Hargroves Cycles Reviews - www.hargrovescycles.co.uk

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Latest Reviews

“Hargroves Swindon Brilliant ! ”

Written on: 14/05/2014 by mqTaylor269 (1 review written)

Went to Hargroves Swindon to purchase my new cycle scheme bike. After reading other reviews on here I was a little bit apprehensive. Thankfully I can report the service was fabulous ! All of the staff were happy to help me. They did look very busy which speaks volumes. I cannot wait to pick up my new bike tax free !! I cannot recommend these guys enough. I'm glad I ignored the other reviews and have now found a new local bike shop that I am very happy with. Just one criticism. You need more… Read Full Review

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“great little shop”

Written on: 14/05/2014 by sunnysarah24 (1 review written)

popped in to this little gem recently. Great range of products and knowledgable staff. Dealt with a chap who seemed to know a lot about various products. Whilst the service was a little slow I could clearly see they were busy and the time they took with me was worth the wait. Highly reccomennded . They seem to support the local cycling clubs too judging by the jerseys on the wall… Read Full Review

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“SPOILED BY APPALLING PRE DELIVERY INSPECTION ”

Written on: 08/03/2014 by Rickwood59 (1 review written)

I ordered and have now received a Bianchi InfinitoCV, the bike is superb but as I had researched it, that was expected. What I did not expect was the level of service received. The bike took nearly a week to arrive as it had to be "out inspected". Yet on arrival and assembly I had to disconnect and re route the brake cables as they were crossed badly with the shifting cables. The indexing on the rear was not correctly adjusted and needs sorting out. The front mech L Screw and H Screw have not… Read Full Review

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“Cube Analog”

Written on: 23/01/2014 by stevensm (2 reviews written)

First time buyer from Hargroves, and what a great experience. Bike received as promised, customer service excellent. Very happy with bike. Will buy from them again… Read Full Review

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“Swindon store lack customer care”

Written on: 29/12/2013

I went to the Swindon store today to buy some parts for various Specialized and Bianchi bikes I own, firstly it's not the easiest shop to get to as down a one way street so you have to do a big loop to even get there, but having looked around the store I was approached by a member of staff asking if I needed help. My request for various things was met by a series of no's, as the person in question was more interested in his mobile phone than me. This was my first and last visit to this store… Read Full Review

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“Service at Winchester store has gone downhill recently”

Written on: 18/12/2013 by Nicholsr (1 review written)

I bought my mountain bike from their chichester store some years ago and have always had it serviced at the Winchester branch but recently their service has gone downhill. They used to service bikes themselves but now they seem to subcontract it out to a workshop in Southampton, ferrying the bikes back and forth a few times per week. I booked my bike in to have a snapped chain replaced an whilst they had it they said they would check anything else that needed doing and give me a call. The… Read Full Review

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“My first road bike...”

Written on: 30/11/2013 by Andyknight75 (1 review written)

Fantastic service and all of the staff are very knowledgable. I brought my first road bike from the Swindow branch recently and found the overall experience superb. I was set up with all of the equipment I needed and had my bike customised to my personal requirements. Will definitely be using them again and was well worth the 150 mile round trip.. Thanks to all of the staff especially Mark for all of his help… Read Full Review

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“First time, but won't be the last”

Written on: 28/11/2013 by Antbee001 (1 review written)

This is the first time I have used this company, but I can say for absolute certainty it won't be the last. I contacted them to enquire when my item would be dispatched, they got back to me within the hour. The item Was sent that day, and I received it the next morning. Delighted with the item, cheapest price on the web. Highly recommend… Read Full Review

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“1st place to go for bike stuff”

Written on: 26/11/2013

Been using Hargroves on and off for a few years, have tired other local bike places, but keep going back to Hargroves, just miles better than anything else locally, especially for bike servicing, only place I'll go now, but need to book in advance. Web site is OK, but navigation could be better. Online purchasing is great, fast accurate turn around every time. … Read Full Review

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“Fox antifreeze gloves”

Written on: 23/11/2013 by quirkyiron (1 review written)

Great value ! Cheapest on the internet. Good communication when ordered And update emails around dispatch. Next day delivery. Would reccomended And definately use again! It's the little things that retain customer loyalty!… Read Full Review

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“One very happy customer”

Written on: 16/11/2013 by M_Nation (1 review written)

Recently bought my first mountain bike from Hargroves. Had an issue with the forks which turned out to be an issue cause by a third party I had paid to put the bike together. Hargroves sorted the issue without any quibbles and at no cost. Excellent service, will be using them again when I purchase a road bike and for all future kit… Read Full Review

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“Cube Hoodie”

Written on: 16/11/2013

I would like to say thank you to Hargroves cycles. This is my 1st time order, excellent service and fast delivery… Read Full Review

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“Cycling Tights”

Written on: 11/11/2013

Rang Hargroves on Friday to see if they had a particular make of winter tights for my son as part of his birthday present after being let down by another supplier who had taken my money plus a next day delivery charge only to say they couldn't actually source them! Son's birthday was on the Sunday and the guy I spoke to at Hargroves promised to look out for my internet order and get it in the post to me that day (Friday). Imagine my surprise and delight when the tights arrived the very next… Read Full Review

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“Second time round”

Written on: 07/11/2013

Have used there website twice great product range & prices to match with free delivery… Read Full Review

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“Value for money”

Written on: 01/11/2013 by Giovannia (1 review written)

I have used hargrovescycles from some time , have never been disappointed .they have always keeped me informed of purchase , ,they always deliver within 3 to 4 days of payment by ,royal mail first class , using there on line tracking network ,so you no where it is once you receive the tracking number… Read Full Review

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“Good prices shame about the service”

Written on: 26/10/2013

I have bought 2 bikes from Hargroves and as I am not a regular cyclist I was rather surprised to find that the bikes arrived flat packed and required assembly. This would be fine if their instructions were clear. Regrettably they are not; they are written on a tatty piece of paper and the pictures are too small and totally useless. After the thread on one of the bike pedals got worn and fell off (two months after delivery) I contacted Hargroves and was told that I had assembled the bike… Read Full Review

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Hargrovescycles's Comment

Written on: 28/10/2013

Thanks for your feedback.

I'm sorry you were disappointed to find the bike arrived as you describe "flat packed". We make it very clear on our website how your bike will arrive and shipping them safely in any other way seriously increases the chances of shipping damage.

We have taken your feedback onboard about the instructions. They are available on our website in greater detail and in the near future we will have detailed video guides available.

We highlight the potential pitfalls of fitting pedals incorrectly in our instructions in bold. We've made this really clear because we want customers to avoid this and it's a rare occurrence that this happens now.

In your second to last paragraph I think you are confusing the term pedal with crank. We are aware of what happened here and did our best to resolve the problem after a few issues from both parties.

If you are unsure of working on your bike we advise using a trusted local shop. We operate 6 shops in the South with thousands of regular customers placing their trust in our highly trained mechanics.

We hope you enjoy your new bike.

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“Excellent fast service, great price ”

Written on: 26/10/2013

This was my first experience with Hargrove Cycle, I was very pleased with their service and comunication. The item was great value and speed of processing through to delivery was spot on. Thank you… Read Full Review

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“campagnolo record 9s chain”

Written on: 23/10/2013 by oldcyclist (1 review written)

I orderd the above item on 19/10/13(a weekend) there was some sight glich with the payment for the order going through, but a call to there shop in Millbrook Southampton sunday and to the mail order centre monday(because the order centre not open w/ends)had this sorted, both the shop & the center were most helpfull.I recived the item on 23/10/13 in good order and copmleat with instructions. I've not yet put it on the bike but I expect no problems. All in all a first class service thank you all… Read Full Review

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“just what I expected from professionals in their job”

Written on: 20/10/2013 by multiformpeter (1 review written)

first time I have used Hargroves and wouldnt hesitate to use them again, no messing about with my order they kept me informed at every stage by e-mail and despatch and delivery were as quick as anyone could wish for. Prompt exellent service thank you… Read Full Review

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“!st Time Order - fantastic service”

Written on: 16/10/2013

Ordered items, received regular updates by email regarding process or order. Tracking details for parcel etc. Fantastic service - Thank you… Read Full Review

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