Cycle Gear UKBikes Depot Reviews - www.ukbikesdepot.com

★★★★★
4.6 / 5
89% of users recommend this
  • Customer Service

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  • Value For Money

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Latest Reviews

★★★★★

“Xmas pressies”

Written on: 23/12/2014 by Strangelybrown (1 review written)

Ordered bike after seeing the really good price. Delivered as stated. Very helpful when I called about delivery and answered email query within minutes. Can't recommend highly enough, real pleasure to deal with… Read Full Review

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★★★★★

“One pleased customer”

Written on: 16/12/2014 by 110Coughlin (1 review written)

Ordered a bike from here for my nephew last weekend. Upon ordering was informed that the bike would be dispatched in 5 working days. On the 5th working day was provided with a TNT link via e-mail so that I could track delivery and was also offered some helpful advice on receiving packaging if it appeared to be damaged. Bike looks great and came with a checklist which somebody had clearly completed before sending. I have been very impressed with the service provided at this busy time of year and… Read Full Review

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★★★★★

“Great bike at a great price”

Written on: 08/12/2014 by moonsister (1 review written)

I found my daughters bike on this website for £25 less than other places. Ordering was straightforward and it took about a week to arrive which I was happy with. When I called to check arrival date I got straight through and got an immediate answer. Very pleased. Thanks… Read Full Review

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★★★★★

“Very good service, very good price”

Written on: 05/12/2014 by Howard136 (1 review written)

Brought a lovely little bike for my daughter from them. Price was very competitive and service second to none. Excellent email notification on despatch with the tracking, and arrived next working day. Can't wait to see daughters face on Xmas day… Read Full Review

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★★★★★

“Great service.”

Written on: 21/11/2014 by llPike423 (1 review written)

Bike for my grandson arrived Thursday morning about 8.15am,ordered on the Monday about 9.30pm,very well packaged,no problems,great service… Read Full Review

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★★★★★

“Quick Service, Great Price :-)”

Written on: 13/11/2014 by MartinIFS (1 review written)

Online order of Madison Jacket in sale £50 off :-) Good communication keeping my informed via email of order progress. Would definitely recommend to others. Thanks… Read Full Review

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★★★★★

“fast & friendly”

Written on: 13/11/2014 by Goodeer1982 (1 review written)

Good communication, fast reply to emails, best price I could find for bike, all arrived in perfect condition. Great service, cheers… Read Full Review

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★★★★★

“2 New Bikes”

Written on: 08/11/2014 by Yasminn97 (1 review written)

Bought 2 bikes, one of which was an ex-display model. Both bikes arrived within 2 days of placing the order and were already pre-assembled (just need to straighten the handlebars and put on the pedals). Prices were great, particularly for the ex-display model which only has a small insignificant missing part that was on the description. Overall great service and price… Read Full Review

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★★★★★

“Wonderful Service”

Written on: 31/10/2014 by SuEvans (1 review written)

I saved £130 on the bike! Yes it does have a couple of very small scratches but you know that you are buying ex-display. The bike arrived in super-fast time and the aftercare service is super, really friendly staff. Would recommend them 100% to all my friends and family, I wish I had found this company sooner!… Read Full Review

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★★★★☆

“re new bike ”

Written on: 30/10/2014 by russelledwa (1 review written)

great bike great price delivered when said happy with small scratches alas came with a punctured rear wheel still these things happen overall pleased… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 25/10/2014 by zygite (1 review written)

I visited to look at a Ridgeback Panorama. There were none on display so he made one up while I waited and then helped me size it up. The workshop chap made me a coffee while I waited. I placed the order and all subsequent enquiries were promptly answered, and very helpful. My bike is due to arrive on Monday after about 2 weeks. Very good service… Read Full Review

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★★★★★

“Fantastic value and service”

Written on: 15/10/2014 by DawnAmber (2 reviews written)

I called the shop 3/4 weeks ago and since there was an offer on the 2014 Saracen men's 20 inch bike, but hadn't been paid, I asked if I could pay a small deposit, and pay the remainder once pay day had arrived. The gentleman was extremely helpful and took a £20 deposit, saving the bike for me. I called back on Friday and paed the balance, again great service and straight forward and was told the bike would arrive this week, but I would receive an email the day before. I got my email on Monday… Read Full Review

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★★★☆☆

“Next time i'll use a local bike shop”

Written on: 11/10/2014 by bzJenkins366 (1 review written)

The bike I bought was at a good price when I bought it, but after waiting 11 days for it to be delivered and then finding out from my local bike shop that the front brake pads were contaminated and had to be replaced at a cost of £30 I will not be returning… Read Full Review

Ukbikesdepot's Comment

Written on: 13/10/2014

bzJenkins366,

Thanks for the review.

We cannot find your order on our system so cannot check why the delay of 11 days were.

We do state to give us at least 5 working days, at busier times this make take longer.

Did you get in touch with us regarding the brake pads? If you did we would have got some new pads out on a next day delivery service for you and paid for them to be fit.

Thanks
UKbikesdepot

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★★★★★

“Madison storm jacket”

Written on: 09/10/2014 by 47Grantham (1 review written)

Excellent prompt service. Item arrived within 2 days of ordering. Free delivery and the jacket was £20-£50 pounds cheaper than other shops!… Read Full Review

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★☆☆☆☆

“Very rude and petty customer service.”

Written on: 08/10/2014 by clare1975 (1 review written)

Ordered a bike and when 8 days later it hadn't even been despatched, emailed to ask where it was and opened a PayPal dispute. Got a very shirty and sarcastic email about dispatch times and also telling me that even though it had been due for dispatch tpday or tomorrow, they were now going to delay it because I had complained!!!! Very poor service which has left me very angry. Will not use this website again… Read Full Review

Ukbikesdepot's Response to clare1975's Review

Written on: 08/10/2014

Hi,

As already stated in email the site states that it may take longer as busy periods. There is also a large bright green banner across the top of the website that states we are currently behind on dispatch, that you say you had forgotten about.

We never said that we would delay the order because of this! We said we didn't know how long it would take as payment is on hold because of a dispute started by yourself and PayPal were getting in touch with us on what to do next.

UKbikesdepot

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★★★★★

“Good service”

Written on: 07/10/2014 by happydad56 (1 review written)

My son and I had looked around at various shops and websites and read many reviews of bikes and couldn't find we we wanted. A work colleague suggested I take at look at Uk Bikes depot and I am glad I did. We chose a ridgeway ex display. My son assembled it last night and rode it to school today and is very happy with it. Thanks a lot… Read Full Review

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★★★★★

“Excellent Service”

Written on: 07/10/2014 by dcardy (1 review written)

We were looking for a bike for our son's fifteenth birthday. We did a goggle search for the bike he wanted and UK bikes Depot.com came up, had not used them before. The bike we originally wanted was out of stock, however we were offered a great alternative. We were extremely happy with the customer service, kept up to date throughout the ordering process and the dispatch and received tracking information. Would happily use the company again and would recommend to friends… Read Full Review

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★★★☆☆

“Good in parts”

Written on: 27/09/2014 by peloton (1 review written)

Bought a Saracen Urban Escape ESC Ex Display hybrid bike 20"for £179.99 came in a respectable time of 5 days and neatly boxed.Included a bike spanner and an allan key also standard pedals which they did say were not included on the web page. A few marks here and there nothing to get upset about, it is ex display and a good markdown in price. A couple of negatives: illustrated on web page as a 2014 model (black with red coach lines) it is NOT it is a 2013 model(dark blue with white coach… Read Full Review

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★★★★★

“Great service, quick replies and fantastic bike”

Written on: 21/09/2014 by Mbfra85 (1 review written)

I have ordered an ex display hybrid bike at a bargain price, expecting some cosmetic marks. The bike arrived in perfect condition and is an absolute pleasure to ride. Despite delivery problems only due to TNT, the staff at Cycle Gear has done a fantastic job as soon I rang them and ensured my bike was with me asap. Great communication, pleasant staff and great bike, would recommend without a doubt… Read Full Review

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★☆☆☆☆

“Very poor service”

Written on: 20/09/2014 by thwiseman (1 review written)

Rang before ordering to check bike in stock and delivery time, when it had not arrived 5 days after ordering, after being quoted 3-5 days delivery. I rang them again, to be told they were very sorry and would send it out on a next day Saturday delivery to make amends. I called Saturday afternoon after waiting in all morning, only to be told that the bike was not even in stock. Quite possibly the worst on line service I have come across. … Read Full Review

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