Esure Car Insurance Reviews
Latest Reviews
★☆☆☆☆
“Shockingly Bad !”
Written on: 14/06/2013
I filled out the application online complete with direct debit mandate. I then received 12 text messages & 3 letters stating my proof of no claims HAD NOT been received despite a recorded telephone message conforming they had the week before. This was closely followed by another atroscity when i found out by ANOTHER letter that my DD's had not been coming out, this was later found to be an administration error, I then checked for continuity about how and when the payments would continue only... (read more)
★☆☆☆☆
“Time wasters”
Written on: 11/06/2013 by eurospoofer (2 reviews written)
Esure companies are showing up on all the comparison sites with the cheapest quotes, but when you try to purchase them, they either refuse or double the premium. I tried three different sites and all came back the same. Confused, moneysupermarket and tesco, Seems odd and reflects very badly on the comparison sites. Perhaps not unintentionally given that esure is a major share holder of go-compare. If they start by giving you a pack of lies, even before you've bought the policy, I'm pretty... (read more)
★★☆☆☆
“poor follow up service”
Written on: 04/06/2013 by adibranch
All was fine with e-sure until I cancelled my policy. Waited over two weeks for my proof of NCB.. didn't receive it. Range them up, asked for another to be sent out. A week later, I hadn't received it. Range them up, they had no record of it being sent out. They said they'd sent out another, but didn't risk it and got them to fax is straight to the new insurers instead. Customer services aren't great and don't seem to be able to do standard tasks. Cost me money due to admin charges from the... (read more)
★☆☆☆☆
“Esure and Sheila's wheels HORRENDOUS AVOID”
Written on: 30/05/2013 by Dogger (1 review written)
I'm in my second year of Esure insurance. I received a letter saying thank you for taking out a Sheila's wheels policy so I phoned to say I hadn't and they cancelled one that was running. At no point did they say it was an Esure policy or even that they were the same company. I was confused but assumed I had not cancelled a policy from a second car years ago. They charged me to cancel the policy (a nice touch!) Meanwhile, I had a thought that maybe it was a combined call centre and called... (read more)
★☆☆☆☆
“Change of car”
Written on: 23/05/2013 by Allenphill (1 review written)
I bought a new car and tried to change this on the policy, l was told the insurance company would not insure me and policy would have to be cancelled and a new one taken out l asked what the cost would be and told they could not give a price until the other was cancelled this would take up to 8 days, l explained that l need the car to get to work and could not wait, basically l was forced to cancel and go with another company, now l have to pay £55 cancelation and £44 to finance company,... (read more)
★☆☆☆☆
“It is long but do read ”
Written on: 19/05/2013 by disgruntledperson
After selecting Esure on the go compare website for car insurance , and liking there initial quote i proceeded to call them up . The purpose of the call was to explain that for the last 20 yrs i have had the benefit of a employee car ownership scheme where every thing was included .After a breif conversation where it was established it was a fleet policy the operator put me on hold to speak to the underwriter who agreed to allow my no claims to be accepted . I followed there procedure of... (read more)
★☆☆☆☆
“worst car insurance company ever wowful service and ethos”
Written on: 09/05/2013 by honestjamie (1 review written)
I'm Middle aged full licence CLEAN never had an accident, no parking tickets, no fines, no points. very safe driver have also been riding motorcycles even longer with the same record. Esure are the WORST I have ever been with, the call centre person was aggressive and rude to me, I stayed polite at all times. They asked for so many things which, they already have had once, and checked, and approved, they then asked me for it all again, and my passport why I am English, lived here all my life... (read more)
★☆☆☆☆
“5 Years with them and NOT EVEN COVERED!!!”
Written on: 05/05/2013 by 007spyguy007 (19 reviews written)
Customer Services are very bad! Over a year ago I contacted them regarding my renewal Quote, Asked them to do better as it had gone up from the year before by £100 even though I have no points on my licence and never made a claim while with them. They did not give a stuff and told me to go online if I think I can do better! I just insured with them as I had no insurance on my car and needed to go out in it, otherwise I would have taken their advice , clearly they do not want to keep their... (read more)
★☆☆☆☆
“Look elsewhere!”
Written on: 25/04/2013 by MJCx
I took out car insurance with esure after their quote was v competitive on compare the market dot com. For some unreasonable reason, they refused to accept any of my no claims documentation from my previous insurer. Until the phone call I had with one of their operatives who then offered to telephone my previous insurer to confirm the amount of no claims discount I had - even though - she said - it wasn't company policy to do so. By this time I'd been trying to get a logical response... (read more)
Williamgowland's Response to MJCx's Review
Written on: 03/05/2013
I also took out car insurance with esure with a competitive quote, when it came there was no protected no claims included and they wanted another £28.00 to include it which took it past another quote. The policy was not due to start for another week so I asked them to cancel it to which they replied there was a £26.50 cancellation fee. I argued the fact that as the policy had not started then there should be no cancellation fee but as I had already paid the premium I had no option but to pay the extra for the no claims or the cancellation fee so I lost out both ways. Never will use them again
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★☆☆☆☆
“Changing a Direct Debit”
Written on: 22/04/2013 by waynesykes
This company should be looked at by whichever governing body look after Insurance. I asked to change a Direct Debit, the answer was £26 admin fee. When the sharp tongued salesman so called asked his boss to waive the fee, this was granted so long as I paid a double payment on my next DD, to which I repiied to cancel the policy. This was followed by a "calm down" from someone who needs to respect clients and don't patronise them. Now done and dusted with them....can I suggest that you do not... (read more)
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Showing 1 - 10 of 212 Reviews
★☆☆☆☆
“Worst Service I've ever had from an insurer! AVOID!!!”
Written on: 21/04/2013
I had 3 years NCD and my last policy ended in December 2012. I scrapped my car so didn't take out insurance until I bought a new car in March 2013. Also had access to wifes car on her insurance. I Sent Esure my proof of NCD only to be told a few weeks later that they were going to cancel my insurance as the NCD was not in 2013 and that they would charge me £55 for the privilige. They said I could've had an undisclosed accident on wifes car so I had to get proof from her insurer that there... (read more)
★☆☆☆☆
“Rip Off fees - DO NOT USE !!!”
Written on: 18/04/2013 by nigeln
Cancelled my policy with over 7 months left on it - they tried telling me I owed them money ! In the end taking into account the rip off 'admin' fees I just gave up the policy. Will NEVER use them again !!!!!! (read more)
★☆☆☆☆
“Stole money!”
Written on: 07/04/2013 by Boards (1 review written)
Ok got letter yesterday saying they have had no correspondence from me! what the '#'# Ive had none from you! And i paid £142 only to be told today,after being on phone for over 45 minutes!!!! Yes 45! That the money has been refunded to my card all £80 of it! so you cancel my insurance and take £60 get the hell out of here! Im now seeking legal advice! avoid this company! And the phone staff are rude people! Argghh this boils my #### (read more)
★☆☆☆☆
★☆☆☆☆
“Awful, awful, awful customer service”
Written on: 05/04/2013
Like other reviewers, the main problem I've encountered with Esure is trying to get through to speak to someone about my policy. I've just purchased a new car and need to amend the insurance. I've now tried on three occasions and have given up after waiting in a queue for more than 15 minutes each time. So how am I meant to ensure that my new car is insured and I'm complying with a legal obligation to have insurance when my insurer won't employ enough people to actually answer their... (read more)
★☆☆☆☆
“Unbelievably incompetent, arrogant and time wasting”
Written on: 04/04/2013 by Esuremeansnoinsure (1 review written)
Same story as others on this site. Never got the SAE and correspondence Esure claim was sent after paying for the policy. Did receive a letter saying the policy was cancelled, 7 days after they they cancelled it - so unknowingly driving uninsured for a week. An hour on hold, then cut off when the office closed. Finally got through to be told to fax details and call back. Called back and was on the phone 15 mins before they told me I had to ring a different number. Then told that they... (read more)
★★☆☆☆
“Beware, request paperwork!!”
Written on: 30/03/2013 by Steph74 (1 review written)
As many others I went with esure as it was the cheapest. Firstly I didn't receive any paper work only via email. Half way through my policy I changed my car so called and updated my policy and paid the excess, again no paperwork or even an email to confirm. Called them when my insurance needed renewing not only had it gone up £800 they had my wrong details of my car, a brand new Corsa value £900!! I think not, thank godI didn't have an accident. I've now gone with another insurer but... (read more)
Brianburkill's Response to Steph74's Review
Written on: 10/06/2013
I am seeing the same story over and over again.. LACK of communication, hours on hold and NO action after making a request.
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★☆☆☆☆
“Arrogant and poor service..”
Written on: 26/03/2013 by Samuel9 (1 review written)
Took out car insurance with Esure..Sent off my proof of no claims as requested. Sinse had a letter say my car insurance has been cancelled because I forgot to sent my Driving licence. The letter was dated 22nd March..I recieved it on 25th March..The letter informed me, my insurance was cancelled on 19th March!!! I've been driving for 5 days with no insurance!!! (read more)
★☆☆☆☆
“PLEASE DO NOT USE ESURE BROKER”
Written on: 19/03/2013
AUWFUL customer service !. The DO NOT answer the phone. I called them 6 times and after waiting 50 minutes , yes 50 minutes !!! they only answered to say I had to call a different number !!! I phoned the different number and was re-directed to the previous one !!!! Please be wise, take into consideration all reviews and do not use them !!! I'm never bothered about writing reviews, but in this case I want to share this so that other people are not caught in the same situation. (read more)
Salernitan2's Comment
Written on: 21/03/2013
i took an insurance for my car yesterday and the agent was very good and i also saved a huge 400 pounds from last year with another broker very pleased
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★★★★★
“Had no problems with them at all.. ”
Written on: 16/03/2013 by Rad26
I bought the insurance because did come up as the cheapest one. They sent me all documents but had some errors on it. Phoned up, get answerd whitin 5 min. Women on the phone said there it will be a charge for making changes. I said that the error is not my fault, she spoke to some other guy about it and he said that they will not charge me at this time.. Received a new lot of the documents without any errors in 2-3 working days. Can't say anything bad about the service, they were... (read more)
Brianburkill's Response to Rad26's Review
Written on: 10/06/2013
Thats the first good one I have read so far..Number 19, so its roughly a ratio of 20/1 bad vs good
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Showing 11 - 20 of 212 Reviews
★☆☆☆☆
“Rubbish”
Written on: 15/03/2013
I took out insurance with esure although the car broke down within one week and I had to return it. Also my no claims discount which I had built up over 6 years wouldn't be accepted which I later found out, although they made no mention of before I had paid them the money. I decided to switch to Tesco who would accept my NCD and so whilst changing the car I decided to cancel Esure policy at the same time Still within the 14 day cooldown period I was expecting the advertised £26... (read more)
★☆☆☆☆
“Don't use them. - Pay peanuts and get monkeys!!”
Written on: 12/03/2013
They might be very cheap but they are the worst company I have ever dealt with. Someone hit my car whilst it was parked and empty. Luckily someone witnessed it and very kindly gave me the details. Police were called and traced the owner. You would think 4 months later esure would have dealt with the case? No - they have done nothing about it, they don't know why the case hasn't been passed to the right person! Their chosen garage was terrible and has not even repaired the damage to my car... (read more)
★☆☆☆☆
“Worst customer service ever”
Written on: 08/03/2013
I will never use esure broker beacuse of one simple fact - they don't answer the phone. I have had to call them on 3 seperate occasions and on all off them I have had to wait at least 30 minutes, yes 30 minutes before I get to speak to someone. This is very poor service for someone who has paid over a thousand phones for their service. (read more)
Nonebarone112231234414's Comment
Written on: 08/03/2013
I meant pounds not phones ^ lol
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★☆☆☆☆
“Worst customer service ever”
Written on: 08/03/2013
I will never use esure broker beacuse of one simple fact - they don't answer the phone. I have had to call them on 3 seperate occasions and on all off them I have had to wait at least 30 minutes, yes 30 minutes before I get to speak to someone. This is very poor service for someone who has paid over a thousand phones for their service. (read more)
★☆☆☆☆
“Complete robbery!”
Written on: 06/03/2013
Do not touch this company! I took my insurance out with them because it came up the cheapest on a comparison website but as they say 'you get what you pay for'!!I paid a deposit and then I had to cancel it due to circumstances and it was a huge cancellation fee, they also took out the monthly instalment once cancelled, So what I thought was a cheap insurance has actually cost me a fortunte so please do NOT take your insurance out with esure!! They are a very unhelpful company! (read more)
★☆☆☆☆
“I recently bought esure cover; after few days I have...”
Written on: 04/03/2013 by mvohras
I recently bought esure cover; after few days I have changed my car and call them to update policy and fax me a copy so i will get the tax disc. The customer service said it will take 2 hour to fax (cant believe that) and then after 3 hours i call again and they apologies for sending it to wrong number. Then promise in 1 hour and still didn't send. The whole point is full days waste - i miss my servicing appointment and tax disc not ready. I made 4-6 calls with seriously min 10 to 17 min... (read more)
★☆☆☆☆
“Waste of money!”
Written on: 23/02/2013 by Leaveblank (1 review written)
Firstly I'd like to point out that if the option was available, I wouldn't have given this company the mere 1 star rating I have given it but a well deserved 0, because frankly it isn't deserving of any stars! Now, where do I begin?! Esure have given me nothing but problems right from the get go. The first issue: one of their incompetent operators had incorrectly entered my address onto their database when I bought the policy almost a year ago. When I rang to enquirer about the credit... (read more)
★☆☆☆☆
“Sharp Practice at its best!!”
Written on: 15/02/2013 by Daytona27 (1 review written)
Insured an old classic with them, was pleased with the quote, then 3 months into the policy I receive a letter saying that I owe and additional £267 fee because "I had not owned the car long enough!". When I called to ask why, they stated that they charged this amount because they thought I had owned the car since 2009, and that they were worried the car was of the road for a long period, there might be something wrong with it.! Crooks, plain and simple...snare you with a low quote, then... (read more)
★★★★☆
“Good customer service...but annoyingly high fees”
Written on: 11/01/2013 by dangrainger (6 reviews written)
I'm in my 4th year with eSure and can honestly say I've not had a problem with them. Price-wise the competition just can't get close to the renewal premiums I receive year after year (though clearly I'd be switching should that ever change!). Customer service from eSure is great too. Their call centre agents are generally friendly and helpful, always willing to complete what you request with the minimum of fuss. Addressing just the few gripes I have below would get me up to a 5 star... (read more)
★☆☆☆☆
“Worst insurance company Ever !!!”
Written on: 20/12/2012
This company is awful. They seem to have never heard of email or telephones. They only communicate with letters and their online accounts, who check their insurance account daily !!? they gave me a 14 day deadline to provide them with some information. I did this via email immediatley, 2 weeks late i reeived a letter to tell me if i don't supply them with the information they will cancel my insurance in 7 days time. This letter arrived 7 days after it want written, giving me no chance to... (read more)
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Showing 21 - 30 of 212 Reviews
★☆☆☆☆
“Shoddy first view of esure car insurance”
Written on: 29/11/2012
Hi all, My advice is avoid this company. Recently decided to insure with them, and sent them what i thought was proof of no-claims (It wsasn't - my fault i was with swiftcover previously & didnt realise i had to wait until the policy had ended first.) Anyway - their policy wording states clearly that i have 28 days from the start of the policy to send in my proof. I received a rather condescending letter informing me of the fact they couldnt accept my documents, and then told me i had only... (read more)
★☆☆☆☆
“NOT WORTH A RATING - but had no choice”
Written on: 13/11/2012 by glenn9
easily the worst insurance company, i've ever had the misfortune of dealing with. insured a car with them almost 8-weeks ago. they have so far said, that they have not received any documents from me - twice. after finally admitting that they'd received the details, they advised that they would send me my certificate by first class post, 2-weeks later - still not received. rang them, and they said that they only e-mail documents. still not received anything. threatened tonight that if i had... (read more)
★☆☆☆☆
“What a joke!!”
Written on: 06/11/2012 by MrT7169 (3 reviews written)
Just changed to another company after 10 loyal years with ESURE.Suggest they rename their compay 'UNSURE 'as thats all i can say after such poor service. Funny that like other reviews,i was -Kept waiting -Never phoned back ,cause they donot have this facility -Had to pay to send in copies of documents ,they had already sent me.. -Never phoned back ,apparantly the fire alarm went off -nobody could make a decision regarding their own errors,so my insurance ran out... -sent incorrect documents... (read more)
★☆☆☆☆
“Steer clear”
Written on: 20/10/2012 by NHorsley
This company is an outrageous and willfully unhelpful business that you will regret having had anything to do with. They will take your money, make unreasonable demands for documents. lose those documents when you have provided them, cancel your policy unilaterally for no good reason, leave you in the lurch, then rip you off. Suggest avoid. (read more)
★☆☆☆☆
“NEVER EVER DEAL WITH ESURE CON ARTISTS”
Written on: 11/10/2012
Esure policy was paid in full they have had 3 copies of a driving license each time saying they never received it they charged £161 for 30 days cover refunding only the difference. Thier only offer of resolution was to take the premium in full again. The necessary authorities should investigate this company - NEVER EVER DEAL WITH THEM THEY ARE INCOMPETENT IF NOT FRAUDULENT IN THIER ACTIVITES. (read more)
★☆☆☆☆
“Esure: Extra charges for moving house or cancelling early!”
Written on: 08/10/2012
I took out car insurance with Esure. Some time later I moved house, but forgot to advise them of the change of address (it's obviously quite a stressful and busy time). When I rang up I was told that there would be a £24 charge for updating my documents. I advised Esure that my insurance was due for renewal soon and asked if the charge could be waved, as if it wasn't waved I'd simply renew with another insurer. Esure refused to wave the charged, advised it was standard practice and in the... (read more)
★☆☆☆☆
“Beware of the con artists!!!!”
Written on: 05/10/2012
Had a car for just ONE day before I returned it to the dealer for repairs which were not forthcoming so got a refund after rejecting the car. This mob charged my 25%.... Yes, 25% of the annual cost of the policy to cancel it after just one month (of which I only had the car for the first day) The car dealer is not the one you need to be careful of..... It's this mob!!! (read more)
★★☆☆☆
“Esure car insurance ”
Written on: 25/09/2012
I recently moved house and my car insurance was also due for renewal. I decided to contact a few insurance companies to compare prices based at my new address. I spoke to a number of insurance companies and were all cheaper than Esure even though I had been a customer for over 5 years and never made a claim.I therefore told Esure that I know longer wanted to renew my insurance with them as I had a cheaper quote, which they agreed they could not match. I pay by direct debit and so had fully... (read more)
★☆☆☆☆
“Steer clear of Esure car insurance”
Written on: 22/09/2012 by yoalokin
Recently changed address from SE London to Luton and when moved to my new flat rang to tell them the change of address. They then increased the premium by an additional £1,800 for the period 09/12 to 04/13. they also threatened with cancellation of the policy if I did not accept this ridiculous offer (in the knowledge that it is now an offence to keep your vehicle uninsured if not declared SORN with the DVLA). All this being their customer since 04/11 and with 6 years no claim bonus. So... (read more)
★☆☆☆☆
“avoid esure to avoid heartache”
Written on: 16/09/2012
After 7 years I've had an accident and unfortunately I am insured with esure. When I called up to register the claim, they told me it was clearly not my fault and so I should transfer my claim to a third party company that would supply lots of additional services that would be charged to the other party. (I declined this as they wouldn't explain all the implications.) My car was then repaired by Esures' preferred repairer who, according to the repairer, authorised them to do (what I can... (read more)
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Showing 31 - 40 of 212 Reviews
★☆☆☆☆
“Terrible Experience”
Written on: 11/09/2012
below is a letter i have just sent to Esure.Regardless off the out come i wont be insurring with them ever again based on this experience alone.It has been truly shocking if i a m unlucky enough to have an accident i dread to think what will happen.I am seriously considering taking the financial hit and going with a repuatble company. Dear Sir or Madam, I wish to make a formal complaint about how I have been dealt with by Esure and an Esure member off... (read more)
★☆☆☆☆
“Cancel at any opportunity”
Written on: 06/09/2012
This company has no customer care whatsoever - on hold for 15 minutes - letters threatening to cancel my policy at the drop of a hat - even though the information they were given full info on application. (read more)
★☆☆☆☆
“This firm needs investigating - they are bordering on...”
Written on: 31/08/2012 by Thatcherite (1 review written)
When you choose a car firm with a name you have seen advertised on TV, you assume legitimacy. In the case of e-sure, one only has to read the plethora of negative feedback to realize that they are in fact making money from cancelling policies, thus preventing risk. My own experience. I booked on-line through "Compare-the-Market, because they had the best quote - an immediate magnet for most of us in these hard economic times, so I know this runs into hundreds of thousands. The... (read more)
★☆☆☆☆
“Esure Broker are a disgrace and have no conscience”
Written on: 15/08/2012
I took out car insurance with Esure Broker and now bitterly regret doing so.I believe that their basic aim is to create as many difficulties as they can for their customers once they have their money, with their main aim being cancelling of policies.That way they keep the money and have no risks to face.They also look for as many 'loopholes' as they can find to add charges for ammendments and details changes etc.These charges are completely disproportionate to the cost of making the... (read more)
Dontgeemeyerpish's Comment
Written on: 16/08/2012
to be honest i think they are doing a grand job with procedures in place to prevent fraud rings attacking insurance companies therefore preventing premiums going up. When i took my policy out they asked for the documentation before i paid therefore i was fully aware what i had to provide and when to provide it by. I just think it is people like you that are looking for time to kill and somthing to moan about. Try getting a hobbie.
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★☆☆☆☆
“Lying that they did not get my no claims bonu”
Written on: 12/08/2012
I have sent them my no claims bonus evidence, original as they asked in their prepaid envelope and they are lying that they did not get and suspended my policy. So I lost my original evidence because of their dishonesty. I will cancel that policy definetely. If the beginning is awful, what is going to happen if accident happens, they definetely find a reason to cancel. Customer service is terrible, it is impossible to communicate with them, they refuse to connect me with the manager and does... (read more)
Brianburkill's Comment
Written on: 11/06/2013
I have had bad experiences sending stuff through Royal Mail before.In 2012 their failure rate to deliver letters was 100%. Whenever anyone asks for originals, I scan it in first so I have a copy,then I send it recorded delivery,signed for. I recall I did this with Esure last year. They phoned me to say they had not recieved my NCB certificate, I explained "thats a bit strange,as I am looking atthe receipt and it was signed for by xxx on (date) at time".. Surprisingly,they found my documents...
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★☆☆☆☆
“Do not take out car insurance with this firm!!! ”
Written on: 11/08/2012
I came home today to find a letter telling my son his insurance has been cancelled- through no fault of his own. I sent his driving license detals in to EsureBroker two weeks ago after I had spoken to them on the phone. They say now the letter didn't turn up. We had no warning about his insurance being cancelled . Apparantly he hasn't had insurance since 6th Aug,- we recieved the letter today which is the 11th. This is against the law! Ive spent all afternoon on the phone trying to... (read more)
★☆☆☆☆
“disgusting service”
Written on: 18/07/2012 by QUEENCEMA
The customer service is disgusting , only when you buy your insurance they are the best sales and customer services team as they want your money . I had a query with my policy and i was hung up on and spoken to like rubbish , i asked to be put through to a manager and guess what there was no manager available ,, i then asked for a customer services COMPLAINTS DEPARTMENT AND GUESS WHAT NO DEPARTMENT PLEASE DO NOT TRUST THIS COMPANY I AM NOW ABOUT TO CANCEL MY POLICY AND GO TO A COMPANY... (read more)
★☆☆☆☆
“Do Not Use”
Written on: 12/07/2012
Previously insured with Axa with a totally on line policy, they do not post original renewal invitations out. Advised esure of this by phone and they said that was fine a copy printed off would be ok to prove no claims. Now they have got my money they are refusing to accept this and after numerous phone calls I am getting no where. I am going on holiday next week and they are going to cancel my car insurance. I went with esure because they came up cheapest on a comparison site and I really... (read more)
★☆☆☆☆
“re motor policy taken out with Shielas wheels and then...”
Written on: 10/07/2012
driving 31 years with No-claims, went over seas for 2 years you lost the lot. Came back to UK in 2010 and took initail policy out with Admiral with NO no-claims - good service and price yr.1 2010/11. On renewel 2011/12 went to Shielas wheels for better price. But could not get no cliams disocunt from them and Shielas wheels transfered policy to Esure within group. it took 2 originals and a fax copy of Admirals no claims discount form and 8 phone calls to get Esure to recognise the achieved... (read more)
★☆☆☆☆
“No policy document”
Written on: 02/07/2012
Have been with Esure for a few years and have all the policy documents. This year, I have not received a new policy after renewing in March. I gave esure a call about sending me one and they told me that they did sent one off, but it would cost me £26 pounds for them to send me another. It is quite possible that it was lost in the post, or they have made a mistake, but there is no way that the policy has been posted through my door. I didn't pay the £26 and I will not renew next year with... (read more)
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Showing 41 - 50 of 212 Reviews
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"2 weeks into policy and nothin..." Read More
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Brianburkill's Response to adibranch's Review
Written on: 10/06/2013
I appear to be having the same problem. I invited Esure to beat a quote. If they did, I would renew. They did not respond, so I emailed them to state I did not wish to renew and had cancelled the direct debit. When it came to asking for my NCB, they said the policy had auto renewed, contrary to my instructions.
They are now insisting I send my NEW policy (swiftsure) to them before they cancel the policy and issue the NCB. Apparently, this is because they cannot lapse the policy until they have this info so they can backdate the cancellation date.
I do not believe a word of it, and suspect it is a delaying tactic. I have sent the information and will be emailing them every day for the NCB.
They insist you ring their 0845 number so you can listen to the "Pre call splurge" and then go on hold (suggest a search on saynoto0870, a freefone number is availble). They appear to ignore emails, yet I have an email stating "Please get in touch,via phone or email"...
Everything is OK with them until a) you leave or b) --I suspect-- you have to make a claim.