EasyJet Reviews

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Latest Reviews

★☆☆☆☆

“THEY DONT SEND ME THE CANCELLATION CHEQUE”

Written on: 09/08/2016 by gabriel6983 (2 reviews written)

After have the flight cancelled. they promise us an amount of money as per their policies. after 6 months they dont answer my emails and i didnt receive any cheque. I fill all the applciation form and I follow all the step they tell in the wevbsite but the thing they are tricking me. They dont answer the emails they dont send any money as they tell by phone. I am very dissapointed with this company… Read Full Review

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★☆☆☆☆

“flight cancelled 10 minutes before takeoff”

Written on: 31/07/2016

cancelled my flight to Ibiza 10 minutes before take off, no proper reasoning given. Rude customer service at desk, showed a complete lack of sympathy. I almost missed my brothers wedding as a result. It's now 4 weeks since I heard from your customer service team, who have promised refunds and compensations. Despite providing the necessary receipts. Someone needs to get in touch as a matter of priority… Read Full Review

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★★☆☆☆

“As per other low cost carriers this one is even worse”

Written on: 28/06/2016 by OscarCarreras (2 reviews written)

What to say. As many people the reason why i am writing a review is due to very poor service. I am sitting right now in Gatwick waiting for a delayed flight to Geneva that is also a flight replacement from a cancelled flight to Zurich (notice they are not even the same city) from Luton (not even the same airport) one day later (not even the same day). To recap: delayed flight, on top of cancelled flight, on top of wrong airport, on top of wrong destination. But don't be fooled by the idea… Read Full Review

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★☆☆☆☆

“flight from Venice to Manchester. You pay for what you...”

Written on: 10/06/2016

flight from Venice to Manchester. You pay for what you get, NO, got much better flight with more baggage allowance and food included with Singapore airlines for less money, inflight entertainment was a movie that I could select, ear phones provided for free (Manchester to Munich). Easy(ha)jet are just robbing, service providing, sales pushing, don't give a faeces, incompetent, pushy. Will never ever consider using these again. My own fault as I had heard they were appalling. I liked… Read Full Review

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★☆☆☆☆

“Frustrating and rubbish!”

Written on: 05/06/2016 by 299RossiItalian (1 review written)

I get the you get what you paid for so it was a no frills flight, which is fine. Its just SO annoying when you are made to put your handbag in your hand luggage, why?? I need my handbag for easy access to my passport, purse etc Stupid rule. Also blamed the delay home on the Bristol airport said 'we were ready but they weren't'. They lied! People were still getting off our plane when we were suppose to be taking off. … Read Full Review

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★★★★★

“What you pay is what you get”

Written on: 16/04/2016 by J.Stobbsie (2 reviews written)

We have used Easyjet several times we have never had a problem Our most recent trip was from Glasgow to Bristol , Easyjet give loads of information on check procedures & check in times , baggage allowed , from the booking right up to departure it’s up to the passenger to read and follow those instructions This was the first time using the iPhone app and things could not have been easier due to a little to much shopping my bag was 2kilos over wait this cost me £20 this was ok as it is… Read Full Review

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★★☆☆☆

“Atrocious service”

Written on: 16/04/2016 by Goldflute (6 reviews written)

My wife was delayed by over 24hrs on a flight from Bristol to Alicante on evening ofMarch 27th. We all understand that tech problems happen, but with the number of aircraft available in Europe they should have got the passengers out early the following morning at the latest. The bus to collect them from the hotel was due at 5.30pm but didn't arrive till 6.40 with all pax by now rather cold and worried. I spent over an hour on the phone. After Easyjet service centre told me it was not their… Read Full Review

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★☆☆☆☆

“Delayed , only one small luggage allowed , worst ever ”

Written on: 30/03/2016 by EmilianoRomero (1 review written)

Easy jet thinks they are monopoly as they assume if people have to fly they will choose cheapest fare . So zero customer care , shocking service but that's life… Read Full Review

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★☆☆☆☆

“incompetent staff”

Written on: 15/03/2016 by LanaCruz (1 review written)

On the 21st of February 9 people missed their flight to Kittila (Finland) airport flying from Gatwick because of the incompetence of the information desk woman and the dispatcher responsible for the screen information . The flight was missing from the board 5 min. after was shown and whoever missed the 5 min. were waiting at the information desk, but the woman simply refused to tell us the gate number and was holding us to send us back to costumer service so we can buy new tickets ! All 9 of us… Read Full Review

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★★☆☆☆

“You get what you pay for”

Written on: 02/02/2016 by Oliver259 (1 review written)

I went away with the family for a holiday over Christmas and we used EasyJet as our chosen airline to which after the first 15 minutes realised that we had made a terrible mistake. The fact that we where queuing up for about 45 minutes just to be seen because they decided to only have one check in till open at peak times was just the start of what turned out to be an experience to say the least.The plane was uncomfortable, the staff where rude and overall it was not the best experience I've… Read Full Review

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★☆☆☆☆

“Worst Customer Service experienced from an Airline”

Written on: 06/01/2016 by kporter251 (1 review written)

We made sure we were fully aware of the baggage policy of Easyjet before we booked our domestic flight (due to the amount of bad reviews I have heard) and chose to book and pay for one bag to go into the hold. Due to bad flooding around Crawley, our train suffered long delays and we got to the airport with minutes to spare for boarding, therefore missing the bag drop deadline. I therefore had to go to the gate with my cabin size case and a medium handbag where the attendants rudely harrasssed… Read Full Review

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★★★☆☆

“Easy”

Written on: 22/11/2015 by JockBlock (3 reviews written)

Easy jet, you just dont know know, how I, I, I let you down low low, and I just want you to know that I think I love you more more. My fave air line ever, never let me down yet, always on time… Read Full Review

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★★★★☆

“Cheap flight”

Written on: 13/10/2015 by Eduardos485 (1 review written)

Cheap flight from BRS to Naples. Left on time. Not the comfiest of seats but what do you expect for the price. Refreshments on board rather expensive but as a captive audience they will do that. All in all it was ok… Read Full Review

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★☆☆☆☆

“The absolute worst airline in the world.”

Written on: 02/10/2015

Avoid like the plague. I fly 2+ times a week for work and have noticed a precipitous decline in their service and an aggressive money-grabbing strategy. Since 2014 Easyjet has started an aggressive cost-cutting policy that resulted in: - Constant overbooking (literally every flight, at least 2 seats) - Extra fees are being charged without any regard to the circumstances, as if there is a "required quota" of customers with excess baggage/delayed boarding/forced bag check-in etc... - The… Read Full Review

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★★★★★

“Good Service ”

Written on: 30/09/2015 by AndyForsyth (1 review written)

We have used Easyjet for several years from Bristol to Majorca & Tenerife we have never had a problem , Easyjet give loads of information on check procedures & check in times , baggage allowed , from the booking right up to departure it’s up to the passenger to read and follow those instructions… Read Full Review

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★★★★★

“Big Stellios!!”

Written on: 28/09/2015 by JoeJudge2 (2 reviews written)

Big Stellios is the man, if he can't do it no one can. I always fly easy jet, never had any issues with them. Cheap, cheerful and always seem to be on time (when I've used them anyway). The flight crew are also very friendly and polite and smile, on BA the staffs faces are constantly tripping them! So long story short, stick with big Stellios and easy jet… Read Full Review

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★★★★★

“Great Service and Price”

Written on: 25/09/2015 by Urquhartti20 (1 review written)

Booked Faro Airport and Return to Lisbon Airport. Good price and good service. Will use again. … Read Full Review

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★★★★★

“Easyjet LGW - MURCIA”

Written on: 24/09/2015 by JohnnyMurcia (2 reviews written)

Have used Easyjet to Murcia five times this year - bang on time each trip. At Easter I got held up by the French Air Traffic Control strike for five days - they put me up in a very nice hotel and eventually I got away in three days on standby. I'm always impressed by how hard cabin crew work and their efficiency in carrying out a rather stressful job. Last trip we got held up for an hour in the airplane at Murcia - again due to pressure on ATC over France apparently. The Captain opened up the… Read Full Review

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★★☆☆☆

“Shoddy”

Written on: 22/09/2015 by rickyriccardo (12 reviews written)

Flew with them once and once was enough. Arrived 2 hours ahead of schedule and the plane was delayed by 6 hours with no explanation. When we finally boarded the plane was a mess, grubby and dirty. The staff looked like zombies, it was like something out a horror movie!! I fell asleep and woke up an hour later in the hope it was just a nightmare, but sadly is was reality. Never again… Read Full Review

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★☆☆☆☆

“the worst airline ”

Written on: 09/09/2015

so on the 5th of septmber i flew with my family (4 people) from antalya to london by using the easyjet airline.i have booked my holiday from the middle of may 2015. so as i arrived to antalya airport the queue was very long to check in on the easyjet arline. also, its was very slow, and i have waited in the queue for around an hour and a bit. so i have finally arrived to the desk to check in and also we were the last people to check in and suddenly i have been told the flight has been… Read Full Review

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