EasyJet Reviews

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Latest Reviews

★☆☆☆☆

“Disorganized and understaffed”

Written on: 31/08/2015 by usererik (1 review written)

I missed my flight as I could not check my luggage in time although I was in line in plenty of time (Thought) 2 hours! 22 other passengers were in the same situation which, I understand, occurs every day. I received no service and the staff was rude. No management in sight. I chose to fly to my destination by another airline and, fortunately, I can claim the price of the Easyjet ticket on my travel insurance. My advice to travellers: Do not use this airline… Read Full Review

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★★☆☆☆

“Airport Change on Friday, Flying on SUNDAY??!!”

Written on: 30/08/2015

Thank you Easy Jet for making the start of our summer holiday so difficult. Received an email on Friday that the flight no longer went to Rome Fiumincino but was going to the other one. I had to move my car hire, the plane was delayed 2 hours, unable to get car hire, stranded in Rome with young children, ongoing travel was difficult. return journey - no better - 2 hours of delays and the explanation was that the airport was to blame... shame on all of you as this is summer holiday season -… Read Full Review

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★★★☆☆

“Valencia Airport nightmare”

Written on: 10/08/2015 by 260Halsey (1 review written)

Booked in llam for l2.55 flight on 7th August 20l5. Did not take off until 9.45pm! We could get no information from Swissport staff and any announcements were short, inaudible and mainly in Spanish. One British passenger found a bi-lingual passenger to assist but got nowhere. We had three false alarms that we might be boarding.We at first could see the plane with people looking underneath it and then it was towed away.We were given 4euro vouchers hours after waiting and an Easy Jet crew… Read Full Review

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★★★★★

“Cannot complain”

Written on: 04/08/2015 by Travelling Frog (13 reviews written)

I use Easyjet few times per year and so far I have never had a problem. I always purchase seat in the front of the plane, therefore I have priority boarding and can take one large and one small bag. Their on board menu has reasonably prices and good packages - ie buy sandwich and drink, get crisps for free. Crew were always friendly and even when flying through very bad turbulence (where passengers were getting sick) they tried their best to help them and tried to calm us down (saying just… Read Full Review

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★★★★★

“never a problem”

Written on: 30/07/2015 by killieboy (1 review written)

i use easyjet 6 times yearly glasgow to alicante and never any problems flights always on time and cabin crew excellent… Read Full Review

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★☆☆☆☆

“Do not book easy jet car hire, go direct to europcar”

Written on: 05/06/2015 by 475Crouch (1 review written)

I tried to change the date of the car hire booked with easy jet (europcar) Europcar were amazing and there was no charge for changing as long as I did this 2 hours before pick up time. BUT I had paid easy jet and they would not refund any money as they said "we are a non refundable airline" NEVER book a car through easy jet. Europcar, said that they keep having this problem and they are not charging easy jet, but easy jet are holding onto the money… Read Full Review

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★☆☆☆☆

“Terrible service without fail”

Written on: 28/05/2015 by Carneyqn491 (1 review written)

Unfortunately, easyjet don't have competition in the UK markets. Other airlines (budget or otherwise) don't fly the routes, frequency that they do. Why means that the fares are not really budget anymore. Having had to use them for many occasions, here are the various ways in which Easyjet hassles it passengers 1. Frequent delays - this is brought about by quick turnaround times, same flight flying multiple locations on the same day, so a delay during any part of the journey has a cascading… Read Full Review

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★★★★☆

“No frills, no problem”

Written on: 13/05/2015 by Jenny1956 (2 reviews written)

Despite all the bad reviews posted here, I must say that there were no problems when my husband & I flew to Amsterdam. It was only a short flight but it left on time and there were no problems with check-in or boarding… Read Full Review

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★☆☆☆☆

“Drunks have priority!”

Written on: 10/05/2015 by ejcampbell (1 review written)

Could not believe that 12 drunk men were allowed to board a flight. It was obvious in the departure lounge, the stench of alcohol was overpowering, they were shouting, swearing and swigging from bottles, yet allowed to board the 'plane! Take off slot was missed due to cabin staff trying to reason with them, the steward actually asked them if they were going to behave!! as if they were going to say no!! the flight was dreadful. Amazingly they were served more to drink during the flight. Put in a… Read Full Review

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★★★★☆

“Cheap, cheerful, no complaints”

Written on: 09/04/2015 by RodolfoMacKenzie205 (1 review written)

Booked on Easyjet - Gatwick to Venice. Both flights on time. No hassle or problems. Used electronic boarding pass which saved time. Only had to wait for security etc… Read Full Review

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★★★☆☆

“Poor service from customer services ”

Written on: 22/02/2015 by Gavlarhales1968 (2 reviews written)

I use easyJet on an almost weekly basis, my complaint is with the customer services, terrible & don't help & just rip you off. I am an easyJet plus card holder WHATS THE POINT OF THAT? Total rip off… Read Full Review

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★☆☆☆☆

“Left Stranded after flight was cancelled”

Written on: 11/02/2015 by nnNoble269 (1 review written)

Our flight was cancelled from Budapest in September. This was a Monday evening and the earliest flight home offered was the following FRIDAY!!! We had to book with another airline at a cost of £540 it took until 31 Jan 2015 to get money back. Will never book with them again… Read Full Review

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★★☆☆☆

“3 Payments down and no one seems to care”

Written on: 26/01/2015

I've booked through EasyJet before and had no problems. However my latest booking, which is a surprise getaway for my partner, has now experience appalling service. I have now been debited 3 times of the amount £81 to simply add on an extra luggage and transfers to my booking. I then called an agent today to try and get this resolved and she has tried to get me to make another payment. This is disgusting. You have tried to get another £81 from me, without even addressing the situation. I… Read Full Review

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★★★★★

“Decent budget airline!!”

Written on: 11/01/2015 by wildwadi1 (2 reviews written)

Travelled via EasyJet twice now... first time to Sharm el Sheikh back in 2010 and Marrakesh in 2014 Overall its a no thrills airline.. decent prices and does what it says on the tin!! 1st Trip - Although I didnt book a seat number in 2010 (not sure if they had the ability to but now you can!) the pace people ran for 'good seats' was shocking, it was mad.. anyways i suppose you cant define what is a 'good' seat but I can understand if people want to sit together as a group.. Anyways we got a… Read Full Review

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★☆☆☆☆

“EASY JET CANCELS FLIGHT AND DOES NOT PAY MONEY BACK”

Written on: 06/01/2015 by tsRichards235 (1 review written)

MADE A RESERVATION ON 19.06.2014 (BOOKING NUMBER EMTT57M) PAID 162,96 EURO, GOT A CANCELLATION ON 25.09.2014 FROM EASY JET (FLIGHT CANCELLATION) AND CONTACTED A DOZEN TIMES WITH EASYJET CUSTUMERS SERVICE. SINCE THEN GOT ONLY PROMISES AND ADVISED ME TO BE PATIENT.IT SEEMS AS THEY RUN OUT OF CASH!!! ONCE PAID FOR A FLIGHT MONEY SEEMS LOST!!!… Read Full Review

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★☆☆☆☆

“Worse airline ever”

Written on: 29/12/2014 by unk123 (2 reviews written)

I was at the airport even before the dropping bags was open,,,,,as soon as I noticed I could make it work, I went to the queue,,,,,once it was my turn the young lady I was dealing with said I had to get rid of some staff otherwise I’d have to pay the amount of £110!!!! So she kept my boarding pass and I was next to her putting some staff in the bin. By the time I finished she made me wait because she was with any other guest, asking me to move and find another desk to drop my luggage,,,,I… Read Full Review

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★☆☆☆☆

“Never again”

Written on: 14/10/2014 by Yankirst (1 review written)

My husband, son and I were booked on a flight from Hamburg to Venice. Boarding time was 1:10 p.m. for a 1:40 p.m flight. and we checked in online. The train to Hamburg airport was delayed and so we arrived at 1 p.m., looked frantically for someone to get us to the gate. No one was at the Easy Jet check-in desk. It was completely deserted. Perhaps they had changed uniforms and were now pilots and flight attendants. Someone at the airport customer service desk checked and said the plane was still… Read Full Review

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★★★★★

“Better than you might expect for the price”

Written on: 07/10/2014 by stevekguy (6 reviews written)

We used Easyjet for our return flight from Fuerteventura (having flown out with Thomas Cook). Pleasantly surprised that this was one of the latest Airbus with a light and airy cabin and comfortable seating. I even had slightly more legroom than Thomas Cook. There's no free service on Easyjet but cabin crew were friendly and pleasant. Good value for the price paid… Read Full Review

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★★★★★

“What a fantastic crew!!!!!”

Written on: 10/09/2014

The crew on EZY 8609 from LGW/AGP on 27/8/14 were 100% fantastic. I would like to include names but as it says not to here, I'm sure Easyjet know who the wonderful crew were. The Captain let our slightly nervous children join him in the cockpit before and after the flight and I have to say he was a natural with them getting them involved in every way and with a great sense of humour. The CM was also so friendly and professional in ensuring the kids got their dream. Please pass on our… Read Full Review

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★☆☆☆☆

“Unable to book than 1 seat!”

Written on: 06/09/2014 by poppey (9 reviews written)

Tonight I tried to book 2 seats on an Easyjet flight for my partner and myself. Easyjet have now made their online booking system so difficult, I have given up and gone to another airline. Will I pay more? Probably, but at least I will be able to book more than one seat. What a ridiculous website; one of the worst I have come across. I even asked a friend to look to see if I could possibly have missed the link. NO, they couldn't find out how to book more than one seat either. My message… Read Full Review

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