Nationwide Internet Banking www.nationwide.co.uk Reviews
Latest Reviews
★☆☆☆☆
“Cannot Register”
Written on: 21/05/2013
What a nightmare! I recently applied for a cash ISA to transfer into from my existing provider. You cannot have this type of product without opening a current account? OK, so this was not a problem! When the current account card arrived it had my name misspelled so i contacted helpline to be told they would have to send out a new card. This arrived a week later and so I then tried in vain to register online to access my account. This constantly failed with a technical error message. I then... (read more)
★★☆☆☆
“Online banking service or just plain old disservice?”
Written on: 06/05/2013 by gonarcher
6th May 2013 02:55 BST Online banking unavailable. Yet again. I'm losing count of how many times this has happened and a banal and oft-repeated "We're sorry to have to tell you that our Website and Online Bank are unavailable. We are making every effort to restore service as quickly as possible." is not at all helpful. Neither is the suggestion of "Visiting a branch during opening hours", I haven't seen a single Nationwide branch in Asia where I happen to be on holiday. Okay, what about... (read more)
★★★☆☆
“decent rates but website frequently unavailable”
Written on: 05/05/2013 by torili
Unlike other reviewers, I've never had any trouble with my login details and pass number / password. I have accounts with nationwide as it offers good rates. I have online accounts with 3 other banks but Nationwide web access is the only 1 which is frequently unavailable due to maintenance of some sort, i have noticed it will always be over the weekend though. It's a shame how often the service is down as the website is pretty straight forward and easy to use. (read more)
★☆☆☆☆
“Doesnt do what it says on the tin”
Written on: 23/04/2013 by Alan43
The only on line banking service that I have known that spends more time unavailable and offline than actually working.. My recomendation keep 2500 in the 5% account and transfer everything else out.. (read more)
★☆☆☆☆
“nationwide block on internet banking”
Written on: 19/04/2013
i registerd 2 years ago but never had any paper work through the post ie pass words data etc, spoke to them on the phone by verifacation process they said every thing should work but it did not, they had a block on my account for 2 years dont know , they did not give a reason, after loads of calls and going in to nationwide branches, people at nationwide branches can not help much its the internet banking people at swindon you need to talk to, and you may have to reregister to get started... (read more)
★☆☆☆☆
“online banking nightmare”
Written on: 07/04/2013
I have an rbs online banking account and it was straight forward, they let you choose the details and number you use and done, easy simple. but im not sure if it's just me but every time they send me a pass number (because the system is so secure even the owners can't log in) it's virtually invisible! i logged in to my online account once on what i now realise was luck and because the pass number was impossible to make out (TWICE!) THEY NEED TO LET YOU CHOOSE YOU DAMN PASS NUMBER OR AT LEAST... (read more)
★☆☆☆☆
“Nationwide Building Society”
Written on: 21/03/2013 by Nationwide
Finally built up the energy to move away from this shambles of a Bank. Fed up with them placing a stop on my credit card, despite not being ever over drawn, and always paid in full. This week they stopped my car insurance payment for no reason, and said they thought it was fraud. Why they couldn't call to check would have been easier. Last year their share dealing service gave my account details out in error ! Had enough - moving to First Direct. I even complained to their CEO, but all I... (read more)
★★★☆☆
“Just signed up for mortgage checking”
Written on: 13/02/2013 by RNordman (2 reviews written)
I recently signed up to nationwide internet banking, in order to access my Mortgage data more easily. Call me a control freak, but i like to double check that my over payments have been taken into account. Its also oddly satisfying to see the balance coming down. I have a current account with Natwest and as such i feel that the nationwide internet is on a par from what i have seen. The navigation structure is clear and at no point was i lost in terms of what i was doing, which is a massive... (read more)
★★☆☆☆
“If you dare to get your log in information wrong...”
Written on: 06/02/2013 by SJillars
If you dare to get your log in information wrong (perhaps, because you are already trying to remember numerous strings of numbers which mean nothing to you because of systems like these) three times you are locked out and have to re-register. This involves waiting for a snail mail letter for new information, defeating the purpose of online banking for the convenience. Nationwide used to be worthwhile for the free withdrawals abroad but since they did away with that there is nothing to... (read more)
★☆☆☆☆
“thinking of leaving Nationwide after 20 + years - why?”
Written on: 12/12/2012
Heres why - their internet banking is so 'secure' that if you make ONE mistake at login they lock you out for 60 minutes!!! After only ONE mistake. Now I don't know about you but I regulary get my password slightly wrong, or accidently key it in wrong....well now you've had it. You have to WAIT 60 mins to try again...60 mins!!! AND thats with 'rapport' software installed on my PC AND I use a card reader. Thats far too annoying for me. (read more)
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Showing 1 - 10 of 362 Reviews
★★☆☆☆
“Steam driven”
Written on: 07/11/2012
There are 2 ways to access your bank account - by manually entering details such as customer number, pass number and memorable name/data. The other is via a card reader where you first enter your customer number on-screen, then insert your debit card into the reader, tap in your pin and then enter on-screen the number the card reader has generated. Neither works well. I have never got the manual system to work - even when I've written down the numbers and data (hardly safe). The card... (read more)
★☆☆☆☆
“Cannot log in ”
Written on: 01/11/2012
The Nationwide online banking system is really poor. It always suggest my memorable date or passnumber. I have to re-register and it takes 3 to 5 days to get the new log on details. Then again log on failed and have to re-register again. I need to wait another 3 to 5 working days. Really rubbish system. Not user friendly at all. (read more)
★☆☆☆☆
“Can't transfer money or get it out”
Written on: 06/10/2012 by squigglepop (1 review written)
Nationwide internet banking has been broken for me for 3 days since 3 October. Desperately trying to transfer balance from regular savings account to flex account for onward transfer to settle builder's bill and I can't. I'm 4,000 miles and GMT-6 hours away from home and for 3 days the Nationwide internet banking system has prevented me transferring. I just get "We're Sorry. We seem to be experiencing some technical problems". I am tearing my hair out here, I NEVER get this trouble with... (read more)
★☆☆☆☆
“Don't get caught out by Nationwide PLC ”
Written on: 29/06/2012
I Joined the Nationwide building society, as at the time thye offered free international access via their debit card, which was heavily advertised on UK TV. Before opening my account, I asked is there any problems running this account from Israel as I am going to live there in about 1 year? No they replied, none at all. As soon as I left England they started charging for using a card abroad. Then I asked them to post me a Cheque book and they said we can only post cheque books to EU... (read more)
★★★☆☆
“on probation”
Written on: 08/06/2012
after waiting months to get internet access to my flexaccount nationwide has at last sorted out the problem. credit where its due. I no longer have to travel 5miles to the nearest branch. I know you can use the telephone but it is always so busy with callers waiting. (read more)
★☆☆☆☆
“Terrible Online Banking ”
Written on: 08/06/2012
Nationwide's old online system used to be great. It was simple and easy to use. Then it was upgraded - downgraded in my view! Now it is so poor I can't begin tell you. I feel I have to 'hunt' for the information I want and this evening I have tried no less than 10 times to do a 'quick transfer' and the system just freezes up. I give up and they'll likely to be loosing my custom of over 20 years. Very poor indeed. (read more)
★★☆☆☆
“CARD READER ”
Written on: 03/06/2012
JUST SENT THEM THIS SECURE MESSAGE DUE TO THE LATEST PROBLEMS IN MANAGING MY MONEY CAUSED BY NATIONWIDES ILL CONCEVED SYSTEMS I have twice requested an accessibility card reader both times you have sent me the normal one which is about as much use to me as t_ts on a bull. Please send me two ACCESSABILITY CARD READERs straight away. If I don't receive them this time I am going to make a complaint and move to another bank as this is yet another example of Nationwide continuing incompetence... (read more)
★☆☆☆☆
“Internet Banking”
Written on: 31/05/2012
I tried logging on a few weeks ago and wouldn't take my passnumber or memorable data then deregistered me so i registered again got all my new details and when try to log in it says im deregistered again? So now ive lost money cos its on my savings account which i cant get into grr! (read more)
★☆☆☆☆
“Broken Promises”
Written on: 20/05/2012 by tomfrom66
Invested £10k in a MYSAVE ONLINE PLUS in April 2011 The only documentation I have is an undated letter and a statement dated 31 Oct 2011. The bond matured last month. They posted a "Welcome Pack" (I kid you not) on May 15 last week after my phone call asking how I close the account!!! Still waiting. (read more)
★☆☆☆☆
“OVERSEAS ACCESS BLOCKED”
Written on: 09/05/2012
Having spent hours on the web trying to get in to my account from abroad I made a formal complaint to the CEO by email. I had previously used the site last month without any problems. This wen through his assistant, customer services and finally technical help. Yesterday, we spent over one hour with them on the phone trying to sort out the problem. Initially, they thought it was with AOL, which was my home page, then we tried using Google Chrome when Google failed to connect, then we tried... (read more)
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Showing 11 - 20 of 362 Reviews
★☆☆☆☆
“Log on issues, poor service.”
Written on: 07/05/2012 by pennyProfit (2 reviews written)
Impossible to log on during bank holiday weekend. Becoming a poor organisation in terms of customer service. Needed to close one account which has stopped earning the interest it started with on opening but they just 'forgot' to let me know. This used to be my No1 high street financial organisation when I joined over ten years ago. It does not even feature in the top ten for me now. (read more)
★☆☆☆☆
“Whats happening.”
Written on: 06/04/2012
cant even get in.Refuses my passwords all of them.I need to get in old way was perfect I need help. (read more)
★★☆☆☆
“what a waste of time ”
Written on: 05/04/2012
another website so secure you can't log on ,if you do manage the near impossible and do log on you can't go straight to my accounts and view page changes on a regular basis so near impossible to manage accounts (read more)
★☆☆☆☆
“Problems once you're on”
Written on: 29/03/2012
My problems began once I'd logged on. The site says you can do something but then never does it. Try changing your phone number? then click here to change it, but all I get is a horrendous two page data entry form, that has absolutely no pre-filled data (Nationwide know who I am am - I am a logged on secure customer after all!), needs all my account details, address details in horrible data entry boxes, and could (potentially) allow me to specify different phone numbers for different... (read more)
★☆☆☆☆
“Just awful”
Written on: 09/01/2012
When a system is designed so that even the bank account holder can't get past the security measures you know it's bad. I hardly use Nationwide online as only have mortgage and esavings accounts but every time I try to log on I am blocked and for reasons Nationwide themselves can't even explain. It then takes a while to unblock after which you have to change all your data (including three "memorable data" details and a passcode), rather frustrating when there was no good reason to block the... (read more)
★★☆☆☆
“Used to be good - new system is awful!”
Written on: 20/12/2011
I've used Nationwide Internet Banking since it was first introduced and it was simple and easy to use but the recent 'upgrade' has made it all but unuseable. Things that should be simple and routine, like changing the amount or date of a regular payment are now impossible - it appears that you now need to cancel the existing set-up and create a new one rather than just updating your exisiting one. They have introduced lots of utterly useless graphs that provide no helpful information and... (read more)
★★★☆☆
“I have had a Flexaccount ever since it was introduced...”
Written on: 08/12/2011
I have had a Flexaccount ever since it was introduced and have used the internet banking service quite happily until now. While the page has become increasingly slow to load the rest of the facility was much better before it was (read more)
★★★★★
“Nationwide internet banking "Better than halifux"”
Written on: 03/12/2011 by UFOHUNTERORGUK.COM
Tried to use halifux to pay a ebay item, they have to call you back WTF? and if you need to put in a new number they cannot ring you for 14 days !!!! So I used nationwide in ten mins the job was done easy no fuss....simples! what more can I say. Since I have been with nationwide they have been pretty good for a NWO BANK RUN BY THE BILDERBERG ELITE! (read more)
★☆☆☆☆
“Internet Banking - access issues”
Written on: 03/12/2011 by jaywhy (1 review written)
Since the recent website update, the log in procedure has become, cumbersome. I have now been de-registered as they claim that I put the wrong memorable data in, even though I have a password manager which eliminates the chance of putting in wrong data, then I tried it using the card reader and was locked out for putting the wrong pass number in, even though this is what the card reader generated. I have never had an issue before, so can only assume, it is the new site, that is causing the... (read more)
★☆☆☆☆
“useless”
Written on: 01/12/2011 by frankgorringe (1 review written)
my husband and I both have flex-accounts. He has no problem accessing his account but I do. After I log in a page says welcome to internet banking. The next page is what I wish to be called. The next page is do I want paper or paperless accounts but the next page says sorry but there appears to be a technical problem and that is as far as I can get into my account.This problem has only surfaced since the new web page. I like n/wide but they are not the only bank in town. Get busy and sort it... (read more)
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Showing 21 - 30 of 362 Reviews
★☆☆☆☆
“New internet banking - rubbish”
Written on: 30/11/2011
I have used the nationwide internet banking for years and never had a problem. This new system is awful - I know banking I know how to use a computer but there are so many glitches - I reported a list of problems about 3 weeks ago and none have then seem to have been sorted. I am giving them a week and then seriously looking at moving all of my account. I can't use the bill payments... I have ended up wasting my lunch hours in queues trying to sort this out... GET IT SORTED NATIONWIDE YOU... (read more)
★☆☆☆☆
“Frustrating!”
Written on: 29/11/2011
Almost impossible to access even with a super-fast connection. Appalling since the new sign in procedures were introduced! Sort it out please Nationwide! (read more)
★★★★☆
“on-line banking”
Written on: 29/11/2011 by boo2005 (1 review written)
having read these other comments, I have to say that personally, I am perfectly happy with the service, and have never had any problems with signing on, finding it always quick and easy, with no delay problems that others seem to have suffered! I have to say that I prefer the newly designed web page, the old one was very 'messy' and over complicated, also, I haven't used the card reader yet! (read more)
★☆☆☆☆
“Over complicated sercurity.”
Written on: 21/11/2011
Sercurity is over complicated and not very well explained by site or by agents online. I would pick another online bank another time. I have never had a problem with any previous online bank service. Its so slow to get new info to sign on and use the service. I have often used Nationwide up to now but will think twice next time.They have found a great way to tie up and keep your money. I only wanted a savings account with a cash card but had to open a flex current account. (read more)
★☆☆☆☆
“Slower than molasses in winter”
Written on: 02/11/2011
It has taken around 5 minutes to load the nationwide internet banking site just to login. In fact, I started loading the nationwide page before searching on Google for "Nationwide slow internet banking" and finding this page after browsing a few others and it still hasn't finished loading at the end of writing this paragraph. The only way it could get slower is if they turned the servers off. If it continues, I shall be moving to a bank that knows how to provide internet services. (read more)
★☆☆☆☆
“"virtually impossible to connect at weekends"”
Written on: 22/10/2011
I'm writing this as I have now been waiting for the Nationwide system to connect for 10 minutes and I know from experience it will keep me waiting indefinitely if I let it. Once you get in , it is hardly intuitive. Payments abroad are frustrating since you have to log in to complete the form online but then the form has to be sent by snail mail and you have to wait for someone to get back to you from a call centre - all for the princely sum of £25. The only thing I like are the "quick"... (read more)
★☆☆☆☆
“Nationwide online banking - terrible, slow, unresponsive.”
Written on: 06/10/2011 by Scottbonham
I've been using Nationwide's online banking since the start (over ten years ago). Initially, I was wowed by the new technology, but the site hasn't fundamentally changed in all that time. My biggest gripe is that payments take so ridiculously long to reach their intended recipients, or to be received into the account. This poor service does not serve my purpose, so I can no longer use my FlexAccount as my main current account. If a friend pays for, say, a concert ticket for me, I need to... (read more)
★☆☆☆☆
“Connection problems”
Written on: 07/06/2011
Unfortunately, since early 2011 I've found that it's often extremely difficult to connect to the website; it just hangs indefinitely without displaying the home page. Repeatedly refreshing the page will eventually get you connected. Very frustrating, nothing to do with my internet connection because everything else works perfectly, but there must be a pretty serious problem with Nationwide's setup. Once you are logged in though, nationwide.co.uk is pretty clear and easy to use. No good if... (read more)
★★★★☆
“I spend a lot of time abroad and use Nationwide...”
Written on: 24/05/2011
I spend a lot of time abroad and use Nationwide on-line banking extensively. I also use the on-line services of Santander and Halifax Bank of Scotland, both of which are appalling in comparison with Nationwide's offering.
The log-in procedure is now a bit cumbersome using the supplied card reader but once you've used it a few times it becomes second nature and once logged in everything is good. Accounts are laid out well. Its easy to view and print proper statements, set up and make on-line...
(read more)
★☆☆☆☆
“I find it almost impossible to sign on on-line, even...”
Written on: 07/05/2011
I find it almost impossible to sign on on-line, even though I have been with Nationwide for years, now I can't find a way to simply access my account on line. (read more)
Guest's Comment
Written on: 04/07/2011
yet another nationwide customer agreeing with you.
Reply to this comment
Guest's Comment
Written on: 05/08/2011
Agree; it seems that the problems have started in 2011, as prior to this year I could always access the N/Wide website without issue, now it constantly hangs.
Reply to this comment
Davidpmay's Comment
Written on: 19/09/2011
interesting. I can only assume the three guest comments plus the original one are trying to use a different site to mine. Don't get me wrong, Nationwide aren't saints, but I've never had a problem logging in. Maybe the problem is with your internet connection rather than the site you're visiting.
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Showing 31 - 40 of 362 Reviews
★☆☆☆☆
“I normally do all my banking on-line with various...”
Written on: 02/05/2011
I normally do all my banking on-line with various banks and have not experienced any major problems. Whilst I am all for security, I have had nothing but problems mainly arising from the OTT checks and the latest is the reader has refused to work after 2 attempts. Tomorrow, I intend going into my local Nationwide branch and re-instating my Passbook accounts. (read more)
★☆☆☆☆
“ I have been with nationwide for 4 years and found...”
Written on: 18/04/2011
I have been with nationwide for 4 years and found their website easy to use. However I have just moved to Ireland and keep experiencing ' internet banking failure! ' on the website, 'please try again later ' it is SO frustrating. Not my connection, but THEIRS. Sort yourselves out Nationwide. (read more)
★☆☆☆☆
“I have just opened a flex account and tried...”
Written on: 06/04/2011
I have just opened a flex account and tried unsuccessfully to register on line. Reading these reviews have helped me to understand why. Nationwide wake up to customers comments! It is bad enough going into the local branch and queueing for ages for service! (read more)
★★★★★
“Internet bank is very reliable and my main way of...”
Written on: 30/03/2011
Internet bank is very reliable and my main way of banking , payments system really easy. Have had bad experiences with other systems. (read more)
★★☆☆☆
“It is time Nationwide got their act together or they...”
Written on: 20/03/2011
It is time Nationwide got their act together or they will be losing many customers. I have been with Nationwide for several years. I find that when I take the trouble to check interest rates on accounts that have been recommended by the bank,things have changed and I am getting little or no interest. I could always rely on Nationwide for the best interest rates to suit me but now I am thinking of changing to another bank where my needs will be met more fully.
I am sorry
(read more)
★☆☆☆☆
“It used to be easy to get online. ”
Written on: 11/03/2011
It used to be easy to get online.
Now it is dreadfully difficult.
NATIONWIDE should modify the system.
(read more)
★★★★★
“Not only do my local Nationwide branch in Surrey give...”
Written on: 09/03/2011
Not only do my local Nationwide branch in Surrey give me faultless customer service,but there internet banking has been stress free easy to use with no problems what so ever.I started to use there service of internet banking back in 2008 when it was still early days for most domestic account users.I have used other internet banking facilities with other providers & they make it a lot more complicated when you just need to make a bill payment that does not warrant setting up a direct debit or... (read more)
★☆☆☆☆
“Tried to use online banking on my Mac last week and...”
Written on: 07/03/2011
Tried to use online banking on my Mac last week and couldn't. Phoned helpline, they took 20 min to tell me I needed to either borrow someone elses computer(?)
or upgrade from Firefox 4 to 5. Unfortunately I can't do this, my Mac is only 3 years old, v10.4.11, and yet wont allow you to upgrade. So thanks Nationwide.
As I'm probably one of many with older computers you look like getting a lot of flack. I know I havn't finished with you yet.
Notafan
(read more)
★☆☆☆☆
“Pleased to hear others are having problems with this,...”
Written on: 23/02/2011
Pleased to hear others are having problems with this, I had problems with signing on last week despite the website saying that Safari 4 was supported, I rang and was told that it would be sorted in a couple of days. Still having difficulties signing on, I rang again this week to be told that Safari 4 wasn't supported and it was my problem, I would have to update to Safari 5 or use someone else's computer! If I had known this before the new sign on procedures I might have been able to do... (read more)
★☆☆☆☆
“The online banking has been updated, but being a Mac...”
Written on: 23/02/2011
The online banking has been updated, but being a Mac user I cannot view my online banking because I have to upgrade my version of Safari. Amazing how they have had hundreds of calls complaining about this yet they haven't bothered to inform their customers of this requirement. An email or message on the screen before the upgrade would have been useful, even polite. I really don't want to upgrade because it messes up my iTunes as well, it is just a pain I could do without. (read more)
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Showing 41 - 50 of 362 Reviews
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Top 5 Internet Banking
To calculate the top 5's we take the following factors into account:
Top 5 Internet Banking
To calculate the top 5's we take the following factors into account:
• All the star ratings the company/product has received,
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Guest's Comment
Written on: 14/06/2011
I agree entirely.