Agoda Reviews - www.agoda.com

★★★★★
4.6 / 5
228
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★☆☆☆☆

“Bad experience”

Written on: 06/05/2016 by Olson475 (1 review written)

I had very bad experience with this website. It is mainly due to my carelessness but you guys can see how low it is. I was trying to book a hotel called " Campanile Nice Aeroport". Normally I do on booking.com. But because there will be a big concert on that day , all the rooms were sold out. I googled other website and found this agoda, luckily on that site, one room available in that hotel, so I hurried booked it. Because it is a modest hotel with a fair price as an airport hotel, and I am in… Read Full Review

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★☆☆☆☆

“Poor customer support, Changed Hotels on us...”

Written on: 03/05/2016 by sowards (1 review written)

We made reservations at a hotel that was close to the wedding party we are scheduled to attend. After making the booking and paying for the hotel, 2 days later we receive an email saying that the hotel can not accept us they are over booked, but we can stay at a choice of two different hotels 10 miles away. Oh yeah, then pay for our stay at the different hotels at check-in, then provide the bill to Agoda for reimbursement as the new hotels are hundreds of dollars more expensive. meanwhile we… Read Full Review

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★☆☆☆☆

“They did a super job”

Written on: 24/04/2016 by bvStevens327 (1 review written)

Found an inexpensive place quickly here. It was quick and easy. I was glad to find this service. Thanks a lot! … Read Full Review

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★☆☆☆☆

“Worst Poor Hotel-Baywatch Beach House”

Written on: 23/04/2016 by JohnnyMcFadden (1 review written)

Very Poor service, accommodation and food. Bedsheets and Pillow covers were spotted with blood (this shows the level of standard equal to govt. hospital beds) and zero % hospitality. Plz never ever go to this hotel rather please go to beach houses like Cherai Residency, Cherai Hotel or Ramada Hotel because end of the day you are spending the same amount but best quality. I booked a sea view standard room with AC for two nights referring to the pictures shown in the websites at Rs.2500 per… Read Full Review

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★☆☆☆☆

“KG Garden Guest House Flat A9, 3/F, Mirador Mansion”

Written on: 18/04/2016 by cindyb323 (1 review written)

To all ladies and to who it may concerned out there. If U are going to Hong Kong for holiday, DO NOT STAY IN KG Garden Guest House at Mirador Mansion. Its a super terrible place to stay. Don't be cheated by all the rooms photos as it is not what U see it will be when U checked in. I was on a holiday with my friend when we actually stayed at this terrible place. Mirador Mansion is full with complicated people and its super not safe for ladies. The room may seem clean, but the mattress and all… Read Full Review

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★☆☆☆☆

“Reliable! No penalty before the cancellation deadline....”

Written on: 25/02/2016 by vzRamos107 (1 review written)

Reliable! No penalty before the cancellation deadline. Flexible to plan the trip… Read Full Review

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★☆☆☆☆

“easy and dependable!”

Written on: 24/02/2016 by AmeliaStrong152 (1 review written)

Had to cancel an earlier reservation and had no trouble at all cancelling booking. It was fast and easy! Then made 2 additional new bookings and everything was done in less than 5 minutes!… Read Full Review

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★☆☆☆☆

“Bait and Switch”

Written on: 18/02/2016 by owSears276 (1 review written)

Have booked consistently through the years with Agoda. They now have chosen to send some of their bookings to booking.com, with an extremely different cancellation policy. Where Agoda used to uniformly have a 14 day cancellation policy and one night charge, my agoda booking this time when it cancelled before 14 days was charged fully. I think its horrible to have a company with one brand to do a bait and switch like that… Read Full Review

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★☆☆☆☆

“Great ! easy”

Written on: 10/02/2016 by kkulavi (1 review written)

Always good experience with Agoda. Great service… Read Full Review

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★☆☆☆☆

“refund against cancelled hotel booking awaited”

Written on: 09/02/2016 by bharatbb (1 review written)

I booked a number of hotels for Feb.2016 tour with in India. Due to some error, two hotels wbookbooke for same date n were immediately cancelled. Agoda site confirmed such cancellation n ensuing refund to my Icici account. Still awaited even after more than a month now… Read Full Review

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★☆☆☆☆

“things getting lost”

Written on: 19/01/2016 by Jovany273 (1 review written)

clothes, money got "lost", room service was poor, at times even the rubbish was not thrown away, bath area water got stuck daily causes flood in the room :) after a formal complaint it took days before they got back to you. but no resolution and a cover story that's BS… Read Full Review

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★☆☆☆☆

“This hotel has, in my opinion, lost the plot! We ask...”

Written on: 07/01/2016 by Keegant212 (1 review written)

This hotel has, in my opinion, lost the plot! We ask only for a clean room and comfortable bed which in fairness this hotel has provided us with on a number of occasions since 2008. Checking out early this time, as other reviewers have stated on this and other sites the place is dirty. Housekeeping shambolic, sheets that are threadbare, count the springs in your mattress while trying to sleep , I could go on......and on. … Read Full Review

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★☆☆☆☆

“Best price guarantee? I guess not”

Written on: 03/12/2015 by pjSanders135 (1 review written)

I book a hotel through Agoda and found better price from hotel its website, Sent best price guarantee claim form with evidence of the final price and conditions. Agoda rejected with the reason "The Booking conditions are unknown at the time of booking" Don't trust them anymore… Read Full Review

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★☆☆☆☆

“Beware Misleading booking information”

Written on: 19/10/2015

My 18 year old daughter booked an apartment in London through Agoda. She completed the booking form as required and they issued the Hotel voucher having taken her money. When she provided details of identity to the Apartment owners to obtain the Access details they declined to accept the voucher saying they did not accept bookings from individuals under 25. The Agoda booking form only gave an adult and child (under 16) option. Agoda have refused to refund her money and have also taken a… Read Full Review

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★☆☆☆☆

“prompt service and response”

Written on: 12/10/2015 by Bailey48 (1 review written)

I always book through AGODA and am fully satisfied with their services and follow ups. Thanks AGODA… Read Full Review

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★☆☆☆☆

“Disaster”

Written on: 11/10/2015 by emfnyeh (1 review written)

I called Agoda's customer service department to change the date of a hotel booking. Whomever I spoke with confirmed all the details of this transaction. After a long plane trip, I got to the hotel, and there was no record of anything of this nature being done. I had to pay twice the original amount of the booking to get a room. Fortunately there was one available. I got a customer satisfaction questionnaire from Agoda a month ago and was very specific about this. I've never heard… Read Full Review

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★☆☆☆☆

“Zero customer service”

Written on: 21/09/2015 by CannonClancy (1 review written)

I was an agoda user for the past few years until my worst experience last week. I booked my accommodation with them 6months prior to a trip because i dont want last minute hassle. But a day prior to my trip, they informed me thru an email that they cancelled my reservation simply because i failed to reply to an email they previously sent. What was worse was that i never even received ANY mail from them. And when i replied and explained that i never received any prior email from them, it took… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS”

Written on: 10/08/2015

Not worth the money. Staff and rude and the accomodation is disgusting. Dirty sheets and cutlery,cobwebs and holes in walls broken shower door. We informed the staff who said they were aware of the rundown establishment and that's what you get for a 2 1/2 star accomodation this is false advertising as Agoda rating is 3 stars. Photos are outdated as the rooms are run down. To make matters worse we could not shut the blinds and pedestrians could see through. My partner and I felt uncomfortable… Read Full Review

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★☆☆☆☆

“HOTEL RESERVATIONS”

Written on: 21/07/2015 by JoslynHagan (1 review written)

SITE EASY TO NAVIGATE, AND PRICES ARE VERY COMPETITIVE… Read Full Review

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★☆☆☆☆

“When travelling to California, booked a room through...”

Written on: 26/06/2015 by 161Gonzales (1 review written)

When travelling to California, booked a room through Agoda which I was charged for. I was then billed again by the hotel in question. Contacted Agoda to have the issue resolved but they are coneveniently doing nothing about it. Do not use this service unless you enjoy being charged twice for the same room… Read Full Review

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