Rent Locauto www.locautorent.com Reviews

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Latest Reviews

★☆☆☆☆

“AVOID LOCAUTO”

Written on: 26/02/2015 by 1964Trevino (1 review written)

Terrible, terrible costly and stressful experience with this company. Avoid them, change your booking if you already have one, if you are just back from holiday get your credit card reissued so they can't take money from it. Bad news… Read Full Review

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★☆☆☆☆

“NO RENT-PLEASE FOR YOUR MONEY SAFETY”

Written on: 19/02/2015 by fstan (1 review written)

Block cards and accounts after rent.Va if you rent you can wake up with no money even after a long time. I did not have unlocked all depozit.Without explications .3 months from the lease took money from the account for fines nonexistent. Are the same as in the US Entreprise. take from accounts even after years… Read Full Review

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★☆☆☆☆

“They rip you off with insurance coverage”

Written on: 04/02/2015 by kirildatchev (1 review written)

We've prepaid a car from LocAuto Turin airport for a week. The price was a reasonable 250 eur. Once we reached the place, LocAuto deck let us know that: 1. there are mandatory chains we must rent for 45 (!) eur 2. Car has no insurance coverage Insurance options were: 250 eur limited coverage OR 450 "not so limited" coverage". Being on a long route with a small kid we decided to pay 250. The car we got was ok, but the tank was missing some 10-15 liters. Overall experience I can compare to a… Read Full Review

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★☆☆☆☆

“Avoid Locauto ”

Written on: 31/01/2015 by ori2015 (1 review written)

Locauto is charging their costumers for their own made up reasons, after you are long gone. You are bound to LOOSE a lot of money, time and peace of mind if you rent from them! Avoid Loacuto in all cost! Every one says so! and they are right! I was charged 230 EU without explanation and that is beyond to 200 EU I agreed to pay for a scratch on the wheel hoop. Locauto service is awful an un-transparent . They lie Dont use Locauto!!… Read Full Review

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★☆☆☆☆

“Locauto: Do Not rent cars or van from this company!”

Written on: 15/01/2015 by MaurizioC (1 review written)

Wherever you travel, DO NOT use Locauto.  They initially undercut other companies, but them they bill you for non existent damages. They have this refined to an art, they ask you to sign on an electronic pad and then add photographs of damages which do not exist. Avoid at all cost! … Read Full Review

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★☆☆☆☆

“Terrible customer service and fishy fees”

Written on: 08/01/2015 by Medeiros330 (1 review written)

Locauto is by far the worst car rental agency I have ever used. We rented a car in July 2014. They claim that Italian police has contacted them in order to issue a fine registered on the car during our rental period. That may be true, however, 6 months later we have not seen any evidence of this fine. Locauto has charged our credit card a fee of 48,8 EUR FOUR times regarding this case. First two times in September and then two times in December. They claim that they charge us for communicating… Read Full Review

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Fstan's Comment

Written on: 20/02/2015

I have the same thing happened.
7 * 48.8 euro withdrawals from the account after 3 monts.Nu have evidence.
Should be prohibited from MASTERCARD.

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★☆☆☆☆

“Locauto car rental SKIP them”

Written on: 07/01/2015 by Rodrigo360 (1 review written)

Worst rental experience in 30 years . Hidden fees for all kinds of things , which only a couple are pointed out and reviewed with you when renting . The remaining fees are charged later and without warning. I even experienced several fees months after my rental. No way to dispute after you have left the country and your credit card company wants to be paid . You may think they are less expensive in the beginning but after all the unpleasant surprises you will definitely pay more in the end… Read Full Review

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★☆☆☆☆

“Don't use it!”

Written on: 20/12/2014 by 323Rice (1 review written)

It seemed everything was ok, until after a few months. First they charged for more 1 day (around 100€, since it's the standard price) because we arrived 1 hour later, but nobody said nothing when we returned the vehicle... Then they started to charge almost 50€ for what was supposed to be traffic fines, which never had none during the stay in Italy, neither received at home any. Had to cancel the credit card so this can stop, it's unbelievable how unserious this company is! Don't use this… Read Full Review

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★☆☆☆☆

“Charged for damage already there”

Written on: 26/11/2014 by cwStrickland361 (1 review written)

On collection (that took over an hour due to serious disorganisation and staff shortage), car was filthy - it's just back in was excuse. No water in wipers, staff not happy when this was pointed out to them. Previous hirers half drunk coke bottle in car and paperwork. As was getting suspicious of Locauto even before getting to the car I decide to film the handover of the car as 2 points of damage was pointed out. I filmed as the woman pointed out the 2 small scratches and said "the damage on… Read Full Review

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★☆☆☆☆

“Ripped off 540 euro - Accused of damage we did not make ”

Written on: 20/11/2014 by 258Gunn (1 review written)

Scandalous - undecent business. We had a car with 21 damages at time of pickup (you can imagine how impossible those are to validate). At dropoff, we were accused of a 22nd one, the invoice is 540 euro, which is kept from our deposit. I am completely flabbergasted that such business can even happen.... You better rent a car elsewhere, even if that would be slightly more expensive… Read Full Review

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★☆☆☆☆

“Firstly, go to Flickr, and type in Locauto. There you...”

Written on: 10/11/2014 by Sawstonian (1 review written)

Firstly, go to Flickr, and type in Locauto. There you will see a photo of the damage I was accused of doing, and had €320. taken off my credit card I hired the car thru Rentalcars.com in the UK. I would class them as very unsympathetic. Do not use Locauto… Read Full Review

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★☆☆☆☆

“Company full of bandits”

Written on: 03/11/2014 by MaraHurley (1 review written)

They charged me with more than Euro 800 with wrong statements, unnecessary insurance, pressure and lies. Never use service of this horrible company!… Read Full Review

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★☆☆☆☆

“Rented a car in olbia Italy and returned in perfect...”

Written on: 29/10/2014 by Hartley479 (1 review written)

Rented a car in olbia Italy and returned in perfect condition. 1 month later charges for mystery damages appeared on my credit card. Worst custoimer service. Staff on phone and on the ground as rude can possibly be, but the fraudulent charges the icing on the cake. AVOID AT ALL COSTS… Read Full Review

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★☆☆☆☆

“I have just comeback from Brindisi Italy locauto are...”

Written on: 18/10/2014 by KennaMcKay (1 review written)

I have just comeback from Brindisi Italy locauto are not going to get away stealing €70 from me . I dropped the car on their space parking bay not body to great you I waited for 10 minutes then made my way to their office a man at the desk asked to wait to be served but asked me for my car voucher which he passes on to his assistant by this time he goes outside to inspect my car , the man in the office kept me at the office whit him until his colleague came back he then advice me to escort… Read Full Review

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★☆☆☆☆

“ Extortion , Unsafe ”

Written on: 11/10/2014 by ecRuiz171 (1 review written)

I had the misfortune of hiring a car at Milan Linate Airport . Soon after leaving for an important meeting the Oil indicator started flickering . After I checked the oil level which was normal Locauto informed me that 20 liters of oil had been put in the car and this was OK. Prior to the end of my stay a second light indicating an oil problem started lighting .I contacted Locauto to voice my concern for my safety due to potential engine blowup , I received a rude reply asking to take… Read Full Review

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★☆☆☆☆

“I felt cheated by Locauto at Ciampino Airport”

Written on: 04/10/2014 by Porterdc277 (1 review written)

Due to the lack of information about the conditions applied to car time return, we were charged an extra fee by Locauto at Ciampino Airport (Rome). At the time of delivering the vehicle, we were told everything was all right. But a month later I received a charge of 159€ in my credit card with no explanation. I do not recommend renting a car with Locauto. ----------------------… Read Full Review

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★☆☆☆☆

“They Rip You Off for damages”

Written on: 04/10/2014 by Moorezp165 (1 review written)

They offered low rental price to attract you but will rip you off when you make the slightest damages to the car. Unlike professional car rental company, they do not explain to you what are considered as damages and what are the charges for various damages when you collect the car. I was charged a total Euro 225.00 for 3 scratches (Euro 75 per scratch) on the wheel. Other rental company such as Enterprise Car do not even charge for such damages on wheel… Read Full Review

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★☆☆☆☆

“Don't use!!”

Written on: 24/09/2014 by Carroll199 (1 review written)

Please do not spoil you holiday / travel by using this car hire company. We booked a car on line and collected the car from the airport in Sardinia. They advised us that the car was new and that we wouldn't have any problems but if we did we should call the customer care number. Within half an hour we heard a loud bang and the car stopped in the motorway. We phoned the customer care line and they were not helpful. It was hot, and we had been travelling since the early hours with two small… Read Full Review

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★☆☆☆☆

“Do your self a favor, don't book through them!”

Written on: 24/09/2014 by lwJarvis317 (1 review written)

We have ranted a car for 5 days with Locauto Italy, booked a Renault Clio or similar. WE Picked up the car at Rome's airport on Sep 11th, 2014 and return in Rome's central station called Termini on Sep 15th, 2014. At first it was easy to find them in the airport.. When we got to the front desk, we were asked for a credit card for guarantee. Since we didn't sign for their insurance policy (which was very expansive) they blocked our credit card for 1000.00 Euros. We understood their Necessity… Read Full Review

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★☆☆☆☆

“Unscrupulous Company, Do not Use!!!”

Written on: 20/09/2014 by christopuk (2 reviews written)

I hired a 9 seater VW minibus from Locauto at Verona Airport, Italy. After driving for about 30 minutes, having covered 20Km in heavy traffic, the clutch burned out. Despite the short time I had had the car, and the fact that it had 55,000km on the clock, they held me responsible for the damage and debited my credit card with 1200 Euro. … Read Full Review

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