Autoglass Reviews - www.autoglass.co.uk

★★★★☆
4.3 / 5
1313
85.2% of users recommend this
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Latest Reviews

★★★★★

“service”

Written on: 23/06/2017 by Kingij192 (1 review written)

booked a replacement on line, which was easy. received a repair time confirmation within seconds followed by subsequent back up info regarding time including when engineer was leaving previous job. my replacement was carried out and completed within minutes of time given by engineer. excellent service throughout… Read Full Review

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★★★★★

“What a brilliant service ”

Written on: 22/06/2017 by McDaniel369 (1 review written)

My back car window was completely smashed from a stone of the road, Got in touch with auto glass very friendly service.when the technician came he hoovered the glass out of my boot fixed my screen in around 40 mins, Very good and friendly service will definitely use auto glass in the future. … Read Full Review

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★★★★★

“great service”

Written on: 09/06/2017

I rang by on weds and they booked my replacement for thurs between 12 and 5pm Got a text thurs morning 8.30 they will be with me between 1.00 and 3.30 the engineer arrived 1.00 - altho I had been told it would take 90mins it was done within the hour. He was very polite and helpful I can definitely recommend them… Read Full Review

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★★★★★

“Replacing front window and wipers ”

Written on: 04/06/2017 by MalachiHead500 (1 review written)

I want to write and comment on the wonderful service I received from the Autoglass engineer. Helpful and approachable in explaining what will be happening etc. To put my mind at rest. Plus he was very grateful for the cup of tea to keep him going. It was done professionally and very tidy at all times. Would defiantly be recommending you to my friends and family. Again thank you… Read Full Review

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★☆☆☆☆

“Just dreadful experience”

Written on: 04/06/2017 by Casex263 (1 review written)

They turned up with wrong glass, told me next appointment was 4 days. Told me I couldn't speak to customer service. Finally spoke to someone, booked another appointment where I would drive 14 miles to meet a technician. They then cancelled that. Made about 10 calls so far, no one is sitting out the problem, they then suggested I go to an autiglass centre over an hour away in my lunch! Dreadful… Read Full Review

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★★★★★

“new windscreen”

Written on: 01/06/2017 by ian6919 (1 review written)

I had a crack in my windscreen a very nice man from autoglass came to my works today to fix it he was very pleasant very helpful and I got service with a smile I would like to thank him he was a very nice bloke I would defernatly recommend autoglass to everyone… Read Full Review

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★★★★★

“new windscreen fitting”

Written on: 24/05/2017

found a crack in my windscreen on sunday, booked online the same day and got a booking for the next day. got a text to confirm this. fitter rang in advance to say he was coming and arrived early. got the job done with no fuss or mess and I have a new windscreen. a great job done very quickly… Read Full Review

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★★★★★

“Very quick service”

Written on: 23/05/2017 by JustineMcCulloch (1 review written)

I was surprized that they still had my details from last time and my screen in stock. Came and fixed it the next day, can not fault the service. The guy was very thorough and checked the whole vehicle. A very neat job thank you… Read Full Review

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★☆☆☆☆

“In need of better management”

Written on: 19/05/2017 by thesmallgardener (1 review written)

As a gardener I need my van daily. Having been informed that my windscreen was due to be replaced on Wednesday I made arrangements for alternative transport. At lunchtime on Wednesday I received a text message telling me that the replacement would not go ahead as the incorrect replacement had been ordered. It would be done on Thursday. Again I had alternative transport but was assured the work would be done early in the morning. When the fitters arrived they noticed that the replacement… Read Full Review

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★☆☆☆☆

“BAD COMPANY TO WORK FOR!”

Written on: 18/05/2017

The way they treat the staff is disgusting. No respect for the technicians and managers treat you like a disposable number. They don't value you and your hard work. The company is getting worse and worse and are becoming less busy as well. People are wrongfully being sacked left, right and center (including myself). This is because the company is struggling so much… Read Full Review

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★★★★★

“Prompt service”

Written on: 06/05/2017 by Gavene174 (1 review written)

The member of staff made contact to let me know where he was and how long he was going to be. He arrived early and was very polite and professional. Once he finished the work he explained the repairs to me and provided a leaflet. there was no mess and I was very impressed with the work thank you. I have no complaints and would highly recommend Autoglass to friends and family and would use you again myself. The whole experience was a pleasant one from beginning to end, including the initial… Read Full Review

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★★★★★

“This is what I call great customer service”

Written on: 04/05/2017 by KevFennell (1 review written)

Great customer service straight away from the lady at the call centre who arranged the visit. On the day of the replacement had a text from the call centre and a call from the engineer attending. Cannot praise the engineer enough apart from being very polite when I told him I used to be a fitter (many years ago) he enjoyed showing me how things had changed and improved - very impressive. Overall he was a great ambassador for Autoglass… Read Full Review

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★★★★★

“Service with a smile”

Written on: 03/05/2017

Excellent windscreen repair and service from start to finish, highly recommended… Read Full Review

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★★★★★

“top of the bill”

Written on: 28/04/2017 by Duganij467 (1 review written)

Very prompt service, technician was very polite and clean and tidy and carried out a very good job… Read Full Review

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★★★★★

“Happy customer ”

Written on: 27/04/2017 by RoselynTaylor-Alt166 (1 review written)

Auto glass arrived promptly and did an excellent job, the fitter was informative and very pleasant, would definitely use again… Read Full Review

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★★★★☆

“Very efficient”

Written on: 26/04/2017 by AdelynTrevino109 (1 review written)

After initially trying to come out of the agreed time period when the car was not here, the job (replacement windscreen) was very well executed in the stated time slot… Read Full Review

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★★★☆☆

“Ford focus titanium X east yorkshire”

Written on: 25/04/2017 by disgruntledbrough (1 review written)

Call centre staff and technician friendly and professional. All let down by taking 4 weeks to replace Focus Titanium X windscreen as run out of stock. Stock control should be improved as the Focus I believe is one of the most frequently replaced windscreens. … Read Full Review

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★★★★★

“excellent service”

Written on: 19/04/2017 by Mikee324 (1 review written)

excellent service, received telephone call and arrived on time, polite and friendly service, repaired the cracked window in the time which was stated, excellent job, I can't even see where the crack was, thank you… Read Full Review

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★★★★★

“waste paperwork.”

Written on: 15/04/2017 by qnWelch348 (1 review written)

exellent service but why all the paperwork by post a few days later for a chip repair.never had this before and totally over the top. … Read Full Review

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★★★☆☆

“Poor customer service”

Written on: 30/03/2017 by Ponfeigh (1 review written)

I got a chipped windscreen so looked up my insurance policy with a view to having the windscreen repaired or if need be replaced. My policy made reference to contacting Autoglass directly. This I did on line when it became apparent that my best option was to make an appointment for a mobile unit to visit me at home. I duly did this on a Monday morning and made an on-line appointment for a visit on the Wednesday between 11.00 and 15.00. This appointment was confirmed to me both by text and by… Read Full Review

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