Rent Locauto www.locautorent.com Reviews

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Latest Reviews

★☆☆☆☆

“Administration fee, 1 year after we rented the car!”

Written on: 23/08/2014 by Dickeyyw449 (1 review written)

We rented a car from Locauto in Rome in july 2013. After one year they are sending us a new invoice: 45 euro of administration fee. We have never heard of this fee, but the Company says that this was written in the contract ( all contracts) So, never use this Company!!! … Read Full Review

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★☆☆☆☆

“We brought car back to Bari airport and were told that...”

Written on: 17/08/2014 by Catherin22 (1 review written)

We brought car back to Bari airport and were told that we had done damage to the back of car whic we know we hadn't. There was no way we could argue as it was not highlighted on picking up the car. We received no paperwork with the rental, just shown pictures on a hand held device. While we were there trying to fight our corner, three more renters brought their cars back. One was told there was damage to the bonnet, which they said was not done by them, another told they had booked a petrol car… Read Full Review

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★☆☆☆☆

“rude and offensive and unreliable”

Written on: 16/08/2014 by MarcoGM (1 review written)

destroyed the start of out holiday in Venice, Italy. People in front of us in the queue and after us were dismissed one after the other (4 in time i was there) by a extremely rude and offensive staff, who managed to find fault with each person's booking and refused to proceed. The same happen with our booking, we went to Eurocar and got another car without any problems (Locauto wouldnt accept my credit card, the same one i used for the booking online - Eurocar had no problems). I have never… Read Full Review

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★☆☆☆☆

“Worst Car Rental Company Ever”

Written on: 13/08/2014 by BentleyLittle (1 review written)

Unfortunately I suffered a miss-selling of "zero excess" insurance. Despite being told the insurance covered "everything" it seemingly didn't cover the minor scrape on the alloy wheels. When collecting the car the Locauto rep said I didn't really need to check the car as "everything" was covered. This was a lie - when returning the car I was told wheels and tyres aren't covered! The rep mentioned something about "super zero cover" ... Don't fall for this - if you do use Locauto take… Read Full Review

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★☆☆☆☆

“Rude and unhelpful”

Written on: 13/08/2014 by ChaimNelson (1 review written)

Arrived at Venice airport to find that they would not accept the Credit card that our booking was done with. We suggested that I being the wife and second driver had my credit card with me and could use it instead. The young woman in charge refused this solution and instead went on to being totally obnoxious and rude. After leaving us at a loss for words, she then proceeded to be just as rude to the next customer ! We refused to give in but by this time 30 min had passed and they did not have… Read Full Review

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★☆☆☆☆

“DON'T rent from them”

Written on: 12/08/2014 by Talepstein (1 review written)

They charged my credit card for the damages which did not existed. DON'T rent from them… Read Full Review

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★☆☆☆☆

“Terrible Experience with LOCAUTO at Rome”

Written on: 06/08/2014 by 12eddie (1 review written)

I have had a terrible experience with Locauto, but at the Fuimicino airport desk. I have also been charged with damages which weren't caused by me, and the customer service is extremely rude and the agent at the return desk was verbally abusive to me and my colleague and, in addition, tried to physically remove my camera phone after I took photos of him and the supposed damage to the rental car. I have now contacted my bank to dispute the charge, and will also take it up with the European… Read Full Review

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★☆☆☆☆

“One of those rip off car rental companies - don't use them”

Written on: 01/08/2014 by QuentinVaughan1989 (1 review written)

I'm a very experienced traveler and use car rental companies at least 20 times a year. I've seen them all and Locauto are in the bucket of the ones who make their money the ugly way. They will rip you off. Things to watch out for with them: 1) Upgrade costs. We rented with them through their Rome CIA airport office. We were offered a car upgrade for 2 euro a day for a four day rental. The agent does the paperwork and magically the additional 8 euro turns out to actually cost an additional 32… Read Full Review

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★☆☆☆☆

“Rent time: 1 day Insurance purchased from an agent...”

Written on: 29/07/2014 by xzWilliams34 (1 review written)

Rent time: 1 day Insurance purchased from an agent not them Deposit held: 1350 Euro Deposit held for: 14 days!!!! They told it will be returned after 2 working days. I was on holidays. You imagine.. Penalty for returning the car which in their opinion was damaged :311 Euro Service at checking out : no employee to go with me and check the car!! I asked and could't force the lady at the desk to go with me and check the car, the person started to pretend she doesn;t hear me!!!!!! The result… Read Full Review

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★☆☆☆☆

“VOLEUR ARNAQUE”

Written on: 26/07/2014 by Allisonei473 (1 review written)

Ne louez jamais via Locauto, ils prennent votre caution pour un oui ou pour un non et ne vous donne pas de justificatif ! Ils cherchent la mini-griffe, vous disent que ce sera 90 € et finalement vous êtes débité de 200 € !!!! Allez plutôt chez Hertz ou Europcar… Read Full Review

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★☆☆☆☆

“IT NEVER ENDS _BEWARE OF LOCAUTO”

Written on: 25/07/2014 by redissue (1 review written)

I had the misfortune to use this company in Milan TWO YEARS ago and like everyone else here I got a big charge on my credit card on returning home. After months of dispute about the so called damage I got a partial refund but they kept an amount for administration charges! ! This was 2012. Today I have a threatening email from them demanding 50€ or we go to court. I'm happy to go to court and evidence all previous instances of their inability to run a company as they act clearly outside the… Read Full Review

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★☆☆☆☆

“DO NOT USE LOCAUTO UNDER ANY CIRCUMSTANCES !”

Written on: 22/07/2014 by suegee (1 review written)

I am ashamed to say that I read the reviews and still booked with them as money was really tight and they were the cheapest. I guess there is a reason for that. We collected the car from Bergamo airport and checked it for damage against their own sheet of paper where they mark any damages they (apparently) know of. We checked very thoroughly and found none, we couldnt even see the one they had marked. Brought the car back 9 days later and a young guy immediately came over and started checking… Read Full Review

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★☆☆☆☆

“It's a fraudulent company... More then all with tourist”

Written on: 21/07/2014 by Vaughn2 (1 review written)

It's a fraudulent company... More then all with tourist... First of all you, reserve your car by an internet company ( like rental cars, low cost company) then when you arrive at Cagliari airport they Forse you to buy a full insurance for 166 € with 350€ deposit for 9 days of vacation. Then you have to control very well the car when they give it coz I heard people returning the car with a small scratch that it already had, and the locautorent made them pay for the damage: 180 €… Read Full Review

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★☆☆☆☆

“Avoid, Not Recommended!”

Written on: 20/07/2014 by Paulcomp (2 reviews written)

Although we had an amazing holiday one aspect of out trip to Italy has left a bad taste. Below is detail of our experience of hiring a car from Locauto. I hired a car from Locauto through the website Rentalcars.com. We were looking for an inexpensive means of transport that would do the job efficiently, so we chose a Fiat Panda - cheap and cheerful. We flew into Pisa, and collected the car from the large depot and compound area shared by several car hire companies adjacent to the… Read Full Review

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★☆☆☆☆

“I rented a car from Locauto at Bologna Airport. When I...”

Written on: 18/07/2014 by Simpson40 (1 review written)

I rented a car from Locauto at Bologna Airport. When I brought it back a few days later, I phoned the desk from the parking place, asking if I should wait for an attendant. That was not necessary, I could come tp the desk straight away. The staff never even mentioned the possibility of checking the car and dismissed me after two minutes. The next week I received an email, stating that there was damage and they would charge my credit card for €297. No proof, no photo, no expert report. I… Read Full Review

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★☆☆☆☆

“Die schlechteste Mietwagenfirma”

Written on: 18/07/2014 by 484McNeil (1 review written)

Ich miete im Jahr ca 15-20 Autos als Tourist und es war nirgens so schlecht wie bei locauto. Vorsicht beim übernehmen des Autos, ich habe zusätzlich zu den 5 Mängeln noch weitere 3 entdeckt. Beim retournieren des Autos am Flughafen Mailand in einem frei zugänglichen unbewachten Parkhaus habe ich es ohne Schaden auf den Parkplatz gestellt. Da es leider früh morgens war, erfolgte die Übernahme ohne mein Beisein, und siehe da, es wurde ein nicht dokumentierbarer Schaden festgestellt, der… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY”

Written on: 16/07/2014 by cartersheff (1 review written)

Hired a car from this company for one week this june at Verona airport. On returning the car about 4 or five small stone chips around the rear wheel arch were bought to my attention. The chips were hard to see and were normal wear and tear for any car let alone a hire car but I was told I would be charged 299 euros and if I did not sign to admit responsibility I would be charged another 100 euros for any future challenge against the damage. With under an hour to take off and with stress levels… Read Full Review

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★☆☆☆☆

“Locauto Olbia...never, ever again.”

Written on: 16/07/2014

I've never reviewed a car rental agency before (I'm Avis Preferred so usually use them) but our experience with Locauto at Olbia airport was so bad I felt compelled to say something. Booked Locauto car in advance on the website and paid - it was the cheapest option by a fair amount. Flight landed at 9pm, at the rental car building by 9.20 and faced with an enormous line at Locauto. All the others (Avis etc - there are about a dozen) were significantly more quiet. Four people on the counter so… Read Full Review

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★☆☆☆☆

“They charged my credit card for the damages which did...”

Written on: 15/07/2014 by bvCarver401 (1 review written)

They charged my credit card for the damages which did not existed. After 5 days after returning the car ( they refused to go with me and check the car!!!) they sent me an email saying that they charge me with few houndreds euros for damages they found. Just like that . No inspection report , without any pictures,without prove from insurance company - nothing. They held 1300 euro deposit for 2 weeks when i rented the car for single day. At the desk they informed me that the deposit will be… Read Full Review

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★☆☆☆☆

“Serious overcharge for refuelling”

Written on: 13/07/2014

The complaint is about the fairly outrageous fuelling costs that are charged by Locauto where I recently have rented a car. I am referring to the price of the gasoline at 2,24 Euro ex VAT per litre as compared to roughly 1,80 euro per litre in the period including VAT per litre. In addition they charged 35 euro for the refuelling 'service'. … Read Full Review

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