Autoglass Reviews - www.autoglass.co.uk

★★★★☆
4.4 / 5
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Latest Reviews

★☆☆☆☆

“Unhelpful and too slow”

Written on: 24/07/2016 by NathanaelNorth (1 review written)

The customer service centre were not interested in helping and would only give an appointment that was 6 WEEKS away. They didn't seem top be bothered that this was such a long time and I suspect this is because they get most of their referrals direct from the insurance companies so they think that they don't have to make any effort. Either that, or they are overextended. In any case I would not use them again… Read Full Review

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★★★★★

“Brilliant service from first phone call to completed job!”

Written on: 23/07/2016 by MarkusRodriguez150 (1 review written)

I contacted Autoglass to arrange a windscreen replacement for my VW T5 camper. They were just brilliant. They explained what they would do and arranged a convenient appointment with the technician who would come to my home to carry out the repair. I then received a confirmation message and email. On the morning of the replacement, I was phoned by the fitter who told me his arrival time and details of how long the job would take and when I could safely use the vehicle allowing time for the… Read Full Review

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★★★★★

“windscreen fitted to my ford galaxy”

Written on: 21/07/2016 by Asa1991 (1 review written)

the two guys who fitted my windscreen were very pleasant and they got on with the job in hand I was very pleased with the work they did and would recommend to family and friends they were very professional in the work they carried… Read Full Review

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★★★★★

“Excellant Service”

Written on: 16/07/2016

The man from Inverness arrived promptly and completed the replacement very efficiency. He was very polite, knew his trade 100%, excellent job well done!!… Read Full Review

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★★★★★

“windscreen replacement”

Written on: 12/07/2016 by kia15 (1 review written)

From the initial telephone call to the final cleaning of the new screen the service could no be faulted. A first class fitting service by a very professional engineer. Thank you. … Read Full Review

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★★★★★

“Exceptional Service, Start to Finish”

Written on: 12/07/2016

Autoglass are so efficient and accomodating from start to finish. I called them direct, arranged a mutual time and location for a new windscreen (i think you can do this on line but it's nice to be able to talk to a person which a lot of companies discourage these days). All of the arrangements were made to make it easy for me rather than them, i got confirmation texts, emails and a phone call 30mins before the technician arrived & the job was comleted in less than an hour. Customer service… Read Full Review

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★★★★★

“Good Service”

Written on: 08/07/2016 by Ywilliams57 (1 review written)

The service was excellent and the operative who carried out the work was very professional and very helpful in explaining the whole thing. I would be happy to recommend the service to both family and friends. Quick and efficient. Nothing I didn't like… Read Full Review

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★★★★★

“Fantastic work”

Written on: 08/07/2016 by kdChavez1 (1 review written)

Very professional .very pleasant clean and tidy. He quickly replaced my windscreen. He must be a great asset to your team… Read Full Review

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★★★★★

“New windscreen for my Mini ”

Written on: 30/06/2016 by plandesign (1 review written)

Excellent professional and friendly service from the person I dealt with . Can't fault it and a really nice guy. Makes all the difference!… Read Full Review

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★★★★★

“Quick friendly service”

Written on: 29/06/2016 by jbw49 (1 review written)

Windscreen was smashed but driveable, so managed to drive home. Called Autoglass and staff member made booking and paying process quick and simple. Fitter called about 20 minutes before appointment to say that he was on his way. Experienced and efficient, he did the job and was very tidy. All in all a very good experience… Read Full Review

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★☆☆☆☆

“liars”

Written on: 27/06/2016 by quiny (1 review written)

Never use this company they will lie to you about the appointment they will book it on a day you cannot do just to be bloody minded .you complain and they give you a time slot and someone else in the company will change it just to P you off off LOTS OF CHOICE OUT THERE SO DONT HAVE YOUR CAR INSURANCE WITH A COMPANY THAT USES THEM… Read Full Review

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★☆☆☆☆

“Terrible Company”

Written on: 27/06/2016 by lkGarrison1994 (1 review written)

Booked these by the online system, had a reply email from them confirming the appointment but no one turned up.I then went on to the online chat to find out why no one turned up, to be informed that they wasn't sure how i was paying, although they had my insurance details.Do not use this useless company… Read Full Review

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★★★★★

“Brilliant Service All round”

Written on: 26/06/2016 by ph1mgt (1 review written)

From the time I was reffired from my insurance company till the time of the new screen fitted absolutely brilliant service. Even after me ordering the incorrect screen (twice) the service was first class. asked for Sunday service technician arrived 80.30 called fiffteen minutes before hand, really helpful guy with advice and technicial knowledge of many years experience. Call centre staff also exselent phone manner and very helpful. Absolutely no hesitation in recomending Autoglass… Read Full Review

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★★★★☆

“First class”

Written on: 24/06/2016 by jerox (1 review written)

First class job very professional. Spot on with time and very good job done… Read Full Review

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★★★☆☆

“Professional and prompt repair, after a week waiting.”

Written on: 23/06/2016 by smackie11a (1 review written)

I called Autoglass as they are my insurers nominated repairer. No issue getting through but after a short discussion it became clear the earliest they could replace my windscreen was in a week’s time. I explained that the screen was in a pretty bad state but the response was, 'do you have another car you can drive?' Great help that! On the day comms with the technician were excellent. the person I dealt with was knowledgeable, prompt and did a 1st class repair. I was very pleased. Just a… Read Full Review

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★☆☆☆☆

“Rude Costumer Service”

Written on: 20/06/2016 by Ethanh1991 (1 review written)

Was meant to have my side window replaced in may after I contacted Autoglass and gave all my details to them on our first phone conversation specifing the home address and the work address(also mentioning that weekdays the car will be with me at work and weekends at home)-details that the operator "placed" into their system.On the first atempt of replacing the window the engineer came with missing parts (not sure if he even had the actual window with him either)-altho i did specify the make and… Read Full Review

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★★★★☆

“Gersh, your excellent fitter, efficient,...”

Written on: 20/06/2016 by Senrab (1 review written)

We were highly cheesed off with Autoglass, having to wait 3 weeks for a new rear window and having to pay an exhorbitant £90 excess, which is totally unjustified. The temporary repair consisted of what appeared to be cling film instead of perspex with ripped open when driving, let the rain in and set off the car alarm. However your fitter Gersh when he finally arrived did an excellent job, he rang us before he arrived, he was highly professional, cleaned up every scrap of broken glass and was… Read Full Review

Harryhenderson's Response to Senrab's Review

Written on: 20/06/2016

For safety and legal reasons perspex cannot be fitted to a rear window. The £90 excess is what your insurance are charging you. Autoglass only collect it on their behalf. It is gallng you have to pay for something that 9/10 is not your fault but if you paid outright for glass it would be far far more.

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★☆☆☆☆

“They took my money but never turned up to do the job”

Written on: 20/06/2016 by Harrissh200 (1 review written)

I contacted Autoglass through my car insurer because I had a chip in my windscreen that I wanted repairing. Autoglass then took my payment for this job over the phone, along with two contact numbers,in case the engineer needed to contact me. I was then sent my time alot by email. Not only did the engineer not turn up, but he did not even contact me to let me know. Autoglass are nothing but liars, so steer well clear cos there are plenty more windscreen people out there. … Read Full Review

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★★★★★

“Repairs”

Written on: 17/06/2016 by 22Lamb (1 review written)

Rang at 4pm, arrived at 5pm repaired by 5.30 Brill… Read Full Review

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★★★★★

“windscreen replacement”

Written on: 17/06/2016

The technician arrived promptly at the time I was given, and after a brief chat, started without any delay. I was surprised, when it began to rain, when he began to unwind a canopy from the roof of his vehicle which protected the whole job. After he had finished I examined my car and I was very satisfied with the speed which he took to do the job and the quality of the whole installation. Worthy of recommendation… Read Full Review

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