UKForex Foreign Exchange Services Reviews - www.ukforex.co.uk

★★★★★
4.8 / 5
151
96% of users recommend this
  • Speed of service

  • Customer Service

  • Value For Money

Media Gallery for UKForex Foreign Exchange Services - www.ukforex.co.uk

UKForex Foreign Exchange Services - www.ukforex.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Excellent!!”

Written on: 25/07/2015 by Memphisi357 (1 review written)

I have never needed to do a money transfer abroad before so was rather nervous of doing a transaction of this kind on line. I needn't have worried, what a simple and straight forward process this turned out to be. All staff I spoke to were so polite and helpful and made the transaction go very smoothly. Thank you so much UKForex for a great service which is so user friendly both online and by telephone. I will highly recommend to family and friends… Read Full Review

Report this review
★★★★★

“A first time,satisfied customer”

Written on: 20/07/2015 by 296Marsh (1 review written)

I had never transferred money abroad previously but wanted to send some to Australia in a hurry. A friend recommended UKForex after I had been dithering for weeks very nervous that I would make a big mistake. I had visited two banks and was surprised at how much would be lost in a poor exchange rate and an up-front charge. From my first contact I was dealt with politely and patiently and it all happened very speedily and the money went to where it was intended at minimum cost. I would not… Read Full Review

Report this review
★★★★☆

“Mostly happy with the service provided to transfer...”

Written on: 17/07/2015 by wcLloyd193 (1 review written)

Mostly happy with the service provided to transfer money speedily and efficiently to Australia. Also used UKForex a year ago and was impressed, hence the decision to use it again. However, my reservation about the service, on this occasion, relates to the inordinately long time to have my call answered, in excess of 10 minutes. The first time I used UKForex the phone was answered immediately. If you have a query it is much more reassuring to speak to someone in person and this could make me… Read Full Review

Report this review
★☆☆☆☆

“I would NEVER TRUST THIS COMPANY WITH MY MONEY”

Written on: 12/05/2015

I spoken with someone from UK forex (part of OZForex) yesterday, who was incredibly rude and hung up when I asked to speak with his manager. I found him very ignorant as he made assumptions without even hearing answers from me and talks over you when you are explaining something. This is a disgrace to the UK financial regulatory system. I will be taking up my complaint with the financial regulator too. I am sure all calls are recorded as I have dealt with foreign exchange before. I would… Read Full Review

By Hokayrh

Written on: 06/07/2015

Hi,

We’re sorry you’ve had this experience. This is definitely not the experience we expect you to have from UKForex.

We take customers feedback very seriously and never want any of our customers to feel dissatisfied with our service . We will look into this matter further and will be in touch with you soon.

Once again our sincerest apologies for your experience.

Thanks,
The UKForex team

Reply to this comment

Anna-Nicolebailey's Comment

Written on: 08/07/2015

Please note I sent a written complaint to their team months ago and they didn't reply - but all of this nice PR is a great cover up, but let's face it you still never contacted me despite numerous complaints.

Reply to this comment

By Hokayrh

Written on: 10/07/2015

Hi

We understand that our Private Client Team Leader contacted you soon after we received your email to discuss your complaint, on 12th May 2015 at 16:45 BST.
He explained that we are required by our regulators to perform identity checks and other verifications. This means we may ask clients to provide documentation to help confirm their identity or provide additional information regarding the reason for transfer. In this case we were unable to complete the required verifications.
Let us know if your situation has changed and we can ask one of our dealers to get in touch with you to discuss what is required to open an account for you.

Thanks,
The UKForex team

Reply to this comment

Rogers113's Comment

Written on: 06/07/2015

I had totally the opposite response. The first time I had transferred a major sum of money from the USA to the UK. I had lots of companies to choose from and UK Forex came out 'tops' in terms of currency rate and service. They called me in the USA from the UK on a number of occasions and were very helpful.

Reply to this comment
Report this review Read 4 Comments Read Verified Business Response
★★★★★

“UK to NZ and back!”

Written on: 21/04/2015 by Snow478 (1 review written)

Thanks NZ and UK Forex for making money transfers between the UK and New Zealand so easy, quick and with fantastic rates. I have a personal account and have been moving some large sums around for buying houses and the ability to track a deal to 3 decimal places helps pays for that extra dinner out! I really appreciate the charting tools and rate alerts to help make the decision when to deal - I feel I have control of the deal - it is so dynamic that when I choose to deal it's because I have… Read Full Review

Report this review
★★★★★

“Excellent”

Written on: 20/02/2015 by CristopherMcMahon (1 review written)

perfect, easy to deal with, secure and fast and great service. Would not hesitate to recommend this service.. I will continue to deal with them and not look elsewhere, there is simply no need to !!… Read Full Review

Report this review
★★★★★

“Most reliable transfare service provider”

Written on: 02/02/2015 by valipatel (2 reviews written)

I have used uk forex to transfare money between South Africa and UK many time and found that I get good rate quick transfare and best customer service and I have no problem using their service in future… Read Full Review

Report this review
★★★★★

“Secure But Painless”

Written on: 12/01/2015 by PenguinJim (1 review written)

It pains me to give UKForex 5 stars, as I pride myself on nitpicking, fault-finding and pedantry. Still, they've foiled my negative nature by being seemingly impervious to criticism. Let me try to add something that may be of actual use to anyone reading: when you register with UKForex, you will need to prove who you are and where you live. This will require a couple of documents to be emailed, and (if memory serves) receiving a "Yes I Live Here" card through the mail. So make sure that you… Read Full Review

Report this review
★★★★☆

“Good rates not so good on speed”

Written on: 14/12/2014 by 419Lane (1 review written)

I am very happy with the rates of exchange but not so happy with the time it took to clear funds to Sweden. There are other companies who will do this quicker i.e. same day… Read Full Review

Report this review
★★★★★

“I recommend UKForex highly”

Written on: 10/11/2014 by 432Farley (1 review written)

Have used UKForex on a number of occasions now. I am delighted with their commitment to customers. Every effort is made to be helpful, providing a trouble-free and speedy service. Staff are courteous and efficient. When I first transferred money and was concerned about security,I was impressed with processing my registration and supporting me at each stage of the transaction. Well done UKForex… Read Full Review

Report this review
★★★★★

“Good to newcomers”

Written on: 05/11/2014

I found UKForex staff consistently helpful. When I needed something explained, they did so clearly. I would recommend them to anyone… Read Full Review

Report this review
★★★★★

“excellent service”

Written on: 31/10/2014 by juliestego (1 review written)

trans money from uk to oz and done within 24 hrs no hassle. excellent service would highly recommend, customer service was excellent and got straight through no waiting for them to answer and so helpfull,much better rates and no charges, my own bank wanted to charge me 19.50 and rates were a lot lower...would use again… Read Full Review

Report this review
★★★☆☆

“POOR AND SLOW SERVICE, GREAT DEAL”

Written on: 09/10/2014 by CiaraAshworth401 (1 review written)

The objective (sell euros at the best price) is accomplished. But it took 4 working days to open an account, and everytime we were calling, we'll have to wait 15 minutes on the phone at least. So, they should take more care about the customer service. … Read Full Review

Report this review
★★★★★

“Transfer £ to NZD”

Written on: 07/10/2014 by johncrees (1 review written)

Having originally been sceptical of online money transfer companies I took the plunge and tried UKForex. I was really pleased with the service and that having set up an account online with UKForex they phoned me about the transaction and why I wanted to send cash abroad. I paid no transfer fee's, my bank charge £4 per transfer regardless of the amount. The exchange rate with UKForex was also better than my banks exchange rate, which I saved me £100's during my transaction period. Like I said… Read Full Review

Report this review
★★★★★

“Multiple transfers - never a problem”

Written on: 20/09/2014 by Grahameg (1 review written)

I have used UKForex for many years now and have never had a problem. They are efficient and when calling to confirm a transaction extremely polite and helpful… Read Full Review

Report this review
★☆☆☆☆

“poor slow shady service”

Written on: 15/09/2014 by kevstraw (1 review written)

trying to send a deposit to an individual in Poland we were buying a house from, was not as straight forward as it promised. A sum of money was sent to their bank for them to forward to the beneficiary, and that was accepted. It was found then that they shouldn't have accepted it as it was not from the accountholder as she hadn't got internet banking but the partner had. We were told it had been rejected (incorrect-they had accepted it-proof on their website)so it was to be returned to the… Read Full Review

By Hokayrh

Written on: 09/10/2014

“Hi,

Thank you for your feedback. Apologies if there was any confusion or conflicting information provided.

As an FCA authorised and regulated company, we are required to complete due diligence on our clients before we can send funds. Funds must always come from an account in our client’s name. Should funds not come from an account in our client’s name, this causes a risk that we have to assess.
We receive thousands of payments every day. As we work with a large local banking network, we have to ask our banks to then return funds from where they came from. From experience, as this can be an unusual process, it can take as long as a week for the funds to arrive.

We would love to be of any help, if you still require assistance, please do not hesitate to email us. You can contact us by phone, we are here 24 hours a day Monday-Friday.

Kind regards,
The UKForex team

Reply to this comment
Report this review
★★★★★

“Efficient and safe money transfer”

Written on: 06/09/2014 by zamlau (1 review written)

I have used UK Forex twice now to transfer money between Australia and Norway. I'm really satisfied with their service and I'd definitely recommend them to anyone needing to transfer money internationally. Compared to Australian banks, the exchange rate is much higher, allowing me to get more kroner for every dollar I exchange. I also get out of paying the international transfer fee of $21 that my Australian bank charges. The service is transparent and trustworthy. They always called within… Read Full Review

Report this review
★★★★★

“just the best”

Written on: 21/07/2014 by brianarmy (1 review written)

They did everything they came, I felt confident as they ethere phoned me at every stage or emailed me. So I can sayuse them for the best exchange and peace of mind. I was so nerves about using this service I was going to use the bank and get a bad exchange rate but to get the best exchange I look over the information about ukforex and I could not find any reason not to use them so used them and I'm so glad as it was so easy for me to use and the money got there… Read Full Review

Report this review
★★★★★

“Spot on service!”

Written on: 12/07/2014

After using UK Forex to pay a Euro surveyors fee I will certainly be using them again for the balance of the property,the exchange rate is very hard to beat and makes a mockery of the banks rates.Good smooth efficient service with friendly help full staff, I would definitely recommend them to anyone needing to pay overseas bills!… Read Full Review

Report this review
★★★★★

“Best, most efficient and easy to use”

Written on: 15/06/2014 by ErinMcClanahan (1 review written)

I love using UKForex since I first discovered them. They made it easy for me to set up my account and now that I do all my deals online, I can do so when it suits me, including late evenings. I have a24 hr access to quotes and deals and can buy at a time that gives me the best deal. UKForex transfers are efficient and trouble-free. There is absolutely nothing about dealing with UKForex that I can complain about… Read Full Review

Report this review
overview