Agoda Reviews - www.agoda.com

★★★★★
4.6 / 5
152
99.0% of users recommend this
? Ask our helpful community of experts about this product or company
Agoda - www.agoda.com - Ask a question now

Media Gallery for Agoda - www.agoda.com

Agoda - www.agoda.com
Agoda - www.agoda.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Showing star rating of:

(cancel refinement)
★★☆☆☆

“Booking”

Written on: 23/03/2016 by JaredGreer126 (1 review written)

Website doesn't remember log in details across devices… Read Full Review

Report this review
★★☆☆☆

“agoda service”

Written on: 22/03/2016 by Nevilleri244 (1 review written)

happy with service , simple and easy to book through agoda… Read Full Review

Report this review
★★☆☆☆

“Should show full price up front!”

Written on: 12/02/2016 by Ainsley62 (1 review written)

Why does Agoda allow you to go through the entire booking process thinking you know the cost, then dependant on external factors add between 15 - 20% to the price at checkout for Tax, Service Charge, Hotel Tax?? Obviously they know this cost at the outset, why hide it until the last moment - poor, poor company policy!… Read Full Review

Report this review
★★☆☆☆

“easy to do”

Written on: 13/01/2016 by 335Watson (1 review written)

For me who is useless with pc I followed easy steps and I did it yeeeh … Read Full Review

Report this review
★★☆☆☆

“too expencive for what you get”

Written on: 08/08/2015 by ujj005 (1 review written)

overpriced ,no breakfast included, the drilliing machine wake you up at 6.00u bathroom dirty, low quality this for 1400 bath/night. mosquito's for free… Read Full Review

Report this review
★★☆☆☆

“SOMETIMES DOESNT WORK IT”

Written on: 23/07/2015 by kyGarcia1955 (1 review written)

i mean, if i click on more expensive rooms at one hotel(but not booked yet), the site doesn't suggest less expensive rooms at the same hotel… Read Full Review

Report this review
★★☆☆☆

“why use you”

Written on: 07/06/2015 by allandavies (1 review written)

why use you?.upto 75% discount.same price as you booking direct or just walking in. possibly less.so why am i using you,for a discount that dos/nt exist?. no problems with blue rock service or staff… Read Full Review

Report this review
★★☆☆☆

“NO Refunds = Bad Customer care”

Written on: 25/03/2015 by HighlyUnsatisfied (2 reviews written)

booked 4 rooms on Agoda.com for an itinerary that was cancelled due to reasons out of my control. when I got through to hotel to cancel reservation they redirected me to Agoda to cancel and claim refund Agoda will not refund even though I am cancelling the booking BEFORE the date of the booking. If it were PriceLine-or any regular booking agency, I would have money refunded or a credit to apply to a future booking-as one would expect-after all IT"S MY MONEY I will go out of my way to… Read Full Review

Report this review
★★☆☆☆

“Costomer service? When it rains it pours!”

Written on: 03/03/2015 by jensstolte (1 review written)

It was not the first time I used agoda to book a hotel and so far there was no problem but once I had some trouble I have to say the customer service was terrible. I travel a lot private and for my work. Its very seldom I have to change the date or cancel a booking but this time I had to do both first changing the date and than canceling the booking. It was for free which I think is a nice offer but once you advertize it it should work. Maybe because of the change in date before there was a bug… Read Full Review

Report this review
★★☆☆☆

“Confused traveller”

Written on: 28/12/2014

According to the reviews I read from travellers, Agoda is reliable for booking hotels. But for a very nice place but not so famous resort, they don’t acknowledge the room rates in Agoda. I signed up and booked a room which is around 40%off including the 12%tax and the 10% service charge 2days before the trip. I called the resort for a confirmation, 1st problem, they said that the room I booked was already reserved. Now, I didn’t worry about it, they told me that they will look for an… Read Full Review

Report this review
★★☆☆☆

“I am a regular customer (with diffferent account)”

Written on: 09/10/2014 by xsychologist (1 review written)

but i am upset with agoda tricky booking information. i used to book hotel icon bangkok for 2 people. it showed 2 guests maximum at the time we booked but our booking result shown the room is for one people only. we contact agoda immediately to ask about this problem and we have been told to pay extra 800 baht in order to add 1 more guest. i was furious and brought this up your management team. Luckily, i have all the screenshots which can support my claim. otherwise, i would be forced to pay… Read Full Review

Report this review
★★☆☆☆

“On the Fence”

Written on: 03/09/2014 by Estherb170 (1 review written)

While Agoda prices can't be beat, the system is very misleading. I had stayed at at least 7 hotels via Agoda (over $1000 worth) and was asking why my rewards points have not been published yet. Turned out they suddenly just removed the rewards program sometime this year. I also wrote feedback on an Agoda hotel which mentioned that the Agoda booking system is confusing and misleading (I booked a room for 4 and upon arrival at the hotel, there is no room big enough for 4 people - we checked all… Read Full Review

Report this review
★★☆☆☆

“Horrible worst experience and resort in Egypt ”

Written on: 24/08/2014 by 1964Soto (1 review written)

Rooms r small , they fooled us by web pictures, staff are rude , dirty rooms and towels .. Beach and pool smell like garbage or animal Leftovers . Food is horrible at all restaurants...we all got sick from their food ( food poisoning) flies are everywhere even in food ... It' was nightmare and noway to come back or advice someone to come to this dirty place… Read Full Review

Report this review
★★☆☆☆

“User friendly and can pay by local currency”

Written on: 17/08/2014 by GrantPike199 (1 review written)

Easy, you get rewards points, see all points of interest from the hotel… Read Full Review

Report this review
★★☆☆☆

“Santosa Hotel Lombok”

Written on: 06/07/2014 by 1948Cobb (1 review written)

Staff extremely pleasant and pool area perfect. Rooms in cottages left a lot to be desired. A rat was scurrying around in one of the rooms at night. TVs need replacing as picture not sharp, FURNITURE OLD AND TATTY, beds comfortable, bath chipped all over, no tea/coffee bags but may be this is normal, some junior staff not familiar with all of the layout of the hotel so many useless metres including up and down in lift twice had to be endured when extremely tired to find booked room… Read Full Review

Report this review
★★☆☆☆

“they are getting worse ”

Written on: 04/06/2014 by Chandlern407 (1 review written)

taking sorting option away makes is very hard to find what you are looking for you cant search bye prices any more some off the hotels are always 60% off so they e shouldn't be marketing them as discount hotels trivago is a bigger search engine they search thru agoda as well way better experience and search mod… Read Full Review

Report this review
★★☆☆☆

“Easy, Fast, Simple”

Written on: 21/05/2014 by Jovannip124 (1 review written)

Easy to book, and very informative. Fast booking and also a good deals for any good hotel in the world!… Read Full Review

Report this review
★★☆☆☆

“Prices”

Written on: 20/05/2014 by gwSerrano1963 (1 review written)

I found better prices for the same hotel and for the same room at makemytrip.com after the booking was confirmed at Agoda which was disappointing… Read Full Review

Report this review
★★☆☆☆

“Excellent Booking experience”

Written on: 20/05/2014 by AzariaCallahan210 (1 review written)

Very good web site, really easy to get around and make an informed decision… Read Full Review

Report this review
★★☆☆☆

“vdfvvsbrtbrtb ghvljhfdlv rkjhaskjahkea kjahgjadfglhg...”

Written on: 18/05/2014 by Maxn471 (1 review written)

vdfvvsbrtbrtb ghvljhfdlv rkjhaskjahkea kjahgjadfglhg gahgjkdfg svaskfadjerkjshgfjbrjg werfgkjbg.ea rkgq rkjbqegrkjbjgr kjhgrne;rgl.erg kjbgjqebrg;ergjq adf.kjad;lg.ne;g erljglbskkjwer jwglbfelrgjegkjerg kjbsdkjadbbkjadfbkjdf jfjfjfjfjf dsjdgsdkckc fjfnfndjcjkc djdkdkdmdnfj… Read Full Review

Report this review
overview