Have a picture of Halifax One Credit Card?, please send it to us.
Picture courtesy of Geoff.
| Customer service | 1.6/10   |
|---|---|
| Value for Money | 2.6/10 |
| Reviewer Rating | 2.2/10 |
| Overall Rating | 2.4/10 |
Full review by
Guest.
on 16th Apr 2008
User Rating : 3
Respect :
0
Good Points: Are there any
Bad Points: Customer Service
General comments: Charged £12 for 1 day late paymentDespite the statement showing the payment was received when it was due
Guest.'s review and ratings | 23 words
Review by
davayr
on 27th Mar 2008
User Rating : 1
Respect :
0
I was unable to increase my Halifax One credit card limit.
Payments allocated to lowest Interest Balance, (purchases not cash advances)
Treat Payments to a Litlewoods Football pools as cash advance, (hidden in the small print of the terms and conditions.) Totally dissatisfied with customer service.
davayr's full review | 54 words
Review by
lazza1
on 25th Feb 2008
User Rating : 0
Respect :
0
Similar story, I got an interest free card, monthly payment was £4 short which I paid straight away, the interest free element was revolved and reverted to the normal rate but was never mentioned during my call to them. Did realise until 3 months later!
lazza1's full review | 43 words
Review by
Guest.
on 11th Feb 2008
User Rating : 7
Respect :
0
I am pretty HAPPY so far .... with thier product and service ...
I only went to open their current account .. There was a deal at that time ..and they given me 100 pounds... after 3 months..
They offered their Credit card... and i said yes...
they given me a good credit limit ...
i use their card.....and i use their online access... which is good...
I am pretty HAPPY so far .... with their product and service ...
when i call thier telephone number ...i get through quickly enough..and i got ...
Guest.'s full review | 135 words
Review by
ozricii
on 15th Jan 2008
User Rating : 1
Respect :
0
In November 07 I paid off over £700 of a balance of around £800. In December (what with it being a busy month for me) I missed a payment and the fun began. I was called several times a day from a London number. The caller stated that they were calling from the Halifax and asked me to confirm my DOB. As I don't give out personal details over the phone I refused. I then called the number back and got a recorded message with no information saying that it was the Halifax. From that ...
ozricii's full review | 249 words
Review by
TILLYKATE
on 18th Dec 2007
User Rating : 0
Respect :
0
My experience was this: I never received a statement(lost in post?)and therefore I made a late payment, my £6000 12 months interest free credit was then instantly revoked, despite me ringing them up to explain, and being told that I would not be charged interest.
I found this to be unfair and the company was, for me, very unhelpful.
TILLYKATE's full review | 66 words
Review by
ushert
on 30th Jul 2007
User Rating : 2
Respect :
0
The Halifax credit card is very very poor, you can't change your address for love nor money. I've requested a change of address by letter, internet, phone and they still send statement to wrong address. Useless!
ushert's full review | 37 words
Review by
deebry
on 30th May 2007
User Rating : 1
Respect :
0
Reduced our credit limit without informing us which resulted in a credit card cheque which we paid into our bank account being returned one week after the funds had been used, resulting in a massive overdraft at the bank, charges and bank card being downgraded whilst the overdraft was being paid off. Very disappointed.
deebry's full review | 62 words
Review by
Blakep
on 17th May 2007
User Rating : 0
Respect :
0
Have had a Halifax credit card for years but have never been offered any type of loyalty scheme or any benifits for staying with them. Missed one payment in the entire time with them because I was abroad and they did not set up the minimum payment I asked for, they fined me and dropped my credit limit even though I payed off the full balance the next month!!
They also will only give me a very small credit limit even though I earn an greatly above average wage.
Don't go with Halifax! ...
Blakep's full review | 97 words | 1 comment added.
Review by
Mick Morley
on 23rd Apr 2007
User Rating : 1
Respect :
0
The Platinum credit card worked well while paying it off each month. Unfortunately, the offer of interest free credit on purchases for 9 months turned out to be incorrect! Any Halifax credit card payments subsequently made actually paid off the 0% bit, leaving the other purchases attracting interest at 20%!!
Mick Morley's full review | 47 words
Review by
allancmcgauley
on 22nd Apr 2007
User Rating : 5
Respect :
0
What incentives does the Halifax credit card offer to users, so they don't switch cards and take advantage of the 0% transfers for up to 13 months?
allancmcgauley's full review | 44 words
Review by
binfleeced
on 14th Feb 2007
User Rating : 0
Respect :
0
At first the card was OK at 15%, but then after a year, the rate was raised to 20% for no reason.
I cancelled my credit card protection to offset the extra cost, and 6 months later, the interest rate has been raised to 24.93%.
Halifax customer service staff are not helpful, as this is now causing me problems.
binfleeced's full review | 60 words
Review by
clareallan
on 14th Feb 2007
User Rating : 0
Respect :
0
Halifax draw people in with a 0% period on their credit card, and then charge loyal customers MASSIVELY over the odds. They count on the laziness of customers not to bother switching and keep hiking up the interest. I am closing my account.
clareallan's full review | 66 words
Review by
caffrey
on 19th Jan 2007
User Rating : 1
Respect :
0
The customer service people were exceptionally unhelpful when we lost a Halifax credit card. We have made official complaints, and still heard nothing despite empty promises. The card has been refused for no reason. Errors have been made by Halifax and not rectified well.
caffrey's full review | 48 words
Review by
macca160670
on 16th Jan 2007
User Rating : 0
Respect :
+1
A credit card payment was taken without my permission only for £5.99, so I e-mailed them, but I received no reply. I telephoned them, and they were not in the slightest bit interested. The Halifax told me to call the people in question, but I had already explained that they were proving difficult. Eventually, I got a refund from the people that had taken the money, but not from the Halifax.
Today I have noticed that a payment has been taken by direct debit for Halifax credit card of &p ...
macca160670's full review | 212 words
Review by
angela2477
on 13th Jan 2007
User Rating : 0
Respect :
+2
I have had this card for three months, and so far I have twice been informed by a collections agent that I have been charged a late fee, when I have not received a statement. I have never been late with a payment in my life, and U have an excellent credit history. I have written countless letters to the Halifax, and I have had no reply to date. I have found most of their operators to be very unhelpful and unfriendly. At the beginning of this month I decided to pay the balance off in full, and ...
angela2477's full review | 140 words
Review by
misty1
on 15th Oct 2006
User Rating : 0
Respect :
+1
For 5 years Halifax have NEVER managed to get my internet banking working. The Interest rate was promised to always stay low. At this point in time, since January, despite not going overdue, never missing a payment and ALWAYS paying on time and over the minimum amount, the interest has gone from 17% to 27.5%!
Since I got the credit card, despite numerous requests of lowering the limit to £500, it has now climbed after last letter to £4500?? Never to be used! I asked to move the l ...
misty1's full review | 134 words
Review by
Churchmousester
on 11th Oct 2006
User Rating : 2
Respect :
+1
I have spent a frustrating year since I had my purse stolen in Italy last September (2005). I notified Halifax immediately, and they reassured me that my account would be safe. I received my next statement with two payments added after the credit card was notified as stolen. I have been promised on a number of occasions that it was being dealt with. I have still had no refund to my account, and interest is consistently applied to these fraudulent amounts each month.
Each time I end up speaki ...
Churchmousester's full review | 138 words
Review by
Jackie Cornwall
on 2nd Sep 2006
User Rating : 3
Respect :
+1
Generally very disillusioning.
Jackie Cornwall's full review | 104 words
Review by
fedupwithbanks
on 14th Aug 2006
User Rating : 1
Respect :
0
I have contacted Halifax on numerous occasions to sort out payment problems, as I have recently lost my job and have insurance to cover payments. Halifax have not written back or sorted out the problem, and all they do is continually call me via a call centre 6 times a day, and I have to speak to staff who know nothing and cannot help.
fedupwithbanks's full review | 66 words
Would you like to see a review that's not being listed?
