Policy Expert Home Insurance Reviews - www.policyexpert.co.uk

402 - 420 Silbury Boulevard, Milton Keynes, MK9 2AF
0330 0600 601
★★★★☆
4.4 / 5
5284
92% of users recommend this
  • Customer Service

  • Value For Money

Media Gallery for Policy Expert Home Insurance - www.policyexpert.co.uk

Policy Expert Home Insurance - www.policyexpert.co.uk

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Latest Reviews

★☆☆☆☆

“home insurance”

Written on: 18/08/2016 by Harveyva32 (1 review written)

do not insure your home with this company ! i was insured with this company until today 18-8-16. recently i had my garage broken into & items stolen, the police came & took finger prints on the items moved, and could not see any damaged to the garage door, that meant to me that that they used some other device to enter the property. i was given a crime number by the police, but when i got in touch with the claims department they told me that i cannot make a claim because there was no signs of… Read Full Review

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★☆☆☆☆

“Are we competitive?”

Written on: 16/08/2016 by Murphyld159 (1 review written)

Filled in an online application which gave me a quote three times what my present renewal is. I then emailed and asked not to be contacted and asked that my details are not passed to any third party or used for advertising or marketing. Guess what, within a couple of hours they were on the phone. Yes, after I asked them not to contact me. The still asked if the quote was competitive. Yes, if I was stupid. It is three times what I am being quoted elsewhere. Had I known that their prices were… Read Full Review

By Policyexpert.co.uk

Written on: 16/08/2016

Good afternoon,

Thank you for your review, I can assure you that Policy Expert would not share any of your information with a third party for advertising or marketing.

I would like to apologise if you have received a call from us following your request, I have sent you a direct email to request further information so I can prevent this happening again.

Please let me know if there is anything else I can help with at all.
Thanks,
Vicky

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★★★★☆

“Home insurance”

Written on: 12/08/2016 by abakir01 (1 review written)

Quick clear and courteous online purchase; also competitive quote… Read Full Review

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★★★★★

“First time with Policy Expert Home Insurance”

Written on: 02/08/2016 by OhmsLaw (1 review written)

This is my first time with Policy Expert Insurance and I decided to go with them after a lot of research as the policy was not only competitively priced it appears to have quite a few extras thrown in. The process of obtaining cover via the net was relatively simple and the response very quick. All in all I think I have a better policy than my previous insurer and at a lower price. (My old providers automatic renewal charge was much higher than the pervious year despite my never ever having an… Read Full Review

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★★★★☆

“Buying a policy on line”

Written on: 01/08/2016 by Xiomara73 (1 review written)

I bought a home insurance policy on line via a price comparison website. The documents arrived in my inbox very quickly. The next day I had a phone call as I hadn't entered direct debit details correctly. Nice chap left a message and when I called him back to discuss the issue, he rang me back as I was on a payg mobile. I thought that that was considerate. Can't say more than that as the real test would be if I had to make a claim. The buying process was nice and easy though and I felt I'd got… Read Full Review

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★★★★★

“satisfaction-no worries ”

Written on: 01/08/2016 by 439Graves (1 review written)

With this arrangement you remove the hassle of getting annual quotes, in the knowledge that you are getting a good deal… Read Full Review

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★★★★★

“Simply the best”

Written on: 31/07/2016

I was recommended Policy Expert and I have not been disappointed. It was good value for money. When it was up for renewal it still came in with a good price. Unlike most that really hike up the price, Policy Expert was more or less the same. I have been very pleased with them… Read Full Review

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★★★★☆

“Excellent”

Written on: 31/07/2016 by Callahanpo258 (1 review written)

Excellent service customer adviser was patient and was able to answer any questions I needed clarification Would recommend to my family and friends… Read Full Review

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★★★★☆

“quick and easy”

Written on: 30/07/2016 by KagsyLeWagsy (1 review written)

quick and easy to negotiate application online… Read Full Review

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★★★★★

“very good value”

Written on: 30/07/2016 by theresa63 (1 review written)

very good cover and very good price for insurance. Will definitely recommend to family and friends… Read Full Review

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★★★★☆

“House Insurance Review”

Written on: 30/07/2016 by JulianWelsh (1 review written)

The online application was very simple to use and given that I had used the system previously all my details were all stored and thus it was quick to just review they were still current before progressing I was then given a range of quotes with explanations and hence made my choice and payment was simple and painless. I would recommend Policy Expert to anyone as it takes away all the hassle of searching numerous policies… Read Full Review

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★★★★★

“Very helpful”

Written on: 30/07/2016 by JaceySmart (1 review written)

Very helpful lady answered all my questions with ease, good value product… Read Full Review

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★★★★★

“House insurance policy”

Written on: 30/07/2016 by Coryg18 (1 review written)

Good value for money and telephone staff helpful… Read Full Review

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★★★☆☆

“a system failure?”

Written on: 30/07/2016

This was the best value on an on-line comparison site (meerkat)When I went to pay by card there was a hic-cup on the system and it wouldn't accept the card. I tried again 3 times more and again it refused to accept. I tried another card 3 times and it refused to accept that. I re-did the application form and again it refused to accept both cards I then tried to contact the company on- line and the lines were down. I then tried the 2 given numbers to contact the company.The 0300 number and the… Read Full Review

By Policyexpert.co.uk

Written on: 02/08/2016

Hi, thanks for your review.

We apologise for the inconvenience you experienced in taking out your policy. We suffered a major systems outage, due to a power cut in the area, and though we worked hard to minimise the impact, unfortunately some of our customers will have been affected.

This is not a common occurrence, and when you need to contact Policy expert in the future, you will receive much better service!

Please give us a call if you would like to discuss your policy, payments or have any queries at all.

Thanks,
Vicky

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★★★★★

“Best deal by far”

Written on: 30/07/2016 by 52Klein (1 review written)

Great on price & good on phone by assistant by explaining what you are buying thanks… Read Full Review

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★★★★☆

“Reasonably priced home insurance ”

Written on: 30/07/2016 by Zaidens269 (1 review written)

Policy Expert was recommended by a friend,I spoke to an advisor on the phone who was thorough in his questions and then gave me a list of insurance companies with policy premium quotes,i chose the companies own,good value… Read Full Review

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★★★☆☆

“High pressure and time consuming ”

Written on: 30/07/2016

My only experience is with the renewals team as all I wanted to do was cancel. I was talked into renewing by them dropping the price twice, but then I had to go through a 15 minute session going over all the questions they already had the answers to regarding the policy. I was supposed to be working, so was very awkward and unnecessary. Will renew online somewhere else next year!… Read Full Review

By Policyexpert.co.uk

Written on: 01/08/2016

Good morning,

Thank you for your review, when you renew your policy with us we would always go through your account information with you to ensure we are still offering you accurate cover, the best price possible and to amend anything that may have changed over the year.

Although we do need to ask some questions relating to the policy I am sorry if this took some time to do so. We try to make this process as easy as possible for all of our customers so if this was awkward for you I would like to apologise.

I am not able to locate your account with any information left on the Review Centre but if you would like to discuss this further please call our customer services team.

Thanks,
Vicky

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★★★★☆

“Simply the best”

Written on: 30/07/2016 by Gill293 (1 review written)

Very reasonable and competitive price on your policies that I could not find elsewhere. Easy to start up and renew… Read Full Review

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★★★★☆

“cheap and simple to buy”

Written on: 29/07/2016 by Annabelleo313 (1 review written)

home policy comes with emergency cover and legal cover for half price of last provider without these. reasonable excess and level of cover. I like a policy that just gives you a fixed sum insured without messing around with lots detail about values of individual items. buying online was easy and downloading policy details no problem. I suppose the proof of how good it is will be in the claims procedure but hope I never have to find out. I never auto renew and always shop around. I have yet to… Read Full Review

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★★★★★

“Reliable and well priced products”

Written on: 29/07/2016 by Crawfordem158 (1 review written)

Reliable and well priced products… Read Full Review

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