Viva Reviews - www.viva-holidays.co.uk

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★★★★☆
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Latest Reviews

★★★★★

“Fabulous services by Viva”

Written on: 15/01/2014 by richardzw (2 reviews written)

They are one of the most professional bunch of folks I have ever dealt with, I was just window shopping for a vacation online and came across with this website viva-holidays and was surprised to see a package to Iceland for 299pp. Honestly speaking I always wanted to see the northern light but couldn't really afford it as the flights itself cost somewhere around 500 pounds and that is why I quickly picked by phone and called them to check the availability and to my surprise I got what I was… Read Full Review

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★★★★★

“Vegas Multi Centre”

Written on: 30/10/2013

Had a memorable holiday to Vegas and Jamaica (Twin Centre). As per their website, it recommended couples tower isle and got a great price of £1899.00 pp for 10 nights during peak season. Except the flight between Vegas and Jamaica all other flights were direct and straightforward… Read Full Review

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★★★★★

“Overall great service”

Written on: 14/10/2013

The communication throughout the booking process was excellent. I was given time to research about hotels which were offered to me, and the agent who I was dealing with called back at the times he said he would. Overall great service… Read Full Review

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★★★★☆

“Prompt”

Written on: 11/10/2013

We were delighted with the great service provided to us by Viva holidays. It can be loathsome, having to speak to someone over the phone, however the staff member I dealt with was very helpful and a pleasure to converse with. We had a great holiday, a well-earned rest and would be more than happy to recommend this company to ALL… Read Full Review

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★★★★★

“Sunny Agadir”

Written on: 08/10/2013

We had a lovely sunny break in Agadir at the end of September 2013. We were recommended All Inclusive and it turned out to be good value for money. We also got a free child place at the hotel so had to pay only for the flight. I will be booking my next far away holiday with Viva… Read Full Review

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★★★★★

“Relief”

Written on: 24/09/2013

We had our Egypt Twin Centre holiday to Cairo and Nile Cruise cancelled due to the unrest. I was really getting anxious but we got a call from Viva Holidays to provide some relief. They told us that due to Egypt Unrest the holiday has been cancelled and asked us for any recommendations. On the following day we again got a call back and were given a detailed holiday itinerary. We really liked the idea of holiday to Mauritus and the complimentary upgrade to half board. After the initial stress… Read Full Review

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★★★★★

“Life is good!”

Written on: 04/09/2013 by rogerdc (1 review written)

We recently booked a New York and Antigua holiday with Viva holidays and were extremely impressed with the professional service they offered. Right from the moment I first enquired to the day when I actually confirmed this booking they were outstanding. At no point in time I received calls to pressurize and make a booking and whenever I called to make any changes I was always given help promptly and effectively. After the booking was complete I received the e-documents on the same day which… Read Full Review

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★★★★☆

“Good Service”

Written on: 28/08/2013 by Tina49 (1 review written)

We have just come back from New York and Mexico all booked with Viva Holidays, I would just like to say the agent was great, for the price we paid I expected something to go wrong but no every thing you organised went well – great service, again thank you and we will use you again… Read Full Review

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★★★★☆

“New York and Cancun!”

Written on: 20/08/2013

Our New York and Mexico holidays were absolutely fantastic. The NewYorker, Gran Bahia Principe Tulum and the Occidental Xcarat Hotels were all excellent. The flights were all very good as well. Thanks very much for your excellent communications and organisational skills in getting things sorted. The BA flight being cancelled at the last moment didn't help, but your help it getting us into another hotel and the nature you went about this was first rate. At some point we will be looking at… Read Full Review

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★★★★★

“Loved the service”

Written on: 05/08/2013 by rgwoods (1 review written)

Normally it is a pain to write a review once I am back from a holiday but this time I have made sure that I do it as this 3 centre holiday to Vegas, LA and San Francisco was the one I will remember for ever. They helped us to select the best of hotels in all the destination. Although it took us 2 days to make a final decision, it was worth the money to go to the top hotels recommended (Luxor Las Vegas, Millennium Biltmore and Trition Hotel) by Mike. The options provided very unbiased and… Read Full Review

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★★★★★

“Would love to recommend!!!!”

Written on: 29/07/2013 by karmacycle (1 review written)

New York and Vegas!!!!!! Enough said. Will go in details though... I and my mates booked our holiday to NY n Vegas, it was a trill experience! The hotels, travel plan and ofc the tour operator guy was very co-operative and accommodating, we were many to handle, for say but, things went smooth and everything was well organizzzzed! I still get jelled up when recall the fun we had and the ways things went... You guys have helped us choose the right plan! Will catch'em post christmas now, wont… Read Full Review

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★★★★★

“one of the best holidays I have been on”

Written on: 05/07/2013 by JustinTaylor (1 review written)

Regarding the recent holiday I have not long been back from, I would like to announce my huge gratitude for your help. It was one of the best holidays I have been on. Everything went smoothly with no problems. Both hotels were lovely especially the Mexican one! And all flights were smooth. Thank you so much for all your help with this! I will definitely be booking another holiday with you soon!… Read Full Review

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★★★★☆

“Lovely time in Iceland”

Written on: 14/11/2012 by AnneSmithAugust (1 review written)

Hi I was seeking information and reviews of viva holidays as I travelled with them in early november and had a pleasant experience. But prior to this I had not heard of Viva Holidays. I recently bought two last minute Groupon Vouchers to Reykjavik for my husband's 40th. Everything promised was delivered. The price we paid was very good and the hotel we stayed in was excellent. Everyone's experience is different. However I found mine to be a positive one. I would certainly use this… Read Full Review

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★☆☆☆☆

“Don't get what you pay for!”

Written on: 22/10/2012

I booked a holiday via Groupon with Viva for a week ½ board in Corfu. The flights were acceptable but the transfer from the airport to the hotel had been 'overlooked' and having to call them on my mobile phone from outside the airport only to be told that I had to take a taxi and they would arrange return rather than collection was far from ideal! Anyway - got taxi from airport - got to hotel only to find that we hadn't got the 'sea view' room that we had paid £100 extra for and that the… Read Full Review

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Heatherlidgey's Comment

Written on: 23/10/2012

Update - Tuesday,

didn't get call back at all so I phoned again - spoke to the original person who dealt with my complaint. He said that he had emailed the hotel and was still waiting for them but would chase again today.

He also said that my 'refund' would be confirmed by the end of the week -

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Heatherlidgey's Comment

Written on: 26/10/2012

well it's 3:20pm on Friday and still no contact (what a surprise!) I'll wait until Monday to chase.

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Heatherlidgey's Comment

Written on: 29/10/2012

Monday lunchtime..... no contact from Viva.

Emailed dissatisfaction to Viva enquiries and copied in Groupon - got a phone call from Viva within 8 minutes - told that I needed to supply account details so that the refund could be actioned!!! - will wait for the outcome........

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Heatherlidgey's Comment

Written on: 30/10/2012

Success!! - My refund of £100 was in my account this morning.

Why it took 5 phone calls and an email is beyond me. I won't be consciously be using Viva again.

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Beachlover78's Comment

Written on: 29/07/2013

I and my wife are planning to book my trip to Crete next month. Thought of getting heads up and see what review centre has to say about them. Wasn't disappointed! I bet they work snap on grievance system because of the subject line you just mentioned. Because, they've refund your money irrespective of what review you wrote about them. I guess, I will be going with these guys. Will update here about my experience :)

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★★★★★

“amazing holiday- thank you Mike!”

Written on: 12/10/2012

Having not long returned from a multi centre holiday to Egypt with Viva Holidays, I am writing this review to express our delight. We were very pleased with the Cairo and Sharm Twin Centre Holiday with 3 nights in Cairo and 7 nights Sharm with All Inclusive. Thanks to Viva for providing best in class hotels and the transfers were very efficient as well. Hotel in Sharm was Sharm Grand Plaza and the Movenpick in Cairo. For £749 per person with all the transfers was exception value for money. I… Read Full Review

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★★★★★

“Great holiday with Viva!”

Written on: 11/10/2012

We recently came back from the 10 nights holiday to New York and Cancun during 1st couple of weeks in September 2012. For £1399 i thought it was excellent value for money. The hotel in New York was right in the centre of the things, the new yorker and the one in Cancun has a fantstic All Inclusive. The transfer pick up and drop was on time in New York and Cancun. I have recommended my friend and his partner and they will be travelling in November 2012. At the time of booking we received… Read Full Review

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★☆☆☆☆

“Worst experience ever”

Written on: 01/10/2012

After having read the reviews here I could safely say it looks like Viva Holidays wrote the positive reviews. What the negative reviews say is exactly what I have experienced with them: worst service ever. I purchased a deal on Groupon to Budapest for 2 people. After sending them my details I was told I’d be contacted in 48/72h. After 2 weeks I still didn’t hear from them. I’ve just called them. They were extremely inefficient and lacking manners. Apparently the flights were sold out… Read Full Review

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★★☆☆☆

“Like some on here, there is an obvious rip of going on ”

Written on: 13/09/2012 by blobby6969 (1 review written)

I have only just booked, not been yet so cannot state what the holiday is like, but can comment on the agent! You buy the deal through groupon and pay the price asked, in good faith. You then try to redeem voucher, (call them if you want anything confirmed in under a week! ) They then tell you that the flights you want are not available, of course thes are early and week end flights, then they find you one available that sort of meets your needs, but then , heres the rub, you have to pay a… Read Full Review

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★★★★★

“Viva never let me down”

Written on: 29/08/2012 by Elvin-Askerov (1 review written)

   I am a frequent traveller and have always used my local travel agent for all the flIghts and hotel bookIng. I was very IllIterate about the new updated In the travel Industry and the way bookIng are made and one day I receIved an emaIl from groupon wIth thIs unbelIevable deal to VenIce from vIva holIday, to my surprIse the fare mentIoned on It was just 179 a person. I had plans of my own to travel to VenIce later that month and had already booked my flIghts and accommodatIon whIch If I am… Read Full Review

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★★★★☆

“It was really very easy”

Written on: 22/08/2012

This was the first time that I have used anything other than a town centre travel agent. I had my reservations only because I had never travelled this way before but I shouldnt hav worried myself as this was so easy & simple. I booked my flights, hotel & transfers through travel republic and it could not have gone any smoother if i had used a town centre travel agent. From booking in for the flight to getting back off the plane when we came back was great. Transfer was there when we landed so… Read Full Review

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