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| Flight on time? | 6.3/10   |
|---|---|
| Customer service | 4.8/10 |
| Comfort on flight | 5.1/10 |
| Quality of food | 2.2/10 |
| Value for Money | 5.5/10 |
| Reviewer Rating | 5/10 |
| Overall Rating | 4.9/10 |
Full review by
Guest.
on 14th May 2008
User Rating : 0
Respect :
0
Easyjet is very frustrating if you need to contact them by telephone. You are submitted to an automated service that does not allow for individuals with speech impediments. I have been trying for 4 hours to talk live with a customer services operator and end up where I started..... shame on you Easyjet
Guest.'s review and ratings | 52 words
Review by
maryg1998
on 10th May 2008
User Rating : 0
Respect :
0
I will never fly EasyJet again...On Sat .April 26th 2008 my husband and I flew from Gatwick to Prague on EasyJet as part of the 3rd leg of our first trip to Europe...The lines were long...took us an hour to reach the check in desk only to be told that we had to check in our carry on bags...We packed specifically for carry on luggage...Too late I realized my camera was in a bag I had planned on carrying on...As soon as we arrived in Prague and retrieved our luggage I checked for my camera...with ...
maryg1998's full review | 147 words
Review by
Hollyoak
on 10th May 2008
User Rating : 0
Respect :
0
We have just had a very bad experience with Easyjet and will never book with them ever again. In short last weekend we booked return flights from Luton to Spain for four people with two different surnames. Passport details are now required on flights into Spain and as our passports were not to hand last week we entered the details today, only to find that the surname of two of the passengers had been changed and we were all travelling under the same family name. We phoned customer services an ...
Hollyoak's full review | 226 words
Review by
Guest.
on 9th May 2008
User Rating : 0
Respect :
0
It was my first time using Easyjet and please believe me when I tell you I will NEVER use them again. My family and I were in Paris and needed to get to Rome. We booked our flight with Easyjet at least two months in advance. Once we arrived at the airport in Paris ready to check in, the reps at the Easyjet counter inform us that our tickets (there were eight of us) had all been cancelled and that we had been refunded our money. Needless to say we were stunned and had received absolutely no n ...
Guest.'s full review | 347 words
Review by
danielson81
on 28th Apr 2008
User Rating : 8
Respect :
0
Overall very good value for money. Shame about free for all to get a seat, but if it keeps prices down I can live with it!
danielson81's full review | 42 words
Review by
imjwelch
on 25th Apr 2008
User Rating : 3
Respect :
0
I travelled on Easyjet to Venice in March and was highly disappointed. I hate the non allocation of seats - it just leads to a school dinner queue style barge to the desk- no sits down, they just hover around the desk.
The staff on our outbound flight were outrageously rude. The return flight was delayed by four hours and there was not a single member of staff present to explain the delay or answer any questions. I wrote a letter of complaint but got no compensation or proper explanation. Not i ...
imjwelch's full review | 101 words
Review by
Guest.
on 11th Apr 2008
User Rating : 0
Respect :
0
Just got back from Madeira flying with Easyjet. Our flight was cancelled which they blamed on poor weather however other carriers were still running flights at the airport. We wasted a whole day at the airport only to be told in the evening - after queuing for three hours - that we would have to stay for several more days until flights were available and sort out our own hotel, taxi, food etc then try and claim it back. Not once did anyone explain what was happening - we were treated like cattle ...
Guest.'s full review | 128 words
Review by
georgia roche
on 9th Apr 2008
User Rating : 8
Respect :
0
Easyjet have always looked after me well till the last 18 months. I do hope it will soon sort out its problem at Alicanti or I will have to look at an other carrier.
georgia roche's full review | 77 words
Review by
spanbird
on 5th Apr 2008
User Rating : 3
Respect :
0
Why don't they allocate seats I HATE the pushing and shoving and always wait until the end. Then I cannot sit with my partner. I would travel with another airline but they are often the only one that goes to my destination
spanbird's full review | 42 words
Review by
Guest.
on 1st Apr 2008
User Rating : 8
Respect :
0
The actual service is difficult to fault. Yes, there's always a bit of a stampede prior to boarding and the flight feels like slightly less than economy class but I really feel that it's one of the few companies that are doing the customer a real favour.Of course we are the customer and without us they could hardly operate but without them I would not be able to take in excess of three holidays per year.
Guest.'s full review | 104 words
Review by
partypooper
on 30th Mar 2008
User Rating : 9
Respect :
0
I have flown with Easyjet more times than I can remember over the last 16 months after moving to Italy and so far (touch wood) the service has been exceptional, reasonably priced and largely on time both to London and Prague. The only thing I would say is when are they going to sort out the crush at the gate every time a member of staff turns up before departure it is extremely frustrating when you go to the trouble of checking in two hours before and then sit patiently at the gate only to be st ...
partypooper's full review | 128 words
Review by
Guest.
on 26th Mar 2008
User Rating : 8
Respect :
0
Went to Malaga with Easyjet from Liverpool recently. What a pleasant surprise, apart from being cheap, both flights took off bang on time and the outward arrived early. The planes had a fresh new feeling about them and were reasonably comfortable. But don't forget to pack your sandwiches.
Guest.'s full review | 54 words
Review by
Guest.
on 21st Mar 2008
User Rating : 10
Respect :
0
Friendly staff cheap prices generally on time. Will use again. Check in often chaotic, at some airports there seems to be no facilities for priority boarding promised for online check in.
Guest.'s full review | 31 words
Review by
Guest.
on 14th Mar 2008
User Rating : 10
Respect :
0
Myself and my wife flew from Liverpool to Nice with our two young kids and found the check in staff to be helpful and very friendly. We had a problem with our booking but this was no problem as the staff knew exactly what they were doing. When it came to boarding I found that the passengers didn't listen to a word in the pre flight announcement to explain the boarding process but the staff did a fantastic job of controlling the gate and we easily boarded with our children. The cabin crew were al ...
Guest.'s full review | 153 words
Review by
jaes
on 12th Mar 2008
User Rating : 7
Respect :
0
Cheap and convenient flight. Staff were pleasant. The pushing and shoving to board, since seats are not assigned. I would fly them again since they are cheap, but certainly don't expect wonderful service.
jaes's full review | 33 words
Review by
Nothing08
on 2nd Mar 2008
User Rating : 0
Respect :
0
My family and I flew EasyJet from Zurich to Barcelona and return. This was our first trip on EasyJet and will be our last! The return flight from Barcelona to Zurich was a disaster. We paid additional charges in order to obtain the so-called Speed Boarding checkin. According to the Easy Jet procedures, Speed Boarding Ticket holders would be the first to board the aircraft. Not on this flight. We were the first to board the bus but as soon as the door opened, everyone jumped out and ran towards t ...
Nothing08's full review | 320 words
Review by
carac
on 20th Feb 2008
User Rating : 10
Respect :
0
We flew from Bristol to Berlin and return. From the moment we checked in we were treated with friendliness and courtesy. I use a wheelchair and the help given was excellent, boarding was easy and helpful to sit in the front seats to avoid having to negotiate the aisles. The same level of service was found in both UK and Germany.
We look forward to flying with Easyjet again in the future.
carac's full review | 79 words
Review by
Guest.
on 20th Feb 2008
User Rating : 1
Respect :
0
Baggage Payment that they don't tell you about when you book it. Disorganised. Late flights. Unhelpful staff. No organized seating.
Uncomfortable aircraft. I wouldn't fly with Easyjet again.
Guest.'s full review | 28 words
Review by
soundmanjohn
on 2nd Feb 2008
User Rating : 1
Respect :
0
My luggage and most of the contents were destroyed during ground transportation at Belfast International Airport. The driver of the truck then appears to have hidden the case in the hope that the damage would not be discovered and the case simply reported as being lost. The ground staff supervisor made a special report about the damage and the attempt to cover it up and I made a claim though EasyJet's Baggage Claims department. It took them four months to disclaim responsibility and refuse compe ...
soundmanjohn's full review | 186 words
Review by
paramedic
on 1st Feb 2008
User Rating : 10
Respect :
0
My wife and i have flown over 30 times using EASYJET.
Apart from one 2 hour delay our flights have always been on time and a pleasent experience.It amazes me when people complain that the gates were closed at the allloted time and they couldnt get on the flight. My advice to them is arrive on time and you will have NO problems !
Good value for money..It has helped see many parts of this world.
paramedic's full review | 86 words
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