Autoglass Reviews - www.autoglass.co.uk

★★★★☆
4.4 / 5
1184
86.2% of users recommend this
  • Value For Money

? Ask our helpful community of experts about this product or company
Autoglass www.autoglass.co.uk - Ask a question now

Media Gallery for Autoglass www.autoglass.co.uk

Autoglass www.autoglass.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Great Professional Job”

Written on: 02/05/2016 by 1962Velez (1 review written)

Professional service from booking the appointment, text to confirm and a phone call on the day to confirm time. The technician was very friendly and efficient. Very impressed and would defiantly recommend Autoglass to my family and friends… Read Full Review

Report this review
★★★★★

“Outstanding job”

Written on: 29/04/2016 by KSF28 (1 review written)

The young man turned up on time, was very pleasant and efficient, explained everything and did a first class job. I could not have expected a better service… Read Full Review

Report this review
★★★★★

“professional”

Written on: 29/04/2016 by jqHickey182 (1 review written)

I experienced your service first hand, every objective was me. phone calls were on time and very useful, engineers were on time and very pleasant. A first class experience from beggining to end. thank you… Read Full Review

Report this review
★★★★★

“Excellent service”

Written on: 28/04/2016 by cnias (1 review written)

I was very impressed with the speed and efficiency of the repair and the politeness and friendliness of the team. The whole process was done with attention to detail and the result was superb.Many thanks… Read Full Review

Report this review
★☆☆☆☆

“I have no word to describe how bad-useless/chaotic it was”

Written on: 28/04/2016 by sapper939 (1 review written)

Ford Maxi basic model with chip in screen. Three wrong windscreens arrived on three separate days with three different installers On the fourth day of staying in, the correct screen arrived and was installed in a good and efficient manner. I wasted many minutes over a week trying to get Autoglass to order the correct screen. In the end I had to draw in Mobility staff to give Autoglass HQ a prompt of what I was suffering, stressed with the useless actions by a large organisation unable to… Read Full Review

Sapper939's Response to sapper939's Review

Written on: 28/04/2016

This is my comment added to my review - soothing conversations with auto glass will not gain correct action. Until auto glass train call centre staff how to speak with knowledge to visiting installers nothing will improve. I suppose the closure of branches gains more money than loosing customers (Regret I am a captive one) When you have four different people trying to replace one screen over a week nothing will get better. Have just read other people with one star ratings woes and I now know I am one of many suffering customers. I must admit I smiled at Emmas soothing answers to complaints.

Reply to this comment
Report this review Read 1 Comment
★★☆☆☆

“Wish I'd known not to waste my time”

Written on: 27/04/2016

Was passed directly to Autoglass by my insurance company and wasted hours trying to get them to tell me when they could at least wrap my back screen so I could use the car, as they said the glass may take up to 10 days to arrive. After multiple calls, finally was told it would not be wrapped until Sunday (this was Wednesday). Then 5 minutes later offered a different (admittedly sooner) day I couldn't make. Felt extremely under valued as a customer. The guy who told me my car would have to… Read Full Review

Report this review
★★★★★

“Good service.”

Written on: 27/04/2016

Fast efficient service from beginning to end. All staff friendly and polite. The van arrived pretty much on time with the promised phone call 10mins before arrival. Technician did a good job and explained about how long to leave the car before washing it or driving. No problems at all… Read Full Review

Report this review
★★★★★

“Very professional service.”

Written on: 24/04/2016 by Simsiy470 (1 review written)

Your representative from Newcastle under Lyme is a great ambassador for Autoglass! We were very pleased with the service from start to finish. Time slot was arranged, he arrived on time with a phone call to say he was on his way. The whole job was done in a careful manner and to a high standard. Great!It took the stress out of the situation and we would certainly recommend him to anyone… Read Full Review

Report this review
★★★★★

“Bestsellers. At home glass”

Written on: 22/04/2016 by Bradshawmr1960 (1 review written)

Great service from the start friendly fitter very knowledgeable no fuss would recommend… Read Full Review

Report this review
★★★★★

“Windscreen Replacement”

Written on: 19/04/2016 by KadeCrouch260 (1 review written)

I had a chip on my windscreen in the drivers field of view. I made an appointment and a technician came to my home to repair it. He recommended that the windscreen be replaced so he arranged this and a technician came to replace it. Altogether a first class service, the technicians called to let me know they were coming, they were very friendly, polite and professional. The vans are equipped with canopies so installation can proceed even if it is raining. … Read Full Review

Report this review
★★★★★

“Windscreen replacement service”

Written on: 18/04/2016 by Ginny62 (1 review written)

After a bit of a misunderstanding last week Autoglass replaced my windscreen quickly, efficiently and without fuss. The job was done at a place which was convenient to me and at the perfect time. I had a call before my appointment to make sure everything would run smoothly and that the service would be carried out to my satisfaction. Thank you… Read Full Review

Report this review
★★★★★

“Really excellent service”

Written on: 09/04/2016 by Newtonql125 (1 review written)

Today in wet conditions 2 technicians in 2 vans and 2 canopy's replaced by broken windscreen. The quality of the work was excellent with high standards and the politeness from the 2 technicians was amazing. I only know one of the men's names which is Bill but both were equally as good. They cleaned up and Bill gave me a full briefing of what not to do in the next 24 hours, excellent. I certainly would recommend Autoglass to anyone who is requiring a replacement windscreen. Yours sincerely… Read Full Review

Report this review
★☆☆☆☆

“comedians”

Written on: 08/04/2016 by oldandpoor (1 review written)

cancelled appointments and bad attitude avoid if possible Take your money and give you very little Avoid if you can… Read Full Review

Report this review
★★★★☆

“Efficient and courteous”

Written on: 06/04/2016 by BridgerWoods131 (1 review written)

Although there was a glitch with the initial booking for a replacement windscreen, when the time came it went like clockwork. The man (Grant out of Dunsfold) who came to do the job was on time, clean, properly equipped, polite and cheerful… Read Full Review

Report this review
★☆☆☆☆

“Shocking service”

Written on: 05/04/2016 by Romeoe322 (1 review written)

I have never encountered such poor customer service from any company in all my life. The poor attitude, incompetence and 'don't give a damn' attitude of a significant number of their staff leaves one wondering how in God's name they are still in business. Calls and Emails not replied to. Appointments system is a total joke. The slightest bit of rain makes them go into total meltdown. It took over three weeks to get a replacement screen fitted and to be fair, the screen and workmanship were… Read Full Review

Report this review
★★★★★

“Windscreen Replacement”

Written on: 02/04/2016

Phoned every step of way - replaced next day and dealt with Insurance Co. Very efficient… Read Full Review

Report this review
★★★★★

“passenger window shattered by pebble. Autoglass fixed...”

Written on: 31/03/2016 by georgegascoyne (1 review written)

passenger window shattered by pebble. Autoglass fixed specific car make at home the next morning - excellent service… Read Full Review

Report this review
★★★★★

“From Start to Finish”

Written on: 30/03/2016 by Natalyu391 (1 review written)

I had noticed a crack in my windscreen and was going to ring Autoglass. When visiting my Dad I noticed two Autoglass vans working further down his road and wondered whether they could advise, thereby saving a telephone call. I explained details to Technician who was able to come and have a look. He checked crack, including size and advised I needed replacement as crack was too big to be repaired. He advised to call and explain that Technician had seen and advised replacement, which I did and… Read Full Review

Report this review
★★★★★

“Service as it should be”

Written on: 25/03/2016 by JasminLindsay (1 review written)

Technician came to my house to replace the windscreen. He was bang on time. He explained what he was going to do and just got on with it. Very neat and tidy worker. on completion he checked it over with me present and told me about not driving the car for one hour. A very good experience… Read Full Review

Report this review
★★★★★

“Prompt, Efficient, Polite, Professional.”

Written on: 24/03/2016 by AlisaMcQueen (1 review written)

The technician not only replaced my car's front windscreen, but he also explained how the damage most probably was caused in the first place, given the fact that the split in the glass was internal, i.e. contained within the windscreen itself which had not been struck by a stone/rock etc, which is commonly the case. I sought his professional opinion and he was extremely helpful in giving it. The workmanship is of a high standard and my car windscreen is like new again. My only tiny 'quibble' is… Read Full Review

Report this review
overview