Emanualonline www.emanualonline.com

Emanualonline www.emanualonline.com
★★★★☆
4.1
84.0% of users recommend this
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Latest Reviews

“2012 Sienna repair manual”

★★☆☆☆

written by papamike5 on 12/11/2023

There is no table of contents or index so you can find the area you need. There is an abundance of information but it seems to center mainly around the interior and wiring diagrams. I need help with knowing how to disassemble the engine compartment so I can replace the spark plugs and ignition coils. I couldn't find that. Maybe it's in there but I can not find it without a table of contents or index

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“Paid - not received”

★☆☆☆☆

written by avdn on 04/01/2023

I purchased a manual form emanualonline. They send ma a "link" that did nothing but dump my connection back into their main page. After trying for over an hour and following every single instruction AND GETTING NO DOWNLOAD, I informed the company that I wanted my money refunded. 8 hours later, I was getting spammed with corrected links. NOTE: this was only AFTER I wanted my money back. At this point, I was DONE. I have requested my refund (understand its only $22) 5 times, each time I have gotten excuses - and no money. They claim I have the link and have the download. Any IT person can tell that I have NEVER accessed that download link. So they are lying about the access. The customer service is HORRID and they do NOT deserve your business. I'm still waiting for my money. I WANT MY MONEY BACK.

Was this review helpful? 2 0

“bmw e46 m3”

★☆☆☆☆

written by Bartontr389 on 30/12/2022

Do not deal with these merchants. I purchased a manual that clearly states bmw e46 m3 on it when it does not even have the m3 in it, they now refuse to give me a refund because i downloaded the manual, in other words, the downloaded manual is useless to me and how am i supposed to know the m3 is not in it without downloading the manual and opening it up? Sham!

Was this review helpful? 2 0

“Lack of Detail”

★☆☆☆☆

written by Mike3008 on 12/02/2022

I ordered a manual for a Peugeot 3008, with purpose of replacing the fan relay as well as the tappet cover gaskets. 1) There is no reference to fan relay whatsoever, not even a diagram showing its location. 2) There is no guide to replacing the tappet cover gaskets other than disassembling/re-assembling the entire cylinder head, which is described very briefly. A total waste of $27.

Was this review helpful? 2 0

“I purchased a manual for a Mitsubishi Rosa, and the...”

★☆☆☆☆

written by Linai121 on 25/01/2022

I purchased a manual for a Mitsubishi Rosa, and the listing claimed "MODELS COVERED: All Models/Engines/Trim/Transmissions Types Are Covered." I was sent a zip file with old PDFs from 2003, and engine models from late 90's. My 2012 vehicle is far from being covered. Email their support, and the only response I got was "Yeah, we don't have your model or engine. And we don't do refunds." They sell PDFs widely available online. Check that on other reliable meta-review websites. Stay away from these guys.

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“No Refunds given”

★☆☆☆☆

written by Northernwytch on 27/07/2021

Bought wrong manual. E-mailed them before I received download (which I never opened) said I bought a diesel version and could I have the Petrol version. They said they didn't do it and I could have an "instore credit for a different manual". WHAT GOOD IS THAT TO ME - I ONLY HAVE ONE VAN ??? Bad customer service, never again.

Was this review helpful? 2 0

“Bait and Switch”

★☆☆☆☆

written by on 19/04/2021

Purchased a Parts and Repair manual, received a link to a Flat Rate billing manual which is useless. Repeated attempts with Support got nowhere, denying the problem, would not correct error or refund purchase. Eventually Support offered "store credit". I don't want "store credit", I want what i paid for or a refund. Now I must hassle with disputing this charge with the credit card company. Bad experience!

Was this review helpful? 3 0

“eManualOnline - just say no.....”

★☆☆☆☆

written by Broussard284 on 10/02/2021

As part of an elaborate network of deceptive sales practices eManualOnline misrepresents their online automotive manuals downloads as the first layer of "bait & switch". When you discover what you receive is not what you ordered they will then refuse to refund your money. They will even go as far as re a PayPal dispute by offering a full refund contingent on the impossible physical return of the digital download. DON'T BELIEVE THE POSITIVE REVIEWS OF THIS COMPANY, THEY'RE MADE UP! LOOK INSTEAD AT THE BETTER BUSINESS BUREAU AND SEE THEIR "F" RATING.

Was this review helpful? 4 0

“Takes Your Money And Do Not send the Proper Manual”

★☆☆☆☆

written by jme145 on 05/01/2021

Ordered a Service\Mainenace Manual for a JD 4500 Tractor. Paid for it and was sent a file with garbage for all kinds of tractors but not the one for the JD 4500. Contacted the company and all they kept saying was that it was in the downloadable file. It was not and they have refused to refund my money. DO not use this firm

Was this review helpful? 3 0

“ I purchased a manual for my motorcycle. Problem was...”

★☆☆☆☆

written by eddie755 on 28/05/2020

I purchased a manual for my motorcycle. Problem was it was partially written in a foreign language. They would not refund my purchase claiming it was a fully functional product.

Was this review helpful? 3 0

“I emailed the pre-sales support staff to enquire...”

★☆☆☆☆

written by PHW110 on 25/04/2020

I emailed the pre-sales support staff to enquire whether their manual for the Onan Cumming marine diesel covered heat exchange repair. I recieved a response that it covered 'all scenarios'. I purchased the document and was sent a copy of the operators service manual (which is provided free by Onan Cummings) and does not cover repairs. These people attempt to insult the reviewer. Stay away!! I see they have a lot of negative filings with Better Business. Think I'll join them!

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“frustrated”

★☆☆☆☆

written by jeepwrangler on 09/04/2020

never received my manual for jeep wrangler poor communication got a order number and received it they never responded

Was this review helpful? 3 0

“Dodgy”

★☆☆☆☆

written by JavonAdams on 06/02/2020

Firstly sent manual for completely wrong model. After complaint, they sent a 10 Gig download which involved an additional software . Reluctantly i tried it and encountered errors. Have been refused a refund. Now trying to have the credit card charge reversed. Dodgy company!

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“Do not buy from Emanualonline”

★☆☆☆☆

written by lynjams on 18/10/2019

I placed an order for the workshop edition of the smart car 2007-2014 incl brabus (451). They sent complete 2007-2010 manuals which were completely free online. These did not include the workshop manual, nor anything stated in the description online. I tried to give them the opportunity to refund my money prior to posting this review. The only response they gave was 'what year was your vehicle?' Do not purchase from this company. It is nothing but a sham.

Was this review helpful? 1 0

“Waste of money”

★☆☆☆☆

written by on 16/08/2019

A complete waste of money. This is advertised as an "invaluable resource for any owner" which is untrue. I was expecting a Haynes types manual with quick and easy diagrams. The file is 20GB IN SIZE and takes several hours to download (the complete Microsoft Office package is 1.5GB!) In my opinion, it's honestly unusable for anyone who's not a mechanic or engineer. As a 50 year old woman with little auto knowledge, frankly I deleted the download and looked on YouTube and solved my problem for free. My mistake for choosing an unsuitable product. That's life. But it's been their response which has been truly shocking. First they posted a meaningless reply to show they "care" after my bad review (told me all they could do was help me install the product). Since then, I've received three emails with varying levels of insults, the final one declaring I've been added to their spam list because they "don't have time for me". A new low in customer service.

Was this review helpful? 3 0

“Very,very disappointed, Do not reccommend”

★☆☆☆☆

written by mikoprod on 14/08/2019

Manual advertised has photos of third party publication, "NOT" factory, very unclear photos..Same manual advertised can be purchased online for half the cost..I sent a request to support...Never received a response..Do not recommend..

Was this review helpful? 1 0

“SHADY BUSINESS DO NOT BUY FROM THEM”

★☆☆☆☆

written by GianniMcLeod17 on 04/06/2019

This site is terrible. I made an honest mistake purchasing the wrong manual, immediately notified him, who seems to be the only person running the website, asked for a refund and was told not possible. It's only 12 bucks and the way he responded me has left a bad taste in my mouth. This is not an honest business. They make money by setting up traps, not services nor products. PLEASE DO NOT ORDER FROM EMANUALONLINE.

Was this review helpful? 2 0

“Do not try to download it will ruin your computer! ”

★☆☆☆☆

written by Jeannie206 on 31/05/2019

I bought a digital manual for 29.99 for my BMW. It came by email with a separate link for download instructions, which I went to first. It instructed me to download a download manager. That took serval hours to download, once that was done I attempted to download the actual manual and the additional program required for it to work. At this point my laptop quit functioning all together. I could not get it to do anything. I contacted emanual and req requested a refund. They stalled me for about a week before they came back and finally told me no they will not refund my money even tho the website states their policy is if it is within a week and not download they would issue a full refund. Since it never finished downloading I expected a refund. I would never had purchased it if I knew it would ruin my laptop!

Was this review helpful? 2 0

“BMW in depth made simple”

★★★★★

written by Joycef140 on 27/03/2019

needed an indepth view of inlet manifold flap valves and this achieved all my expectations and made the job easy

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“CANNOT DOWNLOAD!!”

★☆☆☆☆

written by AlessandraPeck on 17/03/2019

JUNK WEBSITE. STAY AWAY. CANNOT DOWNLOAD FILE! JUNK WEBSITE. STAY AWAY. CANNOT DOWNLOAD FILE! JUNK WEBSITE. STAY AWAY. CANNOT DOWNLOAD FILE! JUNK WEBSITE. STAY AWAY. CANNOT DOWNLOAD FILE! JUNK WEBSITE. STAY AWAY. CANNOT DOWNLOAD FILE! JUNK WEBSITE. STAY AWAY. CANNOT DOWNLOAD FILE! JUNK WEBSITE. STAY AWAY. CANNOT DOWNLOAD FILE! JUNK WEBSITE. STAY AWAY. CANNOT DOWNLOAD FILE! JUNK WEBSITE. STAY AWAY. CANNOT DOWNLOAD FILE! JUNK WEBSITE. STAY AWAY. CANNOT DOWNLOAD FILE! JUNK WEBSITE. STAY AWAY. CANNOT DOWNLOAD FILE! JUNK WEBSITE. STAY AWAY. CANNOT DOWNLOAD FILE! JUNK WEBSITE. STAY AWAY. CANNOT DOWNLOAD FILE! JUNK WEBSITE. STAY AWAY. CANNOT DOWNLOAD FILE! JUNK WEBSITE. STAY AWAY. CANNOT DOWNLOAD FILE! JUNK WEBSITE. STAY AWAY. CANNOT DOWNLOAD FILE! JUNK WEBSITE. STAY AWAY. CANNOT DOWNLOAD FILE! JUNK WEBSITE. STAY AWAY. CANNOT DOWNLOAD FILE! JUNK WEBSITE. STAY AWAY. CANNOT DOWNLOAD FILE! JUNK WEBSITE. STAY AWAY. CANNOT DOWNLOAD FILE! JUNK WEBSITE. STAY AWAY. CANNOT DOWNLOAD FILE! JUNK WEBSITE. STAY AWAY. CANNOT DOWNLOAD FILE! JUNK WEBSITE. STAY AWAY. CANNOT DOWNLOAD FILE! JUNK WEBSITE. STAY AWAY. CANNOT DOWNLOAD FILE!

Was this review helpful? 1 0

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Asked by lynndsim on 3rd February 2017 Report this content
I ordered three manuals but it says no download available. Any ideas?

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Answers (3)
Report this content ResearchIT Written on: 03/02/2017
I had issues in downloading a manual and contacted emanualonline.com who helped to download with a secure remote access to my computer. They were very helpful and I did not have any issue with the customer service. Message them with your problem via the contact facility.
Report this content Bigdealrefund Written on: 04/02/2017
Process a case if you paid by PayPal, even if you get the link it will be so slow it will drive you nuts , however they allow downloads they either have virtually no bandwidth or restrict it to stop you from download and using up there home broadband speed perhaps There are others online might cost you £5 more on top of this sellers price but there downloads are instant or disks are sent quickly Hope this helps
Report this content Elskan Written on: 04/02/2017
Contact them - they will do everything to get you up and working.
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Asked by Taichibob0355 on 8th October 2014 Report this content
I had problems with the download and they said they did not have time to help, but fortunately I purchased through PayPal and Emanualonline does not like negative feedback. So if your not happy if you have not paid through PayPal there's is a site for feedback which they monitor. Has anyone else had problems with the download?  They are not professional and the complaint become very personnel but continue, they stand to lose a lot more.

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

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Answers (10)
Report this content Allsworth Written on: 09/10/2014
I also had difficulty downloading to start with but after checking step by step I was able to download an excellent DIY manual. I have used this service a couple of times now and I will still say they give good service. I think most people are a little unsure or have difficulties as you set up a link between yourself and their server before you can download. I guess they just want to protect their investment. Have another try to carefully follow step by step, it is worth the effort and you will get an excellent manual. I hope this helps, Cheers
Report this content Casserole Written on: 09/10/2014
Hi, please read my reviews from 2012 and the replies I received. it got very personal too. I think I am one of the few to get a refund Good luck .
Report this content manofkent47 Written on: 09/10/2014
Hi I had problems down loading the on line version of the manual however the replies I got very always helpful and friendly. In spite of this I never did get the system to work so bought a DVD version as well. This took a number of emails to them before this version was useable. Again they were friendly and in the end they remotely installed it from their end. No problems now. Note:I am not employed by emanuals and have no connection with emanuals.
Report this content Andrewcee007 Written on: 09/10/2014
I managed to lose the copy of my download after the 7-day download period. E-manual gave me a further few days to download a second time. Needless to say I've a backup copy! Otherwise, nothing much to say having used them just the one time.
Report this content bricktamland Written on: 09/10/2014
Sorry to hear about that I ordered the CD version of my manual just to have a physical copy of the manual for the future and they were very helpful with helping me get the files onto my laptop.It took several emails between us but all I know is it worked and they never seemed unwilling to help.
Report this content darrell1213 Written on: 09/10/2014
I never got my manual or my refund!
Report this content JoeHanbury Written on: 09/10/2014
I had problems with the download initially. This was resolved by their on-line chat and I have to say they were very professional in their dealings with me. Nothing seemed to be too much trouble. When you do eventually download the manual it is a minefield and needs practise to use it. It is not particularly user-friendly but with some practice you can access all the information you will ever need and more. I use Apple Macs and the download uses a virtual version of Widows XP. It does not allow an upgrade to later versions of Windows. There does not appear to be a Mac version of Emanualonline. Hope this is helpful
Report this content kev0580 Written on: 09/10/2014
Hi, I remember downloading and installing without any difficulty. I thus had no need to contact them as the product worked right off the bat.
Report this content seamus1966 Written on: 11/10/2014
Hi I don't know who you were dealing with but I have to say while I had trouble with the downloading and getting the manual up and running that was down to my lack of knowledge. when i contacted them they logged into my computer and sorted it out for me. contact them again and explain your experiance and I sure they will be happy to help. I am a mechanic and I bought the audi a6 manual for specs and it helped me a lot. Hope this helps. shay
Report this content jmuchongwe Written on: 12/10/2014
I had a download problem like yours when I purchased my manual. The download is big and takes hours. When it came to installing the manual on my computer it did not work at all and I contacted the support team and we exchanged e-mails on the progress on my side. Finally they contacted me so that they could log-on to my computer which they did via Team viewer and the download was installed by the support team and it has been working ever since.
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Asked by missmcconnell1953 on 20th September 2014 Report this content
I did place a order and was not able to download the product at the time that I needed it. I am not very happy with my purchase at all. I have been trying to get a refund for weeks. How do I go about getting a refund. Oh yes, when I purchased the download it was going to cost $14.99 but the charge was $25.47. What is that about? Is It false advertising?

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Answers (3)
Report this content Fraysse Written on: 22/09/2014
My experience with this company is that they rarely provide what you pay for and even if they do it's not worth what you paid for it. I don't think you have any chance of getting a refund from them so the only thing to do is keep spreading the message that they are not trustworthy wherever you can. Do not waste money sending letters to them, the addresses they have on their website do not exist! Sorry to be the one to give you the bad news.
Report this content Allsworth Written on: 09/10/2014
Please see my reply to Taichibob0355 on 8th October 2014. I have found the problem lies with the user. I can't speak for their ethics as I truly don't know but the product they sell is excellent and I have used them a couple of times now and will do so again in the future. As I said above, check what you are doing - take things s l o w l y step by step and you will get there. Cheers 
Report this content kev0580 Written on: 09/10/2014
Hi, I have downloaded and installed the product without any difficulty. As the product worked right off the bat there was no need to contact them but the communication I had was good.
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