ZipTransfers.com Reviews - www.ziptransfers.com

★★★★★
4.6 / 5
1389
90% of users recommend this
  • Punctuality

  • Easy to find

  • Comfort of journey

  • Customer Service

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Worst Transfer Company Ever!!!”

Written on: 22/09/2017 by JJVilamoura (1 review written)

Stay away!!! No Show at the Airport! Booked Zip Transfers for a trip to Vilamoura in Sept 2017. Booked a private transfer so we wouldn't have to wait for a bus to load and avoid several drop-offs. We were told to look for our driver at the airport, he would be holding a sign with my name on it. We waited 35-40 mins but nobody showed up with a sign. I rang Zip Transfer only to be told that our driver wouldn't be arriving. No good reason was given and no alternative transport was offered. We were… Read Full Review

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★★★★★

“Awesome”

Written on: 19/09/2017 by ChristineTodd (1 review written)

Have to say I was extremely happy with the service I received from Zip Transfers, they were on time, friendly, I decided to change the time for them to pick me up on my return, and had an answer within the hour, really, really good service, would defiantly recommend them… Read Full Review

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★☆☆☆☆

“No show”

Written on: 15/09/2017 by Aryanaw448 (1 review written)

Pre booked a taxi at Bratislava Airport to take in to city centre. Driver did not turn up. Did not reply to email. Never experienced any thing like it. Shocking… Read Full Review

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Gercaz's Comment

Written on: 17/09/2017

I had a similar experience. In Portugal two weeks ago and to add insult to injury they implied I was lying when I said that I had tried to call the urgent call line despite showing them screen shots of the 8 calls I made. I wound not recommend this company there are definitely better out there.

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★☆☆☆☆

“No show, no help”

Written on: 11/09/2017 by 356RussoItalian (1 review written)

Taxi didn't show up. Refused to help. Blamed everyone other than themselves. Wish they were as efficient with service as they were with taking money!!… Read Full Review

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★☆☆☆☆

“ Never ever book Zip transfers”

Written on: 10/09/2017 by Kalec266 (1 review written)

I pre booked and pre paid for a taxi to collect us at Faro airport . On arrrival at the airport there was no waiting taxi. After many frantic phone calls and false promises, an hour later we were transported to our destination by another company in a bus, when I had pre paid for a car. Despite numerous e-mails and phone calls to this inefficient and unprofessional company, I have yet to get an apology or to have the issue resolved. It takes them 10 days to have a query investigated. Hoping that… Read Full Review

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★☆☆☆☆

“DO NOT USE ZIP TRANSFER”

Written on: 04/09/2017 by 358Howell (1 review written)

Despite phoning to confirm our reservation the day before pick up, on the morning of our flight home ZIP failed to turn up. Their response after numerous frantic phone calls was "sorry nobody is coming". At 7.40am in a small French village it is impossible to find a taxi company firstly who are open and secondly who are prepared to take a Family of 6 90km to the airport. Since returning back home, ZIP have offered to refund the return journey only, which they had taken out of our account some… Read Full Review

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★☆☆☆☆

“DO NOT USE ZIP TRANSFERS”

Written on: 04/09/2017

This a a totally unprofessional Company that I will never use again or recommend anyone else to use. Arrived at Faro airport on 27/8/17 to no transfer, after 3 phone calls to them and over 1 hour wait they eventually turned up with no apology! On the morning of our return I phoned them to confirm my transfer time and was told everything was on schedule. Again the transfer never turned up and again I had to phone them twice, only to be told that the driver had been held up and would be another… Read Full Review

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★★★★★

“Fantastic service”

Written on: 28/08/2017 by TracyBowdery (1 review written)

Our driver was waiting for us in arrivals, our plane was almost an hour late so I was a bit worried. He was so polite and helpful, taking my case from me and seeing if we were all ok. He had booster seats for the children, and it was a huge comfortable car with plenty of space for the 4 of us. I had booked this taxi in advance through Zip Transfers as there were taxi strikes in Malaga, but I wouldn't hesitate to use them again - especially as they were no more expensive than a regular taxi!… Read Full Review

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★☆☆☆☆

“UNRELIABLE”

Written on: 27/08/2017

The taxi didnt turn up for our return flight. Half an hour later, we phoned they said it was on the way (obviously forgot). This caused us lots of stress for us and especially my autistic grandson, who had a melt down. We had to flag another taxi down, who charged us 3 euros more. Zip did give us the refund, but refused to give us the 3 euros extra, because we didn't think to ask for the receipt from the taxi we flagged down. Surely they could have given us the 3 extra euros for the stress… Read Full Review

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★☆☆☆☆

“No show”

Written on: 23/08/2017 by Murph12345678 (1 review written)

Upon arrival at faro airport there was no sign of driver and as this was my first family holiday with kids it was a little nerve-wracking to say the least,driver turned up around 40 minutes later with some story his van was in the garage and this was the reason this other van which he was driving looked not fit or safe for the road,with no air conditioning which was a bit of a let down!I rang the customer service team just to make sure I could not have a repeat of this on the return trip as I… Read Full Review

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★☆☆☆☆

“Avoid if possible”

Written on: 23/08/2017 by CierraClark303 (1 review written)

Booked zip for transfers from Palma airport to Santa Ponsa and back. On landing no sign of driver, waited 40 minutes, during which time other drivers looked at my voucher and shook their heads and said never heard of them!, so that alone had the alarm bells ringing, I then called the "24/7 help line", which to my surprise rang out, after 3 attempts they picked up to inform me that the driver was 20 minutes away, this is now over an hour we had been waiting! They said the issue was due to my… Read Full Review

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★☆☆☆☆

“Disgusting ”

Written on: 18/08/2017 by Saram123 (1 review written)

Do not use, unreliable! Arrived at airport and no taxi for us.. no call to notify us. No apologies off the company.. I had 3 kids 1 baby and was stranded for 3 hrs as I was told to take 2 taxis at the airport what would of cost double the price plus I already pre paid for my transfers to zip... stay away if possible !!!!!!… Read Full Review

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★★★★★

“Excellent will use again!”

Written on: 16/08/2017 by Buckersandjo (1 review written)

This is the first time we have used Zip Transfers and we were very impressed. We booked transfers to and from the hotel and can't fault the service on either trip. Both drivers were very polite, helpful and informative and were punctual infact we were delayed on our arrival and the driver was waiting. Customer service was excellent also as we had to re arrange our pick up time for our return which we did just the day before and received confirmation within minutes. All in all an excellent… Read Full Review

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★☆☆☆☆

“No taxi there ”

Written on: 07/08/2017 by uaBrennan295 (1 review written)

Got to Tenirife on Friday 30mins late got out of baggage collection no one from ZIPtransfers so tried to phone you guessed it no answer So just got a taxi from taxi rank On holiday for week ment to get picked up at 11.30am No ZIPtransfers taxi tried to phone again no answer got taxi from street Do not use this company to much stress for going on holiday… Read Full Review

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Nickel9R's Comment

Written on: 11/08/2017

Same happened to us at Palma airport, we rang the uk number to be told our confirmation said 7th August but in their system it was booked for the 8th august! They had no taxis available so we had to find an alternative. Still awaiting refund.

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★★★★★

“Excellent service ”

Written on: 05/08/2017 by Jckimboc (1 review written)

Our driver collected us from Marco Polo airport in Venice. The car was extremely clean and comfortable. The driver was extremely helpful? Due to arriving late with the delay he waited and at the destination the reception desk was closed. He called the owner gained entry and even located our room for us. An excellent service and a very nice driver. Well done, he made a very trying experience a real difference to our holiday. Many thanks… Read Full Review

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★★☆☆☆

“Driver was very late”

Written on: 04/08/2017 by cakeypig45 (5 reviews written)

Driver was 40 minutes late picking up from the airport (Malaga) to take me to my destination. I rang the company three times to check on his whereabouts. Each time I was assured that they would contact the driver and get back to me with his estimated time of arrival. They failed to re-contact me. When the driver eventually arrived very late he did not offer any apology or explanation for his lateness. In fact I had to leave the airport terminal to find the driver as opposed to him finding me! I… Read Full Review

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★★★★★

“Excellent”

Written on: 29/07/2017 by Marques351 (1 review written)

A very reliable service, and excellent value for money. Would highly recommend… Read Full Review

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★★★★★

“Fabulous service ”

Written on: 29/07/2017

We used zip transfers for return journey from Murcia airport, cost & service were excellent. We had to amend our pick up but had no problems. Drivers were really friendly & helpful. Thank you zip transfers :)… Read Full Review

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★★★★★

“Airport transfer without any troubles!”

Written on: 25/07/2017

Having booked a holiday without hiring a car to use and then discovering that we were in a remote non-tourist area of Lanzarote where public transport was infrequent we were faced with the dilemma of getting to the airport by 9.30 a.m. The service provided was excellent, punctual and the driver a true gentleman… Read Full Review

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★★★★★

“Best price and came through no problems”

Written on: 25/07/2017 by Bainff8 (1 review written)

Booked private transfer to malgrat de mar. Zip came out at best price. I originally booked via airporttransfers.co.uk as they uk based but they tried to coerce me telling me i had to upgrade as i had kids. None of that messing about with zip They respond to emails quickly and driver was there waiting, even when our flight was 4 hours late. Would use again… Read Full Review

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