Tesco Mobile Reviews
Latest Reviews
★★★★☆
“Good for call, text but not internet.”
Written on: 25/04/2013 by Ragatoo (1 review written)
A good company if you want a simple call and text plan with decent customer service based in their UK only call centre. Bad if you want mobile internet speeds that won't make you pull your hair out. They run on O2's network which has excellent coverage and reliability and I'm pretty sure that the call centre people you speak to are also working for O2 even though they say they are Tesco. The internet is only 2g on my 3g phone and often times out loading web pages. I have used my phone on... (read more)
★★★★★
“Good value, reception and helpful customer service”
Written on: 18/04/2013
I have been with tesco as a PAYG customer for a year, before I took a contract for Iphone 4s at £20 a month + £100 cost of phone (1gb - unlimited text - 500 minutes which is what I need) Reception is very good as they use O2 network, and they offer a capped tariff which avoid you surprise bills, as I was fed up with stupid bills from tmobile ( who didnt want to cap my tariff, so I left them) The only thing is that their Iphone 5 deals are still too expensive compared to competitors (read more)
★★★★★
“tesco mobile ”
Written on: 28/03/2013
i think its great value and it works fast in my area. now most of my family use it and we can communicate easily. it has good deal because you get twice the amout of credit as you top up for example if i was to top up ten pound i will get 20 pund free plus the ten!!! thank you tesco (read more)
★★★★★
“So far so good”
Written on: 07/03/2013 by stephiefilby (12 reviews written)
I bought two of my children phones on Tesco pay monthly contracts at Christmas. The deals were superb, they get much more inclusive than I get on Orange for a third of the price! The kids love their new phones, I have got them on capped contracts so I know they cant run up big bills. Never had any problems with lack of service or network issues. I am due an upgrade soon so will be changing to Tesco mobile too! I manage their accounts online and so far have had no need to contact customer... (read more)
★☆☆☆☆
“Incompetent, appalling customer service”
Written on: 18/02/2013
Bought a Blackberry Curve - 5 months on it failed. Bought new sim card after speking to Tesco (£10)Cust Service, same fault. Sent back to service centre -they returned it stating they could not replicate fault. Called service centre who made me an appointment in a "specialist shop" (T Mobile) to have it checked. Engineer reported hardware failure and should replace handset. Rang Tesco to arrange - they needed sencond opinion! Rang Blackberry as requested. Blackberry advised- known problem,... (read more)
★☆☆☆☆
“DONT SIGN UP TO TESCO”
Written on: 11/02/2013
Tesco Mobile appears cheap but you get what you pay for. My family made the mistake of having 4 phones with them and now we cannot get out of a poor service provider contract. Coverage is awful, technical help is OK but their support services are useless. On 3 occasions we were restricted because they had failed to register direct debits. You would think they might care about a multiple customer user but when I tried to upgrade a phone (bear in mind how cheap the handsets are to them!), they... (read more)
★★★★☆
“Tesco better than Virgin?”
Written on: 30/01/2013 by davidjayo (15 reviews written)
I was very upset with Virgin Mobile after a dispute I was on £10.50 monthly contract for 18 months with free 100 minutes and unlimited texts and blackberry, I went with Tesco mobile pay as you go and could not be happier on average and with my phone usage (low) i estimate Tesco mobile value wise lasts 3-4 times longer for a £10 top up compared with Virgin contract, not only this but if you have children Tesco allow you to cap the amount your child uses, which could be VERY costly. (read more)
★★★★☆
“Very content with service”
Written on: 14/10/2012 by Philkane (2 reviews written)
I own my own iphone so have a SIM only contract which I believe is excellent value. As it uses the O2 network I get very good coverage. In the past I have been on Orange, Virgin and Three and they ranged from not bad to appalling. My wife is currently running down an O2 contract which wasn't such good value and will change to Tesco. This will give us extra 'family perks'which can be minutes, texts or data. Any time I have dealt with their customer service team they have been very helpful and... (read more)
★☆☆☆☆
“been with tesco 2 years”
Written on: 04/10/2012 by markgsj
i have been with tesco for two years and all is well until my phone had a fault through no fault of my own (some software issues apparently) they quoted me £140 to repair this fault even though the phone was still under warranty so they sent the phone back to me unrepaired as i was not willing to pay i then took my phone to the apple store and they took a long look at it and replaced it there and then they said there is no reason why it shouldn't of been replaced it was under warranty and... (read more)
★☆☆☆☆
“Appalling Service Support”
Written on: 28/06/2012 by Rooted (1 review written)
I have lost home reception on my mobile, which according to the O2 website is due to a mast fault in my area. It has been down now for 4/5 days. I have tried to establish with Tesco Customer Care, whether the problem is being addressed and when it is likely to be sorted out. All to no avail. Responses have included:' It is sorted but you will have to wait for 24 hours for it to update????? '- nonsense at best - a lie at worst! 'We don't know! '- I am paraphrasing, but why don't they? This... (read more)
See next 10 reviews
Showing 1 - 10 of 18 Reviews
★☆☆☆☆
“Disgusting”
Written on: 26/05/2012 by stryner (1 review written)
Well, were do I start I have a HTC Sensation phone which as stop working. Firstly I sent the phone to HTC itself as i thought that is what was expected. Anyway they sent it back saying it was repaired but it wasn't, still wouldnt switch on ! I then contacted Tesco Mobile who sent a jiffy bag to send it back for repair. Again this was sent back still not working with a letter saying .. We are pleased to say we have repaired the fault, I rung and told Tesco that it still didnt work they have... (read more)
Papalon's Response to stryner's Review
Written on: 03/12/2012
Ive also been sent a jiffy bag for my mobile which is only 2 months old, sent them my mobile 2 weeks ago and still not heard anything from them, terrible customer service from Tesco mobile
Reply to this comment
★★★★☆
“Very good customer service”
Written on: 29/03/2012
My Tesco mobile phone went on the blink just under a year into a 2 year contract. I phoned the help line & had my call answered pretty quickly, by a friendly & helpful employee. They listened sympathetically & professionally to my description of the problem & posted prepaid packaging to me in which I was to return my phone for repair. Within less than a week it had been fixed & safely returned to me. Much better than a previous experience with "fones 4 u"; I'll be sticking with Tesco from... (read more)
★★☆☆☆
“Watch out for billing cycle fiasco.”
Written on: 17/03/2012
Have a tesco sim only set up with minutes,text and data. Joined on 7th feb paid for one months tariff. But because of billing cycle which happens on the 15th or 16th of feb two weeks before you are billed the next month on the 1st or 2nd. They have billed me for another months tariff 8 days later and said sorry thats the way we roll but you can roll any unused data or minutes etc over to the next month. What a joke. And the roll over minutes etc are not showing on my account. So if you are... (read more)
★★★★★
“The best mobile network in the UK”
Written on: 28/12/2011 by pcwiz11 (53 reviews written)
I've been with Tesco Mobile for almost 2 years now and I'm very satisfied. The Pay as you Go with free credit offer is great if you use your phone lots as you get triple credit every time you top up. This credit can be used on UK calls and texts or GPRS internet. The downside to this tarriff is you have to use the free credit within 1 month and the rates are quite expensive at 25p/minute, 10p/text and 60p/MB. Alternatively you can choose the Pay as you go Lite tarriff which has much lower... (read more)
★★★★☆
“Want a cheap no frills network? Tesco Mobile is your...”
Written on: 20/08/2011 by Chad_Bronson (1 review written)
I first jumped onto Tesco mobile on a rolling contract deal of 500 minutes, unlimited texts and unlimited internet for £10 a month - A deal which, as it is on a rolling SIM, can be cancelled if you give them one month's prior notice. Tesco Mobile, actually using the same network as 02 (So if you've hated 02 coverage, you're going to deplore Tesco's own) is a very good network, offering excellent value for money with superb reception. I've yet to flaw this network, and their e-billing... (read more)
★★★★★
“Early days but so far, so great”
Written on: 25/07/2011 by growmore (6 reviews written)
I was an 02 customer for a while and was delighted with their service (the only one of many that gave us a good signal at home). So I was nervous about Tesco mobile but as they use the 02 network, I decided to go for it. While they took around 5 days to get me the sim (sim only contract), everything else has gone very smoothly. I activiated easily and managed to get my existing number transferred within 24 hours. I used the call centre (and believe that I probably got charged for this... (read more)
★★★★☆
“Cheap as Chips”
Written on: 26/06/2011 by julesverne (2 reviews written)
My father is nearly 80 and he wanted a mobile phone. He was shown phones for the hard of hearing and with big keys. Theyb all cost a fortune. Teso were able to proivide the same for as little as £20. Cheap as chips. (read more)
★★☆☆☆
“I have been with Tesco Mobile for only a few days now...”
Written on: 23/04/2011 by bestmi52 (1 review written)
I have been with Tesco Mobile for only a few days now and the problems have started already. called customer services several times now to be "Blagged" by an automated system that hangs up when it wants to choices you don't get that far most of the time.. and all this "S**T" service for 20 pence a call.
so I Emailed them hope that works. (And I Thought o2 was bad).
any way i purchased an Nokia C3-00 from them on Tesco PAYG. GREAT PHONE SHAME ABOUT THE NETWORK
And on account I don't think...
(read more)
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Gc77503's Response to markgsj's Review
Written on: 07/11/2012
That's the way a warranty works..........