Jack the Hat Photographic Reviews - www.jackthehat.co.uk

★★★★★
4.9 / 5
113
98% of users recommend this
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Latest Reviews

★☆☆☆☆

“Unhelpful, discourteous”

Written on: 27/11/2016

iI was interested in purchasing a tripod after receiving an email from the company regarding a special offer. Unfortunately the details given on the website did not give any information about the size of the tripod. I emailed the company requesting this information but the reply I received just referred me to another website which apparently contained a full specification of the tripod. I replied expressing my concern that it appeared to be too much trouble just to give me the basic dimension… Read Full Review

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★★★★★

“A very good online retailer.”

Written on: 26/11/2016 by Glencoe.dk (1 review written)

Jack the Hat Photographic is about the friendliest online retailer I have dealt ever with, polite, caring and honest. Would I recommend Jack the Hat Photographic......Yes I would… Read Full Review

Jackthehat's Response to Glencoe.dk's Review

Written on: 03/12/2016

Thank you for taking the time to leave us a positive review, we appreciate it :-)

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★★★★☆

“a good and reliable online store”

Written on: 23/11/2016 by 350Dickinson (1 review written)

This is a very good and reliable online store. Which I have used for a number of years,without any problem or reason to complain. Highly recommended… Read Full Review

Jackthehat's Comment

Written on: 03/12/2016

Thank you for taking the time to leave us a positive review, we appreciate it :-)

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★★★★☆

“Buying a repair tool”

Written on: 17/11/2016 by euLevesque436 (1 review written)

Good quick and excellent delivery. Nice tool. Good quality. Thank you… Read Full Review

Jackthehat's Comment

Written on: 03/12/2016

Thank you for taking the time to leave us a positive review, we appreciate it :-)

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★★★★★

“Friendly, helpful service”

Written on: 16/11/2016 by JohnT3 (1 review written)

I came across Jack the Hat when I was searching for slide labels and was very surprised at how reasonably priced they were. Having ordered some they were quickly dispatched. Unfortunately - through no fault of theirs - the parcel went astray in the post. I contacted Jack the Hat and whereas many companies would just have washed their hands of the problem, they responded instantly, were incredibly helpful and immediately sent a replacement set of labels free of charge, which arrived the… Read Full Review

Jackthehat's Response to JohnT3's Review

Written on: 16/11/2016

Thank you for your positive review, we really appreciate it.

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★★★★★

“Hoodman eyepiece for glasses”

Written on: 04/11/2016 by Photoshopper (1 review written)

Fast delivery at a reasonable cost. Thank you so much for a great service… Read Full Review

Jackthehat's Response to Photoshopper's Review

Written on: 07/11/2016

Thank you so much for your kind review :-)

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★★★★★

“Excellent service to Australia”

Written on: 03/11/2016 by WillGordon (1 review written)

Purchased a Trekking Safari Classic Harness via eBay for my wife. So pleased with this purchase from Jack the Hat that I ordered a larger size for myself. My order took one week from UK to Melbourne, Australia, which is better than our local mail service. Very pleased with both the product and the excellent service… Read Full Review

Jackthehat's Response to WillGordon's Review

Written on: 07/11/2016

Thank you so much for your kind review :-)

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★★★★★

“Great service, good product, fantastic value”

Written on: 02/11/2016 by rsLittle1953 (1 review written)

Ordered a TTL off camera flash cord for Fuji £12.99, solidly built, works perfectly, turned up the next day. After having looked all over the web, I was also surprised to see that Jack's based in Maryport, just down the road from me in West Cumbria. When I got the delivery it included a useful brochure on other items, filters etc which all seemed good value and some well known names. … Read Full Review

Jackthehat's Comment

Written on: 07/11/2016

Thank you so much for your kind review :-)

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★★★★★

“Lens hood for fuji X100T”

Written on: 07/10/2016 by Daviong44 (1 review written)

Excellent service and speedy delivery. A pity not all retailers are as proficient. I will certainly use 'Jack the Hat' again… Read Full Review

Jackthehat's Comment

Written on: 07/11/2016

Thank you so much for your kind review :-)

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★★★★★

“LH-49 Lens Hood for Olympus 60mm f2.8 macro”

Written on: 17/09/2016 by 190Rollins (1 review written)

Much cheaper than the Olympus original; similar design, materials and quality. Splendid service. What's not to like?… Read Full Review

Jackthehat's Comment

Written on: 07/11/2016

Thank you so much for your kind review :-)

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★★★★★

“Just as described and fast delivery”

Written on: 18/07/2016 by rarespirit (1 review written)

Pair of filter removal wrenches ordered after stupidly cross-threading a circular polariser and unable to remove it. Unbelievably low cost (£2.99 each) and shifted the stuck filter immediately. Hope I don't need to use one again but great tool to have handy. I am one very happy customer. Thank you… Read Full Review

Jackthehat's Response to rarespirit's Review

Written on: 07/11/2016

Thank you so much for your kind review :-)

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★★★★★

“body and rear lens caps.”

Written on: 26/06/2016

Superb value for money and service couldn't be better… Read Full Review

Jackthehat's Comment

Written on: 07/11/2016

Thank you so much for your kind review :-)

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★★★★★

“ great service”

Written on: 01/06/2016 by heathermick (2 reviews written)

Many thanks , great service once again from you ,and great products can recommend 100% and do , Fast ordered on bank holiday Saturday was here on Wednesday morning , Once again thank you for a great service… Read Full Review

Jackthehat's Response to heathermick's Review

Written on: 07/11/2016

Thank you so much for your kind review :-)

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★★★★★

“I ordered an anti-crease photography backdrop from...”

Written on: 27/05/2016

I ordered an anti-crease photography backdrop from JTHP. It arrived super quick and the customer service was great - I had a few questions about how best to hang the backdrop and they were very helpful in guiding me on this. Would be happy to use again! … Read Full Review

Jackthehat's Comment

Written on: 07/11/2016

Thank you so much for your kind review :-)

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★☆☆☆☆

“Defective items delivered”

Written on: 24/05/2016

Bought some items through amazon.uk. The flash difuser doesn't fit well on the EF-20. The flash cord doesn't work at all with the flash EF-20. Both items were advertised to work with the flash EF-20. Been fooled by the seller Jack the Hat Photographic, and lost my money. Will never buy from them again." … Read Full Review

Jackthehat's Comment

Written on: 18/09/2016

We are very sorry that you were disappointed with your order. We are more than happy to refund you in full but you cannot expect a refund without returning the products first.

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Jackthehat's Comment

Written on: 18/09/2016

We are very sorry that you were disappointed with your order. We are more than happy to refund you in full but you cannot expect a refund without returning the products first.

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Espeto68's Comment

Written on: 19/09/2016

Of course i'm not going to pay more than the item itself, to return it (as i live in Portugal).
Good job of yours fooling the people.
Already reported your modus operandi to amazon.uk.

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Espeto68's Comment

Written on: 19/09/2016

Of course i'm not going to pay more than the item itself, to return it (as i live in Portugal).
Good job of yours fooling the people.
Already reported your modus operandi to amazon.uk.

Reply to this comment

Espeto68's Comment

Written on: 19/09/2016

Of course i'm not going to pay more than the item itself, to return it (as i live in Portugal).
Good job of yours fooling the people.
Already reported your modus operandi to amazon.uk.

Reply to this comment

Jackthehat's Comment

Written on: 30/09/2016

You asked for the products to be delivered to a UK address. If you then decide to take them to Portugal we cannot be expected to pay for return postage from Portugal.

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★★★★★

“Brilliant Service.”

Written on: 20/05/2016 by 248McAllister (1 review written)

I ordered a couple of items from JTH, both were in stock and at excellent prices. Delivery was, as usual, very swift and quality of products first class. I may nor be Jacks biggest customer, but I have used then several times in the past. I have recommended them to many of my friends… Read Full Review

Jackthehat's Comment

Written on: 07/11/2016

Thank you so much for your kind review :-)

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★★★★★

“Lens Cap”

Written on: 18/05/2016 by HelenHerbert (1 review written)

Ordered a lens cap. Good robust product and fits perfectly at a very reasonable cost. Excellent service and quick free delivery. Wouldn't hesitate to use again and recommend… Read Full Review

Jackthehat's Response to HelenHerbert's Review

Written on: 07/11/2016

Thank you so much for your kind review :-)

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★★★★★

“Great service”

Written on: 30/04/2016

Bought an Artisan & Artist Easy Slider Premium Camera Strap to use on my Leica Q. Excellent service, speed on delivery. I`m a happy customer… Read Full Review

Jackthehat's Comment

Written on: 07/11/2016

Thank you so much for your kind review :-)

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★★★★★

“What a fantastic company”

Written on: 29/04/2016 by Twertonboy (2 reviews written)

I came across this Company purely by chance, but what a lucky find. I have purchased two items from them, both being Pig Iron Tripod Ball Heads. Both products arrived the day after the orders were placed, were well packed and exactly as described on the Company's web site , which incidentally is very easy to use. The products are of the highest quality, extremely well made and very competitively priced. So the products are excellent and the service I have received has been first class. In… Read Full Review

Jackthehat's Response to Twertonboy's Review

Written on: 07/11/2016

Thank you so much for your kind review :-)

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★★★★★

“What a fantastic company”

Written on: 29/04/2016 by Twertonboy (2 reviews written)

I came across this Company purely by chance, but what a lucky find. I have purchased two items from them, both being Pig Iron Tripod Ball Heads. Both products arrived the day after the orders were placed, were well packed and exactly as described on the Company's web site , which incidentally is very easy to use. The products are of the highest quality, extremely well made and very competitively priced. So the products are excellent and the service I have received has been first class. In… Read Full Review

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