Ardmoor Reviews -

3.6 / 5
63% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Latest Reviews


“Harkila Pro Hunter X Trousers”

Written on: 13/10/2015 by EddieRhodes (1 review written)

Brilliant product - a cold wet day in the field and I was still warm and dry at the end. Thank you Ardmoor for again providing me with great service and brilliant out door clothing!… Read Full Review

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“Stay away from this company since they are the most...”

Written on: 07/03/2015 by Yeldud (1 review written)

Stay away from this company since they are the most disreputable company I've run across in my 60 years. I ordered several items from Ardmoor with the standard delivery charges that I paid for in the transaction. I never even got the items ordered due to a $200 plus dollar "brokerage fee" that I'd have to pay before receiving my ordered/paid for items. This fee was never mentioned in the transaction or any paperwork in this regard. Anyway, I refused the package since I couldn't afford this… Read Full Review

Willy765's Response to Yeldud's Review

Written on: 11/06/2015

Correct me if I am wrong but it sounds like you are from the US? I have bought things before and had them delivered overseas and ArdMoor had to take the UK VAT off the products and therefore I had to pay local duties on the items. Is this what has happened to you? I think it is fair enough.

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Ardmoor's Response to Yeldud's Review

Written on: 14/10/2015

That is correct Willy765. When we were made aware of the issue we arranged for the goods to be returned to us at our expense and refunded the customer in full as you would expect. Having already removed the UK VAT, the customer was wanting us to then also pay the import duty into the US.

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“Excellent service and superior quality”

Written on: 16/01/2015 by falconry (1 review written)

I have been buying from Ardmoor for a while, and why I come back time after time is because of the fantastic service supplied there. Nothing is too much trouble and if something needs returned there is no problem. If it is not there, and needs ordered, it is prompt, and reliable. Couple this with a very high standard of outdoor footwear and clothing offered at very reasonable prices, you have the perfect internet shopping experience. Why would I go elsewhere? Thank you Ardmoor… Read Full Review

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“Excellent service and delivery”

Written on: 05/11/2013 by KRbrechin (1 review written)

Musto Braemar jacket, ordered Thursday evening, delivered Tuesday morning as per delivery details Superb quality, (less than manufacturers list price), with free delivery Easy to use website Cannot ask for more. … Read Full Review

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“Expensive returns and no stock”

Written on: 14/08/2013

It cost £10 to return a £35 pair of shoes because they don't have a free (or pre-arranged) returns system – and then a replacement order for the size up was accepted but not delivered. When I inquired what was happening after two weeks, they said that the manufacturer had ceased to produce them and refunded me. What would have happened if I hadn't emailed?! So, final result: no shoes, two weeks wasted, £10 down. Upsetting. … Read Full Review

Ardmoor's Comment

Written on: 14/10/2015

We are sorry that you had this experience. We don't have a free returns service unless the goods are faulty. This is clearly stated on all our products and in our returns details. In the case of an exchange for another product then the customer pays for returning items to us in the cheapest way possible and we send the exchange items out at our cost on a tracked next day service.

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“3 weeks to receive 2 items”

Written on: 12/06/2013 by Amp13 (1 review written)

I ordered a fly rod and a fly reel to go with it for my daughter to use when we went fishing one and a half weeks after I had ordered. However, when it came to the big fishing day the items still had not arrived. I phoned a few days before only to be told that one of the two items was out of stock. Three weeks after I had ordered the items eventually arrived. Two weeks after the big fishing day, two weeks too late, Bare in mind that these people had my money for three weeks certainly makes… Read Full Review

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“Great customer service”

Written on: 11/07/2012

At last, a really good country sports website for all the family! I bought a ladies shooting jacket and neoprene wellies for my children - the advice was excellent and I now have a very practical jacket which manages to be stylish too. The children's wellies revolutionised the winter - no more complaining of cold toes! I am planning to buy the children's Seeland jackets soon too - especially with the current weather. The website was very easy to use and find my way around and the checkout… Read Full Review

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“I found this website when searching for proper sturdy...”

Written on: 04/05/2011

I found this website when searching for proper sturdy wellies for my children - their prices were excellent and had a great range to choose from. I even ended up buying a pair of boots for myself. The delivery service was as promised and I found the website easy to navigate. Great for anyone who likes outdoor activities - particularly field sports, like shooting jackets, fishing rods as well as a great range of clothes for farming ( I bought overalls for all my children and one for the husband… Read Full Review

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