Cycle Gear UKBikes Depot Reviews -

4.5 / 5
89% of users recommend this
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Latest Reviews


“New mtb”

Written on: 27/05/2016 by Reuben45 (1 review written)

Got a new mtb!! Great company to deal with.. more than compensated me for an unfortunate error..would highly recomend, hastle free, polite and friendly..thank you. … Read Full Review

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“Fantastic service after a delivery error”

Written on: 24/05/2016 by 224Dowd (1 review written)

I ordered a bike from ukbikesdepot after finding a very good deal on their website for a previous year model bike, with a small amount of damage. Unfortunately they sent the wrong bike in error. I ordered a man's and they sent a woman's. I didn't realise this until it was set up by a local bike shop, so was annoyed at the inconvenience and cost. ukbikesdepot were understandably very apologetic and quickly arranged for a replacement. I was extremely happy and surprised that they replaced it with… Read Full Review

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“Outstanding company”

Written on: 19/05/2016 by Coull12985478 (1 review written)

This company is super-efficient. I got a great price, it was despatched much sooner than expected, was well-packed and the delivery company made tracking it's every move so simple. After sales service excellent too. Faultless… Read Full Review

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“everthing was good until Parcel Force messed up.Think...”

Written on: 15/05/2016 by 206McCarthy (1 review written)

everthing was good until Parcel Force messed up.Think you should reconsider your service providers. no probs though with refund from Cycle Gear… Read Full Review

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“i bought a bike and they were great from the first...”

Written on: 10/05/2016 by owWood336 (1 review written)

i bought a bike and they were great from the first moment i call them. the bike arrived in perfect conditions, i'll recommend!!!… Read Full Review

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“Excellent service, great deal”

Written on: 04/05/2016 by Bowerseu466 (1 review written)

Ordered a saracen bike from these guys, they contacted me to say there were out of that bike and would I accept a better bike at no extra charge - of course I did! Bike arrived well packaged and was easy to assemble. Couldn't ask for more, thanks guys!… Read Full Review

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“proper customer service”

Written on: 27/04/2016

brought an ex display mountain bike but when i went to put it together front disc had a buckled area on it ,spoke to shop and they sent out another disc which arrived and it looked like the postman had run over it in his van .I spoke to the shop who were a little fed up understandably and after i sent a photo of said item they sent out another in a large box full of padding .Nice to find a firm who cares about their customers… Read Full Review

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Written on: 27/04/2016 by McLeodzp40 (1 review written)

Im from germany and ordered a ridgeback voyage of 2015, after a few days they told me that the 2015 is sold out and send me the 2016 for the same price!great service after a small lack of communication in the beginning!… Read Full Review

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“Great Selection and Service”

Written on: 21/04/2016

I ordered a Genesis Croix de Fer from a few weeks ago and aside from one small mistake which they quickly made right, I was very pleased with the transaction. Will definitely be ordering from them again. I live in outside of the UK and ended up ordering from them because they had decent prices on international shipping and the Genesis Croix de Fer 20 in stock in my size. Purchasing on their site was easy and it's nice that you can check in to see the progress of your order… Read Full Review

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“Excellent service”

Written on: 17/04/2016 by 180Salazar (1 review written)

Ordered bike Monday and you could track the bike all the way through the process . It came that Friday and was assembled and used that day . We brought the Saracen tufftrax and do far really happy with it only negative is the Handel bars are a little wide for a young tennager… Read Full Review

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“Rubbish service,”

Written on: 14/04/2016 by TiannaCrowley445 (1 review written)

Was looking for quite a while for a £1500 specific bike rang around to find a size 53cm nowhere had them in stock all sold out, apart from these guys they had some, hurray finally found my dream bike well not for long, the guy on the phone said yes got them in stock so I arrange the 0% finance all ok, i got a 10% off code and put that it payed for next day delivery so the next day gets a call of the shop saying from me putting the phone down to ordering the bike they have now all sold out and… Read Full Review

Ukbikes2010's Comment

Written on: 18/04/2016

Hi TiannaCrowley445,

That is honestly what happened. We are very sorry that it did happen.

Its nothing to do with the 10% off. If you look around there are vouchers floating around for even more off. We also offer 15% of the value of the bike back in free goods.

Staff @ cycle gear -

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“Online "Local" Shop Service ”

Written on: 05/04/2016 by AdrianP2016 (1 review written)

Genuine local bike shop service comes online. Easy to talk to a person rather than rely on public forum style questions and answers. Good communication updates on my order and excellent price. Fast delivery. Don't doubt their discounted prices, browse their shop and snap up a bargain (N+1). … Read Full Review

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“Very disappointing.”

Written on: 24/03/2016

Ordered a frame from these which I got very quickly so I decided to order the components from them too as they was competitive with their pricing. I ordered a groupset, headset and stem to start which took over a week to arrive and when I checked the contents they had sent me the wrong front mech, the wrong bottom bracket and there was no crankset. Now, seeing as I had bought the frameset from them you would have thought they would have got this right. Had to wait another week for the right… Read Full Review

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“First time buying on-line”

Written on: 18/03/2016

I was very pleased with the service I had from Cycle Gear. When I phoned up with a question the person was helpful. The bike arrived within three days, in perfect condition and fully lived up to my expectations. Would certainly recommend to anyone else. Only a tiny little fault with one of the cables, which I was able to sort out myself… Read Full Review

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“Fantastic service and brilliant quality ”

Written on: 14/03/2016 by Sausagelegs73 (1 review written)

Ordered a wheel build on my Hope Evo Pro 2 hubs. Was recommended mavic en821 full ust rims, with dt competition spokes. The build quality was first class built by their mechanic Chaz. On the first ride I was expecting pings from the spokes but their wasn't any. Iasked why they didn't ping and they told me that they destress the wheels 3 times and then retweak them each time for a stronger wheel = very impressive. I've punished the wheels since and they run as true as when I collected them… Read Full Review

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Written on: 11/03/2016 by GaelCooper (1 review written)

Staff helpful when I enquired about a bike. Advised to buy a bike smaller than the one i did and glad I did not take the advice as it would have been too small. I bought the Ridgeback Speed Open frame hybrid. The bike described the seat as a comfort seat which it is not. Left me with an extremely sore rear after just an hour of cycling. The description is very deceiving. Asked if I could swap for a different seat and was told I had to pay another £30. Not impressed after already paying… Read Full Review

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“cycle gear rocks”

Written on: 08/03/2016 by Abel1960 (1 review written)

Thanks for the great friendly and informative service. I was only buying an ex display last year model at a cut down price; but you couldn't have been more helpful. Phone service was great offering add on bits I wanted, fixed by yourselves, and info on how to add to an on line order even though the extra wasn't in the on-line catalogue. Thanks also for upgrading the saddle as the ordered model was out of stock - as it was a birthday gift this was great. The bike has gone down an absolute… Read Full Review

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“Good service”

Written on: 05/03/2016 by Olif (1 review written)

Bought online. Very helpful when I also called. Really like the Loki I bike too… Read Full Review

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“First rate”

Written on: 05/03/2016 by CortezAlmeida487 (1 review written)

Excellent service. Arrived on specified day; in time for. Son's birthday. Very pleased… Read Full Review

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“new bike purchase”

Written on: 03/03/2016 by amitchell36 (1 review written)

First online bike purchase and I'm happy with the service. Great price especially since they matched another web site. Slight issue with an out of true wheel but after a few emails they offered to reimburse me the cost for a local shop to true it up. Bike was dispatched quickly and well packaged. Emails were polite and professional. Overall I'm very happy and would buy again. I think Yodel may have knocked the wheel as the box was covered in Yodel parcel tape and in a bitnof a state but… Read Full Review

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