First Found - www.firstfound.co.uk Reviews

★★★☆☆
3.3 / 5
33
58% of users recommend this
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Latest Reviews

★☆☆☆☆

“Zero results, embarrassing social media effort. ”

Written on: 24/05/2016

This is quite simply the worst SEO experience we could have stumbled upon. We shelled out somewhere iro £1200 to see no change in our page rank, and a shockingly terrible social media effort. We were guaranteed monthly reports - which consisted of no more than a paragraph of blank tables. When pushed for more, they tried to arrange phone consultations rather than send us actual information. Social media was diabolical. Updates on twitter and facebook consisted of bland and uninformative… Read Full Review

Firstfound's Comment

Written on: 25/05/2016

Hi,

Firstly I would like to say how sorry I am to hear that you are not happy with the service that has been provided to you by FirstFound. I have reviewed your account and would just like to make a couple of comments in response to the points you have raised.

Regarding the performance of your website from an SEO point of view there has been continued improvement in your rankings since you signed up with a number of your key search phrases now on the first page of Google. The reporting is based on a single key phrase but as explained we do work on a number of other search phrases and we have provided you with a list of these along with these rankings. Your consultant explained the service to you on numerous occasions as well as sending over information detailing the work that had been done on your account as requested by you.

The social media posts were tailored to your business and it was explained that in order to provide more variety we would not just post content from your own blog but would also use other resources. We did offer on several occasions for you to speak with our social media manager but you chose not to do this. A lot of the communication on the account was conducted by email at your request and we explained on several occasions that it would be best to address any issues over the phone so that these could be clearly communicated.

Occasionally we do get customers who are not happy and feel their expectations have not been met but equally we have thousands of customers who are extremely happy with the service and results we have provided for them over the years. We have been in business for over 16 years and have a lot of great and authentic reviews from our customers and we are always looking at ways that we can further improve the services we provide our customers.

If you wish to discuss this further please do not hesitate to send an email to us and I will be happy to get a technical manager to give you a call about your account.

Kind regards,

Greg Doyle
Communications Manager

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★☆☆☆☆

“Not good”

Written on: 20/04/2016 by strawy75 (2 reviews written)

For the main search term I was targeting they managed in a year to move me down the rankings. No increase in visibility whatsover. Money down the drain I'm afraid… Read Full Review

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★☆☆☆☆

“It is not good”

Written on: 29/01/2016 by CynthiaUrquhart58 (1 review written)

After a lot of hesitation I signed up with First Found. Although sceptical the first few steps after sign up was completely different to what the sales people had promised. In any case i marched on hoping things would get better. I was promised guidance on how to get the website better ranked but they did not bother to advise in that area..what i notice in my last few months is that i was getting standard emails to say that the website was not performing and that they will continue to… Read Full Review

Firstfound's Comment

Written on: 01/02/2016

Hi,

I am sorry to hear that you are not satisfied with the service that you have received from FirstFound. If you could contact me using communications (at) firstfound.co.uk and let me have your account details I would like to look into this in more detail and try and resolve this matter for you.

Regarding a couple of points that have been raised I just wanted to take the time to address these for you. As I don't have details about your account with us was it is hard to provide any exact details relating to these points but I just wanted to give a normal case scenario.

Firstly "I was promised guidance on how to get the website better ranked but they did not bother to advise in that area".

In normal circumstances your consultant would have optimised your website by making onsite changes to target the key terms that you wanted to target as well as advising on how the site could be improved to get better results. In some cases it may be necessary for the website to be drastically changed in order to see massive improvements e.g. new site layout, change of website platform, addition of new content. In these examples this is not something that we would do as part of the service but is something we would provide advice about.

Secondly "I had actually changed the passwords on the website 2 months earlier and they had not noticed....so how could they have gained access to the website and made changes".

A common misconception is that constant changes need to be made to make sure your website is optimised. This is not the case as changing the content on your site regularly can have a negative effect.

Whilst we have not met your expectations on this occasion, we do have thousands of customers who are more than happy with the service and for whom we have achieved first page listings.

We take complaints very seriously and would like an opportunity to resolve any issues that you have had with our service.

Kind regards,

Greg Doyle
Communications Manager

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★★★★☆

“SEO Good Results”

Written on: 26/01/2016 by Labtops (1 review written)

Very pleased with the Search engine promotion we have moved up the rankings and are now visible on 5 Search engines. We have acquired several new customers since First Found took over the optimisation and look to the future for further improvement in the ratings and our customer base as we understand that work will continue to improve our status… Read Full Review

Firstfound's Response to Labtops's Review

Written on: 27/01/2016

Hi,

Thank you so much for your feedback. It is always nice to hear from customers when the work we are doing is having a positive impact on their business. We will pass on your feedback to your consultant who will continue working hard to further improve your rankings and help to grow your customer base.

Kind regards,
Greg Doyle
Communications Manager

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★☆☆☆☆

“Disgusting telephone manners”

Written on: 07/01/2016 by Jim9689 (1 review written)

Just had a phone call from a girl, I'm guessing she was a sales person. As soon as I decided to not go ahead with any marketing including Facebook she practically put the phone down on me!!… Read Full Review

Firstfound's Response to Jim9689's Review

Written on: 27/01/2016

Hi,

We’re sorry that you have had a problem with our sales department and would like to apologise for this. We will be addressing this issue with our sales teams to make sure that this does not happen again. We do have extensive call training in place that covers phone manners and in this instance it looks like this was not followed. We will be doing all that we can to make sure that this does not happen in the future.

Kind regards,
Greg Doyle
Communications Manager

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★☆☆☆☆

“A load of rubbish!”

Written on: 02/12/2015 by Danchristo (1 review written)

After being promised on the initial conversation with one of the team that I would be in the top 3 searches for my desired terms within 3 months I decided to sign up with them. None of my searches are anywhere near the top and some continue to fall. I real waste of money DO NOT SIGN UP WITH THIS COMPANY they will force a year long contract, clearly as everyone would cancel as soon as they figure them out! Disgrace… Read Full Review

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★☆☆☆☆

“Lies and More Lies”

Written on: 27/11/2015 by RuCampbell (1 review written)

The salesman from FirstFound told me in our initial conversation that the trouble with our website was 'content' which they would sort out. I did hesitate as I wanted to talk to my partner but they persuaded me to take lower payments over a longer time. After speed reading through the service description 'content' came up a number of times. It now turns out that the service I agreed to is for Site Optimization and we are now on page 6 on Google--which is, frankly, like being offered the… Read Full Review

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★☆☆☆☆

“Disaster”

Written on: 15/10/2015 by TomasStack395 (1 review written)

We employed them to get our website on to page 1 of Google which their sales guy said was a sure thing as they had years of experience and were the 'Experts' at getting clients onto page 1. They gave us keywords and asked us to put them into Google and look at how they got their big clients onto Google page 1. We were also told we could cancel at any time if we were not happy. Now 5 months down the line we are absolutely no-where with them apart from being on page 22 of google and with… Read Full Review

Firstfound's Comment

Written on: 19/10/2015

Hi,

I am sorry to hear that you are not satisfied with the service provided and with the outcome of the conversation with your consultant. If you could contact me and let me have your account details I would like to look into this in more detail and try to resolve this matter for you.

Whilst we have not met your expectations on this occasion, we do have thousands of customers who are more than happy with the service and for whom we have achieved first page listings.

I would just like to touch on your comment that you were told you could cancel your contract at any time. Contracts can be cancelled at the end of the minimum term or anytime thereafter by giving 1 month’s notice. This is discussed as part of the sales process and is also clearly outlined on the front page of the contract.

Kind regards,
Lisa Crowther

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★☆☆☆☆

“Avoid, at all costs! ”

Written on: 13/08/2015 by 1974Fuller (1 review written)

Having been in a contract with FirstFound for 11 months, I can safely say it has been a waste of both time and money. Our account manager was friendly and helpful, but didn't get a true understanding of our business and what we were hoping to achieve. Most of the content changes that were made to the site were terrible, I spent more time correcting errors as most of the alterations that were made didn't make any sense and were grammatically incorrect. I actually changed the password and login… Read Full Review

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★☆☆☆☆

“Are they just a call centre?”

Written on: 25/03/2015 by Darius323 (1 review written)

They have, for the last two years, called and asked to work with us. We don't want to and have said we want removing but the harassment from an 'unknown number' continues so we can not even block the number… Read Full Review

Firstfound's Comment

Written on: 08/04/2015

Hi there,

I'm sorry that you've been having this issue. If you'd like to email me, letting me know your business name and the number(s) you're being called from, I'll look into this for you today.

Andrew
Communications Manager

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★☆☆☆☆

“Service does not match what they sell, sales very pushy”

Written on: 23/03/2015 by Testemp (1 review written)

After months of continuous pushy sales from James, we were convinced that they would get us up to hopefully page one on all the search engines for our requested key searches. The initial period is usually 6 months but we were sold the service based on that we could leave prior to this if we felt that we had not seen a return for our investment. James guaranteed that we would want to take the full 6 months and then continue thereafter. After signing up this was not honoured and he refused to… Read Full Review

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★☆☆☆☆

“Terrible Doesn't Even Describe Them”

Written on: 22/03/2015 by Preston177 (1 review written)

I have been running an SEO program with this company for over a year and there has been NO progress with my site even when the sales guy promised results. On cancelling the service, they demanded that I pay one more month which is within the contract, I refused to pay and they issued a county court claim. Even though they are awful at their jobs, they still want to take advantage of you. My advice DONT USE THEM … Read Full Review

Sarahdr11's Comment

Written on: 16/06/2015

Hi,

I have the same issue. Did you pay the extra one month?

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★★★★★

“clothing for work web site”

Written on: 17/05/2014 by 451McAllister (1 review written)

clothing for work have found first found very good to work with and very competitive. They certainly know what they are about and having worked with a number of other SEO people this are by far the best we have worked with. They also write excellent content and useful articles… Read Full Review

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★★★★★

“quick, competitive, friendly”

Written on: 28/03/2014 by upper722k (1 review written)

Very impressed, good to work with and very responsive. The position of my site is much improved since I started working with them. I can see how we are moving forward… Read Full Review

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★★★★★

“Very Helpful staff”

Written on: 27/03/2014

We have been using First Found to optimise our web site for several years now and have been very pleased with the results. They have also redeveloped our web site recently and it is much, much, better. The staff seem extremely polite and helpful - they are a really nice bunch of people and I would willingly recommend them- also - they are very patient with people who are not fully conversant with computer matters… Read Full Review

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★★★★★

“They do what they say”

Written on: 06/03/2014 by JoselynLove (1 review written)

I would just like to thank First Found for delivering what they promised. I have recommended them to several friends looking a professional company.. They have been helpful in helping our company grow over recent months and we are now in the process of adding another company from our group to their care and expertise.. We found dealing with them a level of professionalism which is becoming harder and harder to find these days. Refreshing to deal with a company who do exactly what they promise.. … Read Full Review

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★★★★★

“Fast response and reasonable pricing”

Written on: 03/03/2014 by utHouse421 (1 review written)

I have been most impressed with the work so far and the speed it has been done. It has already made a difference to my listings on Google and has given my site far more credibility. I like working with the people at First Found who are very open and helpful… Read Full Review

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★★★★★

“Brilliant ”

Written on: 27/02/2014 by JCBeauty (1 review written)

First Found have done an excellent job on my website. The seo they've done has increased my enquiries by 50% in just 2 months. I'm really impressed with the service provided. First Found send me a monthly report that keeps me up to date with everything that's happening. They are also at the end of the phone if i need to ask any questions. I've tried seo in the past with another company and didn't get the results i wanted. I would highly recommend First Found they are exactly what they say. I'm… Read Full Review

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★★★★★

“Excellent in every way!! ”

Written on: 24/02/2014 by Yachtsman19612000 (1 review written)

We started using FirstFound in January 2013, the results have been very promising and we will be using their services again during 2014. They are always helpful and quick to respond. I have no hesitation in recommemding them to fellow professionals… Read Full Review

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★★★★★

“I would recommend First Found to My friends and...”

Written on: 20/02/2014 by mother12345 (1 review written)

I would recommend First Found to My friends and Business friends. they are always very obliging if I have any problems with the management of my website. and I have always found them very approachable. First Found are a very Professional company… Read Full Review

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