La Perle Clinic, London - www.laperleclinic.com Reviews
Latest Reviews
“Further Information: La Perle Clinic”
Written on: 06/02/2013 by Involegal (1 review written)
I am acting on behalf of a client who suffered injuries after Laser Hair removal treatment from La Perle Clinic. If you have information on La Perle Clinic or have experienced pain/suffering/injury from hair removal treatment received there please contact me directly. (read more)
“La Pearle Skin Clinic Closed Down! Unfair Trading! ”
Written on: 26/07/2012
I bought an unlimited pass for 1000 also and only had 1 treatment! i called up the citizens advice and they gave me the number to contact the insolvency service on 08456029848, i spoke to them explained the situation and they informed me that on the 16th of July the company has a hearing and is going to be wound up to determine what is going to happen next. I have not called them back yet, but i intend to do so and find out what their status is. I was informed by an adviser at citizens... (read more)
Ab1978's Comment
Written on: 29/07/2012
I also paid them 200 pounds in cash for six sessions of IPL, of which I've only had 1. (My next appointment was due this week, but of course they are now closed - I only noticed last week when passing the shop and after several unsuccessful attempts to call them started coming across all these horror stories online) They spun me the same story about the card machine too.!!! Fuming. Thanks for the info for CAB and the insolvency contact - I will be on to these first thing tomorrow.
Good luck with getting your money back because I will not stop until i get mine!!
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Mahfuzap's Comment
Written on: 07/08/2012
Has anyone got in contact? I feel so helpless asŵell. I paid them a lot pease can someone email me
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“Company gone BANK RUPT!!!”
Written on: 16/06/2012
After several failed attempts to make an appointment finally got one for today because I contacted a member of staff on the mobile sadly I found out that the company has gone bankrupt and the other 4 treatments I was entitled to I can no longer have. I did NOT get a call or email telling me anything!! (read more)
Guest's Comment
Written on: 19/06/2012
Were you entitled to a refund? Because I brought a unlimeted pass for £1000 full body and I've only used 3 treatments so far!!!
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Patel86's Comment
Written on: 19/06/2012
Did you get a refund? Because I brought a full body pass for £1000 and only used 3 treatments! Heeeelp! :S
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Guest's Comment
Written on: 19/06/2012
did you get a refund?
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Guest's Comment
Written on: 26/07/2012
I bought an unlimited pass for 1000 also and only had 1 treatment! i called up the citizens advice and they gave me the number to contact the insolvancy service on 08456029848, i spoke to them explained the situation and they informed me that on the 16th of July the company has a hearing and is going to be wound up to determine what is going to happen next. I have not called them back yet, but i intend to do so and find out what their status is. I was informed by an adviser at citizens advice to contact them back once i know their status and then hopefully do something about getting my money back! This is unfair trading, i knew something was dodgy when they asked for cash only because apparently they machine has been 'broken' for weeks.. ! The number for citizens advise is 08454040506, ask for a man called Jack, he was very helpful. I wish you the best of luck, and do inform if anyone has anymore info!!
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“Its closed down”
Written on: 15/06/2012
Hi every one I went with my daughter yesterday to have a massage that I had bought from groupon. As we had read so may terrible reviews saying if you turn up late they cancel your appointment we arrived extra early only to find that the shutters of the shop were down and the people in the shop next to the salon said it had closed the day before. I wasn't surprised as I had spent two days trying to contact them. My advise is get onto groupon and get a refund ASAP (read more)
“La Perle Clinic / La Beaute Clinique”
Written on: 11/04/2012
On November 2011 I purchased a voucher for Six Sessions of (IPL +RF) that cost £129 and since the beginning I have experienced the impossibility to book appointments online and the inability to contact telephonically because the receptionists of La Beaute Clinique do not pick up the phone. It seems that they have oversold their services through Groupon and they cannot cope with the demand. I have also witnessed how other customers had complaint about the same and how the receptionist... (read more)
Jade2101's Comment
Written on: 03/10/2012
wow
That must have been a horrible day for you
I tried to rebook an appointment and could not get through on the phone. I went down there and complained and they said they answer the phone all the time.
I asked to speak to the manager and as I was waiting you know what i did? I phoned them from my mobile 6 times! Right there in front of them and they did not pick up the phone once.
I told the manager that the receptionist was way out of line and that they better sort out my appointment immediately.
He did.
On the plus side I completed my whole treatment with some really lovely women (who often gave me a cheeky area for free!) and my legs are now 80% hair free!
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“Burnt at LaPerle/La Beaute - AVOID THIS PLACE!!”
Written on: 02/03/2012
I bought a 6 session IPL deal with Groupon - BIG MISTAKE!!. On my fourth session, i got burnt by one of the therapists (i'd be keen to know what training these people have had). I emailed the clinic and was told that i could not get my money back. I wrote to Groupon who gave me my money back immediately (after seeing photos of my burns). Incidentally, when i told the receptionist that i got burnt, she told me that it had never happened before there. I then told her that i saw another... (read more)
“La Perle/La Beaute - DON'T DO IT”
Written on: 08/02/2012 by Cbos
Tonight, I was exactly 12 mins late for my treatment (laser hair removal and yes, it was a Groupon). I was held up on the tube. Despite there being nobody waiting, they refused to fit me in. Ok except last time, they kept me waiting at least 30 mins. The double standard made no impression on the supercilious, unhelpful and frankly over made-up receptionists, one of which turned out to be the assistant Hitler - sorry, manager. Nor could they rebook me for any other time in the next month... (read more)
Hertslady1980's Response to Cbos's Review
Written on: 09/02/2012
Just seen your comment.. i am absolutely gutted i bought a groupon for here, but havent got around to using it yet. i have already had a bad experience with another company and not sure whether i want to go ahead.
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“La Perle now seems to be La Beaute”
Written on: 26/11/2011
Hmm, people on this thread may be interested to see that La Perle no longer seems to exist, however La Beaute Clinic is now operating from exactly the same address with the same photos of the clinic on its website. I did buy a voucher from Groupon for IPL hair removal at La Beaute but having realised in time that its the same place and read all of the reviews, the fact that it seems to have just changed its name & continued to operate seems so suspicious that I've cancelled the... (read more)
“very poor customer service”
Written on: 17/11/2011
I bought 6 sessions of IPL for £240.00 three months ago, i first walked in to the clinic and it looked very nice and professional. The receptionist was very helpful convinced me to but it the 6 sessions, she booked all my appointments for days that i was able to make it for which i was very happy about. I had a patch test and it was good so i decided to have my first session with the same lady, i had my first treatment withnthe asian lady and she was very very very polite and nice and made... (read more)
“DO NOT BOOK”
Written on: 14/11/2011
I purchased a course of 6 treatments of IPL laser hair removal course at La Perle skin clinic through Groupon. I have now nearly completed the course and thought I would provide feedback. Firstly it is practically impossible to get through to anyone on the phone. I say I have nearly finished the course as I got stuck at work on the day of my sixth and final appointment and when I tried on numerous occasions to call to rearrange noone picked up and to be honest as this is the latest in a... (read more)
Guest's Comment
Written on: 17/11/2011
You people are pathetic you sit online buyying cheap stuff online and expect to get some 5start treatment. i had a massage here and was amazing value for money. so people like u who complain should try paying more and then you will get a better service.
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Guest's Comment
Written on: 21/11/2011
The guest comment on here is horrendous. You can't even spell. Blatantly some idiot that works for the clinic. Learn to write a sentence before cursing people online.
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Jenb's Comment
Written on: 07/12/2011
we do not expect 5 star treatment- this was not even 1 star treatment. what you expect it is to receive the service you paid for. if it does not work, which this does not at this clinic, then it isn't worth a penny.
yes exactly- sounds suspiciously like one of the workers- that would be about right; bad english and bad manners
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See next 10 reviews
Showing 1 - 10 of 21 Reviews
“Enter at your own risk”
Written on: 17/10/2011
I would highly recommend anyone wishing to use this clinic to read this review first. I booked some ultrasound cavitation treatment through Groupon - 5 sessions including a 10 minute consultation a few months back. Went to this clinic for my first session - all looks very nice and clean and white, first impressions fairly good... Got called for my treatment and went through and the girl asked me where I want it and so on and I asked her if I was not going to get a consultation and she... (read more)
Guest's Comment
Written on: 24/10/2011
OMG that's terrible! Customer service is totally non existant here. I'm waiting for a refund from them, first cheque they sent me was for the wrong amount so I sent it back. 3 weeks later... nothing. Will leave one more message before I'm off to Trading Standards!!! Glad Groupon gave you a refund :-) avoid this place like the plague!
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“Impossible to book”
Written on: 03/10/2011 by arturcarlo (1 review written)
Over the last few months I have tried in vain to contact them to book a hair removal session. The phone is either busy or ring with nobody answering it. I finally managed to get hold of someone, I was told to call back later! The little I got to speak to the person who attended my phone call was very disappointing. I did find that particular staff rude and very unhelpful. Lucky you if you manage to get through and book yourself an appointment. I personally have given up. (read more)
“Really Good despite the bad reviews”
Written on: 02/10/2011 by sugarcandy
I booked for 6 sessions of laser hair removal with groupon, and after reading the reviews on here I was really worried about my voucher. However I went along for a test patch (which is included in the voucher) yesterday and I just turned up, I filled out a quick form and they did the test patch there and then, which I was surprised at as it was a saturday and thought they would be in-undated with fellow groupon holders. The male member of staff at the desk was really nice and friendly and... (read more)
“phone no answer”
Written on: 03/09/2011 by ritagreen
They do not answer the telephone i phoned for three days to cancel my appointment as i had a bad cold, phone engaged all the time or just ringing and when it picks up to leave a message it says mail box full this is no way to run a salon (read more)
“Couples Massage ”
Written on: 24/08/2011 by sandiej (2 reviews written)
The whole experience was disappointing and makes me concerned about buying offeres from Groupon again. The couples massage was to include a glass of champagne on arrival. After being kept waiting we were given a warm glass of what tasted like sweet sparkling wine in a wine glass not a flute! the two men conducting the massage did not introduce themselves or ask if we had any medical issues or allergies, they and were not interested. I wonder if they are even qualified as it felt like... (read more)
Guest's Response to sandiej's Review
Written on: 04/12/2011
I had a very similar, disappointing experience with the couples massage including the cheap sparkling wine in equally cheap wine glasses dumped by the sink, the reduced treatment time and poor quality massage. On top of that the floor where the treatments were carried out smelt of cigarette smoke and I could hear quite clearly someone vomitting in one of the toilets. One of the worst massage experiences ever.
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“Not as bad as some reviewers have made out!”
Written on: 29/07/2011 by MandyKhaira
Just a short and snappy review here but after I booked my teeth whitening from Groupon for La Perle I decided to have a quick search for reviews and found some of the most horrible ones! I was soo put off I almost didnt bother going...but I'm so glad I did! The staff were helpful and the guy we performed my whitening was decent (and decent looking! :P)It was extremely clean, my only issue was I had to wait about 10-15 minutes after my scheduled appointment time because they weren't ready but... (read more)
“The worst beauty treatment I ever had! ”
Written on: 28/07/2011
- First it's very difficult to contact the clinic to make an appointment. - Staff and especially the manager guy at the reception are rude and interested. - Staff has always kept me waiting, while they are having a chat behind the reception desk - where everyone can see them. I once had an appointment at first hour (10:00am). I was kept waiting together with other customers on the street. At 10:10am the manager guy opened the clinic door without even mentioning an apology. - Treatment... (read more)
“IPL hair removal”
Written on: 22/07/2011 by RachelGreen
Been here 2x already. The place was very clean, staff was friendly - they wear gloves which I like as well.Location is good too. Highly recommend. (read more)
“La perle clinic are they qualified staff???”
Written on: 24/06/2011
I had a weird experience with them. I bought 6 laser sessionson Groupon. The laser doesn't seems to be working. I had already 4 and I've got 2 left. After speaking to the guy at the reception he told me its because of my skin color. My skin color??? I thought to myself why should I bother then if the laser will not work on people with dark skin. It didn't make any sense at all. The other thing I find very ennoying, is that the staff are very unprofessional. At the reception they keep... (read more)
Guest's Comment
Written on: 06/07/2011
Yes its true I agree with you. They never pick up their phone too. But always 2 people are seated and chating at the desk. I don't get it. Do they want to work?
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Jenb's Comment
Written on: 14/11/2011
Have just written a similar review- I have had 5 treatments and wont bother with the 6. its not working as they cant be bothered. i had bikini and underarm and they do it all in under 10mins- its a farce. complete waste of money. i have the ideal skin and hair type so it is a complete con.
i would also question their training
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“Ultra Sound Cavitation”
Written on: 17/06/2011
My first time contacting La Perle clinic, they said their booking system was not working, eventually someone called me and booked the appointments which would not start until a month later Within a course of a month, my schedule changed and I needed to change the bookings. When I tried to contact the clinic to reschedule the time given and get additional information, they did not pick up both of their phones over a 3 day period I tried to reach them, at a point I was worried if the business... (read more)
Guest's Comment
Written on: 24/06/2011
Totaly agree with you.
I had a weird experience with them. I bought 6 laser sessionson Groupon. The laser doesn't seems to be working. I had already 4 and I've got 2 left. After speaking to the guy at the reception he told me its because of my skin color. My skin color??? I thought to myself why should I bother then if the laser will not work on people with dark skin. It didn't make any sense at all.
The other thing I find very ennoying, is that the staff are very unprofessional. At the reception they keep talking in Polish or Russian I don't know maybe Roumanian and its so rude they are so loud. In one point I felt they were laughing about me. I felt so inconfortable
Also their is one guy he must be English (no eastern accent), he seems to be goofing around all the time talking very loud. We don't need to hear what he was up last night.
This clinic is not very good, it was very dirty at the entrance. Its a shame because its a good business to have but the staff have a poor attitude and poor manners. I thing also the laser is a con too. I will seek advice to get refunded. Hope my review will help people
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Guest's Comment
Written on: 27/07/2011
I booked one of the Groupon deals a while back and after calling both their numbers for 4 weeks solid (several times a day every day) and not getting through a single time to be able to book the initial appointment I ended up contacting Groupon and got my money back. After reading your review I'm glad I ended up cancelling the whole thing, they don't sound like the kind of place I want to have any kind of treatment at.
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Guest's Comment
Written on: 28/07/2011
I totaly agree with you in every point: they don't pick up the phone, staff and in particular the reception guy are rude, they have kept me waiting every time I went there and the treatment doesn't seem to be very effective... I regret having bought a groupon deal for 6 sessions, as after 4 sessions I really don't feel like going there any longer.
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Guest's Comment
Written on: 26/08/2011
I totally agree with you ... I booked 5 sessions but I now think that the first two sessions were a steal.
The first two sessions I could not feel anything. However on the third session onwards, they used a different machine. This one was very noisy and very warm. I am thinking of reporting them.
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See next 10 reviews
Showing 11 - 20 of 21 Reviews
“APPALLING CUSTOMER SERVICE!!! ”
Written on: 07/05/2011 by anzamaus (1 review written)
APPALLING CUSTOMER SERVICE!!!
It all started when I got an IPL Laser Hair Removal voucher on Groupon in February. I first called to book - what I thought will be - my first appointment for the end of Mar (i.e. 5 weeks later as I just had a wax). However, I was never told that this indeed will be a patch test (for which I could have come without waiting for 5 weeks as there were appointments available within 2 weeks time).
When I came to La Perle at the end of Mar for the patch test it...
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Guest's Response to anzamaus's Review
Written on: 31/05/2011
agreed... this is outrageous, they don't even pick up the phone and couldn't care less...
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Guest's Response to anzamaus's Review
Written on: 22/06/2011
run, worst guest services ever and they are not profesional, they do not know how to use the machines!!!
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Guest's Response to anzamaus's Review
Written on: 01/09/2011
I agree, I was unable to get through for weeks making me think it was a scam. I have just had my second appointment for IPL and they have burned my skin. I have had laser treatments at more reputable companies and the staff here are not competent. They do not record the intensity etc and have no notes on the clients treatment.
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Sehresh's Response to anzamaus's Review
Written on: 15/09/2011
I'm so glad to have come across this and other reviews now!
I have just seen the 6 IPL sessions for £129 on groupon and was so close to purchasing it.
Thanks to some of these reviews I think I'd rather not waste my money and risk my health.
Would anyone say they had a positive experience??
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Jnsolicitor's Response to Involegal's Review
Written on: 27/02/2013
I think we may be able to assist one another. I also have a client pursuing this company. Please could you contact me asap.
Hhovik's Response to Involegal's Review
Written on: 08/04/2013
Hi guys,
I bought a voucher for a full body massage through Groupon. When I contacted La Perle Clinic for an appointment, they asked for a voucher code, which I provided. Later they charged Groupon for my service, but disappeared shortly after and I never could get in touch with them to arrange my treatment. It's simply a daylight robbery...
So if you can get hold of them, I might become your client on this case... I can be contacted at hhovik@yahoo.com
Thanks...
Mahi83's Response to Involegal's Review
Written on: 16/05/2013
I have been trying to get a refund for a year following a burnt face and increased hair growth. I am seeking legal compensation URGENTLY.