Agoda Reviews - www.agoda.com

★★★★★
4.6 / 5
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★☆☆☆☆

“fast and easy”

Written on: 01/12/2016 by siokae0422 (2 reviews written)

been use agoda for many years until now still satisfied about all the prosedure… Read Full Review

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★☆☆☆☆

“Agora avoided to pay cashback. ”

Written on: 30/11/2016 by dronfx (11 reviews written)

I am very disappointed with agora.com. This company obligated to pay cashback, but they do not pay you cashback. Therefore at the end you have price higher for hotels booking. I will never go with them anymore… Read Full Review

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★☆☆☆☆

“Service”

Written on: 13/09/2016 by Keegan390 (1 review written)

I have been using Agoda for some years. Should you phone your concerns will be seen to with great professionalism. The offer are real and of good value. … Read Full Review

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★☆☆☆☆

“Do not use Agoda”

Written on: 04/08/2016 by Sarahdun (1 review written)

I booked part of our trip to the USA via Agoda. On arriving at the first hotel after a long flight the hotel had no record of our booking. Luckily I had my reservation details and they had a room and so allowed us to stay - they also said they would take the issue up with Agoda. On arriving home I was talking to a work colleague and they had exactly the same experience with non recognition of the booking - only their hotel refused to acknowledge their paperwork and they were left in the middle… Read Full Review

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★☆☆☆☆

“stayed here before”

Written on: 09/07/2016 by Miav205 (1 review written)

I HAVE STAYED AT THIS MOTEL BEFORE ON 2 OCCANITIONS DUE TO PRICE,CLEAN ROOMS AND STAFF… Read Full Review

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★☆☆☆☆

“Great website for booking , easy to navigate and...”

Written on: 08/07/2016 by TalonPeacock334 (1 review written)

Great website for booking , easy to navigate and information supplied is accurate … Read Full Review

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★☆☆☆☆

“terrible”

Written on: 06/07/2016 by den0245 (1 review written)

terrible service,never again bunch of cheaters… Read Full Review

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★☆☆☆☆

“bookings ”

Written on: 07/06/2016 by jeannieliew (1 review written)

as usual Agoda never fails me when it comes to value for money hotel stays . thank you… Read Full Review

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★☆☆☆☆

“There booking processed is flawed”

Written on: 05/06/2016 by ParkerStrong36 (1 review written)

Be extremely careful with Agodas booking system. Every other booking service starts the next day but there booking service starts a week in advance. This leads to bookings taking place when you can't use them and lost money as if you are within the 24hrs it is always a no refund, no change. Perhaps if I wasn't as tired as I was I wouldn't have got caught but by the same token when you are travelling you are always tired. I have been caught before so this is problem for me and I wonder how… Read Full Review

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★☆☆☆☆

“Bad experience”

Written on: 06/05/2016 by Olson475 (1 review written)

I had very bad experience with this website. It is mainly due to my carelessness but you guys can see how low it is. I was trying to book a hotel called " Campanile Nice Aeroport". Normally I do on booking.com. But because there will be a big concert on that day , all the rooms were sold out. I googled other website and found this agoda, luckily on that site, one room available in that hotel, so I hurried booked it. Because it is a modest hotel with a fair price as an airport hotel, and I am in… Read Full Review

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★☆☆☆☆

“Poor customer support, Changed Hotels on us...”

Written on: 03/05/2016 by sowards (1 review written)

We made reservations at a hotel that was close to the wedding party we are scheduled to attend. After making the booking and paying for the hotel, 2 days later we receive an email saying that the hotel can not accept us they are over booked, but we can stay at a choice of two different hotels 10 miles away. Oh yeah, then pay for our stay at the different hotels at check-in, then provide the bill to Agoda for reimbursement as the new hotels are hundreds of dollars more expensive. meanwhile we… Read Full Review

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★☆☆☆☆

“Worst Poor Hotel-Baywatch Beach House”

Written on: 23/04/2016 by JohnnyMcFadden (1 review written)

Very Poor service, accommodation and food. Bedsheets and Pillow covers were spotted with blood (this shows the level of standard equal to govt. hospital beds) and zero % hospitality. Plz never ever go to this hotel rather please go to beach houses like Cherai Residency, Cherai Hotel or Ramada Hotel because end of the day you are spending the same amount but best quality. I booked a sea view standard room with AC for two nights referring to the pictures shown in the websites at Rs.2500 per… Read Full Review

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★☆☆☆☆

“KG Garden Guest House Flat A9, 3/F, Mirador Mansion”

Written on: 18/04/2016 by cindyb323 (1 review written)

To all ladies and to who it may concerned out there. If U are going to Hong Kong for holiday, DO NOT STAY IN KG Garden Guest House at Mirador Mansion. Its a super terrible place to stay. Don't be cheated by all the rooms photos as it is not what U see it will be when U checked in. I was on a holiday with my friend when we actually stayed at this terrible place. Mirador Mansion is full with complicated people and its super not safe for ladies. The room may seem clean, but the mattress and all… Read Full Review

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★☆☆☆☆

“Great ! easy”

Written on: 10/02/2016 by kkulavi (1 review written)

Always good experience with Agoda. Great service… Read Full Review

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★☆☆☆☆

“refund against cancelled hotel booking awaited”

Written on: 09/02/2016 by bharatbb (1 review written)

I booked a number of hotels for Feb.2016 tour with in India. Due to some error, two hotels wbookbooke for same date n were immediately cancelled. Agoda site confirmed such cancellation n ensuing refund to my Icici account. Still awaited even after more than a month now… Read Full Review

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★☆☆☆☆

“things getting lost”

Written on: 19/01/2016 by Jovany273 (1 review written)

clothes, money got "lost", room service was poor, at times even the rubbish was not thrown away, bath area water got stuck daily causes flood in the room :) after a formal complaint it took days before they got back to you. but no resolution and a cover story that's BS… Read Full Review

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★☆☆☆☆

“Beware Misleading booking information”

Written on: 19/10/2015

My 18 year old daughter booked an apartment in London through Agoda. She completed the booking form as required and they issued the Hotel voucher having taken her money. When she provided details of identity to the Apartment owners to obtain the Access details they declined to accept the voucher saying they did not accept bookings from individuals under 25. The Agoda booking form only gave an adult and child (under 16) option. Agoda have refused to refund her money and have also taken a… Read Full Review

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★☆☆☆☆

“Disaster”

Written on: 11/10/2015 by emfnyeh (1 review written)

I called Agoda's customer service department to change the date of a hotel booking. Whomever I spoke with confirmed all the details of this transaction. After a long plane trip, I got to the hotel, and there was no record of anything of this nature being done. I had to pay twice the original amount of the booking to get a room. Fortunately there was one available. I got a customer satisfaction questionnaire from Agoda a month ago and was very specific about this. I've never heard… Read Full Review

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★☆☆☆☆

“Zero customer service”

Written on: 21/09/2015 by CannonClancy (1 review written)

I was an agoda user for the past few years until my worst experience last week. I booked my accommodation with them 6months prior to a trip because i dont want last minute hassle. But a day prior to my trip, they informed me thru an email that they cancelled my reservation simply because i failed to reply to an email they previously sent. What was worse was that i never even received ANY mail from them. And when i replied and explained that i never received any prior email from them, it took… Read Full Review

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★☆☆☆☆

“When travelling to California, booked a room through...”

Written on: 26/06/2015 by 161Gonzales (1 review written)

When travelling to California, booked a room through Agoda which I was charged for. I was then billed again by the hotel in question. Contacted Agoda to have the issue resolved but they are coneveniently doing nothing about it. Do not use this service unless you enjoy being charged twice for the same room… Read Full Review

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