Rent Locauto www.locautorent.com Reviews

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Latest Reviews

★☆☆☆☆

“Fraudulent organisation.”

Written on: 01/09/2014 by 183Bowen (1 review written)

When I returned the Locauto hire car I was told there was damage to the front valance of the vehicle. I asked to see the damage and initially I could see no damage at all. It was only when I lay on the ground that a minor scratch on the underside of the passenger side of the front valance could be seen. As I said on the form I was asked to fill in at the time I was fairly sure I had not done that damage. It may well have been done during a previous hire but I certainly didn't lay on the floor… Read Full Review

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★☆☆☆☆

“Horrible company with rude customer service with extra...”

Written on: 01/09/2014 by NylahMoore123 (1 review written)

They are the most rude and unreliable company i have ever seen, i missed my flight because of them, you are better off booking with hertz via ryanair is cheaper then this and atleaset they will provide you with professional service and will not charge you 8 months after AVOID, AVOID, AVOID at all cost… Read Full Review

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★☆☆☆☆

“Cheap price; terrible service”

Written on: 30/08/2014 by LyricBlevins134 (1 review written)

The hire price is cheap, but they take the money in other way. They charge you damage charges for damages you haven´t caused to the car. They cheated 1000€ this way from me. Avoid this company!!!… Read Full Review

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★☆☆☆☆

“Rented a Fiat Panda at Catania airport September 2013....”

Written on: 25/08/2014 by furtovitima (1 review written)

Rented a Fiat Panda at Catania airport September 2013. Usual lengthy rigmarole at the desk, hard luck if you're not fluent in the lingo, sign your life away. Given a key fob with badly written registration number and BRONZE colour car description. Spent ages looking round car park for the car. Went back to office twice, guy eventually came out and found GREY car, covered in dust. No central locking (in this day and age!?). Returned car at end of holiday, guess what? Guy comes out and goes over… Read Full Review

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★☆☆☆☆

“Administration fee, 1 year after we rented the car!”

Written on: 23/08/2014 by Dickeyyw449 (1 review written)

We rented a car from Locauto in Rome in july 2013. After one year they are sending us a new invoice: 45 euro of administration fee. We have never heard of this fee, but the Company says that this was written in the contract ( all contracts) So, never use this Company!!! … Read Full Review

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Furtovitima's Comment

Written on: 26/08/2014

Get in touch with your credit card company, chances are that they will take Locauto to task over this. Mine told me that if they get enough complaints which can be upheld they will cancel Locauto's license: no license means no ability to stay in business. Simple.

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★☆☆☆☆

“We brought car back to Bari airport and were told that...”

Written on: 17/08/2014 by Catherin22 (1 review written)

We brought car back to Bari airport and were told that we had done damage to the back of car whic we know we hadn't. There was no way we could argue as it was not highlighted on picking up the car. We received no paperwork with the rental, just shown pictures on a hand held device. While we were there trying to fight our corner, three more renters brought their cars back. One was told there was damage to the bonnet, which they said was not done by them, another told they had booked a petrol car… Read Full Review

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★☆☆☆☆

“rude and offensive and unreliable”

Written on: 16/08/2014 by MarcoGM (1 review written)

destroyed the start of out holiday in Venice, Italy. People in front of us in the queue and after us were dismissed one after the other (4 in time i was there) by a extremely rude and offensive staff, who managed to find fault with each person's booking and refused to proceed. The same happen with our booking, we went to Eurocar and got another car without any problems (Locauto wouldnt accept my credit card, the same one i used for the booking online - Eurocar had no problems). I have never… Read Full Review

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★☆☆☆☆

“Worst Car Rental Company Ever”

Written on: 13/08/2014 by BentleyLittle (1 review written)

Unfortunately I suffered a miss-selling of "zero excess" insurance. Despite being told the insurance covered "everything" it seemingly didn't cover the minor scrape on the alloy wheels. When collecting the car the Locauto rep said I didn't really need to check the car as "everything" was covered. This was a lie - when returning the car I was told wheels and tyres aren't covered! The rep mentioned something about "super zero cover" ... Don't fall for this - if you do use Locauto take… Read Full Review

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★☆☆☆☆

“Rude and unhelpful”

Written on: 13/08/2014 by ChaimNelson (1 review written)

Arrived at Venice airport to find that they would not accept the Credit card that our booking was done with. We suggested that I being the wife and second driver had my credit card with me and could use it instead. The young woman in charge refused this solution and instead went on to being totally obnoxious and rude. After leaving us at a loss for words, she then proceeded to be just as rude to the next customer ! We refused to give in but by this time 30 min had passed and they did not have… Read Full Review

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★☆☆☆☆

“DON'T rent from them”

Written on: 12/08/2014 by Talepstein (1 review written)

They charged my credit card for the damages which did not existed. DON'T rent from them… Read Full Review

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Furtovitima's Response to Talepstein's Review

Written on: 26/08/2014

Complain to your credit card company, it can do a lot for you in these situations.

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★☆☆☆☆

“Terrible Experience with LOCAUTO at Rome”

Written on: 06/08/2014 by 12eddie (1 review written)

I have had a terrible experience with Locauto, but at the Fuimicino airport desk. I have also been charged with damages which weren't caused by me, and the customer service is extremely rude and the agent at the return desk was verbally abusive to me and my colleague and, in addition, tried to physically remove my camera phone after I took photos of him and the supposed damage to the rental car. I have now contacted my bank to dispute the charge, and will also take it up with the European… Read Full Review

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★☆☆☆☆

“One of those rip off car rental companies - don't use them”

Written on: 01/08/2014 by QuentinVaughan1989 (1 review written)

I'm a very experienced traveler and use car rental companies at least 20 times a year. I've seen them all and Locauto are in the bucket of the ones who make their money the ugly way. They will rip you off. Things to watch out for with them: 1) Upgrade costs. We rented with them through their Rome CIA airport office. We were offered a car upgrade for 2 euro a day for a four day rental. The agent does the paperwork and magically the additional 8 euro turns out to actually cost an additional 32… Read Full Review

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★☆☆☆☆

“Rent time: 1 day Insurance purchased from an agent...”

Written on: 29/07/2014 by xzWilliams34 (1 review written)

Rent time: 1 day Insurance purchased from an agent not them Deposit held: 1350 Euro Deposit held for: 14 days!!!! They told it will be returned after 2 working days. I was on holidays. You imagine.. Penalty for returning the car which in their opinion was damaged :311 Euro Service at checking out : no employee to go with me and check the car!! I asked and could't force the lady at the desk to go with me and check the car, the person started to pretend she doesn;t hear me!!!!!! The result… Read Full Review

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★☆☆☆☆

“VOLEUR ARNAQUE”

Written on: 26/07/2014 by Allisonei473 (1 review written)

Ne louez jamais via Locauto, ils prennent votre caution pour un oui ou pour un non et ne vous donne pas de justificatif ! Ils cherchent la mini-griffe, vous disent que ce sera 90 € et finalement vous êtes débité de 200 € !!!! Allez plutôt chez Hertz ou Europcar… Read Full Review

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★☆☆☆☆

“IT NEVER ENDS _BEWARE OF LOCAUTO”

Written on: 25/07/2014 by redissue (1 review written)

I had the misfortune to use this company in Milan TWO YEARS ago and like everyone else here I got a big charge on my credit card on returning home. After months of dispute about the so called damage I got a partial refund but they kept an amount for administration charges! ! This was 2012. Today I have a threatening email from them demanding 50€ or we go to court. I'm happy to go to court and evidence all previous instances of their inability to run a company as they act clearly outside the… Read Full Review

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★☆☆☆☆

“DO NOT USE LOCAUTO UNDER ANY CIRCUMSTANCES !”

Written on: 22/07/2014 by suegee (1 review written)

I am ashamed to say that I read the reviews and still booked with them as money was really tight and they were the cheapest. I guess there is a reason for that. We collected the car from Bergamo airport and checked it for damage against their own sheet of paper where they mark any damages they (apparently) know of. We checked very thoroughly and found none, we couldnt even see the one they had marked. Brought the car back 9 days later and a young guy immediately came over and started checking… Read Full Review

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★☆☆☆☆

“It's a fraudulent company... More then all with tourist”

Written on: 21/07/2014 by Vaughn2 (1 review written)

It's a fraudulent company... More then all with tourist... First of all you, reserve your car by an internet company ( like rental cars, low cost company) then when you arrive at Cagliari airport they Forse you to buy a full insurance for 166 € with 350€ deposit for 9 days of vacation. Then you have to control very well the car when they give it coz I heard people returning the car with a small scratch that it already had, and the locautorent made them pay for the damage: 180 €… Read Full Review

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★☆☆☆☆

“Avoid, Not Recommended!”

Written on: 20/07/2014 by Paulcomp (2 reviews written)

Although we had an amazing holiday one aspect of out trip to Italy has left a bad taste. Below is detail of our experience of hiring a car from Locauto. I hired a car from Locauto through the website Rentalcars.com. We were looking for an inexpensive means of transport that would do the job efficiently, so we chose a Fiat Panda - cheap and cheerful. We flew into Pisa, and collected the car from the large depot and compound area shared by several car hire companies adjacent to the… Read Full Review

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★☆☆☆☆

“I rented a car from Locauto at Bologna Airport. When I...”

Written on: 18/07/2014 by Simpson40 (1 review written)

I rented a car from Locauto at Bologna Airport. When I brought it back a few days later, I phoned the desk from the parking place, asking if I should wait for an attendant. That was not necessary, I could come tp the desk straight away. The staff never even mentioned the possibility of checking the car and dismissed me after two minutes. The next week I received an email, stating that there was damage and they would charge my credit card for €297. No proof, no photo, no expert report. I… Read Full Review

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★☆☆☆☆

“Die schlechteste Mietwagenfirma”

Written on: 18/07/2014 by 484McNeil (1 review written)

Ich miete im Jahr ca 15-20 Autos als Tourist und es war nirgens so schlecht wie bei locauto. Vorsicht beim übernehmen des Autos, ich habe zusätzlich zu den 5 Mängeln noch weitere 3 entdeckt. Beim retournieren des Autos am Flughafen Mailand in einem frei zugänglichen unbewachten Parkhaus habe ich es ohne Schaden auf den Parkplatz gestellt. Da es leider früh morgens war, erfolgte die Übernahme ohne mein Beisein, und siehe da, es wurde ein nicht dokumentierbarer Schaden festgestellt, der… Read Full Review

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