Whisky Galore Reviews - www.thegreenwellystop.co.uk

★★★★★
4.9 / 5
99% of users recommend this
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Latest Reviews

★★☆☆☆

“Not same day dispatch as advertised!”

Written on: 23/10/2014 by GJO2010 (1 review written)

The delivery information clearly states that orders before 9:00 AM receive same day dispatch if the items are in stock. I therefore expected my order to be sent on the Wednesday as my order was confirmed at 8:19 AM. However I recieved an email at 15:06 on the Thursday to say that my order has now been dispatched. There is no explanation given for the delay and them not meeting their own defined level of customer service. I'm sure the order will be fine and arrive in good time but why… Read Full Review

The_Green_Welly_Stop's Response to GJO2010's Review

Written on: 23/10/2014

Hmm, you're ordering something on Wednesday, and Delivery on a Friday?
The delivery page on our website states:

"For Zones 1 & 2 we endeavour to deliver within 3 working days of your order being placed unless alternative dates are stated in the product description; and subject to goods being in stock.
please contact us if your order has not been delivered within this time frame"

If we are going to be outwith this timeframe, then we will contact the customer.
I'm sorry to hear that you've misread something.

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Gjo2010's reply to The_Green_Welly_Stop's Comment

Written on: 24/10/2014

It is interesting to note that you have written your snyde comment that you are "sorry to hear that you've misread something" and then subsequently seen that your site clearly states "Order before 9am for dispatch same day. (providing your item is in stock and does not state "Upto 7-10 Days" within the product information)".

As such you've updated the wording on site and made an additional comment seven minutes after your first. Yet in this second comment there is no hint of an apology for not sending the item within your own specified timeframe; and certainly not for you're "sorry you can't read properly" initial response (paraphrasing with the implied meaning).

Given that your prices are approximately the same as masterofmalt (approximately, in my experiences) I'm not sure that it's the wisest business model to antagonise your customers in this way; but I suppose that is something for your other potential customers to decide for themselves and whether they want this sort of service.

After all, all that was needed was a "sorry we didn't get the item sent on Wednesday" in the initial email and I would have felt much more positively about the issue.

I'll just say that masterofmalt have never insulted me during the 20-30 times I've previously ordered from them.

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The_Green_Welly_Stop's Response to GJO2010's Review

Written on: 23/10/2014

We are updating that specific wording on our website now, as we feel it's wholly unfair to review us on that.

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Report this review Read 3 Comments
★★★★★

“Glenesk”

Written on: 22/10/2014

Great service all round, great to see all the rare malts would recommend to any future purchaser… Read Full Review

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★★★★★

“Ben Nevis”

Written on: 18/10/2014 by Ungoed (1 review written)

I was after 2 Bottles of Ben Nevis 1998 15 Year Old - Single Cask 590, but alas they only had 1 instock. 2 weeks later Craig kindly advised me that he had been able to source another bottle. Thank you Craig fro being so helpful. I have yet to sample it, thats something I am looking forward to doing at New Year. I am sure it will be well worth the wait!! It looks great and I am sure Ben Nevis will live up to its reputation!… Read Full Review

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★★★★★

“Best place to buy whisky!”

Written on: 18/10/2014 by wpFuller267 (1 review written)

I've used the Green Welly Stop for buying various whiskies in the past, the lesser known or harder to get hold of varieties are usually stocked here and always arrive in good time and well packaged. The website is easy to navigate and I'd recommend it to anyone… Read Full Review

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★★★★★

“Gold heaven delivery”

Written on: 16/10/2014 by RachaelLamb388 (1 review written)

Perfectly packaged delivery of 3 bottles of moniack mead my favourite. Very impressed with the packaging I opted for eco/ green loved that this option was available All arrived fine without breakages. Order process was very easy and delivery was very cheap and quick. thank you for a very smooth order will certainly order again… Read Full Review

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★★★★★

“Great service as usual”

Written on: 15/10/2014

I have bought from the Green Welly Stop on a number of occasions and will continue to use them as they provide an excellent selection of single malts at very competitive prices. They are normally cheaper than other well known online suppliers. The service is first rate and turnound from ordering to receiving the order is first class… Read Full Review

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★★★★★

“STAG`S BREATH WHISKY”

Written on: 11/10/2014 by ljKelly53 (1 review written)

I was very pleased with my order, It arrived within 2 days of ordering… Read Full Review

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★★★★☆

“haven't tasted the product yet, but it looks...”

Written on: 06/10/2014 by Aryanna215 (1 review written)

haven't tasted the product yet, but it looks promising. Very pleased with the fast delivery quite soon after ordering. Ordering on line, for me, has sometimes been a bit of a nightmare, me and technology don't get on too well, but I have to say your web site is easy to follow. slight glitch but i except the blame for that. We will be tasting the product next week, and I am already looking at your website for further items for Christmas, and yes I will be telling my guests next week were… Read Full Review

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★★★★★

“Ben Nevis 590”

Written on: 01/10/2014 by Orion421 (1 review written)

Very helpful and good communications. I just hope they can source another Ben Nevis Cask 590. Still to taste - somthing that I can look forward too with great expectations… Read Full Review

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★★★★★

“Stroma delivery”

Written on: 30/09/2014 by Dragonmomma (1 review written)

I ordered 2 x bottles of a little tipple we discovered whilst on holiday in Scotland very recently, they arrived very quickly and in very secure packaging I will be ordering again, very soon and recommending to friends and family. The price was very good and even with delivery was cheaper than anywhere else we have found.Thank you for speedy delivery… Read Full Review

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★★★★★

“Incredible customer service! Above and beyond. ”

Written on: 28/09/2014 by Jimmya227 (1 review written)

They ran out of a bottle that was advertised online. The way they handled the problem blew my mind. I will shop here again for sure! The selection is incredible and the pricing is also very competitive. I'm in the states and I still shop here because it's worth it. Great shop!… Read Full Review

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★★★★★

“Super-fast and hassle-free.”

Written on: 26/09/2014 by KingGarcia178 (1 review written)

Easy to order and pay, safe and fast. All you want in an online purchase. Many thanks… Read Full Review

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★★★★☆

“Prompt service and fantastic prices”

Written on: 24/09/2014 by jamiegreen72 (1 review written)

I am returning customer of Whisky Galore at the Green Welly Stop and will continue to be so as long as their current good service and excellent prices prevail. Not all of my order was in stock, which was slightly disappointing but they were very quick to contact me and my order was still fulfilled in a reasonable timescale. One suggestion - perhaps offer some incentive to your returning customers? Other online whisky retailers frequently offer % loyalty discounts or a small 'freebie' to… Read Full Review

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★★★★★

“fast speedy delivery. Recommended. ”

Written on: 18/09/2014 by CrystalWoodruff382 (1 review written)

Fast speedy delivery.. Recommended. Product arrived well packed and in good condition. I would buy again… Read Full Review

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★★★★☆

“Got my whisky”

Written on: 08/09/2014 by JesusMcDonald270 (1 review written)

Ordered 3 bottles of whisky , good price , easy to order. Took a week to arrive but not a problem to me… Read Full Review

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★★★★★

“I rarely write reviews, but....”

Written on: 06/09/2014 by CaptinTom (1 review written)

I buy whisky every month from a variety of sites, and I like to get value for money. I would recommend Whisky Galore for three reasons. Firstly, their pricing is always very competitive. Their customer service is second to none,they answer all queries quickly, and if for some reason they don't have, or, are awaiting stock, they keep you informed throughout. And thirdly, they have the cheapest delivery charges around. … Read Full Review

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★★★★★

“Great Service!”

Written on: 05/09/2014

Informative and very helpful service. Competitive prices and quick delivery… Read Full Review

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★★★☆☆

“Little unhappy”

Written on: 04/09/2014 by slash521 (1 review written)

Because there is lack of information on the invoice, so I still have not received the parcel… Read Full Review

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★★★★★

“The Friendly Blend ”

Written on: 03/09/2014 by ukBarr307 (1 review written)

Why buy expensive malts when, you can get a perfect smooth blend in Te Bheag? It is the perfect whisky for quite relaxation… Read Full Review

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★★★★★

“excellent!”

Written on: 30/08/2014 by 342Cross (1 review written)

Excelllent service. The product arrived safely and promptly. Will definitely recommend this company… Read Full Review

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