Cycle Gear UKBikes Depot Reviews - www.ukbikesdepot.com

★★★★★
4.5 / 5
89% of users recommend this
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Latest Reviews

★★★★★

“Fantastic value and service”

Written on: 15/10/2014 by DawnAmber (2 reviews written)

I called the shop 3/4 weeks ago and since there was an offer on the 2014 Saracen men's 20 inch bike, but hadn't been paid, I asked if I could pay a small deposit, and pay the remainder once pay day had arrived. The gentleman was extremely helpful and took a £20 deposit, saving the bike for me. I called back on Friday and paed the balance, again great service and straight forward and was told the bike would arrive this week, but I would receive an email the day before. I got my email on Monday… Read Full Review

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★★★☆☆

“Next time i'll use a local bike shop”

Written on: 11/10/2014 by bzJenkins366 (1 review written)

The bike I bought was at a good price when I bought it, but after waiting 11 days for it to be delivered and then finding out from my local bike shop that the front brake pads were contaminated and had to be replaced at a cost of £30 I will not be returning… Read Full Review

Ukbikesdepot's Comment

Written on: 13/10/2014

bzJenkins366,

Thanks for the review.

We cannot find your order on our system so cannot check why the delay of 11 days were.

We do state to give us at least 5 working days, at busier times this make take longer.

Did you get in touch with us regarding the brake pads? If you did we would have got some new pads out on a next day delivery service for you and paid for them to be fit.

Thanks
UKbikesdepot

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★★★★★

“Madison storm jacket”

Written on: 09/10/2014 by 47Grantham (1 review written)

Excellent prompt service. Item arrived within 2 days of ordering. Free delivery and the jacket was £20-£50 pounds cheaper than other shops!… Read Full Review

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★☆☆☆☆

“Very rude and petty customer service.”

Written on: 08/10/2014 by clare1975 (1 review written)

Ordered a bike and when 8 days later it hadn't even been despatched, emailed to ask where it was and opened a PayPal dispute. Got a very shirty and sarcastic email about dispatch times and also telling me that even though it had been due for dispatch tpday or tomorrow, they were now going to delay it because I had complained!!!! Very poor service which has left me very angry. Will not use this website again… Read Full Review

Ukbikesdepot's Response to clare1975's Review

Written on: 08/10/2014

Hi,

As already stated in email the site states that it may take longer as busy periods. There is also a large bright green banner across the top of the website that states we are currently behind on dispatch, that you say you had forgotten about.

We never said that we would delay the order because of this! We said we didn't know how long it would take as payment is on hold because of a dispute started by yourself and PayPal were getting in touch with us on what to do next.

UKbikesdepot

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★★★★★

“Good service”

Written on: 07/10/2014 by happydad56 (1 review written)

My son and I had looked around at various shops and websites and read many reviews of bikes and couldn't find we we wanted. A work colleague suggested I take at look at Uk Bikes depot and I am glad I did. We chose a ridgeway ex display. My son assembled it last night and rode it to school today and is very happy with it. Thanks a lot… Read Full Review

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★★★★★

“Excellent Service”

Written on: 07/10/2014 by dcardy (1 review written)

We were looking for a bike for our son's fifteenth birthday. We did a goggle search for the bike he wanted and UK bikes Depot.com came up, had not used them before. The bike we originally wanted was out of stock, however we were offered a great alternative. We were extremely happy with the customer service, kept up to date throughout the ordering process and the dispatch and received tracking information. Would happily use the company again and would recommend to friends… Read Full Review

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★★★☆☆

“Good in parts”

Written on: 27/09/2014 by peloton (1 review written)

Bought a Saracen Urban Escape ESC Ex Display hybrid bike 20"for £179.99 came in a respectable time of 5 days and neatly boxed.Included a bike spanner and an allan key also standard pedals which they did say were not included on the web page. A few marks here and there nothing to get upset about, it is ex display and a good markdown in price. A couple of negatives: illustrated on web page as a 2014 model (black with red coach lines) it is NOT it is a 2013 model(dark blue with white coach… Read Full Review

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★★★★★

“Great service, quick replies and fantastic bike”

Written on: 21/09/2014 by Mbfra85 (1 review written)

I have ordered an ex display hybrid bike at a bargain price, expecting some cosmetic marks. The bike arrived in perfect condition and is an absolute pleasure to ride. Despite delivery problems only due to TNT, the staff at Cycle Gear has done a fantastic job as soon I rang them and ensured my bike was with me asap. Great communication, pleasant staff and great bike, would recommend without a doubt… Read Full Review

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★☆☆☆☆

“Very poor service”

Written on: 20/09/2014 by thwiseman (1 review written)

Rang before ordering to check bike in stock and delivery time, when it had not arrived 5 days after ordering, after being quoted 3-5 days delivery. I rang them again, to be told they were very sorry and would send it out on a next day Saturday delivery to make amends. I called Saturday afternoon after waiting in all morning, only to be told that the bike was not even in stock. Quite possibly the worst on line service I have come across. … Read Full Review

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★★★★★

“Great price & great service”

Written on: 09/09/2014 by McDonough52 (1 review written)

I ordered a bike for my wife. It was an ex-display model, so was expecting some cosmetic damage. We were very pleasantly surprised to see when it came that there were only two small marks - one on a crank (pedal arm) - which would happen very quickly anway, and the second mark was on the gear shifter. Other than that it was immaculate. It's worth being aware that it needs some minor assembly - namely, the handlebars, the pedals, the front wheel (and for this bike, the front mudguard). None are… Read Full Review

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★★★★★

“Cannot fault purchase.”

Written on: 01/09/2014 by ron1955 (1 review written)

Bought a Ridgeback Comet ex display model. It arrived promptly and well packaged. Bearing in mind it was ex display it was in excellent condition with only a couple of minor scuff marks. Really superb service… Read Full Review

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★★★★★

“Ridgback 17 inch 603”

Written on: 27/08/2014 by milkingthecows (1 review written)

Great Bike at a very good price .Excellent staff very helpfully and knowledgeable. One tiny part missing arrived next day after phone call.The bike was a birthday present for my son It arrived just in time (11 days) .He is over the moon with it… Read Full Review

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★★★★★

“Fantastic service with super quick delivery”

Written on: 27/08/2014

Kids Ridgeback bike ordered late Tuesday evening and delivered first thing Thursday. Good quality product ant a great price would use again… Read Full Review

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★★★★★

“Great service, ”

Written on: 26/08/2014 by Lenav66 (1 review written)

Excellent service and great saving on my sons bike. Bike came when promised with full instruction manual and no problems at all. Thanks Guys… Read Full Review

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★★★☆☆

“Great bike at a great price. Slow delivery.”

Written on: 25/08/2014 by Harmony2376 (1 review written)

Having toured around all the local bike shops and narrowed down what I wanted, I found a great deal on a 2014 RIDGEBACK Speed Mens Ex-Display Hybrid Bike for £199.99. There are a couple of Ex-Display scratches on the frame, but for a great price I dont mind that at all. The bike is light, sturdy and has all the bells and whistles I need, without spending a fortune. The trigger shifters are wonderful and the handlebar grips are supremely comfy. The website said it would take a couple of days… Read Full Review

Ukbikesdepot's Response to Harmony2376's Review

Written on: 25/08/2014

Hi,

Thanks for the review.

If were not mistaken it was an ex-display model that you bought so the cosmetic marks were to be expect, if not please get in touch so we can rectify this.

Also the website states 1-5 days for dispatch but at busy times this can take longer. We apologise for taking longer and we have now got extra staff to cope with the backlog so this wont be happening again. We also have options of 24, 48 and a Saturday delivery if you wanted the bike quicker.

For future reference we have assembly instructions on our site for the bikes.

Many thanks
Staff @ Cycle Gear

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★★★★★

“Bargain Ridgeback Speed”

Written on: 16/08/2014 by Silburkp (1 review written)

Looking for a Ridgeback Speed which retails elsewhere at around £330 was pleasantly surprised to find Cycle Gear UKBikes Depot offering it for £199.99 - described as ex-display. Ordered on a Saturday the bike arrived the following Wednesday, with an email and tracking instructions provided the night before. Brand new and in the original packaging, so not quite sure what was ex-display about it. Did require a little assembly, but relatively straightforward with a couple of Allen keys, a… Read Full Review

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★★★★★

“Great bike, great price, could not find cheaper”

Written on: 15/08/2014 by gcos6 (1 review written)

I wanted a robust mid-price range tourer and decided on the Ridgeback Voyage. This normally retails at £800 but Cycle Gear UKBikes Depot were selling it for £599.99 - 25% off! Bike arrived within six days and did require a little assembly, but this shouldn't be a problem with anyone with a little mechanical know-how… Read Full Review

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★★★★★

“excellent balance bike for my granddaughter + safe...”

Written on: 14/08/2014 by Willoughbybr357 (1 review written)

I found this site on google and they have supplied me with a first class product in perfect condition. I will check here first for the next bike… Read Full Review

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★★★★★

“Excellent Service, Highly Recommended”

Written on: 09/08/2014 by Baileed12 (1 review written)

I wanted a Saracen disk bike as I'm taking up off road with my girl friend. I saw this website, due to the good costs of what they have compared to others. This made me place an order with them. I did call a few days after placing my order, just to see where is it. I was told that I should expect it on Wednesday as they are busy with getting orders sent. I expect the Commonwealth games had an impact on their sales. I didn't mind. Then to come home after work on Wednesday and there it… Read Full Review

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★★☆☆☆

“Terrible Customer Service & Slow Delivery”

Written on: 08/08/2014 by Robinsonvq349 (1 review written)

I ordered a bike on a Thursday afternoon & expected 'fast, free delivery' as stated on their website. A week later I decided to call up & ask where the bike was as I had not receieved any commmunication since the order confirmation; The gentleman on the phone said that I can expect the bike to be dispatched today (The Wednesday) or at the very latest the Thursday. Friday came and still no bike, so I called up the store again on the Friday morning and spoke to a gentleman who suggested that I… Read Full Review

Ukbikesdepot's Comment

Written on: 12/08/2014

Robinsonvq349,

Thanks for the review.

Apologies you have experienced some trouble.

The long delay was due to staff absences and an unexpected surge in orders. We have now taken on more staff to tackle the orders. It is stated on the website that normally dispatch is normally completed in 1-5 working days and at busy times this can go up slightly.

If you can drop us an email with details of the phone call with names and your order details I can sort the mistake that's happened and sort out who you spoke to so this does not happen again.

Many thanks
Staff @ Cycle Gear

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