Ulookubook.com Reviews - www.ulookubook.com

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Latest Reviews

★☆☆☆☆

“Terrible service”

Written on: 31/01/2016 by Nikhil375 (1 review written)

Booked hotel for a week done payment, next day received a call from them that I must pay £18 more because it was weekend and site prices not live and they are changed I check site again and it was showing the same prise that I paid it was Sunday I call them back and they told me that price will be changed at Monday. I just cancelled my booking and waiting for full refund. Awoid this company they are totally useless … Read Full Review

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★★★★★

“Excellent Customer Service ”

Written on: 14/10/2015 by sleepyangel64 (1 review written)

First class service from the moment of contact, she went out of her way to look at various quotes and nothing was too much trouble. She waited for us to call her with the deposit which was completed out of hours. She has always contacted us straight away and has always been friendly understanding when there has been change, and she has delivered excellent service. U look U book will highly recommend!… Read Full Review

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★★★★★

“Fantastic Service”

Written on: 14/10/2015 by Hoffmanfy190 (1 review written)

Booked my honeymoon through this site and received fantastic service. I spoke with an advisor on the phone after being recommended by friends. I explained what I was looking for in a honeymoon and was found exactly what I wanted for a fantastic price. I would definitely book with them again as all my questions were answered and nothing was to much trouble… Read Full Review

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★☆☆☆☆

“Terrible Never use them!!!!!”

Written on: 21/06/2015 by Levesqueze461 (1 review written)

I tried to book but I never received a confirmation or any emails to say i had booked my holiday, when i tried to book it on line the site crashed twice. I had nothing to say it had been booked. I then the next morning went to the hotel and booked direct with them. Then had a very rude sales person call me and tell me that the room was not refundable and i had to pay in-full, and to make it worse they had taken double the money for my account. The girl then rudely told me that it was not her… Read Full Review

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★★★★★

“good results”

Written on: 29/03/2015 by PhoenixPiper (1 review written)

I HAVE USED YOUR SERVICES FOR MANY YEAR, EVEN BEFORE YOU BECAME U-LOOK U-BOOK, AND HAVE ALWAYS BEEN PLEASED WITH THE HOLIDAYS YOU FOUND FOR US REGARDS J ALLEN… Read Full Review

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★★★★★

“Amazing Service Every Time”

Written on: 26/03/2015 by lizbannister (1 review written)

I have now booked several family holidays through ulookubook, each and every one has been amazing. The customer service from both the advisers has been outstanding. The knowledge they both had was really helpful and reassuring. Nothing has been too much trouble. They listened to what we as a family were expecting and delivered each time. We have just booked our most recent holiday for July 2015 and are so excited!!! I know we won't be disappointed… Read Full Review

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★★★★☆

“Santa Ponsa Holiday”

Written on: 04/12/2014 by Ryan436 (1 review written)

Talked through the holiday booked very thoughtfully.Very helpfull… Read Full Review

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★★★★★

“impressive”

Written on: 01/12/2014 by pottsie11 (1 review written)

a minor glitch which was no fault of the company sorted by a well organised charming girl, well done… Read Full Review

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★★★★★

“Holiday Booking Satisfaction”

Written on: 17/11/2014

I was really impressed with the professionalism and speed of obtaining a quote and the booking of my holiday to Las Vegas/San Diego for next year to celebrate my husbands 50th birthday. It really does make a difference when you are speaking to someone who you can understand and is helpful with every stage of the booking. Was kept updated at all times and received confirmation through straight away. I emailed a question that I wanted clarifed and this was responded again straight away. Would… Read Full Review

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★★★★★

“Helpful service.”

Written on: 17/11/2014 by F1nutters (1 review written)

Brilliant service from your staff, very helpful. second time booking with you will be back… Read Full Review

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★★★★★

“We were extremely pleased with the service received...”

Written on: 10/11/2014 by 260Blackwell (1 review written)

We were extremely pleased with the service received from a member of your team when booking our holiday to Turkey. We were dealt with in a very professional and knowledgeable manner. … Read Full Review

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★★★★★

“Helpful Booking centre staff”

Written on: 10/11/2014 by KaitlynMunoz131 (1 review written)

Tried to book some last minute accommodation and the booking failed I was contacted immediately by an exceptionally helpful young lady who sorted out my problem straight away even down to sorting out the problem that I had with my debit card as it was being used while we are abroad. Would definitely book with this company again looking forward to our competitively priced 4 nights fully inclusive hotel in Benidorm… Read Full Review

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★★★★★

“BOOKING A HOLIDAY”

Written on: 10/11/2014 by MaddisonLittle49 (1 review written)

My dealings with you were very professional and at all times made me feel like a customer. Your training procedures must be perfectly thought out. Many people these days do not how to talk to customers… Read Full Review

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★★★★★

“Brilliant service”

Written on: 08/11/2014 by Gange (1 review written)

I have now booked several holidays with Ulookubook. The service I have had has been second to none. I book with a lovely lady who is professional, thorough and finds the best bargains! She has now become like a friend, even though we have never met! I can recommend this company with no hesitation… Read Full Review

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★★★★★

“Bulgaria skiing holiday”

Written on: 06/11/2014 by fhSandoval330 (1 review written)

Absolutely fantastic service from the staff. I was quoted a great price then I got a call later to tell me they could reduce the price of the holiday without having to sacrifice anything. I would recommend UlookUbook to anybody… Read Full Review

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★★★★★

“Extremely well done ,all our requests met with no...”

Written on: 05/11/2014 by Maureen.W (1 review written)

Extremely well done ,all our requests met with no hassle .She handled our Disney trip to Paris really professionally and with a pleasant attitude. M. W Herts… Read Full Review

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★★★★☆

“Disney booking”

Written on: 03/11/2014

Lady who helped me book my Disney trip was very helpful. Advised me on hotel and food package. Called me straight back with an answer to a question that I emailed her on. Great service… Read Full Review

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★☆☆☆☆

“Don't be fooled - You don't get what you pay for!”

Written on: 30/10/2014 by Oriont445 (1 review written)

If you dare to book with this "company" record everything - especially the phone calls. They quote for package holidays and after you pay, you find elements missing and you will be lied about it being sorted out until its too late to cancel and you end up having to pay more. Their so called customer service is an absolute joke - don't expect to get any resolution to your complaint and expect to be lied to about what was booked - despite having emails as proof. I understand mistakes can happen… Read Full Review

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Shanishah's Comment

Written on: 21/06/2015

I tried to book but I never received a confirmation or any emails to say i had booked my holiday, when i tried to book it on line the site crashed twice. I had nothing to say it had been booked. I then the next morning went to the hotel and booked direct with them. Then had a very rude sales person call me and tell me that the room was not refundable and i had to pay in-full, and to make it worse they had taken double the money for my account. The girl (Joann Burns) then rudely told me that it was not her problem and that the site had crashed and i had not be sent any confirmation from the site. She eventually passed me on to her supervisor (Clair) who agreed that Joann was rude. But she also became very hostile and rude herself, I told them I hope these call are recorded as i will be taking the matter further and she replied that they don't need to record call! I will be taking this matter further as this completely unacceptable.

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★☆☆☆☆

“Appalling customer service”

Written on: 02/10/2014 by Jupess (2 reviews written)

I booked a holiday and printed my confirmation. Seceral hours later I received a call to say the hotel wasn't available at the price advertised as this was for full payment only and I had only paid a deposit and I had to pay more. The holiday was cheaper on another site so I declined. The lady then said she would honour the price then put me on hold. After a while I was then transferred to another lady who was clearly in a bad mood and talked at me and not to me and stated i had to pay… Read Full Review

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Shanishah's Response to Jupess's Review

Written on: 21/06/2015

I tried to book but I never received a confirmation or any emails to say i had booked my holiday, when i tried to book it on line the site crashed twice. I had nothing to say it had been booked. I then the next morning went to the hotel and booked direct with them. Then had a very rude sales person call me and tell me that the room was not refundable and i had to pay in-full, and to make it worse they had taken double the money for my account. The girl (Joann Burns) then rudely told me that it was not her problem and that the site had crashed and i had not be sent any confirmation from the site. She eventually passed me on to her supervisor (Clair) who agreed that Joann was rude. But she also became very hostile and rude herself, I told them I hope these call are recorded as i will be taking the matter further and she replied that they don't need to record call! I will be taking this matter further as this completely unacceptable.

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★☆☆☆☆

“Sales Agent”

Written on: 01/10/2014 by 1968Anne (1 review written)

Received a call this morning after booking late online, to discover the accommodation wasn't available that I'd booked & paid for. So they could re-book with same hotel but through another of their agents at an additional cost of £12. I was fine with this. Then received a confirmation email, then another saying the first was incorrect, fine with this also after all were only human. Then I noticed I'd made an error (mmmmh I'm human to) when inputting info for my transfers, I'd put the arrival… Read Full Review

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