Autoglass Reviews - www.autoglass.co.uk

★★★★☆
4.4 / 5
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Latest Reviews

★☆☆☆☆

“watchdog got it bang on”

Written on: 28/08/2015 by Damienc195 (1 review written)

bunch of unprofessionals… Read Full Review

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★☆☆☆☆

“Why are we waiting”

Written on: 17/08/2015 by CrystalCooley (1 review written)

Had a slot for between 4 and 7 to carry out a windscreen repair.By 8 no sign of an engineer and not even a courtesy call.Rang them and they said that the distribution team had finished for the weekend.Cant really rate the service as it was non existent really.Looking forward to the phone call over the weekend to try and rearrange the appointment.They have got no chance!… Read Full Review

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★★★★★

“Very knowledgeable and caring”

Written on: 15/08/2015

Two technicians arrived and due to the rain decided to move the car to a safe place to erect a canopy. Very pleasant and presentable with an obvious professional and caring approach to their work. really impressed and will tell friends of the excellent service. Many Thanks… Read Full Review

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★☆☆☆☆

“Would never use again”

Written on: 10/08/2015 by Garland77 (1 review written)

Have to tried to book two windscreen replacement but each time they refused to come out even when you explain there are young children in the car and the windscreen is crack and legal to drive with from now on I will pay to use a different company as auto glass are not to be trusted everyone be aware… Read Full Review

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★☆☆☆☆

“Appalling service and engineer incompetence.”

Written on: 05/08/2015 by Jamrock01255 (1 review written)

Had a large stone chip in 2011, called my insurance who put us onto autoglass, date was set so I booked off of work, no one turned up! When I called I was passed from call centre to area warehouse who said the engineer didn't have the screen on board. Booked for next day and job completed. Got a crack from another errant stone Saturday, phoned insurance who again put me onto autoglass....here we go again... First man arrives today, takes out the screen and informs me that a colleague is… Read Full Review

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★☆☆☆☆

“Useless”

Written on: 05/08/2015 by S555 (1 review written)

Autoglass are a law unto themselves. Just failed to show for 4th time. Their customer service don't know why and Esure incapable of getting them to do what it says in my policy. A nightmare and will probably end up with me paying privately to get it fixed… Read Full Review

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★★★★★

“Great service ”

Written on: 04/08/2015 by charlotte160481 (1 review written)

Brilliant service, fast and efficient, friendly and gave all the right advice. Would recommend to family and friends… Read Full Review

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★★★★★

“First Class Service”

Written on: 31/07/2015 by Chickpips (1 review written)

Used Autoglass 3 times in the last month & the service has been great. Just this morning had another windscreen replaced on a Company vehicle the fitter was polite, efficient, informative & carried out an excellent job 10/10… Read Full Review

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★☆☆☆☆

“Awful service and dangerous advice”

Written on: 30/07/2015 by fyBreen320 (1 review written)

My insurance company works with Autglass for windscreen replacements. I called them Saturday to let them know I needed a new windscreen. They said they would call me back within 4 hours. A day later they confirmed they had found the glass but the next available apt was Thursday (6 days later). On Thursday morning someone called my mobile but left no voice mail. However 2 hours later I received an email reconfirming my apt so I wasn't concerned. When I called them later, they advised the… Read Full Review

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★★★★★

“Replaced window sceen”

Written on: 12/07/2015 by Mutley44 (1 review written)

I was impressed with the professional work that auto glass did and the pride that the guy who fitted it had in his work. There was no mess. Thank you very much will use again and recommend to all friends and family… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 10/07/2015 by 1975Healy (1 review written)

I had to go through Autoglass with my insurance company, and what an absolute shambles this was. Everything was initially going well, I was offered an appointment for 4 days later but I wasn't able to have this appointment, so I had one booked for a week after my initial phone call. I waited in, only to receive a phone call an hour and a half into the 5 hour time slot from the engineer to tell me he was "running late, and wouldn't make it to my call". I contacted their offices myself, only to… Read Full Review

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★☆☆☆☆

“awful”

Written on: 09/07/2015 by Mitchellwq182 (1 review written)

Made an appointment. Called to confirm. Called again to confirm after checking with my insurance company. My appointment had been cancelled in the while for no reason. Reset a new appointment. Received 2 confirmation e-mails. Had blocked my whole afternoon for them to fix my windscreen. Got a phone call in the morning saying that there was no appointment made. They never arrived. My windscreen is still massively cracked and I have no time to get it fixed before I hit the road (have to drive… Read Full Review

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★★★★★

“Fantastic job”

Written on: 08/07/2015 by petergalvin (1 review written)

I was extremely impressed with the technicians workmanship (Dartford)The care and professionalism was outstanding and the politeness and manners were excellent, I wish all tradesmen were like this. The job was completed incredibly quickly and without any problems… Read Full Review

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★★★★★

“Fitter was professional”

Written on: 06/07/2015 by MadeleineCooney (1 review written)

Prompt service and called when he said he would. Very polite and professional fitter. Explained before what he was going to and went through what he had done after… Read Full Review

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★★★★★

“Replacement windscreen”

Written on: 05/07/2015 by Digby1654 (2 reviews written)

From start to Finnish very professional. Text me with a time slot,sent reminder day before. He arrived 9;45am done within the hour and very polite and curteous. Good job… Read Full Review

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★☆☆☆☆

“Didn't turn up!”

Written on: 03/07/2015 by Batesxn70 (1 review written)

Can't recommend Autoglass. Booked appointment with them online, which was very easy, but it had to be booked for 10 days ahead, which isn't great. They confirmed the appointment by e-mail. It was a 4 hour time window but they didn't turn up and they haven't contacted me to tell me why. Since they haven't actually fixed my windscreen, I can't give them anything other than one star… Read Full Review

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★★★★★

“Windscreen replacement”

Written on: 29/06/2015 by dix28755 (1 review written)

The adviser was punctual and supremely professional, he did a great job and he had a lovely friendly attitude. Deserves a massive pay rise… Read Full Review

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★★★★★

“cracked windscreen repair”

Written on: 23/06/2015 by bbWarner285 (1 review written)

Fantastic service from booking to replacing, technician phoned half hour before turning up, came fitted windcreen within an hour very friendly and helpful 5 star service… Read Full Review

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★★★★★

“Friendly efficient employee”

Written on: 22/06/2015 by Kazanne (1 review written)

Your fitter was very friendly and efficient. No complaints. He rang before arriving to say that he would be with us in 10 minutes. He is an asset to your Company. Thankyou. I would recommend your company to family and friends… Read Full Review

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★★★★★

“Damaged vehicle glass replaced”

Written on: 18/06/2015 by jagcart (1 review written)

Excellent service from the telephone adviser who offered me a next day call out, which was fantastic. Excellent service from the engineer who arrived exactly when he said he would. Set about replacing my front window and answered all my questions expertly. Particularly liked how quick and efficient the service was and the polite and friendly engineer who also gave me some important do's and don't's before travelling to his next customer. Excellent customer service and highly delighted… Read Full Review

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