Tesco Car Insurance wwww.tescobank.com Reviews
Summary
Read and write reviews of Tesco Car Insurance, tell us about how you found their prices, customer service and policies and read about other people experiences.
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Latest Reviews
★★★★★
“re accident and comparison with aviva insurance”
Written on: 05/05/2013 by jimbo1961
I would just like to congratulate Tesco insurance in the excellent service they are providing for me and the efficient staff they are employing in there call centre following my recent non fault accident. who have put me in touch with a hire car and solicitors to deal with the case. I was previously insured by Aviva, big mistake as the quality of service is not a mark on Tesco, as my previous non fault accident is still being sorted out after nearly a year by Aviva (poor service as have to... (read more)
★★★★☆
“Very quick payout after accident”
Written on: 01/05/2013
I had an accident in March due to very icy roads. No other parties involved. I rang Tesco, they recovered the vehicle within 2 hours, were in contact within a few days by both telephone and letter and had paid out within a week. The service was fantastic, very quick and easy to report the incident, and staff were friendly and helpful. And, when I purchased my new car, my insurance went down which I did not expect after having a claim. I would like to say I'm not happy about the excess they... (read more)
★☆☆☆☆
“Rubbish customer service”
Written on: 30/04/2013 by db1988 (1 review written)
I have never used a company with such shocking customer service . Over 2 years have had near 2500 for car insurance and the second I cancel then charge me another 101 to cancel . Ring to pay and ask for more money that originally stated ?? Avoid at all costs . When you start to argue your case expect to be hung up on as this will happen (read more)
★☆☆☆☆
“Bunch of Cons”
Written on: 27/04/2013 by JENNY1278
We had a slight contact with another car at a T junction. their car was scratched. We admitted fault. They made a claim against Tesco for £4000 Tesco did not inform us or fight the claim therefore they got £4000 to repair a scratch. WORST COMPANY..........AVOID, THE POLICE NEEDS TO INVESTIGATE THIS DISGUSTING COMPANY WHO NEEDS TO GET A LIFE. (read more)
★☆☆☆☆
“Tesco are corrupt, immoral and liers”
Written on: 22/04/2013 by dognut (1 review written)
I had an accident on the 3rd December 2012 on the motorway which I was taken from my car to hospital. While I was getting seen the police who attended the accident told me that they had recovered my car and it was in their compound. I went there after leaving the hospital but the compound would not let me have it without the documents. So I phoned Tesco to explain what happened and they said that they would collect my car and place it in their compound. Everything when downhill from here, I... (read more)
★☆☆☆☆
“Shocking shocking shocking!!!!!”
Written on: 18/04/2013 by pinkybinkyboo
I had a car accident last Saturday, Ive chased Tesco so much this week as my car is being held pending police enquiries that my phonebill is nearing £70 and growing! Buy cheap get cheap, the staff are hit and miss; some sympathetic other just there to annoy (this is how it feels) and overall just poor service!!! I am having to pay for hire car as there is a loophole in the courtesy car policy that they will only fund a car once the damaged on is with one of their gargaqes... With the... (read more)
★★☆☆☆
“Be Aware !”
Written on: 05/04/2013
I am totally dissapointed in Tesco car insurance! My wife was recently involved in a collision with another car,so I rang Tesco insurance to make a claim and I was advised that our car should be repaired by their recommended repair centre near to me,as it would be much quicker and less hassle than going to the repair centre of my choice. I agreed and took the car to their authorized bodyshop at Peterborough. 3 days later,I recieved a phone call from the bodyshop,to ask if I was prepared to... (read more)
★☆☆☆☆
“Disapointed customer”
Written on: 26/03/2013
We had a slight contact with another car at a T junction. their car was scratched. We adnitted fault. They made a claim against Tesco fro 4000£ Tesco did not inform us or flght the claim therefore they got 4000 to repair a scratch. Thanks for sticking for us TESCOS (read more)
★☆☆☆☆
“TERRIBLE!!!”
Written on: 14/03/2013
They are overpriced and the call centre staff are very unhelpful! (read more)
★☆☆☆☆
“Total waste of an evening. Thanks!!!!!!!!!!”
Written on: 04/03/2013
Tried getting quote for car insurance. Spent time finding irellavent info like what date did I pass my driving test on in 1987, Tesco club card number etc. By which time the page messaged time out, then after reloading all my info, Tesco then said sorry we are unable to provide a quote for you, contact one of our specialist insurers. I have an exemplary driveing history, so why is this? Cos Tescos are RUBBISH thats why! (read more)
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Showing 1 - 10 of 363 Reviews
★☆☆☆☆
“Absolutely Terrible”
Written on: 21/02/2013
Worst Insurance company, I have ever dealt with. Try calling and you are required to listen to what seems like an endless monologue of time-wasting dribble, guranteed to have you in a bad mood by the time you get to talk to an operator. Internal processes are so rigid that its impossible to get anything done without major pain.At next renewal these guys are gone for all family policies. Stay clear. (read more)
★☆☆☆☆
“HELPLESS !!!! SHAME !!!”
Written on: 20/02/2013
after 3 years with them, they refused to cover my new vehicle that I bought and wanted to swap my insurance from old car to new one. Only 3 month left to complete the year. they cancelled and said refunding me 3 month insurance. they advised me that I have to choose another insurer as they don't cover my post code area etc............ I have no fault from the begin of my driving age........ I loose one year no claim bonus as my year is not completed and I have to change insurance... (read more)
★★★★★
“Always had excellent service and pay outs”
Written on: 07/02/2013 by 12sk
We have been insured with Tesco numerous times over the years (dependant on whomever came up cheapest at each renewal) and they have always had very good, very helpful customer service. We have always been fully comp a few years ago one of our cars, was hit by a lorry when my husband was driving and was a writeoff, they were as helpful as can be, the insurance valuer, valued the car at market value, but as we could provide photos and docs showing condition etc and we argued it was better... (read more)
★☆☆☆☆
“Lousy customer service for windscreen repairs”
Written on: 30/01/2013
No claims for 9 yrs. A small chip in my windscreen this morning. Teso subcontract their work to NATIONAL WINDSCREENS who are a SHAMBLES. It will take FIVE days for a small chip to be repaired. In the meantime - the whole windscreen could shatter making ME liable for very large excess. SHAME ON TESCO - didnt want to solve it. Takes NO responsibility for the service from its subcontractors. Advice - go somewhere else that offers a real service (read more)
★☆☆☆☆
“Cheap to insure, but after it charging you for...”
Written on: 20/12/2012
Cheap to insure, but after it charging you for everything they possibly can. (read more)
Brownspot's Comment
Written on: 10/01/2013
This is definitely true Tesco car insurance is a total mess and they just know how to lie just to rip you off. I haven't made any claims yet though they wrote me to say that something was wrong with my no claim certificate then called after 1 week and lied about my policy as well as manipulating policy form which I did online and has a copy of it in my car.
They then said I have to more from 65.19 pounds to 93 pounds which I disagreed they then say I have to cancel my policy which I did and now they say I have to pay full premium nearly 800 pounds. what a rip off.
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Brownspot's Comment
Written on: 10/01/2013
Tesco car insurance is a total mess and they just know how to lie just to rip you off. I haven't made any claims yet though they wrote me to say that something was wrong with my no claim certificate then called after 1 week and lied about my policy as well as manipulating policy form which I filled out online and has a copy of it in my car.
They then said I have to pay more from 65.19 pounds to 93 pounds which I disagreed they then say I have to cancel my policy which I did and now they say I have to pay full premium nearly 800 pounds. what a rip off. I am prepared to take it further with them I never give up.
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★☆☆☆☆
“Worst car Insurance I have every been”
Written on: 30/11/2012
Please do not use Tesco insurance they are rubbish. if you are fully comprehensive you are wasting your money. They treat you like third party fire and theft. There staff lie a lot. You might fell they are good but wait until you have an accident which I pray it should not happen then you know that they only collect ur money. I have taken them to ombnisman that is how far I have gone. They are ok in super market not insurance. They should be deleted from insurance and only stick to... (read more)
★☆☆☆☆
“Tesco Car Insurance Crooks”
Written on: 23/11/2012 by Rockfordii (1 review written)
My Girlfriend broke down with our 8 month old baby and 70 year old mum, what had actually happened is the nearside suspension had snapped. It was a bleak winter’s night with cold horizontal rain; the people on the end of the 24hr breakdown number essentially ridiculed her because she couldn't exactly explain what had happened to the car. The engine still worked fine (obviously) but the car had tilted to one side. They told her to get out and check to see if she'd got a flat tyre... Now I'm... (read more)
★☆☆☆☆
“Tesco Car Insurance is a Total Rip Off ”
Written on: 17/11/2012 by morgsh (1 review written)
Skidded off the road last night, no-one else involved no-one was hurt.... but the car was in a dangerous position and the police were very helpful and stayed with us the whole time. Well we telephoned Tesco they said a recovery vehicle would be with us in half an hour. three hours later and still waiting .. telephoned Tesco again the nice police lady spoke to them and said how important and dangerous the situation was. The recovery vehicle turned up and but it was not the Tesco approved... (read more)
★★★★★
“Excellent Efficient Service”
Written on: 15/11/2012 by SMMarshall
You hope you never have to find out whether your insurance is good or not, but nine days ago I wrote off my car. The customer service from Tesco I received was excellent, seven days later I was offered a fair settlement for my car and two days later the cheque arrived.Very efficient and I would highly recommend them.Having an accident is unpleasant enough but Tesco made the insurance side of the accident as easy as possible. One very happy customer :) (read more)
★☆☆☆☆
“Worst insurance company ever”
Written on: 09/11/2012
I've never ever in my life dealt with company like that - i wouldn't recommend Tesco to worst enemy - level of service is horrible and it is a miracle if you will be able to sort out anything via their customer service. Disaster. (read more)
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Showing 11 - 20 of 363 Reviews
★★☆☆☆
“Poor Customer Service: Incentives”
Written on: 18/10/2012
I renewed my policy in May,mand although it had gone up considerably, there was the incentive of a hotel voucher which eased the pain somewhat. I paid for the policy, but the voucher never arrived. I called 3 months later, and was promised it would be sent out.| surprise surprise it has never appeared. I called again, now 5 mths after renewal. Someone politely took the message, promised to pass it to the appropriate department and get back to me. I am still waiting. having read all the... (read more)
★☆☆☆☆
“Appalling ”
Written on: 11/10/2012
We were hit by a tesco customer whilst stationary in our car. My 2 children my husband and I (I am pregnant) all sustained injuries and I required an emergency scan. Our car went in for repair and tesco deliberated what they were prepared to pay for over a four week period. We have now been told by tesco that we have incurred an £350 car storage fee and the garage is refusing to release my car so I can collect my children from school. Tesco customer services have said that it is there final... (read more)
★☆☆☆☆
“RIP OFFS”
Written on: 10/10/2012
My car was stolen i pay fully comp and they wouldnt even let me have a curtesy car ive gone weeks walking and waiting on an outcome never again!!! Also the rudest customer services ive ever dealt with. (read more)
★★★★★
“Tesco car ins...great service”
Written on: 07/10/2012
In 2010 my husband had a crash on the motorway a car tailended him pushing him sideways infront of a lorry, which pushed him half a mile down the motorway before spinning him into the oncoming traffic (another lorry!). My husband was fine but the car didn't make it! The car was towed away by the motorway police into hold.We phoned Tesco and retailed the story to a really helpful young lady who began the claim process.We had a private plate on the car and Tesco held on to the car before... (read more)
★☆☆☆☆
“Fire clam ”
Written on: 05/10/2012 by Zee1 (1 review written)
I had my car burnt about 3 week ago still waiting been written off 1st. Week of my claim but 3 weeks later I have been told that another company will come out to see me on there behalf for a statement even though they have had 2 over the phone and another on a claim form so now I have to wait yet another 2 weeks for someone else to talk too me so with my experience I would not recommend them as all they are interested in is grabbing your money and not helping (read more)
★☆☆☆☆
“Do not use tesco car insurance!”
Written on: 26/09/2012 by Charleygirl86 (1 review written)
Do not use tesco car insurance! After being a customer of tesco car insurance, and always paying my bills on time by direst debit. I decide to renew my insurance with them, I recieve a quote online for just over £800 a year and £78 a month, hen I call to quote the reference the man on the phone then tells me i can't have that quote I have to have his quote which was over £2000 a year and £230 a month (£152 more than the online quote) I then spoke to a manager who said I am not here to... (read more)
★☆☆☆☆
“DO NOT USE THIS COMPANY”
Written on: 21/09/2012
I have never been handled so unprofessionally, their telesales need a lesson in manners. also they charge £30 to cancel a policy because you way to change because of their rudeness (read more)
★☆☆☆☆
“Worst company i have ever dealt with!!!!”
Written on: 18/09/2012 by charlieh303
After being insured with Tesco for my car for a year when the renewal came it was outragous! After finding a quote with another insurance group online at more than half the price i informed Tesco i would not be renewing but would need proof of my no claims bonus. After waiting two weeks and getting reminders from my new insurance company i phoned tesco and asked for them to send it again, another two weeks later still no letter i then get a p-hone call to say my insurance has been cancelled... (read more)
★★★☆☆
“No problems”
Written on: 17/09/2012 by Wieme (2 reviews written)
Tesco's quote came up as one of the cheapest plus at the time they were giving away a free jet wash which i never received. The policy was easy to set up and they notified me when my renewal was due, they have me 7 days prior to the policy end date to let them know if i wanted to renew with them or another company. I decided to go else where as somehow Tesco's renewal was higher then previous quotes. They sent me my no claims bonus so i can use them with my next insurer. Nice and Simple :) (read more)
★☆☆☆☆
“misleading quotes”
Written on: 10/09/2012 by gabriel28
this will be a laugh. So during tuesday night in september 2012 I decided to do a quote online and so I did it the cheapest one was from tesco 89.88 monthly or 963 in one payment the second somebody from confused.com phoned me saying if I like to go further on with the quote ,I said no because my insurance was due to be renewed in October so I saved my quote and tesco send an email with the ref. number and as well saying there the price is valid for 30 days so after a couple of days I phoned... (read more)
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Showing 21 - 30 of 363 Reviews
★☆☆☆☆
“Worst Customer Service”
Written on: 04/09/2012 by jabeanderson
Please do yourself a huge favor and stay away from tesco car insurance they are really bad at handling a claim. (read more)
★☆☆☆☆
“Very poor advice, and may have been illegal”
Written on: 31/08/2012
My son has been driving his father's car, and was told by Tesco he needed to take out the policy in his name, not his father's. He has been with Tesco Car Insurance for four years. Yesterday I (his mum and a named driver on the policy) phoned up to renew the policy, to be told that it couldn't be done because the policy had to be taken out in the name of the owner of the vehicle. In fact the policy my son was currently driving on was probably invalid too. The call centre operator then... (read more)
★★★☆☆
“Warning about the value insurance”
Written on: 30/08/2012
I have recently purchased Tesco standard. The difference between the standard and value cover was only around £5 but I didn't really think I'd need the windscreen cover. So was about to purchase the value - Big mistake. When you put in the voluntary cover you want, it has an explanation underneath saying this would be added to the compulsory excess and an example ie £300 voluntary would be added to £100 compulsory. Do not make the mistake I did in assuming that the Compulsary excess is... (read more)
★☆☆☆☆
“My 2 year old could do better”
Written on: 22/08/2012 by Fader (1 review written)
When we moved home in June I contacted tesco to change the address and was unhappy about the increase in cost so I asked how much it would cost to cancel the policy if I can find a cheaper deal. I was told that we were in credit by £2.86 and because we were so far into the policy there was no fee. However because there was a fault claim during the year and we were waiting for the police to release the details of the third party, if tesco were unable to claim from the other driver then we... (read more)
Fader's Response to Fader's Review
Written on: 22/08/2012
Just like to add, the cost of the policy was £550 for my partner with 5 years no claims. I just purchased insurance for the same car in my name with 0 years no claims £550. Says it all really.
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Db1988's reply to Fader's Comment
Written on: 30/04/2013
This is exactly what's happened to me 3 calls and 3 different prices , rip off company and very poor rude staff
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★☆☆☆☆
“no claims "discount"”
Written on: 16/08/2012
im a year older,i have an extra year no claims my car is worth less and tesco added £300!! onto my insurance and they wouldnt budge!! they came 41/43 on a comparison website but it was "the best they could do"....bye bye tesco! thank you for not helping! :) (read more)
★★★★★
“Brilliant Service”
Written on: 08/08/2012 by Sharron77
I had a bump in my car, quite a big bump (scrapped all down one side of my car against a brick wall, and completely broke off the wing mirror), Rang Tesco told them what had happened admitted that I was comp0letely at a fault, they gave me a claim number over the phone, gave me phone number and address of garage as to where to take the car, straight from work dropped the car off at the garage, picked up a courtesy car and within days everyhting was approved and authorised and garage... (read more)
★☆☆☆☆
“Dont Bother With Tesco Car Insurance”
Written on: 07/08/2012 by fish...
Go else where if you wan't CAR INSURANCE they are over priced, they keep sending me letters 3 weeks before my payment is due to go out of the bank, Then it states in bold if it is not paid in the next 7 days we will cancel the policy, I rung them up 3 weeks ago asking them for my insurance policy docs, which still ain't received. so as soon as my policy is up I Will be going else where, They Are A Waste Of Time, ALSO IF YOU ARE THINKING ABOUT CHANGING YOUR CAR AND YOUR WITH TESCO THEY DO... (read more)
★☆☆☆☆
“Terrible service. Misleading quotes and takes way too...”
Written on: 20/07/2012
Terrible service. Misleading quotes and takes way too long to receive disc or any information as to why I hadnt received my disc (read more)
★☆☆☆☆
“If your not stressed you will be...... absolutely C**P”
Written on: 18/07/2012
I took out on line insurance with Tesco because I had used them before and hadnt had reason to complain as I had never need to make a claim! Stupid me. In May and very nice driver decided to mount a grass verge to the right of me and take the side of my front wing out. After chasing them and being on the phone to police on route I made a call to Tesco who yes kindly took all details. A claim form then followed, filled it in, sent photos, sent a diagram of what happened, sent my statement,... (read more)
★★★★☆
“Cheapest Quote”
Written on: 16/07/2012
I was looking for a cheaper quote for my mum who does 2000 miles a year with max no claims, Tesco were competative but with their 30% discount for having a clubcard was unbelievable, just for being able to offer a cheaper quote with a like for like policy I am giving Tesco Car Insurance 4 stars, I will have to update this review when I use the customer service or make a claim. (read more)
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Showing 31 - 40 of 363 Reviews
★☆☆☆☆
“Tesco's (Not So) Great Insurance”
Written on: 30/06/2012 by missJ78 (3 reviews written)
Purchased their insurance online, so you read the small print and think you're ok. But the exclusions covered online do not cover half of their exclusions in the policy booklet. Had a minor bump 6 weeks into a new policy as I bought a used car. Damaged the bumper, bonnet and left head light. Was told a lowloader would collect the car for repair and drop a courtesy car off at the same time as the car was still usable. Had to wait an extra 24 hrs for the (cowboy) garage to collect and they... (read more)
Guest's Response to missJ78's Review
Written on: 01/07/2012
Absolutely awful when making a claim. Refused to pay out when my car was broken into and then set on fire. Written off but they have botched the whole claim going against police evidence, thier own investigators evidence and my own evidence. Now in the hands on the Financial Ombudsman in an official complaint. Will happily take your money but will not pay for a legitimate loss. Terrible insurance company.
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★★★★★
“Easy to deal with”
Written on: 27/06/2012 by iahsan (2 reviews written)
Good customer services. Nominal charges when changing address or car. Easy to access customer service. Friendly customer service. Good prices. Can't comment about the claims process as I wasn't involved in any claim but all the rest was pleasant and smooth. (read more)
★☆☆☆☆
“Load of rubbish, very let down”
Written on: 15/06/2012 by Saa123
Following an accident, Tesco have written off my car but are determined to offer me an unfair settlement. They are telling me to find a car using auto trader which is equivalent to my car and the total loss dept even quoted me a car to go and buy even though it was for sale as a salvage car as" it could be bought with the money they are offering". I am totally unhappy with their service and am lodging a formal complaint. I have also spoken to the insurance ombudsman who agrees the way my... (read more)
★☆☆☆☆
“Tesco should stick to selling groceries”
Written on: 08/06/2012
It isn't technically Tesco - it is apparently second hand Ageas Insurance. So if a driver runs into the side of your car please pray they are not insured by Ageas. Tesco will organise a "botch up" repair on your car to apparently reduce pay-out costs. Organise is probably a loose term though. I have now been waiting over 6 weeks and repairs have still not been authorised. They are rated on this site at 1.5 out of 5. I am surprised it is as high. The word "bargepole" would feature in my... (read more)
Losvre's Comment
Written on: 04/09/2012
It is your right by law to choose the garage that will repair your car up to 90% of the value of the car, theoretically, somewhere there.
You don't even have to deal with them if they behave strangely. Just call a repair center such as panelcare (nothing to do with them but they are very good) and they will arrange everything from courtesy car, repairs, lawyers if need it etc.
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★★★★☆
“Excellent service”
Written on: 08/06/2012
Got a quote off a comparison web-site £320...And with club-card got it reduced to £255. Well pleased so far, all documents arrived quickly via e-mail. So much easier to deal with than the previous company! (read more)
★★★★★
“I love tesco car insurance!”
Written on: 01/06/2012 by freetehclownies
Seriously i spend 13 full days looking for insurance when i almost gave up, since i got 3 points and an accident, the insurances where of the scales of over 7k!!! so i gave up hope then i thought go on then ill give tesco a try and guess what? 2700!! i said yes accepted it put 2k miles as anual milage and everythings been AWESOME! recently i called them up saying i would like to put a new air filter in my car as a mod and guess what they said?! dont worry about it put it on its free on... (read more)
★★☆☆☆
“Time wasters!”
Written on: 29/05/2012
I had an acctident 5 weeks ago.. got a courtesy car 3 days after my accident and then a week later had to return as tesco would not fight the third partys insurer so had to rely on people to get me to work even tho they have to work themselves, constantly have to be on at them and when i did finally get in contact with them all they were doing was passing me from one person to another it took 3 weeks for someone to come out and look at my car and im still waiting for compo i would not... (read more)
★☆☆☆☆
“in case of accident”
Written on: 25/05/2012 by oksis09 (2 reviews written)
standing at a traffic light car hit me. Tesco refused to pay me for the accident saying that my policy will not cover this, but the machinery company for you to visit him and to ask the court through injury. why the £2000 pay if they do not cover? I have the driver's experience of 20 years and free. say a company in order to insure the machine? (read more)
★☆☆☆☆
“Taking money without consent ”
Written on: 22/05/2012 by bubbles1980
My insurance was going to be due on the 19th May so I shopped around and found an insurance quote for over £60 less than Tesco. I phoned Tesco to see if they could match it and they couldn’t so I said I would go elsewhere. I didn’t cancel any direct debits as I had paid in full on my debit card when I had originally taken out the policy. Although I had made this call and cancelled the continuation of the policy in to the next year they took it upon themselves to take the £440 off my... (read more)
★☆☆☆☆
“still taking direct debits”
Written on: 16/05/2012 by mich2
i had i policy with tesco.it ended on the 1st nov 2011 and there requote was to much,i cancenelled it because i found a cheaper quote and they sent me my no claims out,7 month later i i received my bank statement and they had been taking money out every month,i contacted them and after a day of calls back and fore they said if i send prof of my new policy and when it started they would give me a full refund,i contacted them again today to see how my refund would be payed to be told they was... (read more)
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Showing 41 - 50 of 363 Reviews
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Gurungk's Comment
Written on: 23/04/2013
i have recently taken a policy from tesco because i bought a new car but i didn't insure the car immediately after i bought it because i was off on a holiday and the car was not being used and after getting back i had no money so had to wait for few weeks for my pay day and then i insured it and they asked for my No claim bonus which i sent of 3 years but because i hadn't insured my car for a month and a bit they are completely disclosing my No claim discount of 3 years and plus had to pay them more money!! How unfair is this, such a rip off, no customer service nothing for the customer!!