Jack the Hat Photographic Reviews - www.jackthehat.co.uk

★★★★★
4.9 / 5
128
98% of users recommend this
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Latest Reviews

★★★★☆

“A little disappointed”

Written on: 17/08/2017 by BKBImages (1 review written)

I have used Jack the Hat on a number of occasions and have always been very pleased with everything about the company, both in terms of product and service. So it was rather disappointing when I took delivery of my two - supposedly new - Kood ND8 filters. They had both very obviously been opened and had finger marks all over the glass. I cleaned them up and they appear to be fully capable of doing the job they are supposed to, so I'm not looking at replacements or refunds. But the fact that… Read Full Review

Jackthehat's Response to BKBImages's Review

Written on: 31/08/2017

We are very sorry you feel this way. Unfortunately all Kood filters can suffer from this. It is something to do with the way they are packaged in the factory. All of them arrive like this. If you contact Kood directly they will be able to confirm this.

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Bkbimages's reply to Jackthehat's Comment

Written on: 31/08/2017

Thank you for your response. If that is the case then it throws Kood's quality control into question, doesn't it?

The security seals were in place but not intact, which suggests that the items had been opened after first sealing.

But anyway. I just though you should know about this (although it appears you already do)

I've always otherwise been pleased with my dealings with Jack-the-Hat and I don't see why I shouldn't deal with you again.

All the best.

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Jackthehat's reply to Bkbimages's Comment

Written on: 04/09/2017

Hi, thanks for being so understanding. I have spoken to Kood this morning. The reason for this problem is that staff at Kood UK have to open every single filter to put in the cardboard insert. Apparently the Chinese factory cannot do this for some bizarre reason.

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Bkbimages's reply to Jackthehat's Comment

Written on: 04/09/2017

Ah, the Chinese. Very odd.

Well, never mind. Thank you for taking my remarks seriously. I appreciate that.

Catch you next time!

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★★★★★

“Good firm to deal with”

Written on: 18/07/2017 by 336Wren (1 review written)

Bought a tripod head direct from Jack the Hat. Arrived promptly and was well packed, item was good value… Read Full Review

Jackthehat's Comment

Written on: 21/07/2017

Thank you for taking the time to leave us a positive review, we really appreciate it.

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★★★★★

“ARTISAN & ARTIST CASE FOR LEICA M10”

Written on: 30/06/2017 by AriThorpe (1 review written)

A well made leather case, which helps to grip the camera. It also provides protection to the upper corners of the camera, which the standard Leica half case doesn't… Read Full Review

Jackthehat's Comment

Written on: 02/07/2017

Thanks for leaving us a positive review :-)

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★★★★★

“Appreciation”

Written on: 06/06/2017

Just a line of thanks to all at Jack In The Hat, Excellent service, fast & reliable. Very happy to place future orders… Read Full Review

Jackthehat's Comment

Written on: 29/06/2017

Thank you so much for taking the time to leave us a positive review. We really appreciate it.

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★★★★★

“Great service and price”

Written on: 01/06/2017 by Billybobgris (1 review written)

I have ordered a few lens hoods for my Olympus lenses and they have always arrived within a few days, as fast as you could want. Good prices and excellent range. Will use again. The lens hoods have all been JJC and are excellent quality and fit perfectly, and at a fraction of Olympus price!… Read Full Review

Jackthehat's Response to Billybobgris's Review

Written on: 29/06/2017

Thank you so much for taking the time to leave us a positive review. We really appreciate it.

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★★★★★

“Card case”

Written on: 26/05/2017 by DominikMacLeod71 (1 review written)

ordered a Tuff box card storage case, delivered within 4 days, great price and a great item from a great company. Thanks. I'll be back soon… Read Full Review

Jackthehat's Comment

Written on: 29/06/2017

Thank you so much for taking the time to leave us a positive review. We really appreciate it.

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★★★★★

“Can't fault this company”

Written on: 23/04/2017 by Damion261 (1 review written)

As always great items, quick delivery, good price, great service, I'll recommend this company to anyone. I'll be back soon for more great photo gear. Thanks… Read Full Review

Jackthehat's Comment

Written on: 20/05/2017

Thanks for taking the time to leave us a review :-)

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★★★★★

“Delighted!”

Written on: 21/04/2017 by 399Prater (1 review written)

Ordered Artist & Artisan Black Leather Half Case for Leica M-P M-D etc. Delighted with the item. Photos on website exactly as item was on arrival. Email updates regarding delivery status were excellent… Read Full Review

Jackthehat's Comment

Written on: 20/05/2017

Thanks for the review. We really appreciate it.

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★★★★★

“Pig Iron L Bracket”

Written on: 14/03/2017 by MadBaz55 (1 review written)

Brilliant company to deal with,easy to order from, prompt delivery.Latest order was Pig Iron L Bracket,brilliant piece of kit.Ordered on the Saturday,dispatched next working day(Monday),received Tuesday.What more can you ask for… Read Full Review

Jackthehat's Response to MadBaz55's Review

Written on: 22/03/2017

Thank you for your positive review, we appreciate it :-)

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★★★★★

“Great Value, Great Service”

Written on: 13/03/2017 by 174McDermott (1 review written)

It's the first time I have used Jack the hat but with the excellent and prompt service it will not be the last… Read Full Review

Jackthehat's Comment

Written on: 22/03/2017

Thank you for your positive review, we appreciate it :-)

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★★☆☆☆

“Cable FC-E3 does not work on Fuji XT-2”

Written on: 08/03/2017 by Desiraed1967 (1 review written)

The Cable has excellent Quality - but one contact is missing in the footprint, my flash is not released… Read Full Review

Jackthehat's Comment

Written on: 09/03/2017

We are very sorry about this. A full refund has been issued. You may keep the product.

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Jackthehat's Comment

Written on: 09/03/2017

We are very sorry about this. A full refund has been issued. You may keep the product.

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★★★★★

“Exceptional Service”

Written on: 10/02/2017 by bellarabill (1 review written)

I first purchased from Jack the Hat last year through eBay. I was so impressed with the quick service and the product quality (a Trekking camera harness) that I purchased a second one direct via the company's website. I was amazed that my order was delivered to Melbourne, Australia within a week (a timeframe that would challenge most local suppliers here). My wife and I wore these harnesses over our Summer holidays and they made photographic expeditions much more comfortable. My daughter and… Read Full Review

Jackthehat's Response to bellarabill's Review

Written on: 11/02/2017

Thank you for your lovely review, we really appreciate it.

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★★★★★

“Huge range, excellent service, rapid free delivery!”

Written on: 13/01/2017 by y2kshack (1 review written)

and an easy-to-negotiate website. What more could you need! Recommended!… Read Full Review

Jackthehat's Response to y2kshack's Review

Written on: 15/01/2017

Thank you for taking the time to leave us a positive review :-)

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★★★★★

“Excellent ,well priced and fast service”

Written on: 09/01/2017 by Dickeyyu314 (1 review written)

Very clear website layout with products that are well priced but very reliable. Lens caps fit properly , lens hoods similarly good without the gamble of buying from a South American river. I just received a couple of filters at great prices , well packed in a strong cardboard box ,arriving very quickly. Highly recommended… Read Full Review

Jackthehat's Comment

Written on: 15/01/2017

Thank you for taking the time to leave us a positive review :-)

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★★★★★

“Incredibly good service”

Written on: 07/01/2017 by jamesbrown12345 (1 review written)

i am 78 years old and needed a lens cap to fit my trusty pentax camera. i posted my broken cap to them and they sent me a new one within 2 days. good old fashioned customer service just like it used to be in my day. i will use jack the hat for anything else i need. thank you… Read Full Review

Jackthehat's Response to jamesbrown12345's Review

Written on: 15/01/2017

Thank you for taking the time to leave us a positive review :-)

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★☆☆☆☆

“Unhelpful, discourteous”

Written on: 27/11/2016

iI was interested in purchasing a tripod after receiving an email from the company regarding a special offer. Unfortunately the details given on the website did not give any information about the size of the tripod. I emailed the company requesting this information but the reply I received just referred me to another website which apparently contained a full specification of the tripod. I replied expressing my concern that it appeared to be too much trouble just to give me the basic dimension… Read Full Review

Jackthehat's Comment

Written on: 03/12/2016

We think it is only right that we show the actual email exchange from this customer, then perhaps readers can make up their own mind about who is in the right here:

Customer:

November 27, 2016. 1243 Cullmann Nanomax 460M RW20 Tripod It would be helpful if you provide dimensions eg maximum with and without centre column extended, minimum etc

Jack the Hat:

Hi *****

Full specifications of the tripod can be found here:

Best regards



Customer:

Hi
I did not ask for the full specifications, just the dimensions. I have purchased several items from you in the past but it appears I not only have to supply the money, but now I have to search for the most basic information about a product before I can purchase from you. If you can't make the effort neither can I! I'll look elsewhere.

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★★★★★

“A very good online retailer.”

Written on: 26/11/2016 by Glencoe.dk (1 review written)

Jack the Hat Photographic is about the friendliest online retailer I have dealt ever with, polite, caring and honest. Would I recommend Jack the Hat Photographic......Yes I would… Read Full Review

Jackthehat's Response to Glencoe.dk's Review

Written on: 03/12/2016

Thank you for taking the time to leave us a positive review, we appreciate it :-)

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★★★★☆

“a good and reliable online store”

Written on: 23/11/2016 by 350Dickinson (1 review written)

This is a very good and reliable online store. Which I have used for a number of years,without any problem or reason to complain. Highly recommended… Read Full Review

Jackthehat's Comment

Written on: 03/12/2016

Thank you for taking the time to leave us a positive review, we appreciate it :-)

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★★★★☆

“Buying a repair tool”

Written on: 17/11/2016 by euLevesque436 (1 review written)

Good quick and excellent delivery. Nice tool. Good quality. Thank you… Read Full Review

Jackthehat's Comment

Written on: 03/12/2016

Thank you for taking the time to leave us a positive review, we appreciate it :-)

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★★★★★

“Friendly, helpful service”

Written on: 16/11/2016 by JohnT3 (1 review written)

I came across Jack the Hat when I was searching for slide labels and was very surprised at how reasonably priced they were. Having ordered some they were quickly dispatched. Unfortunately - through no fault of theirs - the parcel went astray in the post. I contacted Jack the Hat and whereas many companies would just have washed their hands of the problem, they responded instantly, were incredibly helpful and immediately sent a replacement set of labels free of charge, which arrived the… Read Full Review

Jackthehat's Response to JohnT3's Review

Written on: 16/11/2016

Thank you for your positive review, we really appreciate it.

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