Ulookubook.com Reviews - www.ulookubook.com

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Latest Reviews

★★★★☆

“Santa Ponsa Holiday”

Written on: 04/12/2014 by Ryan436 (1 review written)

Talked through the holiday booked very thoughtfully.Very helpfull… Read Full Review

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★★★★★

“impressive”

Written on: 01/12/2014 by pottsie11 (1 review written)

a minor glitch which was no fault of the company sorted by a well organised charming girl, well done… Read Full Review

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★★★★★

“Holiday Booking Satisfaction”

Written on: 17/11/2014

I was really impressed with the professionalism and speed of obtaining a quote and the booking of my holiday to Las Vegas/San Diego for next year to celebrate my husbands 50th birthday. It really does make a difference when you are speaking to someone who you can understand and is helpful with every stage of the booking. Was kept updated at all times and received confirmation through straight away. I emailed a question that I wanted clarifed and this was responded again straight away. Would… Read Full Review

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★★★★★

“Helpful service.”

Written on: 17/11/2014 by F1nutters (1 review written)

Brilliant service from your staff, very helpful. second time booking with you will be back… Read Full Review

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★★★★★

“We were extremely pleased with the service received...”

Written on: 10/11/2014 by 260Blackwell (1 review written)

We were extremely pleased with the service received from a member of your team when booking our holiday to Turkey. We were dealt with in a very professional and knowledgeable manner. … Read Full Review

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★★★★★

“Helpful Booking centre staff”

Written on: 10/11/2014 by KaitlynMunoz131 (1 review written)

Tried to book some last minute accommodation and the booking failed I was contacted immediately by an exceptionally helpful young lady who sorted out my problem straight away even down to sorting out the problem that I had with my debit card as it was being used while we are abroad. Would definitely book with this company again looking forward to our competitively priced 4 nights fully inclusive hotel in Benidorm… Read Full Review

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★★★★★

“BOOKING A HOLIDAY”

Written on: 10/11/2014 by MaddisonLittle49 (1 review written)

My dealings with you were very professional and at all times made me feel like a customer. Your training procedures must be perfectly thought out. Many people these days do not how to talk to customers… Read Full Review

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★★★★★

“Brilliant service”

Written on: 08/11/2014 by Gange (1 review written)

I have now booked several holidays with Ulookubook. The service I have had has been second to none. I book with a lovely lady who is professional, thorough and finds the best bargains! She has now become like a friend, even though we have never met! I can recommend this company with no hesitation… Read Full Review

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★★★★★

“Bulgaria skiing holiday”

Written on: 06/11/2014 by fhSandoval330 (1 review written)

Absolutely fantastic service from the staff. I was quoted a great price then I got a call later to tell me they could reduce the price of the holiday without having to sacrifice anything. I would recommend UlookUbook to anybody… Read Full Review

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★★★★★

“Extremely well done ,all our requests met with no...”

Written on: 05/11/2014 by Maureen.W (1 review written)

Extremely well done ,all our requests met with no hassle .She handled our Disney trip to Paris really professionally and with a pleasant attitude. M. W Herts… Read Full Review

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★★★★☆

“Disney booking”

Written on: 03/11/2014

Lady who helped me book my Disney trip was very helpful. Advised me on hotel and food package. Called me straight back with an answer to a question that I emailed her on. Great service… Read Full Review

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★☆☆☆☆

“Don't be fooled - You don't get what you pay for!”

Written on: 30/10/2014 by Oriont445 (1 review written)

If you dare to book with this "company" record everything - especially the phone calls. They quote for package holidays and after you pay, you find elements missing and you will be lied about it being sorted out until its too late to cancel and you end up having to pay more. Their so called customer service is an absolute joke - don't expect to get any resolution to your complaint and expect to be lied to about what was booked - despite having emails as proof. I understand mistakes can happen… Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 02/10/2014 by Jupess (2 reviews written)

I booked a holiday and printed my confirmation. Seceral hours later I received a call to say the hotel wasn't available at the price advertised as this was for full payment only and I had only paid a deposit and I had to pay more. The holiday was cheaper on another site so I declined. The lady then said she would honour the price then put me on hold. After a while I was then transferred to another lady who was clearly in a bad mood and talked at me and not to me and stated i had to pay… Read Full Review

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★☆☆☆☆

“Sales Agent”

Written on: 01/10/2014 by 1968Anne (1 review written)

Received a call this morning after booking late online, to discover the accommodation wasn't available that I'd booked & paid for. So they could re-book with same hotel but through another of their agents at an additional cost of £12. I was fine with this. Then received a confirmation email, then another saying the first was incorrect, fine with this also after all were only human. Then I noticed I'd made an error (mmmmh I'm human to) when inputting info for my transfers, I'd put the arrival… Read Full Review

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★☆☆☆☆

“Cancellation holidays”

Written on: 09/08/2014 by JasonStewart1989 (1 review written)

Called to see if they had cancelation holidays as I wanted to travel in the next 2 days, their site doesn't allow a search within the next 2 days and says to call up, however when you call they can only do the same search they have online, so why say to call up! Very unhelpful, no knowledge on any of the areas, only using a web based searched system to look for holidays which you can do yourself. Waste of time!… Read Full Review

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Ulubcare's Comment

Written on: 12/08/2014

Hello,

I am very sorry to learn of the problems you had whilst trying to book a last minute getaway with ulookubook.

I have passed your comments over to the sales manager, also if you know the name of the sales agent you spoke with please email us with this as this will help with the investigations.


Kind Regards
Ulookubook

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★★★★★

“A reliable and trustworthy company”

Written on: 04/08/2014 by AlleninWestDrayton (1 review written)

I would recommend this company to all my friends. They helped organise the shuttle to and from the airport and rang me up to confirm all the arrangements. It was a stress free experience… Read Full Review

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Ulubcare's Response to AlleninWestDrayton's Review

Written on: 12/08/2014

Hello,

Thank you for your feedback.

Thank you again and we look forward to booking you in the near future.

Kind Regards
Ulookubook
After Care Team

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★☆☆☆☆

“took booking amd money no further contact”

Written on: 21/03/2014

Booked Holiday to Sharm el sheikh January 2014 payed in full at time of booking.Did not answer any E-Mails when questioning security situation after terrorist attack in February.Or any further e-mails requesting further information. Arrived in Hotel March 4 to be told they had only received our booking from ulookubook on the 3rd of March. Were given temporary accommodation for first night. Spoke to Hotels quest relations manager following day to be told That if I hadn't e-mailed the Hotel to… Read Full Review

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Ulubcare's Comment

Written on: 12/08/2014

Hello,

I am very sorry for your dissatisfaction with booking with our company. If you have not already done so please email us with your booking ref and your complaint and an investigation will be conducted for you.

Kind Regards
Ulookubook
After Care Team

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Roger23325's Comment

Written on: 12/08/2014

Booking Ref 200035461

You have my contact details from our booking forms. If you are serious about investigating our complaint then contact me. Though as you have never answered an email yet I will not be holding my breath.

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Roger23325's Comment

Written on: 31/08/2014

still waiting for a reply do we get one or is it just talk?: i wold advise people not to book with ulook ubook as you can see they do not do as they say . very unhappy

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★★★★★

“Mature Travellers”

Written on: 28/09/2013 by 2sycamore (1 review written)

This was the first time we had booked with ulookubook BUT everything went extremely well from the online booking and the consistant update with the emails regarding our holiday from Bristol /Corfu,the hotel Apollon in Paleocastritsi was FANTASTIC,also quick transfers.We will be booking again.Thankyou to a excellent team @ ulookubook… Read Full Review

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Ulubcare's Response to 2sycamore's Review

Written on: 12/08/2014

Thank you for your feedback.

Thank you again and we look forward to booking you in the near future.

Kind Regards

Ulookubook
After Care Team

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★★★★★

“Greta prices great offers”

Written on: 17/09/2013

Great holiday to Crete, everything went smooth thanks to ulookubook is my second time with them and I will definitely use them again!… Read Full Review

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★★★★★

“Friendly and Helpful”

Written on: 01/07/2013 by Jeannieg298 (1 review written)

Booking was easy on line. During our holiday our flight home was cancelled, due to Air France Traffic Control strike. I was telephoned whilst on holiday, and they booked us on to the next avaialblbe flight. The staff I have spoken to (and I have spoken to a few trying to make an insurace claim re flight cancellation) are very friendly and helpful and nothing is too much trouble (only wish I could say the same for Ryan Air). In short I would recommend this company and I would definitely book… Read Full Review

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Ulookubook's Response to Jeannieg298's Review

Written on: 03/07/2013

Thank you for your feedback.

The air traffic controll strike caused major disruption to many flight bookings and I am very happy to learn of your excellent after care experience by ulookubook.

Thank you again and we look forward to booking you in the near future.

Kind Regards
Ulookubook
After Care Team

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