HSBC Internet Banking www.hsbc.co.uk Reviews
Summary
Review Centre provide reviews on HSBC internet banking. Read other consumers experiences if you're thinking of getting a new online bank account. We also offer reviews of other HSBC products.
Media Gallery for HSBC Internet Banking www.hsbc.co.uk
Latest Reviews
★☆☆☆☆
“Worst system ever!”
Written on: 07/05/2013
I have had banks in many counties around the world, yet I have NEVER come across any system more complicated than HSBC's. I have to remember God knows how many old cars and cats and codes and passwords... It makes no sence. It can be done much safer and much simpler! Why is it that a large international bank cannot do it better? I'm out of words!!! (read more)
★☆☆☆☆
“horrendous hsbc”
Written on: 17/04/2013 by vickyverky10
Hsbc have allowed a joint account to be opened in my name and mortgages to be taken out in my name with forged signatures that are nothing like the true signature they hold for me. I was never met to be told of any of this.this has caused me a huge amount of stress and has a devastating effect on my life. They have been very unhelpful and arrogant through out. Saying they are advised not to speak to me. They have also sent me the legal mortgage details belonging to someone else. I hope this... (read more)
★☆☆☆☆
“security so high that you dont get access to your money”
Written on: 15/04/2013
I have been with HSBC since January this year. The worst experience ever! I have 4 different bank accounts in 4 different countries and never had this many problems with any of them as with the HSBC Sg branch. Its not user friendly at all. This is the 5th time I m locked out of my account because the key received is only useful for locking the system. If you want an account, be prepared to have at least 6 available passwords that are of 6 digit combination and both numbers and letters.... (read more)
★☆☆☆☆
“A Total Disgrace”
Written on: 04/04/2013
I took out a mortgage with HSBC and this has to have been the most worst banking experience of my life. I would NEVER recommend them to anyone. To cut a long story short, they have breached data protection and a HSBC colleague fraudulently used our data and passed this on to a third party. The whole complaints process is a shambles. I am thinking about taking my story to the press as they clearly are not treating it with the urgency and seriousness that it requires. There is no option... (read more)
★☆☆☆☆
“Of all my bad banking experiences HSBC is the WORST!!”
Written on: 10/03/2013 by lucifer222
I got stuck with a mortage acount with Hsbc. And every interaction is horrible. Please believe!!!! (read more)
★☆☆☆☆
“Blocked account”
Written on: 15/02/2013
I do not moan quickly because any company can make a mistake but this is really bad. I have given them proof of address twice before the branch accepted it, then all seemed ok ; I got my card, set up internet banking etc. Then as soon as my first salary was put on the account, they blocked it stating that I needed to give proof of address, again. I could not get money from my account any way I tried and when I gave them proof of address for the second time, they said ' it was just a... (read more)
★☆☆☆☆
“HSBC, they couldn't care less ”
Written on: 03/10/2012
They were great in the beginning when I just had a normal current account, and more so when upgrading to a student account. £1000 overdraft which can be extended to £3000 and a £500 credit card. My overdraft limit was currently at £1,500 and was getting closer to the maximum - I tried to extend it twice but was declined for having no income- which considering I'm in full time education isn't that surprising. Eventually my overdraft went into an unauthorized overdraft, but was cleared... (read more)
★☆☆☆☆
“Poor”
Written on: 08/09/2012 by Juicy.Couture (1 review written)
I had to wait 4 weeks for my bankcard because they ''forgot'' to send me it when I applied. They lost my provement of adress letter so I had to come back 4 times. And when I finally after 5 weeks got my bank card, they sent the pincode to a wrong adress so I had to wait for one more week on my pin code. In two words: Terrible bank (read more)
★☆☆☆☆
“Make customers poor”
Written on: 30/08/2012
This bank encourages the younger customers to go overdrawn then hammers them with bank charges, this is the worst bank on the high street, if you need a bank go to any other bank but never use HSBC. (read more)
★☆☆☆☆
“The World's local Spank”
Written on: 11/08/2012
This is not a review of just the internet banking, but HSBC in general. I'm fed up of talking about them and my experience with them, especially after banking with HSBC for over 7 years, and the way they treated me as a "valued customer" after all that time. I won't go into details, but if anyone wants to know more, please ask. The general idea is that when you have money, you're a valued customer, and you are followed-up constantly by their clueless staff, trying to sell you products. But... (read more)
See next 10 reviews
Showing 1 - 10 of 120 Reviews
★☆☆☆☆
“Probably the worst bank in the world.”
Written on: 03/07/2012
I have been with HSBC for a number of years. I have never had a good experience. Since I turned 18 and had my account upgraded to an adult one I have been hammered with charges and have ended up paying well over 7,000 in 3 years. That works out to be more than a years wage for the first two years I refer to. They have made absolutley no effort to help me in any way but rather send me lengthy booklets which essentially tell me I need more money and a higher priced account. I was charged just... (read more)
★☆☆☆☆
“Worst Customer service Ever”
Written on: 19/06/2012 by FSousa (1 review written)
I'm a HSBC client since last year and untill last week I was delighted with your services. However, today I was rejected to open a joint account with my girlfriend at the Moorgate branch. Seems the customer staff didn't wanted to work after 4:30pm, they started to create issues where it didn't exist, with the only propose to not open the account. How can an international bank like HSBC has staff that rejects new clients because of personal interests? (read more)
Sheena123456's Response to FSousa's Review
Written on: 07/08/2012
Call center staff are even worse
Reply to this comment
★☆☆☆☆
“Do not take an HSBC mortgage”
Written on: 25/05/2012
We have banked with the HSBC for over 10 years and are now going to change. Our son is buying a house using an HSBC mortgage as he, like us are Premier account people. They insist on including their own solicitors called Country Wide, who are the most incompetent people we have ever come across. They cause delays and tensions at every opportunity, and now are holding the monies released to them by the bank while they get answers to new questions. They will hold the £200k over the weekend,... (read more)
★☆☆☆☆
“Worse bank”
Written on: 18/05/2012
Worse bank ever. They charged me £25 quid a month for being £1.98 over drawn but never got any letter to tell me so. I haven't Used the account for 3 months (read more)
Moveon's Comment
Written on: 02/08/2012
the terms and conditions clearly say that you won't be charged if you go overdrawn less than £10. Did you have any direct debit or standing order bounced back? That may be what you have been charged for. Everytime there is no sufficient funds on the a/c and you have payment coming out, someone has to physically look at you account and make a decision whether to pay that item or not. If you don't operate your account like you should they will not pay the item as they view you as a risky customer. And that is understandable. you wouldn't want to lend someone money that you perceive risky, would you? Moreover, it is your responsibility to make sure that there is sufficient funds on the account before any payment is made. I hate when people say that if they were in charge of their money rather than banks, they would be operating the account better. Well, you are the one that is setting up direct debits and standing orders, making payments, hence you are in charge of your account. rather than blaming banks for you going overdrawn, take responsibility for your account.
Reply to this comment
★★☆☆☆
“querying unrecognised payments ”
Written on: 01/05/2012
I have contacted HSBC as there have been regular payments to an unknown source spanning over a year - not sure why I didnt detect it earlier but as I make many payments from my current account and the amounts in some instances were small amounts I did not spot it. I was put through to the dispute/fraud team who advised that I have to identify each payment made with date and amount. I gave them the reference number which is the same for every payment and asked if they were not able to... (read more)
Moveon's Comment
Written on: 02/08/2012
it is not that HSBC's system is out of date. it is you that is reporting certain transactions fraudulent, and none will take responsibility for pulling out the wrong reference. If something went wrong while you were reporting the fraudulent transactions, you could turn around and say, well, it wasn't me, it was one the HSBC's staff members that got the reference wrong. am i right? it would be your word against hsbc word, and who do you think that always is right in the end. the customer due to the industry the banks are operating. hence, no, noone will want to take responsibility for reporting the transactions on your behalf.
Reply to this comment
★☆☆☆☆
“everything takes forever - ”
Written on: 25/04/2012
worst bank in ever. they constantly make mistakes and are never willing to take the responsibilty once they closed my wrong account and i was standed in india... i would recommend First direct, although a sister company they are brilliant HSBC are full excuses and i wish my partner would listen and change banks..... (read more)
Moveon's Comment
Written on: 02/08/2012
there must have been a reason why the bank closed your account. no bank can close the account if you operate in line with terms and conditions, as that would mean breach of contract. Did you operate in line with their terms and conditions? You have means of checking you account wherever in world you are using your internet banking, so maybe you should have just maybe done that. …and stop blaming bank for you being stranded in india without an account or cash.
Reply to this comment
Sheena123456's Comment
Written on: 07/08/2012
Oh Moveon, get back to HSBC head office and tell them to find you a real job. People have a right to complain about banks such as HSBC, as this is a review forum of personal experiences. Robotic advise or scripted and patronizing paragraphs from you will only make people dislike HSBC even more, as HSBC are never to blame according to you! Your defense and love of all things HSBC is hilarious.
Reply to this comment
Moveon's Comment
Written on: 07/08/2012
Really? Because I do not work for HSBC. What I do for my living is completely independent of HSBC. Yes, you are right to complain about anything you want in this life, but I am still going to insist on reading your terms and conditions to enhance your knowledge on the product. I participate in auditing banks's procedures, therefore need to know them inside out, and I will not say HSBC is perfect, but from a business point of view, you have no leg to stand on if you breached the contract and the account had to be closed. Period.
Reply to this comment
Sheena123456's Comment
Written on: 08/08/2012
No, you definitely work for HSBC. Or do you defend all banks? Because that would be plausible and I would actually think you were a god send. But on the other hand, through the defensive information and resentment to customers you put across, you do think HSBC is perfect and can do no wrong. Period.
Reply to this comment
Moveon's Comment
Written on: 08/08/2012
I really don't care if you I think that i work for the bank or not. And yes, i will defend all the banks, just like any other businesses. As I already mentioned, with all business, including banks, from a business point of view you have no leg to stand on without reading the terms and conditions. Simple as that.
Reply to this comment
★☆☆☆☆
“mala experiencia con un cagero de hsbc”
Written on: 05/04/2012
el sabado 3 de marzo hise un retiro en un cagero de hsbc y la suma requerida no me fue entregada ya que el dinero se atasco y el cagero lo regreso al interior, creo que tienen que yebar un cierto control, pues el dinero se regreso al interior y me comenta un amigo que trabaja en eso que cuando susede algo asi ese dinero queda en un apartado, supuestamente yase iso una inbestigacion y ahora resulta que aparentemente yo miento y ya no quieren regresarme mi dinero (read more)
★★★★★
“great ”
Written on: 17/02/2012 by yolandabass (2 reviews written)
highly recommended.the costumer service is rather considerate and i like it (read more)
Sheena123456's Response to yolandabass's Review
Written on: 07/08/2012
is that you Moveon?Why is the bank great? Please explain so I can change my mind..
Reply to this comment
★☆☆☆☆
“terrible service”
Written on: 15/02/2012 by R80MAV (1 review written)
Hsbc (Bath branch) blocked me from using my account due to lack of i.d provided although i had provided i.d on 3 separate occasions at different branches. costing me around £25 in fuel which ive had to borrow from my girlfriend as the account was un-accessible making me look like an idiot and having to borrow money, something i despise doing. The customer service advisers on the phone were completely useless. i even had one operator tell me there was nothing i can in his stupid uneducated... (read more)
★☆☆☆☆
“Treat long term customers with contempt ”
Written on: 14/02/2012
i have been with this bank for over 35 years (previously known as the Midland bank) - the bank deteriorated when it changed to the HSBC and became more interested in the overseas market. It has used me as a cash cow and the bank has no interest in my well being as a loyal customer who has an excellent credit rating and financial history regarding my account activity. I would strongly recommend other customers look at alternative banks that have better ethics and are more uk based. Apart... (read more)
See next 10 reviews
Showing 11 - 20 of 120 Reviews
★★★★☆
“Secure Key”
Written on: 20/01/2012 by dogdays (1 review written)
What a horrible thing this device is. Cheap and nasty not like the nice solid push button one that business users get. The string bit is surely going to break so you really wouldn't want to carry it about. yet another decline in service standards since the good old Midland Bank days I first banked with. (read more)
Valdod's Response to dogdays's Review
Written on: 14/03/2012
AND YET YOU MANAGED SOMEHOW TO GIVE THEM 4 STARS!?!?!?!
Reply to this comment
Moveon's Response to dogdays's Review
Written on: 02/08/2012
the secure key is for your own best interest. surely if that makes your money safer when logging on to internet banking, then that what you presumably want it to be. or you rather have someone hacking into your account and have your money taken? And then you could claim that surely it is hsbc's fault and they have to refund you the money, and that they are not doing enough to protect your money. It only makes sense that they want to protect your money as well as themselves from fraud. It is all about risk and how to reduce the risk and its consequences. simple. and by the way, no website on the internet is 100% secure against hackers, whether it is hsbc website or not, so don't try to blame on poorly run website either.
Reply to this comment
★☆☆☆☆
“Banksters”
Written on: 09/01/2012 by ranjitnarula (1 review written)
Bunch of thugs. Appplied for a mortgage with a fee and then decided to change my mind. They took my calls on changing the product yet went ahead and debited my account with the fees for the mortgage . Now refuse to refund saying it was a booking fee Many better banks there than HSBC. Hate them (read more)
Moveon's Response to ranjitnarula's Review
Written on: 02/08/2012
whether it is hsbc or not, you have a choice to pay the booking fee or go for fee free mortgage. Once you pay, it is non refundable. Just like with all banks.
Reply to this comment
★☆☆☆☆
“Accepted me,changed my personal details,thendecided...”
Written on: 15/12/2011
I joined HSBC when I was considering moving to malta, soo opened a uk account, as their online account demo seemed very easy to use, which it was, however, now i no longer need the account they refuse to close my account. I sent written confirmation to them of a change of address, and they sent me a letter, to the new address saying they recieved it, and it was done however they wont close my account on written notification, which is the process for their t&cs, going to be heading in... (read more)
Moveon's Comment
Written on: 02/08/2012
as long the signature matches, it is not joint a/c and there is no balance on the a/c, they will process your instructions. You used the for one and only thing, to open an account overseas, which went very well but because they cannot close your a/c for one or other reason, you are giving the a hard time. Maybe if someone else closed the account on your behalf without your authorisation,and then you would get all furious would be much better scenario for you, wouldn't it.
Reply to this comment
★☆☆☆☆
“What a joke for a 'global'”
Written on: 16/10/2011
Just moved back to UK from New Zealand. I am a UK citizen and wanted to buy a house for family to move back to. Couldn't get a 10% value mortgage due to no utility bill or UK bank statement. Wished to borrow 50k and I earn 100k! Nothing to like .... a waste of time and not global with regard customer care. Don't use (read more)
Moveon's Comment
Written on: 02/08/2012
If you were HSBC customer in New Zealand, what you should have done is to apply for UK mortgage through HSBC in New zealand, then you would not need any utility bill. That's one of the reason's why they are called global bank. as per uk bank regulations, every bank must have your proof of address and proof of identification, and the uk bank industry gives banks guidelines on what they can accept and what they can't when it comes to your ID&VA. So maybe, just maybe, you should be giving low rating to uk banking regulators or yourself for not researching enough before coming to the UK.
Reply to this comment
Gerry192's Comment
Written on: 03/08/2012
Would give HSBC nil stars! Reply is nonsense as Halifax sorted things out in 20 mins. So poor show HSBC and typical poor reply
Reply to this comment
Moveon's Comment
Written on: 04/08/2012
There is no way ANY bank would have given you an account, not yet mortgage without proof of address and proof of identification as per FSA guidelines. If and that IF you got the mortgage through Hallifax like you claiming, then they were contradicting FSA rules and no wonder that they had to be then bailed out and fined by FSA.
Reply to this comment
Moveon's Comment
Written on: 05/08/2012
You can't open a bank account without proof of address or proof of identification, not yet get a mortgage. Banking regulations clearly say that you need to have both to apply for any product from any bank. And if, that is IF, you got your mortgage in 20 min like you claiming (which alway takes at least week due to the fact that it needs to be referred onto the underwriting unit, then no wonder Hallifax had to bailed out.
Reply to this comment
★☆☆☆☆
“The WORST Bank ever, DON'T use them, USE lloyds tsb”
Written on: 06/10/2011
The original issue was that When I was 18 I took out a student bank account with HSBC, having graduated when I was 21, I owed the bank a £1,350 overdraft. I was having difficulty in paying this back as I didn’t get a job straight away, and after a few months my mum paid a lump sum of £600 to clear the debt, this was accepted and part settled. I am now doing another degree and was hoping to upgrade my Lloyds account to a student account, however discrepancies appeared on my credit rating... (read more)
Moveon's Comment
Written on: 02/08/2012
just like with any other banks. it is not fault of HSBC, once the debt is passed onto debt collectors (third party), the control over the debt is out of their hand. It is fault of the debt collector by not passing the relevant info onto HSBC, and now you accusing hsbc. Do you really think it is going to be different with any other bank?
Reply to this comment
★☆☆☆☆
“This bank is a nightmare”
Written on: 03/10/2011
It has taken them over a month to send me a pin number for my ATM card. I don't get an actual debit card because I don't want to pay the monthly fee of £8, so the only way I have access to my money is to go in and speak with a teller. This would be fine if the branch closest to my home didn't open at 9:30 and close at 4:30 and the branch closest to my work didn't close at 5. I'm not out of work in time to get my money from my bank. When I go in to the branch to ask for help the employees... (read more)
Sheena123456's Comment
Written on: 07/10/2011
they are completely useless
Reply to this comment
Guest's Comment
Written on: 25/04/2012
How is you being too cheap to get a debit card a fault of the bank?
Reply to this comment
Moveon's Comment
Written on: 02/08/2012
you can use your cash card at any bank's ATM free of charge. the fact that the bank is only open in the hours that you work is only understandable.why should the work longer than you? in terms of PIN, you can always request to have one send to you nearest branch for collection if you are in doubts.
Reply to this comment
★☆☆☆☆
“Worst bank ever”
Written on: 26/08/2011
I was with HSBC for 10 years and received appalling service, despite being a good customer, having savings with them and rarely being in overdraft. They never want to help and you can spend ages trying to get through to the right team/person on the phone, being passed around, left on hold and often hung up on. I don't know why I left it this long to change banks but my new bank is like a breath of fresh air in comparison. (read more)
★☆☆☆☆
“Evil Company, avoid at all costs”
Written on: 11/08/2011 by Danyo_Farini
Joined with in Year 7 so I could get a 'free CD from HMV' there was no free CD from HMV. After that it was just a bank for 8 years, nothing out of the ordinary, just a bank. Few weeks a go though, I go under on my account, now bank statements show this by saying £ 47.43dd and cash machines do this by saying £ 47.33- now I got an A* in maths, I know what minus numbers look like (-43.33) all these sly tricks got me, it might seem dumb but I geniuinely had no idea I was in minus figures for... (read more)
★★☆☆☆
“Online Banking Secure Key”
Written on: 27/07/2011 by JamieMc (4 reviews written)
Granted online security is concern but previously you had an IB banking number (different from accnt and sort code) and if that was compromised, then you used to have to input your date of birth and random characters from your security code? Now you need to have a keyfob that generates a random key code every time you want to log on. So unless you want to take this fob to work, on holiday, etc etc HSBC online banking is now not available to you. Natwest, whom we also bank with have online... (read more)
Guest's Response to JamieMc's Review
Written on: 19/11/2011
Absolutely agree with this. They claim the key generator is small enough to keep with you. Yes it is, it's also flimsy enough that trying to keep it with you means the screen gets smashed and you have to spend ages on the phone asking for a new one, convincing them that you didn't lose it or have it stolen and there's no security compromise, you just need a new one.
Reply to this comment
Moveon's Response to JamieMc's Review
Written on: 02/08/2012
simply because when you logged in using the old style, you had only one security number, i.e. your telephone banking security number. If this number remains the same over lengthy space of time, hackers will eventually get hold of it. There only so many time for you to type the same digits that the hackers will know exactly which key on you keypad you pressed. because the secure key generates random digits all the time, they have no means of trying to get this numbers from you. Finally, it is only a question whether you want to have your money save or not. If not, you were right to go ahead with natwest by all means.
Reply to this comment
★☆☆☆☆
“secure key schmecure key”
Written on: 25/07/2011
I have been a customer of the bank for 24 years and have used their internet banking for a good few years. This new secure key is the bane of my life. You have to remember to keep the key with you at all times as without it you cannot log on. It was so much easier when you just had to type in your security password and your ib number. I wish they would bring back the old internet banking option. (read more)
Guest's Comment
Written on: 13/09/2011
definatly a lot easier for us oldies to use the original syetem, I can't even get going on the new one yet? so I'm afraid that I will be saying bye bye to HSBC
Reply to this comment
See next 10 reviews
Showing 21 - 30 of 120 Reviews
★☆☆☆☆
“mortgage application”
Written on: 20/06/2011 by andy22 (1 review written)
I have been a customer for 30 years with hsbc,i currently applied for a small mortgage to purchase a caravan,wish i'd never bothered! I was told what i would need to take to the appointment ie;wage slips,bank statements,any other payments that i made on a regular basis.I was told they would get back to me within a few days, they phoned me about two days later to say they needed other information;i sent this straight away.I waited about 3 weeks and when i heard nothing thought i would ring... (read more)
Moveon's Response to andy22's Review
Written on: 02/08/2012
No bank will give a precise or even approximate timescale for completion of a mortgage application. It is always passed onto the credit search team and only they can approve it or reject it. phoning or visiting won't pay as it is out of their hands.
Reply to this comment
★☆☆☆☆
“If youi Want Stress and Agrivation HSBC will give you That”
Written on: 07/06/2011 by robertbyebyehsbc (1 review written)
HSBC Singapore with its Internet Banking and its use of a DONGLE , i was unable to tollerate the Security measures i had to use to log on and the customer service provided from them. HSBC UK is no better, i was left stranded for funds abroad over a security question of which 9 out of 10 was correct. I have been with the Midland BAnk and change over to HSBC for some 25 years , the last 3 years has now become inhuman and no longer tolerable. The Use of another dongle now to access internet... (read more)
Sheena123456's Response to robertbyebyehsbc's Review
Written on: 08/08/2012
yes, 5 stars "If you Want Stress and Agrivation'
Reply to this comment
★☆☆☆☆
“Would not recommend HSBC to anyone!”
Written on: 04/06/2011
I moved from the UK to France last year as a student and decided to open an account with HSBC as they were international so I thought they would be more used to dealing with foreign customers. MISTAKE!! They neglected to offer me the STUDENT account which I didn't actually know existed, instead giving me a HSBC Advance account which costs 3€ a month just to have a Visa Electron Card. Normally in France student accounts are free, something I only realise now. They also failed to tell me at... (read more)
Moveon's Comment
Written on: 02/08/2012
did you tell them that you were a student, or are they supposed to read your mind? if you told them that you wanted to open a bank account without telling that you were a student, they had no reason to suspect that you were one. if you said that wanted a bank account, then that's what they would have done for you and actually done for you. Maybe researching more (which you as a student would do anyway) and asking clear questions would help next time??
Reply to this comment
★☆☆☆☆
“CHINA & HONG KONG. This account does not work...”
Written on: 08/04/2011 by davehangzhou (1 review written)
CHINA & HONG KONG. This account does not work abroad!!!!!!!!!!!
DO NOT PAY-PLEASE FOR YOUR CONVENIENCE CHOOSE DIFFERENTLY.You will be stranded with this account.
Really, honestly this account is no good in China or Hong Kong.
I paid for an upgrade to Advance account before leaving for China. I can not use this account anywhere in China or Hong Kong as it is a 'foreign' account.
You can not pay money in, pay credit cards or anything. It costs £14 a phone call back to UK. Lost my card-...
(read more)
Moveon's Response to davehangzhou's Review
Written on: 02/08/2012
now, when you are saying that you were leaving for china, then for how long. were you after hsbc international account in china that can be opened from hsbc in the UK but is actually chinese account, or where you just visiting china briefly and wanted to use your card there? these are 2 completely different things, and you should make it clear to them what you are after. now when it comes to sending your card to your UK address, did you actually tell them that your address was going to change temporarily and you want to have all your correspondence to be sent there? if not, you are the only one to blame and noone else!
Reply to this comment
Davehangzhou's Response to davehangzhou's Review
Written on: 07/08/2012
As part of their own terms of service, whilst I am abroad I am covered for lost cards.That is to say that I am supposed to be able to walk into any HSBC Advance branch and request assistance. They were supposed to arrange a replacement card for me there in that country, but sadly to no avail. Incidentally the most frustrating and pretty daft thing is trying to call HSBC in the uk on their international number, to report a lost card. The service asks you to "Please enter your sixteen digit card number or account number" - errr...I've lost my card!!!!
Yes I did tell them I was going abroad, exactly where and for how long. That is why my local branch sold me that account package. I even got my partner added as a signatory to my account to help deal with any issues back here. And there is another story of failure altogether on its own.
As it happens I went into HSBC today in Daventry to deal with something else and was asked the security question " who is the other person on your account?" to which I angrily replied "effin' no one I hope as I have spent the last year trying to have them removed from that account with their consent!! Failure again.
Last week I opened a Co-op account.
Reply to this comment
Moveon's Response to davehangzhou's Review
Written on: 08/08/2012
From what I understand, you lost your card while abroad. You had Advance account which is supposed to be internationally recognised. The account was made joint before you left abroad. OK. A block needs to be put on your card if its lost or stolen so noone can use it. You did the right thing calling them right away. If you do not remember your account details or security, just stay on the line and you will get through eventually to customer service officer. Obviously, then there is the lengthy part of identifying you by asking you your security questions.You would need to give them you overseas address for them to send the card there. If you passed your security, given them your new address and they still messed it up, then yes, it is their fault. The second part, is the joint account. You wanted to remove the other party from your account, right? The account would have to be closed with consent from both of you, the balance would need to be cleared. Then a sole account would be open for you. The reason why it so complicated is because when the account became joint, you both signed joint account mandate which says that you both liable and responsible for the account solely and jointly and both of you have equal rights to the account. That's why it isn't so simple to just remove one party from the account. Again, if this was supposed to happen and did not happen, it is their fault. You could have raise a complaint and they would investigate what went wrong and very likely to re-compensate you for your trouble.
Reply to this comment
★☆☆☆☆
“I have been with HSBC/Midlands for over 25 years, it...”
Written on: 30/01/2011
I have been with HSBC/Midlands for over 25 years, it used to be a good service but not any longer, I still use but have moved all my savings etc after they took money I had put by in a savings account to cover my overdraft without telling me, their customer services dont seem to understand english either, when you need help you will not get it from them (read more)
Moveon's Comment
Written on: 02/08/2012
the overdraft is repayable on demand. it is unsecured type of lending and aimed only for short time. if you did not respond to the letter to repay your overdraft, the bank would set it off against any credit balance on any of yours other accounts. Why should bank lend you money and then when it is asking for it back, you do not repay them? Just like any normal person would (not only a bank), they will offset against you credit balances. And no they will not tell before they do it, so you do not move your credit balances elsewhere and leave with your debt. Makes sense in my vocabulary.
Reply to this comment
★☆☆☆☆
“HSBC BANK PLC are the worst bank ever. ”
Written on: 07/01/2011
HSBC BANK PLC are the worst bank ever.
They took my money illegally £242.83 on 07/01/2011.
Now they said the charge back team are closed.
(read more)
Moveon's Comment
Written on: 02/08/2012
if it was illegally like you claim, why don't you report them. Or is it because you were overdrawn without having an overdraft and had to pay charges? I always wonder, how people are quite happy to use someone's else money, but they do not want to be charged for it. Ridiculous thinking.
Reply to this comment
★☆☆☆☆
“The rewards system is a joke , I am a Premier customer...”
Written on: 22/12/2010
The rewards system is a joke , I am a Premier customer who has never been overdrawn and paid my credit card on time.Have just moved back from USA and not sure which customer service is worse UK or US.
I am sure they only employ stupid people in their call centers , would love to give them a test , for example , what is 1 and 1, !!!!! that would sort them out .
They try every way they can to get out of paying out the rewards.
Think I will change to another bank .
(read more)
★☆☆☆☆
“HSBC international banking is the worst Hong Kong is...”
Written on: 26/10/2010
HSBC international banking is the worst Hong Kong is worse than that.The customer service is disservice .There English is atrocious and their ability to assist you doesn't exist.My account was deactivated because of lack of use and I have been trying to reactivate it for 6 months without success.Avoid doing business with HSBC if you value your time and,money and sanity I give them - 100 stars or minus infinity at best. (read more)
★☆☆☆☆
“Been in business with HSBC for 12 yrs or more , 3 yrs...”
Written on: 05/10/2010
Been in business with HSBC for 12 yrs or more , 3 yrs ago had a big clean out and changed over night from friends to No 1 enemy of small businesses . Do no consider doing business with them they will milk your business, not distroy it just restrict all the good things been in business should bring. Please take heed this review is based on very bad life experinces that could have been avoided. Avoid them at any cost !!!!! (read more)
★☆☆☆☆
“HSBC are one of the biggest banks in the world and use...”
Written on: 25/09/2010 by yousunkmybattleship (2 reviews written)
HSBC are one of the biggest banks in the world and use to be one of the best to do business with, but their policies have changed over the last five years or so and they are now one to avoid.
They simply do not care about anything but taking as much money as possible. It's policy to charge customers as much as possible, sometimes by "mistake", as most customers won't notice and most complaints can be dealt with using a "fob off" letter. They put staff on commission for selling the over...
(read more)
See next 10 reviews
Showing 31 - 40 of 120 Reviews
★☆☆☆☆
“I just want to say, fvck you HSBC. I am a premier...”
Written on: 17/09/2010
I just want to say, fvck you HSBC. I am a premier account holder, but they lock my account without any reason for one week, never can get answer from their customer service. after a while, my account was closed without any reason. They also do not replace premier credit card to me to save the money. They are the worst bank in the world. (read more)
Moveon's Comment
Written on: 02/08/2012
the account must have been closed for one of the reasons in their terms and conditions otherwise it would have been an illegal action on their behalf.
Reply to this comment
★☆☆☆☆
“Terrible bank. ”
Written on: 14/09/2010
Terrible bank.
£25 for increasing your overdraft?? No other bank does this
£25 annual fee for HAVING AN OVERDRAFT??
£25 for going ovr your overdraft, each transaction??
cant even understand the advisors.
(read more)
★★★★★
“Used HSBC online baking for some time now, Never...”
Written on: 27/08/2010
Used HSBC online baking for some time now, Never really had a problem and its very easy to use for me. The only time i had to contact them was when i forgot my security number.... an all i had to do was pick a new one on the phone. 90% of all reviews on this site seem to be negative about everything. People generally only come here to complain so alot of companies have really bad ratings which i don't think is entirely an accurate reflection. (read more)
★☆☆☆☆
“Fine when it works. But when they randomly choose to...”
Written on: 25/08/2010
Fine when it works. But when they randomly choose to lock your internet account and telephone banking your screwed....visit a branch, with photographic ID they tell me! Oh and by the way, we're charging you £100 for going overdrawn, but we wont let you transfer the money..."You need to go into a branch with Photographic ID"
Since when, did any internet service, for anything, anywhere on the planet, require you to go into a store/bank/office with photographic ID?!
If I wanted to go into a...
(read more)
Moveon's Comment
Written on: 02/08/2012
well, learn how to use your telephone banking security number then, and will not have to go to a branch!
Reply to this comment
★☆☆☆☆
“My experience of HSBC online banking has been...”
Written on: 20/08/2010
My experience of HSBC online banking has been absolutely appalling.
The "humans" you eventually get through to are pleasant but can take little action to help if there is a slight problem. I have been prevented from moving "my" monies around. One suggestion was to visit my local Branch (not my idea of internet banking) they were very helpful and eventually got through to somebody who said my account had been cleared. I tried again, with no joy and I am now going to visit my local Branch...
(read more)
★★★★★
“The internet banking is quick and fast for me . no...”
Written on: 23/06/2010 by louiekirk (1 review written)
The internet banking is quick and fast for me . no messing about. overall it is exeptional. (read more)
★☆☆☆☆
“Asked to add an additional layer of software...”
Written on: 03/05/2010
Asked to add an additional layer of software protection provided by a third party organisation whereby customer/client data and identities have to be provided in order to install said software is unsatisfactory as this could negate the banks from taking full liability in the event money and identities being comprimised. Without my paypal account I would have no reliable and/or secure way of making purchases online at all. I am not willing to submit to relying on third party involvement when... (read more)
★★★★★
“HSBC banking (uk) is one of the best online banking...”
Written on: 02/05/2010
HSBC banking (uk) is one of the best online banking systems that i have ever encoutered and it is fast too. There one of the few banks who allow you to transfer money to ANY uk bank online. The support same days transfer which means within 5 mins of transferring monies between accounts whether thats hsbc or other banks the money is there! i went into halifax the other day who i also bank with and they said if i wanted to send money to another bank i have to come into branch! Abbey national... (read more)
★★★★★
“Hsbc Internet banking is very easy to understand and...”
Written on: 26/04/2010
Hsbc Internet banking is very easy to understand and use, its website is very Informative and offers a wide range of products and services to choose from. It also offers you free security downloads which cover your computer free for 1 year. as long as you know all the details required to register for internet banking first, there should be no problems logging on to it.I use it all the time and I actually work for the bank. (read more)
★★★★☆
“i have been using the HSBC internet banking since it...”
Written on: 23/04/2010
i have been using the HSBC internet banking since it very early days. I like it because it gives me more control over my finances, I have had very few problems with it, and would recommend it to others. My only probllem is i cannot download past copies of my credit accounts, but I think if i took some time and advice this could be easily resolved. (read more)
See next 10 reviews
Showing 41 - 50 of 120 Reviews
overview
MoneySupermarket
Top 5 Internet Banking
To calculate the top 5's we take the following factors into account:
Top 5 Internet Banking
To calculate the top 5's we take the following factors into account:
• All the star ratings the company/product has received,
• The number of reviews
• How recent the reviews are
As rated by real users
-
1. First Direct Internet Banking www.firstdirect.com
191 reviews read latest review -
2. Zopa uk.zopa.com
50 reviews read latest review -
3. The Virgin One Account Mortgage www.oneaccount.com
148 reviews read latest review -
4. NatWest Online Banking - www.natwest.com
107 reviews read latest review -
5. Yorkshire Bank Internet Banking www.ybonline.co.uk
140 reviews read latest review
Useful Info
-
Category Verdict
Hot Stuff in
Latest Reviews in Internet Banking
-
Zopa uk.zopa.com
"Quick. Simple and Unique" Read More
-
Yorkshire Bank Internet Banking www.ybonline.co.uk
"Why can I not be taken direct ..." Read More
-
Co-operative Bank Internet Banking www.co-operative.co.uk
"Useless System" Read More
-
Nationwide Internet Banking www.nationwide.co.uk
"Cannot Register" Read More
-
IF Internet Banking www.if.com
"Great Bank Account" Read More
Latest items in Internet Banking
- You are here:
- Review Centre
- Saving and Banking
- Internet Banking
- HSBC Internet Banking www.hsbc.co.uk
- Overview
Moveon's Comment
Written on: 02/08/2012
that's what you get for not reading Terms&Conditions of your account. Rather than blaming the banks, acknowledge that it is your fault and learn