Lillian Rose Flowers Reviews - www.lillianroseflowers.co.uk

★★☆☆☆
1.6 / 5
381
15% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Lillian Rose Flowers - www.lillianroseflowers.co.uk

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Latest Reviews

★☆☆☆☆

“Absolutely let down and angry!!!”

Written on: 03/05/2016 by Tcarey08 (1 review written)

Paid for same day delivery,explained it was for my grieving mother who lost her husband that very morning. Was told she couldn't give a time as we asked for afternoon delivery to ensure mum would be in.placed order at 9.30 am, my wife got a TEXT at 20.30 hrs to say that due to the bank holiday the shop didn't have enough flowers for our order,and would we like and up grade for a delivery tomorrow ?!!!!!!!!!!!!!! My wife was too aghast to reply, so I called the mobile. For some explanation as to… Read Full Review

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★☆☆☆☆

“SAVE YOUR MONEY”

Written on: 25/04/2016

I ordered some flowers online for my girlfriend's birthday 2 weeks in advance. They arrived out of the blue two days later and completely ruined the surprise a) because she wasn't even in work when the flowers were delivered, and b) it wasn't her birthday and NOT the date I had requested they be delivered on. I contacted Lillian Rose Flowers and was reassured the flowers would be sent out on the correct date of 22nd April. Not surprisingly, this did not happen despite me contacting the… Read Full Review

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★☆☆☆☆

“Do use them”

Written on: 18/04/2016 by Mathiasn148 (1 review written)

I should do the research and read the review before I order with this company. The flowers was not deliver on the day I ordered, called the company for a refund and the girl on the phone said I have to email which I did and got a reply from Victoria saying the flower is on way for delivery after it is 2 day late and told her don't need it now as it was not deliver on the day I order and got a email reply I cannot get a refund, what kind of company is this?? I called again and now waiting for… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY! SHOCKING!”

Written on: 15/04/2016 by vickyhumberstone (1 review written)

ordered a £32 bouquet for my mother who was going into hospital, a £5 bunch of what I would call funeral flowers arrived, complained after numerous emails/ calls (the person I dealt with will never speak to you) I am still waiting a refund and it is over a month since the delivery. I was told this week that half the money would be refunded and a re-delivery of flowers, another lie, no refund and can you believe a forged signature from my mother for invisible flowers! Please do not use this… Read Full Review

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★☆☆☆☆

“Same day flowers not arrived!!!”

Written on: 14/04/2016 by JakobeStrickland (1 review written)

I ordered same day flowers paying 6.99 for them to be delivered non have arrived plus no reply to my emails and phone lines are closed I needed them to be delivered today due to the person being out all day the next 2 days then away I'm appalled!! Waiting on a reply and reading these reviews I'm really disappointed… Read Full Review

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★☆☆☆☆

“Flowers not delivered, terrible customer service”

Written on: 13/04/2016 by Collier25 (1 review written)

I ordered flowers for same day delivery, and was advised late in the day over text message that due to Easter deliveries the order could not be completed that day, and that the flowers would be delivered the following day. This was over a week after the Easter period. The flowers then never showed up. I called once I realised this (ruining the surprise by having to speak to the recipient. Customer service was appallingly slow, and I was advised the delivery was confirmed. A full week later… Read Full Review

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★☆☆☆☆

“Hopeless!”

Written on: 11/04/2016 by BrooklynSlattery393 (1 review written)

I ordered flowers on 6th April to be delivered to Cameron House Hotel on 8th April 2016 for friends Anniversary. They did not arrive although they had been paid for. When I spoke with the company they apologised and said they were being delivered on 11th April !! Needless to say I won't use or recommend this company ever again. … Read Full Review

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★☆☆☆☆

“Ruined my gesture of love to my sister”

Written on: 06/04/2016 by SylviaStorey (1 review written)

I used this company at Christmas to send my sister in UK an orchid (I live in Spain) This was delivered ok. My sister sadly lost her husband on the 5th of April 2015 and has had a very difficult year. I wanted to do something special for her. I found, what was described as "rare blue Orchid" priced £50 on the site and paid for this two weeks in advance. It was to be delivered yesterday (5th April) because I knew my sister would be feeling low. My sister rang me yesterday morning to thank me… Read Full Review

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★★★★★

“Blooming beauty bouqet”

Written on: 05/04/2016 by Tinalh (1 review written)

After finding my mom after 39 yrs i decided to send flowers from lilian rose for her birthday My mum called to say beautiful flowers an a large bouquet she was well happy an very surprised to recieve them. Thankyou so much Will defently be ordering again And will certenly recommend to friends and family Thanks again … Read Full Review

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★☆☆☆☆

“Dead flowers delivered to the house 4 doors awsy”

Written on: 05/04/2016 by CeceliaCampbell272 (1 review written)

Sent flowers they charged me 6.99 for same day delivery no flowers arrived 3 days later a neighbour text to say she had flowers , pathetic bunch of flowers for £47 Very disappointed at the lack of reply to my emails… Read Full Review

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★★★★☆

“Very happy”

Written on: 03/04/2016

Was worried after reading reviews after I had placed my order for funeral flowers. Even rang up customer services and told them my concerns, they assured me my order would be dealt with care & attention to detail. Beautiful flowers arrived on time and was very pleased with the quality. Thank you… Read Full Review

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★☆☆☆☆

“No Flowers delivered and no message to tell me that!”

Written on: 01/04/2016 by Meera16 (1 review written)

Terrible experience no flowers, no cancellation message, and no compensation. Utterly ruined my surprise flower delivery… Read Full Review

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★☆☆☆☆

“Horrible service ”

Written on: 01/04/2016 by Fatos_bozkan (1 review written)

My order hasn't been delivered for 2 days. Had call them many times,no apology and help at all. All they say they will call back but no call at all. Horrible, annoying !!!… Read Full Review

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★☆☆☆☆

“Not recommended.”

Written on: 29/03/2016 by mrsbu. (1 review written)

Please take note of these overall ratings. My order was not delivered , I had no apology or explanation. I have received a refund but was so surprised with the poor service considering the glossy website. It was an odd experience by today's standards on the Net. (!)… Read Full Review

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★☆☆☆☆

“incompetent and disgraceful”

Written on: 19/03/2016 by 361Coughlin (1 review written)

I ordered a leaving bouquet of flower for a member of staff. our delivery time was confirmed. We waited and waited but no calls and no delivery. I tried calling no answer. The delivery turned up the next day casually no apologies and no explanations. Of course the staff had left. complaint was met with rebuff claiming they tried to deliver on the day at 10am instead of the confirmed agreed time of 2-4pm. Inspite of that the office was opened from 9am so we could not have missed a delivery at… Read Full Review

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★★★★★

“Helped from afar”

Written on: 19/03/2016 by LilyanaMiles (1 review written)

I live abroad but wanted to send flowers to someone in the Ealing area. I found Lillian Rose Flowers listed on the internet. Rather than order on line, I telephoned the store. I spoke to a very efficient woman who helped me choose an appropriate selection and patiently took down all my details over the phone to place the order. The flowers were delivered the next day as planned and very well received. Thank you for your help… Read Full Review

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★☆☆☆☆

“False promises & terrible costumer service”

Written on: 16/03/2016 by Barnettqz299 (1 review written)

This company is not to be trusted. The same day delivery does not mean that will actually happen. It doesn't even ensure it will be delivered at all! Their excuses are useless and their unsympathetic costumer service is disappointing. I have yet to get my order delivered as the company stops without the Manager. Their word means nothing. I think the least they should do if an order isn't delivered when they said it will, is to refund the delivery charge. I won't let them take my money and not… Read Full Review

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★★★★★

“Brilliant”

Written on: 16/03/2016 by Reyn174 (1 review written)

I called Lillian whilst travelling in the US at 2pm UK time to arrange a flower delivery same day to my best friend on her 50th birthday. I truly believe I had called a little late for same day delivery, but I was wrong. Lillian went above and beyond to deliver the flowers 30mins after my call. I had a text message from my friend expressing her thanks and I just could not believe it, my wife and I were so happy and impressed. You're the best Lillian, thanks so much and keep up the great job… Read Full Review

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★☆☆☆☆

“Do not order from here!! ”

Written on: 16/03/2016 by CedricDaley (1 review written)

Early Monday morning I ordered some flowers for my sister in laws birthday to be delivered I paid £3.99 delivery charge for NEXT day delivery and I arranged someone to stay in all day.. 9-5pm nothing has arrived I call and no one answers Next morning I call they try and shrug me off with an email address I was like no I want to talk to someone (Not like money grows on trees) I was then referred and she said the courier Was delayed and there was no explanation why I expressed how upset… Read Full Review

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★☆☆☆☆

“Amateur, incompetent, unprofessional. Stay away!”

Written on: 13/03/2016 by Ayers498 (1 review written)

Initially I thought that my experience with Lillian Rose Flowers might be isolated, but on looking around a number of review websites, it seems this is not the case. My story then: I ordered some flowers for Mother’s Day and as I wasn’t particularly proactive in my planning, I ended up with Lillian Rose to meet the delivery date. I decided to choose a Saturday delivery to avoid the rush that would likely take place on Sunday when delivery options might be more limited. The process… Read Full Review

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