written by Alannah102 on 29/12/2023
Just looked at a holiday on the site , put my dates,board and airport in the search and a holiday came up that suited me for £575, so went to live chat to finalize and the price for 2 people came up to £1599, asked them how this price had changed and they said that's a static price £575, false information Comes to mind here, not for me
written by victor.pike on 19/10/2018
Used for the past few years. Excellent service always get great deals on a holidays and very professional service
written by Nikhil375 on 31/01/2016
Booked hotel for a week done payment, next day received a call from them that I must pay £18 more because it was weekend and site prices not live and they are changed I check site again and it was showing the same prise that I paid it was Sunday I call them back and they told me that price will be changed at Monday. I just cancelled my booking and waiting for full refund. Awoid this company they are totally useless
written by sleepyangel64 on 14/10/2015
First class service from the moment of contact, she went out of her way to look at various quotes and nothing was too much trouble. She waited for us to call her with the deposit which was completed out of hours. She has always contacted us straight away and has always been friendly understanding when there has been change, and she has delivered excellent service. U look U book will highly recommend!
written by Hoffmanfy190 on 14/10/2015
Booked my honeymoon through this site and received fantastic service. I spoke with an advisor on the phone after being recommended by friends. I explained what I was looking for in a honeymoon and was found exactly what I wanted for a fantastic price. I would definitely book with them again as all my questions were answered and nothing was to much trouble.
written by Levesqueze461 on 21/06/2015
I tried to book but I never received a confirmation or any emails to say i had booked my holiday, when i tried to book it on line the site crashed twice. I had nothing to say it had been booked. I then the next morning went to the hotel and booked direct with them. Then had a very rude sales person call me and tell me that the room was not refundable and i had to pay in-full, and to make it worse they had taken double the money for my account. The girl then rudely told me that it was not her problem and that the site had crashed and i had not be sent any confirmation from the site. She eventually passed me on to her supervisor who agreed that the previous person was rude. But she also became very hostile and rude herself, I told them I hope these call are recorded as i will be taking the matter further and she replied that they don't need to record call! I will be taking this matter further as this completely unacceptable.
written by PhoenixPiper on 29/03/2015
I HAVE USED YOUR SERVICES FOR MANY YEAR, EVEN BEFORE YOU BECAME U-LOOK U-BOOK, AND HAVE ALWAYS BEEN PLEASED WITH THE HOLIDAYS YOU FOUND FOR US REGARDS J ALLEN
written by lizbannister on 26/03/2015
I have now booked several family holidays through ulookubook, each and every one has been amazing. The customer service from both the advisers has been outstanding. The knowledge they both had was really helpful and reassuring. Nothing has been too much trouble. They listened to what we as a family were expecting and delivered each time. We have just booked our most recent holiday for July 2015 and are so excited!!! I know we won't be disappointed.
written by Ryan436 on 04/12/2014
Talked through the holiday booked very thoughtfully.Very helpfull.
written by pottsie11 on 01/12/2014
a minor glitch which was no fault of the company sorted by a well organised charming girl, well done.
written by on 17/11/2014
I was really impressed with the professionalism and speed of obtaining a quote and the booking of my holiday to Las Vegas/San Diego for next year to celebrate my husbands 50th birthday. It really does make a difference when you are speaking to someone who you can understand and is helpful with every stage of the booking. Was kept updated at all times and received confirmation through straight away. I emailed a question that I wanted clarifed and this was responded again straight away. Would have no hesitation in using again.
written by F1nutters on 17/11/2014
Brilliant service from your staff, very helpful. second time booking with you will be back.
written by 260Blackwell on 10/11/2014
We were extremely pleased with the service received from a member of your team when booking our holiday to Turkey. We were dealt with in a very professional and knowledgeable manner.
written by KaitlynMunoz131 on 10/11/2014
Tried to book some last minute accommodation and the booking failed I was contacted immediately by an exceptionally helpful young lady who sorted out my problem straight away even down to sorting out the problem that I had with my debit card as it was being used while we are abroad. Would definitely book with this company again looking forward to our competitively priced 4 nights fully inclusive hotel in Benidorm.
written by MaddisonLittle49 on 10/11/2014
My dealings with you were very professional and at all times made me feel like a customer. Your training procedures must be perfectly thought out. Many people these days do not how to talk to customers.
written by Gange on 08/11/2014
I have now booked several holidays with Ulookubook. The service I have had has been second to none. I book with a lovely lady who is professional, thorough and finds the best bargains! She has now become like a friend, even though we have never met! I can recommend this company with no hesitation.
written by fhSandoval330 on 06/11/2014
Absolutely fantastic service from the staff. I was quoted a great price then I got a call later to tell me they could reduce the price of the holiday without having to sacrifice anything. I would recommend UlookUbook to anybody.
written by Maureen.W on 05/11/2014
Extremely well done ,all our requests met with no hassle .She handled our Disney trip to Paris really professionally and with a pleasant attitude. M. W Herts.
written by on 03/11/2014
Lady who helped me book my Disney trip was very helpful. Advised me on hotel and food package. Called me straight back with an answer to a question that I emailed her on. Great service
written by Oriont445 on 30/10/2014
If you dare to book with this "company" record everything - especially the phone calls. They quote for package holidays and after you pay, you find elements missing and you will be lied about it being sorted out until its too late to cancel and you end up having to pay more. Their so called customer service is an absolute joke - don't expect to get any resolution to your complaint and expect to be lied to about what was booked - despite having emails as proof. I understand mistakes can happen but the company should take responsibility and resolve them. I wish I had read other reviews about paid for baggage, transfers etc being missed off bookings before having the misfortune of dealing with this sham of a company.
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As rated by our community of reviewers
Shanishah's Comment
Written on: 21/06/2015
I tried to book but I never received a confirmation or any emails to say i had booked my holiday, when i tried to book it on line the site crashed twice. I had nothing to say it had been booked. I then the next morning went to the hotel and booked direct with them. Then had a very rude sales person call me and tell me that the room was not refundable and i had to pay in-full, and to make it worse they had taken double the money for my account. The girl (Joann Burns) then rudely told me that it was not her problem and that the site had crashed and i had not be sent any confirmation from the site. She eventually passed me on to her supervisor (Clair) who agreed that Joann was rude. But she also became very hostile and rude herself, I told them I hope these call are recorded as i will be taking the matter further and she replied that they don't need to record call! I will be taking this matter further as this completely unacceptable.