Domestic & General Insurance Reviews

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Latest Reviews

★★★★☆

“OK company”

Written on: 30/07/2015 by BillyTrujillo (1 review written)

I only recently discovered this company. I purchased a Hotpoint oven, which was smashed in transit by the courier company,TNT, who refused to pay out (small print, they don't carry white goods). At my wit's end I contacted Hotpoint, who told me that my 10 year parts did not cover this, as the damage was caused by the courier. The other option offered me was to take out cover, which cost me £51 per year. I'm so glad I did this, as the oven was repaired and it only took 2 weeks for them to… Read Full Review

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★☆☆☆☆

“Deliberately in smallest print. so replacement cost...”

Written on: 30/07/2015

Like others we have had a mixed response to repairs performance but hit with the whammy when new for old put to the test after 16+ years. Full payment of years premium in year of irrepairable breakdown demanded before replacement. They tell us "insurance will be transferred to new machine" but of course they know the new machine has a 12 month guarantee. Then one must pay delivery and installation costs. So the new for old will be about 50% of the new machine paid by us before prepared to send… Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID”

Written on: 27/07/2015

This insurance company is not worth your time or money. I would rather pay for all of my home plumbing expenses, than have to deal with them! The first time we needed to call them, a pipe on our second level had burst and we had to switch all the water off, as well as the boiler in the middle of winter. This happened about 6pm and after being transferred around, and waiting on the phone for ages we were told an emergency plumber could come out between 1-3am. Needless to say they meant to say PM… Read Full Review

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★☆☆☆☆

“Total waste of money”

Written on: 19/07/2015 by JazminMacDonald304 (1 review written)

Whatever you do please don't take a plan out with domestic and general. I have an American fridge freezer and have paid over £400.00 over the last few years to Cover for breakdown. The result been I have no freezer working a warm fridge and it's been like this for nearly two weeks. When I speak to there repair people im forever getting fobbed off saying I have to wait 14 days until someone might come out to look at it again. How can a family of four live without a fridge freezer for a few… Read Full Review

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★☆☆☆☆

“nasty people”

Written on: 03/07/2015 by jayjay747 (4 reviews written)

i don't think trying to pressure me into a buy a warranty is the way to go but hey they will keep trying it. why do they have to shout?… Read Full Review

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★☆☆☆☆

“not suitable for working families”

Written on: 26/06/2015 by Cowanjn137 (1 review written)

The cover was for a dishwasher, which is only 18 months old.When it went wrong l had to contact hotpoint, this is where its not suitable. The engineers only work monday to friday 9am to 5pm. So far l have had 2 visits and still not working. It also means l have had to have 2 days off work.SO taking into account time lost from work and the cost of the policy l think it would be cheaper to buy a new one… Read Full Review

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★☆☆☆☆

“Long wait”

Written on: 26/06/2015 by Devine404 (1 review written)

I rang on Monday as my washing machine has gone wrong and can't use. Earliest they can get to me in next Monday......far too long to wait. Would get the local repair man but as I have been with them for over 10 years and paying for the cover I will wait… Read Full Review

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★☆☆☆☆

“Read the small print! ”

Written on: 21/06/2015 by GianaPeters191 (1 review written)

I have been a loyal customer of Donestic and General for 9 years paying £11.50 a month for my washing machine. I have only ever made three call outs during this time and on the third call out I was advised my washing machine is irreparable so I would recieve a new one. This is where the problems started! Firstly I was told by the engineer there would be no addional costs other than £14.99 for the delivery of the new machine and someone would be in contact with me wishing two working days. 5… Read Full Review

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Markbridge's Comment

Written on: 26/06/2015

Have just had exactly the same scenario, albeit after 2 years cover and 4 months into the the 3rd year. Our time dryer us being replaced, and having been told by the sales guy on the phone and the repaired that there will be no additional costs I've been hit by a delivery charge (that's ok) and the remainder of the annual premium.

Yes, it's in the terms, however they don't state this when selling the policy (we have multiple policies with them). This is a fundamental term and should be clearly stated at the outset, it just hidden away in thrr terms.

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★★★★★

“After two visits by the engineers who were unable to...”

Written on: 16/06/2015 by Dlyn (1 review written)

After two visits by the engineers who were unable to repair our integrated microwave, D&G agreed to replace it. All this was done over the phone and a replacement was ordered on Friday. The new appliance was delivered the following Wednesday (we had to pay the delivery charge) All went well and we are pleased with the new appliance. Would use D&G again… Read Full Review

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★★☆☆☆

“some of the engineers are great some have attitude ”

Written on: 08/06/2015 by alanlewis (1 review written)

some of the engineers are great some have attitude… Read Full Review

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★☆☆☆☆

“this company is terrible heres why”

Written on: 05/06/2015 by Simpson218 (1 review written)

when comet closed my 5 year warranty disappeared until today i recieve a letter from D&G asking if i want to continue the policy what policy!? so for last 4.5 years i had a policy but was not notified i feel sick this is blatent how they hid the fact until they want paid out stay away ripoff company … Read Full Review

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★☆☆☆☆

“Dont buy”

Written on: 03/06/2015 by 343Carey (1 review written)

I bought an insurance for a Hotpoint fridge freezer. My 18 month old machine went wrong and it took 4 days for an engineer to come out. He was unable to repair the machine. I phoned twice that day as i should receive a replacement and they were unable to talk to me as they were waiting for the engineer report. They then offered a replacement machine which wasnt suitable as you couldnt change the door opening side and reviews said it was noisy and the freezer compartment not practical.It did… Read Full Review

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★☆☆☆☆

“Do not Use Domestic and General - there is NO real cover!”

Written on: 08/05/2015 by unhappy3568 (1 review written)

bought samsung freedge freezer from online shop AO and add insurance from D&G. item is faulty! several emails, hours on the phone, paid lines, 4 engeeniers visits later I still have it unfixed. Both Ao shop and D&G washing their hands off as it's under 12 months warranty! they would literary not even talked to us, redirecting us to samsung. samsung say it's up to them to replace, they say it's up to samsung to fixed! There is NO SERVICE from general and domestic but there is a charge! … Read Full Review

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Suspicious_Panda's Response to unhappy3568's Review

Written on: 11/05/2015

If your appliance is within 12 months of purchase, it will be the responsibility of the manufacturer to resolve the issue as it is under manufacturer guarantee. If you purchased an extended warranty, D&G will be responsible to cover you when the manufacturer's guarantee ends.

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★★☆☆☆

“Won't go back!”

Written on: 30/04/2015 by Elliott142 (1 review written)

Be aware that if your appliance is written off then you are liable for the full cost of your remaining annual cover. However, if you cancel your agreement due to dissatisfication, then your policy and monthly payments stop, no questions asked - I cancelled all my appliances with D&G out of principle as I disagree with their t&c's. The view of customer relations is that they have fulfilled their obligation if the appliance is written off and therefore they should receive the full annual… Read Full Review

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Markbridge's Comment

Written on: 26/06/2015

Agree completely. Have been hit with a payment for the remainder of the year too

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★★☆☆☆

“Ignore the possibility of a replacement appliance finally”

Written on: 28/04/2015

Insured a Dyson vac since we do seem to break bits regularly (hoses and bits of plastic mouldings especially!). To be fair, we probably broke around financially even for the first few years as the premiums were modest, and once we had a repair code from D & G, Dyson were brilliant at sending bits and engineers direct. However, Dyson have now stopped making parts and repairing our old vac model, so when it recently stopped working altogether we contacted D & G who informed us they would have it… Read Full Review

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★☆☆☆☆

“Waste Of Space”

Written on: 25/04/2015 by CaelBeebe (1 review written)

Had dealings with this shower last week arranged a Sky Engineer to come out to change my digi box was expecting an up to date recording hd box but got a decrepid old thing , was arranged as no charge and we thought we were taking six months warranty on an up to date box ,we were wrong decided to cancel my 6 months warranty so domestic told us they would take full premium of 60 pounds ,will never deal with them again and i have also made my feelings clear to Sky ,shocking company… Read Full Review

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★☆☆☆☆

“Boiler Repair”

Written on: 22/04/2015 by Evansqj197 (1 review written)

Don't touch this company with a barge pole. You can't make contact with the repair company they use after five or on weekends and bank holidays. You then have to wait ages for Domestic & General to approve any work and then wait again for the engineer to come out. Heating broke on Good Friday and still not repaired!!! Domestic & General only ever authorise the minimum amount of repair so in my case the engineer had to come back again as it broke down the minute he walked out the door and… Read Full Review

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★☆☆☆☆

“waste of money”

Written on: 21/04/2015 by mag-anne (1 review written)

Waited 10 days for an engineer. Then told over 3 weeks to wait for a part! Horrendous. No washing machine for this length of time is disgusting… Read Full Review

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★☆☆☆☆

“Washing Machine Repair”

Written on: 11/04/2015 by npCurtis178 (1 review written)

What a waste of time and money don't bother with this company, on Friday an engineer came out and said he would have to get authorisation from Domestic and General for the repair, on Saturday a letter arrived saying they would not repair and have cancelled my policy. Thanks very much I now have to go and buy an new machine, when I took out the policy they clearly told me if they could not repair it they would replace it, sneakily they changed this on the renewal which I did not notice. I… Read Full Review

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★☆☆☆☆

“We were charged an excessive amount per month for...”

Written on: 09/04/2015 by Doherty57 (1 review written)

We were charged an excessive amount per month for their cover.We never received any documents stipulating terms & conditions.When trying to cancel cover we were not allowed ,had to pay full amount .Will never have anything to do with this bunch of cons again, awful company!… Read Full Review

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