written by Ianrjwilkinson on 20/05/2017
Avoid these like the plague. They have just informed me they cancelled my insurance on the 6th April (45+ days later and 2 payments later) due to a non payment even though I have paid every month. A computer glitch in February meant they come for my monthly dd 3 times and the bank recalled them all on their advice. The direct debit then got taken 10 days later and then they never came for the march dd so I paid on card and got told they would straighten everything with the accounts team and to ignore any other letters about this matter. Then I get a letter saying my insurance was cancelled. Phoned up and they said they will listen to the calls today (Saturday) and if I sent an email with my bank statement on showing the payments they could look at that and get the policy reinstated. Had a voicemail today saying there was no manager in so no calls can be listened to. Rang up half hour later to generally speak to a manager and there was one. Got told by the advisor originally dealing with it that the turned up 10 minutes after the voice mail. Then got told that the manager couldn't access the emails or listen to the voice calls the admin team need to do it. So they wasted my time in ringing back today (Saturday). Asked to speak to a manager and got told she won't speak to me. Asked to speak to a team leader or senior and there was only skeleton staff in and only the manager in. Asked to speak to the complaints department and they said they can't transfer me there. Asked for a manager ring back and got told there was no point over the insurance matter as nothing can be sorted until Monday. Asked to speak to the manager to complain about the service and got told she won't speak to me cos it can't be dealt with until Monday. I said this was a complaint about service not the insurance policy and he found a senior member that had suddenly morphed from somewhere. Avoid these at all costs. Even worse than the kwik fit garages that tried telling me I needed new brakes at £300 to pass an m o t when I had them replaced 2 weeks before the mot. Whole company are jokers
written by oyHurst161 on 27/03/2017
Do not use this company they are a nightmare .
written by RyleighCopeland on 11/03/2017
Was unaware that this company auto renew and take payment directly from your account 5 days before existing policy even ends. If that wasnt bad enough the actually took my yearly premium twice, leaving me unknowingly overdrawn. I phoned as soon as i realised to complain. I cancelled my insurane on the spot and found another cheaper insurer. Its taken 7 days to get one of the payments back. Ive just phoned again to complain that the second one has still not been refunded only to be told it could be a further3 to 5 days. That will be 15 days from when the money was deducted from my account. Mistakes sometimes happen but how a company reacts to a problem or complaint truely defines them. Kwik Fit are unfit. Heaven only knows what they would be like if you had an accident.
Written on: 30/05/2017
Read this then.
I have already posted this elsewhere.
Be aware of auto renew policies on home insurance.
kwik fit will charge you £30 administration fee if you do not cancel your policy within 5 days prior to your auto renewal date.
This is not clearly stated on the policy renewal top sheet but obviously tucked away in the terms and conditions.
I'm sure this has caught out many people and in my mind and probably others this is scam.
This does not work exactly the same with motor insurance policies where there is a central data base and they can automatically check to see if you have renewed and will refund you without any charges.
I spoke to one of their managers who was totally unapologetic and refused to back down, even as a one off good will gesture. He made a point of saying he always reads the T&C's.
From that comment I realised he was unnegotiable and he needs to get a life.
I stated it should be printed clearly in bold on page one to make customers aware.
This is a terrible practice and a company that clearly does not have your interests in mind.
Kwitfit need to try and look after their customers!
Even the Banks can have more heart sometimes.
As I am employer of 18 staff I will be not recommending kwikfits services to others.
They will never get another penny from us.
I doubt kwik fit are even phased about it.
They should stick to fitting tire caps and nothing else too brain taxing.
written by Rex273 on 02/03/2017
A no fault claim reduces my NCD from seven years to two years! Oh, it's because the other insurer hasn't reimbursed us for the claim so I have to pay an exorbitant cost to renew my insurance because kwikfit's admin department won't sort out the NCD. Don't touch them with a barge pole.
written by MilagrosRhodes198 on 24/02/2017
The worst insurance ever cost me 319 pounds to get my windscreen done ripoff basterds
written by 393Williamson on 21/02/2017
Recently noticed that I was paying £62 to KwikFit. When I rang was told that it was for my wife's car insurance. £62 a month was the renewal price compared to £22 I had been paying the previous year (3 times more!!). I asked why I had not received a reminder and was told that it was sent in September. I managed to get the monthly amount reduced to £33 pounds a month but no refund for the previous 5 months but was told that if I was to cancel the policy I would have to pay a large cancel fee. Reluctantly agreed to the reduced price however I noticed that no insurance documents had been received. I rang again and was told they had been sent to my email address. Checked my emails with no sign of my documents and was told to check my spam folder. I asked for them to be sent again and received them straight into my inbox. I now feel that they were not sent at all and may seek a solution via the financial Ombudsman
written by Clarissap348 on 16/02/2017
Hard to get through to right dept. Price double last year, keep trying to charge me although cancelled
written by on 10/02/2017
I had a letter from you telling me you could not collect a payment via my direct debit and you asked for my bank details,yet you printed my bank details on the letter you sent me,the last payment I made via the phone was on the 22 Dec and the direct debit was reset up to be paid on the 22 of each month,as the last payment was due on the 22 Jan via the direct debit,it is not my fault if your staff do not amend the paperwork to reflect the phone calls.I tried to call your customer services at 6.15 pm and was kept on the phone for 15 mins listening to the weather and news.The Jan payment will be made on Wednesday 8/2/17.
written by ubHerndon180 on 03/02/2017
Very little help when stopping insurance after the year phoning problems not clear on the internet. I do not want to continue my insurance with this company from the 01/02/2017
written by Omid-uk on 31/01/2017
Since than I had to call nation wide company on behalf of primer insurence which is apparently working in behalf of qwik fit and been false information in regards to my claim and my car has been returned to my drive in worse condition since the accident after 3 weeks without any courtesy car ( I have truck driver witnesses in writing) Could I please put formal complain in regards to my insurance claim that after more than 3 weeks is still not resolved Thanks
written by Jadonl132 on 25/01/2017
Put insurance on my mum car on the 21st January it has now been 48hours ant my mam car still isn't insured on the database and she has work and she has to wait intill it goes up on the database now as she has the certificate sent through in post
written by Alec1955 on 20/01/2017
Iv just had my renewal through and it has nearly triple what I paid last year. the first paragraph is we are ready to look after you for another 12 month .. looking after me by tripling my insurance I Bare mind when you are reading this Iv never been involved in an accident or got points ... this is what ridiculous insurance premiums you get for your loyalty . I was actually gunna stay with these because I though I carnt bother with the change . Honestly tho if you fancy a laugh which I received with my renewal price letter in the post then so be it .... this insurance is a absolute joke haha
written by Gerald216 on 18/01/2017
I decided to go with this insurer mainly due to the price, but that was a mistake. I think it is ok for a year, but after a year, they'll ask twice the premium, even if no quotes were made. If you'll happen to be abroad when the renewal is due, you're out of luck trying to stop the automatic renewal, add there's no option on the website to do so and no one bothers to answer email. Funniest thing of all, if I made a new quote, the offered premium is half the renewal proposal. In all, very disappointing experience and I'd advise anyone to go with another broker.
written by KaiHolt on 13/01/2017
I insured my car with quick.fit thisnyear as they offered a very competative price and service. I have recommended kwikfit to several friends
written by Jessie234 on 11/01/2017
i have been trying to add my partner to my policy for over 1 week now, axa systems down, repeated the same conversation for 20 minutes 3 times!!!! never ever use this company, joke, havent rang me back once. keep saying ring tommorow!!!!! good job its not urgent
written by Alani448 on 29/12/2016
Value for money and quick to set up online. Pleasantly surprised the policy came with so many extras.
written by 287Hackett on 29/12/2016
Need to see how you treat me as new customer The quote was reasonable however could have been better So far so good I hope all is good over the next year
written by AmariCarlson on 27/12/2016
When a customer enters a contract it is illegal for the company to put up its price within that contract mine was agreed at £26.49pm but crept up to £63 there for a customer can opt out with out paying any penalties and that came from a friend of mine who is a barrister and a judge at crown court, I would not recommend this company to insure your car I have now gone with a more reliable firm and I have cancelled my direct debit with kwickfit fit
written by Duncanqd398 on 27/12/2016
used moneysupermarket to compare, the quote was correct when i went to the kwikfit site, however it wouldn't take online payment with my card, so had to ring in to pay, otherwise smooth transaction.
written by Brycenw1989 on 25/12/2016
liked the quote good all round deal with ample cover a lot better than all other quotes given
Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.
We will email you when the question is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
As rated by our community of reviewers
Appalledexcustomer1068's Comment
Written on: 30/05/2017
I had the same problem
Kwit fit up more like
appalling company
bad attitude