Domestic & General Insurance Reviews

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Latest Reviews

★☆☆☆☆

“Left without a reliable Freezer for 6 months.”

Written on: 28/06/2016 by Blackgun (2 reviews written)

I have been paying over £100 a year for freezer Insurance in the event of a failure for a number of years for my Hotpoint FZ175 Freezer. The total amount spent on insurance would easily have covered the cost of a new Freezer if not two of them. Problem Started in February and is still not resolved despite visits from 4 Hotpoint engineers. The last visit changed control board, heater element, Fan, and total re-gas of the compressor. So apart from the compressor and the heat exchanger everything… Read Full Review

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★☆☆☆☆

“wait wait wait for your repair”

Written on: 28/06/2016 by stephenshort1 (1 review written)

come on i have to pay the rest of the contract off before you will come out and repair the machine I have been with for 14 yrs never missed a payment why why why you should be ashamed yourselves… Read Full Review

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★★☆☆☆

“Efficient at setting up policies-Very poor at settling...”

Written on: 28/06/2016 by JHop (1 review written)

I doubt I will ever insurance anything again with D & G, there customer service is polite and respond quickly to emails, but don't actually do anything to progress claims. I paid to insure a Video/DVD player for years. When it went wrong it was collected for repair quite quickly and easily. Within 10 days I received a letter saying it wasn't worth repairing and offering a replacement DVD at a cost of less than half the original, but it was not an equivalent piece of equipment so didn't want… Read Full Review

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★☆☆☆☆

“Worst service ever- 3 weeks plus to repair washer dryer ”

Written on: 21/06/2016 by kiSmith374 (1 review written)

I logged a repair on June 12th. Washer dryer- it was an emergency as the washer would not stop filling with water and the only way to shut this off was to shut the electrics (fridge freezer and boiler as well). They would not send someone out on the Sunday and promised on the Monday- and promised to text with the estimated time (3 hour window). As we work, this was vital. There was no text. At the end of the day there was a postcard saying someone had been. That is the first complaint. The… Read Full Review

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★☆☆☆☆

“avoid avoid avoid!!!!!!”

Written on: 13/06/2016 by mobalding (1 review written)

I have been paying £112 since 2001 for insurance on my washing machine its now been written off by D&G i rang them to find out whats happening about it as ive been without a machine for a week now only to be told they will replace it for the most basic hotpoint machine available and if i want an upgrade to a slightly better one i would have to pay the extra ALSO i have to pay delivery charge AND the rest of the direct debit for the year when i have paid well over £1500 over the last 15 years… Read Full Review

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★☆☆☆☆

“Avoid Avoid Avoid”

Written on: 11/06/2016 by uvMedeiros447 (1 review written)

My washing machine broke so made a claim in the middle of May. I was convinced it was the bearings due to the noise it was making. The first 4 engineers didn't even turn the machine on to diagnose the problem! One engineer took the washing machine outside to fix and after lots of banging with a hammer returned it as fixed. Again no test of the machine to check. The machine then put oil all over my washing. After another phone call to domestic and general they refused to pay for my ruined… Read Full Review

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★☆☆☆☆

“Spammers, unprofessional company ”

Written on: 09/06/2016

So I've never taken a policy with D&G and I have specifically told them in writing and by phone NOT TO CONTACT ME yet they continue to ignore this and send me letters to sign up to their crappy insurance policies nearly every month which are full of my details, so I have to shred them. Not sure where to complain to about this but they should delete my details as they have no right to keep them and I am not interested in what they offer. Seriously unprofessional company look elsewhere if you… Read Full Review

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★☆☆☆☆

“never buy this insurance and hoover wash machine”

Written on: 09/06/2016 by BEPI (1 review written)

please NEVER MAKE THE SAME MISTAKE I MADE BUY THIS WASH MACHINE HOOVER IS CRAPING, THIS THIS INSURANCE IS HORRIBLE I BEEN MORE THEM ONE HOUR TRY TO TALK THEM AND THEY KEEP HANG UP THE PHONE, THIS IS MISERABLES POEPLE… Read Full Review

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★☆☆☆☆

“Wahing machine repair ”

Written on: 07/06/2016 by Annoyed29 (1 review written)

My washing machine broke 19 may have a policy with domestic and general indesit engineer came out 26/05/16 said I needed a part the part was ordered and would be fitted the next week I received a text message and letter from indesit to say that the part would not be fitted until 23/06/16 so that means I will be waiting over a month for my washing machine to be fixed i am told by indesit they have the part needed to fix my washing machine but no engineer to install yet it not sure where the… Read Full Review

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Kelly1977's Response to Annoyed29's Review

Written on: 17/06/2016

Hi , I also have policy for washing machine & Fridge freezer with these guys and recently had to call engineer for the fridge breaking down ,I reported repair on the 2nd of June and 1st available date for engineers visit was 13TH JUNE , I said that I thought 2weeks wait was quite a long time to be without my appliance in the heatwave we was having also and I was under the assumption that this is why I paid monthly to domestic & general for a prompt hassle free service should anything break down , To which I'm told engineers very busy and ill be put on a list should anybody cancel and then id be seen earlier .A little confused but call ended , On the Monday after weekend I called again and said was nit happy actually weaiting 2 weeks might aswell not be paying out to you and sort it myself, The lady this ytime was quite taken aback it sounded by the wait I'm told I had to wait and straight away put me through to resolutions , I was told if they cannot cover with there original engineers for any reason
, They have to give you a contact of another engineer . unfortunately these were no quicker to come as very busy , I called back d&g then told me io can find one myself and the ins and outs of how and what terms on , the cost etc , So I would call back dom & gen and ask to be put through to the resolutions team and why you've notbeen offered this after this amount of time and still not repaired . hope you get it sorted soon good luck ;)

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★☆☆☆☆

“Total rubbish ”

Written on: 05/06/2016 by 476Hansen (1 review written)

Reported fault beginning of May did a repair at wrong property on 13 th same on 24 th cancelled on 25 th then on June 3 engineer didn't show said didn't no anything about it now booked for 14 th we will see last chance been with them for years… Read Full Review

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★☆☆☆☆

“Customer Disservice ”

Written on: 31/05/2016 by Nicd_s99 (1 review written)

Please avoid this company at all costs. I have had numerous repairs and call outs all at incredibly inconvenient times that i have begged and pleaded for members of my family to be home for. The problem is that their time slots are very limited and they can only book you out for day long repair visits (although they do go to great lengths to let you know that the day before they send you a text detailing ETA. Not a great deal of warning and completely unacceptable as I teach and cannot just… Read Full Review

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★☆☆☆☆

“A Company to Avoid”

Written on: 27/05/2016 by Saniyam316 (1 review written)

Do not waste your money on any products this company sells. A service agreement to fix or replace a fridge freezer was taken out for peace of mind. Good sales talk but thats the end of it and the service engineers who came for the repair quickly came and went but left the fridge freezer as it was - broken. The final episode was a claim that a replacement was not in order after they failed to repair it during the warranty period… Read Full Review

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★☆☆☆☆

“Domestic and General Absolutely Disgraceful Service!”

Written on: 27/05/2016 by Stone346 (1 review written)

Tumble drier broke down 10 days ago, engineer came out a week ago told me it was overheating and melting inside! DG decided to replace it under contract rules, (see attached pic). Heard nothing from DG till I phoned them myself on Friday was given a product number to go check, see if I was happy with model that product replacement team chose for me, unfortunately team chose basic model with nowhere near same specification as my original drier, I called up Bosch and asked their advice in which… Read Full Review

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★☆☆☆☆

“OMFG!! What terrible service”

Written on: 27/05/2016 by Larkin262 (1 review written)

My mother in law had full cover on a cooker and fridge freezer for about 3 years. She called them up to get her cooked and fridge fixed (which where both only about 6 months old at the time) the guy that came out didn't know his bottom from his elbow, was told that they would be back out but never bothered her again. Now in May 2016 we have cancelled the cover as we couldn't get in touch with them for 4 weeks via telephone or emails. She finally had someone get in contact with only because I… Read Full Review

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★☆☆☆☆

“Absolutely rubbish service”

Written on: 22/05/2016 by ZackerySchneider295 (1 review written)

This company is the worst I have ever dealt with. Getting through on the phone is a nightmare. After holding on for half an hour I was cut off.had a three week wait for a repair and then the night before the engineer was due they allocated me the one time slot I went to great pains to explain I couldn't keep.don't bother with them they are charlatans who don't give a damn about their customers… Read Full Review

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★☆☆☆☆

“Disgusting service”

Written on: 19/05/2016 by Watson445 (1 review written)

Have been with them years have called them out now on my fridge freezer same problems over and over !! Rang yesterday fridge is warm freezer defrosted !!! I have to wait a week for engineer disgusting. So we have no food and I paid upfront for extended warranty… Read Full Review

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★☆☆☆☆

“service”

Written on: 17/05/2016 by DavisUpton (1 review written)

our cooker broke and dg said we wont covered though l knew l was , l had mislaid documents, so scrapped cooker , found documents and rang them back for them to say we had cover , also just had washer mended by rude workman and refused to take away washer drum, dar rotherham… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 15/05/2016 by KaiaReese1958 (1 review written)

Wish I could have given it no stars. Terrible company - do not use them under any circumstances. We are paying monthly for a service they have not provided, and had to pay again UP FRONT for a repair that they can't complete as they have no engineer in the MASSIVE Swindon area. Ridiculous and still on going after 4 weeks. Tried to complain but was on hold for 20 mins (oh the irony) and had to get on with my life… Read Full Review

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★☆☆☆☆

“D&G appalling service”

Written on: 13/05/2016 by Gissellem2 (1 review written)

Don't call back when they say they will. Sent an engineer who made the problem worse. Don't offer appointment times to suit the convenience of customers who are paying their wages. What a waste of money and time… Read Full Review

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★☆☆☆☆

“telefonisch niet door te komen!”

Written on: 09/05/2016

Het is niet meer van deze tijd om anderhalf uur te wachten voordat je wordt doorverbonden. Heb ongeveer driehonderd keer gehoord dat ik "binnen enkele ogenblikken" wordt doorverbonden. Ik wil een overlijden rapporteren. Ongehoord!… Read Full Review

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