. 3) sent claim info by email as specified by claim handler; no one picked up until i called a month later about it. 4) Received letter stating esure would no longer insure me; two non-fault claims worth under £4000 in total....
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★☆☆☆☆
Written on: 11/07/2011
“Terrible customer service”
I find myself uninsured due to their customer services terrible response time and the consistently "unusually high demand" their call centre seems to experience. They accepted my application, and then the last working day before my policy was to commence they let me know that they don't accept no claims proof from companies based in Gibraltar, and told me to phone their call centre. The end result is that I had to cancel my policy with them, but due to their requirement that I phone them, they were...
Read full reviewGuest's response to allisternz's Review
Written on: 20/09/2011
Any normal person would check the company would accept the no claims bonus before starting the policy.
Furthermore on their website it does state it can be only UK based no claims bonus proof look before you buy!
★☆☆☆☆
Written on: 06/07/2011
“Esure car insurance rip-off”
This company surely goes down as No.1 for naked profiteering. Ryanair, eat your heart out! In August 2010, I moved from Belfast to Sussex. After checking out the cheapest quotes, I went with Esure as they undercut the rest by a couple of quid. That was my first mistake! After a couple of months, I informed them I was opening a new bank account - and could they change the Direct Debit details accordingly. They informed me that would be £26 in "administration fees" for the privilege. I choked at...
Read full reviewGuest's response to futureboz72's Review
Written on: 20/09/2011
Near enough all companys charge admin fees for ANY changes that you make and it will be stated on their documents. You should also check this before you set the policy up.
Also name anywhere which would accept cheques now days bring yourslef into this generation!?
For example if the cheque fails and you have an accident payment or no payment by law the insurer under the road traffic act would have to pay for damages to the third party as you can provide proof of insurance whether rightly paid for or not.
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Showing 11 - 20 of 161 Reviews
★☆☆☆☆
Written on: 21/06/2011
“Within in 36hrs of claiming, I had: No Car, No Money,...”
I am appalled with the service i have just had from ESURE. I have been with them for a few years and without need to ring them, the renewals were reasonable and easily taken. So no concerns. My renewal was only 4 weeks ago. Then i had an accident, the initial part of registering was a breeze. Until it comes to the car being written off, or as they say 'Total loss' which i found out at 10 o'clock yesterday. so in short 36 hours later and: 1. The car was written off, and the offer for the car will...
Read full reviewGuest's response to Lamby535's Review
Written on: 01/07/2011
Hi - did you take your complaint further? get anywhere? or receive a refund?
I am having a similar problem with them and i'm still within my cooling off period!!
Guest's response to Lamby535's Review
Written on: 06/07/2011
similar experience. Paid the additional premium for car hire but did not have access to this service. Offered £100 compensation for lack of. We too are thinking of taking the issue further.
It is also of concern that several pages are missing from their Insurance Policy booklet and they have not responded to our request for a complete copy.
Jackee
★☆☆☆☆
Written on: 07/06/2011
“Out of Pocket & Annoyed!!”
We insured our car with E-SURE fully comprehensive in January 2011 & paid £360 in full. In April we sold our Mercedes ML & ordered a brand new one & as we had to wait for it to be built, we decided to borrow a car for 8 weeks, so we contacted e-sure, they gave us a quote of an extra £82 on a basic Honda for 49 days cover, we discussed it & phoned back 40 minutes later & suddenly it had been increased to £144.55, my Husband obviously questioned it, they insisted it was correct, so he made the...
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★☆☆☆☆
Written on: 12/05/2011
“I have nothing to say about this company apart... They...”
I have nothing to say about this company apart... They are the biggest discriminators I have ever faced! I am a European National, living in the UK for the past 7 years. Never I had an urge to change my European license, which has been held for more than 20 years. Recently, I decided to change it to Full UK, just for the sake of it. I am not required to change the license if I am from the EU country. Another fact to mention, I have 5 years NCB. After sending all the required documents, I have...
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★★★★☆
Written on: 31/03/2011
“I decided to insure my car with Esure a couple of...”
I decided to insure my car with Esure a couple of weeks ago after going on the usual car insurance compare websites. Their quote wasn't the cheapest but was in the top 10 and offered more cover for your money. I was reluctant to use Esure at first after reading some of the reviews on this review website but then most insurance companies on this website had poor ratings probably because people only tend to add reviews when something has gone wrong. I had a policy with Esure 2 years ago and although...
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★☆☆☆☆
Written on: 29/03/2011
“I want to cancel my renewal with Esure because I have...”
I want to cancel my renewal with Esure because I have found it a LOT cheaper with another company. I work 8 till 5 weekdays so attempted to phone tonight at 6.10pm. I was in a queue for 1hr 5mins and had to go out of the house so I left my mum on the phone in the queue thinking all she had to do was tell them I do not want to renew (which she did quite easily when I cancelled with my old insurer). After 1hr 50mins the call was finally answered only for my mum to be told I as the policy holder have...
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★☆☆☆☆
Written on: 15/03/2011
“I would suggest having a MINUS rating because this is...”
I would suggest having a MINUS rating because this is without doubt THE most incompetant, rude, useless companies I have ever come across. As an ex-company car driver who has never had an accident (ever)in nearly 30 years, I can't quite believe they will not accept three letters from the Company underwriters to discount the policy. They seem to talk a different language because nothing makes any sense what so ever. I have one week before they cancel my policy - bloody cheek!. So let battle...
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★☆☆☆☆
Written on: 12/03/2011
“One of the worst customer service and money grabbing....”
One of the worst customer service and money grabbing. I had a car that jumped a red light, and hit my bumper, I have witnesses on the scene, everything here on my favour, or that was what I tought. My insurance comapay did very little and proceeded to increese my premium taking away 2 no claim bonuses. I there for cancelled my claim, with regret that I have ever bothered. After 3.5 month, i got my no claim bonus and left them to esure, which proceeded to charge me not for my previous cancelled claim,...
Read full reviewGuest's response to Oweti's Review
Written on: 20/09/2011
Online or over the phone all insurance companys ask for any claims losses or ACCIDENTS this does not say if they were your fault or not.
You will also notice that most if not all insurers rate on accidents fault or non fault.
If you would have filled the information in properly when first taken you wouldnt have had this problem and seen their proper price first off. YOUR FAULT!
★☆☆☆☆
Written on: 10/03/2011
“FOR NEW CUSTOMERS: WHATEVER YOU DO, DO NOT ENSURE WITH...”
FOR NEW CUSTOMERS: WHATEVER YOU DO, DO NOT ENSURE WITH THIS COMPANY, THEY ARE RIP OFF COMPANY. i have been for esure for one year. In november i made a claim for a non fault accident. They took 3 months to repair the car and charged me £450 for access. I had to go to their garage and not BMW garage and get a courtesy car and gave me a really bad mitsubishi colt for the coldest winter ever (FANTASTIC, GOING FROM A BRAND NEW BMW INTO A MITSUBISHI COLT), it was like a toy car and they gave me...
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★☆☆☆☆
Written on: 08/03/2011
“DO NOT CALL THEIR 09067366522 NUMBER! ”
DO NOT CALL THEIR 09067366522 NUMBER! Upon taking out new insurance with them, I received an email asking for more information. I called, the call was clearly dragged out and I was put on hold on numerous occassions. Today I've looked at my on line phone bill to find that the two calls were charged as follows: 12 min: Cost £12.47 and 13 min: Cost £13.60 WHAT AN ABSOLUTE RIP OFF!!!! I was so disgusted I called to cancel my policy only to be told they would charge me for leaving them....
Read full reviewGuest's response to Ryeleigh's Review
Written on: 20/09/2011
Bit of common sense would have told you that the charge to ring that number would have been more! Stupid fault!
★☆☆☆☆
Written on: 07/03/2011
“Absolutely appalling NO customer serice whatso ever!...”
Absolutely appalling NO customer serice whatso ever! currently had to report them to the Finacial Ombudsman as was hit on 7th Jan (non -fault) accident.My claim has been passed onto Helphire on behalf of Esure,who then farm your claim out to SEVEN different companies who are all equally rubbish,2 weeks waiting for a hire car! They said the 1st company didn't even have any hire cars in! Albany finally gave me a car far too small(we have a 4x4 for disbaled childs wheelchair) were given a micra!Ridiculous.Then...
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Showing 21 - 30 of 161 Reviews
★☆☆☆☆
Written on: 23/02/2011
“I couldn't believe how stressful changing a direct...”
I couldn't believe how stressful changing a direct debit with a company could be. Esure omitted to take a payment from my bank and then cancelled my policy without notification and their only solution is to requote1 No customer service at all. ...
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★☆☆☆☆
Written on: 09/02/2011
“We took out a policy as the pricing was good and in...”
We took out a policy as the pricing was good and in line with some other insurance providers. The sweetener was them offering us 12 months of free car washes. Not a big deal but a nice little bonus. Six months later we still haven't received the vouchers and after numerous calls we get put on hold for an average of 10 mins before being told that the Marketing dept will send the vouchers. They never do. We have been MIS-SOLD this product and no-one is helping us. We're not the only ones that...
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★☆☆☆☆
Written on: 07/02/2011
“Was involved in a car accident in September 2010, i...”
Was involved in a car accident in September 2010, i owned the car for 1 month and covered 100 miles in it,the other driver admitted fault, Esure picked my car up for repair , they drove it 20 miles to the garage, whilst being repaired the garage caught fire and my car got written off, but Esure still charged me for admin fees and my number plate transfer, i have also had to pay off my finance with an early settlement fee, £1000 out of pocket and they dont want to know, every call ive made...
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★★★★☆
Written on: 31/01/2011
“Normally people only write a review when they have an...”
Normally people only write a review when they have an issue with the company, but I just wanted to say that I have never had an issue with them. I changed from Esure 2 years ago to churchill, purely as we hadn't had an issue with them either but they were cheaper, for the same benefits at the time. Only bit that would be better improved is the access to the policies - would be very helpful if, like say Kwikfit insurance, they allowed you to print off your policy yourself, not rely on Royal Snail...
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★★★★★
Written on: 25/01/2011
“Goodness! After reading these reviews I appear to be...”
Goodness! After reading these reviews I appear to be one of the lucky ones! I was involved in a 5 car crash, rear-ended as a woman ran into the car behind me which ran into me, she then swerved onto the opposite side of the road and hit two further cars. Police and ambulance attended, given incident number and then phoned Esure the next morning. The call was answered immediately, very helpful staff, took all of our details and within 1 hour we had a hire car and their claims team phoned to get...
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★☆☆☆☆
Written on: 22/01/2011
“Esure are useless when it comes to claiming if it's...”
Esure are useless when it comes to claiming if it's non fault. They will do nothing and under value your car. A few tips, 1 demand a hire car, they won't offer it to you, you will have to remind them it is in their terms and conditions. 2 Don't waste time arguing with them, you pay them the money and they will try their best to get you to settle for less (commission?), they will have no concern for your interests. Speak to the insurers that have admitted liability, ignore the dummy from Esure....
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★☆☆☆☆
Written on: 05/01/2011
“Took out a policy with ecar and sent off proof of no...”
Took out a policy with ecar and sent off proof of no claims etc. Just found out they cancelled the policy as they hadn't received a photo copy of the rear of the photo card. No warning or notification that it had been cancelled, only found out when I went to renew my car tax online. They claim to have requested a copy of the rear part by email but I have a subsequent email saying they have received all that is required. Do not use these liars!...
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★☆☆☆☆
Written on: 05/01/2011
“Just writing to tell any sensible person to stay away...”
Just writing to tell any sensible person to stay away from this company as they are a bunch of arrogant halfwits tell you one think but do the other was on phone for nearly a month and had a £70 phone bill and i still didnt get anywhere was passed about like a adult magazine in the jail . SO DONT FALL FOR THERE S...T EVERYTHINGS IN ORDER ...
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★☆☆☆☆
Written on: 29/12/2010
“please don't go near this DISHONEST COMPANY ”
please don't go near this DISHONEST COMPANY i took out an insurance on line, mistakenly i inserted 5 years no claim bonus. normal practice the request for the non claim bonus documents to be sent to them. i spoke to a lady that seems at the time very helpeful, she advised that if they do not call me back is that everything is fine with my no claim bonus, as i was worried whether they were going to receive it on time. almost 5 weeks later i phoned to find out whether everythings was fine, only to...
Read full reviewGuest's response to nounette gale's Review
Written on: 21/09/2011
Put in 3 years not 5 and you would have sent in the right document showing 3 therfore they wouldnt have got back in touch to inform of the error and it would still be in force now.
Also they post a letter if it does not find you speak to royal mail
Your error!
★★☆☆☆
Written on: 23/12/2010
“I would just like to warn customers to dont let there...”
I would just like to warn customers to dont let there renewel on there insurance to run out as they will lose all there no claims discount bonus. I myself had 11 years ncd well so i thought now iv 4 ncd as esure say is because i didnt renew my insurance as fast as they wanted me to so let that be a warning always keep the insurance going just another insurance con in my eyes...
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Showing 31 - 40 of 161 Reviews
★☆☆☆☆
Written on: 18/12/2010
“I changed my car from an insurance group 17 to...”
I changed my car from an insurance group 17 to insurance group 9 after 1 month with Esure and they said premium was the same - even though their website quoted £50 less. If I wanted to cancel it would cost me £55 which I knew but... I did expect them to be fair when I'm going from a 7 seater higher insurance group. Disappointed and feel ripped off. I will be more selective next year and not go for price alone. Certainly won't use Esure. ...
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★☆☆☆☆
Written on: 07/12/2010
“they were horrible over the phone and their staff are...”
they were horrible over the phone and their staff are trained to incriminate and screw the customers over the phone so I avoided talking to them and sent everything in writing. Beware they will also try to sell you a policy under different company names. Sheila wheels and number of others are also esure really so always check if company is related to esure and avoid if at all possible. Saving hundred quid with esure could cost you thounsands later ......
Read full reviewGuest's response to Guest's Review
Written on: 21/09/2011
Sooo there was nothing wrong with the insurance this review is a bit pointless?
Also Esure are the underwriter to also Sheilas Wheels and First Alternative. Just like other big companies are linked Churchill and Direct line etc so grow up if you talk to somebody nice yourself you will be spoken to back nicely!
★☆☆☆☆
Written on: 06/12/2010
“These people couldnt give a hoot about your claim. ...”
These people couldnt give a hoot about your claim. They wont call you to let you know what is happening, you have to chase them up for the few scraps of information they could be bothered to find out....and had no interest in seeing the photo's of the incident or even hearing my version of events. And now having lost my no claims, my renewal cost plus the excess, cost more than the damage to the car. They are profiteering from my incident and seeing as they make money either way, they make no effort...
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★☆☆☆☆
Written on: 02/12/2010
“hi i would just like to warn people about insurance...”
hi i would just like to warn people about insurance with esure i had 10 years no claims bonus with them and this year they put my insurance up from £461 to £2136 for a 10 year old golf i have just phoned them there to ask for my no claims discount as i have changed insurance and they have just told me iv 4 years noclaims dicount i asked them why that is as i havnt claimed them for a crash or have i paid any £250 excess to yous and they said you havnt your neighbour claimed your...
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★☆☆☆☆
Written on: 27/11/2010
“I was so missleaded by this company, I have been with...”
I was so missleaded by this company, I have been with them since november 2008 here is how it went In january 2009 I bought a new car then instead of them changing my car details they sent me new policy aye my 3 months gone so now I had to start from scratch to get a 12 months ncd,,, when I said to them in november it would be 1 year I have been with u they said no sir It will be in january around march 2010 a big truck drove over back of my car the rear of the driver side, while I was driving...
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★☆☆☆☆
Written on: 21/11/2010
“Made a claim last week to Esure because I hit someone...”
Made a claim last week to Esure because I hit someone at some traffic lights, who was going the wrong way. I had the green light and the right of way and even the other driver and a witness agreed with me. Had a letter through yesterday morning to say they have concelled my policy as they are a low risk insurer and I have had several accidents since being insured with them. This is my 3rd accident in 14 years of driving, 2 of them were not my fault. I am yet to hear whether I will get my car back...
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★☆☆☆☆
Written on: 11/11/2010
“Tried a number of times unsuccessfully to get through...”
Tried a number of times unsuccessfully to get through to change vehicle details-needed to use car urgently. Was forced to take out another policy online. Explained situation when got through days later and cancelled, all seemed fine until debt collectors letter dropped on mat at old address. I may as well have spent the day slamming my head in a door for all the help their customer service team were when I contacted them again. Sarcastic wench even had the gall to suggest it was my fault for being...
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★☆☆☆☆
Written on: 10/11/2010
“When trying to renew they don't answer the phone ( as...”
When trying to renew they don't answer the phone ( as others have said ). However if you dial 08004346089 (free) you get the same voice services, but no music, and get answered pretty much immediately. I suppose their excuse is that the musical entertainment costs 50p a minute!...
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★☆☆☆☆
Written on: 09/11/2010
“Still in the process of trying to confirm cover due to...”
Still in the process of trying to confirm cover due to difficulties with Esure not accepting 8 years Proof of No Claim Bonus by email. Documents sent on 1st October lost in post. After phone calls, sent another batch on 2nd Nov - letter received from them on 9th to say my policy would be cancelled as they had received nothing. Also had previous insurer send PofNCB direct to them. Not boding well if I ever need to make a claim. Total farce. ...
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★☆☆☆☆
Written on: 31/10/2010
“DO NOT INSURE WITH ESURE OR EBIKE YOU WILL REGRET IT....”
DO NOT INSURE WITH ESURE OR EBIKE YOU WILL REGRET IT. LOWEST SCORE I COULD PUT WAS 1 THEY DESERVE 0...
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