Domestic & General Insurance Reviews

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Latest Reviews

★☆☆☆☆

“Absolutely rubbish service”

Written on: 22/05/2016 by ZackerySchneider295 (1 review written)

This company is the worst I have ever dealt with. Getting through on the phone is a nightmare. After holding on for half an hour I was cut off.had a three week wait for a repair and then the night before the engineer was due they allocated me the one time slot I went to great pains to explain I couldn't keep.don't bother with them they are charlatans who don't give a damn about their customers… Read Full Review

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★☆☆☆☆

“Disgusting service”

Written on: 19/05/2016 by Watson445 (1 review written)

Have been with them years have called them out now on my fridge freezer same problems over and over !! Rang yesterday fridge is warm freezer defrosted !!! I have to wait a week for engineer disgusting. So we have no food and I paid upfront for extended warranty… Read Full Review

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★☆☆☆☆

“service”

Written on: 17/05/2016 by DavisUpton (1 review written)

our cooker broke and dg said we wont covered though l knew l was , l had mislaid documents, so scrapped cooker , found documents and rang them back for them to say we had cover , also just had washer mended by rude workman and refused to take away washer drum, dar rotherham… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 15/05/2016 by KaiaReese1958 (1 review written)

Wish I could have given it no stars. Terrible company - do not use them under any circumstances. We are paying monthly for a service they have not provided, and had to pay again UP FRONT for a repair that they can't complete as they have no engineer in the MASSIVE Swindon area. Ridiculous and still on going after 4 weeks. Tried to complain but was on hold for 20 mins (oh the irony) and had to get on with my life… Read Full Review

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★☆☆☆☆

“D&G appalling service”

Written on: 13/05/2016 by Gissellem2 (1 review written)

Don't call back when they say they will. Sent an engineer who made the problem worse. Don't offer appointment times to suit the convenience of customers who are paying their wages. What a waste of money and time… Read Full Review

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★☆☆☆☆

“telefonisch niet door te komen!”

Written on: 09/05/2016

Het is niet meer van deze tijd om anderhalf uur te wachten voordat je wordt doorverbonden. Heb ongeveer driehonderd keer gehoord dat ik "binnen enkele ogenblikken" wordt doorverbonden. Ik wil een overlijden rapporteren. Ongehoord!… Read Full Review

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★☆☆☆☆

“Absolutely appalling service. DONT BELIEVE THEM”

Written on: 08/05/2016 by Flantheman (1 review written)

They promise you the earth and don't deliver. Engineer called to attend to my washing machine, said he had no parts, arranged to come back SEVEN days later. Didn't turn up so I phoned them, they said he was sick and couldn't send another engineer for ANOTHER 14 DAYS. After waiting on the line for 20 minutes I was told management would call me back within 24 hours to tell me that their t&cs say they don't have a legal obligation to come out within 28 days. The sales staff are hard sell trained… Read Full Review

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Flantheman's Response to Flantheman's Review

Written on: 08/05/2016

I forget to mention, it's now 48 hours since they promised to call me back within 24 hours, you guessed it.... They haven't called back.

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★☆☆☆☆

“D & G never answer the phone!!!!!”

Written on: 08/05/2016 by Simstt473 (1 review written)

You hang on forever to get someone to deal with your calls. Every time you phone you keep hanging on for ever, it is so annoying.... and then they pass you to another department....and then another..... its an insurance company .....so its in their interest not to field calls as it costs them money.... They are very efficient in taking money from your account ..... even when they are not meant to. DON'T EVER GET SUCKED INTO TAKING OUT COVER WITH THEM… Read Full Review

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★☆☆☆☆

“Bloody waste of time and money”

Written on: 02/05/2016 by Mk2granada_uk (1 review written)

Awful awful service! My elderly mother left for weeks without a working fridge freezer. Contantly on the phone trying to sort it out. Call centre staff hopeless, couldnt give a damn! DO NOT USE D&G . YOU HAVE BEEN WARNED !… Read Full Review

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★☆☆☆☆

“Appalling service in every respect”

Written on: 30/04/2016 by GenevieveGrant (1 review written)

Title says it all. Shocking customer service. Just waited on the phone for 34 minutes listening to music after spending 18 minutes and 23 minutes earlier with no reply. There are much better companies around, just avoid this appalling organisation. What did I like about it ? Absolutely NOTHING… Read Full Review

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★☆☆☆☆

“Absolutely not reliable”

Written on: 30/04/2016 by Gleasonqd33 (1 review written)

We had several problems with our dishwasher (Hotpoint). But what happened now goes over the limits. We had to wait at 4 weeks for having an appointment with a completely incompetent engineer who had a look at the dishwasher and said "I think I have to come back in about three weeks with new parts". He came back and tried again to repair it. He changed the parts and resealed the FDL570 and asked us to switch it on the next day. The next day the dishwasher was still not working. We have contacted… Read Full Review

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★☆☆☆☆

“Never Use this Company”

Written on: 28/04/2016 by Lacey88 (1 review written)

I have just gone through the most frustrating 6 days ever with a Company who have never heard of after sales service. My television needed to be checked for a fault, firstly sending the courier company out on the wrong day with a box that did not fit the tv, numerous telephone calls back and to the next five days, the courier coming three times with the same wrong size box. D&G agreed to arrange the courier for the time that suited me then turning up not at this time for three days so I wasn't… Read Full Review

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★☆☆☆☆

“Do NOT Buy Insurance from them.”

Written on: 27/04/2016

We called them on Monday 18/04/16 and arranged for our Bosch Dishwasher to be repaired after it started leaking, they booked us for Thursday21/04. The call out time was set for 11:00 - 15:00 and the engineer arrived at 12:30. He stripped the door and proclaimed he'd found the leak ...but didn't have the part on his van, so would have to order it. He did this and arranged to return on Monday to fit the part. Monday at approx 12:15 a different engineer arrived to fit the part, he stripped the… Read Full Review

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★☆☆☆☆

“Absolutely the worse company EVER - DO NOT USE”

Written on: 20/04/2016 by gkRomero18 (1 review written)

Took cover out on Hoover washing machine from 17/4/2016. Machine developed a leak on 16 March, attended 16 March - machine worked for 2 days then leaked again 22 March. Did not attend until 31 March. Couldn't find fault but said it was ok. Worked until 6 April then surprisingly leaked again, door jammed with washing inside and they couldn't get out until 12 April. Turned up late then couldn't find fault. Broke yet again on 13 April. The 'complaints' team said they would escalate it and someone… Read Full Review

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★☆☆☆☆

“Abysmal”

Written on: 17/04/2016 by DestineeWentworth (1 review written)

I recently decided to take an agreement from this company, what a mistake. They got my address wrong 3 times (3 different errors) and I tried to contact them by phone but could not get through. I sent 4 messages on the on-line form at their website and didn't get a single reply to any of them. Based on this experience I cancelled the direct debit and informed them of my decision to cancel, again by email. Still no response. I honestly don't believe they have a customer service department and I… Read Full Review

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★☆☆☆☆

“Stay clear of D & G”

Written on: 15/04/2016 by Culdesac (4 reviews written)

I took out a service contract on a two year old Worcester Bosch CH boiler thinking my service contract was with Worcester Bosch. When I moved house a few months later I was told I couldn't transfer the contract but it was ok they'd cancel it. They didn't cancel it and have been trying since then to extort the remaining 7 months premium from me via a debt collection company. I wrote to their Customer Service Director and their HO on 22 March 2016 (the letters were signed for) and have just… Read Full Review

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★★☆☆☆

“Going around in circles”

Written on: 11/04/2016 by KinsleyFowler131 (1 review written)

I took out a multi policy to cover 3 of my products, my fridge freezer being one of them. On opening the top draw it cracked and later snapped of all together. being covered by insurance I wasn't concerned, thought it would be simple, it's easy to speak to someone who wants to take you money but repairs is another matter. on ringing one number, began the run around next told to ring another number, told to ring another number and then got met with the busy tone and unable to leave a message. I… Read Full Review

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★☆☆☆☆

“Stay away they are rubbish”

Written on: 11/04/2016 by CharityMatthews142 (1 review written)

When my washing machine broke and I called them they did not turn up to fix the machine and I had had a day off work waited in all day I phoned up and they promised to come the following week the engineer came but did not have the part he said he would order the part he came two weeks later with the wrong part finally got machine fixed a month later I have since cancelled my policy because of them being a waste of time and then they took unauthorised money from my account I contacted my bank… Read Full Review

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★☆☆☆☆

“Extended warranty on appliances”

Written on: 11/04/2016 by FinleyEgan (1 review written)

The engineers take too long to come to repair appliances, to make a complaint the telephone service is appalling leaving you very annoyed before you even make your complaint. I have taken out several policies over the years but the charge is increasing too much. I would not recommend this service if you need your appliances repaired quickly and look at the costs and just put the money away instead. Booking a local engineer would probably be quicker. I am now left with very smelly washing( Farm… Read Full Review

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★☆☆☆☆

“Spent 2hours on phone this is the worst company ever ”

Written on: 10/04/2016 by OscarSherwood407 (1 review written)

Spent 8day waiting for engineer what a wast of time . Thy try everything to riggle out of paying don't bother with them Keep well away… Read Full Review

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