Emanualonline Reviews - www.emanualonline.com

★★★★☆
4.1 / 5
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Latest Reviews

★★★★☆

“Mercedes Benz Workshop manual”

Written on: 24/01/2015 by BaronArnold (1 review written)

The manual was adequate as expected. The download process and the instruction-to-follow were clear and easy. The technical support was a little difficult to coordinate with due to the time difference between Canada and UK, however was worth the effort. All in all it is a great value for money… Read Full Review

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★☆☆☆☆

“Do not waste your time and money”

Written on: 21/01/2015 by D_from_Minnesota (1 review written)

Executive Summary of Review of EManualOnLine Experiences: Do not waste your time or money. Full Review: Eleven days ago I ordered an EManualOnLine for my Audi Q7. The purchase price was 9.99 pounds. Since then it was the four time to try to download the manual before I got the download completed. I was unable to do anything with that file. I have sent 29 e-mails to EMO support group. I have received 21 e-mails from EMO support individuals - two, one was E and the other was E. They… Read Full Review

Chad_Emanualonline's Response to D_from_Minnesota's Review

Written on: 21/01/2015

You only have to read the reviews here to see that your full of BS. That and the fact we can take your comments with a pinch of salt. At anytime you could've quite easily backed off and said, i do not wish to continue and i would like a refund. But NO, you have a fully working manual and you have still thrown your toys out the pram like the little girl that you are!

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D_From_Minnesota's reply to Chad_Emanualonline's Comment

Written on: 21/01/2015

Thank you, Chad, for responding promptly. The support team at EManualOnLine have been diligent in trying to get this manual up and running. I, seriously, would welcome your leadership in getting this full working manual available for viewing. I still have the files and would be most happy to be able to use them. Will you help this little girl? And I will be most delighted to print a retraction and a new review when I am able to access the manual.

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Chad_Emanualonline's reply to D_From_Minnesota's Comment

Written on: 22/01/2015

What is your ticket ID?

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D_From_Minnesota's reply to Chad_Emanualonline's Comment

Written on: 22/01/2015

The Ticket ID is WXN-428711.

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★★★★★

“Great Service, Great Manual”

Written on: 21/01/2015 by Alic71 (1 review written)

Bought and downloaded a manual and it would not install on my PC. They came online and installed it for me. Now that's service. The manual itself is first class, a proper workshop manual. Many thanks chaps… Read Full Review

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★★★★☆

“automotive online manual”

Written on: 19/01/2015 by Oscarf406 (1 review written)

The manual was exactly what I was looking for. It wasn't one of those you purchase at the parts store that tells you what bolts and nuts to remove then say "reassemble in reverse order"! This here gives you the same information the manufacturer manual gives you! Gives exact torque and angle specs.,tightening sequences, it gives all voltage specs at each computer terminal and so much more. The only thing I can say is you have to try it. The hard part is my computer wouldn't except the program… Read Full Review

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★★★★★

“ed knows his job,very good”

Written on: 19/01/2015 by Newtonuu1980 (1 review written)

could not download my self,had to get it done remote,could try make it more simple for folk to download, thanks anyway… Read Full Review

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★★★★★

“BMW 5 series emanual is perfect”

Written on: 18/01/2015 by JohnSueRich (1 review written)

Originally a bit wary as the download wouldn't work due to VMplayer would not work on my laptop, but with patient endurance by the emanualonline staff, this issues was finally resolved and the system working perfectly. With it being digital, the system is far easier to page through than the old hard copy manuals, and the pages don't get dirty. Well worth the money paid!… Read Full Review

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★★★★★

“Great manuals and all in PDF!”

Written on: 18/01/2015 by Bilbo1974 (1 review written)

It took a bit of doing to get it to download due to some weirdness on the internet at the time of downloading. Had to download Java, then restart the computer. Went to go and get the download and the system hadn't even asked for a password as I paid through PayPal. Got that sorted and then it was very straight forward and had no problems at all. I then had to download a program to open the rar file. Once I did that the files were there and ready to go. The files themselves are PDFs so you… Read Full Review

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★☆☆☆☆

“Not User Friendly”

Written on: 17/01/2015

Needed to repair my car this weekend, Haynes don't produce a manual to cover my car so opted for Emanualonline instead, programme took about 2 hours to download, then I had to unzip the programme files, tried to use the on site instructions but they did not appear to match what I had sitting on my desk top, so I tried to follow as best I could. Sadly it failed & I had to raise a ticket with Emanuals. Next day got a single sentence reply, but with some help was able to successfully unzip the… Read Full Review

Chad_Emanualonline's Comment

Written on: 17/01/2015

What is your ticket number?

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Gotamerc303's Comment

Written on: 17/01/2015

The ticket number CNS - 497275

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Gotamerc303's Comment

Written on: 17/01/2015

Ticket number is #CNS-497275

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Gotamerc303's Comment

Written on: 19/01/2015

Eventually got the programme up & running thanks to the patient help of the Emanual support team.
The program is both easily accessible & simple to use on the virtual XP desktop installed on my PC. Now that it has installed correctly
Many Thanks Emanualonline.

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★★★★★

“MERC SLK350”

Written on: 17/01/2015 by MERCSLK350 (1 review written)

I could not obtain a HAYNES manual for MERC SLK350, this download from emanualonline should be the answer, it will take sometime to learn the programme. The staff have given myself help to download by using REMOTE ASSISTANCE, this package is real value for money. As a 77 year old this product will allow me to do my own servicing and give advice to other D.I.Y mechanics… Read Full Review

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★★★★★

“Support during installing Peugeot 208 eManual”

Written on: 16/01/2015 by 63Kirk (1 review written)

Although only a small order for 10 Pounds, Ivegot an outstanding support from eMANUALONLINE-team for help in installing my purchace from You. Can certainly recommend Your Company to my friends. Sincerely, ULLA & ERIK… Read Full Review

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★★★★★

“2006 Toyota Yaris Manual.”

Written on: 14/01/2015

This is a great cost effective means of obtaining these manuals. They are easy to download with full and complete instructions, written clearly. After the download it is quite simple to extract the files and start using the manuals vital information. True to their word it is the real "Techs" manual and just so easy to find what you are looking for before you attempt any repairs. Support personal have been extremely prompt and helpful and getting my manual has been just fantastic. A great… Read Full Review

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★☆☆☆☆

“Rubbish ....”

Written on: 12/01/2015 by zmNolan75 (1 review written)

Wish I had read reviews before buying from here I purchased a download and a disk . The download took days and countless attemps then when it did download it was still going after 6 hours . I gave up and decided to wait for the disk . The disk is not what I expected . I expected to put it in my disk drive and run it but you have to mess on down loading this and that and setting up the whole thing . After two days I gave up . 25 quid wasted… Read Full Review

Chad_Emanualonline's Comment

Written on: 12/01/2015

Why didn't you contact us for help? As you can see from all the reviews here (since you have read the positive ones aswell i presume), we fix 99% of customer problems! But no you had to jump the gun right!

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Itsonlymesillypersonall's Comment

Written on: 12/01/2015

I Sent a total of 6 emails . Received 5 in return still did not work and i said they didnt work . I expected to put in a disk and it works not download and extract files etc . I havnt jumped the gun at all I made repeated efforts to resolve . .I have just purchased a book so hopefully another few days and i will have what i need . Ideally you need to make these allot easier to load . I would be much happier giving a review of 5 stars and excellent

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Itsonlymesillypersonall's Comment

Written on: 12/01/2015

I have sent a total of 9 e mails and received 5 back . I had assistance with the download which still kept failing . Then the disks I expected to work with ease but they are far from it . I have not jumped the gun I made repeated effort to resolve as I needed the info . I have just purchased a book so hopefully will get what i need . Apologies if it upsets the seller but these are far from strait forward . Maybe include a third disk as an instruction manual to help or make them load easier

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★★★★☆

“vagcom diagnostic device.”

Written on: 12/01/2015 by mbird57 (1 review written)

The device is good quality and well made,however the download/install link supplied did not work. I had a remote installation performed by the support team and everything works fine… Read Full Review

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★★★★★

“GM repair/service manual for 2007 uplander”

Written on: 10/01/2015 by Reynoldsnc497 (1 review written)

The manual I purchased was excellent quality with good details. The support personnel that helped me get it downloaded and operational were far beyond outstanding and knowledgable. and went above and beyond to help me get infornmation up and running. Customer service of this quality is well above the usual one sees and experiences these days… Read Full Review

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★☆☆☆☆

“Extremely disappointing! Not at all what I expected.”

Written on: 10/01/2015 by vcLawson111 (1 review written)

WORKSHOP MANUAL FOR MERCEDES SLK 200 KOMPRESSOR Although the guys at eManualonline were very helpful, this is quite frankly the most complicated, memory hungry and un-user-friendly software I have ever come across! It uses a peculiar way of loading, by loading a Windows XP framework within you existing operating system. This results in memory conflicts, takes ages to load and then goes online for access to the operating framework, despite having to install 14Gb worth of files onto the hard… Read Full Review

Chad_Emanualonline's Comment

Written on: 11/01/2015

We sell these to garages and the DIY'er's day in and day out and although ever do is praise the product. The fact is it take about 15-20 minutes to get used to the interface, which isn't along time when you can potentially save thousands.

As for the memory conflicts, that is down to your PC am afraid.

Chad @ eManualOnline

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★☆☆☆☆

“Far, far, far too complicated to install and then the...”

Written on: 04/01/2015

It took over six hours to install and then I had to spend an hour with an on-line adviser helping to set it up. Now it's all installed I've found that it has interfered with a number of other programmes on my computer and it doesn't even load up every time. I'll be contacting the technical support people tomorrow and, if they can sort things, I'll be prepared to change this review but, as it stands, I'd strongly recommend people to avoid this. Why on earth does it have to be SO COMPLICATED… Read Full Review

Chad_Emanualonline's Comment

Written on: 05/01/2015

That's bizarre. So you know you have a fully working product thanks to us, but you don't have the decency to contact us to resolve these outstanding issues, before writing this review!

Sorry, but i don't have the time of day for people like yourself. And its quite convenient for you to stay anonymous too. Pick yourself up instead of throwing your toys out your pram like a little girl!

Chad @ eManualOnline

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Jml1's Comment

Written on: 10/01/2015

The only bizarre thing to me is a company representative slagging off his own customers, however, when I look back through your reviews I see that this is not uncommon behaviour for you. You seem to revel in being rude to your customers and whilst some of us may seem a bit dumb to you I, for one, don’t complain of a problem just for the fun of it.
I spent ten years as Customer Relations Manager for a large International Company and so I know one can come across some difficult customers, however they are still customers and the best result is to turn an unhappy customer into a very happy one – your diatribe doesn’t strike me as a very good way of doing that !

If you read my review properly, you would have seen that I was going to contact your tech support team and, if they sorted things out, I would happily amend my review favourably. After your response I’m not so sure !!

I accept that your support team appear to do an excellent job however the fact remains that the manual is painfully slow to download and I see that many, if not most, of your reviewees have had to resort to your technical support. I therefore believe it remains not unreasonable to advise others of this.

Despite your rude response, I was optimistic that your support team could deal with this problem and you will note that I did NOT criticise either the service or the product itself (although that does appear to be a product of the vehicle manufacturer rather than yourselves ?) It therefore seems a pity that an excellent support team are tainted by the abrupt and rude public face of your organisation.

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Chad_Emanualonline's Comment

Written on: 11/01/2015

Thanks for your essay. Seems like you were walk over in your 10 year job of an "International Company". Sorry mate, i prefer to say it how it is, and that's exactly what i did. If you don't like it, lump it, but thanks for your advice. It has been taken with not even a pinch of salt.

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★☆☆☆☆

“waste of time”

Written on: 02/01/2015 by Lockhart449 (1 review written)

wish i had read reviews before i paid,cannot read download… Read Full Review

Chad_Emanualonline's Comment

Written on: 02/01/2015

Well thats a shame. We can't help you if we don't know an earth the problem is. That or maybe your just a timewaster wanting a free product.

You only have to read all the positive reviews here to rubbish your own claims, duh!

Chad @ eManualOnline

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★★★★☆

“Challenging over time zones”

Written on: 02/01/2015 by Oswaldo21 (1 review written)

After a purchase, my Macbook would not download the documents after the java icon, using Chrome, Safari or Firefox. After making some arrangements for teamviewer access, it was frustrating to see how the download should have happened and so easliy for the tech support. well done and thankyou. Now off to dig through the pages to do some maintenance on my 1993 LWB Turbo Diesel Manual Range Rover Classic. Well Done from Brisbane Australia… Read Full Review

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★★★★★

“AVAILABILITY OF MANUAL ”

Written on: 01/01/2015 by MORROCAN (1 review written)

VERY HAPPY WITH THE MANUAL I DOWNLOADED FROM EMANUAONLINE, DUE TO AVAILABILITY, I JUST COULD NOT GET HOLD OF THE ONE I REQUIRED ANY WERE ELSE, A LITTLE DIFFICULT TO INSTALL BUT CONTACTED THE HELPFULL AFTERSALES TEAM, WHO REMOTALY INSTALLED IT FOR ME, WITH GREAT EASE, VERY GREATFULL FOR THEM, WOULD NOT HESITATE IN PURCHASING ANOTHER MANUAL FROM THEM. THANK YOU… Read Full Review

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★★★★☆

“Ford Streetka manual”

Written on: 01/01/2015 by DwayneGalbraith (1 review written)

The down load of the Ford car maintenance manual was as simple as it could have been but the technical support from Texas USA was really good and gave me the access I required. I think the explanation on the web site should have been clearer as to what computer programmes were required to use the e manual. I think that it takes a little while to search through the on line menu and it is not as extensive for home maintenance as the Haynes Car Repair Manuals but it is printable from each section… Read Full Review

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