Esure Car Insurance Reviews

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★☆☆☆☆
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Esure Car Insurance

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Latest Reviews

★★★★★

“2 Years Hassle Free Service”

Written on: 09/12/2014 by zahidwins (1 review written)

Been with eSure for over 2 years now - in that time I have changed car twice, never had any problems calling them up to amend the policy - in one instance I got a refund when they recalculated the premium! Quite surprised to read reviews about poor customer service and telephone manner, always found them friendly… Read Full Review

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★☆☆☆☆

“where's my online account?”

Written on: 20/11/2014 by JamesSlug (1 review written)

I joined esure on 25.01.13 as it was my cheapest quote. As a customer, I should be able to log into "my account" to change my details as and when I need to. Unfortunately I can't! I haven't been able to log in since I started the account, which is now nearly 11 months old. I have complained. I have emailed customer services. I have waited patiently, but still no account. I do not want to phone a 0906 number when I can change my car details for free, or is that the con?? I can't wait nor my… Read Full Review

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★☆☆☆☆

“customer service, shockingly bad! avoid!”

Written on: 10/11/2014 by MrsBandtheclan (1 review written)

Liars! I recently chose ensure as it was the cheapest car insurance quote. I needed to make a change to my policy, I waited 8 days for a call back, even then a mumbling idiot left a message clearly trying to avoid speaking to me! I was told I needed to pay £56 to make the change. I refused to pay. I then had this reduced to £30. It took me an hour to get out of the call handler what the fee was for. He was trying make out that my premium had been increased by the change. I asked for a… Read Full Review

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★☆☆☆☆

“Not even 1 star!”

Written on: 22/09/2014 by Vicentey3 (1 review written)

Travelled for 2 1/2 months pregnant with twins without car insurance. I won the court case, because obviously that have found out this insurance wrote a pack of lies. I wouldn't enven give them 1 star if there was an option… Read Full Review

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★☆☆☆☆

“Shocking customer advisor!”

Written on: 18/09/2014 by Lou1983 (1 review written)

Had a very impatient, rude customer advisor his phone manor was shocking, his attitude stunk and all because I made the mistake of not having the right number for my accounts details, I had the wrong number available, yes my mistake granted but upon finding this he decided he would read the full terms and conditions again which added a nice extra bit time on to the phone call I genuinely believe he was trying to drag the call out after this and this is after scolding me like a child for getting… Read Full Review

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★☆☆☆☆

“excessive cancellation charges”

Written on: 15/09/2014

My wife took out car insurance with esure in November 2013 paying the premium in one go. Early in 2014 she developed numbness in her right leg which made it difficult for her to drive. By July 2014 we found that she had developed MS and so decided that for the time being she would not attempt to drive. We sold the car in early August and informed esure that the policy was no longer needed. We received confirmation that the policy had been cancelled and thought no more about it. Later in August… Read Full Review

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★★★★★

“So helpful”

Written on: 06/09/2014 by danwat (2 reviews written)

I am extremely suprised to see all of the negative reviews on here given the exceptional standard of service that I have received. I recently changed my car and switched insurance providers. Before buying cover with Esure (who were the second cheapest option on price co.parison sites) I called their helpline and selected the options that an existing customer would use (I wanted to check what service I would receive if I decided to use them). I got through quickly to a gentleman who was very… Read Full Review

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★☆☆☆☆

“Terrible!!”

Written on: 16/08/2014 by 428Ramos (1 review written)

Worst car insurance company ever. Customer service are really rude and do not know how to talk to people… Read Full Review

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★☆☆☆☆

“Accident thats not my fault”

Written on: 14/08/2014 by dannyhuntley (1 review written)

I had an accident that was not my fault where the driver reversed into me I had a witness to the accident which has given a witness statement which Esure there selves said the accident was not my fault but because I would not pay the access of £400.00 they refused to peruse the claim when I asked them to explain They kept coming back with the same saying that I will have to pay for it and they will claim it back. Who in there right mind would pay £400.00 when its not there fault So I do not… Read Full Review

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★☆☆☆☆

“Appalling service, did not cover us due to windscreen...”

Written on: 12/08/2014 by FelicityHolman (1 review written)

we had a policy with admiral for 4 years made a couple of windscreen repair claims which did not affect out No claims bonus and esure turned around and refused to cover us for this reason! What a terrible insurance company!!!! Avoid!!!!… Read Full Review

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★★☆☆☆

“poor quality work from their "authorised" garages”

Written on: 01/08/2014 by ShawnNielsen (1 review written)

My car was returned after a repair yesterday and the alloy wheel is a different colour..The bloke at Rye Street Group swore blind it's the same colour paint they used..then gave me a number for the guy the used. Phoned the wheel refurb man who doesn't cover my postcode...useless… Read Full Review

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★☆☆☆☆

“Appauling Service”

Written on: 29/07/2014 by Hursths145 (1 review written)

Sorting out my no claims discount with one of the advisor. Spoke to them and I was adviced that they need to talk to my previous insurance provider. I have asked if they can ring me back on my home number as I was being charged whilst waiting. They refused as a company they don't do ring back service!!… Read Full Review

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★☆☆☆☆

“Took a policy out on 7th July 2014 which was to...”

Written on: 21/07/2014 by Jair59 (1 review written)

Took a policy out on 7th July 2014 which was to commence on 27th July 2014, Esure broker advised me of a 14 day cooling off period, I sold the car within the 14 days (19th July 2014) so I cancelled the policy that had not even started, Esure Broker charged me £65. This company is a disgrace and cost me £65 for nothing… Read Full Review

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★☆☆☆☆

“Try to stealing money from valued customers”

Written on: 15/07/2014 by sibymathew (1 review written)

I had policy with esure and once I ask them the cost of a replacement key when I lost my key. Then they ask me £250 to do that as I have no replacement key cover in my policy but I said to them clearly that I dont need it as my car worth like £200 pounds. Later on I found that they put a claim in my policy as an accident and demanding me £250 to remove that and threatening me to get that amount. I didnt agree that then they asking me £75 to resolve it. Now I have problem with my new… Read Full Review

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★★★★☆

“Best price , good customer service ”

Written on: 12/07/2014 by aparnam (2 reviews written)

I switched to esure from Aviva last week when my car insurance was due for renewal. I have never had to claim as yet in my last 4 years with Aviva so didn't have that experience to compare with reviews but simple reason that their quote was just too high(670£) compared to esure( 430£ including some add-on packages) and I also got the cashback (50£ from quidco) making it even more tempting. I was a bit skeptical after reading all the negative reviews so I phoned up their customer service to… Read Full Review

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Sibymathew's Response to aparnam's Review

Written on: 15/07/2014

Definitely their quote is cheaper than other companies and the customer services will be very good before you take the policy but once took the policy you will understand how they treat you coz I experinced that.

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★☆☆☆☆

“worst insurance”

Written on: 04/07/2014 by Zaviers1994 (1 review written)

the worst insurance company in uk… Read Full Review

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★☆☆☆☆

“Esure Brokers is a dangerous and rude company”

Written on: 04/07/2014 by Daisy J (1 review written)

I was happily insured with Esure Brokers until they decided to cancel my policy without my consent. this is of course dangerous as it leaves my vehicle uninsured and illegal. As if this wasn't bad enough, Esure Brokers then demanded that I pay a cancellation fee. In the letter I received they made it very clear that failure to pay this they will instruct bailiffs to collect with immediate effect. I truly dangerous and disgusting company who only want your money. They might be cheap but Esure… Read Full Review

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★☆☆☆☆

“Appalling customer service & terrible follow up”

Written on: 03/07/2014 by yelressaca (1 review written)

DO NOT CONSIDER INSURING TAKING INSURANCE FROM THIS BROKER!!! Got an automatic renewal notice & emailed to instruct them not to renew over a week before the policy expired. Despite this, they took the money, not only this, they took it from an account that was not supposed to be available for use in renewals(verified by their own customer service agent). Called someone this morning to resolve.....they needed some paperwork emailing over (that I sent straight away) & they said they'd get onto… Read Full Review

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★★☆☆☆

“Rubbish Service.”

Written on: 26/06/2014

Not a company i would recommend their claims department service was indifferent and attitude was one of tired disinterest. Although i gave them my home phone number they insisted on calling me on my mobile. This was after i informed them i cannot take calls during work hours and the area i worked in was a poor mobile signal area.They are cheap but as the old saying goes "cheap and nasty".It also became apparent different departments were NOT talking to one another.I was being given conflicting… Read Full Review

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★★★★★

“Excellent Company”

Written on: 19/06/2014 by Griffin1990 (1 review written)

Had a claim recently that was entirely my fault. My car was written off but I got full market value for it quickly. They even sorted my cherished plate. Cant recommend them highly enough… Read Full Review

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