Domestic & General Insurance Reviews

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Latest Reviews

★☆☆☆☆

“VERY PATHETIC”

Written on: 02/03/2015 by peterkamau (1 review written)

Cooker got spoiled engineer came parts will be delivered 3 months down the line no reply every time i call put on hold for over 45minutes then get new person on the line who tells me to hold the line then very poor customer service… Read Full Review

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★★☆☆☆

“Get what you pay for”

Written on: 15/02/2015 by Mallory440 (1 review written)

Oven broke down three days before policy renewal, called and they said an engineer would come in a months time! That was not acceptable so they got one that would take only two weeks. Knowing what he fault was I told them the part that was required and they said they would tell the engineers company that they would send. He came and sure enough the circuit board needed replacing but didn't have it so ordered it. D and G called back to say they would replace the oven but it would be at least 9… Read Full Review

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★☆☆☆☆

“Dreadful service. Left on phone for three hours.”

Written on: 06/02/2015 by tomthegardenman (1 review written)

I have a fridge freezer 'covered' by them. My appliance has broken down for the third time, and the engineer has written it off. I lost a freezer full of food for the third time too. Domestic & General have refused to accept the engineer's report, even though the policy states a replacement would be made, if it was beyond repair. I have just spent three hours on the phone to them, mostly on hold,only to be told that they will get back to me within 48 working hours. As this is friday, I will now… Read Full Review

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★☆☆☆☆

“Disgusted BEWARE OF INSURING WITH THEM”

Written on: 03/02/2015 by snapperdan (1 review written)

Well this is a long story suffice to say my cooker kept fusing all the lights etc in our house, domestic and gen sent out a repair person 3 times to sort out the same problem over 3 years each time they said (well 2 of them did nothing the other one replaced a heater unit)NOW I told domestic I was not happy about the so called repair (as there was brown marks on the insulation looked like burn marks to methe person promised me she would call me back without fail that day..She did not she… Read Full Review

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★☆☆☆☆

“Misleading information regarding boilers”

Written on: 30/01/2015 by Fitzgerald453 (1 review written)

I have been with Dom&Gen for over 6 years and was on the platinum plan (supposedly the best plan and covers everything). Recently we had a problem with the boiler and it was picked up by Baxi technicians during an annual servicing. The Baxi technicians said we needed to contact an independent engineer to resolve the issue as Dom&Gen would not cover this. After calling them I found out my loyalty in being with them for so many years and having the Platinum package meant nothing to them as they… Read Full Review

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★☆☆☆☆

“Disgusting customer care”

Written on: 25/01/2015 by 155Walker (1 review written)

Paid kitchen appliance insurance for last 5 years. Fridge freezer part not available. 4 freezers supplied either wrong size or incorrect doors. When finally given fridge freezer that fit, it malfunctioned within 3 months, refused replacement, as now under new warranty, we were unaware where and who ordered item,and from what supplier. within 2 weeks of part being fitted, malfunctioned again. Received letter today informing us that it has nothing to do with domestic and general. However, still… Read Full Review

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★☆☆☆☆

“Double charged ”

Written on: 25/01/2015 by KenyonCormier (1 review written)

Been insuring items a long time good service but I was insuring things separately on different plans so when I was able to combine all items on one policy I did so but the direct debits had just been payed but the a week later the new plan started and I notice they were going to take another direct debit out meaning I would then pay again that month so I phoned domestic and general only to be told that unfortunately that's how it works and that I couldn't have my money returned no compassion… Read Full Review

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★★☆☆☆

“Hotpoint Double Oven, Model DH93X.”

Written on: 21/01/2015 by Erick387 (1 review written)

The cooker worked very well at first and was a dream to use compared to my old one. I took out the extended warranty because the indicator light on the front of the cooker failed within the first twelve months. The engineer told me this was because of the heat generated had melted the lamp holder? A second lamp failed and the same engineer came out and repaired it! A short while ago the grill packed up and the same engineer came out for the third time and had to order a new element and return… Read Full Review

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★☆☆☆☆

“Worst Service Ive ever had!!!!!”

Written on: 05/01/2015 by Oliver1984 (1 review written)

There phone lines are pathetic & cut you off so you just have to try every option until you eventually manage to get through to someone. Once you do get through to someone they are totally useless. I constantly got told to phone other numbers for information with equally poor phone lines & service. It took me 3 weeks of phone calls to find out what was going on with my repair. WORST SERVICE I HAVE EVER HAD BAR NONE… Read Full Review

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★★★★★

“Very pleasant surprise”

Written on: 31/12/2014 by MeadowMcKenzie (1 review written)

I had previously become impatient with the length of time that I had to wait to be put through to an advisor when phoning, with the result that I was thinking of cancelling my policy. I'm so glad that I didn't! When my 9 year old washer dryer proved to be beyond repair I was amazed to be offered a free replacement (minus the outstanding policy payment). I spoke to a really helpful Customer Service adviser called Shibu who talked me through the options as my current model was no longer… Read Full Review

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★☆☆☆☆

“Do not take a warranty with domestic and general”

Written on: 24/12/2014 by Austin411 (1 review written)

My 3 year old samsung tv broke and and I invoked my 5 year d&g warranty that I'd been given by house of Fraser with my original purchase. My tv was taken away and deemed not cost effecive to repair so I was offered a replacement. At this stage I was pretty happy with the service I received despite being told that I only had £571 to choose a new TV with due to depreciation on the £1200 cost of my original Tv I couldn't get an exact replacement so i chose a bigger screen with a lower model… Read Full Review

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★☆☆☆☆

“D&M policy-never answer the phone!”

Written on: 19/12/2014 by Kason315 (1 review written)

4 weeks without a cooker so far. Christmas to look forward to with no cooker. Domestic and General refuse to answer the phone and ignore email complaints. Is there an ombudsman for this? Save your money and pay for your own repair-its a whole lot easier… Read Full Review

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Marymccabe's Comment

Written on: 05/01/2015

Same problem, spoke to them in November, now january, no oven working for over 6 weeks.
Told by stoves the manufactorer parts havenot been available for four years.
But D & G took money every month , overnight renewal every year for an oven they could not repair

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Equillydire2's Comment

Written on: 06/01/2015


....try emailing the chairman.
I got £200 compensation.

Equillydire

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★★★★★

“Very surprised with outcome of complaint!”

Written on: 17/12/2014 by Hodges402 (1 review written)

I recently took out an extended warranty on a Hotpoint double oven. During the period of my warranty the door seal on the top oven broke so I called D&G to ask for a replacement. This was ordered and I was told I would be contacted when the part became available as it was out of stock. After not hearing for a week or so I called back to be advised it would be in stock by Friday of the following week. This day came and went so I called back as I wanted the part before Xmas. I was then told that… Read Full Review

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★☆☆☆☆

“4 hours on the phone”

Written on: 17/12/2014 by L222 (1 review written)

We phoned Domestic & General on Dec 17 to tell them our Belling cooker was faulty and needed repairing before Christmas day as we had a large number of guests coming for lunch. We were given a visit date by the engineer of DEC 30th. I spent a total of 4 hours on the phone trying to get the matter resolved. I even found a local chap who could get the parts and fit them the next day for £75 but being a sole trader he was not VAT registered and Domestic & General INSISTED that any trader they… Read Full Review

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★☆☆☆☆

“Trying to make contact”

Written on: 15/12/2014 by IanRuddick (1 review written)

Got a broken washing machine, no problem got an extended warranty with D&G...no Trying to contact their call centre is a disgrace, you get various automated options, then you join a queue, upon you hear the engaged tone, after 30 seconds it cuts you off!!! Tried main customer services number, who said they get complaints abound this all the time...said to try later nothing they could do. Said call centre gets too many calls, so just cuts people off. Good old British customer service. No… Read Full Review

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★☆☆☆☆

“Do not waste your money, save it for buying new...”

Written on: 14/12/2014 by Tatiana466 (1 review written)

Do not waste your money, save it for buying new appliance. The customer service very poor regarding the oven and the dishwasher. Do not expect any work done. One engineer told me to cook on the bottom shelf only after changing some parts that was his solution. 6 telephone calls I had to make to Electrolux. Domestic and General representative said he would cancel the policy but cannot do anything else. Customer service, what was that?!!!… Read Full Review

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★☆☆☆☆

“Rotten service! Avoid”

Written on: 05/12/2014 by Tylamai (1 review written)

Waited 1 week for a engineer to come and look at my washing machine. Unable to fix machine so had to order parts.Was told by the engineer that i would have to wait another week until they were avalible to come back to fix it.However i was told that as it was urgent they would get indesit to book appointment instead.An appointment was booked for 5 days later, however recieved a phone call early morning on the day they were due to come that there are no parts, and that i have to wait until the… Read Full Review

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★★★★★

“Dishwasher repair”

Written on: 28/11/2014 by Napierwd236 (1 review written)

This service was excellent. The engineer was very helpful and knowledgeable, new exactly what the problem was. Parts ordered and fixed within a week. Also very good communication from the repairers company, keeping us informed. Excellent… Read Full Review

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Stephenward69's Comment

Written on: 04/12/2014

Worst company I have ever dealt with. Dishwasher repair and the companies they use are terrible. Been out four times and still not fixed and thier senior managers in resolution team, just don't care

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★☆☆☆☆

“A total disgrace”

Written on: 25/11/2014 by nutz4redz (1 review written)

Had a kitchen fitted with Candy appliances in 2007. After 12 months the washer dryer failed twice. We decided to take out the extended warranty with Domestic and General. The engineer has visited us at least 4 times a year because of the dryer. The filter is at the back, not good for an inbuilt appliance. in 2009 the oven door exploded, showering the kitchen with glass. On 5th Nov the same happened again. We demanded a new oven as we have grand children. This company refused and said they will… Read Full Review

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★☆☆☆☆

“Worst service I've ever had”

Written on: 24/11/2014 by AlanBoyce72 (1 review written)

I bought a Beko tumble dryer on the 25th of October 2014, I called the number on the appliance which rather than Beko turned out to be Domestic & General. The agent I spoke to seemed professional and due to that I took out an extended warranty for 2 years with additional accidental damage cover, the agent told me I would be covered from the minute I hung up the phone until October 2016. 2 weeks later I called them as my dryer had stopped working, after being on hold for an hour, I got through… Read Full Review

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