hsbc internet banking www.hsbc.co.uk reviews | Watch This Item.

Average Ratings
Ease of Use	4.3/10
Value for Money	3.7/10
Reviewer Rating	3.7/10
Overall Rating	4/10

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35% Recommended23 out of 66 Reviews

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Review Centre provide reviews on HSBC internet banking. Read other consumers experiences if you're thinking of getting a new online bank account. We also offer reviews of other HSBC products.

66 Review Centre HSBC Internet Banking www.hsbc.co.uk Reviews

Full review by
Guest.
on 17th Jun 2009

User Rating : 0
Respect : 0

HSBC's 'fraud' management system is either perfect or useless, depending on your point of view. My view is that it is totally useless. Constant harrassment from the 'fraud' department in respect of perfectly legitimate transacations. This has happened over and over and over again. If you like repeating a dozen credentials to each and every one you have to talk to then thats fine. I don't. Their internet banking service is one of the best, but this pales into insignificance when compared with the incompetence of their staff, and the totally useless 'fraud' management system they use. Its quite simply designed to stop you doing any transactions whatsoever, without first having phoned up HSBC and warning them before you do the transaction. Utterly ludicrous. It certainly prevents fraud, because it doesn't seemingly allow any transactions to take place at all!
Guest's review and ratings | 140 words
Review by
timrobinson
on 15th May 2009

User Rating : 8
Respect : 0
I have used HSBC Internet Banking at www.hsbc.co.uk for many years now and have always found it very satisfactory. I can access all of my accounts including instant access savings, current account, credit card, etc.It is very simple to transfer money between accounts and set up direct debits, standing orders, make payments to friends or family and pay bills. It is also possible to view a large number of past statements there, print them off and download them as well.I have never had any issues ...
timrobinson's full review | 137 words
Review by
Guest.
on 5th May 2009

User Rating : 6
Respect : 0
HSBC Internet Banking is average
Guest's full review | 9 words
Review by
DEBSG123
on 7th Mar 2009

User Rating : 10
Respect : 0
I can do what i want when i want to with my own money - surely the way banking should work!?? HSBC is a very easy site to use and although some people may not like the actual bank themselves, the internet banking service is first rate i actually cannot fault it.
DEBSG123's full review | 52 words
Review by
Guest.
on 27th Feb 2009

User Rating : 10
Respect : 0
HSBC Internet Banking is an excellent professional bank. Probably the most serious but still extremely friendly service. I recommend this in the UK especially as its the best Bank here and has good ties around the globe so you truly can use it anywhere you want! Would recommend 100%, simple banking with the best reputation.
Guest's full review | 54 words
Review by
10627820
on 13th Feb 2009

User Rating : 9
Respect : 0
I think in comparison to other sites HSBC internet banking is one of the best! I can send international payments, set up an overdraft - in fact do pretty much everything I need to without going to a branch. The staff on the phones are good too. Great bank.
10627820's full review | 54 words
Review by
Inform Ant
on 4th Feb 2009

User Rating : 1
Respect : 0
HSBC Internet Banking is an easy to use system, feels secure. Since reliablity is so important when needing to pay bills on time or for someone who trades in equities and needs access to the market at all times I would not recommend using HSBC for internet banking at all. Reliability! This Tuesday their whole internet banking system in the UK has been offline and when I contacted the bank on Wednesday they said that they dont know when it will be up and running again!!!! Also if you have an inv ...
Inform Ant's full review | 114 words
Review by
Wynn Kenny
on 11th Jan 2009

User Rating : 3
Respect : 0
I am living 90% of my time in Thailand with an excellent internet reception ( I am on the sixth floor overlooking the sea.) I can access all my other banking needs speedily and to the end. HSBC will not allow me to access my business accounts, it keeps "timing out" which is very expensive (I have to get my UK office to do the deals )and as I have the security fob in Thailand we are limited to the time difference for business connections. What can you do. No-one on your helpline seem to be abl ...
Wynn Kenny's full review | 151 words | 1 comment added.
Review by
Guest.
on 4th Jan 2009

User Rating : 4
Respect : 0
General layout of Internet Banking with HSBC is good, when I can receive it. Transfers and payments work immediately - good system. After being able to log in the process is fine but I have had to use telephone banking recently as it is far quicker, but I do need to see my on line statements regularly.
Guest's full review | 105 words
Review by
Guest.
on 3rd Dec 2008

User Rating : 0
Respect : 0
I have been a HSBC customer since I first set up a bank account at 17. They have done nothing to make my banking experience a nice 1. They recently phoned me on a daily basis chasing me for money over my overdraft despite the fact that I told them that I was going through a separation from my partner and needed some time to sort my account out. Now that I ' ve sorted my account out and was starting to pay off my overdraft they have just charged me an arrangement fee that has made all the money I ...
Guest's full review | 171 words
Review by
Guest.
on 22nd Sep 2008

User Rating : 9
Respect : 0
I have recently had the internet installed at home after years of fighting it. I have used Internet Banking before, at a branch, but mainly telephone banking to pay bills & transfer funds. I have found both easy to use & convenient but the best thing is, I don't have to write a list any more. I can just go upstairs, log on & it's done! Brilliant! Internet Banking is convenient, straight forward, logical and always asks the question before completing the payment. My husband who is not computer li ...
Guest's full review | 100 words
Review by
RichieA
on 9th Jul 2008

User Rating : 5
Respect : 0
I have been with HSBC since 1984 when it was Midland Bank. I have used internet banking since they first introduced it. I am a website designer. I tolerated their redesign. Why they insisted on using the unnecessary Flash image (moving graphic currently a lizard) on their homepage when their customer base is likely to include people with slow performance PCs and slow connections is not particularly inspired. What shocked me more was that when I bookmarked their homepage via a Google toolbar, not ...
RichieA's full review | 157 words
Review by
Guest.
on 21st Jun 2008

User Rating : 10
Respect : 0
Staff are always very helpful and polite.
Guest's full review | 21 words
Review by
mcskwared
on 19th Jun 2008

User Rating : 0
Respect : 0
I'd been with HSBC for pretty much my entire financial life. From the moment I got my first part time job, through university, through my gap year and now through my master's. Recently, they began chasing me for an overdraft, even though I had only been overdrawn a few months in the ENTIRE time I had been with them. As they were ringing my home, I was not available and my parents gave them my mobile number, which, for some bizarre reason, they are yet to ring. Despite explaining repeatedly to th ...
mcskwared's full review | 275 words
Review by
r8gvb
on 15th Jun 2008

User Rating : 2
Respect : 0
Whilst we finally managed to reset our mortgage with HSBC, it was an arduous task. We chased and chased for information and assistance over a period of 7 weeks. Their general level of customer service has been quite appalling and after complaining we received little in the way of comfort that they recognised such.
r8gvb's full review | 76 words
Review by
Guest.
on 16th May 2008

User Rating : 8
Respect : 0
I am very please with the HSBC bank. Good security, easy to set up the online saving account. I had a online saving account and has a good experience.
Guest's full review | 29 words
Review by
Guest.
on 8th May 2008

User Rating : 4
Respect : 0
HSBC reworked their online banking a year or so ago, and what was a perfectly usable service became very slightly prettier and frequently too slow to get even as far as the logon screen. The main improvement was to avoid restricting the user to a smaller popup window - now you can browse the rest of the site and return to the account pages. This was a major complaint, but beyond that, the only positive changes seemed to be cosmetic.
Guest's full review | 96 words
Review by
Jonathan Onigbinde
on 3rd May 2008

User Rating : 6
Respect : 0
I have been banking with HSBC for 33 years. No serious complain; I like the Internet banking. It's user friendly. May be it's because I only use it ocassionally (about 3 times amonth - max).
Jonathan Onigbinde's full review | 47 words
Review by
Guest.
on 22nd Apr 2008

User Rating : 1
Respect : 0
You can't view an online statement, nor can you see transactions made on your credit cards. Customer service is also a serious fault as nobody at HSBC cares.
Guest's full review | 37 words
Review by
BLEA36
on 3rd Apr 2008

User Rating : 1
Respect : 0
Did not like their attitude and also insisting that you go to one of their branches with some form of id which includes your identity. One of the worst banks that I have had the misfortune to deal with.
BLEA36's full review | 51 words