Rental Car Group Reviews - www.rentalcargroup.com

★★★★☆
4.2 / 5
638
87% of users recommend this
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Latest Reviews

★☆☆☆☆

“Bad no help”

Written on: 12/10/2017 by Marcel1988 (1 review written)

Bad!!! Recently we hired a car through rentalcargroup.nl which eventually came to cartrawler.com. We have agreed on an amount of € 161.61. On arrival, 1500AED was reserved. We would get this back upon delivery of the car. Upon delivery we returned the car nicely without damage and a full tank as agreed. Upon arrival, we see that € 305.10 of our credit card is collected. We would like to know why we have to pay more than double for this car. We also had telephone contact  in which she… Read Full Review

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★★☆☆☆

“Tricky rates”

Written on: 05/10/2017 by Butcherfo415 (1 review written)

Great online price, but poor service. Reservation managed by a third party 'car trawler' that provides a phone number... But don't answer the phones. Rental car group did not pass the flight number information to the car rental, and my booking was canceled as they considered it a no show, although the rental was pre paid (and no refundable). I was then charged for a new booking and a more expensive car, and rentalcargroup/cartrawler do not refund my prepaid rental… Read Full Review

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★☆☆☆☆

“CANCELLATION FEES”

Written on: 04/08/2017 by Azarian196 (1 review written)

I needed to extend my vehicle rental by one day. I was told that the only way to do this was to cancel the existing booking and re-book the entire rental. I was also told that from when I had booked, the rates had increased, in this case by Euro 20.43 / day, without the insurance.Rates do increase, but a 32% hike is outrageous, especially when the rates of some of their competitors, for the same vehicle, have remained the same. Being under the impression from the ( obviously visible )… Read Full Review

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★☆☆☆☆

“The worst experience renting a car”

Written on: 16/07/2017 by feac80 (1 review written)

The terms and conditions were sent after the reservation was paid. So I didn't realize that if you don't want to pay the car insurance you need a credit card. When I picked the car up in the airport South of Tenerife (Gold car) I was asked to pay 105 eur for almost one week of car insurance + 25 eur of taxes for petrol , It was too much, and I couldn't pay that so I lost the 50 eur of the reservation. … Read Full Review

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★☆☆☆☆

“Terrible experience - Don't trust the package summary!”

Written on: 13/06/2017 by Sheargold82 (1 review written)

We specially opted for this package and car because it stated at the time booking that the car company was situated in the airport and it included full insurance. After a frustrating time of around 45 minutes trying to locate the car rental company on arrival. We eventually had to trek to the other side of the airport to the domestic terminal with all our luggage where their desk was situated - this was not detailed anywhere on the paperwork. Despite being under the illusion that we had full… Read Full Review

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★★★★★

“sve je bilo super osim cekanja na preuzimanje auta...”

Written on: 03/03/2017 by DominiqueKeegan473 (1 review written)

sve je bilo super osim cekanja na preuzimanje auta vani se ceka bez hladovine a ljeto i vrucina da se onesvijestis. Potrebno napraviti nastresnicu ispred kucice za preuzimanje auta… Read Full Review

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★☆☆☆☆

“Terrible il M on annulé ma réservation 1,5 mois...”

Written on: 23/02/2017 by KylePeterson (1 review written)

Il M on annulé ma réservation en M'envoyant un mail sans aucune solution de replis rien juste "désolé"… Read Full Review

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★☆☆☆☆

“Rip off”

Written on: 16/12/2016 by Laneyd1977 (1 review written)

This Company charged me 2706.11 rand for an 8 day rental in Johanessburg South Africa which they called a deposit. This amounted to about $200 and a two day car rental fee which in fact was not a deposit but was an exorbitant charge. The car rental company tried to get them to send it as a deposit but they refused. The normal fee should have been about $20 United States dollars. I will never use this Company again… Read Full Review

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★☆☆☆☆

“Everyone flee the Moroccan company! ”

Written on: 14/12/2016 by 100Gill (1 review written)

Everyone flee the Moroccan company! They took our money!  falsified documents! He lied to cause you harm, and validated deposit twice, they lied, they said, They lifted the deposit. The police must turn to… Read Full Review

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★★★★★

“Barbados car rental”

Written on: 09/12/2016 by Bentleyw247 (1 review written)

excellent car and service. Only complaint is that initial documents stated that I need take an International Drivers Licence and also a doctors letter as I am over 75. International Licence is not required for Barbados. Also despite obtaining and paying for a doctors letter I found that this was not required either… Read Full Review

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★★★★★

“Great service”

Written on: 08/12/2016 by bpSteele358 (1 review written)

The online chat service was great, I found out all the information I needed in less than 5 minutes. Easy and no hassle to book a car… Read Full Review

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★★★★☆

“A+”

Written on: 02/12/2016 by Campbellm42 (1 review written)

Totally no issues. If there is one thing that could be improved: A method of payment like paypal would be greatto avoid creditcard fees (for international use) would be great… Read Full Review

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Aranyalma's Comment

Written on: 14/12/2016

my money was stolen, forged documents,- Marokko-Marrakech Airport - Rentalcargroup, 2016. november 24.

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★★★★★

“Everyone was very good and helpful looking forward...”

Written on: 26/11/2016 by Sanders488 (1 review written)

Everyone was very good and helpful looking forward to do more business with you. Would recommend 3 to my friends and family members… Read Full Review

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★★★★☆

“Good car rental experience”

Written on: 17/11/2016 by Barbados341 (1 review written)

Vehicle was in fairly good condition… Read Full Review

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★★★★★

“Very good value and car.”

Written on: 13/11/2016 by marrakesh (1 review written)

We rented a car in Marakesh aiport.I did an internet reservation just a day before picking up the vehicle.There was no problem,we have recieved a good car.Everything went smoothely,stuff was friendly. Just to drop back the car was a bit confusing,but stuff help us to bring it to correct parking lodke… Read Full Review

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★★★☆☆

“Harsh and very unprofessional”

Written on: 03/11/2016 by Bolton36 (1 review written)

After our arival we were extra charged for the transfer from the airport! The car was ok and we had no problems dyring our stay. The arrangement was to return a full tank,which we did. The guy at the office tried to persued us,that the tank was not full,so we had to drive back to the gas station and spent 10 Euros on nothing because the tank was full and the machine does not pay you back… Read Full Review

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★★☆☆☆

“insurance and downpayment trick”

Written on: 12/10/2016 by Tomsch (1 review written)

I hired a car at Faro airport in August this year with a downpayment and an excess Insurance as advised by rentalcargroup. At Faro the company did not deduct the downpayment, nor did they accept the excess Insurance as it was from a third party. So I had to pay the full amount plus excess Insurance. I complained to rentalcargroup and did send them all relevant documents. They refuse however any compensation. Other customers of this organisation should be warned… Read Full Review

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★★★★★

“The car was clean. Got good gas mileage. Fit all of...”

Written on: 01/10/2016 by Shields423 (1 review written)

The car was clean. Got good gas mileage. Fit all of our luggage… Read Full Review

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★★★★★

“Very good seevice”

Written on: 23/09/2016 by ShaylaHubbard (1 review written)

On arrival we were met by a company representative who efficiently worked us through the paperwork pointing out the most salient points keys fuel accidents/incidents parking regulations and speed cameras before showing us where to find the vehicle staff were present in the car park to assist us and to confirm damage on the vehicle was on our damage sheet and to give us a quick guide to the layout of switches etc. Overall a very smooth professional service which is reflecting the website and… Read Full Review

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★★★★☆

“Well working.”

Written on: 22/09/2016 by Gallagher466 (1 review written)

I had no problems ordering a car. However: Regarding age: I am 70 years. With the text "over 70 years," I though 71 years is whwere i start paying extra for my age. But it means having turned 70. Bad! And the extras is very high! Now i must think wether I shall rent cars anymore or not. That is sad, because I like to drive, and I am very used to drive hired cars. Well, I had no problem with Rental Car Group. I would recomend them. But be sure you are UNDER 70 years old!… Read Full Review

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