Policy Expert Home Insurance Reviews - www.policyexpert.co.uk

402 - 420 Silbury Boulevard, Milton Keynes, MK9 2AF
0845 410 0800
★★★★☆
4.3 / 5
92% of users recommend this
  • Customer Service

  • Value For Money

Media Gallery for Policy Expert Home Insurance - www.policyexpert.co.uk

Policy Expert Home Insurance - www.policyexpert.co.uk

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Latest Reviews

★★★★★

“Fantastic service”

Written on: 21/08/2014 by Chapman269 (1 review written)

The ch I talked to was very polite knowledgeable and explained the policy very very well… Read Full Review

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★★★★★

“There was no hard sell.”

Written on: 21/08/2014 by ValeryStrickland112 (1 review written)

I did not feel that I was being pushed, I'm so happy with your service, I will be looking for a quote on our car insurance, and I have already recommened you to family… Read Full Review

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★★★★★

“very helpful”

Written on: 21/08/2014 by Burgessbk1945 (1 review written)

Although the initial call to me was unsolicited, I was very happy with the service and help. The young man gave me every opportunity to ask questions, he sent me an email with full information, giving. me time to consider my options.I subsequently took out cover, and hope that if I have need to claim that the service will be just as good… Read Full Review

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★★★☆☆

“again”

Written on: 21/08/2014 by Glennf1959 (1 review written)

I completed a proposal form for contents insurance on line and as soon as I submitted same the telephone rang and I had to go through the same thing again which took 20mins in all, with the online application it was over an hour. This was Friday 15th. The same day received an e-mail confirming my purchase and advising I could download the documents by logging on. I did so and was advised that this service was not available, it is still not. I then emailed you to say that I had been given… Read Full Review

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★★★★★

“the best deal”

Written on: 20/08/2014 by Payton365 (1 review written)

Right from the start from the phone call and asking me all the about my home insurance what i want and finding the best deal for me. it was a very good service and i would recommed to anyone to try them because they have say me some money… Read Full Review

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★★★★☆

“Adding away from home onto my previous home insurance”

Written on: 19/08/2014 by benesa (1 review written)

I wanted to add ' away from home' onto my policy, but had to take a new 12 months police out. Would have preferred just to add to the old one. Also, new policy cost is £279.66 ( old one taken out in May 2014 was £248.88) and Policy Expert ads say same price for 2 years?!!… Read Full Review

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★★★★★

“I have already recommended you to somebody because I...”

Written on: 19/08/2014 by Clarkego1970 (1 review written)

I have already recommended you to somebody because I was very happy with your service and impressed with the person I dealt with he was polite and helpful… Read Full Review

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★★★★★

“Professional, patient, convincing”

Written on: 19/08/2014 by AnnieCuthbertson (1 review written)

I had heard PE was highly rated and so decided to try them when I was ready to renew house and contents insurance. Following the first call, I received a written quote. I then called back with questions which were answered patiently, cheerfully and knowledgeably. No scripted dialogue. No pressure to say yes until I was ready. We added about four extra bits of cover, the cost of which was given clearly. I went ahead because of my confidence in the person I spoke to and because every aspect was… Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 19/08/2014 by 306Barton (1 review written)

During the storms last winter our roof developed a leak. I called Policy Expert explaining that I wasn't sure if I'd need to claim as I couldn't tell if the damage was bad. My excess is always deliberately very high as I never intend to claim. They said they'd send a surveyor. This happened promptly and as it turned out I could fix it myself without claiming. Now I'm due for renewal and I've found out that Policy Expert considers sending the surveyor out as a claim! At no time did they… Read Full Review

By Policyexpert.co.uk

Written on: 19/08/2014

Please accept my apologies if this wasn't explained to you on your renewal. The insurers on our panel view this as a £0 claim, but because an incident has occurred, it changes the risk factor of property to be insured. Unfortunately I’m not able to identify you from the details but if you can contact us directly I’d be more than happy to ask a member of our Customer Service team here to explain this to you fully.

Kind regards
Sarah
Policy Expert

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★★★★★

“Home Insurance Renewal - Excellent Service”

Written on: 18/08/2014 by KaylenClarke355 (1 review written)

I was very impressed to receive a renewal phone call which sought to reward my loyalty if I renewed with Policy Expert. What a refreshing change, instead of companies chasing new business with discounts that cannot be matched in subsequent years. I always shop around to ensure I get the best deal but found that the price quoted by Policy Expert could only be bettered by one other company, offering a 50% new customer discount, which worked out £5 cheaper but didn't offer as good a level of… Read Full Review

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★★★☆☆

“Could do better”

Written on: 18/08/2014 by foxigran (1 review written)

The process of renewing and setting up my insurance was fine but I was told if I did it that day I would receive a £10 M&S voucher and I have still not received it so I am a little miffed because I feel I was pushed into a decision under false pretenses… Read Full Review

By Policyexpert.co.uk

Written on: 19/08/2014

Many thanks for your review. Unfortunately I'm not able to identify you to chase this voucher for you. Could you contact us directly and I will follow this up and get the voucher out to you.

Many thanks
Sarah
Policy Expert

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★★★★★

“kish the best!”

Written on: 18/08/2014 by towlerh77 (1 review written)

kish in customer service department a superstar highly recommend… Read Full Review

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★★★★★

“Very helpful team”

Written on: 18/08/2014 by Ana197 (1 review written)

I was ill so my friend was able to deal with my insurance which is very convienent for me. I rang up with my card details and the person was very kind… Read Full Review

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★★★★☆

“what a mixed experience”

Written on: 17/08/2014 by 22McElroy (1 review written)

well this company is like a bag of revels, I get lots of likes and every now and again a nasty coffee taste, Likes :- 1.being contact straight after doing a quote online, I messed up a few things and the lovely man helped me in picking the right product for me and getting my price down (this was a year ago so i may be getting her name wrong but i think it was an advisor or something like that , sorry) 2.I called up to complain about something that I will go into in my dislikes but the… Read Full Review

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★☆☆☆☆

“High pressure sales”

Written on: 16/08/2014

House insurance Renewal due I have been a customer for two years, Policy Expert have telephoned me many times over the last month and e mailed and posted 2 quotes out. Good training must be given to the staff on the telephones in High pressure sales not giving the customer time to say that I like to review prices on comparison sites each year near to the renewal date for my house insurance as this is always worth doing. instead staff try each call to get me to renew I do not like shop… Read Full Review

By Policyexpert.co.uk

Written on: 19/08/2014

Please accept my apologies if you felt under pressure, we definitely don't encourage our staff push customers to renew, only to ensure they're adequately covered and are getting the best deal.
We do like to reward customer loyalty, which is why our Experts sometimes offer customers vouchers, and again I apologize if you felt vouchers were pushed.
I would like to investigate this, to see who you spoke to, but unfortunately I'm not able to identify you from your review. If you can contact us directly I will be happy to look into this for you.
Many thanks
Sarah
Policy Expert

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★★★★☆

“Good product and price”

Written on: 16/08/2014 by 1945Alvarado (1 review written)

Cheaper than my existing insurer and better coverage… Read Full Review

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★★★★★

“friendly, professional, understanding”

Written on: 15/08/2014 by Hickeylf150 (1 review written)

The staff are always looking to get the cheapest option to use, with the latest news on your cover required. That said I am very impressed at their helpful manner of customers needs… Read Full Review

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★★★☆☆

“Check details”

Written on: 15/08/2014 by 451Donaldson (1 review written)

The policy was purchased over the phone. When the documents arrived both my first name and surname had been spelled incorrectly - the surname particularly bore little resemblance to my actual name. The customer service agent who handled the complaint was very polite and solved the problem quickly. However, this review request was again addressed incorrectly… Read Full Review

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★★★★☆

“Good customer service.”

Written on: 15/08/2014

Friendly staff, prompt delivery of documents. They did take my annual premium from my bank account for my home emergency cover rather than tag it on by direct debit to my buildings and contents premium but they did offer to change it back… Read Full Review

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★★★★★

“Don't ever try to make a claim”

Written on: 15/08/2014 by MonicaMelton267 (1 review written)

Paid extra for items away from home....apparently not insured as the items were in use !! So if you take a policy with them don't dare to use your fishing equipment away from home....look at it but don't dare use it !!! Friendly advisors when they are telling you that you are not isured… Read Full Review

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