Rent Locauto www.locautorent.com Reviews

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★☆☆☆☆
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Latest Reviews

★☆☆☆☆

“Charged for two hours late show”

Written on: 19/11/2016 by wcMeredith341 (1 review written)

Well My flight was delayed like 2 hours and 50 minutes. I called them to inform I was coming later to pick up my car and the lady straight away said they close at 23pm so I had to pay for each hour I was late; I was there at 00:10 and they charged me 84€ extra saying that the flight company will repay these money back which is not happening. It did happen another time my flight was delay and I still picked up my car without extra charges! Of course it wasn't LOCAUTO. The lady said it was even… Read Full Review

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★☆☆☆☆

“A Really Bad Experience”

Written on: 17/11/2016 by Castillo402 (1 review written)

Our initial rental booking for a Mercedes Estate Car included the cost of comprehensive insurance but when we arrived at the office at Pisa Airport we were told that this was not sufficient and that we should take out additional insurance amounting to nearly 500 Euros. On our return to the UK we discovered that our original insurance policy taken out when we made the initial booking was more than adequate. On contacting the company through the travel agent with whom we made the booking we… Read Full Review

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★☆☆☆☆

“Dreadful experience”

Written on: 21/09/2016 by LaylahHenderson348 (1 review written)

Borrowed the car from Pisa Airport in the rain, mentioned scratches on the wheels on pick up and was told not to worry about it. Returned the car a week later and they blamed the scratches on me. Charged my credit card a ridiculous amount. This company is dishonest and I recommend you do not use them… Read Full Review

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★☆☆☆☆

“Worst renting company ever”

Written on: 28/08/2016 by Annieg471 (1 review written)

We were supposed to take the car from ciampino airport - Rome. Booked in for pick up at 12.30pm. Deposit was paid for the car with rentacar.com. Due to train being slightly late we arrived to pick it up at 1.30 pm. Tried to ring them (3 times) to let them know but they wouldn't pick up. When we got there we were told they have given my car to someone else as we were late!! The car that I actually paid for! They said they cancelled the booking and charged me cancellation charge!!- and the very… Read Full Review

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★☆☆☆☆

“Never Again”

Written on: 25/04/2016 by rwbarrett (1 review written)

Waited an hour to pick up the car at Termini. Car was ok but on return to Fiumicino I was told one of the tyres didn't match the others - I would never have though to check this when I picked the car up. I showed them that the puncture kit hadn't been used and the odd tyre was of a make more expensive than the others. The car had been in a locked compound overnight while in my possession so the car had obviously been delivered with the odd tyre. Have now been charged €190 - I have excess… Read Full Review

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★☆☆☆☆

“Unfair customer service”

Written on: 23/04/2016 by BryceMedina83 (1 review written)

We rented a car for one day to do a day trip from Verona to Parma. We rented a GPS with the car but it didn't work and on the way back to the car rental depot we got lost without the navigation guidance we had paid for. This meant a wrong turn into a bus lane and a traffic fine that turned up three months later. While we didn't dispute the traffic violation and paid this, Locauto charged us an "administration fee" of €48 because of the fine and would not waive this, despite the circumstances… Read Full Review

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★☆☆☆☆

“Dishonesty at its best”

Written on: 16/04/2016 by Kevin138 (1 review written)

Never use this company!!! I collected my car in Milan. We did the condition report and I noticed a mark on the hub cap. I told the poor excuse of a man who took advantage of my niavity , pulled out his measuring card and stated the mark was under 5cm. Upon my arrival to Naples airport I was informed that this 'rule' only includes the body of the car. They attempted to call the Milan office for an hour with no answer. I submitted a complaint which I was told would be dealt with. The complaint… Read Full Review

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★☆☆☆☆

“A disgrace to Italy - Appalling costumer care”

Written on: 11/04/2016 by rlGrady453 (1 review written)

I booked a car through a broker website from Locauto in early January. It was prepaid and the sum was charged on my credit card at the time of reservation (months before the actual trip). I arrived to Bergamo Airport on a Saturday afternoon with my family. I went to the Locate booth to pick up my reserved car. I booked an Audi A4 (or same category car) as I needed to fit 5 people conveniently in the car. The agent, who was a middle aged, rather slovenly man acted like he is doing me a favour… Read Full Review

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★★★☆☆

“Nobody advised me about Rome's car restrictions. ”

Written on: 21/03/2016 by 1Saintpeters (1 review written)

Although I thought that I was renting the car with Alamo, in reality I was renting the car with Locauto (the Italian representative of Enterprise/Alamo). The car they gave me at Fiumicino (Rome Airlport) was very good: a Vokswagen Polo with only 2.000 kilometers. No complaints about the car. My biggest complaint is that Donatella - the Rental assistant - did not tell me anything about the restrictions to ciculate with a car in Rome (at the ZTL area when it says "Varco Attivo " on Mondays until… Read Full Review

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★☆☆☆☆

“Keep awayyyyyyyyyyyyyyyyyyyyyyyyyy”

Written on: 05/03/2016 by Lawson149 (1 review written)

cheaters i payed the fine i got and now they are charging me an extra 50 euro.. 50 down the drain shame on you cheaters, never again !!!… Read Full Review

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★☆☆☆☆

“locauto nightmare”

Written on: 07/01/2016 by deboom (0 reviews written)

I rented a car with locauto some time ago on website of economy cars I got an extra invoice for 450 euro for a scratch I would have made which they cashed with my visa card without my approval we rented the car for two days to go to our country house in umbria, we didn't go to any city...me and my wife didn't see the scratch apparently we are not the only one since atos worldline, the company who owns the visa cards, is overwhelmed with complaints about these practices I would suggest ecomony… Read Full Review

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★☆☆☆☆

“unauthorised withdrawal of funds by Locauto”

Written on: 06/01/2016 by JeffOrlando (1 review written)

unauthorised withdrawal of funds by Locauto I returned the Opel Astra 1.6 tdi I rented from Locauto to Catania Airport on the 2/1/16 at 7.45 am, depositing the key in the assigned box as advised, as the office was closed. The fuel tank was full, as agreed. I have now been advised by my bank that Locauto is withholding Euro 514.06 from my Visa Card without any form of explanation or authorisation from my part. I paid extra for a Zero Excess Package. Unless I am given a full, immediate and… Read Full Review

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★☆☆☆☆

“Cheaters ! ”

Written on: 21/12/2015 by Garrics (2 reviews written)

Everything went well during our trip but four months later I started to receive charges from my bank. Locauto is charging me 50 Euros for sending an automatic email informing me that I will receive a fine from the Italian traffic autorities. I received 3 of them and there is no explanation from their side. As a costumer I should receive this information for free ! I will never rent again with them. Totally annoying and unfair. Little values as a company… Read Full Review

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★☆☆☆☆

“You have been warned !”

Written on: 24/11/2015

I should really have learnt my lesson 3 months earlier with this company. They seem very good until you have finnished with the vehicle. The main culprit is the Rome Ciampino branch, and one particular male individual whom has ripped me off for a second time. I normally hire these vehicles which are in good condition bar minor damage for approx 3-4 weeks at a time. As you can see they are getting a good enough return already but the same jobs worth continues to walk around the returned car… Read Full Review

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★☆☆☆☆

“Hidden fees”

Written on: 19/11/2015 by Meredithey397 (1 review written)

These guys will bleed you dry. They charged me 70 euros to fill half a tank of petrol in a one litre car, then a further 48 euros to handle a fine. The fine was for 3 euros as I'd been waved through a toll as didn't have the right change. So, 118 euros simply to go to the petrol station and search their database. Shocking… Read Full Review

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★☆☆☆☆

“Do not use locauto car hire!!!! I hired a car online...”

Written on: 14/11/2015 by CaydenMunoz (1 review written)

Do not use locauto car hire!!!! I hired a car online through autoeurope brokers from pisa airport. The hire company was stated to be alamo but on arrival i found that alamo and locauto operate together and the hire was from locauto. I had an early morning flight and had to drop the car off before the locauto desk opened. The car was left in perfect condition. When my credit card bill arrived i noticed that locauto had taken nearly £500 from my account. Of course the money was taken the day… Read Full Review

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★☆☆☆☆

“FRAUDULENT AVOID”

Written on: 08/11/2015 by mindenjoy (2 reviews written)

I picked up my hire car from Locauto in Bari airport on 10th Oct at 9:30pm at night. The lady on the desk when she gave me the hire sheet with the diagram of the car and damage said “you don't need to check the car all is well”. This raised my suspicions so I did however check it and found some very minor small scratches on the left side of the rear plastic bumper very close to the back wheel. When I looked at the hire sheet these seemed to match up with what was shown although it was very… Read Full Review

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★☆☆☆☆

“don't do it...”

Written on: 22/10/2015 by idagibbo (1 review written)

This company is good if nothing goes wrong but so help you if it does.... We got a flat tyre and we used their foam (there's no spare tyre) it did nothing.... We got the tyre fixed at our expense which is fine, however when we went to return the car they tried to make it into a really big deal about us using their foam. Loc Auto counter also wouldn't tell us what the cost would be (nobody knows anything.......very unprofessional) DO NOT USE THIS COMPANY .....to use their foam. Well get back… Read Full Review

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★☆☆☆☆

“WORSE EVER RENTAL FIRM> KEEP WELL AWAY”

Written on: 19/10/2015

IF YOU WANT TO HIRE A CAR. KEEP WELL AWAY FROM THIS FIRM. THE STAFF ARE ALL RUDE FROM THE CUSTOMER DESK TO WHERE YOU DROP OFF YOUR CAR. WE PICKED UP A CAR FROM NAPLES TO TOUR ITALY WITH FRIENDS FOR OUR 50 ANNIVERSARY. ON PICKING UP THE CAR WE NOTICE THAT IT DID NOT HAVE A LUGGAGE RACK WE INFORM THEM OF THIS. FOR WHICH THEY MARK OUR INVOICE. WHEN WE RETURNED THE CAR TO BARI AIRPORT THEY CHECKED THE CAR FOR MARKS ETC EVERYTHING WAS OK. BUT WERE INFORM THAT THE LUGGAGE RACK WAS MISSING AND WE… Read Full Review

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★☆☆☆☆

“AVOID! ”

Written on: 17/10/2015 by Ibrahimx285 (1 review written)

1000 extra euros charge without my approval. First deception came when I realised I would not get the mercedes class B or similar I paid for, beeing given the last car on the parking (that they said) mentionning I even got an upgrade! - a shinny Fiat 500 L - ... I'm not too fussy but come on do not call it an upgrade alright?!! no offense to Fiat but please send me docs where you see the entry price for a Mercedes class B is the same as the price for a fiat 500 L - Anyway... it's late we just… Read Full Review

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