Lillian Rose Flowers Reviews - www.lillianroseflowers.co.uk

★★☆☆☆
1.6 / 5
281
14.6% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Lillian Rose Flowers - www.lillianroseflowers.co.uk

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Latest Reviews

★☆☆☆☆

“Terrible online service”

Written on: 27/07/2015 by Zanderk55 (1 review written)

I ordered the flower on saturday morning using their website. It let me choose a delivery date on the following Monday so I did my purchase. After waiting whole day at home no one turned up for the delivery. I rung them and they said that since its order after friday afternoon the delivery would be on Tuesday. The online website is misleading and it has completely ruined my day!… Read Full Review

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★☆☆☆☆

“Payed for flowers never got. Can't get money back”

Written on: 26/07/2015 by Alijahg202 (1 review written)

On the 10th July I made the mistake of ordering flowers from Lillian rose, they where for a birthday for my partner.flowers never got delivered . Am having so much trouble getting money back. I don't think they are a florist , they just order through florists. Don't use them, go to a traditional florist Tim hunter 24.7.2015… Read Full Review

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★☆☆☆☆

“this business should be closed down ”

Written on: 25/07/2015 by Sydhutch1710 (1 review written)

I live in Durham and ordered a bouquet costing 44pound for delivery in Falkirk Scotland two days later. They were delivered to me in Durham Phoned company who at first said it was my fault then said they would be delivered that afternoon to Falkirk address. No flowers arrived so phoned again at 5. Lady said I will sort it tomorrow and phone you. No flowers no phone call and now told by flower, I thought it was through interflora,order cancelled by Lillian rose and they have my money. All calls… Read Full Review

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★☆☆☆☆

“Dreadful customer service Lillian Rose flowers . Beware! ”

Written on: 22/07/2015 by Rodriguez264 (1 review written)

What should have been a surprise bouquet was completely ruined by this company. They imply they are a local florists by putting on their website a local phone number for the town you search. Sneaky. That number is not a branch as you would presume, it is a number which is diverted to their head office. I tried it several times and each time was diverted to head office. Our flowers did not show up. They did not contact us. We chased and chased. No return calls. They said delivery van had… Read Full Review

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★☆☆☆☆

“DEAD ON ARRIVAL DO NOT ORDER FROM THIS COMPANY”

Written on: 21/07/2015 by deadflowers1 (1 review written)

My daughter had a lovely surprise from her fiancee a lovely boquet of flowers. How wrong on arrival these flowers were DEAD. I contacted the company to be told to take photo's and send to the company and the matter would be dealt with, however on phoning this company my daughter received no apology whatsoever neither did her ficancee when he contacted the company. The company should be shut down as many of the reviews has said, ASDA do flowers by post and they are always in excellent condition… Read Full Review

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★☆☆☆☆

“JUST TERRIBLE - Should be put out of business!”

Written on: 15/07/2015 by hughht (1 review written)

Did not deliver. Were unrepentant and unhelpful on the phone. These guys should be put out of business. Take a leaf out of my book and write to Trading Standards Office. … Read Full Review

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★☆☆☆☆

“Not reliable Florist”

Written on: 15/07/2015

Ordered flowers to be delivered to my sister for her retirement as a surprise, they were delivered 3 days late, I have emailed company but still waiting on a reply & going by all the other reviews I doubt I will hear from this unprofessional company!!!!! We WILL NOT USE this company again, paid £6.99 for delivery - JOKE!!!!… Read Full Review

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★☆☆☆☆

“AVOID THIS COMPANY! THEY SHOULD BE SHUT DOWN!!”

Written on: 14/07/2015

DO NOT USE THIS COMPANY!!!!!! ABSOLUTE SHAMBLES! 0 customer service 0 delivery of service 0 effort to try and rectify the situation I placed an order via telephone on Friday May 29th just before mid day and was told the flowers would be delivered on Saturday morning. It was imperative that the flowers were delivered on this day as a member of my staff and her 3 year old daughter had been involved in a near fatal car accident on the Marlow bypass on the Wednesday and are both injured and… Read Full Review

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★☆☆☆☆

“Dishonest”

Written on: 14/07/2015 by SHARK10101 (1 review written)

I was told same day delivery if I paid £13 more so my flowers totaled £45 and still after placing my order at 12pm the delivery hasn't been made. Disappointing service and a right rip off if you ask me. DO NOT USE… Read Full Review

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★☆☆☆☆

“Dishonest”

Written on: 14/07/2015 by SHARK101 (1 review written)

I was told same day delivery if I paid £13 more so my flowers totaled £45 and still after placing my order at 12pm the delivery hasn't been made. Disappointing service and a right rip off if you ask me. DO NOT USE… Read Full Review

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★☆☆☆☆

“Awful service ”

Written on: 09/07/2015

THIS IS LONG WINDED BUT PLEASE READ: Well,like most of you I have had nothing but grief with this company. I ordered flowers for the funeral of my best mates dad. I did this on the 1st of June in the morning and it stated same day delivery as the funeral was for the following day. I sent them to my mates address as I did not know where the funeral was going from, or the name of yhe funeral directors that were dealing with it. Great I thought. I parted with my £36 and that was that. However… Read Full Review

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★☆☆☆☆

“funeral flower delivered night before ,widow devastated ”

Written on: 09/07/2015 by BillyWalton (1 review written)

Ordered flowers on the 29th June for funeral 2nd July, had a message at 4 30 pm on 1st to say flowers were being delivered that evening , when I protested was told to email the manager when asked if I could speak to manager was informed she wasnt in that day. I then had to phone the widow that flowers were being delivered that evening. she was devastated but told me not to worry, I felt awful. have since emailed my complaint to the company but with no response , what a way to run a business… Read Full Review

R.curz's Comment

Written on: 10/07/2015

Please see my review I just just posted. I feel your anger!

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★☆☆☆☆

“Failed to Deliver”

Written on: 28/06/2015 by AngeJ1 (1 review written)

Expensive flowers and balloon did not arrive to my Mums for her 70th surprise (ordered from NZ as their web site looked quality and caring despite being pricey). Could not reach anyone on all numbers provided, tried most of night my time, also emailed as I desperately wanted flowers to be delivered but only thing that had happened at that stage was a van did turn up, the driver said to Mum I think I was supposed to have flowers for you but haven't!! and he left. I finally got an email from… Read Full Review

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★☆☆☆☆

“Customer service”

Written on: 27/06/2015 by Stephens247 (1 review written)

I received a bouquet which i kept well in a cool position by day 7 they were completely dead, they started wilting really quickly. I contacted them about it and they didn't really care basically saying that it was hot weather… Read Full Review

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★☆☆☆☆

“Shocking service”

Written on: 25/06/2015 by Disappointedallthetime (1 review written)

Thought I would do something nice for a friend and they have done everything wrong appart from taking my money! I'm very angry as they called to tell me my address was wrong however my friend does live there she hasn't moved for years. I think the driver my just be unable to read a map! I gave them the phone number where to deliver and have heard nothing since! Called to chase and they hung up when they knew why I was calling and then turned the phones onto answering machine! Simply awful… Read Full Review

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★☆☆☆☆

“A day late and no explanation!!”

Written on: 24/06/2015 by EJK15 (1 review written)

I ordered flowers on sunday morning to be delivered on Monday. I chose flowers that specifically said 'next day delivery' as some bouquets stated that Monday delivery needed to be ordered by the Friday before, as they were for my mother in laws birthday. They finally got delivered on Tuesday afternoon and she lives in the town where this shop is!! She said the flowers were nice, but had no water in them and some of the stems were broken. She's sent me a photo of them, they're nice, but don't… Read Full Review

R.curz's Response to EJK15's Review

Written on: 10/07/2015

See my review I just posted. I had similar issue. Get.your money back.

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★☆☆☆☆

“Useless”

Written on: 24/06/2015 by dredfo82 (1 review written)

Don't give this company your money, They have failed to deliver the flowers I ordered for my daughter in law . They called to say they would be a day later but they were not delivered . I have emailed them twice with no reply and called all the numbers on the websit but no answer… Read Full Review

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★☆☆☆☆

“Birthday disaster!”

Written on: 15/06/2015

My mum ordered a luxury bouquet with balloon and chocolates for my birthday. However it failed to arrive on my birthday when it arrived the next day the balloon was under the bouquet so was completely flat and squashed, the flowers were wilted and there was absolutely nothing luxury about the bouquet it was pitiful. The chocolates were of the quality you get in Lidl! My poor mum was devastated she had wanted my 50th. Birthday to be special. I think after much complaining she got a partial… Read Full Review

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★☆☆☆☆

“Extremely dissappointed”

Written on: 12/06/2015

Would not recommend this online florist. Funeral flowers ordered arrived the day before the funeral took place. It was totally inappropriate but all they could say was that it was normal procedure for early deliveries to be sent the day before. No indication on website that they couldn't deliver for 8am . Very unprofessional service and flowers looked wilted by the actual funeral… Read Full Review

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★☆☆☆☆

“Do not use”

Written on: 12/06/2015 by Brandon142 (1 review written)

Do not use this company as they're totally unprofessional and useless. Flowers delivered on the wrong day for a funeral even though the confirmation they sent had the correct date. This was very upsetting for the bereaved family and embarrassing for myself. After complaining they took a very arrogant stance and said "they got the flowers, what's the problem". … Read Full Review

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