Policy Expert Home Insurance Reviews - www.policyexpert.co.uk

402 - 420 Silbury Boulevard, Milton Keynes, MK9 2AF
0845 410 0800
★★★★☆
4.3 / 5
92.6% of users recommend this
  • Customer Service

  • Value For Money

Media Gallery for Policy Expert Home Insurance - www.policyexpert.co.uk

Policy Expert Home Insurance - www.policyexpert.co.uk

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Latest Reviews

★★★★☆

“The person I spoke to on the phone was very patient...”

Written on: 10/07/2014 by Greyson301 (1 review written)

The person I spoke to on the phone was very patient and answered all of my queries with understanding and empathy. Because of this, I felt very reassured that my personal interest and needs were taken into account when searching for the best insurance for my home. Although I choose to have correspondence on line, it would be really helpful to have the initial agreement documented and either sent electronically or posted. It was mentioned that if my previous insurance had a penalty charge you… Read Full Review

By Policyexpert.co.uk

Written on: 10/07/2014

Many thanks for your feedback. Unfortunately, I'm not able to identify you to get this matter rectified for you. If you can give us a call directly, the Customer Service team will be able to resolve this for you.

Many thanks
Sarah
Policy Expert

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★★★★★

“Excellent value for money”

Written on: 10/07/2014 by stMacDonald15 (1 review written)

I was impressed with the young man who explained your firm's home policy from A to Z and although I had made up mind to investigate other quotes, decided your firm's policy was tempting enough and signed up! Very glad I took the plunge wnen ny current brokers of more than 20 years came up with a much higher quote!… Read Full Review

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★★★★★

“Very good service”

Written on: 08/07/2014 by Fanningyj1985 (1 review written)

Was pleasantly surprised by the service from this company. Staff were polite, pleasant and knowledgeable. Good to know that excellent customer service still exists after the bad sites I have dealt with previously… Read Full Review

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★★★★★

“Excellent service”

Written on: 08/07/2014 by JennyMcNeill183 (1 review written)

The lady who sold me the policy was extremely clear in what the policy had to offer. She was clear and precise and not demanding. Overall I was very pleased hence making the purchase… Read Full Review

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★★★★★

“Quick and easy”

Written on: 06/07/2014 by DamonWentworth (1 review written)

Easy company to deal with prices are good ,will use again… Read Full Review

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★★★★☆

“Quick and easy service”

Written on: 05/07/2014 by JessieCrouch119 (1 review written)

Sorry have forgotten the gentlemans name but he was efficient and helpful. I liked the fact that he gave us options but respected our decision to decline without being pushy… Read Full Review

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★★★★★

“everything explained very well.policy ready to print...”

Written on: 04/07/2014

everything explained very well.policy ready to print within minutes.Very helpful staff.excellent service… Read Full Review

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★★★☆☆

“constanly mithering to renew”

Written on: 04/07/2014 by Ricezb42 (1 review written)

I didnt appreciate the constant phone calls to home number and mobile to renew my policy,it bordered on harassment.i am an adult and quite capable of sourcing insurance without the constant bagering.i would go elsewhere on pricipal if i found another competetive quote… Read Full Review

By Policyexpert.co.uk

Written on: 04/07/2014

Please accept my apologies if you've had unwanted calls from us. We do always call customers when they're policy is about to expire, to make them aware they're due for renewal and to ensure they're not left without adequate cover. However, we never wish to bother our customers or harass them in any way, so I would like to investigate the calls you've received. Please can you contact us directly, and I will look into this matter for you.

Many thanks
Sarah
Policy Expert

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★★★★★

“service is excellent”

Written on: 03/07/2014 by EzequielMacLeod (1 review written)

Not having any reason to claim as yet i can only comment on sales service this is excellent and i do not think it could be improved on… Read Full Review

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★★★★☆

“Very good customer service”

Written on: 03/07/2014 by DestinyLindsay (1 review written)

Very helpful and details were explained thoroughly by the customer service. All in all happy with the competitive price and hope the service remains good… Read Full Review

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★★★★★

“Prompt policy renewall”

Written on: 03/07/2014 by rfFox336 (1 review written)

Excellent service and a saving on last years policy. Polite and helpful staff. I can highly recommend Policy Expert… Read Full Review

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★★★★★

“Good vibes”

Written on: 03/07/2014 by Priscilla177 (1 review written)

I was greeted by a friendly voice. My details were retreaved quickly. I only wanted to renew my previous policy and this was done very efficiently. Trabnsaction was completed in just over 5 minutes, and I received my policy today… Read Full Review

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★★★★★

“Excellant Customer Services Very Friendley and...”

Written on: 03/07/2014 by 236Ward (1 review written)

What I like the most about Policy Expert is the first Class Services ; from the very first instant you got the impertion that you made the right chice contacting this company and you trust them to sell you any thing you want either Home Insurance ,Car Insurance or even a car...... Second is the very good and competitive prices.Good value for money ; I bought my house and Son's House Insurance through Ploicy Expert and I am planning to buy my Car's Insurance also with the company when its due. I… Read Full Review

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★★★★★

“Very good service”

Written on: 03/07/2014 by Vaughanmi140 (1 review written)

Very impressed with the sales person, really knew his business and helped me through the buying proses excellently. Product very good and will consider keeping Policy Expert in the years ahead… Read Full Review

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★★★★★

“Money saving with no fuss.”

Written on: 03/07/2014 by Figueroa219 (1 review written)

I was contacted, which is usually not welcomed but the caller was direct and quickly advised me I could save money. The experience was quick and efficient, unfortunately I can't remember the callers name. I have saved £60 a year on my House insurance ,thank you… Read Full Review

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★★★★★

“Friendly Service”

Written on: 03/07/2014 by Jimenezwp117 (1 review written)

The person at the end of the phone was friendly and seemed to know what he was talking about. Not too pushy about extra cover so I bought some!… Read Full Review

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★★★★☆

“buying contents insurance”

Written on: 03/07/2014

I had an opportunity to ask for advice regarding the contents insurance. The staff member was very patient, giving me relevant information. He then gave me the website so that I could read the information carefully. As I did not want to give my card details over the phone, I then went onto the website, using the information that he had given to me, I was able to buy the same insurance as last year, but for a better price. I was contacted by my previous insurance company but they were going… Read Full Review

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★★★★☆

“I was phoned As soon as I closed the web page after...”

Written on: 03/07/2014 by Adriel9 (1 review written)

I was phoned As soon as I closed the web page after searching for a home and contents policy. The lady who spoke to me was clear and efficient and got me a better deal than the one quoted on the computer and much cheaper than my current insurer. … Read Full Review

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★★★★☆

“Very helpful, friendly Customer service advisor, would...”

Written on: 03/07/2014 by xsMcCoy361 (1 review written)

Very helpful, friendly Customer service advisor, would happily recommend to friends and family Great value for money… Read Full Review

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★★★★☆

“renewal of household policy”

Written on: 03/07/2014

Very willing and helpful person and although she had to refer one or two items to her manager it was done in a way that did not annoy. The pricing reamins competitive although not having had to make any claims I cannot comment on thst aspect of your service… Read Full Review

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