Autoglass Reviews - www.autoglass.co.uk

★★★★☆
4.4 / 5
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Latest Reviews

★☆☆☆☆

“Avoid Autoglass.”

Written on: 31/08/2016

Said they could repair but technician said could only replace - but turned up without the part and still wanted to talk about us paying for a callout before he would discuss the fact that he could not fix it! He then drove off with our car key. I have wasted several hours on the phone trying to sort this out and eventually gone elsewhere. Calls not returned as promised, inadequate offer of compensatory reduction of bill from customer service. Operator told us would be £133 repair only being… Read Full Review

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★★★★★

“fast service”

Written on: 29/08/2016 by wrasseman (1 review written)

very fast excellent service even tured up bank holiday Monday on time excellent professional work done… Read Full Review

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★★★★★

“What a professional service”

Written on: 27/08/2016 by NevaehWood402 (1 review written)

My passenger side window was shattered by a neighbours gardener who was strimming, it shattered, glas everywhere! I immediately contacted Autoglass who from the first point of contact helped me through the ordeal of a replacement window. They sent out a technician who cleared all the glass and fitted a temporary perspex window whilst my glass was being ordered, next day the technician came to fit the window. I had courtesy calls before each visit and also calls from the technicians with ETA OF… Read Full Review

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★☆☆☆☆

“Worst customer service ”

Written on: 26/08/2016 by LizethSanchez128 (1 review written)

Made a online booking on Saturday 20st of August had the email to say I've booked it, called up the next day to speak to someone to make sure it was definitely happening.. got the all clear, then rang up today as I didn't get the clarification email and they said I don't have my slot. Ask to speak to a manger, missed the call as was in the toilet.. called back minuets later and spoke to someone who assured me that someone would get back to me.. surprise surprise no one got back to me. Then I… Read Full Review

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★★★★★

“Fast and efficient”

Written on: 25/08/2016 by AliGlover499 (1 review written)

So impressed with the efficiency of telephone response and payment method choice. Was given a time-frame which turned out to be within and quicker than I thought. Excellent service throughout. The Autoglass person did thorough checks before undertaking the fast service which rectified the chip on the windscreen within 25 mins. Excellent Service with a smile. I found that taking the photos of the windscreen chip to sent prior to the visit a bit tricky, but understand the importance of it… Read Full Review

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★★★★★

“SMILE ITS DONE”

Written on: 24/08/2016 by Barrettgm146 (1 review written)

TODAY THE TEC ARRIVED TO REPLACE THE WINDSCREEN ON OUR CAR AND ARRIVED WHEN HE SAID HE WOULD AND COMPLETED THE JOB IN THE BEST POSSIBLE WAY.FRIENDLY,INFORMATIVE, I WOULD NOT HESSITATE TO RECOMEND HIM OR THE COMPANY TO ANYONE WHO HAS THE MISFORTUNE TO HAVE A PROBLEM… Read Full Review

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★★★★★

“Service second to none”

Written on: 21/08/2016 by ArnavMcAllister89 (1 review written)

Technician arrived dead on time,despite slight drizzle,set up canopy from van side,replaced windscreen with no problems,very nice pleasant chap,would recommend to anyone… Read Full Review

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★★★★★

“Replace Broken Windscreen”

Written on: 21/08/2016 by Darrenj66 (1 review written)

Customer Service were very helpful in arranging a booking to replace my windscreen. The fitter telephoned to say what time he would be with me, and he arrived within 10 minutes of his estimated time. He was very pleasant and efficient and did a very good job… Read Full Review

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★★★★★

“repair back window”

Written on: 19/08/2016 by GustavoBain408 (1 review written)

Would recommend this repairer for the work and manner he completed this job in. No glass left about. The only complaint I would have is the time factor. My window was broken on Monday and could not be repaired till today. Wednesday. I tried another two repairers and they were the same. Perhaps the Irvine branch should employ more staff… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 18/08/2016 by Dixon209 (1 review written)

Booked a windscreen repair for Friday 12th August fitter arrived explained that windscreen might crack under pressure and it did He then rang the depot and they had a windscreen and said it would be fitted after 2pm that day I rang at 1830 and was told fitter held up and would not be out till Saturday and gave me a slot of 8am to 10am when they did not turn up I rang customer service again and was told it would be Sunday 8am to 1300 before it could be fitted I told customer service that this… Read Full Review

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★☆☆☆☆

“Poor!”

Written on: 13/08/2016 by Hazel475 (1 review written)

Please do not use this company. They do half of the repair and leave the remains of the glass all over your car. Ive complained about this for weeks now and had to hoover all the remains of my car back window that was left in there by the technician as I gave up with being fobbed off. The complaints procedure is inadequate and I feel totally disheartened by the service and patronising way Ive been spoken to both on the telephone and emails. Avoid. Avoid. Avoid!!… Read Full Review

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★★★★☆

“subaru ”

Written on: 11/08/2016 by gaelicmate (1 review written)

very happy with service. efficient and professional… Read Full Review

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★★★★★

“Well done Gloucester ”

Written on: 09/08/2016 by Kevinfromworcester (1 review written)

Great service from guy who came to my home - insurance company had ordered wrong screen - nothing was too much trouble and he obtained screen which needed to be fitted at depot as needed calibration. Gloucester branc then kept me informed and fitted screen - great job thank you… Read Full Review

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★★★★☆

“excellent service”

Written on: 07/08/2016

after being let down by national windowscreens. Autoglass came up trumps and fitted my new screen within two days. engineer came to workplace and did an excellent job. would certainly recommend… Read Full Review

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★★★★★

“brilliant”

Written on: 06/08/2016 by mfReed498 (1 review written)

I would definitely rate auto glass...great service when phoned...very efficient. I have had them to do a screen twice and both times had very courtesy people..which in this day is a pleasure. Great service.thank you… Read Full Review

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★★★★☆

“very reliable lads”

Written on: 06/08/2016 by 471Manning (1 review written)

let down on first appointment, second appointment, wrong windscreen. They said they would come next day, which they did. the fitters were very helpful, give them 10 out of ten… Read Full Review

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★☆☆☆☆

“ Very poor service ”

Written on: 05/08/2016 by Marlier433 (1 review written)

I have booked my car with Autoglass for front windscreen to be replaced and for a time to suit me and as I was waiting after two weeks nobody has turned up and when I called I was told I was booked for different time but I have told them I have booked for that time and I do have confirmation by text message and when I have spoken to customer services they told me what you want us to do about it if you're not happy go somewhere else and that was their reply to my query is a very bad service… Read Full Review

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★★★★★

“Outdoor windscreen replacement”

Written on: 04/08/2016 by ericellis (2 reviews written)

I found the fitter very professional and I was particularly impressed with the fact that he came out to do the job despite it being after his normal working hours. This was to ensure the job would not be held up any longer by the weather. However, I was unhappy with the fact that you no longer have a fixed workshop. Due to this the job had to be delayed, as on the previous day it was raining. This could have been avoided by having a fixed workshop, and as such the weather would no longer… Read Full Review

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★★★★★

“Outdoor windscreen replacement”

Written on: 04/08/2016 by ericellis (2 reviews written)

I found the fitter very professional and I was particularly impressed with the fact that he came out to do the job despite it being after his normal working hours. This was to ensure the job would not be held up any longer by the weather. However, I was unhappy with the fact that you no longer have a fixed workshop. Due to this the job had to be delayed, as on the previous day it was raining. This could have been avoided by having a fixed workshop, and as such the weather would no longer… Read Full Review

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★★★★★

“Exceptional Service !”

Written on: 31/07/2016 by tom4kat (1 review written)

I can only express my thanks and appreciation to the technicians who came out to me last Friday 29 July, 2016. The appointment was booked for between 9am - 2pm and they arrived at 1pm. Both were extremely polite and introduced themselves. Unfortunately, I can't remember their names. Basically the windscreen they brought out to me was found to be damaged but they said that they would go back to depot and bring out another. They would be back before 6pm but would call me on route. This they… Read Full Review

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