Rent Locauto www.locautorent.com Reviews

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Latest Reviews

★☆☆☆☆

“ Extortion , Unsafe ”

Written on: 11/10/2014 by ecRuiz171 (1 review written)

I had the misfortune of hiring a car at Milan Linate Airport . Soon after leaving for an important meeting the Oil indicator started flickering . After I checked the oil level which was normal Locauto informed me that 20 liters of oil had been put in the car and this was OK. Prior to the end of my stay a second light indicating an oil problem started lighting .I contacted Locauto to voice my concern for my safety due to potential engine blowup , I received a rude reply asking to take… Read Full Review

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★☆☆☆☆

“I felt cheated by Locauto at Ciampino Airport”

Written on: 04/10/2014 by Porterdc277 (1 review written)

Due to the lack of information about the conditions applied to car time return, we were charged an extra fee by Locauto at Ciampino Airport (Rome). At the time of delivering the vehicle, we were told everything was all right. But a month later I received a charge of 159€ in my credit card with no explanation. I do not recommend renting a car with Locauto. ----------------------… Read Full Review

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★☆☆☆☆

“They Rip You Off for damages”

Written on: 04/10/2014 by Moorezp165 (1 review written)

They offered low rental price to attract you but will rip you off when you make the slightest damages to the car. Unlike professional car rental company, they do not explain to you what are considered as damages and what are the charges for various damages when you collect the car. I was charged a total Euro 225.00 for 3 scratches (Euro 75 per scratch) on the wheel. Other rental company such as Enterprise Car do not even charge for such damages on wheel… Read Full Review

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★☆☆☆☆

“Don't use!!”

Written on: 24/09/2014 by Carroll199 (1 review written)

Please do not spoil you holiday / travel by using this car hire company. We booked a car on line and collected the car from the airport in Sardinia. They advised us that the car was new and that we wouldn't have any problems but if we did we should call the customer care number. Within half an hour we heard a loud bang and the car stopped in the motorway. We phoned the customer care line and they were not helpful. It was hot, and we had been travelling since the early hours with two small… Read Full Review

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★☆☆☆☆

“Do your self a favor, don't book through them!”

Written on: 24/09/2014 by lwJarvis317 (1 review written)

We have ranted a car for 5 days with Locauto Italy, booked a Renault Clio or similar. WE Picked up the car at Rome's airport on Sep 11th, 2014 and return in Rome's central station called Termini on Sep 15th, 2014. At first it was easy to find them in the airport.. When we got to the front desk, we were asked for a credit card for guarantee. Since we didn't sign for their insurance policy (which was very expansive) they blocked our credit card for 1000.00 Euros. We understood their Necessity… Read Full Review

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★☆☆☆☆

“Unscrupulous Company, Do not Use!!!”

Written on: 20/09/2014 by christopuk (2 reviews written)

I hired a 9 seater VW minibus from Locauto at Verona Airport, Italy. After driving for about 30 minutes, having covered 20Km in heavy traffic, the clutch burned out. Despite the short time I had had the car, and the fact that it had 55,000km on the clock, they held me responsible for the damage and debited my credit card with 1200 Euro. … Read Full Review

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★☆☆☆☆

“People, stay away from them, I would rate a 0”

Written on: 20/09/2014

Locauto rental cars SUCKS !!!! Please stay away from them. Takes you're money for nothing in return… Read Full Review

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★☆☆☆☆

“Roof not insured”

Written on: 18/09/2014

We hired a car with Locauto for a weeks' holiday in Sorrento as part of the flight/accommodation package booked online. This included basic car insurance which I opted for. when we got to the airport to pick it up we were told that this insurance carried a massive excess for any damage at all however small and so we opted to take out extra insurance (about 200 euros for one week on top of what we had already paid) This was to cover everything except burglary (for which we were offered no… Read Full Review

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★☆☆☆☆

“Never Hire a car from this company”

Written on: 14/09/2014 by Maher337 (1 review written)

We hired a car from this company (the worst I have ever used ) in Catania Airport. We queued for around an hour as each person took at least 20 minutes to deal with. The staff were very slow and completely unbothered at the queue of irate people in front of them. The car itself was ok. When dropping it off they said there were dents on the roof which we definitely didn't do. We only used the car to get to the hotel at the beginning of the holiday and back to the airport at the end and where… Read Full Review

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★☆☆☆☆

“STAY CLEAR”

Written on: 06/09/2014 by Marc8321 (1 review written)

Picked up the car at Alghero airport on the 2nd of september, they charged an add. €1100,00 on the VISA. Drove to Olbia, car stolen on the 4th, many many phonecalls to locauto, answer: Go to police and report it and take key and police confirmation to rental desk, we will help you there...... €70 on taxi's up and down to police and airport, very rude staff. Told me they will not. replace the car today, they need authorisation from Milan. Today 2 days later after appr. 10 phonecalls to… Read Full Review

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★☆☆☆☆

“CAUTION: Cheap rental price but very expensive afterwards”

Written on: 06/09/2014 by Daltonpe334 (1 review written)

Locauto’s rental price may be slightly cheaper than its competitors but you will be pressured to pay exorbitant amounts for minor “damage” when returning the car. They charged me €75 for scratches to one wheel, which were very minor and, I suspect, already there when I rented the car. Most renters and rental companies would not even flag such minor scratches. If you don’t accept their ridiculous “damage” charge, they will threaten a €99.06 Damage Administration Fee for not… Read Full Review

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★☆☆☆☆

“comment obtenir préjudice dommages occasionnés par...”

Written on: 05/09/2014 by Petersonog69 (1 review written)

Bonjour, quelqu'un a t-il un e-mail pour écrire à Locauto, ou quelqu'un a t-il pu récupérer son argent et de quelle manière… Read Full Review

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★☆☆☆☆

“Very Bad Company”

Written on: 03/09/2014 by LeiaErickson (1 review written)

They are too slow, too rude and unprofessional. They cahrged 40 euro for a plastic wheele damage witout giving any information. Moreover, after 1 month they charged 1072 euro again witout my permission any any explanation. I can not get contact with them becauase they are not taking phones or directing another person! I still do not know what is the reason of this charge and how I can take it back!… Read Full Review

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★☆☆☆☆

“Fraudulent organisation.”

Written on: 01/09/2014 by 183Bowen (1 review written)

When I returned the Locauto hire car I was told there was damage to the front valance of the vehicle. I asked to see the damage and initially I could see no damage at all. It was only when I lay on the ground that a minor scratch on the underside of the passenger side of the front valance could be seen. As I said on the form I was asked to fill in at the time I was fairly sure I had not done that damage. It may well have been done during a previous hire but I certainly didn't lay on the floor… Read Full Review

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★☆☆☆☆

“Horrible company with rude customer service with extra...”

Written on: 01/09/2014 by NylahMoore123 (1 review written)

They are the most rude and unreliable company i have ever seen, i missed my flight because of them, you are better off booking with hertz via ryanair is cheaper then this and atleaset they will provide you with professional service and will not charge you 8 months after AVOID, AVOID, AVOID at all cost… Read Full Review

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★☆☆☆☆

“Cheap price; terrible service”

Written on: 30/08/2014 by LyricBlevins134 (1 review written)

The hire price is cheap, but they take the money in other way. They charge you damage charges for damages you haven´t caused to the car. They cheated 1000€ this way from me. Avoid this company!!!… Read Full Review

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★☆☆☆☆

“Rented a Fiat Panda at Catania airport September 2013....”

Written on: 25/08/2014 by furtovitima (1 review written)

Rented a Fiat Panda at Catania airport September 2013. Usual lengthy rigmarole at the desk, hard luck if you're not fluent in the lingo, sign your life away. Given a key fob with badly written registration number and BRONZE colour car description. Spent ages looking round car park for the car. Went back to office twice, guy eventually came out and found GREY car, covered in dust. No central locking (in this day and age!?). Returned car at end of holiday, guess what? Guy comes out and goes over… Read Full Review

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★☆☆☆☆

“Administration fee, 1 year after we rented the car!”

Written on: 23/08/2014 by Dickeyyw449 (1 review written)

We rented a car from Locauto in Rome in july 2013. After one year they are sending us a new invoice: 45 euro of administration fee. We have never heard of this fee, but the Company says that this was written in the contract ( all contracts) So, never use this Company!!! … Read Full Review

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Furtovitima's Comment

Written on: 26/08/2014

Get in touch with your credit card company, chances are that they will take Locauto to task over this. Mine told me that if they get enough complaints which can be upheld they will cancel Locauto's license: no license means no ability to stay in business. Simple.

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Maxpower1895's Comment

Written on: 15/09/2014

Exact same situation, except the € 48.80 administration fee came 2 years 9 months after the accident for which we paid EUR

650 back then! This is just ridiculous.

Does anyone have any useful suggestions what can be done about this? Is it worth taking them to court for this amount? If

yes, where do we get legal advise, to begin with?

Maybe some sort of complaint to the authorities might help change their approach. If yes, which is the right authority to

complain to?

I am realistic about my case and understand that I will have to pay this. But if you could answer the questions above it

might help the others a lot.

Cheers!

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★☆☆☆☆

“We brought car back to Bari airport and were told that...”

Written on: 17/08/2014 by Catherin22 (1 review written)

We brought car back to Bari airport and were told that we had done damage to the back of car whic we know we hadn't. There was no way we could argue as it was not highlighted on picking up the car. We received no paperwork with the rental, just shown pictures on a hand held device. While we were there trying to fight our corner, three more renters brought their cars back. One was told there was damage to the bonnet, which they said was not done by them, another told they had booked a petrol car… Read Full Review

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★☆☆☆☆

“rude and offensive and unreliable”

Written on: 16/08/2014 by MarcoGM (1 review written)

destroyed the start of out holiday in Venice, Italy. People in front of us in the queue and after us were dismissed one after the other (4 in time i was there) by a extremely rude and offensive staff, who managed to find fault with each person's booking and refused to proceed. The same happen with our booking, we went to Eurocar and got another car without any problems (Locauto wouldnt accept my credit card, the same one i used for the booking online - Eurocar had no problems). I have never… Read Full Review

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