Monarch Midi

Monarch Midi Reviews

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2.7 / 5

From 3 reviews

33% of users recommend this

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Monarch Midi

“poor performance”

Written on: 20/09/2012

Bought softner just over six years ago whilst living in Hertfordshire - another hard water area but had no problems. Moved to Norfolk and installed softner into new kitchen. Allegedly, according to Monarch "there is something in the water" causing the resin to explode. Now faced with a having to replace water softner as Monarch have washed their hands. Monarch claim to have "proven reliability" " proven performance" and are "suppliers to H.M the Queen's Estate at Sandringham" The same... (read more)

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Monarch Midi

“Simple, easy and good value”

Written on: 08/03/2012 by rags2richesj

I have had a Monarch midi water softener for over a year now. I have never had a problem with it and it doesnt use too much salt. I ordered it one day and got it delivered the next day and they helped arrange all installation of it with a local plumber. Looks good and has reduced the hardness of our water significantly. Highly recommended. (read more)

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Monarch Midi

“We purchased a Monarch Midi. Manufacturer's...”

Written on: 16/05/2011 by Mark Miles Lea (1 review written)

We purchased a Monarch Midi. Manufacturer's instructions state the unit should be installed as close as possible to the mains water supply. Our water supply enters in the bathroom (single storey dwelling) so that's where we installed it. The unit produced so much condensation water ran out of the cupboard onto the floor. When we went to Monarch to ask what to do, Monarch were very defensive. Monarch told us we should not have installed it in a bathroom as it was dangerous to have electric... (read more)

Guest's Response to Mark Miles Lea's Review

Written on: 22/06/2011

I can't see how fitting a product in a location that breaks building regs can be the fault of the manufacturer, or how that can affect the ease of use, style or value for money of the product. Condensation will be a problem with this and any other product full of cold water that is installed in a potentially humid environment.

The only real issue here seems to be of the service received which sounds like sound advice from the manufacturer and a lack of experience which has presumably now been gained!

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Guest's Response to Mark Miles Lea's Review

Written on: 01/07/2011

The unit dod not "produce" condensation: water condensed on it.

Siting of water softeners can be problematic, but nothing any decent plumber cannot sort with a bit of common sense. I have installed 100's of these units and they are very reliable but from time to time have to tell people that the cost of the unit will be less than the replumbing required to locate it in a sensible place. That most often happens in houses that have been extended or have the mains water supply coming in the house in a dumb place.

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