Domestic & General Insurance Reviews

Click here if this is your business
★☆☆☆☆
1.4 / 5
9% of users recommend this
Click here if this is your business
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Domestic and General Insurance - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Do not take a warranty with domestic and general”

Written on: 24/12/2014 by Austin411 (1 review written)

My 3 year old samsung tv broke and and I invoked my 5 year d&g warranty that I'd been given by house of Fraser with my original purchase. My tv was taken away and deemed not cost effecive to repair so I was offered a replacement. At this stage I was pretty happy with the service I received despite being told that I only had £571 to choose a new TV with due to depreciation on the £1200 cost of my original Tv I couldn't get an exact replacement so i chose a bigger screen with a lower model… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“D&M policy-never answer the phone!”

Written on: 19/12/2014 by Kason315 (1 review written)

4 weeks without a cooker so far. Christmas to look forward to with no cooker. Domestic and General refuse to answer the phone and ignore email complaints. Is there an ombudsman for this? Save your money and pay for your own repair-its a whole lot easier… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Very surprised with outcome of complaint!”

Written on: 17/12/2014 by Hodges402 (1 review written)

I recently took out an extended warranty on a Hotpoint double oven. During the period of my warranty the door seal on the top oven broke so I called D&G to ask for a replacement. This was ordered and I was told I would be contacted when the part became available as it was out of stock. After not hearing for a week or so I called back to be advised it would be in stock by Friday of the following week. This day came and went so I called back as I wanted the part before Xmas. I was then told that… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“4 hours on the phone”

Written on: 17/12/2014 by L222 (1 review written)

We phoned Domestic & General on Dec 17 to tell them our Belling cooker was faulty and needed repairing before Christmas day as we had a large number of guests coming for lunch. We were given a visit date by the engineer of DEC 30th. I spent a total of 4 hours on the phone trying to get the matter resolved. I even found a local chap who could get the parts and fit them the next day for £75 but being a sole trader he was not VAT registered and Domestic & General INSISTED that any trader they… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Trying to make contact”

Written on: 15/12/2014 by IanRuddick (1 review written)

Got a broken washing machine, no problem got an extended warranty with D&G...no Trying to contact their call centre is a disgrace, you get various automated options, then you join a queue, upon you hear the engaged tone, after 30 seconds it cuts you off!!! Tried main customer services number, who said they get complaints abound this all the time...said to try later nothing they could do. Said call centre gets too many calls, so just cuts people off. Good old British customer service. No… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Do not waste your money, save it for buying new...”

Written on: 14/12/2014 by Tatiana466 (1 review written)

Do not waste your money, save it for buying new appliance. The customer service very poor regarding the oven and the dishwasher. Do not expect any work done. One engineer told me to cook on the bottom shelf only after changing some parts that was his solution. 6 telephone calls I had to make to Electrolux. Domestic and General representative said he would cancel the policy but cannot do anything else. Customer service, what was that?!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Rotten service! Avoid”

Written on: 05/12/2014 by Tylamai (1 review written)

Waited 1 week for a engineer to come and look at my washing machine. Unable to fix machine so had to order parts.Was told by the engineer that i would have to wait another week until they were avalible to come back to fix it.However i was told that as it was urgent they would get indesit to book appointment instead.An appointment was booked for 5 days later, however recieved a phone call early morning on the day they were due to come that there are no parts, and that i have to wait until the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Dishwasher repair”

Written on: 28/11/2014 by Napierwd236 (1 review written)

This service was excellent. The engineer was very helpful and knowledgeable, new exactly what the problem was. Parts ordered and fixed within a week. Also very good communication from the repairers company, keeping us informed. Excellent… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Stephenward69's Comment

Written on: 04/12/2014

Worst company I have ever dealt with. Dishwasher repair and the companies they use are terrible. Been out four times and still not fixed and thier senior managers in resolution team, just don't care

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“A total disgrace”

Written on: 25/11/2014 by nutz4redz (1 review written)

Had a kitchen fitted with Candy appliances in 2007. After 12 months the washer dryer failed twice. We decided to take out the extended warranty with Domestic and General. The engineer has visited us at least 4 times a year because of the dryer. The filter is at the back, not good for an inbuilt appliance. in 2009 the oven door exploded, showering the kitchen with glass. On 5th Nov the same happened again. We demanded a new oven as we have grand children. This company refused and said they will… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst service I've ever had”

Written on: 24/11/2014 by AlanBoyce72 (1 review written)

I bought a Beko tumble dryer on the 25th of October 2014, I called the number on the appliance which rather than Beko turned out to be Domestic & General. The agent I spoke to seemed professional and due to that I took out an extended warranty for 2 years with additional accidental damage cover, the agent told me I would be covered from the minute I hung up the phone until October 2016. 2 weeks later I called them as my dryer had stopped working, after being on hold for an hour, I got through… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Disappointing service”

Written on: 20/11/2014

A small plastic paddle broke in my Hoover washing machine, very easy to fix. The number I had to phone for service was the premium rate HooverCandy number on which I was left on hold earning them money. When I got through I was told the earliest they could come out was a week away. They could not give a time, so I have to take a day off work. Despite telling them exactly what part was needed, the engineer came and said on the door step that he had run out of the plastic part that was in high… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Having insurance with D&G is a waste of money”

Written on: 20/11/2014 by Coltj191 (1 review written)

My washer dryer broke so I rang the number given. They can't come out for 7 days, I explained that I was disabled and really needed my washer. There was no response other than to put me on a list if anyone cancelled. The guy even tried to sell me machine cleaner. As I told him, that is no good if you can't open the machine. I am not renewing… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Appalling”

Written on: 19/11/2014 by 240Holman (1 review written)

Much like everyone else I cannot seem to get my washing machine repaired!! The first engineer they advised me to contact didn't show up, the second couldn't come for over a week. Each time I called I was on hold for over 15 minutes, and Involved me doing the work. I won't be keeping my insurance following this event as it's simply a waste of money!! The last contact I had with them involved them telling me to find someone and bill them later!!!?? What happened to manufacturer approved… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“fridge nightmare ”

Written on: 12/11/2014

I'm so disappointed with their customer service. The are not polite, patient or even willing to hear you out. I have been waiting a week and a half just to get my fridge fixed. When finally they get me an appointment they book me in the time I'm not home, so had to reschedule again. Up to now my fridge is not fixed all the food has gone bad. What a nightmare steer away… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Trying to get a repair on a freezer ”

Written on: 10/11/2014 by DayamiMcCullough311 (1 review written)

Terrible, absolutely shocking customer service - don't expect to have anything repaired quickly or when it's convenient for you. Don't expect to get to speak to the 'customer services' department. Do expect to over pay, do expect to wait, do expect to make all of the arrangements yourself, do expect to be kept on hold... oh and if it's a freezer repair do expect to be asked to keep rotten food in your kitchen for at least a week. Don't waist your money, do yourself a favour avoid these people… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Do not waste your time or money on this company”

Written on: 06/11/2014 by ffarcical (1 review written)

I have been trying to get an oven fixed. So far I have had 5 appointments (the 5th cancelled the day before the appointment) Each engineer has diagnosed a different problem. I waited 5 hours for the first engineer to arrive only to be told it was the element and he didn't have a spare. The second said it was not the element but another part which he did not have. The third.....well you get the idea. I have now after many phone calls, time taken off work etc, been offered a new oven (which I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst Customer Service Ever”

Written on: 03/11/2014 by Jaylenm410 (1 review written)

Have an extended warranty on our washer dryer. Have today called to get a repair. Have rang the number they supplied and got an automated message saying I had to ring a different number. Rang the number provided and eventually spoke to a human who told me I needed to ring a different number. Rang that number 3 times and was cut off on each occasion. Have now spent nearly 40 minutes trying to contact dandg customer service to complain. Still no answer. Stay well away from this company… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“worst company ever”

Written on: 24/10/2014 by Cunningham107 (1 review written)

i had all my laptops insured through them when i went to make a claim on my sons laptop told it was not from eu i brought it from sony centre and they have sent me evidence that it a eu laptop but they still not intrested… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Wash Day Blues”

Written on: 16/10/2014 by andysmith1972 (1 review written)

Over 3 weeks now to facilitate a washing machine repair. 1 week for the guy to visit, he didn't carry parts so had to order them(another week)despite the fact I can order them online for next day delivery. Now another week before they can come back and fit the parts. Avoid at all costs, probably better banking the money and taking a gamble or using British Gas… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“should be ashamed”

Written on: 12/10/2014 by 421Reed (1 review written)

1 out of 5 stars wouldn't give them that but you have to give them at least one grrrrr. Have been waiting nearly 3 WEEKS for a repair on our washing machine they have left us with 4 children having to waste a lot of money at the launderette which isn't near us and it's still not fixed. They change the boundaries every time you call them on how long they can keep you waiting for a repair DON'T ring when they say they will and DON'T order parts when they say they have. PLEASE DON'T WASTE YOUR… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview