Have a picture of HSBC Internet Banking www.hsbc.co.uk?, please send it to us.
Picture courtesy of Ben Fuller.
| Ease of Use | 3.8/10   |
|---|---|
| Value for Money | 3.3/10 |
| Reviewer Rating | 3.3/10 |
| Overall Rating | 3.9/10 |
Review Centre provide reviews on HSBC internet banking. Read other consumers experiences if you're thinking of getting a new online bank account. We also offer reviews of other HSBC products.
Full review by
RichieA
on 9th Jul 2008
User Rating : 5
Respect :
0
Good Points: Internet and Automated Telephone Banking.
Bad Points: If you bookmark (equivalent to Favourites) HSBC on a Google toolbar they seem to lock you out of Internet banking and Telebanking. The only way to re-gain access is to provide a new password by phone.
General comments: I have been with HSBC since 1984 when it was Midland Bank. I have used internet banking since they first introduced it. I am a website designer. I tolerated their redesign. Why they insisted on using the unnecessary Flash image (moving graphic currently a lizard) on their homepage when their customer base is likely to include people with slow performance PCs and slow connections is not particularly inspired.
What shocked me more was that when I bookmarked their homepage via a Google toolbar, not only did it lock me out permanently but made my current password invalid! There are no warning about this on their site and it took aver 48 hours for them to rectify my account!
RichieA's review and ratings | 157 words
Review by
Guest.
on 21st Jun 2008
User Rating : 10
Respect :
0
Staff are always very helpful and polite.
Guest.'s full review | 21 words
Review by
mcskwared
on 19th Jun 2008
User Rating : 0
Respect :
0
I'd been with HSBC for pretty much my entire financial life. From the moment I got my first part time job, through university, through my gap year and now through my master's.
Recently, they began chasing me for an overdraft, even though I had only been overdrawn a few months in the ENTIRE time I had been with them. As they were ringing my home, I was not available and my parents gave them my mobile number, which, for some bizarre reason, they are yet to ring.
Despite explaining repeatedly to th ...
mcskwared's full review | 275 words
Review by
r8gvb
on 15th Jun 2008
User Rating : 2
Respect :
0
Whilst we finally managed to reset our mortgage with HSBC, it was an arduous task. We chased and chased for information and assistance over a period of 7 weeks. Their general level of customer service has been quite appalling and after complaining we received little in the way of comfort that they recognised such.
r8gvb's full review | 76 words
Review by
Guest.
on 16th May 2008
User Rating : 8
Respect :
0
I am very please with the HSBC bank. Good security, easy to set up the online saving account. I had a online saving account and has a good experience.
Guest.'s full review | 29 words
Review by
Guest.
on 8th May 2008
User Rating : 4
Respect :
0
HSBC reworked their online banking a year or so ago, and what was a perfectly usable service became very slightly prettier and frequently too slow to get even as far as the logon screen. The main improvement was to avoid restricting the user to a smaller popup window - now you can browse the rest of the site and return to the account pages. This was a major complaint, but beyond that, the only positive changes seemed to be cosmetic.
Guest.'s full review | 96 words
Review by
Jonathan Onigbinde
on 3rd May 2008
User Rating : 6
Respect :
0
I have been banking with HSBC for 33 years. No serious complain; I like the Internet banking. It's user friendly. May be it's because I only use it ocassionally (about 3 times amonth - max).
Jonathan Onigbinde's full review | 47 words
Review by
Guest.
on 22nd Apr 2008
User Rating : 1
Respect :
0
You can't view an online statement, nor can you see transactions made on your credit cards. Customer service is also a serious fault as nobody at HSBC cares.
Guest.'s full review | 37 words
Review by
BLEA36
on 3rd Apr 2008
User Rating : 1
Respect :
0
Did not like their attitude and also insisting that you go to one of their branches with some form of id which includes your identity.
One of the worst banks that I have had the misfortune to deal with.
BLEA36's full review | 51 words
Review by
jpraties
on 27th Mar 2008
User Rating : 8
Respect :
0
As a U.K. domicile, i find the service very suitable for my needs and will continue to use the service.
jpraties's full review | 32 words
Review by
justarant
on 27th Feb 2008
User Rating : 0
Respect :
0
Awful. Worst banking experience I have ever had, they cannot get anything right.
justarant's full review | 179 words
Review by
melaniedrake
on 10th Feb 2008
User Rating : 1
Respect :
0
HSBC sells itself as a global financial institution but in reality acts like a small narrow minded business whose only purpose is to make money at their customers expense. I live in London and deposited a U.S. currency cheque from Fidelity Investments three weeks ago. HSBC claim it can take up to 8 weeks for the funds to credit to my account. I've asked them why and they cannot give me ANY reason. I've spoken to Fidelity an they confirmed the cheque was presented to and cleared by them. Why HSBC ...
melaniedrake's full review | 137 words
Review by
Guest.
on 8th Feb 2008
User Rating : 0
Respect :
0
Overdraft facility cancelled without warning because correspondence had been returned!!!!!!
Did this twice. ONE and a HALF hours in WORK TIME sorting it out. Was passed between a total of 5 people.
Been a good customer for over 10 years, never went over OD limit.
UNFORGIVABLE
Luckily I didn't have a tank of petrol or a restaurant meal to pay for when I realised OD facility was unexpectedly cancelled.
Guest.'s full review | 67 words
Review by
mikeharman
on 5th Feb 2008
User Rating : 1
Respect :
0
WARNING -I experienced a HSBC Internet Banking (www.hsbc.co.uk) system major flaw - When I tried to pay off a credit card it did not work and I ended up with late payment charges and interest on my outstanding balance.
Reported this to HSBC complaints department ref 1201798XXX and they did not seem interested
mikeharman's full review | 56 words
Review by
Guest.
on 13th Jan 2008
User Rating : 5
Respect :
0
Feeling more and more let down by HSBC bank. After 44 years as a customer with HSBC BANK i as well as every customer will be charged £25 for being approved for another year to carry on with the same amount of over draught as i have always had.
Guest.'s full review | 47 words
Review by
Guest.
on 12th Jan 2008
User Rating : 1
Respect :
0
Low interest rates and not getting a lot from my savings ... had to go to branch to sort out my accounts because they have no contact telephone. Friendly staff though.
Guest.'s full review | 42 words
Review by
Guest.
on 12th Jan 2008
User Rating : 0
Respect :
0
I have been using HSBC's business internet banking since it was first introduced without too many problems, but on two occasions recently I have gone to pay a bill on a future date only to find that the payment hasn't gone through, even though other payments I made on the same day have. I am an experienced user of their system and I am 100% positive that I completed the procedure,although unfortunately because our printer is out of action I wasn't able to print the confirmation and therefore ha ...
Guest.'s full review | 203 words
Review by
suichyahoocom
on 3rd Jan 2008
User Rating : 2
Respect :
0
HSBC used to be a good bank. They would answer your calls directly when calling customer service, and had a great high interest rate. They now have a horrible phone tree, and have raised many of their fees and lowered interest rates . I'm saying goodbye to HSBC.
suichyahoocom's full review | 68 words
Review by
Adzha
on 25th Dec 2007
User Rating : 10
Respect :
0
HSBC have been consistently excellent for me!
Well recommended.
Adzha's full review | 24 words
Review by
theoldbill
on 28th Nov 2007
User Rating : 0
Respect :
0
Would never ever go anywhere near again Would not touch apart from with a very very long stick.
theoldbill's full review | 31 words
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