EasyJet Reviews

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★★★☆☆
2.5 / 5
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Latest Reviews

★★★★★

“What a fantastic crew!!!!!”

Written on: 10/09/2014

The crew on EZY 8609 from LGW/AGP on 27/8/14 were 100% fantastic. I would like to include names but as it says not to here, I'm sure Easyjet know who the wonderful crew were. The Captain let our slightly nervous children join him in the cockpit before and after the flight and I have to say he was a natural with them getting them involved in every way and with a great sense of humour. The CM was also so friendly and professional in ensuring the kids got their dream. Please pass on our… Read Full Review

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★☆☆☆☆

“Unable to book than 1 seat!”

Written on: 06/09/2014 by poppey (7 reviews written)

Tonight I tried to book 2 seats on an Easyjet flight for my partner and myself. Easyjet have now made their online booking system so difficult, I have given up and gone to another airline. Will I pay more? Probably, but at least I will be able to book more than one seat. What a ridiculous website; one of the worst I have come across. I even asked a friend to look to see if I could possibly have missed the link. NO, they couldn't find out how to book more than one seat either. My message… Read Full Review

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★☆☆☆☆

“consistently terrible”

Written on: 03/09/2014 by ygClancy331 (1 review written)

CONSISTENTLY TERRIBLE. I travelled with my family throughout europe this summer and learned that their low fares were actually higher than the larger airlines, but what made it terrible was the service. When you add the cost of checked luggage (that the airline does not list in the advertised price) the price of the ticket is much higher. The carry-on limits are very strict too. For example, I watched as young and old customers were forced to exit the line because they carried a book… Read Full Review

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★☆☆☆☆

“consistently terrible”

Written on: 03/09/2014 by ygClancy331 (1 review written)

CONSISTENTLY TERRIBLE. I travelled with my family throughout europe this summer and learned that their low fares were actually higher than the larger airlines, but what made it terrible was the service. When you add the cost of checked luggage (that the airline does not list in the advertised price) the price of the ticket is much higher. The carry-on limits are very strict too. For example, I watched as young and old customers were forced to exit the line because they carried a book… Read Full Review

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★☆☆☆☆

“consistently terrible”

Written on: 01/09/2014 by ygClancy331 (1 review written)

CONSISTENTLY TERRIBLE. I travelled with my family throughout europe this summer and learned that their low fares were actually higher than the larger airlines, but what made it terrible was the service. When you add the cost of checked luggage (that the airline does not list in the advertised price) the price of the ticket is much higher. The carry-on limits are very strict too. For example, I watched as young and old customers were forced to exit the line because they carried a book… Read Full Review

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★☆☆☆☆

“WORST AIRLINE EVER”

Written on: 27/08/2014 by 1992Vaughn (1 review written)

Terrible customer service with Easyjet, the entire Customer service team seems to be from India and just repeat a script over and over and over again. I have no issue with foreign call centres but staff must be able to hold a conversation and understand a customer’s complaint. To speak to customer services you will be on hold at least 30 minutes before you get to speak to anyone. As for trying to contact them via email, all you get is nonsensical answers. I’ve sent over 50 emails and I just… Read Full Review

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★☆☆☆☆

“APPALLING COMPANY - DON'T TOUCH WITH A BARGEPOLE”

Written on: 20/08/2014 by Carter61 (1 review written)

Tried several times to contact this company, 3 times phone was just cut off after being on the line for half an hour, all that time just to be cut off this surely has got to be some lazy call centre member of staff that can't be arsed to answer the phone - how utterly rude and totally out of order, I am desperate to cancel or amend a flight and just cannot get hold of them even after sending emails - maybe they will listen when I contact their chief executive!! Worst company ever… Read Full Review

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★☆☆☆☆

“Horrible Service! Not worth it.”

Written on: 13/08/2014 by Brisay230 (1 review written)

Stay away from easyJet! This would be the #1 message I can dispense of this company. If I could give them no stars I would do so. I have never experiences such rude and useless service in my life and I travel plenty with various different companies. I was to fly from London to Tel-Aviv Israel. My flight from Tel-Aviv to NY, with a different company, was canceled, due to the was situation in Israel and the many rockets shot so close to the airport. When I called customer service, 1 day before… Read Full Review

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★★★★★

“oaps on easyjet”

Written on: 06/08/2014 by Lyric363 (1 review written)

my father has just been for a holiday he is 89 & easyjet staff could not have given more help then they did he thought they were great thx again… Read Full Review

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★☆☆☆☆

“Lost luggage”

Written on: 25/07/2014 by Morsehc438 (1 review written)

The fact is there is absolutely no recourse if EasyJet loses your bag. The 'baggage contractor' does not respond to emails. The 'baggage contractor' also does not answer his phone. There is no way for customers to contact easyjet on their website Just be forewarned. … Read Full Review

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★☆☆☆☆

“Service Was Shocking”

Written on: 24/07/2014 by Ruthie24DF (1 review written)

My boyfriend and I were on the flight from Kos to Glasgow on 22/07. The 22:55 flight. Our holiday was over so we were feeling a bit sad, it was a long wait in what felt the world smallest airport. It was very warm and everybody was very tired. We got on the flight and sat on our seat, we were right at the very back. When the flight took off everybody was trying to get comfortable to go for a sleep as I said we were all tired and it was a 4 hour journey. The air hostesses seemed to find it… Read Full Review

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★★★★☆

“on time, pleasant and hassle free”

Written on: 04/07/2014 by MaryMiller137 (1 review written)

easyjet have improved in recent years and my recent trip to spain was trouble free. pleasant cabin crew and prompt departure with early arrival despite problems in france with air traffic. still wish the price you see is the price you pay but all in all very nice. specially the checkin staff at alicante were very nice and friendly. will definately use again next time… Read Full Review

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★★★★☆

“Have flown Easyjet many, many times between...”

Written on: 26/06/2014 by CeliaB (2 reviews written)

Have flown Easyjet many, many times between London/Italy/Greece/Netherlands and happy with the service. It does what it is there to do - gets you from A to B economically and usually on time. Service is much better now seats are allocated rather than the free for all rush that used to happen. I don't buy airline food so no comment on that. Easy jet is no nonsense and efficient in my experience. Web site and ease of booking is excellent… Read Full Review

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★★★★★

“Excellent Airline ”

Written on: 16/06/2014 by Raeganm1965 (1 review written)

Have used Easyjet a number of times to fly to uk and Europe from Belfast Int and have always been delighted with their service. Booking is easy, always got great deals, always had great flights and wonderful customer service… Read Full Review

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★☆☆☆☆

“poor customer service, shocking prices , Machiavellic ”

Written on: 11/06/2014 by CarmenSi (1 review written)

I have book a flights for two people from GAtwick to Brussels through Lastminute.com I found out that from £511 I have paid to Lastminute , £378 were paid towards two flights returned to Brussels and £ 123 for 3 nights 4 stars hotel in Brussels.The flight was delayed more than three hours but Easyjet is lying about the delayed time reporting 2.33 minute instead of over three hours I have been cheated and sold this package as a bargain. Easyjet doesn't respond to my complaints. Those… Read Full Review

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★★★★☆

“Easy to deal with”

Written on: 29/05/2014 by claireharty (3 reviews written)

I'm an easy jet fan through and through, wouldn't fly with anyone else unless I had to. I ma recommending easy jet for sure! :)… Read Full Review

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★★★★☆

“Agnieszka from their facebook page was very helpful”

Written on: 23/05/2014 by liushihyu (1 review written)

I accidentally reversed my surname and given name when booking online, and it said on the website that it cost 42 euro to "change" it. I asked for help online and the person who was responding, who went by the name Agnieszka replied very fast and efficiently helped me change. Maybe because it wasn't a big deal to reverse it back but they could have charged me 42 euro but didn't… Read Full Review

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★☆☆☆☆

“easyjet never again”

Written on: 14/05/2014 by apollock64 (1 review written)

we booked a holiday with easjet holidays as two couples. first couple booked and paid and within minutes second couple booked and were charged 125pounds per person extra.easyjet say this is down to availability but within 12 hours the price was back to the original price the first couple had booked for they had no choice to pay as we had already paid.customer services is rude and unhelpful.this is the first and last time we would ever use easyjet again… Read Full Review

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★★★☆☆

“not so cheap anymore”

Written on: 05/05/2014 by yannis21 (2 reviews written)

Used to be a budget airline but not anymore. If you want to travel to holiday destinations its just a bit cheaper than a normal airline if you include suitcases etc. Used to be my first option but not anymore. Staff is fine but I would rather pay a bit more and get free food included!… Read Full Review

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★★★★★

“Best low cost airline by miles”

Written on: 03/05/2014 by Tomas200 (1 review written)

I've flown with easyjet perhaps 50 times in the last 5 years and have never had any problems. Their website is easy to use and clear about hidden fees (certainly compared to their competitors). I've never been significantly delayed in all this time. Their cabin baggage allowance is one of the most generous around and is usually sufficient for short trips. The changes to allocated seating recently have improved things further. I'm still shocked when I see easyjet bundled into the "budget… Read Full Review

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