written by on 17/05/2011
Booked a economy car through them for Orlando and it was a good price. Ended up with Payless and the rental experience was okay. When I got home Payless had charged my credit card extra. I contacted carhiresavers and they figured out I had been charged extra for RSA - road side assistance. I did not request this or agree to have it added. Carhiresavers contacted Payless for me and had it refunded in two days - great customer service.
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