Answer IT Group - www.answerit-group.com Reviews

Chrisbooth's response to spineynorn's Review

Written on: 22/09/2011

We would like to take the opportunity to respond to postings that have begun to appear on sites such as these.

Setting aside the many happy Customers whose success stories are not detailed on similar anonymous forums, we have to accept that on rare occasions, regrettably, we do not get it right.

Unfortunately, the extent of these shortcomings are unclear as a result of the need to distinguish between the GENUINE grievances of REAL clients, and the malicious postings of ex employees and competitors that are often published either for ‘revenge’ or for commercial advantage.

It is with the genuine clients that we would like to engage in the event that we have fallen short, in order that we may have the opportunity to put it right and address any systemic issues.

Occasionally, even when we take steps to do so, those efforts go unacknowledged and we STILL do not see a balanced view and accurate representation of the facts on here as a result. That is for their own conscience and we hope that they never have to face the same misrepresentations and falsehoods in the course of their own business. It is very unpleasant behaviour.

Notwithstanding this, we would extend an invitation to any client with a genuine issue to email the Customer Services Manager directly and give us the opportunity to set right any genuine wrongs.

It is our hope that impartial observers will acknowledge our efforts in this regard and take a balanced view of the content of some of the posts as a result.

The email address is chris.booth@answerit-group.com