Policy Expert Home Insurance Reviews - www.policyexpert.co.uk

402 - 420 Silbury Boulevard, Milton Keynes, MK9 2AF
0330 0600 601
★★★★☆
4.3 / 5
6292
91.5% of users recommend this
  • Customer Service

  • Value For Money

Media Gallery for Policy Expert Home Insurance - www.policyexpert.co.uk

Policy Expert Home Insurance - www.policyexpert.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Not Good”

Written on: 18/01/2017

I recently rang to make a claim for a leak we had - the surveyor they sent out was over an hour late with no apology and after a brief examination and asking to use my toilet he told me that there was a £550 excess on the claim for the leak from the toilet end of the bathroom and £550 excess (same room) from the shower end as it was classed as two seperate claims and as it wouldn't cost that much to repair said damage my claim was cancelled - on questioning this I was told they put excesses… Read Full Review

Report this review
★☆☆☆☆

“Underhanded tactics”

Written on: 18/01/2017 by Huberww113 (1 review written)

Don't use this company they auto renew and charge you 5 days before your policy is up. Customer service is terrible when you speak to them. When I called about taking payment 5 days early the woman was very rude and treated me like an idiot. Avoid at all costs. There renewal is also expensive as I have got better cover for a lot less… Read Full Review

Report this review
★★★★☆

“Good value Home Insurance”

Written on: 18/01/2017 by Douglas237 (1 review written)

Great service, no issues. Have not had to make a claim but when I contacted customer services with a query they were very helpful. Got my renewal quote through and was presently surprised to see it had not been raised as per other companies… Read Full Review

Report this review
★★★★★

“Fabulous and no fuss company great price”

Written on: 18/01/2017 by Garrett72 (1 review written)

Great price far cheaper than current provider. No fuss company… Read Full Review

Report this review
★★★★☆

“Happy Home ”

Written on: 18/01/2017 by BrennenLewis (1 review written)

Just pleased with cost and cover which gave everything. I didn't have to pay extra for legal assist, freezer cover and home emergency assist. Policy seemed to recognise my non claim history… Read Full Review

Report this review
★★★★★

“Covered and comparable”

Written on: 18/01/2017 by HoldenGarza (1 review written)

Buying house and contents insurances is tedious but necessary but with Policy Expert it was quick and simple. The price we were quoted was very good in comparison to other companies and offered the same cover especially as we have not claimed and therefore believe that the premium should reflect this. I hope when it is time to renew the premium is just as competitive to save me all the hassle of having to shop around. The confirmation of purchase from the company was quick and clear to… Read Full Review

Report this review
★★★★☆

“good experience”

Written on: 18/01/2017 by JamarionRoche1961 (1 review written)

as stated good experience thank you service provided very good pleasant and informed manner… Read Full Review

Report this review
★★★★☆

“first time with this company”

Written on: 18/01/2017 by McLean491 (1 review written)

looked on line for house insurance. came up with Policy Expert. compared with existing policy which is due to expire 31-1-2017 .not being a professional person , everything seemed to be equivalent to the policy i have at a much cheaper price. hopefully I won't need to claim anything but time will tell… Read Full Review

Report this review
★★★★☆

“Efficient safely calming ”

Written on: 18/01/2017 by Allyp221 (1 review written)

I found it very reassuring that I was not being pressured by high a sales technique. That the options were fully explained in a professional and knowledgeable manner. Thank you for your kind consideration! I truly felt that I have all the facts that I needed… Read Full Review

Report this review
★★★☆☆

“Company is fine but website could be better”

Written on: 18/01/2017 by 287Corcoran (1 review written)

I am happy with the policy I have, but the document on line could not be signed due to it being in pdf format and there not being a tickbox to check. Phone call to company was unhelpful as the adviser did not resolve the on line issue. A paper copy had to be posted out for signing which defeats the object of the on line document… Read Full Review

Report this review
★★★★★

“Good Service”

Written on: 18/01/2017 by AbdullahMeyer368 (1 review written)

I received really good service by the sales person who rang to re-new our policy. We agreed on the right cover for our buildings and contents insurance and the price was within budget… Read Full Review

Report this review
★★★★☆

“good comunication”

Written on: 18/01/2017 by FrancesOrr (1 review written)

I get regulair emails of weather warning and general information which i find helpful… Read Full Review

Report this review
★★☆☆☆

“ignored my email”

Written on: 18/01/2017 by mrYork54 (1 review written)

I did not know that PE automatically renew policies until I received an email saying that this was going to happen. I emailed back, straight away, saying not to do this but I did not receive a reply. Today I have received 2 emails, one after the other, saying that PE were renewing my policy. Again I emailed back, straight away, saying not to and to confirm no money was going to be taken from my account. Once again I haven't had confirmation. I am now going to place my house insurance with… Read Full Review

Report this review
★★★★★

“Friendly Fast and Fitting”

Written on: 18/01/2017 by Jordan409 (1 review written)

This was a renewal which was dealt with in a friendly and extremely competent manner. Although there is a lot of detail to confirm the consultant did it quickly, but not superficially, with emphasis on the important points. It was a very comfortable experience and I felt I was being dealt with by an intelligent, knowledgeable consultant rather than someone going through a crib list in an automatic way… Read Full Review

Report this review
★★★★★

“Good price, comprehensive cover”

Written on: 18/01/2017

Policy expert provided very good cover at a good price. Their customer service representative was friendly and helpful… Read Full Review

Report this review
★★★★★

“Shop Around for Insurance”

Written on: 17/01/2017 by yqElliott463 (1 review written)

It was quick and easy and the price seems reasonable. I used 'go Compare' and also found their service efficient. … Read Full Review

Report this review
★★★★★

“Covering it all!”

Written on: 17/01/2017 by Dakota388 (1 review written)

A surprising level of cover which included options for which the majority of other providers levy an additional charge. The web site was well structured and simple to navigate and upon payment, confirmation was received with all required documentation immediately accessible. Overall, a straightforward purchasing experience and highly recommended!… Read Full Review

Report this review
★★★★☆

“seems good and good price ”

Written on: 17/01/2017 by Alexis13 (1 review written)

Just changed to Policy expert, everything seems good, helpfull and informative,old policy cost a lot more this years so new company… Read Full Review

Report this review
★★★★★

“If Carlsberg did insurance !!!!!”

Written on: 17/01/2017

From start to finish I found the process easy to understand,the staff were extremely courteous and most importantly to me, and most people I guess, was the very competitive price. I would not hesitate in recommending Policy Expert to my friends, family and work colleagues… Read Full Review

Report this review
★☆☆☆☆

“Total disregard for customer instruction”

Written on: 17/01/2017

I was outraged with this company. After I had e mailed to inform them I did not wish to auto renew this policy my orders were ignored and I discovered that they had blatantly taken money from my account. This is not acceptable under any circumstances. I would never take out insurance with them ever again. I would definitely not commend them to anybody… Read Full Review

Report this review
overview