Autoglass Reviews - www.autoglass.co.uk

★★★★☆
4.4 / 5
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Latest Reviews

★★★★★

“Very good service”

Written on: 24/05/2016 by Joannabarham (1 review written)

My auto glass rep was polite courteous and very efficient. He rang me & gave me notice of his attendance, turned up when expected and left no mess… Read Full Review

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★★★★★

“A most efficient service. Called twice to confirm...”

Written on: 24/05/2016 by nattwood (1 review written)

A most efficient service. Called twice to confirm arrival detail and arrive on time. Very pleasant young man, courteous and friendly. Work was clean and no mess, quickly carried out and clear instructions of when to use. … Read Full Review

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★★★★★

“windscreen replacement ”

Written on: 24/05/2016 by LENKILLPARTRICK (1 review written)

an excellent service appointed time kept and matter dealt with very quickly leaving no mess. most impressed and will recommend Autoglass to other unfortunate people having a similar repair. most polite and efficient service… Read Full Review

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★★★★★

“Professional”

Written on: 20/05/2016 by Parmnose (1 review written)

Noticed a crack on my windscreen on Wednesday, booked an appointment online for Thursday. Booked the last slot 15.00 - 20.00. Got home from work just before 15.00 and after 5 mins got a call to say they were on their way. All in all job lasted 45 mins. Paid my excess and away we go! Brand new windscreen. Couldn't fault the service from start to finish. Technician was very helpful. Customer Service were very helpful as well. It took all the hassle of phoning insurance etc. Hopefully I won't have… Read Full Review

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★★★★★

“A Great Service”

Written on: 19/05/2016 by Diya26 (1 review written)

I have just had my windscreen replaced after a stone from a lorry cracked it, I just wanted to praise the fitter who replaced it, he took so much care and was so professional at his job, I will have the recalibration done next week and I am sure the service will be as good, Thank you Autoglass. Kind regards… Read Full Review

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★☆☆☆☆

“Cannot do basics”

Written on: 15/05/2016 by Discodave3992 (1 review written)

I had no choice to use autoglass as these were what my insurer uses. I was able to arrange my appointment ok and all payment was delt with and after a 2 week wait the fitter was supplied with the wrong glass even though I had told the operator my screen had a sensor on for lights and wipers. The fitter could not apologise enough for his employers incompetence so now I am without a car as my MOT is due and obviously there is no chance it is going to pass plus I expect they want me to wait weeks… Read Full Review

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★★★★★

“World Class Service”

Written on: 15/05/2016 by eqDempsey418 (1 review written)

Following heavy downpours during visit to France earlier this year, I noticed water in the passenger footwell and on the driver's seat. At the time I put this down to someone leaving doors open while unloading luggage. However, last weekend I was valeting the car because a musty smell was developing inside. At this point, I found the carpet on the passenger side to be very wet so I dropped into my local Toyota dealership to ask if they could identify the problem. They asked if a new windscreen… Read Full Review

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★★★★★

“on time efficient and quick”

Written on: 13/05/2016 by Keller91 (1 review written)

Had a phone call with e.t.a , arranged a nearby street whare double parking possible. Met up as arranged, left car for repair and waited in my flat. All finished in just over an hour. Excellent service, car like new again. Shame there are no depots for customers with nowhere to park. Lovely helpful repair man… Read Full Review

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★★★★★

“Windscreen replacement carried out on wet day.”

Written on: 12/05/2016 by Gregoryy352 (1 review written)

Very impressed with the job overall and the canopy facility was excellent as was the service… Read Full Review

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★★★★★

“Exeter, 10th May 2016 8.30am”

Written on: 10/05/2016

New windscreen fitted and camera etc calibration. Technician very good. Very friendly, helpful and knew his stuff. All done in a very tmely manner. Thoroughly recommended… Read Full Review

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★★★★★

“Absolutely fabulous fitter”

Written on: 07/05/2016 by Enobs (1 review written)

I had a young man he arrived on time was very professional and extremely kind, Nothing was too much trouble and he completed the job quickly and to a great standard. He was Absolutely fantastic. Thank you… Read Full Review

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★★★★★

“fantastic”

Written on: 07/05/2016 by Mercedes62 (1 review written)

the staff was great, very friendly people and a pleasure to have met a couple of great peple… Read Full Review

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★★★★★

“Amazing”

Written on: 06/05/2016 by Geralddaddysir (1 review written)

What an efficient young man, everything explained and I spent a fascinating morning watching him work - I did ask him to tell me to go away if I was annoying him, but he did not. If I suffer another windscreen problem would ask for him by name to come and do repair again. A very professional job, thank you Autoglass. There was nothing I did not like about the repair. Would definitely recommend your service to all and sundry. … Read Full Review

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★★★★★

“Great Professional Job”

Written on: 02/05/2016 by 1962Velez (1 review written)

Professional service from booking the appointment, text to confirm and a phone call on the day to confirm time. The technician was very friendly and efficient. Very impressed and would defiantly recommend Autoglass to my family and friends… Read Full Review

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★★★★★

“Outstanding job”

Written on: 29/04/2016 by KSF28 (1 review written)

The young man turned up on time, was very pleasant and efficient, explained everything and did a first class job. I could not have expected a better service… Read Full Review

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★★★★★

“professional”

Written on: 29/04/2016 by jqHickey182 (1 review written)

I experienced your service first hand, every objective was me. phone calls were on time and very useful, engineers were on time and very pleasant. A first class experience from beggining to end. thank you… Read Full Review

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★★★★★

“Excellent service”

Written on: 28/04/2016 by cnias (1 review written)

I was very impressed with the speed and efficiency of the repair and the politeness and friendliness of the team. The whole process was done with attention to detail and the result was superb.Many thanks… Read Full Review

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★☆☆☆☆

“I have no word to describe how bad-useless/chaotic it was”

Written on: 28/04/2016 by sapper939 (1 review written)

Ford Maxi basic model with chip in screen. Three wrong windscreens arrived on three separate days with three different installers On the fourth day of staying in, the correct screen arrived and was installed in a good and efficient manner. I wasted many minutes over a week trying to get Autoglass to order the correct screen. In the end I had to draw in Mobility staff to give Autoglass HQ a prompt of what I was suffering, stressed with the useless actions by a large organisation unable to… Read Full Review

Sapper939's Response to sapper939's Review

Written on: 28/04/2016

This is my comment added to my review - soothing conversations with auto glass will not gain correct action. Until auto glass train call centre staff how to speak with knowledge to visiting installers nothing will improve. I suppose the closure of branches gains more money than loosing customers (Regret I am a captive one) When you have four different people trying to replace one screen over a week nothing will get better. Have just read other people with one star ratings woes and I now know I am one of many suffering customers. I must admit I smiled at Emmas soothing answers to complaints.

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★★☆☆☆

“Wish I'd known not to waste my time”

Written on: 27/04/2016

Was passed directly to Autoglass by my insurance company and wasted hours trying to get them to tell me when they could at least wrap my back screen so I could use the car, as they said the glass may take up to 10 days to arrive. After multiple calls, finally was told it would not be wrapped until Sunday (this was Wednesday). Then 5 minutes later offered a different (admittedly sooner) day I couldn't make. Felt extremely under valued as a customer. The guy who told me my car would have to… Read Full Review

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★★★★★

“Good service.”

Written on: 27/04/2016

Fast efficient service from beginning to end. All staff friendly and polite. The van arrived pretty much on time with the promised phone call 10mins before arrival. Technician did a good job and explained about how long to leave the car before washing it or driving. No problems at all… Read Full Review

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