Autoglass Reviews - www.autoglass.co.uk

★★★★☆
4.4 / 5
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88% of users recommend this
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Latest Reviews

★★★★★

“First Class Service”

Written on: 31/07/2015 by Chickpips (1 review written)

Used Autoglass 3 times in the last month & the service has been great. Just this morning had another windscreen replaced on a Company vehicle the fitter was polite, efficient, informative & carried out an excellent job 10/10… Read Full Review

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★☆☆☆☆

“Awful service and dangerous advice”

Written on: 30/07/2015 by fyBreen320 (1 review written)

My insurance company works with Autglass for windscreen replacements. I called them Saturday to let them know I needed a new windscreen. They said they would call me back within 4 hours. A day later they confirmed they had found the glass but the next available apt was Thursday (6 days later). On Thursday morning someone called my mobile but left no voice mail. However 2 hours later I received an email reconfirming my apt so I wasn't concerned. When I called them later, they advised the… Read Full Review

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★★★★★

“Replaced window sceen”

Written on: 12/07/2015 by Mutley44 (1 review written)

I was impressed with the professional work that auto glass did and the pride that the guy who fitted it had in his work. There was no mess. Thank you very much will use again and recommend to all friends and family… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 10/07/2015 by 1975Healy (1 review written)

I had to go through Autoglass with my insurance company, and what an absolute shambles this was. Everything was initially going well, I was offered an appointment for 4 days later but I wasn't able to have this appointment, so I had one booked for a week after my initial phone call. I waited in, only to receive a phone call an hour and a half into the 5 hour time slot from the engineer to tell me he was "running late, and wouldn't make it to my call". I contacted their offices myself, only to… Read Full Review

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★☆☆☆☆

“awful”

Written on: 09/07/2015 by Mitchellwq182 (1 review written)

Made an appointment. Called to confirm. Called again to confirm after checking with my insurance company. My appointment had been cancelled in the while for no reason. Reset a new appointment. Received 2 confirmation e-mails. Had blocked my whole afternoon for them to fix my windscreen. Got a phone call in the morning saying that there was no appointment made. They never arrived. My windscreen is still massively cracked and I have no time to get it fixed before I hit the road (have to drive… Read Full Review

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★★★★★

“Fantastic job”

Written on: 08/07/2015 by petergalvin (1 review written)

I was extremely impressed with the technicians workmanship (Dartford)The care and professionalism was outstanding and the politeness and manners were excellent, I wish all tradesmen were like this. The job was completed incredibly quickly and without any problems… Read Full Review

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★★★★★

“Fitter was professional”

Written on: 06/07/2015 by MadeleineCooney (1 review written)

Prompt service and called when he said he would. Very polite and professional fitter. Explained before what he was going to and went through what he had done after… Read Full Review

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★★★★★

“Replacement windscreen”

Written on: 05/07/2015 by Digby1654 (2 reviews written)

From start to Finnish very professional. Text me with a time slot,sent reminder day before. He arrived 9;45am done within the hour and very polite and curteous. Good job… Read Full Review

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★☆☆☆☆

“Didn't turn up!”

Written on: 03/07/2015 by Batesxn70 (1 review written)

Can't recommend Autoglass. Booked appointment with them online, which was very easy, but it had to be booked for 10 days ahead, which isn't great. They confirmed the appointment by e-mail. It was a 4 hour time window but they didn't turn up and they haven't contacted me to tell me why. Since they haven't actually fixed my windscreen, I can't give them anything other than one star… Read Full Review

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★★★★★

“Windscreen replacement”

Written on: 29/06/2015 by dix28755 (1 review written)

The adviser was punctual and supremely professional, he did a great job and he had a lovely friendly attitude. Deserves a massive pay rise… Read Full Review

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★★★★★

“cracked windscreen repair”

Written on: 23/06/2015 by bbWarner285 (1 review written)

Fantastic service from booking to replacing, technician phoned half hour before turning up, came fitted windcreen within an hour very friendly and helpful 5 star service… Read Full Review

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★★★★★

“Friendly efficient employee”

Written on: 22/06/2015 by Kazanne (1 review written)

Your fitter was very friendly and efficient. No complaints. He rang before arriving to say that he would be with us in 10 minutes. He is an asset to your Company. Thankyou. I would recommend your company to family and friends… Read Full Review

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★★★★★

“Damaged vehicle glass replaced”

Written on: 18/06/2015 by jagcart (1 review written)

Excellent service from the telephone adviser who offered me a next day call out, which was fantastic. Excellent service from the engineer who arrived exactly when he said he would. Set about replacing my front window and answered all my questions expertly. Particularly liked how quick and efficient the service was and the polite and friendly engineer who also gave me some important do's and don't's before travelling to his next customer. Excellent customer service and highly delighted… Read Full Review

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★☆☆☆☆

“Unreliable”

Written on: 18/06/2015 by Robinsrest24 (4 reviews written)

I booked autoglass via my insurance company for a replacement screen to be fitted. I waited in as I was told it would be between 2pm and 7pm. They never arrived so i phoned them to be told that they had cancelled the appointment without letting me know and had arranged it for the following Monday - when I was unavailable. I then gave them 5 alternative dates in the next three weeks including weekdays and weekends when i would be available but they could do none of those they were fully booked… Read Full Review

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★★★★★

“A very satisfied customer.”

Written on: 15/06/2015 by 390Lancaster (1 review written)

The work was arranged by phone and a convenient timeslot agreed.On the day, the technician phoned me and gave me 30 minutes warning of arrival and carried out the windscreen replacement in an hour.The car was left clean and tidy.The technician was very courtious. I just had to pay Autoglass the Insurance company excess charge. Altogether an excellent service!… Read Full Review

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★☆☆☆☆

“Autoglass are shocking-do not use”

Written on: 03/06/2015 by Eaton298 (1 review written)

I had my windscreen repaired by Autoglass after getting a chip on 19th May. I rang back the same day after the work was completed to advise of faulty work-resin had been spilt on my screen causing more mess and affecting my vision when driving. I was told someone would be in touch to arrange coming out to see if I am entitled to a free whole windscreen. Since the 19th, I have called most days. I have been fobbed off, lied to and outright ignored. I have spent a fortune ringing in as I have to… Read Full Review

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★☆☆☆☆

“can you believe them?”

Written on: 03/06/2015 by Coxpv1977 (1 review written)

My insurer put me straight through to Autoglass. Advisor couldn't give me an appointment and said someone would call me back within two hours; however he did take my card details for the insurance excess. No call - and I waited-in all day! (My insurer got me another company - National Windscreens who called back immediately, made early appointment, turned-up on time and did a great job replacing the cracked windscreen) Meanwhile Autoglass debited my card for £50. Rung to complain about… Read Full Review

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★☆☆☆☆

“AWFUL Company. No service. What a waste of time and space”

Written on: 02/06/2015 by TyreeChase (1 review written)

3 months after my initial contact with Autoglass, I still have a crack on my windscreen that needs repairing. The call centre is not connected to the appointment centre at all. Having said that their appointments should just be ignored because they clearly ignore them. I had 6 appointments and no one resulted in a windscreen change. The good news is you DO NOT have to go with autoglass. Your insurance company will reimburse you regardless with which company you go for. It is in a full comp… Read Full Review

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★★★★★

“Excellent service”

Written on: 31/05/2015 by Fischerjz438 (1 review written)

Staff member courteous and diligent. Rang when he arrived at my house and got on with the job immediately. He was efficient and was finished within the hour… Read Full Review

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★☆☆☆☆

“If this is customer service, the company is doomed”

Written on: 29/05/2015 by SonnyDunlap1972 (1 review written)

I had contacted my insurance company due to a crack in my windscreen and was automatically put through to autoglass with no option to go with anyone else, this should have sent alarm bells ringing immidiately. If a company automatically has business through a contract it usually makes them lazy and non-plussed about the customers which was certainly the case. I had to wait 2 weeks before anyone could come and fit my new windscreen and told i would have to pay my excess up front, and on the day… Read Full Review

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