Emanualonline Reviews - www.emanualonline.com

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Latest Reviews

★★★★★

“This programme is brilliant l would recommend to all.”

Written on: 29/03/2015 by Lewis122 (1 review written)

Above all the Tec boys help is great in solving any problems the manual is great easy to use simply grill !!!… Read Full Review

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★★★★☆

“Mercedes W221 Manual”

Written on: 28/03/2015 by GinaWiley118 (1 review written)

The manual is more or less the Full Mercedes Digital system as used in their workshops, with most of the online parts not usable for obvious reasons. It is fully searchable and has fully usable exploded diagrams and repair guides. Doesn't guide you through every part of a repair but you should be able to sort out most of the DIY repairs that it's possible for the average guy to carry out/ feel able to carry out or would attempt to carry out. Excellent value for money. Back up from… Read Full Review

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★★★★☆

“Audi A3 Manual”

Written on: 28/03/2015 by Axelx469 (1 review written)

Very good once you get use to it. It starts with a daunting interface and the navigation through it is not intuitive. Took a while to find the wiring diagrams. However, once you get used to how electronic technical publications are structured, its very useful… Read Full Review

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★★☆☆☆

“Disappointed Ducato Manual”

Written on: 27/03/2015 by RoyceBarnes332 (1 review written)

I didn't realise that this was a download only,I thought I was buying a hard copy, (my fault probably). I had download problems re Java update and XP compatibility, which meant I spent nearly all day sat at the computer waiting. Eventually I had to have my pc remotely controlled to get the file transfer and VM Player installed. Having said that, the back up service overall was good and efficient.Though, i lost almost a complete day frustratingly hanging around the pc. The actual product may be… Read Full Review

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★★★★★

“Workshop manual Mercedes B”

Written on: 26/03/2015 by StephanP (1 review written)

Very complete manual. Also had great help to install it. Can recommend the purchase!… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 24/03/2015 by Rylie111 (1 review written)

If you have any issue with installation or any other special requirements, don't hesitate to contact them. They will take the time to meet your expectations. Good service… Read Full Review

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★☆☆☆☆

“MB Star Diagnostic tool, a total failure.”

Written on: 24/03/2015 by Haileyu313 (1 review written)

My last correspondence was a few months a ago,untill now not had a single email from emanualonline regarding refund,replacement or repair of the Mercedes Benz scan tool.I am tired of sending mails with no reply. I have purchased softwares before and always had a good experience.But this time i felt cheated and mis-guided.I have saved all the emails and whatsapp meassages. If emanualonine is a professionally run company then the least i would expect is communication. I have the MB STAR scan tool… Read Full Review

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★☆☆☆☆

“Not easy to install on old win7 32mbit diagnose pc”

Written on: 23/03/2015 by AdrianKennedy339 (1 review written)

Not possible to open in VMWare old version (3.0), and not possible to install newer version cause cpu in this HP mini 2233 is to poor… Read Full Review

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★★★★★

“Car service manual”

Written on: 21/03/2015 by ChrisAskew (1 review written)

Good product. Excellent service. Aftersales second to none… Read Full Review

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★★★★☆

“Still trying to get used to the manual, which is very...”

Written on: 20/03/2015

Still trying to get used to the manual, which is very in-depth and takes some getting used to. Had problems loading the manual but the support service was excellent. Far more detailed in many ways then a Haynes type workshop manual but less in the way of 'how to' do things… Read Full Review

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★★★★★

“mercedes ml manual”

Written on: 20/03/2015 by dfWaddell195 (1 review written)

after some problems witch was sorted out for me the manual is very easy to use it explains every thing that you need to know for any repair but some of the part that you want to find are not were you would expect them to be but under different headings i enjoy sitting at my computer in my spare time going through the manual it gives you hours of reading and helps you to understand your Mercedes ml better… Read Full Review

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★★★★☆

“Installation issues with Rav manual”

Written on: 19/03/2015 by Jamespgr (1 review written)

Download was straight forward - no issues. The manual was unpacked. I followed the instructions in the "Installation Instructions" file in the root directory. SVGview was installed. I double clicked on "index.html" and then there were errors. The response to my request for help was very efficient. Initially there were issues with Teamview. these were solved when a later version was installed. The Technician then checked the installation and solved the issue very quickly. I should have double… Read Full Review

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★★☆☆☆

“Emanual online for vauxhaul vivaro”

Written on: 19/03/2015 by vivaromania (1 review written)

The most complex bit of software I've ever come across to install. On the plus side, the customer service guys were excellent and installed it remotely for me. Think you need a degree in ICT to do this! After all that, I still found it unintuitive to use and didn't give me any clues about the electrical problem I had. Had a look at other stuff. Poor quality line drawings and very brief instructions. Sorry, not impressed… Read Full Review

Marymac57's Response to vivaromania's Review

Written on: 20/03/2015

how did you contact them?-----my son had serious problems with his merc files---------tried to ring number-dead line-------looked at various reviews and saw allegation that uk address was a forgery-contacted trading standards in belfast-they confirmed address doesnt exist and that phone number is a fake number--- they said emanuals well known to them for complaints-----very concerned by this-----------contacted emanuals by email about this matter--no reply----i did notice that a person -seemed to be sending abusive emails to customers who complained or left negative comments-why? why are emmanuals using an address and phone number that dont exist?

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Vivaromania's reply to Marymac57's Comment

Written on: 23/03/2015

Contacted them by email.
Haven't had or heard of any abusive comments (yet!)
The whole process appeared unnecessarily complex.
Was dubious about letting them take over my computer, but it seemed to work OK.

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★★★★★

“Simply the best for the F150”

Written on: 19/03/2015 by Stricklandex134 (1 review written)

Right, apart from the speed of the Scottish highlands Satellite broadband, who took me 3 days to download the Manual for my 2002 F 150 supercharged, I must say its a cracker of a manual. Been on the Ford's since the early 80's from capri's to Cortina's etc etc named i had it... Also having ford USA, always struggled a bit in finding good manuals and parts, this because if its not common all the dealers are lost. Power of the Net... I discovered eManuals and got it for my F 150 HD. Well, its a… Read Full Review

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★★★★☆

“VW Passat manual”

Written on: 19/03/2015

Useful manual,bit technical for me for what I wanted it for,basically servicing schedules and how to do minor service items.Had problems downloading the Wim Player,few emails later,the on line support team sorted it out by taking remote control,you realize what a 'numity' you are with computers when you see the on line team whizzing through the installation-great support and done free of charge,much appreciated.The only query I had with the manual and it could be VW's fault or my fault,I have… Read Full Review

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★★★☆☆

“So difficult to install!”

Written on: 18/03/2015 by navsail (1 review written)

The manual is fair but the problems related to getting it to run makes me feel that I will not buy again. This is not the first product that I have bought from you and every time there has been problems. It's not just me, your engineer spent an over an hour this time on team viewer getting it to run. I also had to sit at my pc for over an hour waiting him to turn up after we had arranged a time. The last product I bought was Peugeot diagnostic tool and I had to try 4 different machines before… Read Full Review

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★★★★☆

“Worth a look”

Written on: 15/03/2015 by Bailey458 (1 review written)

I bought the KA manual as I need to review an electrical diagram. The first download did not have the info I needed but their support department were very helpful and provided a different one that had all the info I needed… Read Full Review

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★★★★☆

“EXCELLENT HELPLINE SERVICE”

Written on: 12/03/2015 by GRODNO (1 review written)

HAD A PROBLEM DOWNLOADING THE E-MANUAL, CALLED UPON THE LADS AT THE HELPLINE WHO WERE AMAZING! MANUAL IS CLEAR AND UNDERSTANDABLE, WITH FIRST CLASS INFORMATION. EXACTLY WHAT I NEEDED… Read Full Review

Chevy790's Response to GRODNO's Review

Written on: 12/03/2015

U CALLED UPON THE LADS AT THE HELPLINE?-AS THE NUMBER IS NOT REAL, HOW DID U DO THIS?-BY MAGIC?----i would be very interested to know the phone number that u got through to them on?-are u aware-the uk address in belfast is a fake address as well as the phone number dont take my word for it-ask trading standards or action fraud-who are anxious to speak to who ever is running the uk end of this (yes thats what trading standards and action fraud described it as)--u must be one of the very few who had no problems with the download-which by the way-they are in breAch of copyright as they dont own nor have permission to use the software they are supplying to whom ever is unlucky enough to get it--u say u called upon the lads on the helpline--how did u do this as the number is a fake number-I DONT THINK IM FAR WRONG AS THEY MADE THE MISTAKE OF SAYING THEY CONTACTED A FICTICIOUS PHONE NUMBER AND CHAD- WHERE AMAZING IN HELPING THEM-MAKE UP UR OWN MIND-IF U DOUBT ANYTHING I HAVE STATED CONTACT ACTION FRAUD IN MAINLAND UK-OR TRADING STANDARDS IN BELFAST WHO WILL TELL U THE ADDRESS IS A FAKE ADDRESS AND THE PHONE NUMBER AS WELL AND WILL CONFIRM THEY WOULD LIKE TO SPEAK TO PERSON OR PERSONS RUNNING THE UK END OF THE SCHEME.

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★★★★★

“Cannot praise the support staff enough,even when i...”

Written on: 12/03/2015 by Drwg (1 review written)

Cannot praise the support staff enough,even when i gave up on a download problem they were there helping.now i have a one touch manual for my car easy to access.Thanks again.I would recommend these manuals to anyone and would buy again in the future as and when required… Read Full Review

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★☆☆☆☆

“No Response No Answer”

Written on: 10/03/2015 by mojo35 (1 review written)

Ordered the manual, attempted to download the manual and was unable due to my computer's security protocol shutting it down. So far I have emailed eManuals online twice and they haven't even bothered to respond. I can't download the software and after reading the complicated and convoluted instructions on how to use the manual I doubt that I'd be able to use it anyway. I've simply asked for a refund and again, no response. I don't know what it takes to get them to help, but apparently email… Read Full Review

Chad_Emanualonline's Response to mojo35's Review

Written on: 11/03/2015

Am not going to even go into this. But i do take it you have read MOST of the reviews here! So my question is to you, if you have an issue, why not contact us on our support page? Is that too hard or are you simply an impatient person? Definately seems like the latter!

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Mojo35's reply to Chad_Emanualonline's Comment

Written on: 11/03/2015

Where do you think my two emails went? I sent them to your support emails address. Your response just solidifies my experience. Your response was sarcastic and condescending, not exactly what you want from a retail store. Customer service, that's what you should be providing. Thank you for proving my point.

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Chad_Emanualonline's reply to Mojo35's Comment

Written on: 11/03/2015

Sorry if the truth hurt, but am not about to beat around the bush from a customer who thinks their right, when they are totally wrong! If you emailed us you would have a ticket number. Care to provide us with the ticket number?

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