Policy Expert Home Insurance Reviews - www.policyexpert.co.uk

402 - 420 Silbury Boulevard, Milton Keynes, MK9 2AF
0845 410 0800
★★★★☆
4.3 / 5
92.5% of users recommend this
  • Customer Service

  • Value For Money

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Policy Expert Home Insurance - www.policyexpert.co.uk

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Latest Reviews

★★★★☆

“Esy steps to change supplier”

Written on: 26/07/2014 by Stantonuq401 (1 review written)

Having read and impressed by a flyer sent through the mailbox,I filled in on line my details and received a very good quote.This was followed up with a phone call and then a second phone call nearer to my renewal date.As my hearing is very poor,the operator put me onto a clearer line and the whole process was completed fairly quickly.I paid for the insurance there and then but am still awaiting the paperwork… Read Full Review

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★★★★★

“This insurance is simply the best value for money, I...”

Written on: 25/07/2014 by Putnamzp69 (1 review written)

This insurance is simply the best value for money, I am over 92 years old and covers everything I needed. Not paying for expenses items that I dont own… Read Full Review

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★★★★☆

“Adjustment to policy”

Written on: 25/07/2014

I needed to add a single item or artwork to my home insurance policy. The member of staff who dealt with this gave good advice and guidance, and completed the adjustment over the telephone. Good service. The additional cost was acceptable - just! … Read Full Review

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★★★☆☆

“Pay in advance !!”

Written on: 24/07/2014 by jyCarlson1970 (1 review written)

Surprised to see money has already been taken from my bank account when my renewal does not commence until 1st August… Read Full Review

By Policyexpert.co.uk

Written on: 24/07/2014

Please accept my apologies if this was not explained to you fully when you renewed your policy. Unfortunately I'm not able to identify you to be able to look into this further, but if you would like me to investigate this then please don't hesitate to contact us directly.

Many thanks
Sarah
Policy Expert

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★★★★★

“security”

Written on: 24/07/2014

Excellent communication. No pressure to buy. Swift response for request for documents… Read Full Review

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★★★★☆

“HOME INSURANCE”

Written on: 24/07/2014 by HassanFitzpatrick169 (1 review written)

I CANNOT COMMENT AT THIS TIMW. I ONLY JUST FOUND OUT THGAT YOU WERE THE COMPANY HANDLING MY INSURANCE. I HAVE NO PROBLEMS AT THIS TIME… Read Full Review

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★★★★★

“policy expert does what it says on the tin-- SAVES YOU...”

Written on: 24/07/2014

I was quite shocked to find a company to undercut my regular ins policy by hundreds of pounds.(I thought it may be a scam) but no. I am now busy telling all my elderly friends of my new moneysaving discovery. Very polite & efficient people on the initial contact… Read Full Review

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★★★★★

“Change of home insurance”

Written on: 23/07/2014 by swifts18 (1 review written)

I do not easily change but thanks to very knowledgable and patient staff I had the confidence to switch my policy (the price helped as well!) I would not hesitate in recommending you to my family and friends, also I will be keen to see your motor insurance price when it comes up for renewal in February. The only slight negative was just a little too much pressure to finalise before having time to consider all details… Read Full Review

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★☆☆☆☆

“They don't pay claims!”

Written on: 23/07/2014

Policy Expert was excellent at their customer service in order to get the business and they were fine for 15 months. Then we had the rain and floods of last winter, one drain in our drive blocked because of roots penetrating so I made a claim. I then had to go to their claims handlers which is a separate company. They are the most incompetent and evasive company I have ever dealt with! No one in their office knows what anyone else is doing, they invent every reason to avoid paying and the… Read Full Review

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★★★★★

“renewal of house insurance”

Written on: 22/07/2014 by Vanm251 (1 review written)

I contacted Policy expert to give me a quote for my house insurance and was so impressed with the manner in which the phone conversation took place. The call operator was more than helpful and full of knowledge and talked me through some of the questions to give me the full benefit of the policy. I would not hesitate to pass their details onto friends, family and work mates and will calling on them in the future for all my insurance renewals… Read Full Review

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★★★★☆

“So far so good”

Written on: 22/07/2014 by stimpo (1 review written)

Great service and surprisingly low prices. Certainly cheaper that my present insurer and I will consider them with my motor renewal. Just hope cheaper doesn't indicate lower standards of service etc… Read Full Review

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★★★★☆

“Home Insurance”

Written on: 22/07/2014 by 457Wade (1 review written)

I found the whole process when effecting my home insurance to be straightforward and fairly quick. The information given to me was well described and extra covers which I declined were not oversold. Confirmation was received within in a few hours. … Read Full Review

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★★★☆☆

“The most competitive quote. (This was the key to your...”

Written on: 22/07/2014 by 339Chase (1 review written)

The most competitive quote. (This was the key to your success)… Read Full Review

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★★★★☆

“home/contents insurance”

Written on: 21/07/2014 by 496Doyle (1 review written)

realistic prices helpful agent good 3 years no claim status optional extras … Read Full Review

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★★★★☆

“Efficient service for a necessary insurance. ”

Written on: 20/07/2014 by Emily402 (1 review written)

Talking to your staff was easy and enjoyable. All questions answered, with explanations and helpful suggestions… Read Full Review

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★★★★★

“Highly Recomended”

Written on: 18/07/2014 by LeonelHarding1987 (1 review written)

I found the call center very helpful after my request to find a more cost efficient policy for my home buildings cover. The person I talked to promised to call me back after he checked out suitable policies. I was called back by the original person I spoke to with a very good quote, he had obviously been very thorough as I now have the same level of cover with the same excess ( except for a slightly higher one for "escape of water") for a fraction of my original quote. £700 V £212.68. No… Read Full Review

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★★★★★

“Excellent service and value”

Written on: 18/07/2014 by LaceyCole1975 (1 review written)

Beat my current provider by a wide margin plus helpful and friendly!… Read Full Review

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★★★★★

“Simplicity Is The Key”

Written on: 18/07/2014 by Alberto1988 (1 review written)

The website was user friendly and easy to use. Able to compare and see quickly price difference of policies being offered. Key factors of policy cleared stated with ability to 'drill' down if more details required. To add to that great savings too. Payment simple and secure. On the downside some of the insurers shown were unheard of. … Read Full Review

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★★★☆☆

“Price was good but took payment out of bank within few...”

Written on: 18/07/2014 by rdGlass404 (1 review written)

Price was good but took payment out of bank within few days before the 14 day cooling off period… Read Full Review

Ripoff123124444's Comment

Written on: 21/07/2014

Not surprised, one of the staff there told me they are competing for a car, a holiday and a Rolex amongst other high value prizes, not really conducive to a clean selling process, they are desparate to take your money to get a star prize!!!

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★★★★★

“Good service, good policy, good price”

Written on: 18/07/2014

I received a very good quote for my house contents and buildings. It saved me a lot of money this year and it is also fixed for next year if I require it. I didn't think that any quote would be worth me swapping from my previous insurer because of the early cancellation fee but Policy Expert was prepared to pay the fee. Customer service was knowledgeable, speedy and friendly and I have no complaints at all. I have already recommended the company to my son… Read Full Review

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