Agoda Reviews - www.agoda.com

★★★★★
4.6 / 5
76
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★★☆☆☆

“Promo code came up for a discount then vanished....”

Written on: 18/11/2016 by Audreyf169 (1 review written)

Promo code came up for a discount then vanished. Discounts showed are incorrect and prices inflated then discounted to show false savings… Read Full Review

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★★☆☆☆

“total no. of guests”

Written on: 12/10/2016 by christandingan (1 review written)

i have clearly booked 2 adults and 3 kids and the hotel rates show $72 for a deluxe room excluding service charge, while doing the booking i even include in the special request that its our first time in the hotel and we are planning to celebrate our birthday in the hotel. but when i finished the transaction it only shows on the itinerary, guest for 2 adults! how did it happened? We haven't been to the hotel yet but its already hassling me.please do something about this!!!… Read Full Review

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★★☆☆☆

“Too Easy”

Written on: 21/09/2016 by AspenFagan (1 review written)

Love this - beat travel agents every time -… Read Full Review

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★★☆☆☆

“Elevator, Wi-Fi, White Lady, Weehh! :-)”

Written on: 26/08/2016 by 171Clarke (1 review written)

Nothing to say. Elevator stops on wrong floor. Wi-Fi not so good. I saw a white lady in the night and heard a knock on my door. Weehh ?! :-) :-)… Read Full Review

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★★☆☆☆

“EXCELLENT ”

Written on: 19/08/2016 by SATYEN (1 review written)

I LIKE YOUR FAIR POLICY QUICKLY RESPONSE FOR ANY TRANSACTION. IN SHORT OVER ALL EXCELLENT SERVICE… Read Full Review

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★★☆☆☆

“City backpacker not good near by orchard road”

Written on: 30/06/2016 by MylaPollock26 (1 review written)

Staff as guy should stay or overnight in mix Dom. To protect girl who stay in the room feeling comfort. Guy staff should stay in guy guess room. Whole night on the light in room, feel like others guess in same room also feeling not safety therefore on the light whole night no people willing off the light ! So more agoda apps can't write review to remark down once they boss would like to know how to improve the services! Is the worst backpacker hostel that I stay in sg… Read Full Review

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★★☆☆☆

“Should show full price up front!”

Written on: 12/02/2016 by Ainsley62 (1 review written)

Why does Agoda allow you to go through the entire booking process thinking you know the cost, then dependant on external factors add between 15 - 20% to the price at checkout for Tax, Service Charge, Hotel Tax?? Obviously they know this cost at the outset, why hide it until the last moment - poor, poor company policy!… Read Full Review

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★★☆☆☆

“too expencive for what you get”

Written on: 08/08/2015 by ujj005 (1 review written)

overpriced ,no breakfast included, the drilliing machine wake you up at 6.00u bathroom dirty, low quality this for 1400 bath/night. mosquito's for free… Read Full Review

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★★☆☆☆

“why use you”

Written on: 07/06/2015 by allandavies (1 review written)

why use you?.upto 75% discount.same price as you booking direct or just walking in. possibly less.so why am i using you,for a discount that dos/nt exist?. no problems with blue rock service or staff… Read Full Review

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★★☆☆☆

“NO Refunds = Bad Customer care”

Written on: 25/03/2015 by HighlyUnsatisfied (2 reviews written)

booked 4 rooms on Agoda.com for an itinerary that was cancelled due to reasons out of my control. when I got through to hotel to cancel reservation they redirected me to Agoda to cancel and claim refund Agoda will not refund even though I am cancelling the booking BEFORE the date of the booking. If it were PriceLine-or any regular booking agency, I would have money refunded or a credit to apply to a future booking-as one would expect-after all IT"S MY MONEY I will go out of my way to… Read Full Review

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★★☆☆☆

“Costomer service? When it rains it pours!”

Written on: 03/03/2015 by jensstolte (1 review written)

It was not the first time I used agoda to book a hotel and so far there was no problem but once I had some trouble I have to say the customer service was terrible. I travel a lot private and for my work. Its very seldom I have to change the date or cancel a booking but this time I had to do both first changing the date and than canceling the booking. It was for free which I think is a nice offer but once you advertize it it should work. Maybe because of the change in date before there was a bug… Read Full Review

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★★☆☆☆

“Confused traveller”

Written on: 28/12/2014

According to the reviews I read from travellers, Agoda is reliable for booking hotels. But for a very nice place but not so famous resort, they don’t acknowledge the room rates in Agoda. I signed up and booked a room which is around 40%off including the 12%tax and the 10% service charge 2days before the trip. I called the resort for a confirmation, 1st problem, they said that the room I booked was already reserved. Now, I didn’t worry about it, they told me that they will look for an… Read Full Review

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★★☆☆☆

“I am a regular customer (with diffferent account)”

Written on: 09/10/2014 by xsychologist (1 review written)

but i am upset with agoda tricky booking information. i used to book hotel icon bangkok for 2 people. it showed 2 guests maximum at the time we booked but our booking result shown the room is for one people only. we contact agoda immediately to ask about this problem and we have been told to pay extra 800 baht in order to add 1 more guest. i was furious and brought this up your management team. Luckily, i have all the screenshots which can support my claim. otherwise, i would be forced to pay… Read Full Review

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★★☆☆☆

“Horrible worst experience and resort in Egypt ”

Written on: 24/08/2014 by 1964Soto (1 review written)

Rooms r small , they fooled us by web pictures, staff are rude , dirty rooms and towels .. Beach and pool smell like garbage or animal Leftovers . Food is horrible at all restaurants...we all got sick from their food ( food poisoning) flies are everywhere even in food ... It' was nightmare and noway to come back or advice someone to come to this dirty place… Read Full Review

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★★☆☆☆

“easy to use website. ”

Written on: 14/05/2014 by familywithsmallkid (1 review written)

easy to use website. … Read Full Review

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★★☆☆☆

“Website sucks”

Written on: 14/05/2014 by Adco (1 review written)

Being that I use Virgin and their frequent flyer program, I have to use agoda sometimes. The website is very restricted, ie; sort menu doesnt include price selection and other commonly used items; the drop down maps are annoying because there is a permanent pop up of every hotel the curser floats over, have to move away, avoiding any other hotels, then click the empty are for the hotel info to drop down, only then can you see the map again. Should be auto-hide. Names of the rooms are often… Read Full Review

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★★☆☆☆

“needs improvement”

Written on: 13/04/2014 by igorgt (1 review written)

your website needs improvement, not user friendly enough, drop down buttons are terrible… Read Full Review

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★★☆☆☆

“misleading CS email system”

Written on: 09/04/2014 by klai148 (1 review written)

"misleading CS email" on 7th Apr 17:00,CS emial me that I had 48 hrs to resend my credit card information,but they cancelled my reservation 12hrs later, because CS said I didn't repond right away. The fuuny part is that the email system stated that no-reply. My bank reject the first payment because of some security, and the bank cant fix it within 24hr, due to to the bank policy of online purchase, I understand that Agoda is not responsible for that, but I wonder agoda should hold on my… Read Full Review

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★★☆☆☆

“Philippine Management Needs Customer Rapport”

Written on: 07/04/2014 by DoggsTuazon (1 review written)

I booked to Nacua Beach Resort thru Agoda with the following details: Booking: ID16370965 Arrive: Thursday, April 5, 2012 Depart: Saturday, April 7, 2012 Room Type: Fan Room Number of Rooms: 1 Upon reaching the Hotel/Resort, my booking was not honored. The Nacua Beach Resort Manager had me talked to Agoda's manager. She told me and texted me that it was Hotel's fault as they (the Hotel) did not check their system. She gave me 2 choices: 1.) Referred me to a Hotel which is almost 30… Read Full Review

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★★☆☆☆

“Changed Booking Woes”

Written on: 30/03/2014 by makeen (1 review written)

Due to flight changes I had to alter my hotel booking by reducing the number of nights by one. I changed my booking on the Agoda website over a month prior to the booking and expected a full refund ($106AU) for the night we cancelled. The email I received from Agoda was dated 34 days prior to the arrival date which proves I made the changes to the booking outside the 31 days as stated in the following quote from Agoda. "Any cancellation received within 31 days prior to arrival date will incur… Read Full Review

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