Secure park Heathrow Reviews - www.secureparkheathrow.co.uk

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Latest Reviews

★☆☆☆☆

“Awful”

Written on: 13/10/2012

They didn't turn up at heathrow airport, didn't pick up my phone calls and I had to arrange car parking with a different company. Didn't get my money back either. HUGE WASTE OF TIME AND MONEY… Read Full Review

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★☆☆☆☆

“cancelling the confirmed booking 1 hour from heathrow”

Written on: 08/02/2012

Absolute jokers, donot use these clowns unless you want a phone call very close to departure with some cancellation story. The joker I spoke to was a complete waste of space. DONOT give your details DO NOT repeat my mistake… Read Full Review

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★☆☆☆☆

“Theives”

Written on: 21/12/2011

I echo everything said below. Had a moron of a bloke phone me 1 hr after we had been told to arrive saying that he was only a driver and there werent enough of them to collect my car . Bot all use that when my flight was a few minutes later. Purple parking were absolutely great . Use them or the T3 official people. No doubt this dimwit is a fully aware member of this criminal bunch though I suspect his moany downtrodden drawl is not an act and fully reflects his sad little lonely theiving… Read Full Review

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★☆☆☆☆

“Securepark - Be Warned!!”

Written on: 14/12/2011 by Cez242 (1 review written)

Securepark Heathrow is an awful company - having booked online with them, I followed all instructions and called when half an hour away to get no answer. I left a message on the answerphone and asked for a call back to confirm that they had received the message - no call came. I arrived at the terminal 10 mins early so waited at the alloted place. 10 mins after the arranged time, I called them again and their phone was switched off. I called again 10 mins later and it was still switched… Read Full Review

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★☆☆☆☆

“DO NOT MAKE A BOOKING WITH THESE COWBOYS!!!”

Written on: 03/12/2011

BOOKED MEET & GREET SERVICE WITH THIS COMPANY ON THE 31ST OCTOBER FOR TRAVEL ON THE 25TH NOVEMBER VERY QUICKLY RECEIVED CONFIRMATION EMAIL AND MONEY WAS TAKEN FROM MY BANK ACCOUNT. RECEIVED 2ND EMAIL THE NEXT DAY THANKING ME FOR OPENING AN ACCOUNT WITH THEM WHICH WOULD MAKE IT EASIER FOR FUTURE BOOKINGS. THESE WERE THE ONLY 2 EMAILS I RECEIVED FROM THEM. I CALLED SECURE PARKING 30 MINUTES PRIOR TO ARRIVAL AT HEATHROW TEMINAL 3 AS ADVISED IN CONFIRMATION EMAIL TO BE TOLD MY BOOKING HAD BEEN… Read Full Review

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★☆☆☆☆

“DISGUSTING COMPANY!!! DO NOT GO NEAR THEM!!!”

Written on: 23/11/2011

BOOKED ONLINE WITH EASE FOR A 6 DAY BREAK LAST MONTH. SPOKE TO SOMEONE 30 MINUTES BEFORE ARRIVAL AND CONFIRMED THE MEETING POINT FOR THEM TO COLLECT THE CAR. THEY NEVER EVER TURNED UP (EVEN THOUGH WE WAITED WELL OVER AN HOUR)!! WE WERE THEN UNABLE TO CONTACT THEM. I HAVE EMAILED THEM/TRIED CALLING AND THEY HAVE NEVER RETURNED COMMUNICATION. STILL WAITING ON REFUND AFTER HAVING TO GET ANOTHER (VERY GOOD) COMPANY TO PARK OUR CAR! DO NOT GO NEAR THESE PEOPLE... THEY ARE IN THE HABIT CLEARLY OF… Read Full Review

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★☆☆☆☆

“What a shambles.... no Meet & Greet service”

Written on: 20/11/2011

At 7.15am we phoned SecurePark Heathrow!! \"Car will be with you in 20 mins\". During the next 2 3/4 hours the message was \"Office temporarily closed\". Occasionally told \"car will be there shortly\". Finally got a relative to rescue us and take us to the car yard (Wrexham Car Sales!!). Solitary woman eventually found necessary keys to extricate our boxed in car. No answer to our emails and letters - no sign of any refund .... \"Addressee gone away\"........ Horrendous experience… Read Full Review

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★☆☆☆☆

“DO NOT EVEN THINK ABOUT USING THIS COMPANY”

Written on: 07/11/2011

I arrived Heathrow on time and had called Secure Park. They didn't show up. I rang every 10 minutes for over an hour, when they did answer the phone and mostly you can't get through, they said they would be there in 10 minutes. They turned up 1 1/4 hours late and the only reason I caught my flight was because it was delayed. On the way back it took nearly 2 hours for my car to turn up. They have been subject to BBC Watchdog investigations after complaints. I have researched further and they… Read Full Review

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★☆☆☆☆

“Leave your car at your own risk-you may never see it...”

Written on: 07/11/2011

DO NOT PARK AT SECURE PARK HEATHROW - YOU MAY NOT SEE YOUR CAR AGAIN OR YOU MAY HAVE TO WAIT HOURS AND HOURS FOR IT TO BE RETURNED. YOUR CAR MAY BE PARKED ON STREETS OR COUNCIL LAND AND MAY BE SUBJECTED TO DAMAGE. I booked via the Secure Park Heathrow website and paid by credit card. I was travelling to the other side of the world with a long journey ahead of me so wanted an easy life and to get as close to check in as possible. I received confirmation from the website which gave a number… Read Full Review

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★☆☆☆☆

“Terrible Service”

Written on: 30/10/2011

I went to India for a meeting and booked Secureparkheathrow for my BMW 7 series Meet & Greet service. On arrival to Heathrow I have to wait for 45 minutes to 1 hr for my car to be collected ( called 8-10 times to get through the office). The driver was very new and he does not know even the routine protocols and did not give any paperwork and was asking me the normal procedures. Reluctantly, I gave my car and called the office and was reassured that my car was in safe hands. On return I have to… Read Full Review

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★☆☆☆☆

“Avoid like plague”

Written on: 23/10/2011 by sue123456 (1 review written)

Asked to ring 1/2 hr from Heathrow on outward journey. Spent entire time trying to get through but no answer. Finally got through when at Heathrow and car picked up. On return rang at 9.45am to say arrived back and expected them to be there approx. 3/4 hr later. Spent next 2 hrs either not getting any answer to being told car was blocked in by 2 other cars and they couldn't find keys! Finally car arrived after 2 1/2 hrs late with 70 miles on clock. Whilst waiting at Heathrow spoke to local… Read Full Review

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★☆☆☆☆

“Awful SecurePark Heathrow - my car reported as stolen”

Written on: 30/09/2011

Arrived back to Heathrow after a business trip to Paris and attempted to call SecurePark Heathrow but both of their contact numbers were 'disconnected'. After 3 hours of not knowing what to do I was informed this company had gone into administration and that I should call the olice and report my car as stolen which I did. An hour later the police managed to contact this company and my car was returned by the 'manager' with no explanation for my 4 hour wait at the airport, he had no paperwork… Read Full Review

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Nanugg's Comment

Written on: 30/10/2012

Dont Confuse Heathrow Secure Park with Secure park Heathrow.

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★☆☆☆☆

“Damaged Vehicle,no response or resolution!!!!!”

Written on: 11/08/2011

We parked our vehicle for 2.weeks,vehicle was returned to Terminal 1.On inspection,the front of the vehicle was damaged.Have spoken to Robert who I pointed out the damage to. I have had no other response from Secure Park Heathrow.When I again spoke to Robert,he mentioned company was run by a father & son,the father runs a pub and I wouldn't be surprised if the car had been left in the pub car park for the last 2 weeks. DO NOT USE THIS COMPANY EVER!!!!!!!… Read Full Review

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★☆☆☆☆

“Not Secure Park Heathrow!”

Written on: 04/08/2011

In April 2011 we left our vehicle, we thought, in the safe hands of Secure Park Heathrow. We were met at the departure area of Heathrow and left the vehicle with the driver. When we returned, 2 weeks later we phoned Secure Park so that they could meet us at Arrivals to be told that the vehicle had been stolen and they had sent us an email. No representative from the company had the decency to meet us at Arrivals to explain what had happened, and we had to arrange a hire care to get us back… Read Full Review

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Guest's Comment

Written on: 06/08/2011

We share a similar experience as our car was stolen at the same time. I urge you to contact Trading Standards. Rob Abell from the Windsor Trading Standards would like to hear about it.

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★☆☆☆☆

“Avoid at your peril!!!!!!”

Written on: 03/08/2011 by carolinebellydancer (1 review written)

We left our car at heathrow terminal 5 for four days, we picked up the car no problem but on cleaning out the car a couple of days later we noticed a car parking receipt for the day before our return at a different terminal at heathrow. It turned out that our car was being used to drop drivers off to collect other cars. Do not use this company unless you are happy for your insurance to be invalidated and the for them to use your petrol and use your car as a taxi… Read Full Review

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★★★★★

“Great Company - Highly recommended!”

Written on: 29/07/2011 by mkoijnbhu (2 reviews written)

I travel a lot and have shopped around these parking companies in the past with mixed results - but the service I've had from Securepark since I first tried them about 18 months ago has been first rate. Must have used them 12 or 15 times now and they've always been bang on time for departure and arrival - and very good value. Have recommended to a number of friends and colleagues and they have all become converts too!… Read Full Review

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Guest's Response to mkoijnbhu's Review

Written on: 04/08/2011

This report is blatantly false - just read the other reviews.
The Park Mark logo has finally been removed from their website.

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★☆☆☆☆

“SecurePark Heathrow”

Written on: 07/07/2011

If you've had problems with this company, please contact your local Trading Standards. Rob Abell from the Windsor Trading Standards would like to hear about your experiences, particularly because they are displaying the Park Mark logo on their website and are not members… Read Full Review

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★☆☆☆☆

“AVOID this NOT SECURE car service”

Written on: 28/06/2011

Hi We left our car with SECURE PARK HEATHROW and returned to find our sat nav had been stolen. In hind sight we should of taken it with us but we had hidden and with a name like "SECURE PARK" we didn't think there would be any issues. The owner of the company played dumb when we tried to get to the bottom of what had happened to it and to this day we have had no sat nav returned and not even any compensation. AVOID at all cost!!! VERY DODGY!!!!… Read Full Review

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★☆☆☆☆

“FALSE CLAIM”

Written on: 12/06/2011

AVOID this meet & greet. Just checked out their Park Safe logo on website secureparkheathrow.co.uk. They DO NOT belong to this scheme - verified by safer parking scheme @ britishparking.co.uk… Read Full Review

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★☆☆☆☆

“CARS STOLEN FROM THIS MEET & GREET ”

Written on: 04/06/2011

DO NOT use secureparkheathrow.co.uk In April 2011 my car and 2 others were stolen whilst in their 'care'. Police confirmed that they had been taken from an unsafe, unsecured parking area with no CCTV. The keys had been taken from a box left in another car. The police did not even have a record of the theft of my car. I had to report it 3 weeks later when I returned from holiday. I was left stranded at the airport. They did not want to know. They do not answer their emails, texts or… Read Full Review

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