Esure Car Insurance Reviews

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★☆☆☆☆
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Esure Car Insurance

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Latest Reviews

★☆☆☆☆

“Terrible!!”

Written on: 16/08/2014 by 428Ramos (1 review written)

Worst car insurance company ever. Customer service are really rude and do not know how to talk to people… Read Full Review

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★☆☆☆☆

“Accident thats not my fault”

Written on: 14/08/2014 by dannyhuntley (1 review written)

I had an accident that was not my fault where the driver reversed into me I had a witness to the accident which has given a witness statement which Esure there selves said the accident was not my fault but because I would not pay the access of £400.00 they refused to peruse the claim when I asked them to explain They kept coming back with the same saying that I will have to pay for it and they will claim it back. Who in there right mind would pay £400.00 when its not there fault So I do not… Read Full Review

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★☆☆☆☆

“Appalling service, did not cover us due to windscreen...”

Written on: 12/08/2014 by FelicityHolman (1 review written)

we had a policy with admiral for 4 years made a couple of windscreen repair claims which did not affect out No claims bonus and esure turned around and refused to cover us for this reason! What a terrible insurance company!!!! Avoid!!!!… Read Full Review

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★★☆☆☆

“poor quality work from their "authorised" garages”

Written on: 01/08/2014 by ShawnNielsen (1 review written)

My car was returned after a repair yesterday and the alloy wheel is a different colour..The bloke at Rye Street Group swore blind it's the same colour paint they used..then gave me a number for the guy the used. Phoned the wheel refurb man who doesn't cover my postcode...useless… Read Full Review

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★☆☆☆☆

“Appauling Service”

Written on: 29/07/2014 by Hursths145 (1 review written)

Sorting out my no claims discount with one of the advisor. Spoke to them and I was adviced that they need to talk to my previous insurance provider. I have asked if they can ring me back on my home number as I was being charged whilst waiting. They refused as a company they don't do ring back service!!… Read Full Review

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★☆☆☆☆

“Took a policy out on 7th July 2014 which was to...”

Written on: 21/07/2014 by Jair59 (1 review written)

Took a policy out on 7th July 2014 which was to commence on 27th July 2014, Esure broker advised me of a 14 day cooling off period, I sold the car within the 14 days (19th July 2014) so I cancelled the policy that had not even started, Esure Broker charged me £65. This company is a disgrace and cost me £65 for nothing… Read Full Review

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★☆☆☆☆

“Try to stealing money from valued customers”

Written on: 15/07/2014 by sibymathew (1 review written)

I had policy with esure and once I ask them the cost of a replacement key when I lost my key. Then they ask me £250 to do that as I have no replacement key cover in my policy but I said to them clearly that I dont need it as my car worth like £200 pounds. Later on I found that they put a claim in my policy as an accident and demanding me £250 to remove that and threatening me to get that amount. I didnt agree that then they asking me £75 to resolve it. Now I have problem with my new… Read Full Review

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★★★★☆

“Best price , good customer service ”

Written on: 12/07/2014 by aparnam (2 reviews written)

I switched to esure from Aviva last week when my car insurance was due for renewal. I have never had to claim as yet in my last 4 years with Aviva so didn't have that experience to compare with reviews but simple reason that their quote was just too high(670£) compared to esure( 430£ including some add-on packages) and I also got the cashback (50£ from quidco) making it even more tempting. I was a bit skeptical after reading all the negative reviews so I phoned up their customer service to… Read Full Review

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Sibymathew's Response to aparnam's Review

Written on: 15/07/2014

Definitely their quote is cheaper than other companies and the customer services will be very good before you take the policy but once took the policy you will understand how they treat you coz I experinced that.

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★☆☆☆☆

“worst insurance”

Written on: 04/07/2014 by Zaviers1994 (1 review written)

the worst insurance company in uk… Read Full Review

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★☆☆☆☆

“Esure Brokers is a dangerous and rude company”

Written on: 04/07/2014 by Daisy J (1 review written)

I was happily insured with Esure Brokers until they decided to cancel my policy without my consent. this is of course dangerous as it leaves my vehicle uninsured and illegal. As if this wasn't bad enough, Esure Brokers then demanded that I pay a cancellation fee. In the letter I received they made it very clear that failure to pay this they will instruct bailiffs to collect with immediate effect. I truly dangerous and disgusting company who only want your money. They might be cheap but Esure… Read Full Review

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★☆☆☆☆

“Appalling customer service & terrible follow up”

Written on: 03/07/2014 by yelressaca (1 review written)

DO NOT CONSIDER INSURING TAKING INSURANCE FROM THIS BROKER!!! Got an automatic renewal notice & emailed to instruct them not to renew over a week before the policy expired. Despite this, they took the money, not only this, they took it from an account that was not supposed to be available for use in renewals(verified by their own customer service agent). Called someone this morning to resolve.....they needed some paperwork emailing over (that I sent straight away) & they said they'd get onto… Read Full Review

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★★☆☆☆

“Rubbish Service.”

Written on: 26/06/2014

Not a company i would recommend their claims department service was indifferent and attitude was one of tired disinterest. Although i gave them my home phone number they insisted on calling me on my mobile. This was after i informed them i cannot take calls during work hours and the area i worked in was a poor mobile signal area.They are cheap but as the old saying goes "cheap and nasty".It also became apparent different departments were NOT talking to one another.I was being given conflicting… Read Full Review

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★★★★★

“Excellent Company”

Written on: 19/06/2014 by Griffin1990 (1 review written)

Had a claim recently that was entirely my fault. My car was written off but I got full market value for it quickly. They even sorted my cherished plate. Cant recommend them highly enough… Read Full Review

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★☆☆☆☆

“CHEAP insurance CHEAP company CHEAP service”

Written on: 17/06/2014 by KaylenDonnelly (1 review written)

I think people should avoid this company at all costs, they send your car to just car clinic who have terrible reviews, JCC provide you with courtesy vehicle which is included in the cost of their service billed to Esure. Just car clinic take an age to do some of the repairs and then claim the others problems were not caused by the collision and Esure refuse to do them. One bloke was told they would have Hooper's an independent assessor look at his car as they claimed the damage was done after… Read Full Review

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★☆☆☆☆

“Bad experience”

Written on: 17/06/2014 by Audreya317 (1 review written)

Was £20 cheap than i got from other insurance company, but when i had to deal with the insurance company it was terrible. saved £20 in insurance and lost more than it would be... won't recommend to any one, When you get anythinh cheap there will be somting wrong… Read Full Review

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★☆☆☆☆

“If you want a rubbish service and email the CEO he...”

Written on: 12/06/2014 by Christianuf172 (1 review written)

If you want a rubbish service and email the CEO he shows why their customer service is shocking then email him ! He can't be bothered to reply Should he be sacked?… Read Full Review

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★☆☆☆☆

“Absolutely awful”

Written on: 10/06/2014 by Chandlerp240 (1 review written)

Just before Christmas my brand new car was hit by an idiot who can not park whilst it was parked up stationary in a car park. Luckily everything was viewed by a witness and we managed to get the chaps details. I rang esure the next day and gave them all the information. The person was very efficient on the phone, I received a couple of txts saying everything was going through and a letter confirming the same a view days letter. This is where the efficiency ends... Since then it has been a… Read Full Review

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★☆☆☆☆

“Warning to new customers”

Written on: 30/05/2014

eSure are very unwelcoming to new customers. In their 'Welcome Pack', they seem more interested in warning you that if you don't send proof of your NCD, then they will cancel your policy and charge you a fee for the privilege. Surprise , surprise, I sent my original documents to them and now they are saying they never arrived and are threatening me again that my policy will be cancelled. I now have to try to get duplicate documents from my previous insurer and send them off again. I also… Read Full Review

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Lament2014's Comment

Written on: 08/06/2014

I am one of the customers who was ripped off by esure broker insurance too. I insured my car in April and send off my pdf files of my no clains bonus, counter part of driving by email . I also called them to confirm if they receied it but customer service assisance could not check that for me because "department was closed " when i called in the morning. I was travelling abroad on that day so she said she will confirm that by calling me back later on that day or by email.
As i was abroad they sent me a lette warning me if I dont contact them by 23rd of May they will cancell my insurance . Letter arrived on monday 25th of May. So my insurance have been cancelled because allegedly i have not provided no claims bonus and other documents.
They took £79 off my insurance for cancellation.
I consider reporting the company to watch dog , as there are many people on this site with similar experience. Rip off insurance, dont go anywhere near it. I ve had many insurances iny life and never had such a hard time trying to comply with procedure etc.

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Miamimug's Comment

Written on: 08/06/2014

I think eSure are actively preferring to cancel policies because they stand to make more money from the administrative fees than they would in letting the policy run. In your case £79 for a month's insurance? Basically, I think eSure have devised a great way of making money from fees instead of providing insurance cover. This is looking every bit of a well disguised scheme.

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★☆☆☆☆

“Rip off charges”

Written on: 30/05/2014

Esure may seem cheap on the outset but they will claw back their money if any issues arise. Extra charges and admin costs see your original competitive costs spiral upwards. If any issues arise and you need to contact your car insurance providers, a proper company will ultimately costs you less. Avoid Esure and go with a proper insurance company who will deal with issues quickly and fairly… Read Full Review

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★☆☆☆☆

“Stay away, avoid. You've been warned”

Written on: 29/05/2014 by jakh (13 reviews written)

This company is very very very bad at client services when it comes to a claim. Help to you will shy away, that is if you manage to get through the long, unnecessarily overcomplicated telephone system. My claim has taken 6 months and after being badly advice and sent to deal with Kindertons (??? don't ask, they are another bunch of misleading execs, interested only on getting your credit card details and get you a hire car), my claim has moved to nowhere. Their communication is poor, their… Read Full Review

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