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Singlepoint customer services
| Quality of service | 1.8/10   |
|---|---|
| Layout of shop | 2.1/10 |
| Value for Money | 2.2/10 |
| Reviewer Rating | 1.6/10 |
| Overall Rating | 1.6/10 |
Full review by
scrumpy1
on 22nd Jul 2005
User Rating : 0
Respect :
0
Good Points: None at all
Bad Points: Everything
General comments: Singlepoint (4U) Ltd is the worst, not only do you have to write in to cancel your contract. They said they would cancel the direct debit to my account lo and behold your still billed 2 months later. And they never cancelled your contract. I phoned up and actually got through spoke to a guy who was helpful and managed to cancel it for me. Still didn't get a refund for the two months I was billed but was so thankful to get away from the hard sell of the phone sales men and there shoddy products. I went to Orange and it's a different world, a good happy world. My recommendations don't touch this company with a barge pole.
scrumpy1's review and ratings | 126 words
Review by
tito
on 1st Feb 2005
User Rating : 1
Respect :
0
I am a Singlepoint customer (after originally having been with Vodaphone) and have always had a problem to contact them. Recently my phone just stopped receiving messages. As it was under warranty, I needed a confirmation letter from Singlepoint. On monday, they told me (after half an hour listening to various non-human voices) it would take them 5 days to send me a fax. Any attempt to discuss why they need 5 days to send a simple fax was dismissed by a rather rude operator. On friday (as the fa ...
tito's full review | 201 words
Review by
nick7
on 13th Jan 2005
User Rating : 0
Respect :
0
Ever since starting my contract in November 2003 Singlepoint have annoyed me. At first it wasn't anything particularly bad, just an annoying level of calls to welcome me and stuff, telling me about the customer service they provide (and then later wouldn't really bother with) and then ringing me up to ask me how I felt the customer service levels in their previous phone calls were. A bit annoying when I didn't even have the phone I'd bought at that point, but it's bearable.
Then they decide ...
nick7's full review | 341 words
Review by
gulenzek
on 4th Jan 2005
User Rating : 0
Respect :
0
I have been a customer of Singlepoint (4U) for almost the last 3 years. I am not happy about the customer services. They are not polite and even eager to give information about new opportunities to update handsets. Be careful about the bills, they can charge extra without your information.
gulenzek's full review | 49 words | 1 comment added.
Review by
keen observer
on 22nd Dec 2004
User Rating : 0
Respect :
0
I have to applaud RookieNM and RedRider1za's attempts at being helpful. However, unfortunately you cannot detract from people's actual experinces that are occurring daily and their comments are 'bolting the stable door after the horse has gone'. I would like to ask them, would they be willing to help, as they must work for either Singlepoint or Vodafone, next time my or one of my colleagues contract nears the end? After all, if they are this interested in replying to every comment people make on ...
keen observer's full review | 181 words | 2 comments added.
Review by
Jumborat
on 15th Dec 2004
User Rating : 0
Respect :
0
Singlepoint (4U) Ltd: In April '03 I started a new contract with Singlepoint on a Nokia 3650. When this contract ran out I started a more expensive one and kept my original phone. This has started to play up now.
I rang to see if an upgrade was possible and was told that I'd have to wait until Jauary 15th to be in the 10th month of my contract or pay a £50 early upgrade fee. I explained I had kept my phone after the original contract had expired but was told I'd started a fresh one in Apr ...
Jumborat's full review | 199 words | 7 comments added.
Review by
misspacman
on 16th Nov 2004
User Rating : 0
Respect :
0
I bought my phone believing it was with Vodaphone, however I then recieved a letter from Singlepoint saying my contract was officially through them. Since then I have found it difficult to contact them, the phone lines are always busy and the website does not have an email address were you can contact someone. The "contact us" page merely has a list of queries you can pick from & for some reason there is no listing for complaints??
After a year I have cancelled my contract as they would not d ...
misspacman's full review | 211 words
Review by
Russellyeah
on 15th Nov 2004
User Rating : 0
Respect :
-1
For gods sake, no matter how good the deal is, do not use Singlepoint, and advise everyone you know against them.
Took me two months to receive phone. Apparently it had been stolen from the delivery depot. Customer services didn't want to know, and were rude and patronising. Almost as if they didn't believe me. And charged me line rental for the two months I didn't have the damn phone.
I've had a whole catalogue of problems with Singlepoint. The company appears to have no morals and are, in my ...
Russellyeah's full review | 174 words | 19 comments added.
Review by
billhall
on 4th Nov 2004
User Rating : 0
Respect :
0
Don't expect any consideration for loyalty when asking for discount on new handset from Singlepoint. They seem happier to let you move to a new network than do a deal on a phone upgrade.
Don't expect them to make it easy for you to change to another network. They are the only ones I know who will only release the PAC code 5 days from the end of the contract! This leaves no time to arrange for a new phone and number transfer.
My advice, take a hint!
billhall's full review | 95 words | 2 comments added.
Review by
spikyone
on 12th Oct 2004
User Rating : 2
Respect :
-1
I have been with Singlepoint now for slightly over 2 years, but with reluctance. I bought the phone from a Phones 4u store, assuming that I had purchased a contract directly from o2. It was therefore a bit of a shock to discover that I received a Singlepoint bill at the end of a first month. Not a problem, I thought, it's still the same service.
How wrong could I be?
You see, Singlepoint love nothing more than attracting new customers with good deals and prices. However, when you become one of ...
spikyone's full review | 481 words | 3 comments added.
Review by
JFK23
on 8th Oct 2004
User Rating : 1
Respect :
0
When I called Singlepoint to cancel my contract, they offered me a deal that seemed too good to be true: Free line rental for a year, inclusive of 30 minutes per month any time any network, with 50 texts per month for £1.50 per month, free for the first three months.
Since this sounded too good to be true, I went over this many times with the advisor. The same advisor even called me back later to confirm that his supervisor had approved the deal, and I made him repeat the terms yet aga ...
JFK23's full review | 362 words | 1 comment added.
Review by
Rachael in London
on 22nd Sep 2004
User Rating : 0
Respect :
0
Do not go to Singlepoint, and be warned Vodafone have now bought them out, so you may now need to leave Vodafone. Where do I begin? I paid for a new upgrade phone, they sent me an old one, which still had the diverts set up to the previous owner, but completely denied it and refused to exchange it. They promised to send a free in car charger and hands free kits but despite weekly reminders, these never materialised. Their staff are ignorant, unhelpful, extremely rude and incompetent.
Rachael in London's full review | 88 words | 4 comments added.
Review by
keen observer
on 17th Sep 2004
User Rating : 3
Respect :
0
N.B. Singlepoint is the service provider and Vodafone the network.
My main complaint is that once you agree with someone at Singlepoint on anything, it is never honoured when you call back. They literally deny ever having such a previous conversation and will not put you through to the same person again. Suggest you tape record your conversations!
When upgrade time comes around, you have to write to them cancelling your contract and only then will someone call you with a good new deal. Very du ...
keen observer's full review | 112 words | 5 comments added.
Review by
systemjunkieally
on 17th Sep 2004
User Rating : 0
Respect :
0
I bought a phone from findaphone. Didn't know Vodafone was linked to Singlepoint or would have not purchased, cos last time they kept me on hold for 1 hour at a time, used an automated service which was so rubbish it drove you mad and were rude. From the same company I bought my siemens sx1 I purchased insurance. My phone was stolen. The insurance co stiffed me. Singlepoint didn't care cos they are a separate company- this is its clever catch. It doesn't have to give a hoot about the circumsta ...
systemjunkieally's full review | 419 words | 4 comments added.
Review by
Eric Sebastian
on 16th Sep 2004
User Rating : 0
Respect :
0
We opened an account with Singlepoint a week back based on a telephone call from a sales person and we've had so much problems within the first week itself that we had to cancel our account....
We ordered two phones Nokia 6610i and Sony Ericsson T630.....
They send two phones but one was Sony Ericsson T610
They send two phones but one did not come with a
sim card.
I made the deal...and asked that one bill should be on my wife's name....they send both the phone on my wife's name...mean ...
Eric Sebastian's full review | 305 words | 1 comment added.
Review by
Laan
on 10th Sep 2004
User Rating : 0
Respect :
0
After my contract period was over I called to cancel it and they said I should do this in writing which I did. I called again to confirm and they then told me it wasn't neccessary for a letter and that I should call back the end of the month(Aug)when I will be able to cancel. I did and then they told me to wait until the 10th of Sept (who knows why) when they can finally give me my PUK no. to transfer to Pay-as-you-go. When I phoned on the 10th they told me they were unable to give the PUK becau ...
Laan's full review | 166 words | 5 comments added.
Review by
clairelovestlc
expert review 
on 6th Sep 2004
User Rating : 9
Respect :
0
Singlepoint (4U) Ltd - I've haerd so many negative reviews of Singlepoint I thought it was about time I wrote my experiences with them.
I joined Singlepoint almost 18 months ago and found the sales staff to be extremely helpful, the man in my local store spent at least an hour with me discussing my best options and price plans, eventually signing me up with Anytime 30 and 100 free texts, with a free Nokia 7250 which had only just come out at the time.
I got home and found there was a fault o ...
clairelovestlc's full review | 569 words | 1 comment added.
Review by
Hoplex
on 29th Aug 2004
User Rating : 5
Respect :
0
I renewed my contract after 12 month and the mobile arrived in time which makes me happy. The bad thing is their website does not allow us to view our bills online. It lacks interactivity compared to other competitors. The time remaining is updated after 72 hours which makes it a little trick to to know your air time.
Hoplex's full review | 84 words | 1 comment added.
Review by
royhorn
on 20th Aug 2004
User Rating : 0
Respect :
0
Do not buy a phone from this company they have pursued a non-existant debt with me for years.
BE WARNED
royhorn's full review | 27 words | 2 comments added.
Review by
ewebeauty
on 17th Aug 2004
User Rating : 0
Respect :
0
I started a contract with Singlepoint in March 2003. I wrote a letter after 12 months saying that I would like to cancel my contract. I unfortunately didn't do this within the 30 days before the end of the 12month contract so I had to pay another months rental, which was fair enough as it was my mistake. I then get a bill each month for 3 months after for £0 - strange I thought as they are wasting money sending out bills for customers which aren't theirs anymore. Then in June I get a bill ...
ewebeauty's full review | 323 words | 1 comment added.
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