Agoda Reviews - www.agoda.com

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★★☆☆☆

“JB excursion trip”

Written on: 05/09/2017 by Adityad112 (1 review written)

I have always wanted to check out JB from across the river but I have never had a chance despite my numerous trips to Singapore. But on this coming trip, I will 3 days to explore Sing's neighbor to the north. I got on Agoda to look for a hotel near JB Sentral which I think should be my first choice as it is near the border and supposedly a very good deal compared to what people on the other side. I am really lucky to find the Citrus Hotel which is really a stone throw away from JB Sentral… Read Full Review

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★★☆☆☆

“Promo Code”

Written on: 16/08/2017 by Brielle157 (1 review written)

I have been trying several way but there is no column that I can type in promo code either it is 7%, 12% or 15% even the website said that there is promo code during these period of booking. Plus, if I used my DBS card, I should have 6% discount but it is also not reflected. I am puzzled… Read Full Review

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Thanhlan's Comment

Written on: 17/08/2017

Promo code if sent to your email, you must click that email to use the code. You should use a laptop. If you see the promo code in their web page, it auto applies.

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★★☆☆☆

“False advertising - misleading information - fake news...”

Written on: 24/06/2017 by MNLGUMSFO (1 review written)

I reached your website by way of shopping via PayPal Travel sites. I booked as I saw Pacific Star Hotel where I stayed for more than 60 days years back. Your rates are cheaper than Hotel.com, Priceline, etc for the same hotel that I like. HOWEVE... I am extremely disappointed that you do not offer PayPal as form of payment whereas I got hold of you through PalPay. If this is not misleading information or false advertising, what do you call it. I booked it anyway as I would like my husband… Read Full Review

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★★☆☆☆

“FALSE INFORMATION”

Written on: 13/05/2017 by briangooderham (1 review written)

I used Agoda to book a NO SMOKING double room at the Grand Metropol in Blackpool!! The room they gave me intially was a SMOKING twin room which of course stank of stale smoke!! There was no towels in room and couldnt get wifi so went back to reception and they changed my room to the one Id booked in the first place!! I asked about the wifi to be told that none of the rooms in hotel have wifi which is contarary to what it says on the Agoda Website!! Glad it was only one night!! The Metropole… Read Full Review

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★★☆☆☆

“Variable Pricing is Unacceptable”

Written on: 23/01/2017 by GrahameHawthorn (1 review written)

I looked at a hotel I wanted to stay at but didn't decide to go ahead then. I had an email from Agoda asking if i wanted help to complete. I decided to complete but when I followed through the price had gone up. Not happy, I went back to the tab on my browser where I still had the original search and followed through and I found an even higher price. I didn't feel this was the hotels fault, probable Agoda pissing me around. I closed all tabs and started again and got the original lowest price… Read Full Review

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★★☆☆☆

“Promo code came up for a discount then vanished....”

Written on: 18/11/2016 by Audreyf169 (1 review written)

Promo code came up for a discount then vanished. Discounts showed are incorrect and prices inflated then discounted to show false savings… Read Full Review

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★★☆☆☆

“total no. of guests”

Written on: 12/10/2016 by christandingan (1 review written)

i have clearly booked 2 adults and 3 kids and the hotel rates show $72 for a deluxe room excluding service charge, while doing the booking i even include in the special request that its our first time in the hotel and we are planning to celebrate our birthday in the hotel. but when i finished the transaction it only shows on the itinerary, guest for 2 adults! how did it happened? We haven't been to the hotel yet but its already hassling me.please do something about this!!!… Read Full Review

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★★☆☆☆

“Too Easy”

Written on: 21/09/2016 by AspenFagan (1 review written)

Love this - beat travel agents every time -… Read Full Review

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★★☆☆☆

“Elevator, Wi-Fi, White Lady, Weehh! :-)”

Written on: 26/08/2016 by 171Clarke (1 review written)

Nothing to say. Elevator stops on wrong floor. Wi-Fi not so good. I saw a white lady in the night and heard a knock on my door. Weehh ?! :-) :-)… Read Full Review

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★★☆☆☆

“EXCELLENT ”

Written on: 19/08/2016 by SATYEN (1 review written)

I LIKE YOUR FAIR POLICY QUICKLY RESPONSE FOR ANY TRANSACTION. IN SHORT OVER ALL EXCELLENT SERVICE… Read Full Review

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★★☆☆☆

“City backpacker not good near by orchard road”

Written on: 30/06/2016 by MylaPollock26 (1 review written)

Staff as guy should stay or overnight in mix Dom. To protect girl who stay in the room feeling comfort. Guy staff should stay in guy guess room. Whole night on the light in room, feel like others guess in same room also feeling not safety therefore on the light whole night no people willing off the light ! So more agoda apps can't write review to remark down once they boss would like to know how to improve the services! Is the worst backpacker hostel that I stay in sg… Read Full Review

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★★☆☆☆

“Should show full price up front!”

Written on: 12/02/2016 by Ainsley62 (1 review written)

Why does Agoda allow you to go through the entire booking process thinking you know the cost, then dependant on external factors add between 15 - 20% to the price at checkout for Tax, Service Charge, Hotel Tax?? Obviously they know this cost at the outset, why hide it until the last moment - poor, poor company policy!… Read Full Review

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★★☆☆☆

“too expencive for what you get”

Written on: 08/08/2015 by ujj005 (1 review written)

overpriced ,no breakfast included, the drilliing machine wake you up at 6.00u bathroom dirty, low quality this for 1400 bath/night. mosquito's for free… Read Full Review

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★★☆☆☆

“why use you”

Written on: 07/06/2015 by allandavies (1 review written)

why use you?.upto 75% discount.same price as you booking direct or just walking in. possibly less.so why am i using you,for a discount that dos/nt exist?. no problems with blue rock service or staff… Read Full Review

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★★☆☆☆

“NO Refunds = Bad Customer care”

Written on: 25/03/2015 by HighlyUnsatisfied (2 reviews written)

booked 4 rooms on Agoda.com for an itinerary that was cancelled due to reasons out of my control. when I got through to hotel to cancel reservation they redirected me to Agoda to cancel and claim refund Agoda will not refund even though I am cancelling the booking BEFORE the date of the booking. If it were PriceLine-or any regular booking agency, I would have money refunded or a credit to apply to a future booking-as one would expect-after all IT"S MY MONEY I will go out of my way to… Read Full Review

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★★☆☆☆

“Costomer service? When it rains it pours!”

Written on: 03/03/2015 by jensstolte (1 review written)

It was not the first time I used agoda to book a hotel and so far there was no problem but once I had some trouble I have to say the customer service was terrible. I travel a lot private and for my work. Its very seldom I have to change the date or cancel a booking but this time I had to do both first changing the date and than canceling the booking. It was for free which I think is a nice offer but once you advertize it it should work. Maybe because of the change in date before there was a bug… Read Full Review

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★★☆☆☆

“Confused traveller”

Written on: 28/12/2014

According to the reviews I read from travellers, Agoda is reliable for booking hotels. But for a very nice place but not so famous resort, they don’t acknowledge the room rates in Agoda. I signed up and booked a room which is around 40%off including the 12%tax and the 10% service charge 2days before the trip. I called the resort for a confirmation, 1st problem, they said that the room I booked was already reserved. Now, I didn’t worry about it, they told me that they will look for an… Read Full Review

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★★☆☆☆

“I am a regular customer (with diffferent account)”

Written on: 09/10/2014 by xsychologist (1 review written)

but i am upset with agoda tricky booking information. i used to book hotel icon bangkok for 2 people. it showed 2 guests maximum at the time we booked but our booking result shown the room is for one people only. we contact agoda immediately to ask about this problem and we have been told to pay extra 800 baht in order to add 1 more guest. i was furious and brought this up your management team. Luckily, i have all the screenshots which can support my claim. otherwise, i would be forced to pay… Read Full Review

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★★☆☆☆

“Horrible worst experience and resort in Egypt ”

Written on: 24/08/2014 by 1964Soto (1 review written)

Rooms r small , they fooled us by web pictures, staff are rude , dirty rooms and towels .. Beach and pool smell like garbage or animal Leftovers . Food is horrible at all restaurants...we all got sick from their food ( food poisoning) flies are everywhere even in food ... It' was nightmare and noway to come back or advice someone to come to this dirty place… Read Full Review

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★★☆☆☆

“easy to use website. ”

Written on: 14/05/2014 by familywithsmallkid (1 review written)

easy to use website. … Read Full Review

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