First Found - Reviews

3.9 / 5
72% of users recommend this
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Latest Reviews


“Avoid, at all costs! ”

Written on: 13/08/2015 by 1974Fuller (1 review written)

Having been in a contract with FirstFound for 11 months, I can safely say it has been a waste of both time and money. Our account manager was friendly and helpful, but didn't get a true understanding of our business and what we were hoping to achieve. Most of the content changes that were made to the site were terrible, I spent more time correcting errors as most of the alterations that were made didn't make any sense and were grammatically incorrect. I actually changed the password and login… Read Full Review

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“Are they just a call centre?”

Written on: 25/03/2015 by Darius323 (1 review written)

They have, for the last two years, called and asked to work with us. We don't want to and have said we want removing but the harassment from an 'unknown number' continues so we can not even block the number… Read Full Review

Firstfound's Comment

Written on: 08/04/2015

Hi there,

I'm sorry that you've been having this issue. If you'd like to email me, letting me know your business name and the number(s) you're being called from, I'll look into this for you today.

Communications Manager

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“Service does not match what they sell, sales very pushy”

Written on: 23/03/2015 by Testemp (1 review written)

After months of continuous pushy sales from James, we were convinced that they would get us up to hopefully page one on all the search engines for our requested key searches. The initial period is usually 6 months but we were sold the service based on that we could leave prior to this if we felt that we had not seen a return for our investment. James guaranteed that we would want to take the full 6 months and then continue thereafter. After signing up this was not honoured and he refused to… Read Full Review

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“Terrible Doesn't Even Describe Them”

Written on: 22/03/2015 by Preston177 (1 review written)

I have been running an SEO program with this company for over a year and there has been NO progress with my site even when the sales guy promised results. On cancelling the service, they demanded that I pay one more month which is within the contract, I refused to pay and they issued a county court claim. Even though they are awful at their jobs, they still want to take advantage of you. My advice DONT USE THEM … Read Full Review

Sarahdr11's Comment

Written on: 16/06/2015


I have the same issue. Did you pay the extra one month?

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“clothing for work web site”

Written on: 17/05/2014 by 451McAllister (1 review written)

clothing for work have found first found very good to work with and very competitive. They certainly know what they are about and having worked with a number of other SEO people this are by far the best we have worked with. They also write excellent content and useful articles… Read Full Review

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“quick, competitive, friendly”

Written on: 28/03/2014 by upper722k (1 review written)

Very impressed, good to work with and very responsive. The position of my site is much improved since I started working with them. I can see how we are moving forward… Read Full Review

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“Very Helpful staff”

Written on: 27/03/2014

We have been using First Found to optimise our web site for several years now and have been very pleased with the results. They have also redeveloped our web site recently and it is much, much, better. The staff seem extremely polite and helpful - they are a really nice bunch of people and I would willingly recommend them- also - they are very patient with people who are not fully conversant with computer matters… Read Full Review

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“They do what they say”

Written on: 06/03/2014 by JoselynLove (1 review written)

I would just like to thank First Found for delivering what they promised. I have recommended them to several friends looking a professional company.. They have been helpful in helping our company grow over recent months and we are now in the process of adding another company from our group to their care and expertise.. We found dealing with them a level of professionalism which is becoming harder and harder to find these days. Refreshing to deal with a company who do exactly what they promise.. … Read Full Review

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“Fast response and reasonable pricing”

Written on: 03/03/2014 by utHouse421 (1 review written)

I have been most impressed with the work so far and the speed it has been done. It has already made a difference to my listings on Google and has given my site far more credibility. I like working with the people at First Found who are very open and helpful… Read Full Review

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“Brilliant ”

Written on: 27/02/2014 by JCBeauty (1 review written)

First Found have done an excellent job on my website. The seo they've done has increased my enquiries by 50% in just 2 months. I'm really impressed with the service provided. First Found send me a monthly report that keeps me up to date with everything that's happening. They are also at the end of the phone if i need to ask any questions. I've tried seo in the past with another company and didn't get the results i wanted. I would highly recommend First Found they are exactly what they say. I'm… Read Full Review

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“Excellent in every way!! ”

Written on: 24/02/2014 by Yachtsman19612000 (1 review written)

We started using FirstFound in January 2013, the results have been very promising and we will be using their services again during 2014. They are always helpful and quick to respond. I have no hesitation in recommemding them to fellow professionals… Read Full Review

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“I would recommend First Found to My friends and...”

Written on: 20/02/2014 by mother12345 (1 review written)

I would recommend First Found to My friends and Business friends. they are always very obliging if I have any problems with the management of my website. and I have always found them very approachable. First Found are a very Professional company… Read Full Review

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“Best SEO and web development out there!!!”

Written on: 14/02/2014 by Wood-Knit-Bee (1 review written)

First Found has been the essential component to our e-commerce business. We launched our company 16 months ago and built a basic website with little knowledge of the internet or trading online. After reading several articles, we established that SEO is required to be found by search engines. First Found were recommended to us as a cost effective solution. First Found assessed our website and quickly advised that due to its basic template could not be optimised to its full potential. This was… Read Full Review

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Written on: 02/02/2014 by renroh1 (1 review written)

Cannot recommend First Found enough. Always helpful and respond to my e mails immediately when I have any queries. They have provided a first class service since I have been with them and always delivered what they say they are going to do without fail. You will not go wrong using First Found for your website hosting and optimisation… Read Full Review

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“Always been happy ”

Written on: 28/01/2014 by Elegancesue (1 review written)

I have been with Fist found since 2006 and before this time I had no sales. After a few months my sales rocketed. It's dropped down a bit because of the recession as I sell very expensive products. I have had a brand new website now to try and improve things. At first found I work close with Ryan who is so very helpful in every way. I would strongly recommend First found for your SEO , you won't know till you give it a try… Read Full Review

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“Informative and helpful”

Written on: 27/01/2014 by CeriRothwell (1 review written)

We have been using First Found for some time and have recently reviewed the service in terms of cost benefit. We feel we get a great service from them at a very reasonable price. We get a monthly report with our statistics included and our contact is always available to discuss the account and make helpful suggestions. We have been very impressed with the professionalism of First Found… Read Full Review

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“Verey Pleased”

Written on: 24/01/2014 by andylynch (1 review written)

Since First Found have been helping with my Web Site and Google, Threr has been a massive increase in Web based traffic. Martin Topping has done a great job for us and is always there to help. Thanks for a great service. Andy… Read Full Review

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“Under average service”

Written on: 15/10/2013

I found First Found reasonably good for on-page work, however, this is where their SEO 'expertise' appears to end. There was no pro-active off-page work done, just a few dubious free directories. Their sparse 'reports' came back telling me where one specific key phrase was listed on various search engines (including AOL and Bing), rather than tell me where all, or even a few, of my keywords were listed on the main search engine I was interested in - Google. I ended up doing my own keyword… Read Full Review

Firstfound's Comment

Written on: 23/10/2013

I’m Andrew, the Communications Manager for FirstFound. I’m sorry that our service hasn't met your expectations, despite the increase in rankings that you have seen over the relatively short time that we worked on your behalf.

I’m sorry that you didn’t find our monthly ranking reports to be satisfactory. We are constantly looking for ways to improve our reporting system, and are constantly refining the search engines we use as benchmarks for our service’s performance.

I understand that some customers are only interested in their results on Google but we do have many customers who monitor their results across a number of search engines, AOL and Bing included, and for that reason we do include them on our reports.

However, I’m not sure why any online business owner wouldn’t like to keep track of their results on search engines such as Bing – which is the country’s second most used search provider and has seen considerable growth over the past eighteen months.

I'd also like to confirm that our reports do include details of customers’ current rankings on and for their most important keywords.

I would also like to reassure you that any directories we submit a website to are thoroughly vetted to avoid any “dubious” links which can negatively affect your site’s backlink profile.

Finally I would say that whilst our service hasn’t quite met your expectations we do have thousands of customers who are more than happy with the service and for whom we have achieved page one listings.

I hope this has addressed some of the concerns raised in your review, but without any particulars of your account, I am unable to go into further detail. We would, however, be more than happy to discuss matters with you if you have any other issues to raise.

You can contact FirstFound, and ask to be put in touch with your former SEO consultant or their manager, who’ll be happy to discuss the performance of your optimisation service with you.

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Digital_Jon's Comment

Written on: 04/12/2013

Thank you for your reply and I appreciate your efforts to address my concerns.

My main concern, that you haven’t addressed, was that no search engine optimisation was being done in the last couple of months and no apparent plans to so despite our positions levelling off.

Regarding the report, I think it is a good idea to look at other ways to improve the reporting system, as a report that consists of several search engines showing where only one of my keywords was ranking wasn't good enough for me personally and I think this would be the case for others reading reviews too.

As much as it is of interest to know where one keyword is in other search engines, including Bing as you mention, I believe Google still accounts for nearly 90% of UK searches, so any online business owner will still primarily be interested in Google positions and not quite so much on search engines with single figure market share percentages.

In my opinion if you are looking to improve reports, then I would advise that you simply include the other keywords you are optimising and show where they are positioned on Google and perhaps the next 2-3 larger search engines.

You state that, “I'd also like to confirm that our reports do include details of customers’ current rankings on and for their most important keywords.” Yes the report included and, but the report categorically did not contain my most important keywords. It contained one keyword selected by the account handler and it did not contain my most important keywords as I would have expected.

To clarify, I was emailed one report per month, showing the position of one keyword across the following search engines to be exact: Ask UK, Bing, Bing UK, Google, Google UK, Google UK ( UK sites), Yahoo, Yahoo UK, Yahoo UK ( UK Only).

In relation to directories, when I said ‘dubious’ it is because some of the directories seem to be registered by the same entity, have Page Rank of 0 and our website’s name is not coming up within their results either.

As you can imagine, I have already spoken about this FirstFound about this and have still chosen to leave as I can see no evident advantage to stay.

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“Job done”

Written on: 23/07/2013

It did take some time, but the best money I've ever spent on marketing, now 8 months in and seeing really good results… Read Full Review

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“A Review”

Written on: 06/02/2013 by ArthurMc (2 reviews written)

I have been a first found customer for about two years now and i am very happy with the service that they have provided for me. I get good advice from my advisor and my google rankings have got much better. Because of this i now get more emails through my website which is really helping. The only thing i would say is that my rankings on Yahoo are not as good as they are on Google but my advisor says not as many people use Yahoo so they concentrate on Google. Thank you First found!… Read Full Review

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