Kwik Fit Car Insurance Reviews

Kwik Fit Car Insurance
★★★★☆
4.0
81.0% of users recommend this
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Latest Reviews

“Avoid avoid avoid ”

★☆☆☆☆

written by Ianrjwilkinson on 20/05/2017

Avoid these like the plague. They have just informed me they cancelled my insurance on the 6th April (45+ days later and 2 payments later) due to a non payment even though I have paid every month. A computer glitch in February meant they come for my monthly dd 3 times and the bank recalled them all on their advice. The direct debit then got taken 10 days later and then they never came for the march dd so I paid on card and got told they would straighten everything with the accounts team and to ignore any other letters about this matter. Then I get a letter saying my insurance was cancelled. Phoned up and they said they will listen to the calls today (Saturday) and if I sent an email with my bank statement on showing the payments they could look at that and get the policy reinstated. Had a voicemail today saying there was no manager in so no calls can be listened to. Rang up half hour later to generally speak to a manager and there was one. Got told by the advisor originally dealing with it that the turned up 10 minutes after the voice mail. Then got told that the manager couldn't access the emails or listen to the voice calls the admin team need to do it. So they wasted my time in ringing back today (Saturday). Asked to speak to a manager and got told she won't speak to me. Asked to speak to a team leader or senior and there was only skeleton staff in and only the manager in. Asked to speak to the complaints department and they said they can't transfer me there. Asked for a manager ring back and got told there was no point over the insurance matter as nothing can be sorted until Monday. Asked to speak to the manager to complain about the service and got told she won't speak to me cos it can't be dealt with until Monday. I said this was a complaint about service not the insurance policy and he found a senior member that had suddenly morphed from somewhere. Avoid these at all costs. Even worse than the kwik fit garages that tried telling me I needed new brakes at £300 to pass an m o t when I had them replaced 2 weeks before the mot. Whole company are jokers

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“Do not use this company they are a nightmare .”

★☆☆☆☆

written by oyHurst161 on 27/03/2017

Do not use this company they are a nightmare .

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“Auto renewal warning”

★☆☆☆☆

written by RyleighCopeland on 11/03/2017

Was unaware that this company auto renew and take payment directly from your account 5 days before existing policy even ends. If that wasnt bad enough the actually took my yearly premium twice, leaving me unknowingly overdrawn. I phoned as soon as i realised to complain. I cancelled my insurane on the spot and found another cheaper insurer. Its taken 7 days to get one of the payments back. Ive just phoned again to complain that the second one has still not been refunded only to be told it could be a further3 to 5 days. That will be 15 days from when the money was deducted from my account. Mistakes sometimes happen but how a company reacts to a problem or complaint truely defines them. Kwik Fit are unfit. Heaven only knows what they would be like if you had an accident.

Appalledexcustomer1068's Comment

Written on: 30/05/2017

I had the same problem
Kwit fit up more like
appalling company
bad attitude

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Appalledexcustomer1068's Comment

Written on: 30/05/2017

Read this then.
I have already posted this elsewhere.

Be aware of auto renew policies on home insurance.
kwik fit will charge you £30 administration fee if you do not cancel your policy within 5 days prior to your auto renewal date.
This is not clearly stated on the policy renewal top sheet but obviously tucked away in the terms and conditions.
I'm sure this has caught out many people and in my mind and probably others this is scam.
This does not work exactly the same with motor insurance policies where there is a central data base and they can automatically check to see if you have renewed and will refund you without any charges.
I spoke to one of their managers who was totally unapologetic and refused to back down, even as a one off good will gesture. He made a point of saying he always reads the T&C's.
From that comment I realised he was unnegotiable and he needs to get a life.
I stated it should be printed clearly in bold on page one to make customers aware.

This is a terrible practice and a company that clearly does not have your interests in mind.
Kwitfit need to try and look after their customers!
Even the Banks can have more heart sometimes.
As I am employer of 18 staff I will be not recommending kwikfits services to others.
They will never get another penny from us.
I doubt kwik fit are even phased about it.
They should stick to fitting tire caps and nothing else too brain taxing.

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“Absolutely Useless”

★☆☆☆☆

written by Rex273 on 02/03/2017

A no fault claim reduces my NCD from seven years to two years! Oh, it's because the other insurer hasn't reimbursed us for the claim so I have to pay an exorbitant cost to renew my insurance because kwikfit's admin department won't sort out the NCD. Don't touch them with a barge pole.

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“Ripoff ”

★☆☆☆☆

written by MilagrosRhodes198 on 24/02/2017

The worst insurance ever cost me 319 pounds to get my windscreen done ripoff basterds

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“Received no reminder or any documents for my car insurance”

★☆☆☆☆

written by 393Williamson on 21/02/2017

Recently noticed that I was paying £62 to KwikFit. When I rang was told that it was for my wife's car insurance. £62 a month was the renewal price compared to £22 I had been paying the previous year (3 times more!!). I asked why I had not received a reminder and was told that it was sent in September. I managed to get the monthly amount reduced to £33 pounds a month but no refund for the previous 5 months but was told that if I was to cancel the policy I would have to pay a large cancel fee. Reluctantly agreed to the reduced price however I noticed that no insurance documents had been received. I rang again and was told they had been sent to my email address. Checked my emails with no sign of my documents and was told to check my spam folder. I asked for them to be sent again and received them straight into my inbox. I now feel that they were not sent at all and may seek a solution via the financial Ombudsman

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“still trying to charge me, policy cancelled months ago ”

★★☆☆☆

written by Clarissap348 on 16/02/2017

Hard to get through to right dept. Price double last year, keep trying to charge me although cancelled

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“Useless customer service.”

★☆☆☆☆

written by on 10/02/2017

I had a letter from you telling me you could not collect a payment via my direct debit and you asked for my bank details,yet you printed my bank details on the letter you sent me,the last payment I made via the phone was on the 22 Dec and the direct debit was reset up to be paid on the 22 of each month,as the last payment was due on the 22 Jan via the direct debit,it is not my fault if your staff do not amend the paperwork to reflect the phone calls.I tried to call your customer services at 6.15 pm and was kept on the phone for 15 mins listening to the weather and news.The Jan payment will be made on Wednesday 8/2/17.

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“very hard to stop insurance after a year”

★☆☆☆☆

written by ubHerndon180 on 03/02/2017

Very little help when stopping insurance after the year phoning problems not clear on the internet. I do not want to continue my insurance with this company from the 01/02/2017

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“The most unorganised Insurence ever”

★☆☆☆☆

written by Omid-uk on 31/01/2017

Since than I had to call nation wide company on behalf of primer insurence which is apparently working in behalf of qwik fit and been false information in regards to my claim and my car has been returned to my drive in worse condition since the accident after 3 weeks without any courtesy car ( I have truck driver witnesses in writing) Could I please put formal complain in regards to my insurance claim that after more than 3 weeks is still not resolved Thanks

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“Put insurance on my mum car on the 21st January it has...”

★☆☆☆☆

written by Jadonl132 on 25/01/2017

Put insurance on my mum car on the 21st January it has now been 48hours ant my mam car still isn't insured on the database and she has work and she has to wait intill it goes up on the database now as she has the certificate sent through in post

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“Laughable ”

★☆☆☆☆

written by Alec1955 on 20/01/2017

Iv just had my renewal through and it has nearly triple what I paid last year. the first paragraph is we are ready to look after you for another 12 month .. looking after me by tripling my insurance I Bare mind when you are reading this Iv never been involved in an accident or got points ... this is what ridiculous insurance premiums you get for your loyalty . I was actually gunna stay with these because I though I carnt bother with the change . Honestly tho if you fancy a laugh which I received with my renewal price letter in the post then so be it .... this insurance is a absolute joke haha

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“Absolutely atrocious customer service”

★☆☆☆☆

written by Gerald216 on 18/01/2017

I decided to go with this insurer mainly due to the price, but that was a mistake. I think it is ok for a year, but after a year, they'll ask twice the premium, even if no quotes were made. If you'll happen to be abroad when the renewal is due, you're out of luck trying to stop the automatic renewal, add there's no option on the website to do so and no one bothers to answer email. Funniest thing of all, if I made a new quote, the offered premium is half the renewal proposal. In all, very disappointing experience and I'd advise anyone to go with another broker.

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“Good deal”

★★★★★

written by KaiHolt on 13/01/2017

I insured my car with quick.fit thisnyear as they offered a very competative price and service. I have recommended kwikfit to several friends

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“digrace”

★☆☆☆☆

written by Jessie234 on 11/01/2017

i have been trying to add my partner to my policy for over 1 week now, axa systems down, repeated the same conversation for 20 minutes 3 times!!!! never ever use this company, joke, havent rang me back once. keep saying ring tommorow!!!!! good job its not urgent

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“Value for money ”

★★★★☆

written by Alani448 on 29/12/2016

Value for money and quick to set up online. Pleasantly surprised the policy came with so many extras.

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“New customer ”

★★★☆☆

written by 287Hackett on 29/12/2016

Need to see how you treat me as new customer The quote was reasonable however could have been better So far so good I hope all is good over the next year

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“Untrustworthy site and firm ”

★★☆☆☆

written by AmariCarlson on 27/12/2016

When a customer enters a contract it is illegal for the company to put up its price within that contract mine was agreed at £26.49pm but crept up to £63 there for a customer can opt out with out paying any penalties and that came from a friend of mine who is a barrister and a judge at crown court, I would not recommend this company to insure your car I have now gone with a more reliable firm and I have cancelled my direct debit with kwickfit fit

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“good price”

★★★★☆

written by Duncanqd398 on 27/12/2016

used moneysupermarket to compare, the quote was correct when i went to the kwikfit site, however it wouldn't take online payment with my card, so had to ring in to pay, otherwise smooth transaction.

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“simply the best could not find better elsewhere well...”

★★★★★

written by Brycenw1989 on 25/12/2016

liked the quote good all round deal with ample cover a lot better than all other quotes given

Appalledexcustomer1068's Comment

Written on: 30/05/2017

As we can see, You clearly haven't made a claim or tried to deal with their customer service.
Or maybe you work for them !

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Asked by GRAHAMG6HHH on 17th September 2017 Report this content
I am going to get a second car next week, can I insure it a long side my existing one that I have insured with you, as the only driver?It is a Mitsubishi Space Star Mirage DI-D 1870 CC  2003 My car insured with you is a Micra 1.3 auto 1999

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Asked by snowdrop121 on 25th November 2016 Report this content
How good is Kwik assist recovery insurance compared to AXA?

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Answers (1)
Report this content RodgerY Written on: 01/12/2016
Fortunately I haven't had to use the breakdown service so I'm sorry but I can't answer you question.
Asked by TimothyC1978 on 6th May 2015 Report this content
I am looking to get insurance through Kwik Fit as they are the cheapest but I do not have the best credit rating. Does this matter?

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Answers (4)
Report this content wllmsdau Written on: 07/05/2015
I don't believe it matters, what's the harm.in applying?? Go for it
Report this content Bevloy Written on: 07/05/2015
As they were the cheapest we actually paid in one lump sum so I am afraid we can't help. Having said that my credit rating is not good and they had agreed to set up a monthly direct debit payment before we decided to pay cash. It is worth asking them.
Report this content lazytrout Written on: 07/05/2015
I don't think it matters so long as you can pay your deposit and your monthly payments hope this helps
Report this content brype19 Written on: 07/05/2015
no idea but customer service is worst in the world try one of the comparison web sights but avoid Kwik fit insurance
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Asked by suzkw78 on 13th April 2015 Report this content
I've just purchased car insurance online. How long does it take to receive insurance docs via email? It's been 10 hours and still no sign?

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Answers (6)
Report this content lisa meakin Written on: 13/04/2015
Hopefully you have received them now (Monday 13th April) but if not, contact kwikfit as they may not have your correct email address.
Report this content kayleighp89 Written on: 13/04/2015
Depending on when you take it out if its a weekend usually the next working day hope this help if still no docs just give them a call
Report this content Bloggsy63 Written on: 13/04/2015
If you needed your Insurance to start with immediate effect I would phone them straight away - if it is Insurance to start at the end f the of the month then 24 hours is the longest I would wait. Perhaps for your own piece of mind it would be better to phone them and make sure everything is in place properly and that all the details and needs you have given have been covered correctly. Good luck
Report this content CardiffBoy1970 Written on: 13/04/2015
Try checking your "Spam" or "Junk" folder on your e-mail client and the documents should be there
Report this content mamalovesu Written on: 14/04/2015
i received mine within a couple of hours
Report this content lanciagirl Written on: 16/04/2015
I got mine within 2 hours
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Asked by Clairenicholson on 30th March 2015 Report this content
I purchased insurance for my car last night and my MOT is due any day, so I thought great a free MOT with the policy. How so I book this? It says online, but they are trying to charge me £30. Any number I ring is either unhelpful or rings with no answer! Has anyone else experienced this?

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Answers (2)
Report this content lisa meakin Written on: 31/03/2015
I think there is a code that you will need to put in at some point through the booking an MOT process. I remember taking out the insurance and having the same problem so eventually ended up taking my car to a local garage for its MOT. I think I remember receiving an email from Kwikfit regarding how to book your free MOT and doing something on their appointment page but when I tried it, they still wanted to charge me!!
Report this content seangooding Written on: 31/03/2015
You have a cooling off period so I would recommend cancelling this policy and use somebody else to insure you these people are damn right rude and useless to be polite and very expensive in the long run.. use someone like fresh start they used the same broker and we're 100s cheaper
Asked by nellie999 on 24th February 2015 Report this content
How long can Kwik Fit hold a quote for car insurance?

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Answers (3)
Report this content Bloggsy63 Written on: 25/02/2015
Hi nellie999 - any car insurance quote these days is available for a limited time unless you get a written quote from the insurance company direct - as they run a search for the cheapest quote for you at the time of your searching the internet - so if you took the quote a day later it could be more or sometimes less than it was the day before. If given a reference number on paper from the source it will stipulate how long the quote is valid for on the paper given. Short answer is that the quote you get online is valid for a short period of hours only - I have also phoned Kwik Fit and asked them to make sure that this is correct. I hope this help you in your decision.
Report this content colinjones001 Written on: 26/02/2015
They held mine for over two weeks whilst I waited for the due date.
Report this content Blessy Written on: 13/04/2015
Usually around 30 days
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Asked by IMRICHLAKATOS on 6th December 2014 Report this content
Yesterday I did my insurance and I had a problem with police, that my insurance isn't active and it's not working. I am still not in system and I have already paid for it. I don't know what has happened. Has anyone else had a problem?

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Answers (3)
Report this content Blessy Written on: 08/12/2014
Uusually in a case like this, you might have set a future date or time to start your cover from. If you had taken the insurance out and you got pulled over on the same date then it may be a time issue. For example: Your cover will start today at 12:00. Do not drive until 12:00. Just ring quick fit and ask what the problem is. Been with Kwik Fit for 2 years now, no problems. They even offered to match a lower offer I got from someone else.
Report this content Bloggsy63 Written on: 09/12/2014
I agree with Blessy, It sounds like your start time may be the issue, I would however check with your bank and make sure they did cover your first payment as some banks can 'flag' a new vendor attempting to set up a debit or standing order. If you paid for the whole year upfront it may be that the bank held the payment. Check your payment then phone Kwik Fit and ask what has happened on their side. Yes I have had this happen but not with the mentioned insurer, took the insurance - thought I was covered from 12h00 that day only to get pulled over and questioned and to find that my cover only started at midnight. The Police were in this instant very understanding and did not tow the car. I hope they didn't tow yours either - good luck.
Report this content lanciagirl Written on: 10/12/2014
not had this problem.
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Asked by anitafurnell on 14th November 2014 Report this content
Am i covered to drive my car 2 weeks after an operation on my insurance

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Answers (5)
Report this content Fish59 Written on: 15/11/2014
I would think it would depend on the operation you had and whether you are "fit to drive" as diagnosed by your doctor now its complete. If you are on any medications which by their nature can cause tiredness, dizziness and any other symptoms that could affect your driving ability, then you should not drive anyway! I think good old common sense should prevail but if your not sure, then your doctor is your first point of call. Hope thats of some help, just my two penny's worth ;)
Report this content TraceyeEzio Written on: 15/11/2014
Your G.P will be able to give you advice on whether you can drive or not. It depends whether you have had abdominal surgery or surgery on your limbs, also if you are on strong painkillers or not. Abdominal surgery by keyhole+ you are advised not to drive for 4-6 weeks following surgery due to internal self-disolving stitches & the diaphragm take a lot longer to heal & knit back together, if it is open surgery then it is usually 12 weeks before you can drive. If it limb surgery it isn't advisable to drive until you have had physiotherapy or the ok from your G.P. Analgesia can affect your concentration, if you are taking any codeine based pain killers or morphine based pain killers, also some anti-inflamitories other than steroid can make you drowsy and/or make your a difference with your concentration (a bit like driving after drinking 3-5 pints of beer). Best to check with your G.P first as then your insurance will be valid if given the ok. Hope this helps.
Report this content Mark08 Written on: 15/11/2014
I would not advise driving after 2 weeks unless doctor says otherwise dependant on what type of operation and what kind of pain relief or medication you are taking as if you needed to claim on your insurance and your insurers found out about such events then you would not be covered.
Report this content Blessy Written on: 15/11/2014
If you are fit to drive without aid then yes.
Report this content pamelahodger Written on: 17/11/2014
IN MY OPINION YOU ARE SUPPOSED TO BE COVERED BUT IT IS UNLIKELY YOU WOULD BE ABLE TO CLAIM FOLLOWING AN ACCIDENT AS HOSPITALS USUALLY SAY YOU SHOULD NOT DRIVE FOR SIX WEEKS AFTER AN OPERATION I HAVE HAD MANY TYPES OF INSURANCE OVER THE YEARS AND HAVE NOT PAID UP AS THEY ARE FRAUGHT WITH DISHONESTY AND CCORRUPTION
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Asked by chalupy104 on 14th April 2014 Report this content
What is the fee for car changing?

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Answers (3)
Report this content studapples Written on: 15/04/2014
Hiya I'm afraid I don't know. I've never had to change a car during the lifetime of my insurance with them. I can only suggest you give 'em a ring.
Report this content Englishloveuk Written on: 16/04/2014
Hi, I've just changed my car mid term and there was a £30 adjustment charge. I was also given the chance of a quote for house insurance. The deal was good and I've swapped my house insurance, I got £20 cash back on the house insurance and £30 cash back on my car insurance. With all this I've just got house insurance for just under £2 for the full year! Hope this helps
Report this content ErnestBellman Written on: 21/09/2014
what do you charge to cover an American make truck?
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