Rent Locauto www.locautorent.com Reviews

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★☆☆☆☆
1.4 / 5
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Latest Reviews

★☆☆☆☆

“Don't use it!”

Written on: 20/12/2014 by 323Rice (1 review written)

It seemed everything was ok, until after a few months. First they charged for more 1 day (around 100€, since it's the standard price) because we arrived 1 hour later, but nobody said nothing when we returned the vehicle... Then they started to charge almost 50€ for what was supposed to be traffic fines, which never had none during the stay in Italy, neither received at home any. Had to cancel the credit card so this can stop, it's unbelievable how unserious this company is! Don't use this… Read Full Review

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★☆☆☆☆

“Charged for damage already there”

Written on: 26/11/2014 by cwStrickland361 (1 review written)

On collection (that took over an hour due to serious disorganisation and staff shortage), car was filthy - it's just back in was excuse. No water in wipers, staff not happy when this was pointed out to them. Previous hirers half drunk coke bottle in car and paperwork. As was getting suspicious of Locauto even before getting to the car I decide to film the handover of the car as 2 points of damage was pointed out. I filmed as the woman pointed out the 2 small scratches and said "the damage on… Read Full Review

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★☆☆☆☆

“Ripped off 540 euro - Accused of damage we did not make ”

Written on: 20/11/2014 by 258Gunn (1 review written)

Scandalous - undecent business. We had a car with 21 damages at time of pickup (you can imagine how impossible those are to validate). At dropoff, we were accused of a 22nd one, the invoice is 540 euro, which is kept from our deposit. I am completely flabbergasted that such business can even happen.... You better rent a car elsewhere, even if that would be slightly more expensive… Read Full Review

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★☆☆☆☆

“Firstly, go to Flickr, and type in Locauto. There you...”

Written on: 10/11/2014 by Sawstonian (1 review written)

Firstly, go to Flickr, and type in Locauto. There you will see a photo of the damage I was accused of doing, and had €320. taken off my credit card I hired the car thru Rentalcars.com in the UK. I would class them as very unsympathetic. Do not use Locauto… Read Full Review

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★☆☆☆☆

“Company full of bandits”

Written on: 03/11/2014 by MaraHurley (1 review written)

They charged me with more than Euro 800 with wrong statements, unnecessary insurance, pressure and lies. Never use service of this horrible company!… Read Full Review

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★☆☆☆☆

“Rented a car in olbia Italy and returned in perfect...”

Written on: 29/10/2014 by Hartley479 (1 review written)

Rented a car in olbia Italy and returned in perfect condition. 1 month later charges for mystery damages appeared on my credit card. Worst custoimer service. Staff on phone and on the ground as rude can possibly be, but the fraudulent charges the icing on the cake. AVOID AT ALL COSTS… Read Full Review

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★☆☆☆☆

“I have just comeback from Brindisi Italy locauto are...”

Written on: 18/10/2014 by KennaMcKay (1 review written)

I have just comeback from Brindisi Italy locauto are not going to get away stealing €70 from me . I dropped the car on their space parking bay not body to great you I waited for 10 minutes then made my way to their office a man at the desk asked to wait to be served but asked me for my car voucher which he passes on to his assistant by this time he goes outside to inspect my car , the man in the office kept me at the office whit him until his colleague came back he then advice me to escort… Read Full Review

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★☆☆☆☆

“ Extortion , Unsafe ”

Written on: 11/10/2014 by ecRuiz171 (1 review written)

I had the misfortune of hiring a car at Milan Linate Airport . Soon after leaving for an important meeting the Oil indicator started flickering . After I checked the oil level which was normal Locauto informed me that 20 liters of oil had been put in the car and this was OK. Prior to the end of my stay a second light indicating an oil problem started lighting .I contacted Locauto to voice my concern for my safety due to potential engine blowup , I received a rude reply asking to take… Read Full Review

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★☆☆☆☆

“I felt cheated by Locauto at Ciampino Airport”

Written on: 04/10/2014 by Porterdc277 (1 review written)

Due to the lack of information about the conditions applied to car time return, we were charged an extra fee by Locauto at Ciampino Airport (Rome). At the time of delivering the vehicle, we were told everything was all right. But a month later I received a charge of 159€ in my credit card with no explanation. I do not recommend renting a car with Locauto. ----------------------… Read Full Review

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★☆☆☆☆

“They Rip You Off for damages”

Written on: 04/10/2014 by Moorezp165 (1 review written)

They offered low rental price to attract you but will rip you off when you make the slightest damages to the car. Unlike professional car rental company, they do not explain to you what are considered as damages and what are the charges for various damages when you collect the car. I was charged a total Euro 225.00 for 3 scratches (Euro 75 per scratch) on the wheel. Other rental company such as Enterprise Car do not even charge for such damages on wheel… Read Full Review

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★☆☆☆☆

“Don't use!!”

Written on: 24/09/2014 by Carroll199 (1 review written)

Please do not spoil you holiday / travel by using this car hire company. We booked a car on line and collected the car from the airport in Sardinia. They advised us that the car was new and that we wouldn't have any problems but if we did we should call the customer care number. Within half an hour we heard a loud bang and the car stopped in the motorway. We phoned the customer care line and they were not helpful. It was hot, and we had been travelling since the early hours with two small… Read Full Review

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★☆☆☆☆

“Do your self a favor, don't book through them!”

Written on: 24/09/2014 by lwJarvis317 (1 review written)

We have ranted a car for 5 days with Locauto Italy, booked a Renault Clio or similar. WE Picked up the car at Rome's airport on Sep 11th, 2014 and return in Rome's central station called Termini on Sep 15th, 2014. At first it was easy to find them in the airport.. When we got to the front desk, we were asked for a credit card for guarantee. Since we didn't sign for their insurance policy (which was very expansive) they blocked our credit card for 1000.00 Euros. We understood their Necessity… Read Full Review

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★☆☆☆☆

“Unscrupulous Company, Do not Use!!!”

Written on: 20/09/2014 by christopuk (2 reviews written)

I hired a 9 seater VW minibus from Locauto at Verona Airport, Italy. After driving for about 30 minutes, having covered 20Km in heavy traffic, the clutch burned out. Despite the short time I had had the car, and the fact that it had 55,000km on the clock, they held me responsible for the damage and debited my credit card with 1200 Euro. … Read Full Review

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★☆☆☆☆

“People, stay away from them, I would rate a 0”

Written on: 20/09/2014

Locauto rental cars SUCKS !!!! Please stay away from them. Takes you're money for nothing in return… Read Full Review

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★☆☆☆☆

“Roof not insured”

Written on: 18/09/2014

We hired a car with Locauto for a weeks' holiday in Sorrento as part of the flight/accommodation package booked online. This included basic car insurance which I opted for. when we got to the airport to pick it up we were told that this insurance carried a massive excess for any damage at all however small and so we opted to take out extra insurance (about 200 euros for one week on top of what we had already paid) This was to cover everything except burglary (for which we were offered no… Read Full Review

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★☆☆☆☆

“Never Hire a car from this company”

Written on: 14/09/2014 by Maher337 (1 review written)

We hired a car from this company (the worst I have ever used ) in Catania Airport. We queued for around an hour as each person took at least 20 minutes to deal with. The staff were very slow and completely unbothered at the queue of irate people in front of them. The car itself was ok. When dropping it off they said there were dents on the roof which we definitely didn't do. We only used the car to get to the hotel at the beginning of the holiday and back to the airport at the end and where… Read Full Review

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★☆☆☆☆

“STAY CLEAR”

Written on: 06/09/2014 by Marc8321 (1 review written)

Picked up the car at Alghero airport on the 2nd of september, they charged an add. €1100,00 on the VISA. Drove to Olbia, car stolen on the 4th, many many phonecalls to locauto, answer: Go to police and report it and take key and police confirmation to rental desk, we will help you there...... €70 on taxi's up and down to police and airport, very rude staff. Told me they will not. replace the car today, they need authorisation from Milan. Today 2 days later after appr. 10 phonecalls to… Read Full Review

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★☆☆☆☆

“CAUTION: Cheap rental price but very expensive afterwards”

Written on: 06/09/2014 by Daltonpe334 (1 review written)

Locauto’s rental price may be slightly cheaper than its competitors but you will be pressured to pay exorbitant amounts for minor “damage” when returning the car. They charged me €75 for scratches to one wheel, which were very minor and, I suspect, already there when I rented the car. Most renters and rental companies would not even flag such minor scratches. If you don’t accept their ridiculous “damage” charge, they will threaten a €99.06 Damage Administration Fee for not… Read Full Review

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★☆☆☆☆

“comment obtenir préjudice dommages occasionnés par...”

Written on: 05/09/2014 by Petersonog69 (1 review written)

Bonjour, quelqu'un a t-il un e-mail pour écrire à Locauto, ou quelqu'un a t-il pu récupérer son argent et de quelle manière… Read Full Review

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★☆☆☆☆

“Very Bad Company”

Written on: 03/09/2014 by LeiaErickson (1 review written)

They are too slow, too rude and unprofessional. They cahrged 40 euro for a plastic wheele damage witout giving any information. Moreover, after 1 month they charged 1072 euro again witout my permission any any explanation. I can not get contact with them becauase they are not taking phones or directing another person! I still do not know what is the reason of this charge and how I can take it back!… Read Full Review

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