Cycle Gear UKBikes Depot Reviews - www.ukbikesdepot.com

★★★★☆
4.5 / 5
410
88.5% of users recommend this
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Latest Reviews

★★★★★

“cube reaction hpa 500 sl ebike pllus 2 thule 9503 bike...”

Written on: 20/07/2017 by cleavee (1 review written)

purchased the above which are all exellent and service recieved was brilliant second to none would certainly reccomend great advice and freindly service would not hesitate to use again in the future… Read Full Review

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★★★★★

“Fabulous Personal Service, Price & Reliability”

Written on: 21/06/2017 by GilesSara (1 review written)

Really down to earth, relaxed, friendly people at this store behind their efficient online presence; definitely worth a call if you just need to check your purchase, or lack the knowledge as I did and would like the confidence to select a given bike, frame or wheel size. These kids' formative birthday presents matter, right? I only discovered the lovely staff by chance when ordering the first Saracen Tufftrax mountain bike in 2014, which was a seasonal discount and a steal of a price. (Such a… Read Full Review

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★★★★★

“Great responsive service!”

Written on: 14/06/2017 by pabx (1 review written)

I've had problems with my gear changers on my new bike and got an immediate response on calling agreeing to send replacement parts and cover the labour costs of installation .Thanks ukbikesdepot… Read Full Review

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★★★★★

“Perfect transaction-Loving my new bike”

Written on: 13/06/2017 by Upton31 (1 review written)

This purchase was so smooth and easy there not really a lot to say. I made my order online received an email with link to follow my order and also tracking details for the courier. Very pleased they used Parcelforce. Received my bike extremely well packaged with the minimal amount of assembled. Literature and safety guides included. I wouldn't hesitate in using them again. … Read Full Review

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★★★★☆

“Ridgeback dimension 26. Would use this company again”

Written on: 07/05/2017 by TheBench (2 reviews written)

I was after a ridgeback dimension 26 for my son (him having test ridden one previously). After a bit of shopping around I found one online with this shop at the best price, and better still the website said it was in stock and for a premium if I ordered before 2pm on the Friday could also be delivered on the Saturday. Ideal as it was a bank holiday weekend and the kids were pestering me for a Forest of Dean trip. I went ahead and ordered that Friday lunchtime and received the order confirmation… Read Full Review

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★★★☆☆

“Quick delivery but very high price”

Written on: 02/05/2017 by nmarklew (1 review written)

Having ordered a branded, metal component (headset compression ring), I was disappointed to receive an unbranded, plastic alternative along with a note saying "THIS IS NOW THE ONLY 1 INCH O RING AVAILABLE". I was given no notice that the part I ordered was not in stock (the website said it was) or given the option to change or cancel my order. Furthermore I was charged the standard £5.99 for carriage when the envelope shows it only cost £2.00 for postage. A bit of profiteering there I think… Read Full Review

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★★★★☆

“Good service overall”

Written on: 26/04/2017 by Harrison126 (1 review written)

Good service overall but the order updates on the website left me a little confused. I contacted customer services who replied very quickly and the bike was delivered on time. The bike itself was in excellent condition and exactly as ordered. Great price, good service… Read Full Review

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★☆☆☆☆

“Be careful paying extra to get bike delivered by sat.”

Written on: 25/04/2017 by ylStafford26 (1 review written)

I'm a little disappointed, and my daughter heart broken. It was her bday today and i brought her a new bike, i bought the bike on thurs evening and payed the extra fee for sat delivery,jus to make sure it was here, as it was important, as u can probably guess it didn turn up. It's the first time I have used your company, and my daughter is now 3, as a first impression I'm not convinced, n I'm not sure if I could trust you for future bdays to come good, because I'm sure this won't be the last… Read Full Review

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★★★★★

“Surpassed my expectations!”

Written on: 11/04/2017 by mlcc146 (2 reviews written)

My recent experience with ukbikesdepot has been exceptional. Before ordering 2 mountain bikes I contacted Cycle Gear by phone to enquire about availability, delivery times, assembly/checks and assess a retailer I have had no earlier dealings with (I had seen the Review Centre ratings). The friendly and efficient manner my questions were dealt with addressed any concerns I may have had. One bike was in stock, the other would be ordered from the manufacturer and both were at the best price… Read Full Review

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★★★★☆

“First time oorder”

Written on: 06/04/2017 by Neal.P.H (1 review written)

First time online with this company easy to use web site and ordering process. Sales quickly ( next day) advised me that the item was out of stock and a new upgraded item was due in the following week or so. 12 days later no item had arrived so had to email company late evening for an update, another quick reply early the following morning informed me that the item was due in that day and would be with me the next day. Customer service in reply was very good only fault I can find was… Read Full Review

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★★☆☆☆

“Good price but...”

Written on: 31/03/2017 by RRegenR (1 review written)

Good price but 8 days for delivering is so bad for 21st century… Read Full Review

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★★☆☆☆

“Good price but...”

Written on: 31/03/2017 by RRegenR (1 review written)

Good price but 8 days for delivering is so bad for 21st century… Read Full Review

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★☆☆☆☆

“Not quite right”

Written on: 27/03/2017 by Woods447 (1 review written)

Having been led to believe I was purchasing a fully assembled bike, I was disappointed to receive a half assembled box of bits. ( A telephone enquiry during which the sales staff discussed how the workshop would fit the correct mudguards I had called to check would fit the bike, gave the impression the bike would be complete) The bike came with one page of general assembly instructions, that were not appropriate to my purchase. Unless you are experienced in bike assembly, and have a good… Read Full Review

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★★★★★

“Excellent bike,well packaged and delivered on time.”

Written on: 20/03/2017 by Carinab209 (1 review written)

Good deal on this bike, assembled bike, with a slight fix required on the battery holder - took half an hour and was fixed. Attached my own garage find pedals, charged battery. Went riding. This bike is the ' nuts' and definitely worth getting the larger battery and stronger cx drive motor, fairly light and just excellent power on tap. If you buy this model, order some pedals and make sure the battery holder is tight and tested working in the presale notes. But easy to fix if not, look on… Read Full Review

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★★★★★

“Top Notch Service. ”

Written on: 11/02/2017 by Spadetownboy (1 review written)

I came across Cycle Gear UK while trawling the internet for the bike I was after at an affordable price. Not only did they have my bike in my specification but at a price that seriously undercut anywhere else. A quick phone call later to check measurements and I ordered online at 1245 pm, received a return call to confirm the product was dispatched, it arrived from Halifax to Kent at 1103am the following day. The bike was securely packaged, hence arriving undamaged, 10 minutes to attach the… Read Full Review

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★★★★★

“Loving my new wheels ”

Written on: 11/02/2017 by Grantmccall63 (2 reviews written)

This is the first time I have bought from UK Bikes Depot. Great service, answered my emails and telephones calls. I got a bargain and love my new wheels. Thanks to all the team… Read Full Review

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★★★★★

“Loving my new wheels ”

Written on: 11/02/2017 by Grantmccall63 (2 reviews written)

This is the first time I have bought from UK Bikes Depot. Great service, answered my emails and telephones calls. I got a bargain and love my new wheels. Thanks to all the team… Read Full Review

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★★★★★

“Very good, i would order again.”

Written on: 19/01/2017 by 233Aguirre (1 review written)

I'm very happy with my order at Cycle Gear. The email support answered all my questions very satisfactorily. The priority delivery with DHL Express was a surprise and i was very happy with it. The whole process from order to delivery took very long, but i think this was because of vacations and sales in January, so this didn't matter. I definitely would order again and am very happy with my new bike… Read Full Review

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★★★★★

“Very good service”

Written on: 16/01/2017 by ScottAddict (1 review written)

Ordered new Shimano shoes online, really good price and carried the wide fitting pair I needed, emails arrived to confirm order and dispatch, the whole process took about 36hrs, would use again. Excellent… Read Full Review

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★☆☆☆☆

“Never again!”

Written on: 30/12/2016 by Makena283 (1 review written)

Delivered wrong bike for Christmas so had no bike on Christmas morning. Told I should have checked. Went to Evans on boxing day. They were brilliant. Will never buy from this company again… Read Full Review

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