HSBC Internet Banking Reviews - www.hsbc.co.uk

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★★☆☆☆
1.8 / 5
26% of users recommend this
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  • Ease of Use

  • Value For Money

Summary

Review Centre provide reviews on HSBC internet banking. Read other consumers experiences if you're thinking of getting a new online bank account. We also offer reviews of other HSBC products.


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HSBC Internet Banking www.hsbc.co.uk
HSBC Internet Banking www.hsbc.co.uk

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Latest Reviews

★☆☆☆☆

“AWFUL BANK”

Written on: 22/06/2014 by Melaniet496 (1 review written)

Ive been with them for over 35 years, I have 4 accounts with them, put a load of money through my accounts every month, I applied for a small loan, first time ever, to be told they cannot aprove it because they have no ID for me, and I have to go into a branch with my passport, drivers lic and a load of other proof of identification, their Customer care tea, thats a laugh, didnt want to talk to me, my complaint wasnt important enough. How can they not know who I am after 35 years and 4 accounts… Read Full Review

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★☆☆☆☆

“HSBC NET SUPPORT VERY VERY not professional ”

Written on: 21/06/2014 by Jaylan282 (1 review written)

I called HSBCNET SUPPORT, TOLD HIM I NEED SUPPORT ON THE FX ON THE HSBCNET, HE ASKED ME FOR THE DEVICE SECUIORTY NUMBER, I HAD TO REPEAT 4 TIMES BEFORE HE GET IT, I HEARD THE TYPING ON MY 4TH TIMES, LOOKS LIKE FIRST THREE TIMES WAS TALKING TO THE WALL, THEN HE ASKED ME FOR THE COMPANY NAME(AGAIN NEED TO REPEAT 3 TIMES BEFORE HE GET IT), THEN PHONE NUMBER THEN MY BIRTHDATE(WAIT A MIONUTE, IT IS A BUSINESS INQUIRY WHY NEED MY BIRTHDATE), ANYWAY AFTER 20 MINUTES OF THE SO CALL VERIFICATION, HE… Read Full Review

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★☆☆☆☆

“terrible on line banking”

Written on: 21/06/2014 by Meierlz61 (1 review written)

the interface is so heavy what can't it just be simple oh i just figured it out they are actually trying to have less staff to service the customer then make us all use on line then they will increase the fees even for the net stuff, have already with the fees for transfers whats next simply more PROFIT for HSBC buy shares is the best way to make money from this parasite only reason still there is because had original bank before buy out since i was 5 yrs old… Read Full Review

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★☆☆☆☆

“loan sharks”

Written on: 19/05/2014 by johnfordhouser (1 review written)

they do everything they can to keep you from paying principal down… Read Full Review

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★☆☆☆☆

“They gave full access over my accounts to the wrong people”

Written on: 18/05/2014 by elRoss150 (1 review written)

They are so strict about signatures etc. when it comes to their bureaucracy, but then they ignore everything and give (already happened in the past as well) full access to the wrong users on the wrong accounts. worst even - in spite of repeated complaints they fail to amend the situation! Their behavior is surely against banking regulations, possibly criminal… Read Full Review

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★☆☆☆☆

“hsbcnet totally sucks”

Written on: 04/04/2014 by 297Hudson (1 review written)

What were they thinking when designed this piece of trash. Give us access back to BIB, which at least did the basics. Fire the system design team… Read Full Review

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Rai1998's Comment

Written on: 29/04/2014

I totally agree. this website sucks.

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★☆☆☆☆

“Dreadful service”

Written on: 17/03/2014 by stephenbill (1 review written)

HSBC took cash out of my account by mistake which I proved to them but they would not get back to me, I raised a complaint. After a month I contacted the Financial Ombudsman who contacted them and all they would say was they would respond within another month… Read Full Review

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★☆☆☆☆

“By far the worse online banking interface EVER! ”

Written on: 07/03/2014 by Chigo228 (1 review written)

The old platform was outdated, this new interface is confusing and not intuitive at all. What is up with all these windows opening, taking forever to access my business account. It has been total HELL since the update. HSBC fix this!!!… Read Full Review

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★☆☆☆☆

“Useless, absolutely useless.”

Written on: 29/01/2014 by B_Mikey (1 review written)

Everything written here is totally true, badly format screens, definitely not intuitive, too many windows open. HOWEVER here is the best. I was forced to move from BIB to HSBCnet. Now there is now route to download my business credit card transactions to Quickbooks. I ask you, there are millions of companies out there using QB and HSBC cannot connect to it! I phone for support and they me there is nothing I can do. I ask for escalation and they just put me on hold. I used to work for HSBC, they… Read Full Review

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★☆☆☆☆

“How can you make it that bad!”

Written on: 20/01/2014 by saucisse (1 review written)

I have been an HSBC Business client since 5 years and even though the old internet banking platform was clearly outdated it was actually functional! Since last year when they came up with their new HSBCnet my life has been hell! Nothing is intuitive or even working properly, every step you take will bring you to a new page and you will end up dealing with 5 different pages in the same time if you forgot to close them. Trying to set up an automatic payment or a transfer will require a lot… Read Full Review

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Barepaddington's Response to saucisse's Review

Written on: 04/09/2014

Have you tried to make an online payment yet?

I couldn't get anywhere with it, and eventually phoned up and had it explained to me (by - as you say - very nice customer support).

YOu cannot craete a payment AND authorise it. YOu have to have another user (my company staff: 2) who creates the payment and then you authorise it.

WHAT?

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★☆☆☆☆

“HSBC in Cannes / France to avoid ! Horrible service !!”

Written on: 08/12/2013 by Steffen (1 review written)

I have been a client to HSBC in Cannes Bivouac since the beginning . I was a client in CCF ( Crédit Commercial de France ) , already many years before this bank has been bought by the HSBC . Now I call this HSBC : " Horrible Selfish Bankster Corporation " , they made me lose a lot of money by bad investments they did for me . Nobody available to talk to , My personal counselor always " indisponible " , we will call you back but nobody ever did , orders to transfer money abroad have been… Read Full Review

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★☆☆☆☆

“An unintuitive, clunky mess!”

Written on: 06/11/2013 by janemaverick (1 review written)

I hate HSBCnet with a passion. I used to be a software trainer, so I'm good with technology and I feel I can say this site is horribly unintuitive, a total pain in the ass. It takes a 45 minute call to Customer Support to set up an account to send an ACH payment? Fix it, HSBC or I'll leave!… Read Full Review

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★☆☆☆☆

“HSBCnet killing my business. ”

Written on: 31/10/2013 by HSBCloverNoLonger (1 review written)

I cannot believe how user unfriendly the new HSBCnet site is. It canceled all of my continuing ACH payments and bill payments when it switched over. Thanks HSBC, and can I send you my overage fees for all the bills you didn't pay? It looked like they were there. Except they did nothing. The ability to recreate them is, well after an hour on the phone with a helpdesk person who was having more trouble than I was navigating the site, we came up with: nothing. Additionally, the platform is not… Read Full Review

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★★★☆☆

“PC Based phone, mobile apps poor”

Written on: 22/09/2013

Using a PC the service is really good, especially as I can have all my accounts reviewed at once without seperate logs ins. The app based service is very poor and limited though… Read Full Review

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★★☆☆☆

“Business Banking made simple NOT”

Written on: 09/09/2013

This has me stumped. I moved from FirstDirect thinking they would be similar in ease of use on the net. OH DEAR what a let down. Nothing like each other in fact in terms of user friendly intuitive on line banking they score a ZERO so far. Everything is so convoluted. Why the need to click so many thing just to get where i need to be. With First-direct i need not click anything it already there when i sign on. HSBC need a wake up call, ive only been with them for a day and i'm already pulling my… Read Full Review

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★☆☆☆☆

“RIDICULOUS!”

Written on: 31/08/2013

HSBC i am extremely disapointed in your telephone service! i rang up to order a new pin as i havent used my card in over a year it is solely used for car insurance. i needed the pin to start a new insurance up as i didnt know how much was on there. Its obvious im not going to remember my oldphone number or other details given as i was over a year ago. your banks close to early for me to go in after work so no i have no car insurance and you cant give me a pin. i should have listened when i was… Read Full Review

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★☆☆☆☆

“Most difficult Internet banking EVER!”

Written on: 29/08/2013

I've had an account at HSBC HK since 2011 and its taking me 2 years to get access! Because I live in USA and operate through the internet every time I need to actually do something I have to send the request by mail with a form and my signature which they NEVER approve! LOL... They deny my signature every time and ask me to come to a local branch and I cant even go to a local HSBC USA branch to fix anything, I have to fly to HK to get anything in done in person. Security device changes, they… Read Full Review

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★☆☆☆☆

“Still waiting for HSBC to respond to my questions”

Written on: 23/08/2013

I recently had a bad experience with HSBC. They promoted a business bank account as having no monthly charge, so I signed up to it. Just over 6 months later they notified me they were going to impose a monthly charge on the account (they could not legally have done so within 6 months as there was an initial 6 month free banking period anyway). They justified this by saying it was to cover their costs of running the account. But what new costs did they have which they had not known about when… Read Full Review

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★☆☆☆☆

“Kicked out of HSBC bank!”

Written on: 23/08/2013

I was called a few weeks ago by HSBC PREMIER account fraud department which wanted to know about my account activity, which I use for all normal payments, bills, current house project, child maintenance.. Etc after lengthy calls with there fraud department explaining all last payments they have decided to kick me out of the bank with no explanation... Can anyone give me a reason why? I have asked and also pressurised with legal response but they say they don't have to give a reason. I don't use… Read Full Review

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★☆☆☆☆

“HSBC Mortgage Nightmare”

Written on: 23/08/2013

One year later, two lost houses later, £££ in wasted phone calls and recorded delivery costs and the underwriter finally contacted me yesterday to tell me the decision in principle issued by HSBC was wrong (delivered in a manner suggesting this error is somehow my fault) all couched in extremely xenophobic terms. If your name sounds 'foreign' (their words, not mine) walk away. Now I'm told my original documents are lost by the bank (again as though this is somehow my fault). The bank will… Read Full Review

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