Domestic & General Insurance Reviews

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Latest Reviews

★☆☆☆☆

“Terrible service”

Written on: 05/02/2016 by isabiff (1 review written)

We got an engineer on 6/1/16 and discovered we had to have seven parts after washer/dryer went on fire and had smoke billowing out and fused all the downstairs electrics. Told to phone Domestic & General and finally spoke to someone after 80 minutes and told it looks like you should get a new machine. Told to hold on while he confirmed this and came back and said he had been a bit hasty on saying this and that he would phone me the following day and to date I am still waiting. We got a phone… Read Full Review

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★☆☆☆☆

“Avoid , avoid, avoid, rip off ”

Written on: 04/02/2016 by Vargas495 (1 review written)

Disaster, customers services completly disaster And very rude, please avoid them … Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 03/02/2016 by sancho40 (1 review written)

I used them as they offered 12 monthly payments, engineer came out next day to repair and it was worn brushes on the machine. What we then noticed was the laminate flooring was damaged because the engineer scrapped the washing machine across the floor. YOU cannot get hold of anyone over the phone, terminated twice after waiting 30 mins to get through. Logged a complaint online on the 28/1/16 to have no one contact me. It's a complete joke, they are quick to take your money, good mind to cancel… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 02/02/2016 by 287Duffy (1 review written)

As i was paying for repair or replace insurance with Domestic and General I wasn't too concerned when my washing machine suddenly stopped working, I phoned them on the 18/1 and a repair man came out 4 days later. He admitted not knowing what the problem was so ordered some random parts in the hope that one of them would fix it. I was told I would be called back that night or the next day to inform me of the delivery dates. No one did, in fact I haven't been contacted once by this company and I… Read Full Review

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★☆☆☆☆

“No Customer Service”

Written on: 01/02/2016 by JHSMaclean (3 reviews written)

I have now been listening to the same music and someone telling me that they will get me to the team as fast as they can for 42 minutes..........these people take your money and do not answer the phone when you have a problem. Waste of money. My premium was £251.88 I should have given it away rather than sent it to these robbers.... … Read Full Review

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★☆☆☆☆

“avoid.”

Written on: 26/01/2016 by Quinn37 (1 review written)

I am still waiting for my washing machine repairing after almost 8 weeks. can only come to our area Tuesdays or Thursdays and no other time. reported my broken machine at beginning of December. engineer came 29th and ordered parts. booked repair for 14th jan and a phone call on 13th to say parts hadn't come. still waiting and the amount I have paid at the laundrette I could have bought a new machine. 2 phone calls to find out what is happening and why the parts have not arrive and told someone… Read Full Review

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★☆☆☆☆

“Do Not Use this its a rip off.”

Written on: 25/01/2016 by meetnn (1 review written)

There is nothing I like about this. covered my washing machine for 7 years cost aprox £700 the machine broke down & an engineer reported back & I was told machine not repairable and they would get me a new machine, I asked for the model number & checked price + £249 I agreed but was not happy being told I had to pay £60 to clear the yearly cover + £20 Delivery + £18 installation + £9 to take the old one away, Total £107 take that off the cost of the machine = Value of the machine £147… Read Full Review

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★☆☆☆☆

“atrocious customer servic”

Written on: 23/01/2016 by 138Dawson (1 review written)

I booked under my extended warranty for a repair, TV collected but Customer service from slipshod TV repair company awful, almost 3 weeks later and 2 telephone calls and an email still no TV. Email to Domestic General on Tuesday and still no reply and have attempted to ring them for 2 days to complain about this poor service, am unable to get a reply due to "high call volume" I am not at all surprised if that is the best they can do. Will never purchase another extended warrant from D&G… Read Full Review

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★☆☆☆☆

“Forget It-Total waste of money”

Written on: 23/01/2016 by CarlaCraig (1 review written)

Had to wait 3weeks for the engineer to come. He said that the model on the insurance policy is different from that of the actual cooker. He ordered the necessary part and booked for another week later. Called to say that he could not get the part, would need to order it again and would get back to me. Still waiting with a broken oven door! Never had such poor service from an insurance company and would definitely never recommend them… Read Full Review

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★☆☆☆☆

“waste of money ”

Written on: 22/01/2016 by Lindsayhy82 (1 review written)

Engineer visited (after several calls) diagnosed fault and ordered new part ........ That's it still waiting several weeks later ...no message and really don't try phoning I have a vision of a solitary call handler D and G in their national lseveral hours waiting and still no reply. Call to the insurance ombudsman in order… Read Full Review

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★☆☆☆☆

“very misleading AVOID”

Written on: 20/01/2016 by 356Pike (1 review written)

i was told one thing on the phone which is nothing like how it works in practice and the small print they want to give me a cooker that is nothing like the one i have the policy on and its going to cost me £633 that i dont have for the privalage. ime supposed to be covered for 55% of the cost of my original range cooker but could go to currys now and gewt the one they are offering for £730 whats the point of the cover i have also been trying to get in touch for a week  i have just been on… Read Full Review

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★☆☆☆☆

“Christmas disaster”

Written on: 18/01/2016 by aoWhite208 (1 review written)

My fan oven broke 15/12/2015 rang hotpoint as I was out of warranty for a repair, they transferred my call to domestic & general who they obviously use to book repairs. I explained it was the fan element that was't heating up but the fan was still working. They said the oven could be fixed and an engineer could come Christmas Eve with the new element. Cost £189.88 and all would be guaranteed for 12 months. The engineer arrived, it was the element but he didn't have the correct element on the… Read Full Review

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★☆☆☆☆

“Don't trust D&G avoid ”

Written on: 18/01/2016 by BarkingWhistleblower (1 review written)

Terrible customer service. On three ocassions we could not get through the numbers seemed to be changing. The engineer was so uncooperative, he didn't even touch the appliance and made a diagnoses. He did not listen at all to what it is that we as customers where saying.. Coming out to see us was another mission and we was told that the parts are not available been over a week and we are still waiting for the parts . Due to this we have cancelled our policy will not be reviewing with them even… Read Full Review

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★☆☆☆☆

“They won't answer the phone”

Written on: 18/01/2016 by Domestic718 (1 review written)

I have had a problem with my fridge/freezer and have now rang every day for eight days, up to six times a day and still can't get through. I did get through once, was put on hold for 3 hours and then they hung up. I have been on the phone waiting for someone to pick up for 17 hours. The music's terrible, like the service. I will cancel my plan, I've paid them £168.00 a year for 8 years. What a waste!… Read Full Review

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★☆☆☆☆

“Disgrace”

Written on: 15/01/2016

I have had my washing machine covered with Domestic and General for 5 years now .Needed and repair( it was leaking ) so tried to contact the customer service team. Friday 8 January. The service you receive is shocking ,horrendous waiting time over an hour at a time, given numbers that don't work ) passed from pillar to post and that's when you do get through. Nobody can give me an appointment time . Days had passed hours wasted waiting on hold only to give up in the end. Finally late… Read Full Review

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Mnjevans's Comment

Written on: 18/01/2016

Similar thing happened to me. After several long waits on the phone I asked for my money back on this years policy so far. They agreed, refunded me £67 and I have ordered a new machine to be delivered next day!

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★☆☆☆☆

“Having trouble getting through”

Written on: 15/01/2016 by Thomas1973 (1 review written)

I have been trying for several days to arrange for a call out to repair my washing machine. You are constantly waiting in a queue. No one answers your call. Very frustrating. Appalling service!… Read Full Review

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★☆☆☆☆

“Domestic & General Terrible”

Written on: 14/01/2016 by Malakaip22 (1 review written)

Pensioner Mum had problem with dryer after a year long wrangle they have offered a replacement. Instead the man they send tries to repair the dryer and when told we don't need repair but replacement, the workman acted in a rude and unhelpful manner. Spent the next 4 days trying to phone the customer service center only to be met by hour and a half waits on the phone. When a human finally comes on the phone they have fobbed me off onto somebody else who have promptly disconnected the call, so… Read Full Review

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★☆☆☆☆

“Domestic and General and Currys”

Written on: 11/01/2016 by Bobajob1000 (1 review written)

I bought a Beko integrated Fridge freezer from Curry's the end of July 2015. I had them fully install the item,so all was well until December. The fan started squeaking,and i managed to drop a shelf in the inside of the fridge liner. I called D&G and claimed on their accidental policy. I was told an engineer would come out to inspect the fridge. The 15th of December an independent engineer came out to look at it. He was truly ignorant and said that i should buy some resin and fill the hole of… Read Full Review

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★☆☆☆☆

“never buy this insurance”

Written on: 11/01/2016 by rosie381 (1 review written)

Bought a new dishwasher in july 2015 decided to [purchase the accicent and breakdown cover. I was getting a new kitchen in and a workman pulled out the door , contact the company and they sent out an engineer out.He said he needed to order a part. tried to get in touch with the company that they had sent out but was told that the part could take a couple off weeks that was fine.3 months later I got a call saying they had the part. I had already got my dishwasher fixed by a beko engineer and it… Read Full Review

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★☆☆☆☆

“Fridge Freezer replacement”

Written on: 10/01/2016 by Alianaz1950 (1 review written)

They dump the fridge and freezer from Hotpoint. Once I installed it, all my vegetable frozen in the fridge section. Single cream become ice cream. When I phoned to D&G they said it was not their responsibility. Who else can I approach? went to Hot point and they said adjust this that etc., Non of their instructions were worked. now I am considering to buy new myself. I WILL NOT RECOMMEND THESE CON-ARTIST INSURANCE TO ANYBODY… Read Full Review

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