Drivalia Car Rental - www.drivalia.com Reviews

★★★★★
4.8 / 5
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Latest Reviews

★★★★★

“Excellent Car Hire Company”

Written on: 05/07/2015 by C.Hodson (1 review written)

Just returned from our holiday in the Alicante region. Hired our car from Drivalia who were brilliant throughout. The car was nearly new, clean and ready for our pick up. When we arrived at the airport the transfer was there waiting and on our return we just had to wait a couple of minutes, which was brilliant. We booked the all inclusive hire which meant we knew that we had paid everything up front and there was no hidden extras and no leaving credit card details. Will definitely be using… Read Full Review

Drivalia_Car_Rental's Response to C.Hodson's Review

Written on: 05/07/2015

Another happy "Ultimate - All Inclusive" customer! We are delighted that you enjoyed the transparency and clarify of this new package which has really proven to be a hit with clients from all over the world.

It´s always great to hear from happy customers and we look forward to the opportunity to serve you again on yoru next visit to Spain.

If you have not done so already please do like Drivalia Car Rental on facebook and then you will be amongst the first to know about the latest news and promotions!

Hasta la proxima!
The Drivalia Team

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★★★★★

“Super Preis-Leistungsverhältnis und sehr freundlich”

Written on: 05/07/2015 by 466McCaffrey (1 review written)

Insbesondere wenn man Urlaub macht und somit nicht sofort am Fluhafen mit dem Auto losstarten muss, ist Drivalia wirklich sehr zu empfehlen. Die Vermietung liegt ein paar Minuten vom Flughafen entfernt, insofern war wirklich das Einzige, wovon ich kurz verunsichert war, dass ich den Shuttlebus nicht sofort gefunden habe. Der steht beim Depatures-Eingang und nicht bei den Arrivals. Aber egal, die Flughafen-Info weiß Bescheid. Shuttle fährt ständig, Mitarbeiter sind unglaublich nett, Auto war… Read Full Review

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★★★★★

“Great Value”

Written on: 03/07/2015

We hired 2 Kia Sportage for a family holiday. The cars were perfect for our needs and brand new with only 7 km on the clock. No hassle pickup and no hassle drop off which is exactly what you need when you are travelling with small children. This is not the first time that we have used Drivalia and we will most certainly be using them again. We knew exactly what we were paying and there were no hidden extras or add ons to our credit card. All in all a very good service. Definitely five… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 05/07/2015

Buenos dias!

Thanks for taking the time to leave a review. New cars are something that is very important to us and we replace our stock more frequently than the many car hire companies which all makes the experience that little bit extra special!

We are pleased that our "Ultimate" tarif was good for you and that you appreciate the transparency that we always set out to achieve. We do look forward to seeing you again soon!

Oh, and by the way please do like us on Facebook and that way you will be completely up to date with the latest news, offers and promotions.

See you next time!
The Drivalia Team

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★★★★★

“Tutto ok”

Written on: 03/07/2015 by Danielshu391 (1 review written)

Ottimo servizio, semplice e chiaro, veloci nel displicare le pratiche… Read Full Review

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★★★★★

“Best car hire company in Alicante”

Written on: 02/07/2015 by kas5y (2 reviews written)

I made a sudden, unplanned trip to Alicante and had not even had time to arrange car hire. I emailed Drivalia the following day (who I always use)and asked if I could pick a car up within two hours! Absolutely no problems at all, the staff are always so friendly and helpful and nothing is too much trouble. Thank you as always Drivalia… Read Full Review

Drivalia_Car_Rental's Response to kas5y's Review

Written on: 05/07/2015

Hola from sunny Spain!

Thanks for your review. We are pleased that we were able to accomodate your needs again and at short notice. Satisfied clients is what drives us although we cannot always provide cars the same day we will certainly always do our very best!

If you have not done so yet, please like Drivalia Car Rental on Facebook to stay completely up to date with the latest news and promotions!

See you next time!
The Drivalia Team

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★★★★☆

“Quick and friendly service”

Written on: 02/07/2015 by Chaneyik112 (1 review written)

Very friendly service who spoke excellent English. It was easy to get our car even though it was late in the evening and the return process was the fastest one I've experienced. We chose to add better insurance already at the online ordering which probably helped keeping the final price the same as the price on the Web page. … Read Full Review

Drivalia_Car_Rental's Comment

Written on: 05/07/2015

Thank you for your review and of course for hiring a car from us. We are delighted that you were satisfied with the service you received.

Language barriers can always cause stress when visiting overseas and this is why our multi-lingual team are all able to attend to you not only in Spanish and English but in most other langauges too which is all part of our passion to make the car hire experience stress-free.

Please fo like us on Facebook to stay completely up to date with the latest news and offers. We certainly look forward to seeing you again on your next visit to Spain.

All the best
The Drivalia Team

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★★★★★

“Great service with clear pricing”

Written on: 01/07/2015

No need to be annoyed by rip off insurance or excesses nor overpriced fuel. With Drivalia's very reasonable inclusive rates you know where you stand as to the cost and the overall service was very good too. Book direct, no need to use a broker… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 05/07/2015

Hola from Spain

We really appreciate you taking the time to leave a review and of course appreciate your custom.

In an ever increasingly more competative market here in Spain we have thrived by building our businesson honesty and transparency and our "Ultimate" package does exactly this - the price you see is all you pay with no extras for insurance, fuel, additional driver and so on. We are pleased that you found this to be the best option for you and we hope that we can look forward to serving you again on your next trip to Spain.

If you have not already done so please do like us on Facebook to stay completely up to date with the latest news, offers and promotions!

See you soon!
The Drivalia Team

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★★★★★

“Friendly and efficient”

Written on: 01/07/2015 by CedricZiegler (1 review written)

We used Drivalia for the first time last year and were happy enough to use the service again. As before they were extremely friendly and efficient, it is easy to use and although off airport, the transfer is quick and there is very little waiting time to collect the car. We will use this company again… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 05/07/2015

Thanks for your review. We are delighted that everything was good for you and we look forward to the opportunity to serve you again.

If you have not already done so please do like us on Facebook in order to stay completely up to date with the latest news.

We look forward to seeing you again soon.

See you soon!
The Drivalia team

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★★★★★

“All over great service”

Written on: 30/06/2015

Real friendly and helpful employees at all parts of the car rental service. Really nice, clean and good in shape cars. We were overwhelmed when we noticed that our car was almost new and had navigation included. We would like to thank drivalia car rental for the great service and car… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 05/07/2015

Thank you for your lovely review! Overwhelming is all part of the service! In seriousness though we are very proud of our staff who do a great job and of course our fleet of cars which remains amongst the newest in the area.

We are delighted that everything was good for you and do look forward to seeing you again soon.

All the best
The Drivalia Team

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★★★★★

“Drivalia, an excellent company for Spanish Carhire.”

Written on: 30/06/2015 by Liz61 (2 reviews written)

I would highly recommend Drivalia for your car hire when travelling to Spain - my experience renting from them is exceptional, never once had I any problems, having had different sized cars over the last years from them, I always feel I have just picked up my New Car. I love the speed at which you get your car, the friendliness of the driver and tha staff at the office, you feel so welcome. The cars are relatively new and spotless and drive so smoothly. Feel the same about attention… Read Full Review

Drivalia_Car_Rental's Response to Liz61's Review

Written on: 05/07/2015

Buenos dias!

Thank you for taking the time to write a review. We are so lucky that, like you, most of our clients continue to book with us year on year which shows us that our efforts to deliver the best levels of service are paying off!

If you have not already done so please do like Drivalia Car Rental on Facebook and this way you will be amongst the first to know about our latest news, offers and promotions!

We look forward to seeing you again next time!
All the best
The Drivalia Team

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★★★★★

“I'm a happy client of Drivalia for a third time”

Written on: 30/06/2015 by Like2read (1 review written)

My family and I every summer for the last 3 year spend our vacacions in Alicante area. And all the times I used Drivalia to rent a car. I have no troubles with them yet. Though I have to say, that I've never damaged the rented car :). All cars I have rented were new and clean, the personal was always frendly and helpful. In my opinion Drivalia is the best choice, when you're looking for the good quality for the reasonoble price. Anyway, I like them… Read Full Review

Drivalia_Car_Rental's Response to Like2read's Review

Written on: 05/07/2015

Hola!

Thank you for your review. It´s always lovely when clients make the time to provide their feedback about our service but especially nice when it is a returning customer as this tells us that we are continuing to deliver the service we set out to achieve.

We really appreciate your regular business and look forward to seeing you on your next trip to the area. In the meantime please do like us on Facebook to stay up to date with the latest offers, competitions and promotions.

See you next year!
The Drivalia Team

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★★★★★

“simple and efficient ”

Written on: 30/06/2015 by KareemMiller123 (1 review written)

Excellent service ftom start to finish.easy from booking on internet through to collecting the car. Friendly staff made the experience very pleasant and was pleasantly surprised how quickly all the paperwork was completed. The car was excellent - very clean. On return the process was efficiently dealt with in a matter of a couple of minutes. i would like to say thanlyou to the staff as theynall spoke excellent english… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 05/07/2015

Thank you for taking the time to leave a review. We are delighted that everything was to your expectations and that you were satisfied with our service.

We do hope that we can look forward to serving you again on your next visit to Spain. In the meantime, if you have not already done so, please like "Drivalia Car Rental" on facebook to stay completely up to date with the latest news and promotions!

Hasta pronto!
The Drivalia Team

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★★★★★

“Excellent, what a relief.”

Written on: 25/06/2015 by HayleyLarson (1 review written)

I was really worried about hiring my first car abroad after hearing so many scare stories but was completely bowled over by how great my experience was with Drivalia. I did pay for the Ultimate package so had everything included and meant I could turn up, get the keys and leave! It was that easy, I wasn't in the pick-up reception for more than five minutes. No deposit, nothing to pay when I returned and it was so easy. They saw we had a lot of bags and even gave us a free upgrade to a bigger… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 26/06/2015

Hola

Thank you for taking the time to leave a review. We are delighted that everything was to a high standard for you.

The Ultimate tarif really does do exactly what it says on the tin and was designed to offer that all inclusive, super fast and worry free service that you recieved.

We look forward to serving you again and in the meantime please like "Drivalia Car Rental" on Faceboko to stay completely up to date with the latest news and offers!

See you soon!
The Drivalia Team

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★★★★☆

“Long wait for collection, but good service overall”

Written on: 24/06/2015

Over 20 min wait for collection at Alicante (which also happened last time we hired from Drivalia), but car, driver and booking in service were faultless. Booked on a full-full basis with full insurance, easiest option to chose. Office staff were extremely helpful and polite. We will always use and always recommend Drivalia… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 26/06/2015

Thanks for your review. We are delighted that in general everything was to a high standard although we are concerned if you were kept waiting 20 minutes for our shuttle service as this is certainly unusual.

Incase we didn´t have the information, please always make sure we have a valid flight number for you as this is how we monitor flights and ensure we are there quickly. If we did have this information then I can only assume you were very unucky to experience a delay twice! On occasions a client may hold us up or something may delay the bus slightly but these cases are extremely rare... let´s hope it´s third time lucky!

Seiorulsy though we apologise if for whatever reason you were kept waiting but we do hope that we will have the opportunity to serve you again soon.

All the best
The Drivalia Team

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★★★★★

“Great Car Hire, Friendly Staff”

Written on: 24/06/2015 by DevenCaldwell (1 review written)

We have used Drivalia many times now and each time found them easy to book on line easy to follow instructions for transfer from the terminal, friendly helpful staff, never had a problem, very professional, the cars are always clean and newish,to be honest i don't even look anywhere else nowadays, because i know the prices are right, its easy… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 26/06/2015

We are delighted that you were satisfied. Thanks for putting your trust in Drivalia on more than one occasion. It´s always good to know we are getting things right.

We look forward to seeing you again on your next visit to Spain!

Alll the best
The Drivalia Team

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★★★☆☆

“booked car through doyouspain.com and paid for...”

Written on: 23/06/2015 by Browncroughta (1 review written)

booked car through doyouspain.com and paid for additional insurance with them. On arrival at Drivalia we were told that the extra insurance we had paid for.was invalid and they tried to sell us a further extra insurance which we refused. They put €1000 on our credit card which made us very nervous during the week in case we had a scrape. They charged us €97 for petrol and didn't give us a refund when we only used a quarter of a tank. All in all we were very disappointed with Drivalia and I… Read Full Review

Drivalia_Car_Rental's Response to Browncroughta's Review

Written on: 26/06/2015

Thank you for choosing Drivalia and taking the time to leave a review.

When you book a hire car at any company in Spain, unless you choose an all-inclusive package such as our flagship "Ultimate" package you will find that there are always exclusions relating to the insurance.

You have three options regarding insurance. Firstly you can take responsibility for the car and leave a deposit, secondly you can take an excess reimbursment package from an online company or broker or finally you can choose the full cover from the car hire company which directly covers you for all risks with no excess or deposit.

If you choose to purchase insurance elsewhere then this is a reclaim type of policy which means it is not directly accepted with the car hire company and you must pay any damages and later reclaim. For this reason you will have to leave a deposit as you would if you had no insurance. The agencies to make this very clear when you book the car and I am sorry if you were at all surprised by this when you arrived.

Likewise every agency offers various fuel options and it sounds like you chose a full to empty package. This is associated with the very cheapest car hire tarifs which are so cheap on the condition you purchase a tank of fuel. With Do YOu Spain we do offer refunds on unused fuel but there is a refueling admin fee applicable and so on a quarter of a tank it would generally mean nothing is due to be refunded. Again, this is explained when you book.

We are sorry if you feel dissapointed with the package that you booked but advise for future reference that before making a booking for any car hire you speak to the broker and also the car hire company to check if the conditions are exactly what you want because certainly at Drivalia we do offer various options and it is important for us that clients book the best rate for their needs.

With thanks and kind regards
The Drivalia Team

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Browncroughta's reply to Drivalia_Car_Rental's Comment

Written on: 27/06/2015

Thank you for detailed reply which we appreciate. As we booked through doyouspain.com the only option for extra insurance was with them which was €45.15. Your quotation was 2.5 times this when we got there. It wasn't made clear by them that this wouldn't be accepted by Drivalia. We weren't offered any other fuel options except the full to empty package and as we brought it back three quarters full, we asked for refund which I'm sure we should have been entitled to and were told we wouldn't get any. This is cheap car hire but it's not so cheap when you add the extra costs. €37 admin charge for the filling of the petrol. As car hire has now got so expensive it is putting people off car hire in Spain. It would be cheaper to take our own car in future.

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Drivalia_Car_Rental's reply to Browncroughta's Comment

Written on: 28/06/2015

Thank you for reponding too!

In general the agencies do make it clear that if you buy insurance from them at a lower price than the car hire company´s insurance you still have to leave a deposit. If this information was not given to you by the broker then you would need to take that up with them but we will certainly inform them of your comment to ask that they check the information they give.

We do both tarifs with fuel and both are available I believe through the agency that you used but you do need to scroll a little further down the list at full to full is slightly higher in price.

We strive to be the most honest and transparent car hire company in Spain and if you look at our website you will dee details of the Ultimate rate which is hugely popular and offers full cover, full to full fuel and a final price on screen with no confusion or surprises!

We do hope that we can look forward to seeing you again.

All the best
The Drivalia Team

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★★★★★

“Great company”

Written on: 23/06/2015 by 457Hollis (1 review written)

We would not go to any other company, the staff are great,car's are clean and good, pick up and drop at airport great this is only our second time to mallorca.Ive would recommend you use this company and NOT go to the car hire companies at the airport. This company has is going places with the service they are great.But book direct with the company i did not but i will do in next time… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 26/06/2015

It´s great to hear that our Mallorca team took good care of you and that everything was to a high standard.

We do look forward to serving you again and in the meantime please take a moment to like us on Facebook!

Hasta la proxima!
The Drivalia Team

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★★★★★

“Most professional car rental ever!”

Written on: 22/06/2015 by Jura81 (1 review written)

Friendly, welcoming and helpful staff. Car in great condition! Staff treat customers individually, explain all possible options in details. Short waiting time, no long queues like at other more popular car rental offices. They give choice to choose brand if there are more cars available at the time. Overall the best car rental experience I have ever had. I would recommend to everyone! Much better company than big car rental companies who do not care about customers and quality of cars and… Read Full Review

Drivalia_Car_Rental's Response to Jura81's Review

Written on: 26/06/2015

Thanks for using Drivalia and of course for taking the time to write a review. It´s always lovely to hear from satisfied customers.

We pride ourselves on the little things which can make all the difference (like a choice of car when available) as well as the big things and combined we always aim to deliver the best experience for our clients. It´s great to hear that we achieved this for you.

Please do like us on Facebook and you will be the first to know about upcoming offers, promotions and the latest news!

We look forward to seeing you again soon!
All the best
The Drivalia Team

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★★★★★

“Excellent. I would recommend to anyone”

Written on: 21/06/2015 by 370Chandler (1 review written)

Excellent. I would recommend to anyone… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 26/06/2015

Thanks for your review. We are pleased everything was good for you.

We hope that we can look forward to seeing you again.

All the best
The Drivalia Team

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★★★★★

“Mr & Mrs Shaw Scotland”

Written on: 21/06/2015 by Ags1888 (1 review written)

I would definetley recommend Drivalia for hiring your car,there are no extras to pay on arrival, their cars are in excellent condition,and friendly staff, the shuttle bus picks you up and returns you to the airport on departure day. On my return to Spain I will certainly be using Drivaila… Read Full Review

Drivalia_Car_Rental's Response to Ags1888's Review

Written on: 26/06/2015

We are delighted that you were satisfied. Thanks for putting your trust in Drivalia.

We look forward to seeing you again on your next visit to Spain!

Alll the best
The Drivalia Team

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