Autoglass Reviews - www.autoglass.co.uk

★★★★☆
4.3 / 5
1300
85% of users recommend this
  • Value For Money

? Ask our helpful community of experts about this product or company
Autoglass www.autoglass.co.uk - Ask a question now

Media Gallery for Autoglass www.autoglass.co.uk

Autoglass www.autoglass.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“top of the bill”

Written on: 28/04/2017 by Duganij467 (1 review written)

Very prompt service, technician was very polite and clean and tidy and carried out a very good job… Read Full Review

Report this review
★★★★★

“Happy customer ”

Written on: 27/04/2017 by RoselynTaylor-Alt166 (1 review written)

Auto glass arrived promptly and did an excellent job, the fitter was informative and very pleasant, would definitely use again… Read Full Review

Report this review
★★★★☆

“Very efficient”

Written on: 26/04/2017 by AdelynTrevino109 (1 review written)

After initially trying to come out of the agreed time period when the car was not here, the job (replacement windscreen) was very well executed in the stated time slot… Read Full Review

Report this review
★★★☆☆

“Ford focus titanium X east yorkshire”

Written on: 25/04/2017 by disgruntledbrough (1 review written)

Call centre staff and technician friendly and professional. All let down by taking 4 weeks to replace Focus Titanium X windscreen as run out of stock. Stock control should be improved as the Focus I believe is one of the most frequently replaced windscreens. … Read Full Review

Report this review
★★★★★

“excellent service”

Written on: 19/04/2017 by Mikee324 (1 review written)

excellent service, received telephone call and arrived on time, polite and friendly service, repaired the cracked window in the time which was stated, excellent job, I can't even see where the crack was, thank you… Read Full Review

Report this review
★★★★★

“waste paperwork.”

Written on: 15/04/2017 by qnWelch348 (1 review written)

exellent service but why all the paperwork by post a few days later for a chip repair.never had this before and totally over the top. … Read Full Review

Report this review
★★★☆☆

“Poor customer service”

Written on: 30/03/2017 by Ponfeigh (1 review written)

I got a chipped windscreen so looked up my insurance policy with a view to having the windscreen repaired or if need be replaced. My policy made reference to contacting Autoglass directly. This I did on line when it became apparent that my best option was to make an appointment for a mobile unit to visit me at home. I duly did this on a Monday morning and made an on-line appointment for a visit on the Wednesday between 11.00 and 15.00. This appointment was confirmed to me both by text and by… Read Full Review

Report this review
★☆☆☆☆

“Narcissistic company who make no apology for damages”

Written on: 29/03/2017

For a start I believe this company write fake reviews for themselves (my opinion), quick 5* review to tell people to take no notice of negative reviews. Not clever autoglass...its dumb...plain see through! Many reviews written by former employees are negative if not controlled/moderated by autoglass. Well that sums them up, don't take any notice of the minority, because you don't like to hear anything negative about your workers or the way you run your company. Autoglass have been on Watchdog… Read Full Review

Report this review
★★★☆☆

“Don't pay twice”

Written on: 29/03/2017 by Gavers1965 (1 review written)

Windscreen fitted ok,tidy job but still early days.Told to pay over the phone when I made the appointment.When fitter arrived was told money was outstanding and I would have to pay again, not his fault.Rang up Autoglass to tell them I'd already paid and it had come out of my credit card account to no avail, I would have to pay again and then have to mess about claiming and hoping I get the money back.Probably best just to pay after work is done to save yourself hassle. … Read Full Review

Report this review
★★★★☆

“windscreen replacement”

Written on: 23/03/2017

Very impressed with the service.The fitter arrived on time and explained in clear terms how long the process would take… Read Full Review

Report this review
★☆☆☆☆

“The worst ”

Written on: 23/03/2017 by Brownie1963 (1 review written)

Whatever you do don't use this company! They fitted my new screen 4 weeks ago and damaged my bonnet, and forgot the trims round the side of the screen, they said they would return a week later and complete the job, now 4 weeks on endless calls to the customer service team, two appointments that I took days off work for, and I still have no joy. Tried to contact them on live chat for the guy ......to say it's with customer service and sorry I can't help you! I would never use these it's only my… Read Full Review

Report this review
★★★★★

“Good job well done”

Written on: 16/03/2017 by glDelaney390 (1 review written)

Customer handling from start exceptional with regular updates and offers of earlier dates. The repair operative very helpful, knowledgeable, courteous and efficient… Read Full Review

Report this review
★☆☆☆☆

“unreliable, unhelpful, unapologetic”

Written on: 11/03/2017 by pnWelch309 (1 review written)

three weeks ago i called autoglass on a friday to arrange a replacement windscreen through my insurance, i was told that an appointment could not be done for the coming weekend. Seeing as I am a driver and work weekdays and cannot afford a five hour window of not being on the road. So I arranged for the following weekend. A week passed and the crack grew, and even though they had a whole week to let me know how things were going i did not receive a call until the morning of the appointment to… Read Full Review

Report this review
★☆☆☆☆

“4 Failed appointments, 1 whole month and they damaged...”

Written on: 11/03/2017 by James.Gould (1 review written)

I don't understand how it can possibly take 5 attempts to turn up to a job with the correct screen and trim. After putting a customer through that surely they would try and do a good job? It seems not. 5 days of my time wasted. 1 month to the day after they took my excess they finally replaced the windscreen. They damaged the car with a new piece needing to be ordered from BMW and painted. They also scratched all the way through the paint exposing bare metal in various places around the… Read Full Review

Report this review
★★★★★

“Excellent service”

Written on: 08/03/2017 by Andersonf134 (1 review written)

Booked in for a screen replacement after a crack appeared. First appointment cancelled because of a faulty new screen being supplied but the second appointment went very smoothly. I hadn't realised how sophisticated todays screens are and the alignments and checks that have to be carried out. I attended the Longwater Autoglass center in Norwich where the total procedure took 2.5 hours. After removal of the damaged screen the alignment of the new one was super critical to ensure the speed sign… Read Full Review

Report this review
★☆☆☆☆

“Shocking service”

Written on: 04/03/2017 by Dugansy311 (1 review written)

Terrible service ! On the 21st of Feb I spoke to autoglass on the phone for a window screen replacement. An appointment was made for 26th, which already seemed a while from a supposedly leading glass company. A technician came out on the Sunday with the wrong glass and no trim to replace the existing! Another appointment was made for the 3rd of March as that was the earliest you could get the glass ! After taking a day of work to wait in I am left with an answer phone message saying the glass… Read Full Review

Report this review
★★★★★

“declan edinburgh ”

Written on: 03/03/2017 by Lewisna366 (1 review written)

just want to say a massive thank you to declan from Edinburgh who fixed my sons windscreen today and took the time and effort to make sure the job was completed thoroughly… Read Full Review

Report this review
★★★★☆

“XK windscreen repair”

Written on: 21/02/2017 by Carlie34 (1 review written)

The service was excellent. The process was clearly explained. As it had been almost a year since the chip appeared I was warned that the repair would not be perfect, the result was better than I expected, hardly any evidence from outside but slight milky effect when viewed from inside. But as the chip is on the passengers side it is acceptable… Read Full Review

Report this review
★★★★★

“Brilliant service”

Written on: 15/02/2017 by nqSteele5 (1 review written)

New windscreen fitted at 11 Houghton Place Ipswich IP4 5UX on 13.2.17. Technician arrived on time and completed the fitting in the time he suggested. He was pleasant, efficient and informative....the best technician I have ever had visit my home; and the list is long!! Many thanks also for the email and text updates prior to the visit...all in all, faultless service!… Read Full Review

Report this review
★★★★★

“Windscreen replaced”

Written on: 21/01/2017 by Paulpne (0 reviews written)

The fitter came out to fit my windscreen due to old one leaking in, he was very polite . Efficient and helpful after he was done a few quick tests and everything was fine. Windscreen doesn't leak in anymore . Overall great job would highly recommend. … Read Full Review

Report this review
overview