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Written on: 04/03/2014 by DemarcusMcNeill (1 review written)
This company is not only unreliable but has the worst customer service. I purchased an item two days ago and had received my confirmation email but still hadn't heard after two days whether my items had been dispatched. So I emailed the company and they told me that the item I purchased was not going to be in stock till June. I was so furious as they hadn't let me know for two days and not until I had approached them to find out where my items were. On top of that I sent 4 emails to ask for a… Read Full Review
Written on: 10/11/2013
The original costume that I purchased was sized completely incorrectly. Despite this, I still had to pay the postage costs in order to receive a bigger size in exchange. I could only wear the bigger size for an hour as all of the colour came off over my skin. Very sore and uncomfortable. I wrote to Ace Fancy Dress and asked for a refund - no reply. Don't buy anything from here - terrible!!!… Read Full Review
Written on: 10/11/2012
I ordered a halloween costume for my son - everything was in stock, and I was guaranteed delivery by Halloween. I had an exmail the day before stating that the costume would be delivered the next day, there was no mention in the email that any of the items were out of stock. The next day part of the costume arrived, with a note to say that the cape was out of stock. The rest of the costume was no good without the cape. I then had to rush around the shops looking for a complete outfit for him… Read Full Review
Written on: 13/07/2011 by ElTorro (1 review written)
Each year my local pub holds a Halloween themed fancy dress event and I have used Ace for the last three years and have to say each time they have surpassed my expectations. Their website is simple to use and the people at the end of the phone are friendly and very helpful. The thing I have been most impressed with is delivery speed – on two occasions I selected their standard delivery service and was amazed to receive both orders the following day. One minor negative point is there’s no… Read Full Review
Written on: 24/05/2011 by clydeconn (1 review written)
My first ever fancy dress event, and I was determined to make my costume a success, I immediately came across Ace's website and was delighted with how easy it was to use (considering I am an older gent), the ordering process was done with ease, and delivered the following morning.
The costume was fantastic, and I was the talk of the party!
I would definitely use again and have strongly recommended to my friends & family… Read Full Review
As rated by real users
" Super fast " Read More
" Bad delivery " Read More
" Can't follow simple instructions. " Read More
" Awful!!! Worst online website I have ever come across!!! " Read More
" Complete let down -do not waste time or money ! " Read More
Written by At09