Drivalia Car Rental - www.drivalia.com Reviews

★★★★★
4.7 / 5
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Latest Reviews

★☆☆☆☆

“Forced me to buy insurance.”

Written on: 24/04/2017 by 167Weber (1 review written)

I booked a car at Alicante Airport with no insurance as I have that from Denmark where I live. When I had to pick up my two cars the employee started to tell me that I was an idiot not to buy insurance. I kept saying no. And then he had a look at my credit card and said that he could not use that card because it was a debit card. I have rented cars with this card before at it should not be a problem as it has a lot on money on it. I was then told that they would cancel my bookings of a value… Read Full Review

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★☆☆☆☆

“Warning!!”

Written on: 18/04/2017

WARNING!!! Don`t ever rent with them..... Sad I was rude because I didn`t want to buy extra insurrence, and did not give me my car I already paid for. They did not want to pay me back one cent. Sad if I did not leave the office, they would call the police. The office is 3K away from the airport an you have to take a shuttle bus to get there. They did not want to take us back to the airport to rent another car, so had to walk back with my wife 3k on the freeway with all our luggage. I have never… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 20/04/2017

Dear Customer,

Thank you for taking the time to provide your feedback. Although we cannot comment on specific clients here we would always welcome the opportunity to address your issues personally if you email us including your contract number.

The only time we would refuse a car is if the customer is not able to meet their obligations, for example if they have not contracted our full cover and can´t or won´t leave a deposit with their credit card.

The overwhelming majority of our bookings are on the full to full fuel policy where you simply take the car full and return the same. On the full to empty packages that are offerd through some brokers the car is reduced in price but the fuel does incur a refueling fee which is clearly stated on the documentation and on our website where we even list the fuel tank prices so that clients can make an informed choice which package is best for them.

As mentioned, if you would like us to look at the matter in full please do contact us by email.

Kind regards
The Drivalia Team

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★★★★★

“Coche y atención de 10”

Written on: 08/04/2017 by Egreenjo (1 review written)

Alquilamos un coche de gama media en Drivalia en el aeropuerto de Alicante. El vuelo desde Londres llegaba fuera de las horas de oficina, pero un agente nos estaba esperando puntualmente en el aeropuerto para llevarnos al punto de recogida . El coche , un Nissan Qashqai 1.5 DCI, dio un fantástico resultado. Mínimo consumo y muy buenas prestaciones. El servicio y atención del personal, inmejorable. Lo recomiendo sin lugar a dudas… Read Full Review

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★★★★★

“WYSIWYG”

Written on: 26/03/2017 by philandles (1 review written)

Having previously been tempted by "cheap" rental deals from other providers we wanted to know exactly what it was going to cost before we committed. The price quoted by Drivalia was exactly what it cost, no more, no less and we got everything that we had asked for - a clean and recent model of the car we had chosen that was ready and waiting at our arrival. Prompt and polite pickup on arrival, likewise for the administration at the office even though we were new customers. Don't be put off… Read Full Review

Drivalia_Car_Rental's Response to philandles's Review

Written on: 02/04/2017

Dear Customer,

Thank you for hiring from us and for leaving a great review. We are pleased that everything was to yoru satisfaction and that we delivered the levels of service that we work so hard to achieve.

We hope that we can look forward to serving you again many times in the years to come and thank you for putting your trust in us.

All the best
The Drivalia Team

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Drivalia_Car_Rental's Response to philandles's Review

Written on: 02/04/2017

Dear Customer,

Thank you for hiring from us and for leaving a great review. We are pleased that everything was to yoru satisfaction and that we delivered the levels of service that we work so hard to achieve.

We hope that we can look forward to serving you again many times in the years to come and thank you for putting your trust in us.

All the best
The Drivalia Team

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★★★★★

“excellent service”

Written on: 19/02/2017 by annsiss (1 review written)

once again we had fantastic service when collecting and returning our car. The car was pristine as usual and the upgrade very much appreciated. The staff are always very courteous and friendly especially the bus driver - I wish my Spanish was as good as his English ! we shall be returning again for our future visits to our holiday villa… Read Full Review

Drivalia_Car_Rental's Response to annsiss's Review

Written on: 04/03/2017

Hola

Thanks for the lovely review. We are delighted that you are pleased with the service you received and we look forward to seeing you again.

All the best
The Drivalia Team

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★☆☆☆☆

“ Drivalia Car Rental - www.drivalia.com”

Written on: 08/02/2017 by Stevenslq348 (1 review written)

Do not book from this company because you have to pay for insurance more then you paid for the car o leave more then 1000 euros as insurance for them !!! don't be cheated!!! I rented car from this company in tenerife!!! and you can't get a refund if you want to cancell your order!!!… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 04/03/2017

Thank you for your review. It is true that like with all car hire companies a deposit is required. We allow this to be removed if you purchase our full cover but if you choose not to then a deposit is required to protect us in the event of any damages.

We do not have offices in Tenerife however so I can only assume you have made a mistake. Our offices are in Alicante and Mallorca only.

Best regards
The Drivalia Team

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★☆☆☆☆

“bullies”

Written on: 31/01/2017

I booked a car for pick up at alicante airport. When I booked I also bought Platinum Car Hire excess Insurance from the broker. When I got to Drivalia I was told by the Representative that this insurance was "rubbish"and was Bullied into buying their own insurance at 198.05 euros. I was told that if I didn't take out their insurance they would take 1000 euros from my credit card and wouldn't get refunded for 50 days!If there was a mark or scratch on the car the MINIMUM cost would be 400 euros &… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 04/03/2017

Dear Customer,

Thank you for your review. We are sorry if you felt pressure, this certainly is not how we strive to achieve customer satisfaction. There is a fine line between explaining the contract and customer responsibility under the contract if they choose not to take full cover and of course applying undue pressure and if this fine line was crossed we apologise.

All the best
The Drivalia Team

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★★★★★

“Great service”

Written on: 20/01/2017 by Kevej (1 review written)

Just come back from a 4 day trip to Benidorm and surrounding area with a car hired from Drivalia. Firstly I must say I purchased the ultimate insurance package that meant I did not to have to pay a deposit on my credit card that gave me peace of mind. We were met swiftly at Alicante airport and driven to the hire company site about 5 mins away a quick check of our drivers licence and passport and we were away. The full to full fuel agreement works so much better as it only cost us 25 euros… Read Full Review

Drivalia_Car_Rental's Response to Kevej's Review

Written on: 26/01/2017

Dear Customer,

Thank you for the great review. We are delighted that everything was good for you and we look forward to the opportunity to serve you again.

All the best
The Drivalia Team

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★★☆☆☆

“Good hire but awful pressure sales office”

Written on: 17/01/2017 by RobbonDebs (2 reviews written)

A really good hire.. great value, quick pick-up (much faster than the airport desks) nice clean car.. but omg... the attitude when I didn't take out their extra insurance!! I was spoken down to very rudely, had lots of threatening and I'm sure inaccurate facts shouted across the office at me.. ie.. you will be liable upto £8000, every scratch will cost £400, we will not give any receipts so you can not claim back of your own policy. if you break down you will have to pay th4e towtruck... blah… Read Full Review

Drivalia_Car_Rental's Response to RobbonDebs's Review

Written on: 26/01/2017

Dear Customer,

Thank you for your review. We are sorry if you felt pressure, this certainly is not how we strive to achieve customer satisfaction. There is a fine line between explaining the contract and customer responsibility under the contract if they choose not to take full cover and of course applying undue pressure and if this fine line was crossed we apologise.

We are pleased however that the rest of your experience was positive and we hope that we can look forward to welcoming you again soon.

All the best
The Drivalia Team

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★★★★★

“Best car hire in Allicante”

Written on: 16/12/2016 by Stephenson267 (1 review written)

Came across them via a broker, but since have booked direct. Always first class service, no messing about and can bring back the car with a full tank.Pick up from airport is always prompt and staff always helpful. Wouldn't consider using anyone else… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 13/01/2017

Hola

Thank you for your lovely review.

We are pleased everything was good for you and we look forward to the opportunity to serve you again soon.

All the best
The Drivalia Team

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★★★★★

“very good car rental in Alicante”

Written on: 04/12/2016 by Puckettsy412 (1 review written)

This is the 2nd time we rented here. Very prompt pickup and drop off service. Very good cars. No hidden extra's. Our friends also rented there because we told them to do so. Also very satisfied. will rent there again in the future… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 14/12/2016

Dear Customer,

Thank you for taking the time to leave a revuew.

It´s great to know you are pleased with the service we deliver and of course thank you for recommending us to your friends.

We look forward to seeing you again soon.

All the best
The Drivalia Team

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★★★★★

“100% rental Drivalia in Palma de Mallorca”

Written on: 20/11/2016 by prestopor (2 reviews written)

Hello, Rental as usual routine is at the highest level. Rented a car in Palma de Mallorca in November 10. As usual, new, clean this time, Ford and the loan itself is a pleasure starting from booking through the Internet after the transfer, and finally to collect the car, which runs a superb atmosphere. All quickly, quickly and without problems. Putting the car instantly with transport to the airport. I would recommend booking through the official website of the Ultimate package and you have the… Read Full Review

Drivalia_Car_Rental's Response to prestopor's Review

Written on: 25/11/2016

Hola

Thank you for your review and for trusting us to care for yoru car hire needs.

We are pleased you enjoy using us and we look forward to the opportunity to serve you many times in the future.

Kind regards
The Drivalia Team

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★★★★★

“Drivalia are the best, ignore the rest!”

Written on: 17/11/2016 by xlBallard75 (1 review written)

Drivalia, use them all the time. With good value for money, excellent customer service and great cars you wont be disappointed. Quick turnaround when collecting and returning vehicles. They are a pleasure to do business with. Make care hire simple and stress free! … Read Full Review

Drivalia_Car_Rental's Comment

Written on: 25/11/2016

Hello!

Thank you for such a great review!

We are pleased that you enjoy using our services and we look forward to many more opportunities to serve you in the future.

Kind regards
The Drivalia Team

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★★★★☆

“Drivalia Alicante Airport October-November 2016”

Written on: 17/11/2016 by SilasDoherty299 (1 review written)

My 9th rental with Drivalia at Alicante. Minibus pickup excellent, took less time to their site about 1 mile from terminal pick-up than waiting at terminal based desks. Usual hard-sell of extra insurance but I politely declined as I have my own annual excess policy. Fiesta 1.25 (approx. 1 year old) with 13 damage details (carefully listed on separate page) so not easy to check if any extra damage on collection but no problem with damage check on returning car. I used AutoEurope to book on a… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 25/11/2016

Thank you for your review. We are pleased that in general you were satisfied with the service you received.

We do list all damages even the smallest of scratches so that there is never any confusion and although sometimes you can see a car (particularly in high season) with various things listed, the truth is that most of them are very small and listed for the peace of mind of our clients.

We do hope that we can look forward to seeing you again soon.

All the best
The Drivalia Team

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★★★★★

“Quick and value for money”

Written on: 12/11/2016

Web reservation was good (in line with others), but the following service was excellent. Pickup from the airport was right on time and the process of contract and payment was done without waiting and took only minutes. The return of the car was even quicker: just hand in the key and get into the shuttlebus. This is how renting a car shoud be… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 25/11/2016

Hola

Thank you for trying us out and for writing your review. We are pleased that you had a positive experience with us and that we lived up to the high standards that we set out to achieve.

We certainly hope that we can look forward to seeing you again soon.

All the best
The Drivalia Team

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★★★★★

“Good and easy, nice cars and staff”

Written on: 09/11/2016 by fsSampson226 (1 review written)

Good cars at a good price. Easy pickup and return. Bus transfer to and from the airport… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 25/11/2016

Hola

Thank you for hiring a car from us and for writing a review.

We are pleased everything was good for you and look forward to seeing you again soon.

All the best
The Drivalia Team

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★★★★★

“Excellent ”

Written on: 08/11/2016 by BellaDawson (1 review written)

For total peace of mind, rent a car with the insurance included and it will be a well priced and excellent overall service. Only problem is the directions to the shuttle bus from Alicante Airport need improving. Besides this, 10/10 - brilliant!!… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 08/11/2016

Hola

Thank you for hiring a car from us, we are delighted that everything was good for you. We do try to make pickup and return procedures as simple as possible for you but if there was any confusion in where to meet our bus we apologise.

Now that you have found us we very much look forward to seeing you again in the near future!

All the best
The Drivalia Team

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★★★★★

“THE BEST”

Written on: 08/11/2016 by Johnthejeweller (1 review written)

Hiring cars can be a nightmare!!! In 30 years of hiring cars on the continent this company delivered an all round first class outstanding service… Read Full Review

Drivalia_Car_Rental's Response to Johnthejeweller's Review

Written on: 08/11/2016

Thanks for your review!

It´s great to know that we made a refreshing change for you and we look forward to being of service to you next time you are in Spain.

All the best
The Drivalia Team

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★★★★★

“An excellent company with good cars and friendly staff!”

Written on: 08/11/2016

Have used Drivalia many times now and always found it to be a good experience. Everything is straightforward, the staff are friendly and very helpful and the cars in good condition. Never had a problem! Happy to use again and again… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 08/11/2016

Hola

Thank you for your review and for entrusting us with your car hire needs each time you come to Spain.

We are pleased that you enjoy the service and experience that we offer and look forward to many more opportunities to serve you again.

All the best
The Drivalia Team

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★★★★★

“My car hire”

Written on: 08/11/2016 by Baker404 (1 review written)

I have hired a car from Drivalia on several occasions and would like to say I am very impressed with the service. Everything is taken care of. I just pick up the car with a full tank of fuel and return the same. All insurance is covered should I have any difficulties. I would highly recomend Drivalia for service, quality and peace of mind… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 08/11/2016

Hola

Thank you for your review and for continuing to trust us with your car hire needs in Spain.

We are grateful for your continued custom and look forward to serving you for many years to come.

All the best
The Drivalia Team

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