Have a picture of Nationwide Internet Banking www.nationwide.co.uk?, please send it to us.
Picture courtesy of Stunt Gerbil.
| Ease of Use | 6.6/10   |
|---|---|
| Value for Money | 6.9/10 |
| Reviewer Rating | 6.5/10 |
| Overall Rating | 5.4/10 |
Full review by
poncelet
on 4th May 2008
User Rating : 1
Respect :
0
Good Points: Easy to set up new bill payments, direct debits.
Bad Points: After signing on to internet banking, Nationwide displays marketing and advertising junk - or any other junk when Nationwide has nothing left to market or advertise - and forces customers to acknowledge this displayed junk three times before permitting them to access to their internet online accounts. This forcing customers to acknowledge Nationwide's junk mail three times after they have signed, on before permitting these customers to access their own online accounts with Nationwide, was recently introduced by them. There main interest at Nationwide is to implement Real Time Content (RTC) advertising, whereby customers are subjected to targeted advertising based on data collected about them.
General comments: The quality of Nationwide's service to its customers has sadly declined during the past twenty years. Nationwide has steadily moved closer towards becoming a public limited company (plc) howbeit in all but name. I feel it treats its customers like cash cows, to be used and abused as Nationwide thinks fit, while it also pretends that - by having no shareholders - Nationwide is 'owned' by its customers and members.
poncelet's review and ratings | 184 words
Review by
Guest.
on 26th Apr 2008
User Rating : 9
Respect :
0
I have just started to use the Nationwide internet service, and not being too computer literate... i found this site to be extremely easy to navigate.
Its all there, especially transfer of money from one a/c to another is very easy, printing old statements, ordering new pin numbers, cancelling DD's etc... its all there, and easy to find.
This is my first experience of internet banking... and i am well pleased that i bank with Nationwide.... the e-banking a/c also offers a high rate of interest ...
Guest.'s full review | 88 words
Review by
Guest.
on 23rd Apr 2008
User Rating : 9
Respect :
0
I would recommend Nationwide Internet Banking to anyone. It is simple and effective. Good efficient simple system easy to use. I have been with nationwide banking since its inception and never had any significant problems.
Guest.'s full review | 36 words
Review by
Guest.
on 21st Apr 2008
User Rating : 6
Respect :
0
On the whole Nationwide Internet Banking www.nationwide.co.uk is acceptable - sometimes seems to be run at convenience of society rather than clients -does not inspire client loyalty - will probably stick with it for now but am looking for better bank
Guest.'s full review | 88 words
Review by
Guest.
on 12th Apr 2008
User Rating : 10
Respect :
0
Clean clear uncluttered interface. Ease of banking log in, reasonable overdraft interest rate compared to other high street banks. True, almost real time reflection of balance and banking transactions. Been with Nationwide for four years,got tempted away to a "bank"? offering one year 0% interest free overdraft with poor internet banking. Missed the near flawless internet banking I enjoyed with Nationwide, so I'm now returning as the proverbial prodigal son. Will I dream of leaving them to go el ...
Guest.'s full review | 142 words
Review by
ChrisJBrown
on 12th Apr 2008
User Rating : 2
Respect :
0
The new card security feature on the Nationwide Internet Banking system. After you have logged into a "secure" session, requires you to insert card, type PIN number, copy 8 digit number from screen to card reader, type in the transaction amount to card reader, copy back 8 digit number from card reader to screen FOR EVERY EXTERNAL TRANSACTION in the session (like pay a credit card bill). Make a mistake - back to the beginning This is security gone mad. Even for a hole in the wall transaction b ...
ChrisJBrown's full review | 125 words
Review by
Guest.
on 9th Apr 2008
User Rating : 6
Respect :
0
I have been a Nationwide customer for some years now. I particularly like the fact that I don't get charged commission to withdraw money overseas (which is a very frequent occurrence). And for about 5 years or so the internet banking was excellent... but in the last 12 months, or there abouts, the internet banking has been letting them and me down.I'm an Apple Mac user and without changing my set-up I now have problems logging on, loading pages (like the security page!) and moving between pag ...
Guest.'s full review | 113 words
Review by
orjones35
on 25th Mar 2008
User Rating : 6
Respect :
0
May be it will improve when i use the system more
orjones35's full review | 29 words
Review by
BungleandZippy
on 15th Mar 2008
User Rating : 10
Respect :
0
Internet site is simple and clear to use.
Good login method to protect against keyloggers and other hack methods.
On a more general level their interest rates, for both savings people concerned with savings like myself, or people in debt are reasonable all around, and on a long term level are on average one of the best.
Any queries, problems, or even general advice i have rang up, or popped in my local branch about, have been answered quickly and politely.
I think what sums up their service a ...
BungleandZippy's full review | 197 words
Review by
Guest.
on 20th Feb 2008
User Rating : 8
Respect :
0
I would like to see a debit account set up that can only have money going in and none coming out apart from standing orders and direct debits. With an overdraft facility and low interest if you go overdrawn only to be used for paying bills. Where you can set up direct debits or standing orders over the internet as well as a facility to cancel as well over the net.
Guest.'s full review | 149 words
Review by
Guest.
on 5th Jan 2008
User Rating : 8
Respect :
0
It is very helpful to be able to view our finances without having to wait for the monthly statement through the post, we have had excellent service by Nationwide ever since opening our account, and also since moving to South Africa. We have also recommended Nationwide to several of our friends in the UK who have since opened accounts at Nationwide!
Regards Barbara Magill
Guest.'s full review | 73 words
Review by
Guest.
on 14th Dec 2007
User Rating : 10
Respect :
0
The website, is efficient and clean. Nationwide Internet Banking is very easy to use, and the transfer facility is amazing.
I would like it to show more on the mini statement screen however, clicking of full statements displays more relevant information.
I would also like Bacs payments updated more frequently throughout the day, not just at 12am.
Guest.'s full review | 70 words
Review by
Guest.
on 4th Dec 2007
User Rating : 9
Respect :
0
excellant site
Guest.'s full review | 14 words
Review by
djdjdjdj
on 3rd Nov 2007
User Rating : 1
Respect :
0
I have few accounts with them. One day I was looking at online banking and found one of my account balance was showing balance of N/A. So immediately I printed and complained over the phone. I wrote complained Northampton and reply received from an Executive Assistant that because I wrote letter to them that I lost my certificate, for that reason my balance was showing N/A ( changing account number...so it takes few days or week to put new account in system). So I asked when did I write to you? ...
djdjdjdj's full review | 173 words
Review by
ianampleford
on 21st Oct 2007
User Rating : 8
Respect :
0
Easy log-in seems very secure with drop-down boxes so that key loggers are ineffective. Access to all accounts on one page. Irritating screen asks if I want to see all pages visited when I log-off however it is no major issue.
ianampleford's full review | 41 words
Review by
Suzanne Pearson
on 20th Oct 2007
User Rating : 10
Respect :
0
Very pleased with Nationwide. Website easy to use and security good. Also they DO NOT charge for ATM withdrawals abroad AND when the statement arrives exchange rates are always good and calculated at the rate prevailing on the day of the transaction.
Suzanne Pearson's full review | 42 words
Review by
aware
on 17th Sep 2007
User Rating : 10
Respect :
0
I have used Internet Banking since it's inception and never once have I had a problem. It is easy to use, and easy to transfer money between accounts. The Flex account it is tied to pay interest, the card is free to use home and abroad. I am amazed anybody uses any other Bank, I am even more amazed people could write in with adverse comments when it is their own computer setup which is the problem.
aware's full review | 77 words
Review by
argylecolin
on 4th Sep 2007
User Rating : 10
Respect :
0
The internet banking site is so easy to use. Takes no time at all to review accounts ,mini statements and full statements.E asy to transfer money between accounts. Have used internet banking with other banks and Nationwide is by far the best.
argylecolin's full review | 66 words
Review by
rondhamalam
on 13th Jul 2007
User Rating : 0
Respect :
+2
I tried to open online banking and failed. I called Nationwide and they said I had to change router. I have an account with other bank and the online banking never had problem. I tried from 4 different computers and 2 different modem routers and still failed. Tried to change settings and open all ports and even uninstall anti virus, still failed. The customer service didn't help. The Nationwide online banking simply doesn't work for me. Now I consider to close my account.
rondhamalam's full review | 86 words | 1 comment added.
Review by
spearec
on 11th May 2007
User Rating : 4
Respect :
+1
I've also been having problems with the online payment facility. I wrote to Nationwide and received a series of emails insisting that I change my router. I explained that I use my employer's internet connection to access my accounts, and therefore do not have the option to change my router, and since this has only become a problem within the last month or so, I suggested that they look to their own site and make it accessible to all. They have advised me that they have no plans to change their s ...
spearec's full review | 148 words | 3 comments added.
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