UKForex Foreign Exchange Services Reviews - www.ukforex.co.uk

★★★★★
4.6 / 5
168
91% of users recommend this
  • Speed of service

  • Customer Service

  • Value For Money

Media Gallery for UKForex Foreign Exchange Services - www.ukforex.co.uk

UKForex Foreign Exchange Services - www.ukforex.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Appalling service”

Written on: 23/06/2016 by baggysdad (1 review written)

I have had a UK Forex account for several years and have made regular transactions abroad to a variety of beneficiaries. Until 2 weeks ago. When I tried to transfer funds (180GBP) for a hotel booking. UK Forex compliance had a problem because the receiving bank account was in the personal name of the owner and not in the name of the hotel - it's small family owned and run hotel, its not Ritz Carlton. After 10 days of submitting documentary evidence (some of it twice) UK Forex have decided that… Read Full Review

Report this review
★★★★★

“Top exchange rates and super fast service”

Written on: 14/06/2016 by Nicholsoi101 (1 review written)

I have been using another money transfer service, but following an email from Martin Lewis Moneysaving I decided to investigate other options as the rate quoted was not too good. The UKforex rate was a lot better and I discovered there is no charge for sending smaller amounts. The beauty of this is that money can arrive the same day, which in my case it did. This is great if money is needed urgently. I usually send about £500 at Christmas for gifts and I had been paying £9 every time, free… Read Full Review

Report this review
★☆☆☆☆

“Poor Information”

Written on: 02/06/2016 by brufam (1 review written)

I have just been informed today, 11 days after setting up a money transfer to South Africa, that you cannot take funds from a business account. The recipient had already paid out this money and therefore needed us to pay him as soon as possible. We now discover we cannot do this and therefore the deal is likely to break down. When I initially spoke to one of your representatives I explained exactly what the money was for and that it was a business transaction. At no time was any mention made… Read Full Review

By Hokayrh

Written on: 03/06/2016

Hello, thanks for your feedback. We are sorry that you feel that one of our customer service representatives gave you the wrong information. This issue occurred as you had registered with a personal account and due to our regulations you would need a corporate account to make deals from business account. We would be happy to set up a corporate account to assist you with your future business needs. Once again our apologies for the inconvenience caused. Kind Regards, Sylvia

Reply to this comment
Report this review
★★☆☆☆

“Frustrating experience and lack of predictability”

Written on: 08/03/2016 by FabReviewer (1 review written)

While I have no reason to question their integrity, my experience with UK Forex has been very frustrating. Perhaps due to the fact I needed to transfer funds from my UK account in GBP to a foreign account in an 'exotic currency', the transaction involved 3 different banks: UK Forex's bank in the UK, the beneficiary's foreign bank, and a rather mysterious 'intermediary bank' which I wasn't told much about apart from the fact it was an 'intermediary'. Problems started when it took several… Read Full Review

By Hokayrh

Written on: 09/03/2016

Hi, please accept our apologies for all the trouble you've gone through. We have now managed to contact you and explain the situation in detail. We hope to help you with more money transfers in the future.

Reply to this comment
Report this review
★★★★★

“Excellent money transfer service”

Written on: 03/03/2016

This company are excellent. I sent money to my daughter in Canada yesterday and the money was in her account by late afternoon our time. I felt really confident that they would handle my account professionally, swiftly and securely. The best customer Service Thank you UKForex I will definitely be using you again in the future… Read Full Review

By Hokayrh

Written on: 04/03/2016

Thanks for your kind review! We're really glad we were able to help you support your daughter in Canada.

Reply to this comment
Report this review
★☆☆☆☆

“Nobody answers the phone.”

Written on: 25/02/2016 by Possumtops (2 reviews written)

Today I concluded many years of using UKforex to exchange currencies. In that time I have transferred over quarter of a million pounds and have not had a problem. All I wanted to do yesterday was add a currency to my account. Twice I rang the customer service number and endured the dreadful noise someone thinks entertaining for 5 minutes before giving up. I emailed them and received a reply giving me a different number to use. Same abysmal service today. Rang twice for 5 minutes each time then… Read Full Review

By Hokayrh

Written on: 25/02/2016

Sincerest apologies Possumtops for the inconvenience and frustration caused. We are currently experiencing intermittent outages with our UKForex telephony system, the cause of which is being investigated furiously. I hope I can provide some recourse by offering a personal call from our support staff team so you are not subject to any further delays. If you would still like that currency added, feel free to email our customer service team and we will return a call immediately. Our email address is located on the Contact Us page within our site (Review Centre does not permit us to post email addresses).

Many thanks and once again, apologies for the inconvenience.

Kind regards,
The UKForex Team

Reply to this comment
Report this review
★☆☆☆☆

“Nobody answers the phone.”

Written on: 25/02/2016 by Possumtops (2 reviews written)

Today I concluded many years of using UKforex to exchange currencies. In that time I have transferred over quarter of a million pounds and have not had a problem. All I wanted to do yesterday was add a currency to my account. Twice I rang the customer service number and endured the dreadful noise someone thinks entertaining for 5 minutes before giving up. I emailed them and received a reply giving me a different number to use. Same abysmal service today. Rang twice for 5 minutes each time then… Read Full Review

By Hokayrh

Written on: 25/02/2016

Sincerest apologies Possumtops for the inconvenience and frustration caused. We are currently experiencing intermittent outages with our UKForex telephony system, the cause of which is being investigated furiously. I hope I can provide some recourse by offering a personal call from our support staff team so you are not subject to any further delays. If you would still like that currency added, feel free to email our customer service team and we will return a call immediately. Our email address is located on the Contact Us page within our site (Review Centre does not permit us to post email addresses).

Many thanks and once again, apologies for the inconvenience.

Kind regards,
The UKForex Team

Reply to this comment
Report this review
★☆☆☆☆

“Why advertise the 24hr dealers if no one answers the...”

Written on: 17/02/2016 by KarlaStokes269 (1 review written)

Registered for my account and was told to ring 24 hr dealer number in UK to complete account opening. Tried at 8:40pm GMT and 9pm GMT and both times no one answered. Oh well I guess I'll take my business elsewhere as first impressions count and if this is the service I receive now, imagine when there's a problem? Going elsewhere to do the FX deal! Bye… Read Full Review

By Hokayrh

Written on: 17/02/2016

Hi,

Thank you for your message. We sincerely apologise - at the time you were calling we were experiencing technical difficulties with our phone lines. The issue has since been resolved so feel free to try once more; your call will be answered immediately. Alternatively, if you'd like someone to contact you, feel free to email our Customer Service inbox and a representative will call you back (our CS email can be found on the Contact Page of our website; Review Centre does not allow us to include it here). Either way, the team will contact you within business hours tomorrow; I hope our professionalism and great service can make up for the inconvenience caused.

Apologies again.

Kind regards,
The UKForex Team

Reply to this comment
Report this review
★☆☆☆☆

“Still waiting for my money to arrive from Australia.”

Written on: 03/02/2016 by 10Bond (1 review written)

It is worrying when ones money transaction takes more than a day. Electronic transfer used to take hours… Read Full Review

By Hokayrh

Written on: 04/02/2016

Hello, could you please provide us with your username or deal number and we will look into your transaction immediately? Please send us your contact details and we will sort it out as soon as we can.

Reply to this comment
Report this review
★☆☆☆☆

“A disgrace”

Written on: 14/12/2015 by dcampb58 (1 review written)

Two weeks after UKForex received my money and I still have not received the money in my account. They were very attentive and active up to the point when they received the funds to be transferred. After that nothing but delays and outright lies from them. DO NOT USE… Read Full Review

By Hokayrh

Written on: 02/02/2016

Thanks for sharing your experience. We take these matters very seriously. We understand that you have already received the payment but we want to apologise that it took longer than usual.

Reply to this comment
Report this review
★★★★★

“Brilliant!”

Written on: 08/12/2015 by McWilliamsss298 (1 review written)

Excellent service and best rates I've found, so I never go anywhere else!… Read Full Review

Report this review
★★★★★

“Very happy with this service”

Written on: 29/11/2015 by Arsenault286 (1 review written)

I can recommend UK Forex, very good rates, fast, easy to use and very trustworthy, if you need to telephone the Staff they are really helpful and always resolve any questions you have. I will always use UK Forex. Thank you UKForex… Read Full Review

Report this review
★★★★★

“Time and Price + ukforex”

Written on: 25/10/2015 by Crossqq431 (1 review written)

Had a lot of US$ that needed to be £££ these guys were there just at the right time and at the right FX rate! Please don't go to the banks use this service, the timing was down to me but the service is all theirs, i saved a bomb so thank's ukforex… Read Full Review

Report this review
★★★★★

“Simple, Friendly, Quick!!!”

Written on: 17/10/2015 by Jasonp71 (1 review written)

It was an absolute pleasure using UKForex. UK banks should take a leaf out of the UKForex customer service ethos… Read Full Review

Report this review
★☆☆☆☆

“very very shady”

Written on: 13/09/2015 by 472Ward (1 review written)

Liked the rates of UKForex in comparison to other foreign exchange services. It took almost 1 week for beneficiary to receive money in their Australian bank account causing so much STRESS and TORTURE when all required information was included on 04/09/15 only to receive money in beneficiary account on 10/09/15. Though UKForex says no charge but I suspected were busy trading on the stock market with the money making more money whilst putting depositor and beneficiary under enormous duress. No… Read Full Review

By Hokayrh

Written on: 14/09/2015

Hi,

We're sorry to hear that you had bad experience sending your money abroad. This is definitely not the experience we expect you to have from UKForex.

Unfortunately without your name or email address, we can't locate you on the system. However if you could email our Customer Service, we will look into it and investigate the delay.

Regards,
The UKForex Team

Reply to this comment
Report this review
★★★★★

“We found it!”

Written on: 14/08/2015 by WendyMT (1 review written)

I was introduced to UK Forex by my husband as I normally get my banker to give me a so call best rate. But after UK Forex - with their best rates, no fees and super fast transfer, I am not using my bank anymore! On top of that every query get's immediate respond! I am extremely impressed and would recommend everyone to use UKForex! Thank you UKForex & your staffs! … Read Full Review

Report this review
★★★★★

“FANTASTIC SERVICE”

Written on: 07/08/2015 by Dylan257 (1 review written)

I registered yesterday to transfer money to my account in Australia from my account in the UK. I have just checked and the funds are in my account. Brilliant quick service with friendly helpful staff. Thank you. Sorry HSBC I won't be using you again… Read Full Review

Report this review
★★★★★

“Excellent!!”

Written on: 25/07/2015 by Memphisi357 (1 review written)

I have never needed to do a money transfer abroad before so was rather nervous of doing a transaction of this kind on line. I needn't have worried, what a simple and straight forward process this turned out to be. All staff I spoke to were so polite and helpful and made the transaction go very smoothly. Thank you so much UKForex for a great service which is so user friendly both online and by telephone. I will highly recommend to family and friends… Read Full Review

Report this review
★★★★★

“A first time,satisfied customer”

Written on: 20/07/2015 by 296Marsh (1 review written)

I had never transferred money abroad previously but wanted to send some to Australia in a hurry. A friend recommended UKForex after I had been dithering for weeks very nervous that I would make a big mistake. I had visited two banks and was surprised at how much would be lost in a poor exchange rate and an up-front charge. From my first contact I was dealt with politely and patiently and it all happened very speedily and the money went to where it was intended at minimum cost. I would not… Read Full Review

Report this review
★★★★☆

“Mostly happy with the service provided to transfer...”

Written on: 17/07/2015 by wcLloyd193 (1 review written)

Mostly happy with the service provided to transfer money speedily and efficiently to Australia. Also used UKForex a year ago and was impressed, hence the decision to use it again. However, my reservation about the service, on this occasion, relates to the inordinately long time to have my call answered, in excess of 10 minutes. The first time I used UKForex the phone was answered immediately. If you have a query it is much more reassuring to speak to someone in person and this could make me… Read Full Review

Report this review
overview