Nationwide Reviews

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★★★☆☆
3.4 / 5
From 7 reviews
71.4% of users recommend this

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★★★★★
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“Fantastic service”

Written on: 27/04/2013

I have an overdraft with Nationwide which was maxed out completely, I had charges building up from bounced direct debits and was generally not running the account very well. I then lost my job and became incredibly stressed about my financial situation and envisaged being taken to court for not being able to pay off my overdraft and subsequent charges. I made an appointment to see an adviser at my nearest branch - Bank Plain, Norwich and was amazed at how helpful and supportive the chap was.... (read more)

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★★★☆☆
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“got the time?”

Written on: 18/03/2013 by Nullannevoid

The service in this bank is ok overall, once you finally get it! I used 3 different branches at various times of day and all had the same problem. Up to 8 service counters and youre lucky to get 1 or 2 people serving. What is the point of having all that space when you have the bare minimum staff you may as well set up a bank in a shed. After this happening every visit I got fed up of standing waiting for the 1 member of staff to get rid of the old bloke counting out his pennies and left... (read more)

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★☆☆☆☆
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“What a piece of s*** (sorry)”

Written on: 26/11/2012

I am now at my 7th or 8th week, and to be honest, I have now got to point where I am at first name terms with the nationwide colleagues, I feel that I have made all the running about, when I first rang up about an extra little money I assumed that as I have paid £100 “administration charge” that most if not all the running about would be done by the building society, but no, I have never had a letter, e-mail or phone call off them saying either everything was ok or in most cases not ok!... (read more)

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★★☆☆☆
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“Absolutely Useless”

Written on: 27/08/2012 by southeasternwoman (3 reviews written)

I decided to open an account with Nationwide because my husband has been with them for years. He had nothing but good to say about them. However, when they applied bank charges to my account in error I was bounced from pillar to post trying to sort it out. In the end, I sent an email to their CEO asking him to get it resolved. I also let him know that I am aware all financial institutions are required to record their calls by law and provided him with the dates and times I had contacted... (read more)

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★★★★★
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“very helpful bank”

Written on: 03/08/2012

frielndly staff and very welcoming how many banks make you a coffee when opening an account (read more)

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★★★★☆
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“Best UK bank”

Written on: 09/12/2011 by OllieW1 (3 reviews written)

I moved from Lloyds several years ago and I'm still happy with Nationwide. Internet banking is easy and they are not sneaky when it comes to interest rates for existing users. I also like that they don't have an Internet banking arm. Shame they changed their policy on not charging for foreign ATM withdrawals - however in a lot of countries I visit they are still free. (read more)

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★★★★☆
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“I've recently had a lot of trouble concerning my...”

Written on: 17/05/2011 by rupal2 (87 reviews written)

I've recently had a lot of trouble concerning my account. I had my money withdrawn without my knowledge, and only realised when I received my statement. Naturally I was very upset, so I went to the branch close to work, to query what had happened. I was hoping it was a misprint, but sadly this was not the case. It turned out this was a case of fraudulent activity. I filled out forms to launch an enquiry, and was told I would hear from them as soon as they found anything out.

I waited two... (read more)

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