Policy Expert Home Insurance Reviews - www.policyexpert.co.uk

402 - 420 Silbury Boulevard, Milton Keynes, MK9 2AF
0203 014 9300
★★★★☆
4.3 / 5
92% of users recommend this
  • Customer Service

  • Value For Money

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Policy Expert Home Insurance - www.policyexpert.co.uk

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Latest Reviews

★★★★☆

“Excellent Quality insurance”

Written on: 20/10/2014 by SoniaAnderson (1 review written)

Dubious about purchasing a policy from a company I hadn't heard of, I read all the documentation and small print. The cover and clarity is refreshing and I am more than happy to recommend them to others. I haven't had to claim, so can't comment on that service. The documents were sent through the post rather than having to download them and print yourself… Read Full Review

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★★★★★

“I could not be more satisfied with this service”

Written on: 15/10/2014 by Rileyd92 (1 review written)

My call was answered immediately by a human being! The gentleman who helped me was extremely clear and informative, respectful and thoroughly considerate of my needs and wishes. He was patient and happy to answer any of my questions with sound knowledge and helpful information. The insurance I bought was a superb deal easily surpassing any other I have previously bought. I felt positive and happy following the phone call. I really can't recommend Policy Expert highly enough… Read Full Review

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★★★★★

“Joining Policy Experts Experiance ”

Written on: 13/10/2014 by Nigeln481 (1 review written)

Having just joined policy expert I cannot give a review at the time, but if it turns out as good as all the Peripheries then I can look forward to a good relationship with Policy Experts… Read Full Review

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★★★☆☆

“Inundated with paper work when opening a new policy”

Written on: 13/10/2014 by O'Keefe152 (1 review written)

Please reduce the volume of paper work sent to clients by at least 60%. Provide only the consise essential information, once only. To much information can lead to confusion & frustration & does not represent good communication Your telephone sales lady was very clear & precise… Read Full Review

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★★★★☆

“simple and thorough”

Written on: 13/10/2014 by JohnGrace (1 review written)

Simple but thorough process. I thought my documents were to be posted. Did it state this online? All ok. But hope I am fortunate not to have to make any claims… Read Full Review

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★☆☆☆☆

“not able to contact you with a compliant you only want...”

Written on: 13/10/2014 by Karlee280 (1 review written)

not able to contact you with a compliant you only want to talk when start up ie a new policy… Read Full Review

By Policyexpert.co.uk

Written on: 13/10/2014

Please accept my apologies if you've had some issues. You can contact us by email or by phone, but unfortunately I'm not able to identify you through the details on Review Centre to be able to get to the bottom of your query.

All our details are on the help page of our website, or at the top of the page on Review Centre.

Kind regards
Sarah
Policy Expert

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★★★★☆

“ Poloicy Number too much paperwork.”

Written on: 12/10/2014 by isaac2 (1 review written)

You sent 7 e-mails (including one for key policy and a separate one for legal policy) and 3 letters by post re one for key insurance, one for legal cover and several acknowledgements thanking me for my business. BUT I have not received any paperwork showing the most important aspect of this home insurance eg my main home policy details. Policy Expert send far too much paperwork. Other insurers send everything together in one envelope and UNDER ONE POLICY NUMBER. All this must be costing… Read Full Review

By Policyexpert.co.uk

Written on: 13/10/2014

Thank you for your feedback. I will speak to a member of the team to see why you have been sent so many emails. Often it is due to purchasing multiple products, with different suppliers, but I will speak to the team to confirm why this has occurred.

I will also ask a member of the team to post out your Home Insurance documentation to you, so you have it all in one place

Many thanks
Sarah
Policy Expert

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★★☆☆☆

“Poor Website”

Written on: 12/10/2014

Unable to log in to account to download documents as for at least two weeks the sevice has been unavailable, so currently have no paperwork at all relating to my insurance. Should not take this long to get the website sorted… Read Full Review

By Policyexpert.co.uk

Written on: 13/10/2014

Please accept my apologies if you've been having issues with our website. I would appreciate it if you could contact us directly with the issue you've been experiencing and I will ask a member of the Tech Team to take a look into it for you

Many thanks
Sarah
Policy Expert

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★★★★★

“Helpful, Friendly and Efficient”

Written on: 12/10/2014 by hiMcKnight253 (1 review written)

Staff member dealt with my enquiry very efficiently and was able to answer all questions asked. The price quoted was very good and I have saved not only on my renewal quote, but having free emergency cover has saved me almost £400 per year. Thank you!… Read Full Review

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★★★★★

“Cheap ,easy, helpful staff”

Written on: 12/10/2014 by SherlynPritchard1967 (1 review written)

Quote was easy to do Helpful staff 2.5 times cheaper than my last company … Read Full Review

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★★★★★

“home insurance sorted”

Written on: 12/10/2014 by 367Spence (1 review written)

Fantastic quick organised service clear instructions best price I could find recommend by money saving website many thanks… Read Full Review

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★★★★☆

“Most people don't understand Insurance. Policy expert...”

Written on: 12/10/2014 by TrinityReid179 (1 review written)

Most people don't understand Insurance. Policy expert about the same as all others as far as giving understandable policy. Only time you find how good they are, is when you have to make a claim… Read Full Review

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★★★★☆

“home”

Written on: 12/10/2014 by CamrenMills (1 review written)

I found the staff to be pleasant, cheerful, helpful and knowledgable. I am very happy with the cover I have received and would not hesitate in renewing my policy next year if the price is right. … Read Full Review

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★★★★★

“Very easy transaction”

Written on: 12/10/2014 by Clayton25 (1 review written)

Found this company on the Compare the Market website and phoned to ask a couple of questions that were not covered on the internet. Very helpful young lady took my call and talked me through everything. Got a great deal and am very happy… Read Full Review

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★★★★★

“Competitive Home insurance”

Written on: 12/10/2014 by Flynn397 (1 review written)

Found the whole process very easy to follow and easy to use. The cover compares well against other competitors. On the face of it, it is excellent value for money… Read Full Review

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★★★★★

“Home Insurance.”

Written on: 11/10/2014 by pippall (1 review written)

I just think its good value for money compared to what others want for home and contents insurance.Everything was so easy to understand and was a smooth swith.Thanks.You saved me money.I would highly recomend Policy Expert to anybody i know… Read Full Review

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★★★☆☆

“Getting around web site”

Written on: 11/10/2014 by garronfield (1 review written)

When trying to download policy and other items related to the policy, I found it not easy to get the information I needed… Read Full Review

By Policyexpert.co.uk

Written on: 13/10/2014

Thanks for your review, and I'm sorry you had some issues with downloading your documentation.
If you need any help with this, please don't hesitate to contact our Customer Service team and they'll be more than happy to help

Kind regards
Sarah
Policy Expert

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★★★★★

“Building & Contents Insurance”

Written on: 11/10/2014 by JaniahO'Hara32 (1 review written)

When looking to renew your Building & Contents Insurance you need to look for the best overall cover for a competitive price. My conclusion was that the cover offered by Policy Expert was the best around and therefore I took a policy with them. The deciding matter with any insurance company is how they perform when a claim is made. In the past I have experienced excellent response from my previous insurance companies, I hope Policy Expert has the same response if a claim is made. Let's hope I… Read Full Review

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★★★☆☆

“new company to me”

Written on: 11/10/2014

Only just taken a policy for the first time I can.t give a fair comment..but the young man Jim???talked me through the details and was most polite D Y .Ellesmere port… Read Full Review

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★★★★★

“Excellent price, Excellent service”

Written on: 11/10/2014 by Jeremiah83 (1 review written)

It was easy to save money online with your company… Read Full Review

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