Cycle Gear UKBikes Depot Reviews - www.ukbikesdepot.com

★★★★★
4.5 / 5
89% of users recommend this
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Latest Reviews

★★★★★

“Best price for cube 240”

Written on: 16/01/2015 by MJK1028 (1 review written)

After a lot of research looking for the right bike for my 8 year old, I found the Cube 240 £50 cheaper than anyone else. I phoned to ask a few question and found them to be helpful and friendly and then I had the bike within a week. Gears and breaks were all set up perfectly, it was just a matter of popping the handlebars, front wheel and pedals on, and it was ready to go. All in all, a fantastic bike at a fantastic price - would recommend… Read Full Review

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★★★★☆

“Happy at last.”

Written on: 11/01/2015 by Nathan475 (1 review written)

I bought a Saracen mantra pro back in September. On its maiden flight the back wheel came off and continued to do so each time I rode it. It was returned to cycle gear in Halifax. Had some major issues with cycle gear since then and at times I felt like really losing it with them. However just this weekend I returned with my bike and a young lad looked at it and dealt with it properly. He was a credit to the store and defused a situation with charm and professionalism. I would recommend cycle… Read Full Review

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★☆☆☆☆

“Compete waste of time and money ”

Written on: 09/01/2015 by Chrisdddavis (1 review written)

I recently took my mountain bike, to cycle gear Halifax for a break service. After a week I finally recived a call informing me my bike was ready for collection. Upon test ride it became clear that it was practically unrideable and also unsafe. When I expressesed my concerns to the staff, I was told it was perfectly exepitable, regardless of the fact the brakes did not work. I found the staff surly and utterly useless! Don't waste your time and money… Read Full Review

Ukbikesdepot's Response to Chrisdddavis's Review

Written on: 11/01/2015

Hi,

I believe you were called prior to collection and kept informed during the repair process?

The bike was tested for braking and you were told the new pads would normally bed in after a couple of rides to improve performance and if not satisfied to bring it back also you were advised you may need the other rotor replacing as it is scored.

All our mechanics are Cytech trained(the industry standard) so are qualified to advise you, perhaps if you had not adopted such an aggressive attitude you may have had a better experience, and talking down to the staff calling them "some kid". Also taking three members of staff as you were acting aggressive towards us.

Please return the bike so we can advise how to proceed.

Thanks
Cycle Gear

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★★★★★

“good price and service”

Written on: 09/01/2015 by jrbeck (1 review written)

I noticed a very heavily discounted frame at this retailer, did a bit of research and found there had been problems and a recall. I sent them an enquiry looking for reassurances about whether these had been addressed, warranty and sizing. The reply was prompt and comprehensive, I then ordered the frame and received it in two days. Will use again and recommend… Read Full Review

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★★★★★

“Superb retailer, highly recommended”

Written on: 08/01/2015 by Crossob249 (1 review written)

I sent an email to Cycle Gear, UK Bikes Depot querying Christmas delivery as I'd missed the last guaranteed delivery date cut off point. I got an immediate reply offering to send the item by Royal Mail Next Day Delivery. To be honest, I didn't hold out much hope of getting it, but as promised it arrived the next day. Sadly the jacket didn't fit (my son must have grown overnight!) so I returned it, and as promised, got an exchange the very next day. Fantastic service, highly recommended… Read Full Review

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★★★★★

“Great prices and service”

Written on: 07/01/2015 by sp410001 (1 review written)

Very keenly priced and very helpful and polite replacing missing part… Read Full Review

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★★★★★

“Super Service”

Written on: 07/01/2015 by Keating420 (1 review written)

Hi  Everyone at Cycle Gear / Ukbikesdepot Telephoned 7 days ago to check stock for a Whyte 905 mountain bike - spoke with a man who was very helpful - then placed order online - very good website and easy to order. Received confirmation email instantly with tracking status for the company - this allows you to see what stage it's at during bike build, courier etc... without the need to telephone. Once the bike is built and handed to courier you receive a link from courier company to… Read Full Review

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★★★★★

“Xmas pressies”

Written on: 23/12/2014 by Strangelybrown (1 review written)

Ordered bike after seeing the really good price. Delivered as stated. Very helpful when I called about delivery and answered email query within minutes. Can't recommend highly enough, real pleasure to deal with… Read Full Review

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★★★★★

“One pleased customer”

Written on: 16/12/2014 by 110Coughlin (1 review written)

Ordered a bike from here for my nephew last weekend. Upon ordering was informed that the bike would be dispatched in 5 working days. On the 5th working day was provided with a TNT link via e-mail so that I could track delivery and was also offered some helpful advice on receiving packaging if it appeared to be damaged. Bike looks great and came with a checklist which somebody had clearly completed before sending. I have been very impressed with the service provided at this busy time of year and… Read Full Review

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★★★★★

“Great bike at a great price”

Written on: 08/12/2014 by moonsister (1 review written)

I found my daughters bike on this website for £25 less than other places. Ordering was straightforward and it took about a week to arrive which I was happy with. When I called to check arrival date I got straight through and got an immediate answer. Very pleased. Thanks… Read Full Review

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★★★★★

“Very good service, very good price”

Written on: 05/12/2014 by Howard136 (1 review written)

Brought a lovely little bike for my daughter from them. Price was very competitive and service second to none. Excellent email notification on despatch with the tracking, and arrived next working day. Can't wait to see daughters face on Xmas day… Read Full Review

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★★★★★

“Great service.”

Written on: 21/11/2014 by llPike423 (1 review written)

Bike for my grandson arrived Thursday morning about 8.15am,ordered on the Monday about 9.30pm,very well packaged,no problems,great service… Read Full Review

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★★★★★

“Quick Service, Great Price :-)”

Written on: 13/11/2014 by MartinIFS (1 review written)

Online order of Madison Jacket in sale £50 off :-) Good communication keeping my informed via email of order progress. Would definitely recommend to others. Thanks… Read Full Review

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★★★★★

“fast & friendly”

Written on: 13/11/2014 by Goodeer1982 (1 review written)

Good communication, fast reply to emails, best price I could find for bike, all arrived in perfect condition. Great service, cheers… Read Full Review

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★★★★★

“2 New Bikes”

Written on: 08/11/2014 by Yasminn97 (1 review written)

Bought 2 bikes, one of which was an ex-display model. Both bikes arrived within 2 days of placing the order and were already pre-assembled (just need to straighten the handlebars and put on the pedals). Prices were great, particularly for the ex-display model which only has a small insignificant missing part that was on the description. Overall great service and price… Read Full Review

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★★★★★

“Wonderful Service”

Written on: 31/10/2014 by SuEvans (1 review written)

I saved £130 on the bike! Yes it does have a couple of very small scratches but you know that you are buying ex-display. The bike arrived in super-fast time and the aftercare service is super, really friendly staff. Would recommend them 100% to all my friends and family, I wish I had found this company sooner!… Read Full Review

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★★★★☆

“re new bike ”

Written on: 30/10/2014 by russelledwa (1 review written)

great bike great price delivered when said happy with small scratches alas came with a punctured rear wheel still these things happen overall pleased… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 25/10/2014 by zygite (1 review written)

I visited to look at a Ridgeback Panorama. There were none on display so he made one up while I waited and then helped me size it up. The workshop chap made me a coffee while I waited. I placed the order and all subsequent enquiries were promptly answered, and very helpful. My bike is due to arrive on Monday after about 2 weeks. Very good service… Read Full Review

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★★★★★

“Fantastic value and service”

Written on: 15/10/2014 by DawnAmber (2 reviews written)

I called the shop 3/4 weeks ago and since there was an offer on the 2014 Saracen men's 20 inch bike, but hadn't been paid, I asked if I could pay a small deposit, and pay the remainder once pay day had arrived. The gentleman was extremely helpful and took a £20 deposit, saving the bike for me. I called back on Friday and paed the balance, again great service and straight forward and was told the bike would arrive this week, but I would receive an email the day before. I got my email on Monday… Read Full Review

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★★★☆☆

“Next time i'll use a local bike shop”

Written on: 11/10/2014 by bzJenkins366 (1 review written)

The bike I bought was at a good price when I bought it, but after waiting 11 days for it to be delivered and then finding out from my local bike shop that the front brake pads were contaminated and had to be replaced at a cost of £30 I will not be returning… Read Full Review

Ukbikesdepot's Comment

Written on: 13/10/2014

bzJenkins366,

Thanks for the review.

We cannot find your order on our system so cannot check why the delay of 11 days were.

We do state to give us at least 5 working days, at busier times this make take longer.

Did you get in touch with us regarding the brake pads? If you did we would have got some new pads out on a next day delivery service for you and paid for them to be fit.

Thanks
UKbikesdepot

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