Drivalia Car Rental - www.drivalia.com Reviews

★★★★★
4.8 / 5
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Latest Reviews

★★★★★

“The best car hire Company on Costa Blanca”

Written on: 19/12/2014 by paul2702 (1 review written)

Once again, great staff, great service, great car, great price. Would never use any other Company at Alicante. I would recommend to anyone. Paul… Read Full Review

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★☆☆☆☆

“GAS RIP OFF AVOID THIS COMPANY”

Written on: 17/12/2014 by DavidPeer (2 reviews written)

STOP! Dont use this company they overcharged me with petrol and i had to do a Top Up insurrance for a lot of more money. Bad experience wont recomend this to nobody… Read Full Review

Drivalia_Car_Rental's Response to DavidPeer's Review

Written on: 18/12/2014

Dear Customer,

Firstly we would like to thank you from hiring a car from Drivalia recently. I am sorry that you feel you were overcharged. If you would like to contact our customer care team, we will happily take a look at your invoice and respond personally with an explanation of charges in case of any confusion.

It may be worth pointing out that we are one of the few remaining companies that offer a choice of FULL to EMPTY or FULL to FULL fuel policies and so you are under no obligation to buy fuel from us. If you look at our website you will see we give clear pricing for both options as well as list the maximum and minimum cost of fuel for each car group so clients who choose the full to empty policy can make an informed choice. Again, this level of transparency is rare in the car hire industry, especially in Spain.

Our Premium top up insurance is optional but ensures complete peace of mind against any damages to the parts of the car not covered by the standard insurance. As the industry continues to demand lower prices we, like all other car hire companies in Spain have to make more things optional to keep our prices competative. Again, our website does make very clear what is and what is not included in the car rental insurance and your options for adding complete cover along with prices for this.

On the whole we are proud to be one of the highest rated car hire companies in Spain with an enourmously high level of customer satisfaction. I will close by adding that if you booked through an agency please do email us so that we can ensure that the agencies are passing on full information although in general we find that this information is made clear but naturally in the case of a client being surprised by anything we do like to double check. As I said this would have to be by email to our head office as they are the only ones that have access to your contract information.

Again thank you for choosing Drivalia and greetings from Spain.

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★★★★★

“reliable and easy”

Written on: 16/12/2014 by PatienceEdwards1973 (1 review written)

I can warmly recommend Drivalia, we had a very easy going communication beforehand, shuttle service ist well organised and quick, they were waiting for us on arrival and the station is easy to find and very close to the airport. The people we got into contact with were all very friendly and the whole procedure was very easy, no problems, no trying to sell insurances or anything like that. Just a very good experience. we will definitely rent or car at Drivalia the next time we go to Alicante!… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 17/12/2014

Hello from Spain and thank you for your review!

I am pleased that you found the communication with Drivalia and the overall experience satisfactory. We are very proud of the efficiency of our shuttle service and strive to get you from the terminal and on your way to enjoy your holiday as fast as possible because hiring a car is the start of your holiday and so a smooth and friendly experience is of paramount importance to us!

Please do like us on Facebook - Drivalia Car Rental to stay up to date on the latest news, offers and competitions and we look forward to welcoming you again on your next trip to Spain!

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★★★★★

“Best Experience Ever”

Written on: 16/12/2014 by aturner1237 (1 review written)

There are lots of horror and scare stories about Spanish Car Rental, but Drivalia were completely different. Right from the outset, they provided clear pricing details on their cars and the fuel options. They have excellent English speaking staff who responded quickly to email information requests and nothing seemed to be too much trouble. They operate 5 mins off the airport but we were met promptly met and taken to their site. Within 10 mins we were in the car and on our way. We were given a… Read Full Review

Drivalia_Car_Rental's Response to aturner1237's Review

Written on: 17/12/2014

Greetings from Spain!

Thank you for your kind words and taking the time to leave a review. We are pleased that everything was to your expectations.

Our fuel is slightly higher than normal pump prices due to the logistical costs of operating our own pumps and employing staff to take care of them but of course this provides a convenience for our clients. We do regularly check our fuel prices against other companies and strive to remain amongst the most competative. It may be worth pointing out however that you are not obliged to buy fuel from us and you can opt for our FULL FULL tarif whereby you pay a few euros more for your car hire but simply take the car full and return it full which means you are only paying for the fuel that you use at the standard pump price.

Furthermore a credit card deposit is not always required! If you choose to take out our premium cover not only do you benefit from the peace of mine of knowing that absolutely everything is covered and there are no worries incase anything happens to the car but also we require no security deposit whatsoever. This does only apply to cover purchased directly with us but is always something worth considering if you wish to have complete peace of mind and of course not have to leave your credit card details.

Going back to your kind words, again I would like to thank you for taking the time to leave us a positive review. We very much hope to welcome you again on your next visit to Spain!

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★★★★☆

“Great Service ”

Written on: 16/12/2014 by stunner292 (3 reviews written)

Easy to find,easy to use just outright simple.Second time of using and the process is perfect… Read Full Review

Drivalia_Car_Rental's Response to stunner292's Review

Written on: 17/12/2014

Thank you for your review. We are very happy that you are pleased with the service you have received and look forward to serving you again on your next visit to Spain.

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★★★★★

“Very helpful and always impressed with service”

Written on: 15/12/2014 by Lynnportsmouth (1 review written)

I have used drivalia car rental for a number of years and would not use any other rental company in Spain. Staff are helpful and friendly and nothing is too much trouble. Always recommend to friends and family. Very impressed with the booking procedure and have had no problems with changing my booking if needing a larger car after I have booked. More family deciding to come out with us… Read Full Review

Drivalia_Car_Rental's Response to Lynnportsmouth's Review

Written on: 17/12/2014

Hello from Spain and thank you for your kind words. We word very hard to deliver a high level of customer care and an outstanding overall rental experience and it´s lovely to hear from regular clients to inform us that we are doing things right!

Please do like Drivalia Car Rental on Facebook to stay up to date with the latest news and offers and we look forward to welcoming you again on your next trip!

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★★★★★

“excellent experience”

Written on: 15/12/2014 by pauldawn (1 review written)

This is without doubt the best car rental we have ever had. Would highly recommend to others and fully intend to use again. My thanks to the most helpful lady on reception, first class service all round… Read Full Review

Drivalia_Car_Rental's Response to pauldawn's Review

Written on: 17/12/2014

Thank you for taking the time to provide your feedback and review!

It´s great to know that your experience with us was good and that you will be using us again - we very much look forward to it!

Please do like Drivalia Car Rental on Facebook to stay up to date with the latest offers and promotions as well as competitions coming soon!

Greetings from Spain!

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★★★★☆

“A reliable car hire experience”

Written on: 13/12/2014 by 448Romero (1 review written)

Having read horror stories about car hire companies I was cautious in choosing a rental company for our holiday. Drivalia appealed to me as there is a no hassle, no deposit premium insurance option and also the customer reviews were mainly positive. After renting and returning the car I can confirm that my Rental experience with Drivalia was trouble free so I'm pleased my choice paid off… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 17/12/2014

Hello from Spain and thank you for your positive feedback! We are delighted that you enjoyed your car hire experience with us and everything was as you expected. We strive to really focus on attention to detail and providing a world class experience to our clients and it´s lovely when clients provide their feedback.

We hope that we can serve you and your friends and family again and in the meantime please do like Drivalia Car Rental on Facebook to stay up to date with all the goings on!

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★★★★★

“Wonderful car and service!”

Written on: 11/12/2014 by torrevieja2011_yandex.ru (1 review written)

I enjoyed it very much! The car was wonderful, the service excellent. The service was quick and with a smile. This is fine when in Spain, you are so welcome! I recommend to rent a car by DRIVALIA… Read Full Review

Drivalia_Car_Rental's Response to torrevieja2011_yandex.ru's Review

Written on: 12/12/2014

Thank you for your kind words, we are delighted that everything was to your satisfaction and look forward to serving you again. Don´t forget that you can like Drivalia Car Rental on Facebook to stay up to date with the latest news and offers!

Best wishes from Spain
The Drivalia Team

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★★★★☆

“good price, good quality, gentil persons”

Written on: 10/12/2014 by Stephenp1959 (1 review written)

I was not familiarized with the transfer mode, did not read all the papers at home and forgot the papers at home ... but all went well. A bit difficult was it to find the parking, I took the car in the dark and did not recognize the place in the day time altough the map helped a little, I passed the place two times and asked at the desk of another car renting company who knew. Anyway the map was right ... The price/quality relation was excellent and the service quite good. The car was super… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 12/12/2014

Greetings from Spain and thank you for your comments. We are delighted that everything was to your satisfaction. We are happy that the map provided helped!

Please do keep an eye on our website or like us on Facebook to stay up to date on everything that´s going on!

Best wishes
The Drivalia Team

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★☆☆☆☆

“great service best in the area”

Written on: 08/12/2014 by AbrilReid18 (1 review written)

The service we received was very good from start to finish also a very good car we have used a lot of car hirr firms in Spain and you are the best… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 17/12/2014

Thank you for your kind words! We saw the one star and thought we had not lived up to your expectations but after reading your comments this is probably a mix up!

We are delighted that you had a great experience with Drivalia and hope that we can welcome you again on your next visit to Spain. Don´t forget to follow Drivalia Car Rental on Facebook to stay up to date with the latest news, offers and competitions coming soon!

Greetings from Spain!

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★★★★★

“Best service”

Written on: 07/12/2014 by jarl (1 review written)

Was very impressed of the fantastic personel at Drivalia, Alicante Airport. When picking up, a great joker took care of us. Besides also very helpful. gave us a good mood. When returning, we forgot GPS-holder on windscreen. After a phonecall, it was delivered to me at Airport in just some minutes. Very impressing. Jarl Wilfing, Sweden… Read Full Review

Drivalia_Car_Rental's Response to jarl's Review

Written on: 12/12/2014

Dear Mr Wilfing,

Thank you for your kind comments! We always strive to get things right and deliver an enviable level of customer care and it´s great when clients take the time to share their experience!

For us everything from the short bus journey to the car return is about making oru customers feel happy, welcome and valued and I am pleased we lived up to your expectations.

We hope to see you again soon!

Best wishes from Spain!

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★★★★★

“Can't wait to go back and use them again :-))”

Written on: 04/12/2014 by bartie2399 (1 review written)

First time we have used Drivalia. Could not believe the price! The only downer was we couldn't find the pickup point on arrival in Alicante. It took us forever. Everything else though was terrific. The staff, the condition of the (upgraded) car, speed of processing, everything was amazing. Can't wait to go back and use them again :-))… Read Full Review

Drivalia_Car_Rental's Response to bartie2399's Review

Written on: 12/12/2014

Thank you for the review, we are so happy that you were pleased with everything. If you would be so kind as to email us with your booking reference and a note about finding the pickup point we will check and if you booked with an agency we will ask them to ensure that they provide the same clear instructions as we do with direct clients regarding the pickup point. As you probably now realise it is very simple if explained correctly so please do let us know the above information and we will do our best to make sure that we work with the agency you used to make things easier for future clients.

Best wishes from Spain!

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★★★★☆

“Good and correct rental”

Written on: 04/12/2014 by rik8 (1 review written)

We have booked many times with Drivalia the last few years. Every time the rental went good and correct. The staff is friendly and help full. The rental insurance is clear and correct without surprises. This is not always so with other companies… Read Full Review

Drivalia_Car_Rental's Response to rik8's Review

Written on: 12/12/2014

Thank you for your kind feedback. For us we try to be different to the norm and transparency is one of our core values. We appreciate your regular business and very much look forward to serving you again soon!

Best wishes from Spain!

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★★★★★

“A pleasure.”

Written on: 04/12/2014 by Bennettza123 (1 review written)

Great helpful staff, superb rates, very nice and clean car. The place where the cars are stored is off the airport premises but close and no problem with the transfer bus. I only hope the rates are as good in the summer. Fingers crossed… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 12/12/2014

Thank you very much for your feedback. I am pleased that you found our service smooth and to your expectations - we look forward to seeing you in the summer!

Remember to like Drivalia Car Rental on facebook to stay up to date with the latest offers and information.

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★★★★☆

“Good overall - with minimum waiting”

Written on: 03/12/2014 by WillieCantuItalian (1 review written)

Very good service, however bit concerned that you are charged 62 euros to fill a Fiat 500. OK -no problem, but why are you then charged 20 I.V.A. (V.A.T.)Isnt there enough exhorbitant tax on fuel. I would contest that this is an illegal charge… Read Full Review

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★★★★☆

“Good Company - bad hire car ”

Written on: 03/12/2014 by Alix217 (1 review written)

THE car was a new [7000 kms] Fait 500. It was grossly underpowered, no torque, incapable if starting on a 5% slope without clutch slip. Needed constant gear changing which affected fuel consumption… Read Full Review

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★★★★★

“Excellent Car Rental ”

Written on: 02/12/2014 by ColandLozza (1 review written)

After horrendous experience in airport on arrival at Alicante with Gold Cars was relieved on literally bumping into the Drivalia courtesy van the driver phoned the office to arrange a rental car for us loaded our cases and took us to pick up the car. The staff in office were very friendly and helpful the whole thing was efficiently and pleasantly dealt with. Very pleased with car and what had been a disaster, thanks to Gold Car, was turned around and enabled us to continue our holiday… Read Full Review

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★★★★★

“Perfect experience”

Written on: 01/12/2014 by d0mokun (3 reviews written)

I found Drivalia to be perfect in every way. The vehicle (a KIA Sportage) was in really good condition and a great tool for getting around Spain in. Service from the main desk was excellent- many languages are spoken and everything is laid out in plain sight, unlike other rental firms in the area. There are no hidden costs. Rental fees are fair… Read Full Review

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★★★★☆

“Good nice place...”

Written on: 30/11/2014 by JayvonMorse (1 review written)

Good service... Nice new car... good prices......xx… Read Full Review

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