EasyJet Reviews

“Very Unhappy customer ”

Written on: 12/03/2013 by wends10

We booked flights in January for a weekend break to Florence in March. As we were only going for a long weekend we opted to pay an extra £30 per person for the later flight home. Yesterday we did online check in for the flights on Friday only to find the flights have been changed to the earlier flight that we could of booked for £60 less. At no time had we been notified of the changes.

I phoned Easyjet customer services who were completely unhelpful. Our flight had been cancelled - we...

“Havent even flown yet and its already the worst...”

Written on: 10/03/2013 by Jackie110 (1 review written)

I've tried for about a week to change my flights. For 3-4 days I've tried via website however my card kept getting declined. I know for a fact it is not my cards problem because i have used it since without a problem. I then tried with credit card of a friend. It also got declined under the same error (EJ2ip02x). When that didn't work I decided, despite the extra cost to me, i would try to change my flight via telephone. I paid money to call easyjet to tell me the exact same thing i found... (read more)

“Worst flight I've ever taken!”

Written on: 28/02/2013 by cathyq67 (1 review written)

The airline treated passengers like animals. The so called "speedy boarding" I'd paid extra for involved STANDING in a line outside the door to the tarmac for 40 minutes, while we waited for the plane to arrive and be turned round. One of those standing was a young woman with a child, there was no-where to sit. Why would they send us down to stand at the door when we could have been sitting in the lounge? Then they came and tried to take the cabin baggage away from the person at the front... (read more)

“Great cabin crew and service”

Written on: 19/02/2013

First experience of flying Easy Jet from Gatwick. The cabin crew were really polite and friendly, I have flown with lots of expensive carriers and these were the only cabin crew that were pleasant and natural. (read more)

“Unfriendly, inflexible”

Written on: 10/02/2013 by Goldflute (3 reviews written)

Just tried to cancel a booked piece of hold baggage because the 2 hour check-in window doesn't allow time to clear security and enjoy the servisair lounge. Unfriendly operator told me that Easyjet is a non-refundable airline, although I can make changes to the flight, the names, or even add hold baggage on-line. I used to think of EJ as the best of the the low-quality airlines...not so sure now! (read more)

“Best Budget Airline”

Written on: 08/02/2013 by neatntidy (1 review written)

Easy, efficient, friendly staff - what more can I say? Nothing was too much trouble from the moment we left Bristol Airport en route to Alicante. The cabin crew smiled the whole way and for the first time ever, I relaxed on a flight! Plenty of leg room too - I have been converted! (read more)

“Very happy”

Written on: 05/02/2013 by mikewatson (1 review written)

Book flight to Heraklion Crete at good prices. Easy booking and we very happy with the flight. All in all a good product and good prices. (read more)

“verbally assualted ”

Written on: 04/02/2013

Easy jet where do i begin with this. a catalogue of errors on your part and the worst customer service ever. we arrived at Bristol with just hand luggage and at the gate we were told we were only allowed 2 bags. ok so we started to decant a very small handbag into the available space in my bag. this vile eastern European lady decided that we could not do that, even though you can , she said we had to check it in. in this time i saw several people go through with 3 or more bits of hand... (read more)

“nothing easy about it.”

Written on: 30/01/2013

Flew on a flight to Malaga from Bristol and firstly found the flight crew friendly. But on my return on 27th January 2013 from Malaga to Bristol at 11:00 -12:50pm. I found the flight crew arrogant and very unfriendly. The lowest of the low in public service. I will NEVER fly with them again. The flight was just plain awful. They just couldn't fly the plane without making my stomach fall upwards into my mouth. The staff very rude and inconsiderate. The leg room was just bad. (read more)

“Better than expected”

Written on: 18/01/2013 by Andrew999999 (1 review written)

Flew out of Manchester on the 4th January 2013 to Tenerife on Thomas cook airline's the legroom was the worst ever and i didnt enjoy the flight being cramped and having to lift the armrest and sit at an angle for over 4 hours are unacceptable in todays age.. Flew back on the 13th January 2013 with Easyjet, to my surprise more legroom , more attentive staff, we enjoyed the food, all round a very pleasent experience. WELL DONE EASYJET....... (read more)

“hidden costs and no sympathy”

Written on: 12/01/2013

ON THE 5TH OF JANUARY 2013 I WAS TRAVELLING HOME FROM ALICANTE. WHEN MY HUSBAND GOT TO THE CHECK-IN DESK WE WERE TOLD THAT WE WOULD NOT BE SITTING TOGETHER. AS A VERY NERVOUS FLYER I WAS HORRIFIED. WE WERE TOLD THAT WE COULD PAY EXTRA TO SIT TOGETHER. WE SPOKE TO A SUPERVISOR AND WERE TOLD THE SAME THING. RELUCTANTLY MY HUSBAND PAID THE 32 EURO AS I FELT THAT IT WAS THE ONLY WAY I WAS GOING TO GET ON THE PLANE. WE WERE SEATED IN SEATS NUMBERED 4A AND 4B. THERE WAS NO ONE SITTING ON 4C, 4D,... (read more)

“The worst airline!”

Written on: 04/01/2013 by Hara (1 review written)

Don't bother book a flight with Easyjet just to save some money, because really, you pay double.... You have to pay everything even for the seats!!! They don't even offer you a glass of water, their seats are unacceptable(are comfortable for a smurf though) and their service is extremely POOR. I checked in an extra luggage and when I arrived to the airport, I had to pay extra for the weight inside the luggage. Really it's stupid. When you check in for an extra luggage in easyjet you have to... (read more)

“Flight cancelled for no reason”

Written on: 24/12/2012

Our children were supposed to be joining us for Christmas in Madeira, but on reaching Gatwick airport were told that all flights were cancelled because of strong winds at Madeira airport. News to us, because although it was a bit breezy in the morning, everything was still by late afternoon. And EVERY flight run by EVERY airline except Easyjet took off and landed as normal. So why did Easyjet cancel these flights? And why did they pretend that there were problems with the weather when there... (read more)

“lots of hidden charges and hotel rating is rubbish”

Written on: 23/12/2012

I booked my holidays to sharm-el-sheikh for the family for 1260 for a 5* hotel and flights. Due to current unrest in egypt, I changed my destination to Tenerife. The cost of the holiday on the day of change was 1050 for the family. Easy jet charged me another £350 and extra charge for transfer. 1. When you initially book, the holiday admin fee is for the whole package and you never know how much of it is for flights and for accommodation. 2. If you then make a change, they will seperately... (read more)

“THE CABIN CREW STOLE ME CASH!!!!”

Written on: 21/11/2012

Lest month I travelled to Bordeaux with EASY JET and on my flight back, apart from my flight being delayed almost 3 hours and I had to miss 1/2 day of work, my biggest dissapointment was the fact that Easyjet STOLE me GBP5.00! I ordered a sandwich ()so hungry after such a long delay!) and the staff didn't have enough chage, so I was told they would give me GBP5.00 back later on. No one came back to me, so after a while I reminded them about my 5 GBP, which they still didn't have. We ended up... (read more)

“cattle crowding”

Written on: 19/11/2012

i printed off my boarding pass, and took the tiniest suitcase i could find ! despite this,having got through the security check in easy enough. the whole thing ground to a halt ! speedy boarding people were struggling to get through the crowd, and others were slipping through and then forced back into the queue. there appeared to be only one person trying to get the crowd through to board, and so we were stuck there for far too long. as a semi disabled passenger, i cant stand for ages, and... (read more)

“better than i expected”

Written on: 12/11/2012 by carly44 (1 review written)

I thought of no frills as a last resort, but actually my experience with Easyjet was perfectly fine. The flight went smoothly, there were no delays adn it was good value, all in all i would fly with them again. (read more)

“3 hours and 10 minutes delayed”

Written on: 12/11/2012 by MariusNew (1 review written)

Flew from Lisbon, T2, to Barcelona and my flight has been delayed wit more than 3 hours. On the same day, on the airport screen i could saw that Easyjet had also delayed other 4 flights with at least 1 hour each... Poor conditions. (read more)

“want an unexpected stay at airport!”

Written on: 24/10/2012 by clear (1 review written)

Going to Rome, after animal stampede to get a seat was awful but easy jet are going to change hoprfully. Returning plane was delayed for 3 hours, but still had to be at the gate. It would have been common courtesy to be told the reasons why. Instead we were left not knowing what was happening The pilot explained that it was due to flight control over France, but the staff should have informed the PAYING CUSTOMERS way before what was happening,we would have understood. Get it right next time... (read more)

“Best Luggage Allowance With Easyjet”

Written on: 21/10/2012 by kathryn09 (1 review written)

I have flown many times with Easyjet on the Manchester/ Marrakech route and to be honest i find this airline one of the best. The check in is quick and friendly,there have been no delays, the crew are super friendly and i suppose you could say they provide a little light hearted entertainment. The baggage allowance for me is fantastic 20kg in the hold and so long as the hand luggage meets the dimentions you can take as much weight as you can easily lift into the overheads. Check in on time... (read more)

“Customer service the best I have experienced....”

Written on: 07/10/2012 by Welsh1

Although the cost of air fares have increased over the past two years which is going to effect us all especially if you have another home abroad. We travel 4/5 times a year, mostly with easyjet and have to say that if you have a query or need some special assistance for a disabled member of your party they not only respond quickly but while at the airport your family member is treated with courtesy and respect, so thank you customer service..... (read more)

“Ok so far but don't change a booking”

Written on: 02/10/2012

We had to change our flight dates and were charged £140 which is £35 each per flight!! I think this is an outrageous charge which has doubled the cost of the original flights, do easy jet not realise that they will get so much bad press that people will stop using them?? (read more)

“Cheap flights....are basically all you get with...”

Written on: 26/09/2012 by rupal2 (87 reviews written)

Cheap flights....are basically all you get with EasyJet. Anything else is an added extra. This suits me fine, but only for short haul flights. I find it possible to go on a long weekend trip with only a small hand luggage suitcase. If you are looking for some comfort then I wouldn’t recommend EasyJet, simply because you would need to pay for any additional bags, any food and drinks you want on the flight, and have the stress of finding seats together if you are a family of 4. Personally I... (read more)

“EASYJET LIE AND MANIPULATE TO PASS ON THEIR COSTS”

Written on: 25/09/2012 by reviewdood (1 review written)

We booked easyjet Amman Jordan to London. (In Amman, there is a security check before reaching the check in desks). At the airport, we were refused from entering security - based on the easyjet duty manager communicating with security entrance (as the security guard informed us). While passengers for other airlines were passing, we were held for 10 minutes, following which we were allowed to pass (which made no sense if the flight was "closed"). After passing through security, at 58... (read more)

“To Greece with Easyjet”

Written on: 24/09/2012 by lancasterbomber (2 reviews written)

Flew to Athens and found the whole experience good for a "low cost" airline. Judged against Ryanair and Jet2 the Easyjet booking process is far easier and has fewer attempts to charge you unfairly. The flight was on time, food OK, service good. The ticket price was also very fair, I thought (read more)

“Better than ryanair, but that's it”

Written on: 03/09/2012 by SuMao (8 reviews written)

Only took an one hour flight from Cologne to London with them, it was the worst flight I ever had, due to weather conditions, so I won't blame the company. Still the customer service is poor and it seems to me like its a rather insecure airline. Will try to avoid it in the future. (read more)

“Best ever magicians”

Written on: 19/08/2012

This is the only way I can describe a company that have sold a holiday based on a description that does not match the Hotel. Well things can go wrong, we all accept this but the measure of any company is to respond - well that’s what I always thought. Following Easyjets conditions (if things go wrong you must telephone them whilst you are on holiday - failure to do this could jeopardise any future claim) despite 4 phone calls, large phone bill and continued assurance that a Resort... (read more)

“Despicable company wide behavior”

Written on: 17/08/2012 by shawn_flowers

Every element from the time you get to the airport with EasyJet is aweful. The lines are unreal, the customer service personell treat you with contempt, and you will be charged a fee for everything they can possibly charge you for. The flight will be filled with bargain hunters who will literally RUN to the airplane when boarding. During several instances we compared what we saw to horror movie footage of disease outbreaks, as the customer response to EasyJet culture is to act like... (read more)

“no acceptance of blame for delay and further cost incurred”

Written on: 14/08/2012 by leedone (3 reviews written)

Our flight was due to depart London Luton at 19.25 and arrive at belfast 20.35 we departed at 22.30 and arrived at 23.30 - the knock on effect was that we arrived at our final destination at 01.30am which spoilt the following day as we were extremely tired to actually enjoy our first day of holiday. we also have a 15 month old baby of which had suffered unrest from the delay, we had to keep him fed, watered and entertained for the duration of the delay. My main grievance is that we... (read more)

“Been screwed another 80 euro by Easy jet !!!”

Written on: 09/08/2012

First, they annonce me 30 Euro (instead of 11euro) charge because my booking did not take into account the hold luggage. And then they charged me 50 euro for the second hand bag: a plastic bag with a wet towel from the morning shower that did not fit anyway in a packed suitcase. Absolutely terrible service throughout: the guy at the check-in did nothing to prevent me paying the higher 50 Euro fee... the guys on board are just a joke: I'd would really to see a crash to know what they are... (read more)

“What a terrible way to end a vacation!”

Written on: 01/08/2012 by gino_london

What a terrible way to end a vacation! We were flying from Nsples to London, our easyJet flight was delayed 30 minutes and the easyBus service cancelled for mysterious reasons. The tickets were not even as cheap es you would expect from a low cost airline company. I would not recommend it at all, I would rather pay something extra and go for a better service. (read more)

“Better Than I Expected”

Written on: 27/07/2012

Knowing that EasyJet is a no frills, additional charge for everything airline, I have had nothing but positive experiences. You do get herded onto the aircraft and might not have your choice of seat, however the ones I have been on have been very nice and clean. Last flight was a short leg from EDI-AMS which only ran me about $75US and for that price, if they get me there safely I am happy. The staff was friendly and pleasant, the flight departed and arrived on time, the aircraft was in... (read more)

“Peter: Stanstead - Palma July 2012”

Written on: 25/07/2012 by Peter1954 (2 reviews written)

Great experience compared to last year. The level of customer service and communication has improved beyond belief. In particular, the organisation at Palma airport was excellent. As a result, the queues moved rapidy and the waiting time was reduced considerably. Air-crew were very polite and the captains on both flights were very communicative, informing passengers throughout the flight about any developments, place/sights of interest. This made the experience far more enjoyable! Well done... (read more)

“DON'T RIDE EASY JET!”

Written on: 16/07/2012

Once my family got on the plane it was fine but our flight was delayed, then delayed again, then canceled to the next day, then delayed once more, until finally we were able to get on the plane so we can go back home. Once we got on the plane it was okay, but because of all the short notices about the delays it caused the experience to not run smoothly. My family and I were dissapointed and expected better treatment.The crew was very nice and the food was okay, but overall it could be... (read more)

“I hate this company but it seems they have won!”

Written on: 13/07/2012 by JoeJackson1959 (2 reviews written)

I really do hate Easy Jet - I remember the first time I travelled with them and I asked the air steward for a pen and he acted as if I were the scum of the earth. The other thing I really resent is having to pay extra for a seat number! It's fine out of peak season when the flights aren't jam packed but come the summer when everyone wants to sit together there can really be pushing and shoving - this is not what I want from my airline - and to be honest I'm shocked that so far there haven't... (read more)

“CHARGED ME €50.00 apparently my bag didn't fit”

Written on: 04/07/2012

It's about an unfair fee that easyjet in the airport of Barcelona has charged me. I flu with my bag from London gatwick same bag I used to come back to the united kingdom and in the airport I was charged €50.00 just because it didn't feed which I said I can take off the excess which was my big body warm jacket and the controller didn't care and straight away ask me for my credit card as following that she was very rude with me and said if I don't pay I will lose my flight and that did... (read more)

“excelent flight and staff”

Written on: 30/06/2012 by mikkie4

have just got back from faro.this was my first flight using easyjet from southend airport,(used to fly from stansted)but no more.what a great setup easy have at southend.everything is so quick and simple,from train to plane no long walks to the gates,security staff are happy and welcoming(unlike stansted who are dame right rude and miserable.dept was early cabin staff smiling,plane spotlessly clean,made for a great start to the holiday,wont be using stansted again if i can get the flights i... (read more)

“What's the problem?”

Written on: 28/06/2012 by carmenduc (2 reviews written)

I fly with easyJet a lot - I hate the free seating. This might have been "funny" when they were just a tin pot airline with a couple of planes. Now, at Gatwick at least, they are top dog and you can't operate hundreds of flights in this cavalier way. Unfortunately, they are the ONLY airline on so many routes from London - why doesn't BA sharpen up its act and sell cheaper one-ways : that's why I am forced to use them. (read more)

“Good airline, but boarding could be improved”

Written on: 27/06/2012 by pgold

I actually enjoy flying easyjet when I am onboard but I hate the rugnby scrum that ensues for boarding. This used to be as easy as buy Speedy Boarding - but on my flight to Alicante there were like 50 people with this so it was just a massive queue before the main queue. Also they tend to show the flight on "last call" before the plane has even arrived at the airport. I will probably stick to Monarch who at least give you a seat number in future. (read more)

“Theft in the sky”

Written on: 25/06/2012 by Littlehome (3 reviews written)

Be careful when travelling with Easyjet when you purchase food etc on board they will not accept euro coins under 50 cents, then when you are looking for your change they do not have any. Have asked Easyjet where all this extra money goes but they just fobbed me off. Suggest you pay them 50 cents less and see if they will oblige. (read more)