Jack the Hat Photographic Reviews - www.jackthehat.co.uk

★★★★★
4.9 / 5
120
98% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Jack the Hat Photographic - www.jackthehat.co.uk

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Latest Reviews

★★★★★

“Pig Iron L Bracket”

Written on: 14/03/2017 by MadBaz55 (1 review written)

Brilliant company to deal with,easy to order from, prompt delivery.Latest order was Pig Iron L Bracket,brilliant piece of kit.Ordered on the Saturday,dispatched next working day(Monday),received Tuesday.What more can you ask for… Read Full Review

Jackthehat's Response to MadBaz55's Review

Written on: 22/03/2017

Thank you for your positive review, we appreciate it :-)

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★★★★★

“Great Value, Great Service”

Written on: 13/03/2017 by 174McDermott (1 review written)

It's the first time I have used Jack the hat but with the excellent and prompt service it will not be the last… Read Full Review

Jackthehat's Comment

Written on: 22/03/2017

Thank you for your positive review, we appreciate it :-)

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★★☆☆☆

“Cable FC-E3 does not work on Fuji XT-2”

Written on: 08/03/2017 by Desiraed1967 (1 review written)

The Cable has excellent Quality - but one contact is missing in the footprint, my flash is not released… Read Full Review

Jackthehat's Comment

Written on: 09/03/2017

We are very sorry about this. A full refund has been issued. You may keep the product.

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Jackthehat's Comment

Written on: 09/03/2017

We are very sorry about this. A full refund has been issued. You may keep the product.

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★★★★★

“Exceptional Service”

Written on: 10/02/2017 by bellarabill (1 review written)

I first purchased from Jack the Hat last year through eBay. I was so impressed with the quick service and the product quality (a Trekking camera harness) that I purchased a second one direct via the company's website. I was amazed that my order was delivered to Melbourne, Australia within a week (a timeframe that would challenge most local suppliers here). My wife and I wore these harnesses over our Summer holidays and they made photographic expeditions much more comfortable. My daughter and… Read Full Review

Jackthehat's Response to bellarabill's Review

Written on: 11/02/2017

Thank you for your lovely review, we really appreciate it.

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★★★★★

“Huge range, excellent service, rapid free delivery!”

Written on: 13/01/2017 by y2kshack (1 review written)

and an easy-to-negotiate website. What more could you need! Recommended!… Read Full Review

Jackthehat's Response to y2kshack's Review

Written on: 15/01/2017

Thank you for taking the time to leave us a positive review :-)

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★★★★★

“Excellent ,well priced and fast service”

Written on: 09/01/2017 by Dickeyyu314 (1 review written)

Very clear website layout with products that are well priced but very reliable. Lens caps fit properly , lens hoods similarly good without the gamble of buying from a South American river. I just received a couple of filters at great prices , well packed in a strong cardboard box ,arriving very quickly. Highly recommended… Read Full Review

Jackthehat's Comment

Written on: 15/01/2017

Thank you for taking the time to leave us a positive review :-)

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★★★★★

“Incredibly good service”

Written on: 07/01/2017 by jamesbrown12345 (1 review written)

i am 78 years old and needed a lens cap to fit my trusty pentax camera. i posted my broken cap to them and they sent me a new one within 2 days. good old fashioned customer service just like it used to be in my day. i will use jack the hat for anything else i need. thank you… Read Full Review

Jackthehat's Response to jamesbrown12345's Review

Written on: 15/01/2017

Thank you for taking the time to leave us a positive review :-)

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★☆☆☆☆

“Unhelpful, discourteous”

Written on: 27/11/2016

iI was interested in purchasing a tripod after receiving an email from the company regarding a special offer. Unfortunately the details given on the website did not give any information about the size of the tripod. I emailed the company requesting this information but the reply I received just referred me to another website which apparently contained a full specification of the tripod. I replied expressing my concern that it appeared to be too much trouble just to give me the basic dimension… Read Full Review

Jackthehat's Comment

Written on: 03/12/2016

We think it is only right that we show the actual email exchange from this customer, then perhaps readers can make up their own mind about who is in the right here:

Customer:

November 27, 2016. 1243 Cullmann Nanomax 460M RW20 Tripod It would be helpful if you provide dimensions eg maximum with and without centre column extended, minimum etc

Jack the Hat:

Hi *****

Full specifications of the tripod can be found here:

Best regards



Customer:

Hi
I did not ask for the full specifications, just the dimensions. I have purchased several items from you in the past but it appears I not only have to supply the money, but now I have to search for the most basic information about a product before I can purchase from you. If you can't make the effort neither can I! I'll look elsewhere.

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★★★★★

“A very good online retailer.”

Written on: 26/11/2016 by Glencoe.dk (1 review written)

Jack the Hat Photographic is about the friendliest online retailer I have dealt ever with, polite, caring and honest. Would I recommend Jack the Hat Photographic......Yes I would… Read Full Review

Jackthehat's Response to Glencoe.dk's Review

Written on: 03/12/2016

Thank you for taking the time to leave us a positive review, we appreciate it :-)

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★★★★☆

“a good and reliable online store”

Written on: 23/11/2016 by 350Dickinson (1 review written)

This is a very good and reliable online store. Which I have used for a number of years,without any problem or reason to complain. Highly recommended… Read Full Review

Jackthehat's Comment

Written on: 03/12/2016

Thank you for taking the time to leave us a positive review, we appreciate it :-)

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★★★★☆

“Buying a repair tool”

Written on: 17/11/2016 by euLevesque436 (1 review written)

Good quick and excellent delivery. Nice tool. Good quality. Thank you… Read Full Review

Jackthehat's Comment

Written on: 03/12/2016

Thank you for taking the time to leave us a positive review, we appreciate it :-)

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★★★★★

“Friendly, helpful service”

Written on: 16/11/2016 by JohnT3 (1 review written)

I came across Jack the Hat when I was searching for slide labels and was very surprised at how reasonably priced they were. Having ordered some they were quickly dispatched. Unfortunately - through no fault of theirs - the parcel went astray in the post. I contacted Jack the Hat and whereas many companies would just have washed their hands of the problem, they responded instantly, were incredibly helpful and immediately sent a replacement set of labels free of charge, which arrived the… Read Full Review

Jackthehat's Response to JohnT3's Review

Written on: 16/11/2016

Thank you for your positive review, we really appreciate it.

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★★★★★

“Hoodman eyepiece for glasses”

Written on: 04/11/2016 by Photoshopper (1 review written)

Fast delivery at a reasonable cost. Thank you so much for a great service… Read Full Review

Jackthehat's Response to Photoshopper's Review

Written on: 07/11/2016

Thank you so much for your kind review :-)

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★★★★★

“Excellent service to Australia”

Written on: 03/11/2016 by WillGordon (1 review written)

Purchased a Trekking Safari Classic Harness via eBay for my wife. So pleased with this purchase from Jack the Hat that I ordered a larger size for myself. My order took one week from UK to Melbourne, Australia, which is better than our local mail service. Very pleased with both the product and the excellent service… Read Full Review

Jackthehat's Response to WillGordon's Review

Written on: 07/11/2016

Thank you so much for your kind review :-)

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★★★★★

“Great service, good product, fantastic value”

Written on: 02/11/2016 by rsLittle1953 (1 review written)

Ordered a TTL off camera flash cord for Fuji £12.99, solidly built, works perfectly, turned up the next day. After having looked all over the web, I was also surprised to see that Jack's based in Maryport, just down the road from me in West Cumbria. When I got the delivery it included a useful brochure on other items, filters etc which all seemed good value and some well known names. … Read Full Review

Jackthehat's Comment

Written on: 07/11/2016

Thank you so much for your kind review :-)

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★★★★★

“Lens hood for fuji X100T”

Written on: 07/10/2016 by Daviong44 (1 review written)

Excellent service and speedy delivery. A pity not all retailers are as proficient. I will certainly use 'Jack the Hat' again… Read Full Review

Jackthehat's Comment

Written on: 07/11/2016

Thank you so much for your kind review :-)

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★★★★★

“LH-49 Lens Hood for Olympus 60mm f2.8 macro”

Written on: 17/09/2016 by 190Rollins (1 review written)

Much cheaper than the Olympus original; similar design, materials and quality. Splendid service. What's not to like?… Read Full Review

Jackthehat's Comment

Written on: 07/11/2016

Thank you so much for your kind review :-)

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★★★★★

“Just as described and fast delivery”

Written on: 18/07/2016 by rarespirit (1 review written)

Pair of filter removal wrenches ordered after stupidly cross-threading a circular polariser and unable to remove it. Unbelievably low cost (£2.99 each) and shifted the stuck filter immediately. Hope I don't need to use one again but great tool to have handy. I am one very happy customer. Thank you… Read Full Review

Jackthehat's Response to rarespirit's Review

Written on: 07/11/2016

Thank you so much for your kind review :-)

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★★★★★

“body and rear lens caps.”

Written on: 26/06/2016

Superb value for money and service couldn't be better… Read Full Review

Jackthehat's Comment

Written on: 07/11/2016

Thank you so much for your kind review :-)

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★★★★★

“ great service”

Written on: 01/06/2016 by heathermick (2 reviews written)

Many thanks , great service once again from you ,and great products can recommend 100% and do , Fast ordered on bank holiday Saturday was here on Wednesday morning , Once again thank you for a great service… Read Full Review

Jackthehat's Response to heathermick's Review

Written on: 07/11/2016

Thank you so much for your kind review :-)

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