written by Crabtreeop75 on 05/10/2022
I will never go back to Agoda after the terrible customer experience I received after their error. I booked a private room in a hostel because I caught a cold and they put me in a shared room. When I called they said it isn't their fault the error was on the provider they used and there was nothing they could do about it because it is non-refundable, but they will open a ticket and will get back to me. I had to go and book another hotel on my own as they did not offer any resolution. Customer experience is awful, I had to call back multiple times the next day and the only thing is they can provide Agoda Cash which is useless when you pre-book all your hotels. After looking and checking on the internet I found out they had a guarantee they could book me in a comparable room which they did not offer. I will never use Agoda again, the only job they have to do is book the right room and they could not do that. The call centre is rude and lack customer service. In the future I will be booking directly with the hotels/hostels, when you get sick on your trip and they can't even get you the right bed the discount is not worth it. In the future I will only use Expedia.
written by Arrozfrito on 19/07/2021
Honestly I’ve never had this terrible service before. This is probably the reason why no one knows about this website. I booked my reservation twice and twice instead of getting a confirmation I’m getting a cancellation email. Don’t waste your time with this website.
written by l3khanh on 08/04/2021
Bad experience with Agoda this time. Maybe will never book hotel rooms to this site again. Each time Agoda reached me with different person. Their system can't do anything, even change the booking after the payment.
written by on 22/01/2021
I was promised breakfast with the room, it was not available. No microwave, no coffee, no room cleaning for the entire 8 nights. No access to lobby because of covid 19. A gap under the room door, large enough for a small gator to come through. At least one roach with other ants and bugs in the room. If I wanted clean towels, I had to bring them the dirty towels, to get replacements. A third world stay, at best! Leaving early in the morning meant I did not receive a refund of an unexpected room deposit! Motel using covid 19, as an excuse for horrible service! It did have a pool, where I laid out some. The pool furniture was dirty! Nothing about the motel was in tip-top shape! I'm surprised that it had a Choice Motel Logo!
written by 24Klein on 13/11/2020
I found the entire booking process very convenience and effective. I enjoyed it very much. The selection varies very much.
written by eat1865suvcw on 10/08/2020
Much different than 60 years ago when we first visited the Up and St.Ignace. Thank you for walking us thru the reservation process.
written by HeathConley1959 on 10/06/2020
AC didn't cool. Light in bathroom didn't work. No hot water. No batteries in remote. Base boards were disgusting. Phone not even hooked up. Pool shut down by health department. Shower by beach didn't work. No personas at the site all night. It really sucked.
written by vasilwerwr335535 on 25/12/2019
We try to make booking at Incheon Airport Capsule Hotel No.1. There is no normal booking option first, just pay at the hotel. When booking been completed, we have lot of emails one from agoda with booking details, second from the property owner - confirmation email and third from agoda again with "ACTION REQUIRED: Secure reservation of your Agoda booking" I try to provide card details twice without success. Agoda hep desk tell me that the bank problem, bank tell thet the agoda has problem with this cards.... I do not have idea, who should be responsible for this but I not sure that I wish to use yuor service again.
written by federicoyan on 26/11/2019
Good food and very affordable, good location and quiet.
written by CHALAN on 26/11/2019
the receptionist didn't provide breakfast voucher if we book the room by agoda. we need to pay around Rm15 additional.
written by andrejoly on 13/11/2019
Booking a room through Agoda is as simple as a thai mile. Now looking forward to spending some good time there
written by Williamc2cWong on 08/11/2019
The Web page is easy to handle, very user friendly. It does not take much time to complete my booking, so, I would say it is a very fast experience. Very good.
written by disgruntled1122222 on 24/10/2019
we get sent offer vouchers to entice us to check out the deals but the reality is Agoda makes it very difficult to use these vouchers - I can never seem to find the 'Promotion' button that we are supposed to find to select the vouchers to use. Why is AGODA so shady? I really don't know. If you try to use the vouchers on the mobile app- you would be made to automatically PAY for your booking- WHY? because THERE IS NO WAY TO USE THE VOUCHERS ON THE MOBILE APP- but they don't tell you that. Very shady AGODA....
written by Weberlu233 on 15/10/2019
HI Team, I reserved a hotel with RESTI STAY BRIX yesterday. However, I am very upset because the cost of the room when I booked it was P10,700 and I got my bill from from my credit card and it shows P 14,394.46. This is absurd. I was charged more than the price on your website Explain to me why the charge is different on my card?? I also checked on the conversion but the charged on my credit was way to high. I am very upset with your website. I should only be charged P10,700 Now I have doubts if I would still use your website for future travels.
written by Gazman072 on 09/10/2019
written twice using online for and to date no response. money has been taken from my account on the6th October even though booking site said money would not be paid until 12 October and still no conformation. have sited Agodaextensively for my European holidays but the last 3 times i have used have had trouble. will probably not use again even if price is cheaper
written by on 28/09/2019
I haven't used Agoda before, but as their price for my requirement was good I thought I'd give them a try. The booking system was easy to use and I reached the booking confirmation stage in ten minutes. The credit card company authorised payment. Half an hour later an email from Agoda landed: "Cancelled Booking. Due to an unforeseen technical error, your booking was not confirmed" [yes it was, as the booking number shows. I have a screen-grab to prove it]. "We apolgise for any inconvenience from this highly unusual error......Make another booking." Thank you but no.
written by YamiletHarris299 on 20/09/2019
I booked our London Holiday at Finsbury Serviced Apartments only to find out when we arrived in London that the address was erroneously advertised! I was looking for hotels along Kings Cross Street, and this is what came out in my booking: Finsbury Serviced Apartments 13 Goodwin Street, Kings Cross Street, Pancras, London, UK N4 3HQ We were surprised after taking the cab that it took a long time for us to reach this place and it is actually so out of central London! The hotel clearly mis-represented itself and this is wrongful advertisement. We do not find the area safe and clean and clearly its on the outskirts... which does not bode for travellers who want to enjoy the popular sites of London. We ended up paying for one night stay which is too expensive considering the accommodations it was offering to us. We do not recommend this place at all. So not worth your time and money. We do not want anyone else to have this same experience. They should tell the truth!
written by Joaquinl181 on 31/07/2019
Was looking for a room at late date. Was the best rate after checking with other web sites. Thanks.
written by Daniellem1980 on 09/07/2019
thank you so much Agoda for making my dream trip easier to organise
Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.
We will email you when the question is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
As rated by our community of reviewers