Policy Expert Home Insurance Reviews - www.policyexpert.co.uk

402 - 420 Silbury Boulevard, Milton Keynes, MK9 2AF
0203 014 9300
★★★★☆
4.3 / 5
92% of users recommend this
  • Customer Service

  • Value For Money

Media Gallery for Policy Expert Home Insurance - www.policyexpert.co.uk

Policy Expert Home Insurance - www.policyexpert.co.uk

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Latest Reviews

★★★★★

“home and contents insurance”

Written on: 01/10/2014

easy,informative,straight forward,polite,easy to understand,pleased with savings… Read Full Review

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★☆☆☆☆

“claims”

Written on: 30/09/2014 by Izabelle388 (1 review written)

dont try to make a claim unless you have documentry evidence to support claims ,ie,proof of purchase,photographs etc.will not payout without these.even with old items they need proof of ownership… Read Full Review

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★☆☆☆☆

“terrible service and lots of hidden works in the home...”

Written on: 27/09/2014 by 43White (1 review written)

please don't decided to go with this insurance. i had a insurance for 3 years and trust them and doesn't have any claim in those years and expecting to renew , found many of the hidden works behind the renewals. they aren't declare the quotes in paper in detail … Read Full Review

By Policyexpert.co.uk

Written on: 30/09/2014

Please accept my apologies if you've experienced some difficulty at renewal. I'm not sure I fully understand the issues that you've had, but if you would like to contact us directly we'd be more than happy to investigate these problems for you.

Many thanks
Sarah
Policy Expert

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★★★★★

“Help to cut through the gobbledygook ”

Written on: 27/09/2014

I was a little nervous and sceptical at first but I found the two lads I spoke to very helpful and patient. The first lad rang back a couple of times to give me a chance to find my ins paperwork which was helpful to get sorted out. The second lad, to find a better quote was also very helpful. I ended up feeling glad to of gone through with the call and did take the new policy offered… Read Full Review

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★★★★☆

“Good renewal”

Written on: 26/09/2014 by NIghtwing8 (1 review written)

Can only say if 5* if need a claim sorting as thats when you see how good a company is. The renewal process was very good by a very helpful young woman who went over things and sought clarification if unsure. No hard sell either whihc worked in her favour as I did take out additional polices all at a very good price… Read Full Review

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★★★★★

“Best Home and Contents Insurance”

Written on: 26/09/2014 by Elliskh464 (1 review written)

Recommend Policy Expert they are helpful and have time for you to explain the policy through, and they come up as a good price at the end… Read Full Review

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★★★★☆

“Efficient, swift,professional”

Written on: 25/09/2014

Happy with telephone appraisal. Quick answers provided. Hope not to have to claim at all!… Read Full Review

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★★★★★

“Friendly, helpful and efficient.”

Written on: 24/09/2014 by Achilles61 (1 review written)

Moving from a house into a managed apartment posed some insurance problems but the lovely lady helped me through the process in a very professional but friendly way… Read Full Review

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★★★★★

“Home Insurance Review”

Written on: 23/09/2014 by LawrenceE (1 review written)

Telephone manor, excellent, informative and clear, was not over long in duration. Best telephone service I have had in a long time. The product i.e. home insurance seems quit good too… Read Full Review

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★★★★☆

“I'm happy with the service ”

Written on: 23/09/2014 by dannyhealey1 (1 review written)

All good a friend recommended u :-) I will recommend policy expert to a friend the phone call centre was good and very helpful in arranging the insurance… Read Full Review

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★★★★★

“Good patient service”

Written on: 23/09/2014 by Nashhz347 (1 review written)

Contact was made by a cold call normally immediately terminated by myself. It was not because the caller seemed to be ready to listen. Call resulted in changing home insurance supplier… Read Full Review

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★★★★☆

“Helpful representative on the other end”

Written on: 19/09/2014 by yrCalhoun251 (1 review written)

The guy appeared to provide all the cover I believe I needed and at a far more reasonable cost than I was paying previously. As with all insurance, it's about the service should a claim have to be unfortunately made. That will be the proof of the pudding. Let's hope I don't have to have a bite out of that pud!… Read Full Review

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★☆☆☆☆

“Cold Calling Liars”

Written on: 19/09/2014 by Austinta125 (1 review written)

TPS registered but this company keeps pestering me! Claim they got my number when I used a price comparison site. Downright lie. House and other insurance through wife's work. This county's tactics are illegal, underhand and very annoying. Referred to ICO… Read Full Review

By Policyexpert.co.uk

Written on: 19/09/2014

Please accept my apologies if you've received any unwanted calls from us.

I'd be more than happy to remove your information from our databases, just give our Customer Services team a call on our 0203 number and they will ensure that all your details are removed.

Many thanks
Sarah
Policy Expert

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★★★★★

“Cost Cutter”

Written on: 18/09/2014 by Dominiqueu110 (1 review written)

As my insurance doesn't start until 1 Oct 14 I can only comment on cost, cover and customer service. All are excellent… Read Full Review

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★★★★☆

“happy so far”

Written on: 18/09/2014 by 82McDowell (1 review written)

found staff friendly and helpful helping me choose my insurence… Read Full Review

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★★★★★

“Home Insurance Renewall”

Written on: 18/09/2014 by epHerndon449 (1 review written)

My home insurance was up for renewall, as usual i had loads of different companys offering their services,normally they go "straight in the bin" !! but the letter received from Policy Expert made me "interested" enough to follow it up, I made a telephone call and found their staff very helpfull, they told me all i needed to know and also what was my "basic" needs, they advised me of the best policy to take out, i found this to be far cheaper than the company that i have been with for several… Read Full Review

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★★★★☆

“Polite, Enthusiastic, Knowledgeable”

Written on: 17/09/2014 by tpkilbane (1 review written)

Easily the most comprehensive cover available for the price quoted. The young lady from the Rhino Team had a good grasp of the policy details and was able to answer most of my questions satisfactorily and was immediately aware of the quote I had researched on-line. My only negative comment would be that there is an overload of information given over the phone to fully absorb and would suggest that key facts would be sufficient at this stage… Read Full Review

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★★★★★

“I spoke to someone and she was very helpful with all...”

Written on: 17/09/2014 by Doyle487 (1 review written)

I spoke to someone and she was very helpful with all queries and the price was very competitive… Read Full Review

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★★★☆☆

“where are the reviews from claimants ???”

Written on: 17/09/2014 by IsaiMcHugh126 (1 review written)

All policy experts reviews sing the praises of there slick efficient sales department. But I cannot find a review from someone who has had to make a claim?? In my experience whenever you are buying sales people make it easyfor you to spend your money, but when things go wrong they are not generally so helpfull?? The Sales staff refer you to the Review Centre & suggest it's the best way to judge insurance companies, but surely the Review Centre should only accept Reviews from Claimants. If you… Read Full Review

By Policyexpert.co.uk

Written on: 19/09/2014

Thank you for your review. We do ask all of our customers to leave us a review, but of course the majority never have the need to make a claim with us. This is the reason that most of the reviews left are by people who have just bought, because unless there's a problem we often only get to speak to them once a year.

When we do receive negative feedback, we always try to identify the customer who has left the review and help them in any way we can.

I hope this goes some way to answer your questions, but if you would like to speak to a member of the team then please don't hesitate to give us a call.

Many thanks
Sarah
Policy Expert

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★★★★★

“Excellent Sales Pitch”

Written on: 16/09/2014 by Martinlisted (1 review written)

I have just bought a Home Insurance policy from a very efficient, forthright and charming sales person called Lorraine. Having spent nearly the whole afternoon trawling through endless comparison websites it was a relief and a pleasure to do business with this lady. Well done so far Policy Expert… Read Full Review

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