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Written on: 18/05/2012 by Mick2493 (1 review written)
Keep away from this company, honestly I was a customer for several yrs having a £15000 credit limit I bought a door entry system for a little over £500 which after 6 mths went faulty, company no longer existed so I contacted trading standards who told me to contact egg, under section 75 they were liable as I bought it with my card, several phone calls to a Zoe mcinerney who was arrogant, ignorant told me they weren't liable & it wasn't they problem I again contacted trading standards who told… Read Full Review
Written on: 24/09/2011 by Andrewpreedt (1 review written)
tried to pay my account in full on more than 3 separate occasions but because of an egg technical error I couldn't pay using my debit card. Eggs error but they still charged me for late payment without any compromise or refund. Closed my account and will never ever return… Read Full Review
Written on: 25/08/2011
I had a card with Egg for years, and never had a problem, and I stuck with them because I used to get 1% cashback. One year I was moving home, so I used my card a lot, which was cleared every month by Direct Debit. So when they told me I had reached their cashback limit of £200 I was hardly surprised. As I only had to wait another month before the the start of the new cashback year I switched to another card just for that period. Egg then wrote me a letter and said that due to their annual… Read Full Review
Written on: 07/04/2011
I was a long term account holder with Egg and last year they wrote to me to tell me they weren't issuing me with a new card because of the way I ran my account, or words to that effect. I was making the minimum payment, which wasn't ideal but suited my circumstances at the time. I hadn't missed any payments.
The letter said they were doing this because they are "a responsible lender". So I thought, oh right, I must be irresponsible then! But then I thought back to the time when I applied… Read Full Review
Written on: 28/02/2011 by jojohnson (1 review written)
worst credit card in UK market
i used this card from 2002 - in 2007 they suddnly closed my card without any indication.i paid off and closed my contract.now my main credit card is
co operative credit card .
The Financial Services Authority (FSA) has fined Egg Banking plc £721,000 for serious failings in its sales of credit card payment protection insurance (PPI).
FSA should ban this from UK market… Read Full Review
Written on: 04/02/2011
Egg was a fantastic company with the best customer service and BT deals while it was owned by the Prudential. Once it was bought by City Corp and integrated into their abuse machine, Egg became one of the worst cards.
Their systems seem to have so many problems that I've received letters threatening legal action because of missed payments which were not missed. They hike interest rates, con you into balance transfers and take away the deal (read the small print), their customer services is… Read Full Review
Written on: 27/01/2011
Appalling customer services, when I used my card for 1st time in ages on 28/12/10 it came back declined. I noticed a direct debit came out of my account so I called them and they said they had closed my card due to inactivity on 7th January 2011 but they put the declined transaction through on 28/12/10. Do they know this transaction is wrong then or else it would count as activity wouldn't it? As I cancelled my direct debit to stop them taking any more money from my bank account on this… Read Full Review
Written on: 27/12/2010
POTENTIAL NEW CUSTOMER - I heard one good comment about Egg in a newspaper and because we were told their reward scheme offered 1% we wanted to get the card, however, looking on this site we saw the bad comments and decided against joining Egg, perhaps Egg need to address these customer reviews/complaints, Customer services seem to be pivatol in Egg's downfall. Egg have just lost another potential customer and that needs looking at!… Read Full Review
Written on: 21/12/2010
my Egg card is the worst card i've ever had, their service is rubbish. as soon as i sort out a current issue i will cut it up into tiny bits. they also give people 'bad' credit for no good reason and phone you up to tell you you can't withdraw £20 cash with your credit card when you're about 400 below your limit… Read Full Review
Written on: 07/12/2010
Have had an Egg card for many years, have used it regularly and always paid off the balance in full each month.
Recieved a letter telling me they were reducing my credit limit from £7,500 to £500 for no reason, and with absolutley no explaination. Customer services are absolutley terrible, and I mean terrible, they dont try to help, they send automated secure messages which bare no relationship to the problem, then when you raise a complaint, they send a letter saying they have investigated it… Read Full Review
Written on: 08/11/2010
Have had an egg card for over a year. Paid it off in full - balance zero & closed the account. Egg then added interest for the period up to the date I paid off in full. Handed my account over to COLLECTIONS because interest was not paid (IT WAS NOT OVERDUE - only due on 18/11/2010). Paid off this interest of £7.21 0n 5/11/2010. They now say I owe them one day interest (from 4/11 to 5/11) - minimum interest charge .50p. WHAT A RIPOFF COMPANY. Thank God I have closed this account & will NEVER… Read Full Review
Written on: 26/10/2010
Obnoxious customer services who can't communicate properly. Tried to close this card after using it for many years but then finally cracked and cancelled after the last in a long list of irritations. The last straw being they cancelled my card and sent me a new one just before I was due to go on holiday and they wouldn't tell me why other than to say it was a security issue. Pathetic. They regularly prevented online purchases in the name of security and yet are quite happy to accept payments on… Read Full Review
Written on: 21/10/2010
Really poor credit card.
High interest, major pusher of useless PPI and not one decent balance transfer offer in 8 years with them.
Also almost impossible to close down. Egg issued repeated promises to close down my account over the last 2 months, I now have threatened them with FSA and they seem keen to close down next week. Funny that. Would never ever recommend to anyone under any circumstances. Compared to other credit cards, just rubbish… Read Full Review
Written on: 29/09/2010 by Scarlett56 (1 review written)
I would have to disagree with most of the negative reviews for the Egg card.
I originally took out this card to take advantage of a long 0% balance transfer offer. (I did not use this card for spending.) They gave me a generous amount of credit and it was very easy to vary the direct debit amount to make sure this was paid off in time.
When the 0% ended a few months ago the interest rate for balance transfers went up to 16.9% (purchases also 16.9% - which is certainly not the worst I have… Read Full Review
Written on: 19/09/2010
Had an Egg card, which I closed and paid in full in 2005. Took their Customer Services Department numerous times before they eventually sent me an email confirming the account was paid and closed.
Egg NEVER updated my credit file with Experian and so five years later when I apply for a mortgage it comes up that I owe then £2000! I have taken days off work, contacted a solicitor and Egg and their customer services was shambolic, their attiutude stunk and everybody gave me different answers as… Read Full Review
Written on: 03/09/2010
Never get an Egg card; the rate they advertise is 17.9% but wait two years and you will be paying 29.9%.
If you pay your card in full every month they will cancel it; and if you build up a balance; they will build up your interest.
They like 'customers' that they can make money from; and they like to make a lot of money from each one.
… Read Full Review
Written on: 12/08/2010
Egg was good to start with, but as time went by the rate went up & up. My credit rating is top so they obviously don't like people paying off in time or even paying just the minimum. Rate was 16.9%, then 17.9, then 21.9, then 24.9, now 26.9%!!! Only good thing is this card allows balance transfers to your current account. Now they have refused payments from my business account so don't think you can use the card if you want to pay back from an account other than a personal one! I wonder if they… Read Full Review
Written on: 26/05/2010
Had card for 5 years.. They gave me an ultimatum. Pay 29% interest charge or close account. Never had a problem or had any payment issues. Trust me this Company is run by loan sharks. Do not think that if you are a good customer that you will be unaffected. You will be a target - nothing less.
Did I like anything about the service?
Yes - I liked watching the card slowly go through the shredder and arranging for another card to pay off EGG with a rate of 7%… Read Full Review
Written on: 20/05/2010
Have been with egg for a number of years and until Feb would have said they where ok, but then I had an email putting rate up by 3%. Then all your reviewers coments came to be so real .Rude and so unprofesional.Con artist is so true. All sorts of problems in closing the account despite paying of balance. Avoid Avoid Avoid .If you have not had a problem yet beware you will… Read Full Review
Written on: 27/04/2010
Do no use, I cancelled my direct debit and they charged me 16.00 followed by another 16.00. I owed nothing on the account… Read Full Review
As rated by real users
" Stop e mailing me on Christmas day you sad sad so very sad " Read More
" Terrible customer service " Read More
" Watch your statement very carefully " Read More
" Below One Star " Read More
Written by Misimformed
" Deceptive way of engineering late payment fee. " Read More