Cycle Gear UKBikes Depot Reviews - www.ukbikesdepot.com

★★★★★
4.5 / 5
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Latest Reviews

★★★★★

“Good service, but do phone if the online progress...”

Written on: 18/08/2015 by Petersoner442 (1 review written)

A few hiccups at first, the bike I ordered, and showing as 'in stock', wasn't. Apparently I was ordering when stocks of 2015 bikes were nearly exhausted and before 2016 bikes are due for delivery. The information and status of the online order processing was initially unhelpful and it took an enquiring phone call to kick start progress. However on the phone the staff were helpful and knowledgable, and found an alternative that was in stock. The 'new' bike was built, well packed, and delivered… Read Full Review

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★★★★★

“on time and as described, reasonably priced”

Written on: 15/08/2015 by MarcoMcMillan (1 review written)

mail ordered a bike; arrived promptly at the parcelforce depot, but they weren't able to deliver in time windows so I had to go to the depot to pick it up. excellent set of wheels, as described… Read Full Review

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★★★★☆

“advice,price,delivery”

Written on: 10/08/2015 by gazwagon (1 review written)

Saw a Genesis Equilibrium ltd at a grew price. Unsure of size but called the shop and was advised a 54cm would be the right one. Used the finance option which was quick and easy and requested Saturday delivery. Bike duly arrived well packaged. Think it took longer to take the packaging off than putting the bike together. Bike was a perfect fit and I'm blown away on how good the ride is. After ordering elsewhere online perhaps including a small hex key set may be an idea?… Read Full Review

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★★★★★

“FANTASTIC”

Written on: 06/08/2015 by Tinkerbellshell (1 review written)

Ordered on Tuesday, despatched Friday and would have been delivered Monday if the Parcel carrier hadn't messed up and lost it, but, got it Tuesday. Ridgeback MX200, brilliant starter bike and great fun, the price was unbelievable too, cannot fault the service, the price or the bike. Highly Recommended… Read Full Review

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★★★★★

“Fantastic Service, Best price”

Written on: 18/07/2015 by Dayanaran461 (1 review written)

Bought the Genesis Volant 20 on the Monday, got it delivered the following Wednesday. Very well packed and partially assembled. It didn't take me long to get on the road. … Read Full Review

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★★★★☆

“Very happy in the end!”

Written on: 16/07/2015 by AndrewMessy (1 review written)

I initially ordered a Cube Attention SL 29 but due to the remaining model in stock being damaged I was told it was unavailable. As a solution I was offered an upgrade to the Cube LTD Pro for an additional cost of £50. I was happy to pay this extra charge as the price difference between the two models is typically circa £200. All in all I was happy with the service, more communication from Cycle Gear would have been appreciated but can't complain with the service I received. Very happy with… Read Full Review

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★☆☆☆☆

“Delivered late, no assembly instructions and no tools”

Written on: 14/07/2015 by MarkG123123 (1 review written)

Paid for next day delivery but alias bike was not delivered. Called the company (they never called me to explain) and they agreed mistake so refunded cost of next day delivery. When the bikes did arrive there was no instructions how to assembly (outside of a general bike user guide) and no tools supplied to assemble it. I ordered the bikes for a holiday with my children, given delays in getting the bikes and unable to build it when they eventually did arrive, I'm now out of time. Tomorrow… Read Full Review

Ukbikesdepot's Response to MarkG123123's Review

Written on: 15/07/2015

Hi Mark G,

We are struggling to find an order related to the name Mark G.

If you drop us an email I'm sure we can clear things up for you.

Thanks,
Cycle Gear

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★★★★★

“Great service. Great Price”

Written on: 13/07/2015 by Jaidyn252 (1 review written)

Attracted by the price on a a newer Genesis Core. Swift workshop visit and delivery. Bike has arrived ahead of time. Exceptionally well packed to prevent any knocks or chips in transit. Would thoroughly recommend if you know what you are looking for. Have yet to get out on it but all looks in good order… Read Full Review

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★★★★★

“Great service ”

Written on: 07/07/2015 by POPPYGUN (1 review written)

bourght a genesis croix de fer 20 at 12.30 monday on website paid the extra for 24 hour delivery and got it tuesday at about 12.30 great service great bike would recomend to family and friends and at the best price i could find on web.What more could you ask. Also rang shop who answered all my questions. thanks… Read Full Review

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★★★★★

“Again superb service”

Written on: 02/07/2015 by lizbh (2 reviews written)

Once again I received absolutely fantastic service. The staff member on the phone was really helpful in finding the right bike for my nine year old daughter. I phoned on the Tuesday and explained that it was my daughters' birthday on the Thursday. He kindly said they'd try to get it to me for the Friday rather than the Monday. As it turned out it arrived on the Thursday; so we (and especially our daughter) were thrilled. This is the fourth bike we've bought from bikesdepot and would always… Read Full Review

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★★★★★

“Above and beyond”

Written on: 26/06/2015 by GuySkelton (1 review written)

Having initially tried to buy a Genesis Volare 20 the team at UK Bikes Depot were plagued with stock and supplier issues. Throughout the issues they kept me informed and went above and beyond to make sure I got the bike I wanted. They even went so far as to upgrade me at a discounted price to apologise for the issues (and arranged a free Saturday delivery). This is much further than any other bike shop has ever gone for me and it has ensured that I'll be returning when I (inevitably) want a new… Read Full Review

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★★★★★

“Faultless service”

Written on: 08/06/2015 by Bikeybike (1 review written)

I found UK Bikes Depot while searching for the best price for a new bike. They had the bike i wanted in stock and were offering the best deal around especially with the free kit. The web site was very easy to navigate and order from. I was able to check on the progress of the bike and notified when it had been dispatched. Delivery was next day after being dispatched. Over all the bike arrived with-in one week of ordering and was well packaged and free from any damage. After minor assembly i… Read Full Review

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★★★★★

“Great Value and Great Service”

Written on: 02/06/2015 by AdrianBerkshire (1 review written)

I ordered a 2014 Genesis Day One from UKBikes Depot at 8.pm on a Thursday evening and picked up from my local courier depot on the Saturday having tracked it through the courier system. The bike was in excellent condition, partially assembled and well packed and at a substantially lower price than any other retailer. A couple of cable retaining clips had gone astray in delivery. These were despatched to me immediately when I contacted the company and were with me within 2 days. Overall an… Read Full Review

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★★★★★

“Tour de Fer”

Written on: 01/06/2015 by DexPanthenol (1 review written)

I ordered a Genesis Tour de Fer in January.I bought it unseen but relied heavily on information provided by the lady at CG. Had to wait until March for delivery due to production delays at Genesis.I was told this at the time of purchase and I was kept informed by the staff at CG throughout. In fact the bike arrived earlier than expected and was expertly prepared by CG. Just taken it in for first cable adjustment done free of charge and at my convenience. Very pleased with the bike and very… Read Full Review

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★★★★★

“Great bike great price”

Written on: 23/05/2015 by Baxtersdad (1 review written)

After a 2plus year lay off from cycling I took the plunge and ordered a cube stereo 160 the cyclegear price couldn't be beaten once ordered all queries were answered and the whole process took a week from order to delivery. The worse part waiting for it to get to me. Great bike Great price Great service ! Just got to get used to 650b wheels and slacker angles!!!!!… Read Full Review

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★★★★★

“Kind and professional customer service”

Written on: 23/05/2015 by 64Beach (1 review written)

Kind and professional customer service, the bike arrived damaged on Friday and promptly they sent me another new bike on Tuesday. I recommend for the attention and seriousness… Read Full Review

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★★★★★

“Great friendly service”

Written on: 22/05/2015 by kkDonahue93 (1 review written)

The bike I ordered was not in stock so I was offered a better bike as a replacement and it was delivered the next day. Good quality sturdy bike. Great friendly service. Highly recommended… Read Full Review

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★★★★★

“Whyteleafe T130”

Written on: 17/04/2015 by Wol69 (1 review written)

Well what can I say apart from absolutely amazing from start to finish. Had a slight problem with the size frame ordered not being available but a very prompt call from these guys and the situation was very much more than rectified. Thank you very much, can't wait to get to Bike Park Wales and hit the trails on my new T130 SCR Works. Very happy and the bike was very easy to assemble (handle bars and front wheel), highly recommend and will purchase from them again in the future… Read Full Review

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★★★★★

“cube gtc slt”

Written on: 29/03/2015 by McLeodhg376 (1 review written)

great bike 15% worth of free gear great service free delivery would use cycle gear again if i needed… Read Full Review

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★☆☆☆☆

“I obviously don't matter.”

Written on: 27/03/2015 by Josieb260 (1 review written)

I paid in full for a bike listed online as in stock, it wasn't. Delivery date has been set further back, and I'm still waiting. This business has never called or emailed to let me know what's going on, I just don't seem to matter to them. When I call I get excuses. I've been buying mountain bikes since 1987 and remember each one more clearly than the birth of any of my children !! This is without doubt the worst bike purchase I've ever made and a terrible introduction to Cube ownership, it's… Read Full Review

Ukbikesdepot's Comment

Written on: 30/03/2015

Hi,

Thanks for the review, I have tried to follow this up from my end but am struggling to find a cube order under that name or something similar.

Thanks
Cycle Gear- UKbikesdepot.com

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Konarider's Comment

Written on: 31/03/2015

It's a stereo 160 HPA race paid for on February 1st, I'm the person who hasn't received a contact from you in 8 weeks. Was hoping to get it for Easter, but not holding my breath.

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Konarider's Comment

Written on: 12/04/2015

I have now received the Cube thank you. It is a fantastic piece of kit. During the unboxing and assembly of the bike I found it had play in the head set, the body of the front brake caliper was rubbing on the disc and the front derailleur was miles out of alignment. On the first two days riding the threaded bolt that fixes the rear shock to the rocker has worked loose, leaving me needing to check every point on the suspension before the next ride.
Minor problems, but not unbox and ride.

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