Tesco Car Insurance Reviews - wwww.tescobank.com

Click here if this is your business
★★☆☆☆
1.5 / 5
19% of users recommend this
Click here if this is your business
  • Customer Service

  • Value For Money

Summary

Read and write reviews of Tesco Car Insurance, tell us about how you found their prices, customer service and policies and read about other people experiences.


? Ask our helpful community of experts about this product or company
Tesco Car Insurance wwww.tescobank.com - Ask a question now

Media Gallery for Tesco Car Insurance wwww.tescobank.com

Tesco Car Insurance wwww.tescobank.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Awful experience, avoid at all costs ”

Written on: 22/11/2014 by Ezra488 (1 review written)

Have parted ways with Tesco insurance recently, I went with them because they were the cheapest and it was much like a Ryanair experience. Poor customer service, unhelpful staff, always on hold for ages, refusing to acknowledge their mistakes. Have ended up spending over £100 more, but it's worth it to be able to have some confidence in the company- I was really shocked at the service provided by Tesco… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“So easy to deal with.”

Written on: 21/11/2014 by Sporkwoman (1 review written)

I have had Tesco insurance for the first time this past year and they have been brilliant. I went with them as they were the cheapest on the price comparison site. I had a major accident where my car was written off (no-one else involved), they were fantastic, they dealt with the finance company, gave a very fair pay out and collected my car from the police recovery centre (as I was in A&E) and dealt with the whole thing very quickly and efficiently and I still kept 3 of my 5 years no… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Useless”

Written on: 18/11/2014 by Anastasiai245 (1 review written)

I had crash which caused a dent in the side door, nothing serious and no one was hurt. The lady on the phone was very helpful to start with and said someone from and 'approved' garage would pick it up and fix it. When they picked it up they seemed very rough and thick. They didn't even have a recovery truck they just drove the car to Warwick. They rang after 2 days and said that the reviewer had been and sent a review to tesco. After a week of no contact and hanging up when I called they then… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“slow unhelpful”

Written on: 18/11/2014 by vrDudley408 (1 review written)

Reported a accident on saturday fine told i get back on monday as they dont work weekend so two days with out car get phone call monday to say some1 will be out on wednesday to look at car so another 3 days with no car and told wont get cursty car untill mines being repaired which is not helpful so it takes 5day for someone to even come look at the damage caused by a hit and run. so not sure if this is normaly as never had to claim but to wait 5 days with out a car is not good and it maybe… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“disgusting”

Written on: 13/11/2014 by minesajd (1 review written)

I thought my insurance was high anyway paying £95mth but just received my renewal to find my monthly instalments have doubled to £170mth when I queried why they told me it was because I went from working as an animal attendant to a p/t bar assistant. You can imagine I told them where to stick their renewal… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“What a joke”

Written on: 09/11/2014 by Brileyz284 (1 review written)

What a joke this company is supposed to help out 17 year old drivers with black box insurance and they cant even get a quote for me, how ridiculus is that… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Surprisingly good service”

Written on: 04/11/2014 by RileyHalsey (1 review written)

Just completed claim where my daughters car written off.Excellent service and advice from Tesco from start to finish with a couple of errors but always sorted out within minutes.Recieved a decent payout for car and customer service always efficient and quick to answer phone.Renewal quote for second year very competitive on Ford Focus so have decided to go with Tesco box again,very impressed… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Change Of Address Nightmare”

Written on: 04/11/2014 by Devan22 (1 review written)

Changed my address with tesco car insurance for the 3rd time this year due to moving house again. And each time it costs £25.00 but now they demand proof of address a massive in crease in the PRI e of my policy. As you failed to send in proof of new address we are cancelling your policy y. So be warned with tesco car insurance stay well away from them they did it to my friend and now me. You e been warned they will rip you off… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Change of address”

Written on: 10/10/2014 by McLain92 (1 review written)

Just phone Tesco to report change of address and it costed me £20.83p that insane just to change you address… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Viibo's Comment

Written on: 20/10/2014

Tesco bank car insurance just mass was time, loss your money and time plus stress... come and i ask me i had been with them for 2 years i seen nightmare,,, also they do not defend their driver as much they defend third party....

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Appalling! Trying to rip people off tesco car insurance ”

Written on: 30/09/2014 by BraedenTurner96 (1 review written)

We had switch to tesco last month, they came back with a very competitive quote for us with 9 years protected no claims, hubby got hit up the back last year but other person done a disappearing act, so payout was from our insurance, coz we had protected it was fine, took out new policy at the end of august with tesco and provided proof of no claims discount that came from previous company...today we receive a call saying we are being charged as a claim was made and that even tho it was… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Ravenslave's Comment

Written on: 02/10/2014

I was just looking at comparison sites to re-new my car insurance. They have shown me a very competitive price for fully comprehensive insurance, but after reading your review, I think I will give it a miss. Yours is the most recent review that I have come across and it has made my mind up for me.

Thanks for sharing this and I hope you get something resolved.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Samspadejuly's Comment

Written on: 02/10/2014

Pleased to help, they were far cheaper than anyone else when I took out my insurance, but now seem to be looking for totally unjustifiable reasons to bump that price up, now it's too late as I've cancelled my other insurance.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Gloria1971's Comment

Written on: 04/10/2014

You are making the right decision, I have been with Tesco for at least the best part of 5 years. I was involved in an incident last year with a cyclist who was overtaking me on the inside on a non-cyclist lane area, who blatantly ignored my indicator, he was riding what I can describe to be a bike on its last legs, he made a complete fuss out of it at the time calling the police in situ who actually told them that he was in the wrong after talking to a witness. At the time there was no damage to bike and he hadn't been injured but within an hour of having left the scene of the incident he started calling me and the witness. To cut a long story short after a few months the cyclist contacted Tesco and now there is a claim against me for this incident despite of now having two separate police reference numbers clearly stating that I did nothing wrong plus witness statement which Tesco did not even bother contacting me and then they contact me to tell me that they will settle the claim unless I have a problem with it, hell yes I have a problem with it, it will be a year on 26th October since the incident and I am currently having to pay higher premiums because of their incompetence, having said that I am still arguing my case even though it feels like I am talking to a brick wall, Ombudsman is my next port of call. I would not even take up their insurance even if it was given to me for free.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Hells82's Comment

Written on: 22/11/2014

Doesn't surprise me- they're an awful company, cheap but that's the only plus point

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Viibo's Comment

Written on: 19/10/2014

Tesco bank car insurance just mass was time, loss your money and time plus stress... come and i ask me i had been with them for 2 years i seen nightmare,,, also they do not defend their driver as much they defend third party....

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Viibo's Comment

Written on: 19/10/2014

Tesco bank car insurance just mass was time, loss your money and time plus stress... come and i ask me i had been with them for 2 years i seen nightmare,,, also they do not defend their driver as much they defend third party....

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 6 Comments
★☆☆☆☆

“Poor custome service”

Written on: 23/09/2014

Do not go with tesco for insurance. Earlier this year I was unfortunately involved in an accident were a car hit the rear of my car, this is the first accident I have had. I contacted tesco immediately informing them of the incident & provided them with the third parties details. The tesco staff member was pleasant and reassured me that my claim would be dealt with speedily and my car would be repaired as quickly as possible. Later that week I received a letter acknowledging that I had… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“tesco refuse to provide letter of named driving...”

Written on: 20/09/2014 by Hawkinsyk485 (1 review written)

I have had the worst possible experience with this company. They have point blank refused to provide a letter stating the named driving experience for my partner. The policy is complete and fully paid for, but they state that they will not provide letters of refrence… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Poor customers service: can't explain charges 4...”

Written on: 17/09/2014 by Miraclec45 (1 review written)

Gave them a call to change my address as i was moving couples of street from my old address the postcode stated with same letters ME7 and had only 2 months left for the insurance to finish they charge me £275 extra for the address change would love to cancel the insurance but the customer service guys reminded me that my NCB would not be valid if i don't stay with them for year.... what a policy.. Asked him to break down the charge how it came to be £275 and his respond was 'the system they… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“WORST INSURANCE COMPANY DONT USE THESE”

Written on: 16/09/2014 by webby5687 (2 reviews written)

tesco bank are a waste of time company, ive been waiting over 12 months fir a claim to be sorted out but still nothing, spoke to a manager and he assured me he would be intouch still waiting 3 weeks later, that is no good atall, my insurance then was due and my insurance jumped from £600 to £2080 Yes its absolutly ridiculous and i only recieved £265 for my car which was wrote off. if i could i would let everyone one know how the company is ridiculous prices, terrible, the worst customer… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Gloria1971's Response to webby5687's Review

Written on: 04/10/2014

Let me know how you get on as I will be going down this same route, we shouldn't be allowing companies like this to treat us in this manner. I am beginning to question myself if I actually want to continue doing my grocery shopping in their stores, the more I am reading up on it the more I get wound up over it, it seems they are taking us all for a bunch of mugs.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“WORST INSURANCE COMPANY DONT USE THESE”

Written on: 16/09/2014 by webby5687 (2 reviews written)

tesco bank are a waste of time company, ive been waiting over 12 months fir a claim to be sorted out but still nothing, spoke to a manager and he assured me he would be intouch still waiting 3 weeks later, that is no good atall, my insurance then was due and my insurance jumped from £600 to £2080 Yes its absolutly ridiculous and i only recieved £265 for my car which was wrote off. if i could i would let everyone one know how the company is ridiculous prices, terrible, the worst customer… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Outsourced services have sapped Customer service”

Written on: 10/09/2014 by Sickov_Anti-service (27 reviews written)

I have used Tesco for my vehicle insurance needs on several occasions in the past. However on my last use of their services on receiving vehicle damage, I realised they had outsourced the various tasks to FIVE different companies. Yes, you guessed it; I had phone calls from all of these companies. The most annoying part of this is they ALL asked for the exact same information. When I expressed a smidgeon of dismay I was given the usual 'for security purposes' excuse - Tesco cannot pass on the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Poor customer service”

Written on: 09/09/2014 by RichardMe (1 review written)

My wife called Tesco car insurance for some advice about her car, several weeks later the renewal of our car insurance was due and we received the new premium. The premium went from just above £200 to £410. Further looking into the details it turns out that Tesco counted the call as a claim (although there never was any collision, injury, destruction of property, nothing) that would stain my record for 3 years, the whole no claim discount that I had for 10+ years vanished in the meantime as… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“disgrace”

Written on: 07/09/2014 by Cormierzs309 (1 review written)

Do not bother! Worst car insurance company i have ever dealt with ! they do NOT value there customers at all. Finding a new insurer As SOON AS POSSIBLE!!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Very Good Service ”

Written on: 02/09/2014 by Krause416 (1 review written)

They were great from start to finish my initial quote was more than i expected. Then I went on the comparison website and It came up cheaper so I phoned to see why and they match the comparison quote so got it at the cheaper price. The adviser was great a credit to your company… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Gloria1971's Comment

Written on: 04/10/2014

Good luck to you, that is all I can say. I always found them extremely helpful when it came to renewing and getting competitive prices for them but it would appear that this is all they are good at unfortunately.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“What a joke insurer”

Written on: 24/08/2014 by Annoyeddddddd (1 review written)

I only wish I had of looked more carefully in which company I insured my car with. Tesco seems to be the only company which does not use automatic renwals and also only sends emails to advise of a renewal. My stupidity in choosing Tesco has now lead to me being prosecuted and my car seized. When speaking to them they advised the email could have gone to a spam folder, well that is no use or ornament to anyone. What is wrong with the old method of sending a letter or even a quick call especially… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview