Agoda Reviews - www.agoda.com

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★☆☆☆☆

“Do not use them!!!! ”

Written on: 12/08/2017 by Stiles300 (1 review written)

We booked 5 rooms at the Moon Ocean Giowan hotel for our business trip to Okinawa, Japan. Agoda canceled one of our rooms due to the credit card transaction not going through. They claimed that they sent us an email regarding the cancelation but we never received it. So, they have the ability to cancel your booking whenever they feel like it. They were able to use our corporate credit card for all the other rooms but for some reason, one room charge didn't go through. They charged our… Read Full Review

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★☆☆☆☆

“rude customer service”

Written on: 04/07/2017 by Nickolas339 (1 review written)

i have 2 bookings for same date, 1 of the booking was purchased with the breakfast at 6.599 millions the other is 6.999 millions (with no breakfast). i made a call to the customer service to canceled the 6.999 million with no breakfast into the 7.4 million with breakfast. Then, the customer service whose name was asep told me that he cannot proceed with my request because the hotel cannot authorized that before even asking the hotel. then, i asked him to speak with the manager who can listen to… Read Full Review

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★☆☆☆☆

“best site ”

Written on: 03/07/2017 by eoin26oreilly (1 review written)

always comes up trump , best rates and customer service is perfect… Read Full Review

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★☆☆☆☆

“Missing BA Avios.”

Written on: 04/06/2017 by TA2017 (1 review written)

BA Avios were not awarded after 30 days for eligible hotel booking at Agoda. I contacted to the customer service, however, the person replied did not know how to claim the missing Avios that any other partners would do. I was given a pointless automated answer how to use the website that I have followed more than 30 days ago. Other sites know how to award missing Avios claims in case of that your browser privacy setting prevented certain tracking though, Agoda customer service was very poor. It… Read Full Review

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★☆☆☆☆

“very efficient”

Written on: 04/06/2017 by hillmanchung (1 review written)

easy to use! Good price! Booking completed within a minute… Read Full Review

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★☆☆☆☆

“Did not work”

Written on: 21/05/2017 by SusanWK (1 review written)

Booked with Agoda for the first time through Kayak. I would NOT recommend. Left us stranded with NO reservation when we got to the hotel. I have used Kayak several times, but was a little hesitant when I saw this website… Read Full Review

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★☆☆☆☆

“Not User Friendly”

Written on: 24/03/2017 by BrookeMoody (1 review written)

On booking.com, the option for free cancellation is always chosen. But on Agoda, it's not. This is an issue because when you book it quickly or miss it by chance, it immediately would charge your credit card… Read Full Review

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★☆☆☆☆

“Screwed and glued over fifty”

Written on: 03/03/2017

In January of 2017 I used AGODA and was very satisfied. Re-booked to same hotel in India in March, I was charged for accommodations immediately, and within 2 days of trip received an email requesting copy of passport and credit card or my booking would be cancelled. What happened next is incredible. I am 73 years with no computer savvy so I called Brother Printers and spent 4 hours setting up to scan required documents. I send documents but they were refused because they were not in a… Read Full Review

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★☆☆☆☆

“Horrible Customer Service”

Written on: 27/02/2017 by AlyssaE (1 review written)

We will never book through Agoda again. We had to leave unexpectedly due to a family illness. We called asking for a refund due to a spontaneous illness of a family member. They concluded that medical documentation is needed for a refund. Due to patient privacy and HIPPA regulations documents could not be sent. Horrible customer service, not willing to work with customers. Very Heart-less… Read Full Review

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★☆☆☆☆

“good job. safe time and very happy steady lastime at...”

Written on: 25/02/2017 by shupingyung (1 review written)

good job. safe time and very happy steady lastime at taipei… Read Full Review

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★☆☆☆☆

“AT FIRST BOOKING HAS PROBLEMS THEN NOW HOPEFULLY OK”

Written on: 24/01/2017 by mikedelossantos (1 review written)

AT FIRST BOOKING FEW HOURS AGO, HAVE NOT RECEIVE EMAIL CONFIRMATION, THEN HAVE TO REBOOKED AFTER 3 HOURS THEN CAME OUT OKEY, HOPEFULLY NO DUPLICATE CHARGES… Read Full Review

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★☆☆☆☆

“EASY TO USE, BEST DEAL”

Written on: 22/01/2017 by Nikolasu40 (1 review written)

Hve used only twice, eay and no hassle… Read Full Review

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★☆☆☆☆

“Agoda is unfaithful ”

Written on: 20/01/2017 by Rileyb202 (1 review written)

I had a very bad experience from Agoda. I booked a hotel with offer showing pay later free cancellation whereas my credit card was debited and confirmation voucher says this booking is Non-Refundable. Also for another booking Agoda is getting the booking done through booking.com. It's better to book from other sites than Agoda which seems unprofessional team… Read Full Review

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★☆☆☆☆

“fast and easy”

Written on: 01/12/2016 by siokae0422 (2 reviews written)

been use agoda for many years until now still satisfied about all the prosedure… Read Full Review

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★☆☆☆☆

“Agora avoided to pay cashback. ”

Written on: 30/11/2016 by dronfx (11 reviews written)

I am very disappointed with agora.com. This company obligated to pay cashback, but they do not pay you cashback. Therefore at the end you have price higher for hotels booking. I will never go with them anymore… Read Full Review

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★☆☆☆☆

“Service”

Written on: 13/09/2016 by Keegan390 (1 review written)

I have been using Agoda for some years. Should you phone your concerns will be seen to with great professionalism. The offer are real and of good value. … Read Full Review

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★☆☆☆☆

“Do not use Agoda”

Written on: 04/08/2016 by Sarahdun (1 review written)

I booked part of our trip to the USA via Agoda. On arriving at the first hotel after a long flight the hotel had no record of our booking. Luckily I had my reservation details and they had a room and so allowed us to stay - they also said they would take the issue up with Agoda. On arriving home I was talking to a work colleague and they had exactly the same experience with non recognition of the booking - only their hotel refused to acknowledge their paperwork and they were left in the middle… Read Full Review

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★☆☆☆☆

“stayed here before”

Written on: 09/07/2016 by Miav205 (1 review written)

I HAVE STAYED AT THIS MOTEL BEFORE ON 2 OCCANITIONS DUE TO PRICE,CLEAN ROOMS AND STAFF… Read Full Review

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★☆☆☆☆

“Great website for booking , easy to navigate and...”

Written on: 08/07/2016 by TalonPeacock334 (1 review written)

Great website for booking , easy to navigate and information supplied is accurate … Read Full Review

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★☆☆☆☆

“terrible”

Written on: 06/07/2016 by den0245 (1 review written)

terrible service,never again bunch of cheaters… Read Full Review

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