Autoglass Reviews - www.autoglass.co.uk

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Latest Reviews

★☆☆☆☆

“Appalling ridiculous service ”

Written on: 14/04/2015 by LivCottrell11 (1 review written)

My car was broken into on 5/4//2015. An appointment was made very quickly for the 7/4/15 which I was pleased about however this was false hope. When arriving at my 11am appointment, I was told that my glass had not yet been delivered to replace the front passenger window and so I was to return at 2pm to have it replaced. Again, on arrival for my second appointment that day, I was told the glass had not been delivered. A Perspex temporary window was installed for me and I was told I would… Read Full Review

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★☆☆☆☆

“time wasted and how dissabled are cheated”

Written on: 13/04/2015 by Stricklanduw204 (1 review written)

I have no choice but to used autoglass windscreen cracked 6th april reported this to autoglass make model number plate will come beween 8am and 1pm monday the 13th but told car safe to use on arrival he told me he cant fit it because its gor a glass roof they will come back in 9 days time i find this service totaly disscusting on the lenth. Of time this is taking the autoglass man fitter himself was very polite genleman and could of being more helpful… Read Full Review

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★☆☆☆☆

“Absolutely Useless”

Written on: 12/04/2015 by mwFitch96 (1 review written)

I phoned on 01/04/2015, to report that our windscreen had been smashed. Our car is a normal run of the mill hatchback so I was expecting a quick replacement. The earliest given was a date on the 13/04/2015. I then subsequently phoned to rearrange this, where it took 3 phone calls before a representative had the courtesy to phone back. The replacement was then booked for today 12/04/2015. A voicemail was then left on my phone this morning stating that the replacement wouldn't now be done for… Read Full Review

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★★★★★

“replacing rear glass in my fusion”

Written on: 10/04/2015 by JordinCoffey66 (1 review written)

Some kind person decided to break the tailgate glass to see whats in the boot, lucky there was nothing in there. Rang Autoglass that evening and was told that it could not be done for four days. I informed them that i had to get my Grandson back home down south on Saturday. I was told that they could see if they could sort something out. later that evening, a nice lady from Autoglass told me that someone could possibly be with me on Saturday. The next morning Friday I got a call from an… Read Full Review

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★★★★★

“Johnny is the best !”

Written on: 08/04/2015

The windscreen on our 911 Porsche needed replacing ; Autoglass sent Johnny to do the job . It was a joy to observe Johnny in action as he went about his work obviously highly skilled and with great attention to detail. I had not realised how many parts needed removal before the job could be done and much admired the fact that he has the experience to work on so many different models of cars every day. From start to finish the job was done in about 90 minutes. Johnny is a real credit to… Read Full Review

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★☆☆☆☆

“3 failed appointments”

Written on: 05/04/2015 by 434Nicholson (1 review written)

After 2 months of re booking my appointment I still have a broken windscreen. Poor excuses and bad service. If I had a choice I would not use this company… Read Full Review

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★★★★☆

“Excellent service from the Technician”

Written on: 05/04/2015 by Munozxk290 (1 review written)

The windscreen was chipped on 4th March and the first available appointment was 10th March. When the technician saw the damage he advised that the windscreen would have to be replaced and "someone" would give us another appointment. Sent an email to the company on 19th March because we hadn`t heard anything further. Phoned the Company on 24th March because no-one had replied. Hurray, we were given yesterday, 2nd April as the date it would finally be replaced, but if it were raining it may not… Read Full Review

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★★★★★

“First class service”

Written on: 02/04/2015 by NailaM (4 reviews written)

I'm so impressed with the professional way in which autoglass dealt with my problem. I had been messed around by another company and autoglass came to my rescue !! The engineer who was fixing a chip on my windscreen was so friendly and although he prepared me for the worst, he fixed the chip perfectly!! He asked me to look at it afterwards and I couldn't even see it!! It's a shame I didn't catch his name but I would like to say he was lovely and treated me the way a customer should be. Thank… Read Full Review

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★☆☆☆☆

“Appalling Customer Service”

Written on: 02/04/2015 by nuKirkland207 (1 review written)

I had my rear window smashed on the car during the night. Called Autoglass on a Friday morning - they couldn't provide me with an appointment until the following Tuesday. It's Tuesday today, Autoglass replaced the window but the technician mentioned that he had an issue with opening the boot. Told me that there may have been some glass drop into it but that he had fixed it. Took the car out 3 hours later opened boot to put shopping in and the boot won't close. The lock won't… Read Full Review

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★★★★★

“Very best of service”

Written on: 31/03/2015 by JackJamison (1 review written)

Arranged a window replacement for my motorhome over the telephone. The operatives were prompt having telephoned prior to arrival. They were smart and very warm and friendly. They took 90 minutes to complete the task and I was in a position to leave them to it instead of having to stand and watch over them. The windscreen was fitted with the minimum of fuss and I was In a position to pay the excess over the telephone. Highly recommended… Read Full Review

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★★★★★

“Repair of chip damage to windscreen! ”

Written on: 26/03/2015 by MaureenRivers (1 review written)

Nothing to not like. Very professional technician who did an excellent job on my partners car. A much better repair than I have seen done in the past.....and I have seen a few!!… Read Full Review

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★☆☆☆☆

“Useless and Incompetent”

Written on: 25/03/2015 by Nimz123 (1 review written)

I gave them two numbers to call me on - 1 landline and 1 mobile. The landline was the primary number as I work in the middle of the country and the mobile reception is often bad. I called the dispatcher and they assured me he would call my landline and they even emailed his 'pdf' to remind him. Long story short -- the guy turned up and called my mobile and not the landline. It obviously didn't occur to him that rural Suffolk + Straight to voicemail = No reception and he should cal the landline… Read Full Review

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★★★★★

“Joe 24th March 2015 B47 5DQ”

Written on: 25/03/2015 by DKilminster (1 review written)

Hi Joe was very good polite & efficient clean neat & tidy we were very pleased D R & P A Kilminster… Read Full Review

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★☆☆☆☆

“incompetent”

Written on: 23/03/2015

I Filled out the form on the internet and this was followed by a phone call where the exact same questions were asked all over again. Operator seemed confused and explained that the date I had booked wasn't available after all and made another. The phone call took ages because apparently their computer system was 'slow'. Why complete a form then? I was then sent by email confirmation for two dates. I have cancelled both and called National Windscreens which arranged and confirmed a date… Read Full Review

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★☆☆☆☆

“Just didn't turn up”

Written on: 22/03/2015 by Tree888 (1 review written)

Booked on line and was then called to be told my slot wasn't available but if I agreed to 11am-2pm slot today they would dispatch someone. Sounds great. 15:30 no show so called. Put on hold for 10 minutes. Came back that the technician is running late and would call me in 15 min or less. 16:40 no call and no show. Called them again, on hold for 10 minutes to be told that no one has been able to get this technician all day and his phone seems to be switched off and asked if we can book in for… Read Full Review

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★☆☆☆☆

“Had to wait a week for it to be fitted then found out...”

Written on: 19/03/2015 by Jeanette2423 (1 review written)

Had to wait a week for it to be fitted then found out the hot air blower wasn't working rang up the next day got a lady told her what I wanted she replied I'll get back to you and she never did I think the company has got a bit above its self as most people go through autoglass just like the energy companys… Read Full Review

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★☆☆☆☆

“Could not even get them to reply on the phone!”

Written on: 18/03/2015 by numenius (11 reviews written)

Needed a new windscreen. I see lots of advertising for Autoglass, including regular radio advertising and have seen their vans around in many places. They are kind of the "household name" you think of when you think of replacement or repairs for wind screens. I did once ask one of their drivers once for an approximate cost of a chip repair but he said I'd have to phone them and could not even give me a ballpark figure with my car right in front of him, which was a little surprising. Today I… Read Full Review

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★★★★★

“Very good service”

Written on: 16/03/2015 by 14Thomas (1 review written)

Turned up on time did a very good job … Read Full Review

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★★★★★

“Windscreen replacement”

Written on: 10/03/2015 by Tommy1875 (1 review written)

Thanks to all staff at auto glass at sighthill for a great service especially the person I dealt with for arranging a very fast replacement windscreen and willie in the reception… Read Full Review

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★★★★★

“WINDSCREEN CHIP REPAIR”

Written on: 09/03/2015 by esua2000 (1 review written)

Impressive and professional service. I had 2 x chips on my windscreen repaired. The technician was very courteous, friendly and highly professional. He also arrived in good time to carry out the repair job. I am happy to recommend Autoglass to my friends and family… Read Full Review

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