Tesco Car Insurance Reviews - wwww.tescobank.com

Click here if this is your business
★★☆☆☆
1.5 / 5
484
18% of users recommend this
Click here if this is your business
  • Customer Service

  • Value For Money

Summary

Read and write reviews of Tesco Car Insurance, tell us about how you found their prices, customer service and policies and read about other people experiences.


? Ask our helpful community of experts about this product or company
Tesco Car Insurance wwww.tescobank.com - Ask a question now

Media Gallery for Tesco Car Insurance wwww.tescobank.com

Tesco Car Insurance wwww.tescobank.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“shocking customer service”

Written on: 20/05/2015 by gpJensen415 (1 review written)

I have a car insured with tesco, we had a 50/50 claim as they couldnt prove i was not at fault, which is fair enough, but the customer service received from the personal injury department when i was asking how the other party can claim so much in a less than 5mph bump was shocking!! general customer service is ok but i have spoken to several different people in personal injury and they are all terrible! They really need this sorting. I would give 0 stars if i could!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Poor Customer services”

Written on: 15/05/2015 by Eduardo291 (1 review written)

Tried to call 5 times someone pick up and no answer and I can hear people talking at the back. to fix my wind screen chip is 10 pounds rip most other insurances are free , you only pay if you are changing your windscreen. Will not use again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“DISGUSTING THREATENING SERVICE”

Written on: 12/05/2015 by qlPrice466 (1 review written)

I had insurance with Tesco as I thought they were good. I cancelled my policy by post and by email when I sold my current car. Anyway, on a forecourt in cheshire I decided to call them regarding insuring a different car. I explained I had cancelled my previous policy by letter and email but wished to rejoin. I was told my policy was still in force and infact I owed them two months premiums. QUESTIONS: Why would i call them in good faith if I deliberately owed money? Why can tesco email you but… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“disgusting”

Written on: 12/05/2015 by Purcell248 (1 review written)

Bought a new car, asked for a new quote for it which costs £90!!!!!! Then they said it would be £40 to cancel and I need to pay off the remaining breakdown cover costing another £40!!!! The lady didn't know what she was talking about and the whole scenario is just stressful, disgusting and a rip off.... STAY AWAY… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Rip off if you move area or sell your car and need to...”

Written on: 07/05/2015 by KateBellova (1 review written)

got some good quotes online and chose Tesco who weren't the cheapest but I felt have a good reputation due to their stores. Several months later I move to another area and tell Tesco. Despite online quotes for the two areas being identical Tesco increased my premium by over 15 percent. With two months of my polict remaining I sold the car and bought a new one. Tesco were no where near competitive so on this occasion I went with a different company. Called Tesco to cancel and was informed they… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Very good,cheap”

Written on: 03/05/2015 by MadelynnStephenson (1 review written)

Its very good.I had with breakdown cover which was very helpfull just 36hours before running out.;) Unluckly you have to change company every year-because every company offer very high renewal price.I was with them 2 years ago-i had accident-no my fault-write off.They paid without hassle.i will be happy to buy from them in the future… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“HASSLE FREE INSURANCE”

Written on: 01/05/2015 by ZaydenNewton262 (1 review written)

Hi there, after receiving quote for renewal from Tesco try to search through GoCompare to check for the better quote. Found better quote from OCTAGON and read the rewove on them... Was shocked of the 1.4 out of 5 and loads of terrible reviews on them... Than, been with Tesco for two years, search for the reviews on them... Got 1.5 out of 5 and loads of negative reviews... I think that's because people mostly fast to write negative reviews rather than positive ones. So I decided to write… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“F”

Written on: 25/04/2015 by Mona14 (1 review written)

Never go with the tesco bank INSURENCE. Worse communication- terrible service - useless- they will make you to feel sorry for ur self. They will make up anything to stress your life out keep cancel your INSURENCE and get your record looks worse that you can't even go with any other insurance. Sad but that's what tesco does. Every thing about tesco is completely wrong don't make the same mistake I did. I feel like I want to take this company to the court and sue them for being so terrible… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Black box insurance idea seriously flawed ”

Written on: 25/04/2015

as an 18 year old driver the only way I could afford insurance was to have my car fitted with a black box, however i live in Cornwall where most roads out of the towns are national speed limits roads and in most cases safe to drive at 50-60mph but the box doesn't agree, i am constantly marked down every month for my speed despite sticking to all speed limits, this is because i regularly reach 50-60mph on country roads. only positive is the price for first time policy holders is lower but bare… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Good driver treated like dirt”

Written on: 17/04/2015 by josh1073 (1 review written)

So i got my first car in april 2014 its a 1.1 04 peugeot 206 it cost me £1263 to insure with the black box, i have done 500 miles in my first year and every month i got 100 bonus miles (keeping in mind their stats say only 27% of drivers got the full amount) so my renewal came up. Despite getting full bonus miles every month and proving i am a safe driver they still wanted £735 i have since gone with admiral (no blackbox) for £686 thats £50 cheaper. I rang up seeing if they could price… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“rip off renewal quote”

Written on: 15/04/2015 by minimarcus69 (1 review written)

£480 to renew when I went on a comparison site tesco themselves were quoting £320 questioned them on this and they said it was a different product. Would not let me buy the cheaper one. Oh yes charged me £30 to change me address. Keep away if I were you… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“appalling service”

Written on: 14/04/2015 by 50McConnell (1 review written)

Had our car referred to an approved garage for repair. The approved garage ( nationwide) did a real number on our car....actually re-sprayed it a different colour!! Reported it to Tescos who begged us to return it to the garage so that they could be given the chance to put it right, along with a few other terrible jobs they did on the car We reluctantly agreed. Unbeknown to us, during this time, Tescos sent out an alleged unbiased engineer who said that the car was 'commercially acceptable' (… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Short ride”

Written on: 13/04/2015 by Seriouslydisappointed1 (1 review written)

Can't really call myself a customer, I found them via comparison website and filled in their form to get a quote. The quote looked decent so I decided to buy. After my payment confirmation an error screen appeared telling me that they took my payment but there was a problem and asking me to contact their customer support. First time I called the consultant could not find my application so I decided to call the following day once the system "cought up". The following day they required a full day… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“LACK OF COMMITMENT TO CUSTOMERS”

Written on: 04/04/2015 by Kazaj76 (1 review written)

After 18 years of commitment to tesco, they try to charge me £90 to cancel and then quote £50 per month more than another company. They are rude and greedy.DO NOT GO WITH TESCO THEY WILL CHEAT YOU EVERY STEP OF THE WAY. DISGUSTING ATTITUDE AND SHOULD NOT BE ALLOWED TO WORK WITH OTHERS MONEY. Get out if you are with them as soon as you can! I am disgusted that there strap line is every little helps, to them maybe, as they lack compassion for committed people! Tesco had a reputable name but… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Very poor customer service”

Written on: 30/03/2015 by Hairytruckerbear (2 reviews written)

Had a collision whilst reversing because a stupid young girl sped behind me trying to get the space. Apoarently it's my fault and they won't fight it. Then I've called them today to find out what's happening with my claim as it's been two weeks and heard nothing. Nap patently I've told them I'm not making a claim, yes I'm going to drive around with accident damage in a 6 month old car that's only done 2000 miles and cost £43k,,,,I DONT THINK SO. IVE ONLY JUST RENEWED WITH THEM AND SO… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Disgusting ”

Written on: 29/03/2015 by RaidenHolder481 (1 review written)

I paid my deposit, paid a few months monthly instalments then received a letter saying my insurance is cancelled due to not receiving my proof of no claims even though it was sent! My previous insurance company called to clarify my proof of no claims but Tesco wouldn't accept it as they had already cancelled my policy. I have lost hundreds of pounds and they have told me that due to them cancelling it my premium will go up because it's classed as having a policy cancelled. I despise what they… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Zero communication. Rubbish.”

Written on: 25/03/2015 by Larkin84 (1 review written)

Worst insurance company we have ever dealt with. No communication, absolutely none. Take £350 excess in a no fault claim and then tell us to claim it via a 3rd party law firm whose only interest is with a non existent injury claim. This all happened before Christmas it is now March and we are still waiting for our money… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible service ”

Written on: 20/03/2015 by Lilah303 (1 review written)

What a company worst ever ,had car insurance with tesco for 8 months ,phoned to cancel my policy as soon as I told them I wanted to cancel my insurance as I had sold my car terrible attitude trying to tell me I owe them money and if I didn't pay they would send it to the debt collectors ,didn't even give me time to answer there question before threats what a company ,You want to start employing people with some customer service cause to be spoken to like that is not a good example to be setting… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Benellioldman's Comment

Written on: 10/04/2015

I have the same problem told the I had scrapped the van they said I owe them £40.00 cancellation fee less my refund still owe them £14.00 for being honest and threatened instantly with a debt collection agency has anybody fought them via the ombudsmen they never mentioned anything in the paperwork referring to these charges just noticed they also charge for mending a chip in the windscreen
who charges for this these days. DO NOT INSURE WITH THEM

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★★

“Waste of money. ”

Written on: 19/03/2015 by Prelly2k15 (1 review written)

To anybody thinking about using Tesco bank for the use of car insurance, go elsewhere! For anybody who currently has car insurance with Tesco Bank, I recommend you look elsewhere. February 14th 2015 I was hit by another car. When I was hit the lady driving jumped out of the car and proceeded to tell me that she apologised and that she was rushing to work and was very tired, so I took that as she probably wasn't concentrating, there was minimal damage to her car and none to mine, we exchanged… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“NEVER TAKE OUT TESCO CAR INSURANCE”

Written on: 18/03/2015 by YAS786 (1 review written)

I AM INSURED WITH TESCO BANK WORST EXPERIANCE EVER,JUST RECENTLY I WAS INVOLVED IN A ROAD TRAFFIC ACCIDENT AND I HAVE NOW BEEN TOLD I MIGHT HAVE TO PAY OUT FOR THE OTHER SIDES COMPENSATION AND FOR THERE CAR AS THEY ARE NOT INSURING ME AT THE TIME OF THE ACCIDENT WORST THING IS THEY CANT PAY OUT SO THEY ARE TRYING TO MAKE ME PAY FOR IT SO I AM GOING TO HAVE TO SEE A SOLICITOR AND GO TO COURT THE PERSON WHO IS DEALING WITH MY CLAIM WAS A HORRIBLE WOMAN FELT LIKE SHE WAS TRYING TO PRESSURE ME AND… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview