Rent Locauto www.locautorent.com Reviews

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Latest Reviews

★☆☆☆☆

“locauto nightmare”

Written on: 07/01/2016 by deboom (0 reviews written)

I rented a car with locauto some time ago on website of economy cars I got an extra invoice for 450 euro for a scratch I would have made which they cashed with my visa card without my approval we rented the car for two days to go to our country house in umbria, we didn't go to any city...me and my wife didn't see the scratch apparently we are not the only one since atos worldline, the company who owns the visa cards, is overwhelmed with complaints about these practices I would suggest ecomony… Read Full Review

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★☆☆☆☆

“unauthorised withdrawal of funds by Locauto”

Written on: 06/01/2016 by JeffOrlando (1 review written)

unauthorised withdrawal of funds by Locauto I returned the Opel Astra 1.6 tdi I rented from Locauto to Catania Airport on the 2/1/16 at 7.45 am, depositing the key in the assigned box as advised, as the office was closed. The fuel tank was full, as agreed. I have now been advised by my bank that Locauto is withholding Euro 514.06 from my Visa Card without any form of explanation or authorisation from my part. I paid extra for a Zero Excess Package. Unless I am given a full, immediate and… Read Full Review

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★☆☆☆☆

“Cheaters ! ”

Written on: 21/12/2015 by Garrics (2 reviews written)

Everything went well during our trip but four months later I started to receive charges from my bank. Locauto is charging me 50 Euros for sending an automatic email informing me that I will receive a fine from the Italian traffic autorities. I received 3 of them and there is no explanation from their side. As a costumer I should receive this information for free ! I will never rent again with them. Totally annoying and unfair. Little values as a company… Read Full Review

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★☆☆☆☆

“You have been warned !”

Written on: 24/11/2015

I should really have learnt my lesson 3 months earlier with this company. They seem very good until you have finnished with the vehicle. The main culprit is the Rome Ciampino branch, and one particular male individual whom has ripped me off for a second time. I normally hire these vehicles which are in good condition bar minor damage for approx 3-4 weeks at a time. As you can see they are getting a good enough return already but the same jobs worth continues to walk around the returned car… Read Full Review

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★☆☆☆☆

“Hidden fees”

Written on: 19/11/2015 by Meredithey397 (1 review written)

These guys will bleed you dry. They charged me 70 euros to fill half a tank of petrol in a one litre car, then a further 48 euros to handle a fine. The fine was for 3 euros as I'd been waved through a toll as didn't have the right change. So, 118 euros simply to go to the petrol station and search their database. Shocking… Read Full Review

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★☆☆☆☆

“Do not use locauto car hire!!!! I hired a car online...”

Written on: 14/11/2015 by CaydenMunoz (1 review written)

Do not use locauto car hire!!!! I hired a car online through autoeurope brokers from pisa airport. The hire company was stated to be alamo but on arrival i found that alamo and locauto operate together and the hire was from locauto. I had an early morning flight and had to drop the car off before the locauto desk opened. The car was left in perfect condition. When my credit card bill arrived i noticed that locauto had taken nearly £500 from my account. Of course the money was taken the day… Read Full Review

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★☆☆☆☆

“FRAUDULENT AVOID”

Written on: 08/11/2015 by mindenjoy (2 reviews written)

I picked up my hire car from Locauto in Bari airport on 10th Oct at 9:30pm at night. The lady on the desk when she gave me the hire sheet with the diagram of the car and damage said “you don't need to check the car all is well”. This raised my suspicions so I did however check it and found some very minor small scratches on the left side of the rear plastic bumper very close to the back wheel. When I looked at the hire sheet these seemed to match up with what was shown although it was very… Read Full Review

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★☆☆☆☆

“don't do it...”

Written on: 22/10/2015 by idagibbo (1 review written)

This company is good if nothing goes wrong but so help you if it does.... We got a flat tyre and we used their foam (there's no spare tyre) it did nothing.... We got the tyre fixed at our expense which is fine, however when we went to return the car they tried to make it into a really big deal about us using their foam. Loc Auto counter also wouldn't tell us what the cost would be (nobody knows anything.......very unprofessional) DO NOT USE THIS COMPANY .....to use their foam. Well get back… Read Full Review

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★☆☆☆☆

“WORSE EVER RENTAL FIRM> KEEP WELL AWAY”

Written on: 19/10/2015

IF YOU WANT TO HIRE A CAR. KEEP WELL AWAY FROM THIS FIRM. THE STAFF ARE ALL RUDE FROM THE CUSTOMER DESK TO WHERE YOU DROP OFF YOUR CAR. WE PICKED UP A CAR FROM NAPLES TO TOUR ITALY WITH FRIENDS FOR OUR 50 ANNIVERSARY. ON PICKING UP THE CAR WE NOTICE THAT IT DID NOT HAVE A LUGGAGE RACK WE INFORM THEM OF THIS. FOR WHICH THEY MARK OUR INVOICE. WHEN WE RETURNED THE CAR TO BARI AIRPORT THEY CHECKED THE CAR FOR MARKS ETC EVERYTHING WAS OK. BUT WERE INFORM THAT THE LUGGAGE RACK WAS MISSING AND WE… Read Full Review

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★☆☆☆☆

“AVOID! ”

Written on: 17/10/2015 by Ibrahimx285 (1 review written)

1000 extra euros charge without my approval. First deception came when I realised I would not get the mercedes class B or similar I paid for, beeing given the last car on the parking (that they said) mentionning I even got an upgrade! - a shinny Fiat 500 L - ... I'm not too fussy but come on do not call it an upgrade alright?!! no offense to Fiat but please send me docs where you see the entry price for a Mercedes class B is the same as the price for a fiat 500 L - Anyway... it's late we just… Read Full Review

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★★★★☆

“Satisfied customer”

Written on: 16/10/2015 by daveman999 (1 review written)

I rented a car for 8 days from Catania airport. I was somewhat hesitant having read several bad reviews about Locauto. They did indicate on the website that it would be a Golf or similar vehicle, I got a FIAT Trekking. The car had several areas of very minor damage, but I was told that this was going to be it's last rental. As a result I could pre-pay the full tank at €1 per litre and return empty which was a bargain. The car itself was clean, roomy and ran well. There was no queue at the… Read Full Review

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★☆☆☆☆

“The worst company ever to rent a car”

Written on: 03/10/2015 by Turan82 (1 review written)

The people at the front desk ROME Fiumicino airport were extremely rude, arogant. They treat their customer as they are garbage. if you have another choice please avoid them becuase you will definitely have problems at the end of the rental. i had terrible experience with them that is why i want you to not to have a problem with your rental car… Read Full Review

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★☆☆☆☆

“Worst car hire company”

Written on: 02/10/2015 by GeorgianaC (1 review written)

Locauto is a very bad car hire company. They try their very best to rip off their customers. 1. I paid the balance in cash for insurance, roadside plus & GPS when I returned the car & they assured me that the credit card voucher I signed before would be void. I was given a receipt. When returning home I found that the same amount was charged to my credit card. With the receipt & credit card statement, they still refused to refund the money. After the first correspondence via their online… Read Full Review

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★☆☆☆☆

“Please avoid them at all cost, wish I had read the...”

Written on: 29/09/2015 by Rudski01 (1 review written)

Please avoid them at all cost, wish I had read the reviews here before we booked, although it was through a third party, Returned the car to Ciampino airport Rome, was in a serious rush after being caught in early morning traffic. Locauto employee knew this so strolled out, checked fuel and interior, no problem signed an I pad to say ok I think couldn't really see anything else on the screen as outside. Now this is where it all got a bit suspicious, the guy immediately walked to the front of… Read Full Review

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★☆☆☆☆

“charges for existing damage”

Written on: 16/09/2015 by Vaughn154 (1 review written)

Charged for the damage, that was already on the car. I showed this damage to the representative, and he marked it on his iPad (since he does not have a paper version), or at least he said he marked the damage. I was given to sign the acceptance of the car on his iPad, where only the place for signature is shown, but not the damage that he marked, so I was unable to verify. Name of the representative is Francesco. Now, when I returned the car, I was charged for that particular damage, the he… Read Full Review

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★☆☆☆☆

“DESPICABLE BUSINESS PRACTICE ”

Written on: 09/09/2015 by VICHENDERSON (1 review written)

bloody hell I can't tell you how much I wish I had read these posts and realised the depths to which these sods will stoop. we are just back from a holiday in Tuscany. we picked up our car from Pisa airport at about 10pm on our arrival on 29th august - we were shown our car by a man using a torch on an iphone so all we could really pick up (black car, dark night, irritated young kids) were any major dents. not ideal but what choice did we have but to accept the car in good faith? we had a… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 05/09/2015 by NoelleLarkin359 (1 review written)

Locauto is a criminal organisation. I have very bad experiences with them like many other people. Beware of them, never rent a car. You cannot reach them for complaints, they never answer the phone or e-mails. On facebook you cannot react, only like them. Thank you bribed Facebook! Only (potential) advertisers do matter, no simple users like me and you. Can we not start a campaign against Locauto, no matter in what form? Aim is only to expose there criminal behaviour, and lead them into a… Read Full Review

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★☆☆☆☆

“Hidden charges”

Written on: 04/09/2015 by Mark.J.S (1 review written)

Didn't get the car that I ordered and the one I got didn't have a GPS that I ordered. I was offered a complimentary wireless Router so that I could use Google Maps on my phone. Since arriving back in the UK I have received a €125 bill for the router and for a drop off charge, that they told me I would not have to pay. Also the full tank of fuel that I paid for in advance has not been refunded. The complaints procedure is slow and difficult… Read Full Review

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★☆☆☆☆

“The worse car rental company in italy”

Written on: 31/08/2015 by Lexie1945 (1 review written)

We have been going to Italy for the past 9 years and this was the first time we use Alamo (Locauto in Italy) they are so unprofessional. People on the front desk speak to customers as if they are doing the costumer a favor, when you get the keys they barely check the car for damages but when you drop off the car it takes them 15 minutes to inspect the car, with cameras and a special mirror to check under, (they do not do the same when you pick it up) there was a line of 11 cars waiting, it… Read Full Review

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★☆☆☆☆

“Left stranded with 2 young children at 11pm at Rome...”

Written on: 30/08/2015

I wish we had read the reviews before booking with this company. We arrived at London Luton at 3pm and arrived in Italy at 9pm, our plane was delayed, we then had to wait for stairs, we then had to wait for the baggage - we then got a bus and arrived at 11pm at the hire car location in Rome Ciampino - Hertz were there and thrifty and gold car - locauto had gone home. They had our flight number and were well aware of the delays occurring but instead of waiting for their customer they went… Read Full Review

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