Policy Expert Home Insurance Reviews - www.policyexpert.co.uk

402 - 420 Silbury Boulevard, Milton Keynes, MK9 2AF
0203 014 9300
★★★★☆
4.3 / 5
92% of users recommend this
  • Customer Service

  • Value For Money

Media Gallery for Policy Expert Home Insurance - www.policyexpert.co.uk

Policy Expert Home Insurance - www.policyexpert.co.uk

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Latest Reviews

★★★★☆

“Helpful representative on the other end”

Written on: 19/09/2014 by yrCalhoun251 (1 review written)

The guy appeared to provide all the cover I believe I needed and at a far more reasonable cost than I was paying previously. As with all insurance, it's about the service should a claim have to be unfortunately made. That will be the proof of the pudding. Let's hope I don't have to have a bite out of that pud!… Read Full Review

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★☆☆☆☆

“Cold Calling Liars”

Written on: 19/09/2014 by Austinta125 (1 review written)

TPS registered but this company keeps pestering me! Claim they got my number when I used a price comparison site. Downright lie. House and other insurance through wife's work. This county's tactics are illegal, underhand and very annoying. Referred to ICO… Read Full Review

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★★★★★

“Cost Cutter”

Written on: 18/09/2014 by Dominiqueu110 (1 review written)

As my insurance doesn't start until 1 Oct 14 I can only comment on cost, cover and customer service. All are excellent… Read Full Review

Markwilson5's Comment

Written on: 18/09/2014

Cost, Cover and service, NO PROBLEM WHEN YOU ARE SIGNING UP TO SPEND YOUR MONEY but just wait till you need to make a claim then you will realise IF TOO GOOD TO BE TRUE IT IS!!!!!!!

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★★★★☆

“happy so far”

Written on: 18/09/2014 by 82McDowell (1 review written)

found staff friendly and helpful helping me choose my insurence… Read Full Review

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★★★★★

“Home Insurance Renewall”

Written on: 18/09/2014 by epHerndon449 (1 review written)

My home insurance was up for renewall, as usual i had loads of different companys offering their services,normally they go "straight in the bin" !! but the letter received from Policy Expert made me "interested" enough to follow it up, I made a telephone call and found their staff very helpfull, they told me all i needed to know and also what was my "basic" needs, they advised me of the best policy to take out, i found this to be far cheaper than the company that i have been with for several… Read Full Review

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★★★★☆

“Polite, Enthusiastic, Knowledgeable”

Written on: 17/09/2014 by tpkilbane (1 review written)

Easily the most comprehensive cover available for the price quoted. The young lady from the Rhino Team had a good grasp of the policy details and was able to answer most of my questions satisfactorily and was immediately aware of the quote I had researched on-line. My only negative comment would be that there is an overload of information given over the phone to fully absorb and would suggest that key facts would be sufficient at this stage… Read Full Review

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★★★★★

“I spoke to someone and she was very helpful with all...”

Written on: 17/09/2014 by Doyle487 (1 review written)

I spoke to someone and she was very helpful with all queries and the price was very competitive… Read Full Review

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★★★☆☆

“where are the reviews from claimants ???”

Written on: 17/09/2014 by IsaiMcHugh126 (1 review written)

All policy experts reviews sing the praises of there slick efficient sales department. But I cannot find a review from someone who has had to make a claim?? In my experience whenever you are buying sales people make it easyfor you to spend your money, but when things go wrong they are not generally so helpfull?? The Sales staff refer you to the Review Centre & suggest it's the best way to judge insurance companies, but surely the Review Centre should only accept Reviews from Claimants. If you… Read Full Review

Markwilson5's Comment

Written on: 17/09/2014

That's because when you take out the policy the sales person asks you to do them a favour and vote on this site, but when you make a claim and you have massive, yes that's massive PROBLEMS you won't even get a phone call returned.
Then when you come onto this site your calls are well vetted and if they do appear guess what, you get a bog standard reply from customer services,, saying I cant tell who you are please call us and I will try to solve the problem.
Another premium rate phone call.
Worse still as these calls go down the list Policy Expert sales will still be asking their clients to place a nice comment on here. RUBBISH CLAIMS DEPARTMENT LEAVE THE FIRM ALONE or better still get them to respond to the claimants.

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Maskability's Comment

Written on: 20/09/2014

Glad I managed to view your comment as I haven't seen any mention of claims to policy expert either.
If you ask me not many insurers are up to much. they seem good til you have to claim,so may as well go for the cheapest or only get buildings insurance.
I'm with Halifax the last year, very reasonable ,but haven;t had to make a claim, but the reviews on here for them are dreadful.

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★★★★★

“Excellent Sales Pitch”

Written on: 16/09/2014 by Martinlisted (1 review written)

I have just bought a Home Insurance policy from a very efficient, forthright and charming sales person called Lorraine. Having spent nearly the whole afternoon trawling through endless comparison websites it was a relief and a pleasure to do business with this lady. Well done so far Policy Expert… Read Full Review

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★★★★★

“home insurance”

Written on: 15/09/2014 by juhaslam (1 review written)

I have very recently renewed my house & contents ins with Policy Expert for the third time,everything i wanted was included & at a price which i could not get close to elsewhere !The assistant who shall remain nameless(but she has the initials K.S) could not have done more to help! Very satisfied ! J.haslam… Read Full Review

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★★★★★

“House and Contents Insurance”

Written on: 15/09/2014 by 63McKay (1 review written)

Certainly cheaper than what I had paid in previous years. I would recommend to family and friends. I never give out bank detail over the phone to cold callers but the details were posted out to me to call back. Policy arrived within a few days… Read Full Review

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★★★★★

“first class, friendly service”

Written on: 11/09/2014 by Mauricej218 (1 review written)

my guide through your insurance was first class, friendly and not overbearing explained every thing simple well done , its a shame I cannot name her… Read Full Review

Markwilson5's Comment

Written on: 11/09/2014

YES, I REPEAT YES NO PROBLEM WHEN YOU ARE SPENDING YOUR HARD EARNT CASH AND TAKING OUT A NEW POLICY, FREE PHONE CALLS, POLITE STAFF, AND RETURN CALLS. EXCELLENT.
HOWEVER WHEN YOU NEED TO MAKE A CLAIM IN COME TRINITY M A SPECIALIST CLAIMS COMPANY WHO WILL DO ALL WITHIN THEIR POWER TO MAKE YOUR CLAIM VOID. NO FREE PHONE CALL, NO POLITE STAFF AND THEY DO NOT, I REPEAT DO NOT RETURN YOUR CALLS.
BEWARE OF THIS TYPE OF SLY COMPANY

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★★★★★

“phone call info”

Written on: 11/09/2014 by fdBoyd419 (1 review written)

person i spoke to was very patient and very understanding full marks the policy seems very clear and straightforward… Read Full Review

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★★★★★

“Straightforward and no nosense”

Written on: 11/09/2014 by Webbvz304 (1 review written)

I particularly like not being put through an extensive options menu when I was first connected. The member of staff was clear in their communication and was easy to speak to. There was nothing that I didn't like about dealing with the company. Thank you for making my experience a pleasant one… Read Full Review

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★★★★★

“NEW HOME INSURANCE”

Written on: 09/09/2014 by Grady460 (1 review written)

Person I spoke to on the phone was very helpful and gor me a great price for my cover… Read Full Review

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★★★★★

“First time customer.”

Written on: 09/09/2014 by Ronan266 (1 review written)

I was completing my application on line and was getting a little confused when my phone' rang and a young lady from Policy Expert Customer Service very kindly took control and led me through to a happy conclusion. These things are never easy and i was happy just to answer questions in the knowledge that i was getting exactly the cover i needed. I am a happy customer thanks to the help i was given, well done. I have nothing to add that i did not like and hope that i never have to make a claim… Read Full Review

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★★★★★

“insurance renewal made easy”

Written on: 05/09/2014 by hyHarris301 (1 review written)

The person I spoke to was both efficient and friendly at the same time and gave me confidence that he knew what he was talking about. He gave me some good advice which saved me money. I have also been promised that the price of my policy will be matched again next year, or even reduced, so I know that I don't have to worry about searching all over again in 12 months time. There wasn't anything about the process that I did not like. I found it easy, straightforward and user-friendly and I… Read Full Review

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★★★★★

“Worth a mention”

Written on: 05/09/2014 by LamarLyon (1 review written)

Very helpful, friendly but still professional and the quote was much cheaper than previously well done. I would have liked to have mentioned the operatives name as he outstanding… Read Full Review

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★★★★☆

“peace of mind for a good price”

Written on: 05/09/2014 by Killianu33 (1 review written)

I was delighted with the policy .I covers my requirements ,as I do not have expensive valuables , most other insurance have a minimum contents value which is far too high for me… Read Full Review

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★★★★☆

“Overall an excellent product well presented by...”

Written on: 05/09/2014 by Rylandw277 (1 review written)

Overall an excellent product well presented by pleasant &helpful staff . I would be happy to recommend policy expert… Read Full Review

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