Policy Expert Home Insurance Reviews - www.policyexpert.co.uk

402 - 420 Silbury Boulevard, Milton Keynes, MK9 2AF
0203 014 9300
★★★★☆
4.4 / 5
92.3% of users recommend this
  • Customer Service

  • Value For Money

Media Gallery for Policy Expert Home Insurance - www.policyexpert.co.uk

Policy Expert Home Insurance - www.policyexpert.co.uk

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Latest Reviews

★★☆☆☆

“Lack of Customer Service. Policy Expert Ignore All Emails”

Written on: 02/03/2015

Nearly all of the positive reviews are about taking out a new policy which does not give you much of an insight as to how good Policy Expert are at customer service & most importantly dealing with a claim. I renewed a policy & emailed them on 3 separate occasions asking for the documents to be posted. Each request was ignored, which makes me wonder how helpful they would actually be if they needed to be contacted regarding a claim. I have since seen many terrible reviews on social media which… Read Full Review

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★★★★★

“The best policy by far.”

Written on: 02/03/2015 by Jhong (1 review written)

Policy Expert gives me the same cover I had with a different company, for a third of the price. It was easy to do online and the staff were very helpful. I would recommend Policy Expert to my friends and family. Well done Policy Expert… Read Full Review

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★★★★☆

“cheaper home insurance”

Written on: 01/03/2015 by kuHanna118 (1 review written)

easy to get and cheap,but i had difficulty to log in because i forgot my pass word.they said that they will reset it by recieving an email notice but unfortunately nothing comes.over all a very good policy to choose,very affordable… Read Full Review

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★★★★★

“excellent service”

Written on: 27/02/2015 by PedroMcKenzie144 (1 review written)

it was quick and easy to set up and a very good price… Read Full Review

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★★★★☆

“A satisfied customer.”

Written on: 26/02/2015 by Stack427 (1 review written)

Very competitive prices. Phoned many companies to sort out my renewal. Got exactly the same cover for less than the price of my renewal. It's well worth visiting Policy Expert to see what they can offer. No hidden small print! Very good service. They were able to explain exactly what I would get for my insurance in detail.Got home emergency cover free as they were running a special offer. Included alternative accommodation if needed in an emergency. Overall a very good policy. Have already… Read Full Review

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★☆☆☆☆

“Fine Unless You're a Foster Carer”

Written on: 24/02/2015 by SilverSurfer54 (5 reviews written)

My wife and I have been insured with Policy Expert for several years now - (without claim so I can't comment on that aspect) - and although a little slow in getting back to us when we wanted to make a change to out policy (approx 2 weeks!!) they seem ok. HOWEVER, I have this week tried to obtain a quote on behalf of my daughter and her husband - who are foster carers for the local Social Services - and Policy Expert state it is a business and that they wont quote for this cover?!! We have today… Read Full Review

By Policyexpert.co.uk

Written on: 25/02/2015

Thank you for taking the time to provide us with your valuable feedback. I’m sorry to hear we were unable to insure your daughter for this coming year. We are continually improving the panel of insurers we work with and will hopefully be able to offer cover in the future. I'm glad to hear you were able to find cover in the meantime.

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★★★★☆

“Home and Buildings Insurance”

Written on: 21/02/2015 by Samara1948 (1 review written)

Very happy with Very prompt and efficient service. I chose on the internet and was contacted almost straight away and everything was clearly explained and set up without any hassle. Thank you. Yes I would recommend to family and friends… Read Full Review

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★★★★★

“Home insurance”

Written on: 21/02/2015 by KyleCrabtree136 (1 review written)

Easy to use web site, found exactly the policy I was looking for. The cheapest quote with the best amount of cover. Policy came with 24hr home emergency and legal expenses as standard… Read Full Review

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★★☆☆☆

“name wrong twice”

Written on: 21/02/2015 by xiPerez218 (1 review written)

I don't want my documents on line I would like them by post but I didn't have a choose also you got name wrong on email had to ring and ask for my documents to be sent by post when they came my name was also wrong so had to ring up again so I had to pay for calls today you have sent documents on line I would like all letters sent by post also the lady I spoke to was a little sharp… Read Full Review

By Policyexpert.co.uk

Written on: 23/02/2015

Sorry to hear you experienced some difficulty with your documentation. I’m glad to hear it’s all resolved now. If you need any help with anything else please feel free to contact our customer service team.

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★★★★★

“Great helpful Lady!”

Written on: 21/02/2015 by MarquisClark169 (1 review written)

Really helpful, really attentive about the fact we were moving home. Good price and explanation of new cover, including bycyle. Please can you confirm my refund from my previous policy ASAP? Thanks!… Read Full Review

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★★★★★

“Great service”

Written on: 21/02/2015 by 481Dean (1 review written)

Bought my policy through the top cash back site , goods service and price and I would definitely recommend - I will be happy to get the cash back in 3 months time !… Read Full Review

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★★★★★

“A totally satisfactorily transaction”

Written on: 21/02/2015 by SandraBartlett314 (1 review written)

I was contacted on a cold call which I do not normally accept but on this occasion it worked to my advantage. I was presented with a very acceptable alternative to my previous insurance which I was happy to accept… Read Full Review

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★★★★★

“very easy and hassle free”

Written on: 21/02/2015 by 324Soto (1 review written)

I was very impressed with the deal that I got, this had more included than my previous insurance company and was cheaper by quite a bit so I am overall very happy… Read Full Review

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★★★★★

“cheapest I found ”

Written on: 21/02/2015 by Gage453 (1 review written)

Great customer service , cheapest online , I hope they are as good if we need to claim… Read Full Review

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★★★★★

“Great service, Excellent cover, easy to deal with.”

Written on: 20/02/2015

Very good price, excellent cover, Easy to use website, doc's all accessible. Great… Read Full Review

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★★★★☆

“Easy to do .”

Written on: 20/02/2015 by tcBradford193 (1 review written)

I was in the process of doing my home insurance with you online, just finishing in fact, when a member of your team called me. I explained I was in the process and she asked if she could make sure all was ok etc.. I said yes because I thought it may be quick to finish it with her. Had I known she would have gone over the whole process from the beginning I would have def said no. She didn't do or say anything different from what I was doing myself. Wasted my time.. But still.. It's done now… Read Full Review

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★★★★★

“Good customer service.”

Written on: 20/02/2015 by Bennett257 (1 review written)

No problems so far good staff co-operation to me during set up… Read Full Review

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★★★★★

“Save money”

Written on: 20/02/2015 by RileyMurray (1 review written)

Saved me money on my renewal quote. Covered all aspects of my requirements… Read Full Review

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★★★★☆

“Very prompt service good quote and follow up will...”

Written on: 20/02/2015 by hjBennett423 (1 review written)

Very prompt service good quote and follow up will recondmend to family and friends… Read Full Review

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★★★★★

“A satisfactory transaction”

Written on: 20/02/2015 by Drew125 (1 review written)

I have no hesitation in recommending Policy expert, a very painless experience… Read Full Review

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