Autoglass Reviews - www.autoglass.co.uk

★★★★☆
4.3 / 5
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Latest Reviews

★★★★☆

“windscreen replacement”

Written on: 23/03/2017

Very impressed with the service.The fitter arrived on time and explained in clear terms how long the process would take… Read Full Review

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★☆☆☆☆

“The worst ”

Written on: 23/03/2017 by Brownie1963 (1 review written)

Whatever you do don't use this company! They fitted my new screen 4 weeks ago and damaged my bonnet, and forgot the trims round the side of the screen, they said they would return a week later and complete the job, now 4 weeks on endless calls to the customer service team, two appointments that I took days off work for, and I still have no joy. Tried to contact them on live chat for the guy ......to say it's with customer service and sorry I can't help you! I would never use these it's only my… Read Full Review

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★★★★★

“Good job well done”

Written on: 16/03/2017 by glDelaney390 (1 review written)

Customer handling from start exceptional with regular updates and offers of earlier dates. The repair operative very helpful, knowledgeable, courteous and efficient… Read Full Review

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★☆☆☆☆

“unreliable, unhelpful, unapologetic”

Written on: 11/03/2017 by pnWelch309 (1 review written)

three weeks ago i called autoglass on a friday to arrange a replacement windscreen through my insurance, i was told that an appointment could not be done for the coming weekend. Seeing as I am a driver and work weekdays and cannot afford a five hour window of not being on the road. So I arranged for the following weekend. A week passed and the crack grew, and even though they had a whole week to let me know how things were going i did not receive a call until the morning of the appointment to… Read Full Review

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★☆☆☆☆

“4 Failed appointments, 1 whole month and they damaged...”

Written on: 11/03/2017 by James.Gould (1 review written)

I don't understand how it can possibly take 5 attempts to turn up to a job with the correct screen and trim. After putting a customer through that surely they would try and do a good job? It seems not. 5 days of my time wasted. 1 month to the day after they took my excess they finally replaced the windscreen. They damaged the car with a new piece needing to be ordered from BMW and painted. They also scratched all the way through the paint exposing bare metal in various places around the… Read Full Review

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★★★★★

“Excellent service”

Written on: 08/03/2017 by Andersonf134 (1 review written)

Booked in for a screen replacement after a crack appeared. First appointment cancelled because of a faulty new screen being supplied but the second appointment went very smoothly. I hadn't realised how sophisticated todays screens are and the alignments and checks that have to be carried out. I attended the Longwater Autoglass center in Norwich where the total procedure took 2.5 hours. After removal of the damaged screen the alignment of the new one was super critical to ensure the speed sign… Read Full Review

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★☆☆☆☆

“Shocking service”

Written on: 04/03/2017 by Dugansy311 (1 review written)

Terrible service ! On the 21st of Feb I spoke to autoglass on the phone for a window screen replacement. An appointment was made for 26th, which already seemed a while from a supposedly leading glass company. A technician came out on the Sunday with the wrong glass and no trim to replace the existing! Another appointment was made for the 3rd of March as that was the earliest you could get the glass ! After taking a day of work to wait in I am left with an answer phone message saying the glass… Read Full Review

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★★★★★

“declan edinburgh ”

Written on: 03/03/2017 by Lewisna366 (1 review written)

just want to say a massive thank you to declan from Edinburgh who fixed my sons windscreen today and took the time and effort to make sure the job was completed thoroughly… Read Full Review

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★★★★☆

“XK windscreen repair”

Written on: 21/02/2017 by Carlie34 (1 review written)

The service was excellent. The process was clearly explained. As it had been almost a year since the chip appeared I was warned that the repair would not be perfect, the result was better than I expected, hardly any evidence from outside but slight milky effect when viewed from inside. But as the chip is on the passengers side it is acceptable… Read Full Review

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★★★★★

“Brilliant service”

Written on: 15/02/2017 by nqSteele5 (1 review written)

New windscreen fitted at 11 Houghton Place Ipswich IP4 5UX on 13.2.17. Technician arrived on time and completed the fitting in the time he suggested. He was pleasant, efficient and informative....the best technician I have ever had visit my home; and the list is long!! Many thanks also for the email and text updates prior to the visit...all in all, faultless service!… Read Full Review

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★★★★★

“Windscreen replaced”

Written on: 21/01/2017 by Paulpne (0 reviews written)

The fitter came out to fit my windscreen due to old one leaking in, he was very polite . Efficient and helpful after he was done a few quick tests and everything was fine. Windscreen doesn't leak in anymore . Overall great job would highly recommend. … Read Full Review

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★★★★★

“Change of window screen in snow and gale force winds”

Written on: 13/01/2017 by brian01william (1 review written)

I was contacted by phone that the engineer was on his way it was snowing hard and blowing a gale although the screen was being changed at my home I did not believe he would attend in those conditions. He arrived assessed the situation on the drive and I positioned my car as he instructed. With my car half in my garage and his van with awning out he changed the window screen in just over an hour. Cosidering the conditions it was a most efficient job and I was most impressed. The snow did stop… Read Full Review

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★★★★★

“Replacement Windscreen”

Written on: 12/01/2017 by katos11 (1 review written)

Friendly, professional and efficient. Did a good job on a very cold day… Read Full Review

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★★★★★

“Great service, very happy.”

Written on: 24/12/2016 by Stewart.I (1 review written)

Autoglass gave me a choice of days to pick from and once I'd picked the day which suited me gave me a 5 hour time slot. They rang 20 before they were arriving and the chap who did the job was very friendly and did a first class job. … Read Full Review

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★★★★★

“the service we got was excellent from both team...”

Written on: 22/12/2016 by Nyasia103 (1 review written)

the service we got was excellent from both team members very efeciant in there work… Read Full Review

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★★☆☆☆

“Do not use Autoglass very poor service.”

Written on: 19/12/2016 by Simsha1969 (1 review written)

Call centre staff good but took three days to get appointment arfter numerous phone calls, after three days finally get appointment only to be told three hours later by a phone call that the appointment was cancelled… Read Full Review

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★★★★★

“Job done, no fuss!”

Written on: 18/12/2016 by RoadUser15 (1 review written)

I booked a time slot with Autoglass to fit a new windscreen, which they confirmed by text, then texted again on the day and the fitter also called me when he was 20 mins away, so I was prepared for his visit. The gentleman worked quickly and quietly, with no fuss, even though he had to move his van as a neighbour needed access. I just left him to it and within 90 minutes he was knocking at my door telling me it was all done. A thoroughly professional job, done on time, and with little… Read Full Review

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★☆☆☆☆

“Windscreen thats out of stock”

Written on: 17/12/2016 by DaleMunn (1 review written)

Appointment booked between 10.00am - 3.00pm no fitter arrived. Rang and was told there wasn't a windscreen in stock for my vehicle. After 6 hours waiting and providing 2 contact numbers I am totally disappointed there was no communication and no apology. … Read Full Review

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★★★★★

“Excellent service”

Written on: 13/12/2016 by AprilNelson418 (1 review written)

We needed a new windscreen fitted to my wife's Peugeot 308. The first appointment had to be re-arranged as the windscreen supplied to Autoglass was found to be damaged. No problem - Autoglass kept us fully informed and we were able to arrange a new appointment that their fitters kept to by the minute. The fitting itself was carefully done and the new screen is perfect. Highly recommended… Read Full Review

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★★★★★

“very happy with service”

Written on: 12/12/2016 by BlazeBatchelor22 (1 review written)

arrived at my residence at the appointed time. the chap was very polite and quickly changed the cracked screen. he explained the dos and donts regarding the adhesive setting times… Read Full Review

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