Tesco Car Insurance Reviews - wwww.tescobank.com

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★★☆☆☆
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  • Customer Service

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Read and write reviews of Tesco Car Insurance, tell us about how you found their prices, customer service and policies and read about other people experiences.


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Latest Reviews

★☆☆☆☆

“tesco refuse to provide letter of named driving...”

Written on: 20/09/2014 by Hawkinsyk485 (1 review written)

I have had the worst possible experience with this company. They have point blank refused to provide a letter stating the named driving experience for my partner. The policy is complete and fully paid for, but they state that they will not provide letters of refrence… Read Full Review

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★★☆☆☆

“Poor customers service: can't explain charges 4...”

Written on: 17/09/2014 by Miraclec45 (1 review written)

Gave them a call to change my address as i was moving couples of street from my old address the postcode stated with same letters ME7 and had only 2 months left for the insurance to finish they charge me £275 extra for the address change would love to cancel the insurance but the customer service guys reminded me that my NCB would not be valid if i don't stay with them for year.... what a policy.. Asked him to break down the charge how it came to be £275 and his respond was 'the system they… Read Full Review

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★☆☆☆☆

“WORST INSURANCE COMPANY DONT USE THESE”

Written on: 16/09/2014 by webby5687 (2 reviews written)

tesco bank are a waste of time company, ive been waiting over 12 months fir a claim to be sorted out but still nothing, spoke to a manager and he assured me he would be intouch still waiting 3 weeks later, that is no good atall, my insurance then was due and my insurance jumped from £600 to £2080 Yes its absolutly ridiculous and i only recieved £265 for my car which was wrote off. if i could i would let everyone one know how the company is ridiculous prices, terrible, the worst customer… Read Full Review

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★☆☆☆☆

“WORST INSURANCE COMPANY DONT USE THESE”

Written on: 16/09/2014 by webby5687 (2 reviews written)

tesco bank are a waste of time company, ive been waiting over 12 months fir a claim to be sorted out but still nothing, spoke to a manager and he assured me he would be intouch still waiting 3 weeks later, that is no good atall, my insurance then was due and my insurance jumped from £600 to £2080 Yes its absolutly ridiculous and i only recieved £265 for my car which was wrote off. if i could i would let everyone one know how the company is ridiculous prices, terrible, the worst customer… Read Full Review

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★★☆☆☆

“Outsourced services have sapped Customer service”

Written on: 10/09/2014 by Sickov_Anti-service (24 reviews written)

I have used Tesco for my vehicle insurance needs on several occasions in the past. However on my last use of their services on receiving vehicle damage, I realised they had outsourced the various tasks to FIVE different companies. Yes, you guessed it; I had phone calls from all of these companies. The most annoying part of this is they ALL asked for the exact same information. When I expressed a smidgeon of dismay I was given the usual 'for security purposes' excuse - Tesco cannot pass on the… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 09/09/2014 by RichardMe (1 review written)

My wife called Tesco car insurance for some advice about her car, several weeks later the renewal of our car insurance was due and we received the new premium. The premium went from just above £200 to £410. Further looking into the details it turns out that Tesco counted the call as a claim (although there never was any collision, injury, destruction of property, nothing) that would stain my record for 3 years, the whole no claim discount that I had for 10+ years vanished in the meantime as… Read Full Review

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★☆☆☆☆

“disgrace”

Written on: 07/09/2014 by Cormierzs309 (1 review written)

Do not bother! Worst car insurance company i have ever dealt with ! they do NOT value there customers at all. Finding a new insurer As SOON AS POSSIBLE!!!!… Read Full Review

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★★★★★

“Very Good Service ”

Written on: 02/09/2014 by Krause416 (1 review written)

They were great from start to finish my initial quote was more than i expected. Then I went on the comparison website and It came up cheaper so I phoned to see why and they match the comparison quote so got it at the cheaper price. The adviser was great a credit to your company… Read Full Review

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★☆☆☆☆

“What a joke insurer”

Written on: 24/08/2014 by Annoyeddddddd (1 review written)

I only wish I had of looked more carefully in which company I insured my car with. Tesco seems to be the only company which does not use automatic renwals and also only sends emails to advise of a renewal. My stupidity in choosing Tesco has now lead to me being prosecuted and my car seized. When speaking to them they advised the email could have gone to a spam folder, well that is no use or ornament to anyone. What is wrong with the old method of sending a letter or even a quick call especially… Read Full Review

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★☆☆☆☆

“Appalling! Disgraceful! Unbelievable treatment of 78...”

Written on: 19/08/2014

I, my sister, my mother and her bank have spent approximately 3 hours on the phone to Tescos to resolve a payment that they are pursuing, which has been paid over a month previously and we have proof of payment. This has been sent in by registered post, but we have no confidence in Tescos dealing with this with this expeditiously or with the importance that is needed. DO NOT TAKE OUT CAR INSURANCE WITH TESCOS! Probably fine when all fits their computer system, but if not they are unwilling… Read Full Review

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★☆☆☆☆

“Please do not take out a policy with tesco car...”

Written on: 08/08/2014 by Truthhonourintegrity (1 review written)

Please do not take out a policy with tesco car insurance for the same policy you could pay up to £700 less. I was a customer of tesco car insurance for 4 years, I am 33 with 9 years no claim bonus and I own a ford fusion 1.4 2005. Each year since joining the policy tesco began charging my renewal policy more than usual. This year my renewal was £1195.48 around £200 more than last year. I'm now believe that many more people are being charged more than they need to be paying. I called… Read Full Review

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★☆☆☆☆

“No Loyalty Reward”

Written on: 07/08/2014

I am over 40, had a full UK licence for 3 yrs and have never filed a claim at all and just recently before my policy ended I received my renewal policy offer from tesco and to my surprise my premium went up to 30% of my existing premium without filing any claim through out the year. I was really perturbed by this so I called the renewal department to clarify things. I spoke to one of their staff regarding my renewal quote and he explained to me that it doesn't matter if you file a claim or… Read Full Review

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★☆☆☆☆

“Shocking”

Written on: 05/08/2014 by uqAlvarado128 (1 review written)

We were on holiday in Frane when another (British) driver crash into our car because they were on the wrong side of the road! Tesco have been next to useless! We were pushed from one person to the next and have had absolutely no help at all! Out car is at present sitting in a French garage, and after us pushing a lot the insurance company have actually managed to contact them! We however are stranded with no means of getting anywhere! They will not give us a courtesy car even though it states… Read Full Review

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★☆☆☆☆

“Stay away from tesco”

Written on: 05/08/2014 by dmMacKinnon1959 (1 review written)

I was with tesco nearly 2 years never had a problem until they stopped my insurance didn't let me no and they never gave me a reason, I didn't find out they had stopped the insurance till I got pulled by the police which landed me 6 points on my licence and a £200 fine I was so embarrassed I've never been in trouble with the police before and I've always been a good driver specially with having my son in the car. I tried to find out why tesco had done what they did I made several phone calls… Read Full Review

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Sueatitagain's Comment

Written on: 05/08/2014

Are you serious you stupid women! There made the mistake get the obudsman involved and take them to court,you do not take it on the chin. It happened to my friend and she wiped the floor with them. Fight them

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★★★★☆

“Good overall”

Written on: 29/07/2014

I have been with tesco for a year, and I can say nothing but praise for them. In Novemeber 2013 someone drove into the back of me when i was stationary about to apply my handbreak, but the person behind hit me at such a speed push me into the car in front. Tesco where so helpful on the phone and sorted out a courtesy car the next day, sorted out the repair company to come pick my car up to get it repaired. In the accident I also broke my figures on my hand due to the impact of hitting my… Read Full Review

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★☆☆☆☆

“Change Address Charges ”

Written on: 20/07/2014 by viibo (1 review written)

I have unusual cases with car Insurance one of them Tesco Bank Car Insurance I called Tesco Bank Car Insurance around 01/11/2013 to Change address and to remove the second driver and they didn’t contact me until I called on or after 11/11/2013 Tesco advise me they changed my address but they did not removed the 2nd driver and they advise me if remove second drive my premium insurance will go up (which is not highlighted on my Policy), and when I ask to keep my old address because of second… Read Full Review

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Sturn16's Response to viibo's Review

Written on: 20/07/2014

You think the government will give a fair investigation?! Good one!!! The reason insurance companies can mug you off like this is because its against the law, set my government, to not have it!!! They're all in it together!

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Viibo's reply to Sturn16's Comment

Written on: 21/07/2014

Sorry I didn’t get the last paragraphs (because its against the law, set my government, to not have it!)

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★☆☆☆☆

“They dot give a damn ”

Written on: 19/07/2014 by anteczek (1 review written)

5 years no claim policy with tesco and one day before my car insurance expires i trecived letter that i should contac them so i did and guy on the phone said that my policy last year les then 800 punds they want 2700 pounds for new policy . BASTARDS,GREADY PIGS!!!!!!!… Read Full Review

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★★★☆☆

“Premium gone up. Why?”

Written on: 16/07/2014 by CharlieWilliams12 (1 review written)

I received my insurance renewal today from Tesco bank and it has gone up by £19.20 in a year. I am 52 years old. My circumstances haven't changed and I have no claims. When I rang up to query this I was informed by someone who sounded very disinterested that the claims in "my area" must have gone up. Well, thanks! I have already started looking about to change my insurance. The person speaking to me was clearly hating the job and even when they were "ticking" their boxes definitely wasn't… Read Full Review

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★★★★★

“Really great!”

Written on: 14/07/2014 by lizzie181091 (1 review written)

Hello! I have my car insurance with Tesco and I must say that both times I've called them I have got through straight away and both people have been really polite and helpful. I just had a conversation with a man called Ross who helped me add someone onto my policy, it was a very easy process thanks to him. Very happy with both experiences with Tesco. Lizzie Griffiths… Read Full Review

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Viibo's Response to lizzie181091's Review

Written on: 20/07/2014

When you add second drive for your policy its easy because you pay extra, but if you ask Tesco to remove the second drive, they will tell you your insurance my premium will go up, that did to me… Wait and see Tesco car insurance how they trick because they know there is no law stop them.

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★☆☆☆☆

“Stay away”

Written on: 12/07/2014 by Porterx433 (1 review written)

Absolutely disgusting service, terrible communication , terrible customer service... Rip you off then when it comes to the claim they sit back arms folded... RUBBISH would rather not have a car if they where the only insurance company around… Read Full Review

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