HSBC Internet Banking www.hsbc.co.uk Reviews

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HSBC Internet Banking www.hsbc.co.uk
2.1 stars
Average rating for this product is: 2.1 out of 5

From 41 ratings and 69 reviews

Thumb down 36% of users recommend this product

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Summary

Review Centre provide reviews on HSBC internet banking. Read other consumers experiences if you're thinking of getting a new online bank account. We also offer reviews of other HSBC products.

Information
Country: UK Banks

Average Ratings for HSBC Internet Banking www.hsbc.co.uk

  • Ease of Use2.2 stars
  • Value for Money2 stars
  • Reviewer Ratings1.9 stars
  • Overall Rating2.1 stars

69 Reviews For HSBC Internet Banking www.hsbc.co.uk

  • Guest 18th Nov 2009

    Reviewer rating: 1 stars


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    Dear friend,

    I have been a member of HSBC for over 15 years, when i first banked with them the advisers were pleasent and always happy to help, then the bank seemed to go down hill when they got too big for their boots(no-doubt, we, the customer made them big, for their good service they provded back in those days).

    I find it furstrating every time i try to speak to them, i feel they don't understand our customer needs. Plus, why is it that HSBC feel the need to have soooo many telephone numbers?

    Note - If you are unsure who has called you, then type the telephone number into the computer and it should tell you.

    HSBC
    Why do you insist on asking personal questions when we are constantly advise not to. If it's an urgent matter, then request we come into the bank with ID, and URGENT does not in any way come under sales!!
    Some advice - DON'T CALL US, WE'LL CALL YOU!!

  • ukcdawkins 10th Nov 2009

    Reviewer rating: 5 stars


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    THIS IS THE BEST INTERNET BANKING FACILITY. EASY TO USE, QUICK TURN AROUND, FRIENDLY INHOUSE SERVICE AT THE BANK. EXCELLENT.

    THANK YOU HSBC.

    CAROLINE DAWKINS

  • Guest 30th Jul 2009

    Reviewer rating: 5 stars


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    I have been with the HSBC for five years, initially I used the account just for paying bills. One year ago I started using HSBC Internet Banking as my main bank. The general service is nothing short of first class, excellent in branch and internet service. When I e-mail them through the website they respond well within twenty four hours. The HSBC is probably one of the safest banks to be with due to their global diversity. Everything seems to be dealt with so quickly. Overdrafts if approved are ...

  • Guest 17th Jun 2009

    Reviewer rating: 0 stars


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    HSBC's 'fraud' management system is either perfect or useless, depending on your point of view.

    My view is that it is totally useless.

    Constant harrassment from the 'fraud' department in respect of perfectly legitimate transacations. This has happened over and over and over again. If you like repeating a dozen credentials to each and every one you have to talk to then thats fine. I don't. Their internet banking service is one of the best, but this pales into insignificance when compared with t ...

  • theangryhellcat Rank: Major 15th May 2009

    Reviewer rating: 4 stars


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    I have used HSBC Internet Banking at www.hsbc.co.uk for many years now and have always found it very satisfactory. I can access all of my accounts including instant access savings, current account, credit card, etc.It is very simple to transfer money between accounts and set up direct debits, standing orders, make payments to friends or family and pay bills. It is also possible to view a large number of past statements there, print them off and download them as well.I have never had any issues ...

  • Guest 5th May 2009

    Reviewer rating: 3 stars


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    HSBC Internet Banking is average

  • DEBSG123 7th Mar 2009

    Reviewer rating: 5 stars


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    I can do what i want when i want to with my own money - surely the way banking should work!?? HSBC is a very easy site to use and although some people may not like the actual bank themselves, the internet banking service is first rate i actually cannot fault it.

  • Guest 27th Feb 2009

    Reviewer rating: 5 stars


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    HSBC Internet Banking is an excellent professional bank. Probably the most serious but still extremely friendly service. I recommend this in the UK especially as its the best Bank here and has good ties around the globe so you truly can use it anywhere you want! Would recommend 100%, simple banking with the best reputation.

  • 10627820 13th Feb 2009

    Reviewer rating: 4.5 stars


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    I think in comparison to other sites HSBC internet banking is one of the best! I can send international payments, set up an overdraft - in fact do pretty much everything I need to without going to a branch. The staff on the phones are good too. Great bank.

  • Inform Ant 4th Feb 2009

    Reviewer rating: 0.5 stars


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    HSBC Internet Banking is an easy to use system, feels secure. Since reliablity is so important when needing to pay bills on time or for someone who trades in equities and needs access to the market at all times I would not recommend using HSBC for internet banking at all. Reliability! This Tuesday their whole internet banking system in the UK has been offline and when I contacted the bank on Wednesday they said that they dont know when it will be up and running again!!!! Also if you have an inv ...

  • Wynn Kenny Rank: Lance Corporal 11th Jan 2009

    Reviewer rating: 1.5 stars


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    I am living 90% of my time in Thailand with an excellent internet reception ( I am on the sixth floor overlooking the sea.) I can access all my other banking needs speedily and to the end. HSBC will not allow me to access my business accounts, it keeps "timing out" which is very expensive (I have to get my UK office to do the deals )and as I have the security fob in Thailand we are limited to the time difference for business connections. What can you do. No-one on your helpline seem to be abl ...

  • Guest 4th Jan 2009

    Reviewer rating: 2 stars


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    General layout of Internet Banking with HSBC is good, when I can receive it. Transfers and payments work immediately - good system.
    After being able to log in the process is fine but I have had to use telephone banking recently as it is far quicker, but I do need to see my on line statements regularly.

  • Guest 3rd Dec 2008

    Reviewer rating: 0 stars


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    I have been a HSBC customer since I first set up a bank account at 17. They have done nothing to make my banking experience a nice 1. They recently phoned me on a daily basis chasing me for money over my overdraft despite the fact that I told them that I was going through a separation from my partner and needed some time to sort my account out. Now that I ' ve sorted my account out and was starting to pay off my overdraft they have just charged me an arrangement fee that has made all the money I ...

  • Guest 22nd Sep 2008

    Reviewer rating: 4.5 stars


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    I have recently had the internet installed at home after years of fighting it. I have used Internet Banking before, at a branch, but mainly telephone banking to pay bills & transfer funds. I have found both easy to use & convenient but the best thing is, I don't have to write a list any more. I can just go upstairs, log on & it's done! Brilliant!
    Internet Banking is convenient, straight forward, logical and always asks the question before completing the payment. My husband who is not computer li ...

  • RichieA Rank: Lance Corporal 9th Jul 2008

    Reviewer rating: 2.5 stars


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    I have been with HSBC since 1984 when it was Midland Bank. I have used internet banking since they first introduced it. I am a website designer. I tolerated their redesign. Why they insisted on using the unnecessary Flash image (moving graphic currently a lizard) on their homepage when their customer base is likely to include people with slow performance PCs and slow connections is not particularly inspired.
    What shocked me more was that when I bookmarked their homepage via a Google toolbar, not ...

  • Guest 21st Jun 2008

    Reviewer rating: 5 stars


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    Staff are always very helpful and polite.

  • mcskwared 19th Jun 2008

    Reviewer rating: 0 stars


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    I'd been with HSBC for pretty much my entire financial life. From the moment I got my first part time job, through university, through my gap year and now through my master's.
    Recently, they began chasing me for an overdraft, even though I had only been overdrawn a few months in the ENTIRE time I had been with them. As they were ringing my home, I was not available and my parents gave them my mobile number, which, for some bizarre reason, they are yet to ring.
    Despite explaining repeatedly to th ...

  • r8gvb 15th Jun 2008

    Reviewer rating: 1 stars


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    Whilst we finally managed to reset our mortgage with HSBC, it was an arduous task. We chased and chased for information and assistance over a period of 7 weeks. Their general level of customer service has been quite appalling and after complaining we received little in the way of comfort that they recognised such.

  • Guest 16th May 2008

    Reviewer rating: 4 stars


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    I am very please with the HSBC bank. Good security, easy to set up the online saving account. I had a online saving account and has a good experience.

  • Guest 8th May 2008

    Reviewer rating: 2 stars


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    HSBC reworked their online banking a year or so ago, and what was a perfectly usable service became very slightly prettier and frequently too slow to get even as far as the logon screen. The main improvement was to avoid restricting the user to a smaller popup window - now you can browse the rest of the site and return to the account pages. This was a major complaint, but beyond that, the only positive changes seemed to be cosmetic.