EasyJet Reviews

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Latest Reviews

★★★☆☆

“Poor service from customer services ”

Written on: 22/02/2015 by Gavlarhales1968 (2 reviews written)

I use easyJet on an almost weekly basis, my complaint is with the customer services, terrible & don't help & just rip you off. I am an easyJet plus card holder WHATS THE POINT OF THAT? Total rip off… Read Full Review

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★☆☆☆☆

“Left Stranded after flight was cancelled”

Written on: 11/02/2015 by nnNoble269 (1 review written)

Our flight was cancelled from Budapest in September. This was a Monday evening and the earliest flight home offered was the following FRIDAY!!! We had to book with another airline at a cost of £540 it took until 31 Jan 2015 to get money back. Will never book with them again… Read Full Review

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★★☆☆☆

“3 Payments down and no one seems to care”

Written on: 26/01/2015

I've booked through EasyJet before and had no problems. However my latest booking, which is a surprise getaway for my partner, has now experience appalling service. I have now been debited 3 times of the amount £81 to simply add on an extra luggage and transfers to my booking. I then called an agent today to try and get this resolved and she has tried to get me to make another payment. This is disgusting. You have tried to get another £81 from me, without even addressing the situation. I… Read Full Review

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★★★★★

“Decent budget airline!!”

Written on: 11/01/2015 by wildwadi1 (2 reviews written)

Travelled via EasyJet twice now... first time to Sharm el Sheikh back in 2010 and Marrakesh in 2014 Overall its a no thrills airline.. decent prices and does what it says on the tin!! 1st Trip - Although I didnt book a seat number in 2010 (not sure if they had the ability to but now you can!) the pace people ran for 'good seats' was shocking, it was mad.. anyways i suppose you cant define what is a 'good' seat but I can understand if people want to sit together as a group.. Anyways we got a… Read Full Review

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★☆☆☆☆

“EASY JET CANCELS FLIGHT AND DOES NOT PAY MONEY BACK”

Written on: 06/01/2015 by tsRichards235 (1 review written)

MADE A RESERVATION ON 19.06.2014 (BOOKING NUMBER EMTT57M) PAID 162,96 EURO, GOT A CANCELLATION ON 25.09.2014 FROM EASY JET (FLIGHT CANCELLATION) AND CONTACTED A DOZEN TIMES WITH EASYJET CUSTUMERS SERVICE. SINCE THEN GOT ONLY PROMISES AND ADVISED ME TO BE PATIENT.IT SEEMS AS THEY RUN OUT OF CASH!!! ONCE PAID FOR A FLIGHT MONEY SEEMS LOST!!!… Read Full Review

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★☆☆☆☆

“Worse airline ever”

Written on: 29/12/2014 by unk123 (2 reviews written)

I was at the airport even before the dropping bags was open,,,,,as soon as I noticed I could make it work, I went to the queue,,,,,once it was my turn the young lady I was dealing with said I had to get rid of some staff otherwise I’d have to pay the amount of £110!!!! So she kept my boarding pass and I was next to her putting some staff in the bin. By the time I finished she made me wait because she was with any other guest, asking me to move and find another desk to drop my luggage,,,,I… Read Full Review

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★☆☆☆☆

“Never again”

Written on: 14/10/2014 by Yankirst (1 review written)

My husband, son and I were booked on a flight from Hamburg to Venice. Boarding time was 1:10 p.m. for a 1:40 p.m flight. and we checked in online. The train to Hamburg airport was delayed and so we arrived at 1 p.m., looked frantically for someone to get us to the gate. No one was at the Easy Jet check-in desk. It was completely deserted. Perhaps they had changed uniforms and were now pilots and flight attendants. Someone at the airport customer service desk checked and said the plane was still… Read Full Review

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★★★★★

“Better than you might expect for the price”

Written on: 07/10/2014 by stevekguy (6 reviews written)

We used Easyjet for our return flight from Fuerteventura (having flown out with Thomas Cook). Pleasantly surprised that this was one of the latest Airbus with a light and airy cabin and comfortable seating. I even had slightly more legroom than Thomas Cook. There's no free service on Easyjet but cabin crew were friendly and pleasant. Good value for the price paid… Read Full Review

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★★★★★

“What a fantastic crew!!!!!”

Written on: 10/09/2014

The crew on EZY 8609 from LGW/AGP on 27/8/14 were 100% fantastic. I would like to include names but as it says not to here, I'm sure Easyjet know who the wonderful crew were. The Captain let our slightly nervous children join him in the cockpit before and after the flight and I have to say he was a natural with them getting them involved in every way and with a great sense of humour. The CM was also so friendly and professional in ensuring the kids got their dream. Please pass on our… Read Full Review

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★☆☆☆☆

“Unable to book than 1 seat!”

Written on: 06/09/2014 by poppey (7 reviews written)

Tonight I tried to book 2 seats on an Easyjet flight for my partner and myself. Easyjet have now made their online booking system so difficult, I have given up and gone to another airline. Will I pay more? Probably, but at least I will be able to book more than one seat. What a ridiculous website; one of the worst I have come across. I even asked a friend to look to see if I could possibly have missed the link. NO, they couldn't find out how to book more than one seat either. My message… Read Full Review

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★☆☆☆☆

“consistently terrible”

Written on: 03/09/2014 by ygClancy331 (1 review written)

CONSISTENTLY TERRIBLE. I travelled with my family throughout europe this summer and learned that their low fares were actually higher than the larger airlines, but what made it terrible was the service. When you add the cost of checked luggage (that the airline does not list in the advertised price) the price of the ticket is much higher. The carry-on limits are very strict too. For example, I watched as young and old customers were forced to exit the line because they carried a book… Read Full Review

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★☆☆☆☆

“consistently terrible”

Written on: 03/09/2014 by ygClancy331 (1 review written)

CONSISTENTLY TERRIBLE. I travelled with my family throughout europe this summer and learned that their low fares were actually higher than the larger airlines, but what made it terrible was the service. When you add the cost of checked luggage (that the airline does not list in the advertised price) the price of the ticket is much higher. The carry-on limits are very strict too. For example, I watched as young and old customers were forced to exit the line because they carried a book… Read Full Review

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★☆☆☆☆

“consistently terrible”

Written on: 01/09/2014 by ygClancy331 (1 review written)

CONSISTENTLY TERRIBLE. I travelled with my family throughout europe this summer and learned that their low fares were actually higher than the larger airlines, but what made it terrible was the service. When you add the cost of checked luggage (that the airline does not list in the advertised price) the price of the ticket is much higher. The carry-on limits are very strict too. For example, I watched as young and old customers were forced to exit the line because they carried a book… Read Full Review

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★☆☆☆☆

“WORST AIRLINE EVER”

Written on: 27/08/2014 by 1992Vaughn (1 review written)

Terrible customer service with Easyjet, the entire Customer service team seems to be from India and just repeat a script over and over and over again. I have no issue with foreign call centres but staff must be able to hold a conversation and understand a customer’s complaint. To speak to customer services you will be on hold at least 30 minutes before you get to speak to anyone. As for trying to contact them via email, all you get is nonsensical answers. I’ve sent over 50 emails and I just… Read Full Review

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★☆☆☆☆

“APPALLING COMPANY - DON'T TOUCH WITH A BARGEPOLE”

Written on: 20/08/2014 by Carter61 (1 review written)

Tried several times to contact this company, 3 times phone was just cut off after being on the line for half an hour, all that time just to be cut off this surely has got to be some lazy call centre member of staff that can't be arsed to answer the phone - how utterly rude and totally out of order, I am desperate to cancel or amend a flight and just cannot get hold of them even after sending emails - maybe they will listen when I contact their chief executive!! Worst company ever… Read Full Review

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★☆☆☆☆

“Horrible Service! Not worth it.”

Written on: 13/08/2014 by Brisay230 (1 review written)

Stay away from easyJet! This would be the #1 message I can dispense of this company. If I could give them no stars I would do so. I have never experiences such rude and useless service in my life and I travel plenty with various different companies. I was to fly from London to Tel-Aviv Israel. My flight from Tel-Aviv to NY, with a different company, was canceled, due to the was situation in Israel and the many rockets shot so close to the airport. When I called customer service, 1 day before… Read Full Review

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★★★★★

“oaps on easyjet”

Written on: 06/08/2014 by Lyric363 (1 review written)

my father has just been for a holiday he is 89 & easyjet staff could not have given more help then they did he thought they were great thx again… Read Full Review

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★☆☆☆☆

“Lost luggage”

Written on: 25/07/2014 by Morsehc438 (1 review written)

The fact is there is absolutely no recourse if EasyJet loses your bag. The 'baggage contractor' does not respond to emails. The 'baggage contractor' also does not answer his phone. There is no way for customers to contact easyjet on their website Just be forewarned. … Read Full Review

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★☆☆☆☆

“Service Was Shocking”

Written on: 24/07/2014 by Ruthie24DF (1 review written)

My boyfriend and I were on the flight from Kos to Glasgow on 22/07. The 22:55 flight. Our holiday was over so we were feeling a bit sad, it was a long wait in what felt the world smallest airport. It was very warm and everybody was very tired. We got on the flight and sat on our seat, we were right at the very back. When the flight took off everybody was trying to get comfortable to go for a sleep as I said we were all tired and it was a 4 hour journey. The air hostesses seemed to find it… Read Full Review

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★★★★☆

“on time, pleasant and hassle free”

Written on: 04/07/2014 by MaryMiller137 (1 review written)

easyjet have improved in recent years and my recent trip to spain was trouble free. pleasant cabin crew and prompt departure with early arrival despite problems in france with air traffic. still wish the price you see is the price you pay but all in all very nice. specially the checkin staff at alicante were very nice and friendly. will definately use again next time… Read Full Review

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