Nationwide Internet Banking Reviews - www.nationwide.co.uk

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★★☆☆☆
2.0 / 5
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Nationwide Internet Banking www.nationwide.co.uk
Nationwide Internet Banking www.nationwide.co.uk
Nationwide Internet Banking www.nationwide.co.uk
Nationwide Internet Banking www.nationwide.co.uk
Nationwide Internet Banking www.nationwide.co.uk

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Latest Reviews

★☆☆☆☆

“Internet Banking is always down!”

Written on: 20/07/2014 by LaurenAustin148 (1 review written)

Every time I need to use my E-savings the web banking has let me down every time! Their planned online maintinence times always run by far longer than stated, so Nationwide have quite literally 'Stiched me up' on several occasions. As its the only way to acess te E-savings account they should simply not offer services that they can't provide sufficiently. Extremely annoyed with Nationwide!… Read Full Review

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★☆☆☆☆

“Painful!”

Written on: 13/07/2014 by markmountain (8 reviews written)

There are so many different bits of paper with bits of data on, none of which are clearly marked and explained. For the once a year I use my ISA account, I inevitably forget the difference between; a pin number, passnumber, memorable data (with no hints given online, such as mothers maiden name), the customer number, the account number. It's so user unfriendly. So after failing on-line, you ring them up. You rightly give your name, DOB and address but because you can't remember the exact… Read Full Review

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★☆☆☆☆

“It stresses me out!”

Written on: 24/06/2014 by AshlyHackett324 (1 review written)

I have a number of accounts with Nationwide and its always a pain trying to go though all the security procedures and codes that they use, . I was trying to make a payment from a CashBuilder account to an external bank and it automatically selects another card because the Cashbuilder cannot do external bank transfers! There is no error message about this or anything it just selects another account. The design of the interface is crep you cannot find things in a logical way. Only by selecting a… Read Full Review

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★★☆☆☆

“Online Banking App”

Written on: 14/02/2014

This app works fine on my iPhone but is extremely slow on my wife's iPad Air. They are both running ios7. Please fix… Read Full Review

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★☆☆☆☆

“did not work”

Written on: 06/11/2013

u cant sign up for online banking it just says "We're sorry, there has been a technical error. Please try again." no matter how many times i try it just gives me that error i wated a week tryed again nothing.... its hopeless… Read Full Review

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★☆☆☆☆

“Nationwide app change on ipad since...”

Written on: 04/10/2013 by Carlydog (1 review written)

The app was very good b4 the new update on ipad ios7 NOW UCANT even use the app as main screen has increased in size and u can't shrink to see whole page I have removed several time and put back on again over last few weeks but same happens I use on line but app was quick and easy to use wi out havin to use ur card reader thing each time Pls when r u going 2 sort it I want it w Back… Read Full Review

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★☆☆☆☆

“Haven't been able to access online banking for months!”

Written on: 21/08/2013

I have online banking with other banks which are fine - but Nationwide online banking is a total nightmare. I haven't been able to access my Nationwide account online for months and am caught in an endless cycle of letters, phone calls, new passnumbers, locked cards, account re-registering etc... I really don't trust Nationwide anyway, particularly as they have a hole in their accounts. Will probably move all money elsewhere if I can ever get access to it… Read Full Review

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★☆☆☆☆

“absolutely stupidly awful”

Written on: 06/08/2013

So complicated to login, if you get the login wrong you then have to wait a week or two for them to send you a letter to reopen it and my account has just been disabled for no reason now I'm gonna have to waste time and try sort this out one way or another. It's an absolute joke… Read Full Review

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★☆☆☆☆

“Utterly appalling. ”

Written on: 06/08/2013

I have had four different online bank accounts. I have never found them difficult or taxing to operate. However I am totally unable to access my account. I have received multiple letters, and made several phone calls, had to ask for additional pieces of information and recurrently sent information, and yet i am still non the wiser. I have never encountered issues like this previously, and wouldn't consider myself internet illiterate. I think much of the difficulty comes from the multiple… Read Full Review

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★★★★★

“Always helpful”

Written on: 15/07/2013 by DBNemesis (1 review written)

I've been with Nationwide for over 10 years and have used internet backing since it became available. I've had a few minor problems over that time and they have ALWAYS been sorted quickly and efficiently. While the multiple 'phrase-codes' are annoying, the card reader method & mobile access (even on a rooted device) make it much easier now. About the only downside was that I couldn't move my mortgage online, despite it implying I could. This was easy to do over the phone, but I did have to… Read Full Review

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★☆☆☆☆

“Too complicated, Too confusing and downright frustrating”

Written on: 02/06/2013 by ukpostbox (1 review written)

I have quite few different bank accounts and use various different online service (e.g. Gas Electricity Etc.) but none are so frustrating as the Nationwide service. Endless 'Pass codes' and phrases that mean nothing - and zero help when everything go wrong- Unable to transfer money, pay bills etc until another set of 'Passcodes' come through the post and then you have to go through it all again. Re-register , more banal phrases etc. Ive lost count of how many times Ive re-registered . No other… Read Full Review

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★☆☆☆☆

“Cannot Register”

Written on: 21/05/2013

What a nightmare! I recently applied for a cash ISA to transfer into from my existing provider. You cannot have this type of product without opening a current account? OK, so this was not a problem! When the current account card arrived it had my name misspelled so i contacted helpline to be told they would have to send out a new card. This arrived a week later and so I then tried in vain to register online to access my account. This constantly failed with a technical error message. I then… Read Full Review

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Martin505's Comment

Written on: 31/05/2013

I've had a very similar problem. I signed up for the cashbuilder and ISA accounts together. I can't register the cashbuilder account online and had the same message as you. The information they sent though the post seemed incomplete to me. I wasn't sent any account details for the ISA. I was confused that I'd been told in one letter that I have successfully opened up an ISA account but at the same time they sent me forms through the post to fill out to open an ISA. I wasn't sure if I had an account or not. In the end I rang up and the guy on the phone said I did and was able to give me full account details over the phone. This seemed quite insecure to me. I'm reluctant to fill in the forms to apply for the ISA and transfer my existing funds because of how rubbish the information has been. Nationwide need to sort this out.

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★★☆☆☆

“Online banking service or just plain old disservice?”

Written on: 06/05/2013 by gonarcher (1 review written)

6th May 2013 02:55 BST Online banking unavailable. Yet again. I'm losing count of how many times this has happened and a banal and oft-repeated "We're sorry to have to tell you that our Website and Online Bank are unavailable. We are making every effort to restore service as quickly as possible." is not at all helpful. Neither is the suggestion of "Visiting a branch during opening hours", I haven't seen a single Nationwide branch in Asia where I happen to be on holiday. Okay, what about… Read Full Review

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★★★☆☆

“decent rates but website frequently unavailable”

Written on: 05/05/2013 by torili (1 review written)

Unlike other reviewers, I've never had any trouble with my login details and pass number / password. I have accounts with nationwide as it offers good rates. I have online accounts with 3 other banks but Nationwide web access is the only 1 which is frequently unavailable due to maintenance of some sort, i have noticed it will always be over the weekend though. It's a shame how often the service is down as the website is pretty straight forward and easy to use… Read Full Review

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★☆☆☆☆

“Doesnt do what it says on the tin”

Written on: 23/04/2013 by Alan43 (1 review written)

The only on line banking service that I have known that spends more time unavailable and offline than actually working.. My recomendation keep 2500 in the 5% account and transfer everything else out… Read Full Review

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★☆☆☆☆

“nationwide block on internet banking”

Written on: 19/04/2013

i registerd 2 years ago but never had any paper work through the post ie pass words data etc, spoke to them on the phone by verifacation process they said every thing should work but it did not, they had a block on my account for 2 years dont know , they did not give a reason, after loads of calls and going in to nationwide branches, people at nationwide branches can not help much its the internet banking people at swindon you need to talk to, and you may have to reregister to get started again… Read Full Review

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★☆☆☆☆

“online banking nightmare”

Written on: 07/04/2013

I have an rbs online banking account and it was straight forward, they let you choose the details and number you use and done, easy simple. but im not sure if it's just me but every time they send me a pass number (because the system is so secure even the owners can't log in) it's virtually invisible! i logged in to my online account once on what i now realise was luck and because the pass number was impossible to make out (TWICE!) THEY NEED TO LET YOU CHOOSE YOU DAMN PASS NUMBER OR AT LEAST… Read Full Review

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★☆☆☆☆

“Nationwide Building Society”

Written on: 21/03/2013 by Nationwide (1 review written)

Finally built up the energy to move away from this shambles of a Bank. Fed up with them placing a stop on my credit card, despite not being ever over drawn, and always paid in full. This week they stopped my car insurance payment for no reason, and said they thought it was fraud. Why they couldn't call to check would have been easier. Last year their share dealing service gave my account details out in error ! Had enough - moving to First Direct. I even complained to their CEO, but all I… Read Full Review

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★★★☆☆

“Just signed up for mortgage checking”

Written on: 13/02/2013 by RNordman (2 reviews written)

I recently signed up to nationwide internet banking, in order to access my Mortgage data more easily. Call me a control freak, but i like to double check that my over payments have been taken into account. Its also oddly satisfying to see the balance coming down. I have a current account with Natwest and as such i feel that the nationwide internet is on a par from what i have seen. The navigation structure is clear and at no point was i lost in terms of what i was doing, which is a massive… Read Full Review

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★★☆☆☆

“If you dare to get your log in information wrong...”

Written on: 06/02/2013 by SJillars (1 review written)

If you dare to get your log in information wrong (perhaps, because you are already trying to remember numerous strings of numbers which mean nothing to you because of systems like these) three times you are locked out and have to re-register. This involves waiting for a snail mail letter for new information, defeating the purpose of online banking for the convenience. Nationwide used to be worthwhile for the free withdrawals abroad but since they did away with that there is nothing to… Read Full Review

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