Agoda Reviews - www.agoda.com

★★★★★
4.6 / 5
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★☆☆☆☆

“Did not work”

Written on: 21/05/2017 by SusanWK (1 review written)

Booked with Agoda for the first time through Kayak. I would NOT recommend. Left us stranded with NO reservation when we got to the hotel. I have used Kayak several times, but was a little hesitant when I saw this website… Read Full Review

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★☆☆☆☆

“Not User Friendly”

Written on: 24/03/2017 by BrookeMoody (1 review written)

On booking.com, the option for free cancellation is always chosen. But on Agoda, it's not. This is an issue because when you book it quickly or miss it by chance, it immediately would charge your credit card… Read Full Review

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★☆☆☆☆

“Screwed and glued over fifty”

Written on: 03/03/2017

In January of 2017 I used AGODA and was very satisfied. Re-booked to same hotel in India in March, I was charged for accommodations immediately, and within 2 days of trip received an email requesting copy of passport and credit card or my booking would be cancelled. What happened next is incredible. I am 73 years with no computer savvy so I called Brother Printers and spent 4 hours setting up to scan required documents. I send documents but they were refused because they were not in a… Read Full Review

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★☆☆☆☆

“Horrible Customer Service”

Written on: 27/02/2017 by AlyssaE (1 review written)

We will never book through Agoda again. We had to leave unexpectedly due to a family illness. We called asking for a refund due to a spontaneous illness of a family member. They concluded that medical documentation is needed for a refund. Due to patient privacy and HIPPA regulations documents could not be sent. Horrible customer service, not willing to work with customers. Very Heart-less… Read Full Review

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★☆☆☆☆

“good job. safe time and very happy steady lastime at...”

Written on: 25/02/2017 by shupingyung (1 review written)

good job. safe time and very happy steady lastime at taipei… Read Full Review

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★☆☆☆☆

“AT FIRST BOOKING HAS PROBLEMS THEN NOW HOPEFULLY OK”

Written on: 24/01/2017 by mikedelossantos (1 review written)

AT FIRST BOOKING FEW HOURS AGO, HAVE NOT RECEIVE EMAIL CONFIRMATION, THEN HAVE TO REBOOKED AFTER 3 HOURS THEN CAME OUT OKEY, HOPEFULLY NO DUPLICATE CHARGES… Read Full Review

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★☆☆☆☆

“EASY TO USE, BEST DEAL”

Written on: 22/01/2017 by Nikolasu40 (1 review written)

Hve used only twice, eay and no hassle… Read Full Review

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★☆☆☆☆

“Agoda is unfaithful ”

Written on: 20/01/2017 by Rileyb202 (1 review written)

I had a very bad experience from Agoda. I booked a hotel with offer showing pay later free cancellation whereas my credit card was debited and confirmation voucher says this booking is Non-Refundable. Also for another booking Agoda is getting the booking done through booking.com. It's better to book from other sites than Agoda which seems unprofessional team… Read Full Review

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★☆☆☆☆

“fast and easy”

Written on: 01/12/2016 by siokae0422 (2 reviews written)

been use agoda for many years until now still satisfied about all the prosedure… Read Full Review

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★☆☆☆☆

“Agora avoided to pay cashback. ”

Written on: 30/11/2016 by dronfx (11 reviews written)

I am very disappointed with agora.com. This company obligated to pay cashback, but they do not pay you cashback. Therefore at the end you have price higher for hotels booking. I will never go with them anymore… Read Full Review

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★☆☆☆☆

“Service”

Written on: 13/09/2016 by Keegan390 (1 review written)

I have been using Agoda for some years. Should you phone your concerns will be seen to with great professionalism. The offer are real and of good value. … Read Full Review

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★☆☆☆☆

“Do not use Agoda”

Written on: 04/08/2016 by Sarahdun (1 review written)

I booked part of our trip to the USA via Agoda. On arriving at the first hotel after a long flight the hotel had no record of our booking. Luckily I had my reservation details and they had a room and so allowed us to stay - they also said they would take the issue up with Agoda. On arriving home I was talking to a work colleague and they had exactly the same experience with non recognition of the booking - only their hotel refused to acknowledge their paperwork and they were left in the middle… Read Full Review

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★☆☆☆☆

“stayed here before”

Written on: 09/07/2016 by Miav205 (1 review written)

I HAVE STAYED AT THIS MOTEL BEFORE ON 2 OCCANITIONS DUE TO PRICE,CLEAN ROOMS AND STAFF… Read Full Review

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★☆☆☆☆

“Great website for booking , easy to navigate and...”

Written on: 08/07/2016 by TalonPeacock334 (1 review written)

Great website for booking , easy to navigate and information supplied is accurate … Read Full Review

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★☆☆☆☆

“terrible”

Written on: 06/07/2016 by den0245 (1 review written)

terrible service,never again bunch of cheaters… Read Full Review

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★☆☆☆☆

“bookings ”

Written on: 07/06/2016 by jeannieliew (1 review written)

as usual Agoda never fails me when it comes to value for money hotel stays . thank you… Read Full Review

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★☆☆☆☆

“There booking processed is flawed”

Written on: 05/06/2016 by ParkerStrong36 (1 review written)

Be extremely careful with Agodas booking system. Every other booking service starts the next day but there booking service starts a week in advance. This leads to bookings taking place when you can't use them and lost money as if you are within the 24hrs it is always a no refund, no change. Perhaps if I wasn't as tired as I was I wouldn't have got caught but by the same token when you are travelling you are always tired. I have been caught before so this is problem for me and I wonder how… Read Full Review

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★☆☆☆☆

“Bad experience”

Written on: 06/05/2016 by Olson475 (1 review written)

I had very bad experience with this website. It is mainly due to my carelessness but you guys can see how low it is. I was trying to book a hotel called " Campanile Nice Aeroport". Normally I do on booking.com. But because there will be a big concert on that day , all the rooms were sold out. I googled other website and found this agoda, luckily on that site, one room available in that hotel, so I hurried booked it. Because it is a modest hotel with a fair price as an airport hotel, and I am in… Read Full Review

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★☆☆☆☆

“Poor customer support, Changed Hotels on us...”

Written on: 03/05/2016 by sowards (1 review written)

We made reservations at a hotel that was close to the wedding party we are scheduled to attend. After making the booking and paying for the hotel, 2 days later we receive an email saying that the hotel can not accept us they are over booked, but we can stay at a choice of two different hotels 10 miles away. Oh yeah, then pay for our stay at the different hotels at check-in, then provide the bill to Agoda for reimbursement as the new hotels are hundreds of dollars more expensive. meanwhile we… Read Full Review

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★☆☆☆☆

“Worst Poor Hotel-Baywatch Beach House”

Written on: 23/04/2016 by JohnnyMcFadden (1 review written)

Very Poor service, accommodation and food. Bedsheets and Pillow covers were spotted with blood (this shows the level of standard equal to govt. hospital beds) and zero % hospitality. Plz never ever go to this hotel rather please go to beach houses like Cherai Residency, Cherai Hotel or Ramada Hotel because end of the day you are spending the same amount but best quality. I booked a sea view standard room with AC for two nights referring to the pictures shown in the websites at Rs.2500 per… Read Full Review

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