House of Fraser Wedding Service Reviews

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★★★☆☆
2.8 / 5
From 4 reviews
50% of users recommend this
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Media Gallery for House of Fraser Wedding Service www.houseoffraserweddinglist.co.uk

House of Fraser Wedding Service www.houseoffraserweddinglist.co.uk

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Latest Reviews

★☆☆☆☆

“Too Long and no stock!”

Written on: 27/10/2014 by d4028314 (1 review written)

You are made to wait for the new season to start before you can make your list. The reason? So you can receive the current range, the idea is that every thing will be in stock. Before we were even married, they contacted us to let us know that the towels some one had bought for us had been discontinued, and asked us if it was fine to put the same value on a gift card. This was just the start! We got married on the 09th August 2014, after the honeymoon we contacted House of Fraser Wedding List… Read Full Review

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★★★★★

“Very helpful, easy to contact ”

Written on: 17/07/2014

House of fraser were so helpful with our wedding list. They have gone out their way to help us and I cannot fault them at all. A couple of our items were discontinued but they sourced them and made sure we got what we wanted. I cannot praise the Manchester store enough! Highly recommended … Read Full Review

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★☆☆☆☆

“Terrible experience”

Written on: 01/12/2011

House of Frasers Gift/ wedding list service was shocking! I have never experienced such bad customer service. I can fully accept that sometimes things go wrong, however I feel that it is the way in which this is dealt with that is important. When a company is in the wrong, you do not expect the manager to be rude, defensive and unhelpful. The higher up the heirarchy you go- the worse the service becomes. I was really dissapointed and upset with the whole experience and the attitude of most… Read Full Review

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Hofweddinglist's Comment

Written on: 07/12/2011

Hello, we are really disapointed to see this review as we aim to ensure all the couples that use our service enjoy their experience and even more importantly their gifts. We would really apprieciate it if you could contact us with more details so that we can investigate and take action to try and restore your faith in House of Fraser. Please call on 0844 800 0535 or email on weddinglist@houseoffraser.co.uk

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Pileach's Comment

Written on: 08/07/2013

Your disappointment, your assurances, your apologies are ALL undermined by your actions. That's how customer service works, wish someone there understood that.

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Pileach's Comment

Written on: 08/07/2013

Absolutely agree. Discovering the exact same thing now. Just trying to find somebody, anybody, in the company who cares enough to try to put things right. Somehow I doubt calling or emailing is going to find me that person, because so far they've been absolutely useless.

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★★★★☆

“My fiance (now husband) wasn't keen on the idea of...”

Written on: 09/05/2011 by JillStar (1 review written)

My fiance (now husband) wasn't keen on the idea of having a list but the 'Concierge' we met in our local House of Fraser (Croydon) did a great job of convincing him - she was realy helpful suggesting things we might like to add to our list and tips on how to get a good mix for all of our guests - we chose the option of having vouchers as well as gifts which is great as we are still spending them now!
They explained that our delivery would be anytime after 4 weeks from the wedding - we arranged… Read Full Review

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