Cycle Gear UKBikes Depot Reviews - www.ukbikesdepot.com

★★★★★
4.5 / 5
378
89% of users recommend this
  • Customer Service

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  • Value For Money

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Latest Reviews

★★★★★

“Spontaneous delivery at the best price from Cycle Gear...”

Written on: 28/08/2016 by MaxwellFitzpatrick263 (1 review written)

Excellent staff and website full of all the essential information. Simplicity in payment and amazing customer service and delivery. Always the first place to search for great bikes and frames at the best price. Thanks again… Read Full Review

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★★★★★

“Exceeded expectations for international customers”

Written on: 20/08/2016 by jpfearing (1 review written)

I was very reluctant to purchase something from the UK and ship it over to me in the US, especially from a company I had never heard of until about a week ago. They had my item in stock, they offered very reasonable shipping to the US and the ability to us multiple international friendly payment options. The website layout was easy to follow, the price was the best on the Internet and I received the item virtually immediately. From order to receipt it was less than a week and the item had to… Read Full Review

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★★★★★

“Couldn't be happier”

Written on: 18/08/2016 by Amgcampos (1 review written)

I found on their web site a really good offer for an ex-display bike. I spoke with them on the phone, and they were really helpfull and very friendly, the customer service was amazing. I received the bike in a couple of days. The bike's condition was even better than what I thought in first place from the description, only a couple of tiny scratches just as described, so really happy with my new bike and service overall. would highly recomend them… Read Full Review

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★★★★★

“Good customer care”

Written on: 15/08/2016 by JackH123 (1 review written)

I bought two bikes over the internet from this company. They are both very good quality bikes at extremely competitive prices. The first one was perfect. The second one had two small items missing. Upon contacting the company, they send these out on first class mail. Would recommend Cycle Gear for anyone wanting a bike… Read Full Review

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★★★★★

“Good service”

Written on: 14/08/2016

I am very satisfied with the telephone communication. Fast shipping and in perfect condition. Highly recommended professional cycling.I think with my friends the good work of Cycle Gear Depot UKBikes… Read Full Review

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★★★★★

“That extra bit of customer service fantatsic”

Written on: 27/07/2016 by Wrensw218 (1 review written)

Bought a bike from the guys about 18 months ago and although not used much the drop saddle failed. Couldn't find a dealer locally to fix and contacted the guys. They said send it back and we will see what we can do - 3 weeks later a fully serviced and working KS dropzone returned under warranty. Its great to get this kind of service from an online retailer and will continue to use them… Read Full Review

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★★★★★

“Great price, great service”

Written on: 23/07/2016 by RhettBennett144 (1 review written)

After looking at many online bike sellers, Cycle Gear was the only one I found that gave fantastic discounts on Genesis Croix de Fer 10 that I was after. After checking out Cycle Gear on Trustpilot etc decided to try it. Ordered product online on Tuesday a.m and my new bike arrived Thursday. I decided to use the 48 hour delivery which is £10 extra as I wanted item in a hurry - otherwise the delivery is free. Bike came extremely well packed in large Genesis factory box. All exposed tubes well… Read Full Review

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★★★★☆

“Good Level of Customer Service”

Written on: 23/07/2016 by ZionFletcher (1 review written)

I bought an ex-demo bike and it was packaged / delivered very quickly. Unfortunately it arrived without pedals but, upon bringing this to their attention, a response was received almost immediately and a set sent out promptly. All in all, an impressive level of customer service… Read Full Review

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★★★☆☆

“Not bad but could be a lot better”

Written on: 16/07/2016 by Hylandj (1 review written)

I recorded no confirmation that my order had been accepted or an email to say how much I was paying and what I was receiving. I then emailed them and they confirmed that my order was accepted and was due to be dispatched, but I still had no official confirmation. The delivery was speedy after this and parcelforce delivered well. The bike was packaged nicely. However, it was in worse condition than indicated by the description, with some bits quite dirty, obviously had been used as a demo too… Read Full Review

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★★★★★

“Bike”

Written on: 11/07/2016 by Salvatorez340 (1 review written)

Very pleased with bike quick delivery and eccellent… Read Full Review

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★★★★☆

“Happy Overall with Service and Product.”

Written on: 25/06/2016 by Martinzc211 (1 review written)

The bike arrived well packaged and looks a quality product. There were updates when appropriate from Cycle Gear telling of progress. Progress is the only little niggle I have. It was stated when ordering that the bike could be up to five days before delivery with exceptionable circumstances slightly more. It was ordered on the 10th June but took until 23rd June to arrive.In between these two dates I phoned the Company and they looked into it, were courteous and helpful and gave me a delivery… Read Full Review

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★★★★★

“First class retailer!”

Written on: 23/06/2016 by 218McGee (1 review written)

Great value, communication first class and delivery that was trackable all the way home. Bike arrived well packaged and in great shape save for one tiny little nick on fork yoke paintwork but that's nothing to complain about. All in all... very impressed… Read Full Review

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★★★★☆

“good service, thanks ;D”

Written on: 18/06/2016 by GiadaDobson (1 review written)

satisfied with the service, it took a bit more than 5 days to see the status change on the website, so I wrote a mail to which the answer was that the mailbox was full. So gave call, it was nice to be in touch with the reality of the world behind the website, thanks to the guy I had on the phone ;) So yeah, I love the bike, thanks people, I was money happily spent ! cheers … Read Full Review

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★★★★★

“Scott Scale JR20 Awesome Bike !!!!”

Written on: 13/06/2016 by Longboarder1 (1 review written)

Ordered Scott Scale JR20 for my sons birthday on Friday night, bank holiday weekend, arrived 5 days later all I had to do was fit pedals and handle bars. Cycle Gear did fantastic job assembling the bike and checking it over. As to the bike itself it is light and the suspension forks function perfectly well (Suntour get some bad press for kids forks,heavy with stiff springs) but works well for my son who is a light six year old! With the saddle dropped to its lowest position the standover height… Read Full Review

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★★★★☆

“Great price and only dealer able to get my size!”

Written on: 13/06/2016 by Kristenj8 (1 review written)

Needed a new bike quickly having broken a frame and coast to coast trip fast approaching! I am on the short side and these guys delivered on my sizing when no one else could, plus about £150 cheaper than list price. A little slower on delivery than originally promised but communicated well and delivered to an alternative address when requested. Also refunded delivery fee. Bike came well packaged and in perfect condition. Definitely recommended… Read Full Review

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★☆☆☆☆

“wish i hadnt”

Written on: 09/06/2016 by morbeam (1 review written)

ordered bike online told it was in stock could be 1 to 5 days ,,,,3 weeks later i returned home with an old cardboard box at my door it was my new bike from cycle gear ,with a buckled front wheel and 2 large dings on the paintwork… Read Full Review

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★★☆☆☆

“time i get my bike summer will be past”

Written on: 08/06/2016 by Cobym247 (1 review written)

2 weeks ive waited herd the excuses,,bank holiday etc promised it on monday hasnt even been dispatched wish i went elsewhere … Read Full Review

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★★★★★

“New mtb”

Written on: 27/05/2016 by Reuben45 (1 review written)

Got a new mtb!! Great company to deal with.. more than compensated me for an unfortunate error..would highly recomend, hastle free, polite and friendly..thank you. … Read Full Review

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★★★★★

“Fantastic service after a delivery error”

Written on: 24/05/2016 by 224Dowd (1 review written)

I ordered a bike from ukbikesdepot after finding a very good deal on their website for a previous year model bike, with a small amount of damage. Unfortunately they sent the wrong bike in error. I ordered a man's and they sent a woman's. I didn't realise this until it was set up by a local bike shop, so was annoyed at the inconvenience and cost. ukbikesdepot were understandably very apologetic and quickly arranged for a replacement. I was extremely happy and surprised that they replaced it with… Read Full Review

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★★★★★

“Outstanding company”

Written on: 19/05/2016 by Coull12985478 (1 review written)

This company is super-efficient. I got a great price, it was despatched much sooner than expected, was well-packed and the delivery company made tracking it's every move so simple. After sales service excellent too. Faultless… Read Full Review

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