Rent Locauto www.locautorent.com Reviews

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“DO NOT USE LOCAUTO UNDER ANY CIRCUMSTANCES !”

Written on: 22/07/2014 by suegee (1 review written)

I am ashamed to say that I read the reviews and still booked with them as money was really tight and they were the cheapest. I guess there is a reason for that. We collected the car from Bergamo airport and checked it for damage against their own sheet of paper where they mark any damages they (apparently) know of. We checked very thoroughly and found none, we couldnt even see the one they had marked. Brought the car back 9 days later and a young guy immediately came over and started checking… Read Full Review

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★☆☆☆☆

“It's a fraudulent company... More then all with tourist”

Written on: 21/07/2014 by Vaughn2 (1 review written)

It's a fraudulent company... More then all with tourist... First of all you, reserve your car by an internet company ( like rental cars, low cost company) then when you arrive at Cagliari airport they Forse you to buy a full insurance for 166 € with 350€ deposit for 9 days of vacation. Then you have to control very well the car when they give it coz I heard people returning the car with a small scratch that it already had, and the locautorent made them pay for the damage: 180 €… Read Full Review

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★☆☆☆☆

“Avoid, Not Recommended!”

Written on: 20/07/2014 by Paulcomp (2 reviews written)

Although we had an amazing holiday one aspect of out trip to Italy has left a bad taste. Below is detail of our experience of hiring a car from Locauto. I hired a car from Locauto through the website Rentalcars.com. We were looking for an inexpensive means of transport that would do the job efficiently, so we chose a Fiat Panda - cheap and cheerful. We flew into Pisa, and collected the car from the large depot and compound area shared by several car hire companies adjacent to the… Read Full Review

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★☆☆☆☆

“I rented a car from Locauto at Bologna Airport. When I...”

Written on: 18/07/2014 by Simpson40 (1 review written)

I rented a car from Locauto at Bologna Airport. When I brought it back a few days later, I phoned the desk from the parking place, asking if I should wait for an attendant. That was not necessary, I could come tp the desk straight away. The staff never even mentioned the possibility of checking the car and dismissed me after two minutes. The next week I received an email, stating that there was damage and they would charge my credit card for €297. No proof, no photo, no expert report. I… Read Full Review

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★☆☆☆☆

“Die schlechteste Mietwagenfirma”

Written on: 18/07/2014 by 484McNeil (1 review written)

Ich miete im Jahr ca 15-20 Autos als Tourist und es war nirgens so schlecht wie bei locauto. Vorsicht beim übernehmen des Autos, ich habe zusätzlich zu den 5 Mängeln noch weitere 3 entdeckt. Beim retournieren des Autos am Flughafen Mailand in einem frei zugänglichen unbewachten Parkhaus habe ich es ohne Schaden auf den Parkplatz gestellt. Da es leider früh morgens war, erfolgte die Übernahme ohne mein Beisein, und siehe da, es wurde ein nicht dokumentierbarer Schaden festgestellt, der… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY”

Written on: 16/07/2014 by cartersheff (1 review written)

Hired a car from this company for one week this june at Verona airport. On returning the car about 4 or five small stone chips around the rear wheel arch were bought to my attention. The chips were hard to see and were normal wear and tear for any car let alone a hire car but I was told I would be charged 299 euros and if I did not sign to admit responsibility I would be charged another 100 euros for any future challenge against the damage. With under an hour to take off and with stress levels… Read Full Review

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★☆☆☆☆

“Locauto Olbia...never, ever again.”

Written on: 16/07/2014

I've never reviewed a car rental agency before (I'm Avis Preferred so usually use them) but our experience with Locauto at Olbia airport was so bad I felt compelled to say something. Booked Locauto car in advance on the website and paid - it was the cheapest option by a fair amount. Flight landed at 9pm, at the rental car building by 9.20 and faced with an enormous line at Locauto. All the others (Avis etc - there are about a dozen) were significantly more quiet. Four people on the counter so… Read Full Review

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★☆☆☆☆

“They charged my credit card for the damages which did...”

Written on: 15/07/2014 by bvCarver401 (1 review written)

They charged my credit card for the damages which did not existed. After 5 days after returning the car ( they refused to go with me and check the car!!!) they sent me an email saying that they charge me with few houndreds euros for damages they found. Just like that . No inspection report , without any pictures,without prove from insurance company - nothing. They held 1300 euro deposit for 2 weeks when i rented the car for single day. At the desk they informed me that the deposit will be… Read Full Review

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★☆☆☆☆

“Serious overcharge for refuelling”

Written on: 13/07/2014

The complaint is about the fairly outrageous fuelling costs that are charged by Locauto where I recently have rented a car. I am referring to the price of the gasoline at 2,24 Euro ex VAT per litre as compared to roughly 1,80 euro per litre in the period including VAT per litre. In addition they charged 35 euro for the refuelling 'service'. … Read Full Review

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★☆☆☆☆

“NEVER USE LOCAUTO, MILAN MALPENSA”

Written on: 11/07/2014 by Coxsn190 (1 review written)

Renting a car through LOCAUTO IN MILAN, MALPENSA AIRPORT in JULY 20´14 The worst rental Company ever, with 1. extremely unclear terms and conditions, 2. you do not necessary get the car you paid for (no cars available) 3. extremely un-polite - and un-professional!service personnel at the garage, no understanding of customer service or mindset at all - we were terrified and afraid when returning the car 3. request of additional credit deposit at the airport : which they hold for the rental… Read Full Review

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★☆☆☆☆

“BARI AIRPORT CAR HIRE”

Written on: 11/07/2014

WE HIRED A CAR FOR 1 WEEK FROM BARI AIRPORT. BECAUSE OUR SON IS IN THIS BUSINESS WE PHOTOGRAPHED ALL MARKS ON THE CAR BEFORE RENTAL. ON RETURN WE WERE INFORMED OF A DENT IN THE ROOF. THIS WAS NOT NOTICEABLE IN BRIGHT LIGHT AND DID NOT OCCUR DURING OUR RENTAL. LOCAUTO THEN CHARGED US £402.67 FOR THE REPAIR EVEN THOUGH WE HAD COMPLAINED ON THE RETURN AND COMPLETED A FORM TO STSTE THIS...WE REATAINED A COPY OF THIS. FORTUNATELY WE HAD EXCESS INSURANCE FROM BOOKING.COM BUT THEIR ADMIN FEE STILL… Read Full Review

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★★★★☆

“Perfectly good car hire company”

Written on: 09/07/2014 by 492Mills (1 review written)

I have now hired a car from this company four times in four different Italian airports and I have never had a problem with them. They are invariably the cheapest and they offer things like free second drivers which is great. A few tips: 1) Get excess insurance from a third party before you arrive. It is MUCH cheaper than the the cover they offer. You will have to fill in a form when you get home if you need to claim but it should be straightforward. 2)Dont expect the queues to move… Read Full Review

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★☆☆☆☆

“Locauto - Stay away at all costs!”

Written on: 08/07/2014 by albertz3 (1 review written)

We recently hired a car at Brindisi Airport for a long weekend and it has cost us lots of money and aggravation. This firm looks to rip-off tourists, be warned! We arrived at Brindisi airport from Stansted and were at the head of the rental queue. After a lot of form filling we had to provide an unusually high deposit of € 1,100 before we could collect the car. Check- out in the parking lot consisted of walking around the car noting any scratches and dents, minor scuff on alloy wheel noted… Read Full Review

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★☆☆☆☆

“Don't hire from Locauto !!!”

Written on: 04/07/2014

Don't ever hire a car from Locauto! We hired the car via carrentals.com. Weeks before the carrental, we were already charged the full bill! Arrived in Alghero, there was a line of about 10 - 12 people, with 2 people behind the desk. After almost 2 hours! we finally had our car! We had to fill in everything again by hand, although they already knew almost all they had to know from the reservation via internet. And after we returned home, they charged us again! Now we have to see we got that… Read Full Review

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★☆☆☆☆

“I used this company and all i can say it is the worst...”

Written on: 03/07/2014 by 53Ogden (1 review written)

I used this company and all i can say it is the worst company ever. I had booked the car from rental cars and the driving license had a letter different from that of the booking and they made a hole story for that and had to wait 2 hours till a clarified with rentalcars.com call center. ok than they wanted 2000Eu + 100 Eu as warranty and fuel. Ok i made for 2 days car insurance 90eu and than this warranty was 700 Eu. At my return there was a rude boy who didn't come to see the car but only… Read Full Review

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★☆☆☆☆

“bbb”

Written on: 02/07/2014 by 125Molloy (1 review written)

no flexibil bad organisation Too much complicated Bad staff too much money for garantie … Read Full Review

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★☆☆☆☆

“BIG, BIG, BIG WARNING FOR THIS COMPANY!!!”

Written on: 01/07/2014 by George496 (1 review written)

I don't know where to start. I have now blocked my credit card. 1) The insurance of €140 payed to rentalcars.com was worth nothing according to Locauto. Instead they wanted us to pay an extra insurance of €530 for a car costing €450. When we didn't they reserved €2000 on my credit card + €100 for the fuel. 2) At the return of the car they inspected it as if they were going to buy it. Of course they found a small scratch underneath the front spoiler (which was already damaged in… Read Full Review

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★☆☆☆☆

“I wish I had read the other reviews before I rented...”

Written on: 28/06/2014 by chroyce (1 review written)

I wish I had read the other reviews before I rented with LOCAUTO at Rome FCO airport. They pulled the same thing on me. I rented in the morning. Attendant said they would hold 1000 Euros for possible damages and that would be the max amount they could charge. I never heard that before. Car was in a very dark garage. Attendant said not to worry about small scratches. There were already 10 recorded major dents and scrapes on the car. I only had it for 6 hours and it was parked by itself in a… Read Full Review

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★★★★☆

“Good Service”

Written on: 27/06/2014 by Antheajoy (1 review written)

Hired from locauto in Piza airport via rental cars.com. Brilliant service, lovely car, very helpful staff… Read Full Review

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★☆☆☆☆

“LOCAUTO = MAFFIA!!”

Written on: 27/06/2014 by SonnyGardner284 (1 review written)

Do not rent a car with these people. This is pure maffia!! Maybe they are a bit cheaper but afterwards they send you an invoice for damages to the rental-car. They just take it from your credit-card and there is nothing you can do! Afterwards you cannot talk to anyone there is no phonenumber! Questa gente sono maffiosi!… Read Full Review

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