Cycle Gear UKBikes Depot Reviews - www.ukbikesdepot.com

★★★★★
4.5 / 5
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Latest Reviews

★★★★★

“Whyteleafe T130”

Written on: 17/04/2015 by Wol69 (1 review written)

Well what can I say apart from absolutely amazing from start to finish. Had a slight problem with the size frame ordered not being available but a very prompt call from these guys and the situation was very much more than rectified. Thank you very much, can't wait to get to Bike Park Wales and hit the trails on my new T130 SCR Works. Very happy and the bike was very easy to assemble (handle bars and front wheel), highly recommend and will purchase from them again in the future… Read Full Review

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★★★★★

“cube gtc slt”

Written on: 29/03/2015 by McLeodhg376 (1 review written)

great bike 15% worth of free gear great service free delivery would use cycle gear again if i needed… Read Full Review

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★☆☆☆☆

“I obviously don't matter.”

Written on: 27/03/2015 by Josieb260 (1 review written)

I paid in full for a bike listed online as in stock, it wasn't. Delivery date has been set further back, and I'm still waiting. This business has never called or emailed to let me know what's going on, I just don't seem to matter to them. When I call I get excuses. I've been buying mountain bikes since 1987 and remember each one more clearly than the birth of any of my children !! This is without doubt the worst bike purchase I've ever made and a terrible introduction to Cube ownership, it's… Read Full Review

Ukbikesdepot's Comment

Written on: 30/03/2015

Hi,

Thanks for the review, I have tried to follow this up from my end but am struggling to find a cube order under that name or something similar.

Thanks
Cycle Gear- UKbikesdepot.com

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Konarider's Comment

Written on: 31/03/2015

It's a stereo 160 HPA race paid for on February 1st, I'm the person who hasn't received a contact from you in 8 weeks. Was hoping to get it for Easter, but not holding my breath.

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Konarider's Comment

Written on: 12/04/2015

I have now received the Cube thank you. It is a fantastic piece of kit. During the unboxing and assembly of the bike I found it had play in the head set, the body of the front brake caliper was rubbing on the disc and the front derailleur was miles out of alignment. On the first two days riding the threaded bolt that fixes the rear shock to the rocker has worked loose, leaving me needing to check every point on the suspension before the next ride.
Minor problems, but not unbox and ride.

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★☆☆☆☆

“Utterly terrible ”

Written on: 25/03/2015 by robcole1984 (1 review written)

I recently purchased a bike from here, didn't spend a lot and was happy with the price. However, when the bike arrived it was obvious there was absolutely no care and attention taken in putting it together, almost everything was loose, poorly fitted and un-lubricated. After a few hours riding it developed a crunching noise so I took it in to my local bike shop. On return they asked where I had bought it because, in their words, "whoever put it together should be sacked". After ordering I… Read Full Review

Ukbikesdepot's Response to robcole1984's Review

Written on: 30/03/2015

Hi,

Thanks for the review and thanks for bringing this to our attention.

Firstly we must apologise for the condition that the bike turned up in, please can you tell us what was "loose, poorly fitted" and we can bring this up with the mechanic and improve the service.

Secondly, we received your order on the 25th April and it was dispatched on the 3rd march. We quote 5 working days for dispatch. This was dispatched on the fourth working day.

If you email through the details of the crunching noise we will happily reimburse any costs involved.

Thanks
Cycle Gear- UKbikesdepot.com

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Robcole1984's reply to Ukbikesdepot's Comment

Written on: 02/04/2015

Hi,

I appreciate you getting back to me, I will drop you an email with the details.

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★★★★★

“Great service, great price and a great Bike”

Written on: 24/03/2015 by PKFY (1 review written)

Checked these reviews before ordering as have never bought a bike online and have heard horror stories. All I can say is brilliant company ... Team called to say Bike was being shipped next day and that some additional pedals would follow. Bike arrived following day really well packed and clearly had been properly set up before then being re-packed for shipping. Took me about 30 mins to put front wheel / handlebars and pedals back on and Bike was perfect. Fantastic price ( saved £ 350… Read Full Review

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★★★★★

“Ex display Equilibrium”

Written on: 21/03/2015 by tomdelvescrewe (1 review written)

I ordered an ex display 2013 Genesis Equilibrium as a winter trainer and club bike. It arrived a couple of days later perfect as described, well packed and undamaged via TNT. Unfortunately a front skewer and pedals were missing but these were sent by return post - the pedals were upgraded items as well! It is an excellent comfortable steel bike and will probably get more use than my expensive carbon bikes. Great service from UKBikes Depot… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 21/03/2015 by Carsonyb289 (1 review written)

Would like to say we had excellent service and every question was answered promptly and bike arrived in good condition and on the day promised. Would recommend to my friends… Read Full Review

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★★★★★

“Excellent service”

Written on: 04/03/2015 by TimPatt (1 review written)

Initially we ordered an ex display hybrid bike for my young son. Unfortunately when it arrived it had been totally trashed by the courier. On contacting Bike Depot they promptly arranged collection of the wreckage. The bike had been significantly reduced in price as it was ex display and had a dent in the frame ( it had more than a dent after the courier had go hold of it!!). There were no other bikes of a similar spec available at a similar price. Following a discussion with a very pleasant… Read Full Review

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★★★★★

“Good service, cheap price”

Written on: 04/03/2015

Ordered a Cube SUV Hybrid eBike online. Good deal on the accessories, thank you. It did take slightly longer than the 5 days, and on the 5th day I asked nicely by email for expected delivery date. They got back to me straight away, and promised next day delivery once it was delivered from their supplier. (PS, Someone else in the office also got back to me later in the day, saying the office had already responded, I think this person must take the brunt of the complaints and missed the… Read Full Review

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★★★★★

“Great product and excellent service”

Written on: 27/02/2015 by JerryFournier (1 review written)

Ordered my bike on Tuesday and it was delivered on Friday. Came well packaged and was easy to assemble. The bike was advertised as a 'display model' at a very good price, the bike I received looked new with very slight marks on the frame which wiped off with a damp cloth so I was very happy with the condition. The website is clear and the ordering process is simple, I got a confirmation email immediatly and another email confirming that the bike had been despatched. Cannot fault this… Read Full Review

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★★★★★

“Excellent, accommodating service!”

Written on: 20/02/2015 by 49smk (1 review written)

I’m a bit late with my review of Cycle Gear/UK Bikes Depot given I ordered back in December… whoopsie daisy, so here it is better late than never. ;-) From my experience they were brilliant, I ordered a Genesis Grapil Full Suspension frame that was already MASSIVELY discounted (already reduced by 77% IIRC), but was still above my budget, I emailed them asking if they had any potential for further movement on the price, and I received a swift email back from them in which they graciously… Read Full Review

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★★★★★

“Second purchase from uk bikes depot”

Written on: 11/02/2015 by Algebra136 (1 review written)

Returned to this company as the price ,service and staff were excellent with my first purchase.My second experience was exactly the same and I am delighted with the bike and transaction.An excellent company to deal with… Read Full Review

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★★★★★

“Superb sevice”

Written on: 10/02/2015 by clbirkett (1 review written)

After being let down twice by another on line cycle shop, a phone call to Cycle Gear sorted it out, one Ridgeback cycle for the same price as the first shop, friendly and courteous staff eager to help out, I will definitely use Cycle Gear again… Read Full Review

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★★★★☆

“Ordered a ridgeback speed picked it up next day worth...”

Written on: 07/02/2015 by johnfromlytham (1 review written)

Ordered a ridgeback speed picked it up next day worth the 100 mile trip saved £130… Read Full Review

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★☆☆☆☆

“Disappointing.”

Written on: 04/02/2015 by AndyHebdenBridge (1 review written)

Ordered a bike rack monday over the phone and was told it'd be available to pick up instore wednesday. Called in this afternoon before 5pm and it hadn't arrived...no explanation and couldn't confirm when it would arrive. So much for trying to supoort loval businesses...now ordered on Amazon, cost less and guaranteed next day delivery before 1pm… Read Full Review

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★★★★★

“Best price for cube 240”

Written on: 16/01/2015 by MJK1028 (1 review written)

After a lot of research looking for the right bike for my 8 year old, I found the Cube 240 £50 cheaper than anyone else. I phoned to ask a few question and found them to be helpful and friendly and then I had the bike within a week. Gears and breaks were all set up perfectly, it was just a matter of popping the handlebars, front wheel and pedals on, and it was ready to go. All in all, a fantastic bike at a fantastic price - would recommend… Read Full Review

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★★★★☆

“Happy at last.”

Written on: 11/01/2015 by Nathan475 (1 review written)

I bought a Saracen mantra pro back in September. On its maiden flight the back wheel came off and continued to do so each time I rode it. It was returned to cycle gear in Halifax. Had some major issues with cycle gear since then and at times I felt like really losing it with them. However just this weekend I returned with my bike and a young lad looked at it and dealt with it properly. He was a credit to the store and defused a situation with charm and professionalism. I would recommend cycle… Read Full Review

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★☆☆☆☆

“Compete waste of time and money ”

Written on: 09/01/2015 by Chrisdddavis (1 review written)

I recently took my mountain bike, to cycle gear Halifax for a break service. After a week I finally recived a call informing me my bike was ready for collection. Upon test ride it became clear that it was practically unrideable and also unsafe. When I expressesed my concerns to the staff, I was told it was perfectly exepitable, regardless of the fact the brakes did not work. I found the staff surly and utterly useless! Don't waste your time and money… Read Full Review

Ukbikesdepot's Response to Chrisdddavis's Review

Written on: 11/01/2015

Hi,

I believe you were called prior to collection and kept informed during the repair process?

The bike was tested for braking and you were told the new pads would normally bed in after a couple of rides to improve performance and if not satisfied to bring it back also you were advised you may need the other rotor replacing as it is scored.

All our mechanics are Cytech trained(the industry standard) so are qualified to advise you, perhaps if you had not adopted such an aggressive attitude you may have had a better experience, and talking down to the staff calling them "some kid". Also taking three members of staff as you were acting aggressive towards us.

Please return the bike so we can advise how to proceed.

Thanks
Cycle Gear

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★★★★★

“good price and service”

Written on: 09/01/2015 by jrbeck (1 review written)

I noticed a very heavily discounted frame at this retailer, did a bit of research and found there had been problems and a recall. I sent them an enquiry looking for reassurances about whether these had been addressed, warranty and sizing. The reply was prompt and comprehensive, I then ordered the frame and received it in two days. Will use again and recommend… Read Full Review

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★★★★★

“Superb retailer, highly recommended”

Written on: 08/01/2015 by Crossob249 (1 review written)

I sent an email to Cycle Gear, UK Bikes Depot querying Christmas delivery as I'd missed the last guaranteed delivery date cut off point. I got an immediate reply offering to send the item by Royal Mail Next Day Delivery. To be honest, I didn't hold out much hope of getting it, but as promised it arrived the next day. Sadly the jacket didn't fit (my son must have grown overnight!) so I returned it, and as promised, got an exchange the very next day. Fantastic service, highly recommended… Read Full Review

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