UKForex Foreign Exchange Services Reviews - www.ukforex.co.uk

★★★★★
4.8 / 5
160
94% of users recommend this
  • Speed of service

  • Customer Service

  • Value For Money

Media Gallery for UKForex Foreign Exchange Services - www.ukforex.co.uk

UKForex Foreign Exchange Services - www.ukforex.co.uk

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Latest Reviews

★☆☆☆☆

“Still waiting for my money to arrive from Australia.”

Written on: 03/02/2016 by 10Bond (1 review written)

It is worrying when ones money transaction takes more than a day. Electronic transfer used to take hours… Read Full Review

By Hokayrh

Written on: 04/02/2016

Hello, could you please provide us with your username or deal number and we will look into your transaction immediately? Please send us your contact details and we will sort it out as soon as we can.

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★☆☆☆☆

“A disgrace”

Written on: 14/12/2015 by dcampb58 (1 review written)

Two weeks after UKForex received my money and I still have not received the money in my account. They were very attentive and active up to the point when they received the funds to be transferred. After that nothing but delays and outright lies from them. DO NOT USE… Read Full Review

By Hokayrh

Written on: 02/02/2016

Thanks for sharing your experience. We take these matters very seriously. We understand that you have already received the payment but we want to apologise that it took longer than usual.

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★★★★★

“Brilliant!”

Written on: 08/12/2015 by McWilliamsss298 (1 review written)

Excellent service and best rates I've found, so I never go anywhere else!… Read Full Review

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★★★★★

“Very happy with this service”

Written on: 29/11/2015 by Arsenault286 (1 review written)

I can recommend UK Forex, very good rates, fast, easy to use and very trustworthy, if you need to telephone the Staff they are really helpful and always resolve any questions you have. I will always use UK Forex. Thank you UKForex… Read Full Review

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★★★★★

“Time and Price + ukforex”

Written on: 25/10/2015 by Crossqq431 (1 review written)

Had a lot of US$ that needed to be £££ these guys were there just at the right time and at the right FX rate! Please don't go to the banks use this service, the timing was down to me but the service is all theirs, i saved a bomb so thank's ukforex… Read Full Review

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★★★★★

“Simple, Friendly, Quick!!!”

Written on: 17/10/2015 by Jasonp71 (1 review written)

It was an absolute pleasure using UKForex. UK banks should take a leaf out of the UKForex customer service ethos… Read Full Review

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★☆☆☆☆

“very very shady”

Written on: 13/09/2015 by 472Ward (1 review written)

Liked the rates of UKForex in comparison to other foreign exchange services. It took almost 1 week for beneficiary to receive money in their Australian bank account causing so much STRESS and TORTURE when all required information was included on 04/09/15 only to receive money in beneficiary account on 10/09/15. Though UKForex says no charge but I suspected were busy trading on the stock market with the money making more money whilst putting depositor and beneficiary under enormous duress. No… Read Full Review

By Hokayrh

Written on: 14/09/2015

Hi,

We're sorry to hear that you had bad experience sending your money abroad. This is definitely not the experience we expect you to have from UKForex.

Unfortunately without your name or email address, we can't locate you on the system. However if you could email our Customer Service, we will look into it and investigate the delay.

Regards,
The UKForex Team

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★★★★★

“We found it!”

Written on: 14/08/2015 by WendyMT (1 review written)

I was introduced to UK Forex by my husband as I normally get my banker to give me a so call best rate. But after UK Forex - with their best rates, no fees and super fast transfer, I am not using my bank anymore! On top of that every query get's immediate respond! I am extremely impressed and would recommend everyone to use UKForex! Thank you UKForex & your staffs! … Read Full Review

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★★★★★

“FANTASTIC SERVICE”

Written on: 07/08/2015 by Dylan257 (1 review written)

I registered yesterday to transfer money to my account in Australia from my account in the UK. I have just checked and the funds are in my account. Brilliant quick service with friendly helpful staff. Thank you. Sorry HSBC I won't be using you again… Read Full Review

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★★★★★

“Excellent!!”

Written on: 25/07/2015 by Memphisi357 (1 review written)

I have never needed to do a money transfer abroad before so was rather nervous of doing a transaction of this kind on line. I needn't have worried, what a simple and straight forward process this turned out to be. All staff I spoke to were so polite and helpful and made the transaction go very smoothly. Thank you so much UKForex for a great service which is so user friendly both online and by telephone. I will highly recommend to family and friends… Read Full Review

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★★★★★

“A first time,satisfied customer”

Written on: 20/07/2015 by 296Marsh (1 review written)

I had never transferred money abroad previously but wanted to send some to Australia in a hurry. A friend recommended UKForex after I had been dithering for weeks very nervous that I would make a big mistake. I had visited two banks and was surprised at how much would be lost in a poor exchange rate and an up-front charge. From my first contact I was dealt with politely and patiently and it all happened very speedily and the money went to where it was intended at minimum cost. I would not… Read Full Review

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★★★★☆

“Mostly happy with the service provided to transfer...”

Written on: 17/07/2015 by wcLloyd193 (1 review written)

Mostly happy with the service provided to transfer money speedily and efficiently to Australia. Also used UKForex a year ago and was impressed, hence the decision to use it again. However, my reservation about the service, on this occasion, relates to the inordinately long time to have my call answered, in excess of 10 minutes. The first time I used UKForex the phone was answered immediately. If you have a query it is much more reassuring to speak to someone in person and this could make me… Read Full Review

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★☆☆☆☆

“I would NEVER TRUST THIS COMPANY WITH MY MONEY”

Written on: 12/05/2015

I spoken with someone from UK forex (part of OZForex) yesterday, who was incredibly rude and hung up when I asked to speak with his manager. I found him very ignorant as he made assumptions without even hearing answers from me and talks over you when you are explaining something. This is a disgrace to the UK financial regulatory system. I will be taking up my complaint with the financial regulator too. I am sure all calls are recorded as I have dealt with foreign exchange before. I would… Read Full Review

By Hokayrh

Written on: 06/07/2015

Hi,

We’re sorry you’ve had this experience. This is definitely not the experience we expect you to have from UKForex.

We take customers feedback very seriously and never want any of our customers to feel dissatisfied with our service . We will look into this matter further and will be in touch with you soon.

Once again our sincerest apologies for your experience.

Thanks,
The UKForex team

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Anna-Nicolebailey's Comment

Written on: 08/07/2015

Please note I sent a written complaint to their team months ago and they didn't reply - but all of this nice PR is a great cover up, but let's face it you still never contacted me despite numerous complaints.

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By Hokayrh

Written on: 10/07/2015

Hi

We understand that our Private Client Team Leader contacted you soon after we received your email to discuss your complaint, on 12th May 2015 at 16:45 BST.
He explained that we are required by our regulators to perform identity checks and other verifications. This means we may ask clients to provide documentation to help confirm their identity or provide additional information regarding the reason for transfer. In this case we were unable to complete the required verifications.
Let us know if your situation has changed and we can ask one of our dealers to get in touch with you to discuss what is required to open an account for you.

Thanks,
The UKForex team

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Rogers113's Comment

Written on: 06/07/2015

I had totally the opposite response. The first time I had transferred a major sum of money from the USA to the UK. I had lots of companies to choose from and UK Forex came out 'tops' in terms of currency rate and service. They called me in the USA from the UK on a number of occasions and were very helpful.

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★★★★★

“UK to NZ and back!”

Written on: 21/04/2015 by Snow478 (1 review written)

Thanks NZ and UK Forex for making money transfers between the UK and New Zealand so easy, quick and with fantastic rates. I have a personal account and have been moving some large sums around for buying houses and the ability to track a deal to 3 decimal places helps pays for that extra dinner out! I really appreciate the charting tools and rate alerts to help make the decision when to deal - I feel I have control of the deal - it is so dynamic that when I choose to deal it's because I have… Read Full Review

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★★★★★

“Excellent”

Written on: 20/02/2015 by CristopherMcMahon (1 review written)

perfect, easy to deal with, secure and fast and great service. Would not hesitate to recommend this service.. I will continue to deal with them and not look elsewhere, there is simply no need to !!… Read Full Review

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★★★★★

“Most reliable transfare service provider”

Written on: 02/02/2015 by valipatel (2 reviews written)

I have used uk forex to transfare money between South Africa and UK many time and found that I get good rate quick transfare and best customer service and I have no problem using their service in future… Read Full Review

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★★★★★

“Secure But Painless”

Written on: 12/01/2015 by PenguinJim (1 review written)

It pains me to give UKForex 5 stars, as I pride myself on nitpicking, fault-finding and pedantry. Still, they've foiled my negative nature by being seemingly impervious to criticism. Let me try to add something that may be of actual use to anyone reading: when you register with UKForex, you will need to prove who you are and where you live. This will require a couple of documents to be emailed, and (if memory serves) receiving a "Yes I Live Here" card through the mail. So make sure that you… Read Full Review

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★★★★☆

“Good rates not so good on speed”

Written on: 14/12/2014 by 419Lane (1 review written)

I am very happy with the rates of exchange but not so happy with the time it took to clear funds to Sweden. There are other companies who will do this quicker i.e. same day… Read Full Review

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★★★★★

“I recommend UKForex highly”

Written on: 10/11/2014 by 432Farley (1 review written)

Have used UKForex on a number of occasions now. I am delighted with their commitment to customers. Every effort is made to be helpful, providing a trouble-free and speedy service. Staff are courteous and efficient. When I first transferred money and was concerned about security,I was impressed with processing my registration and supporting me at each stage of the transaction. Well done UKForex… Read Full Review

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★★★★★

“Good to newcomers”

Written on: 05/11/2014

I found UKForex staff consistently helpful. When I needed something explained, they did so clearly. I would recommend them to anyone… Read Full Review

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