Lillian Rose Flowers Reviews - www.lillianroseflowers.co.uk

★★☆☆☆
1.9 / 5
597
23% of users recommend this
  • Customer Service

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Lillian Rose Flowers - www.lillianroseflowers.co.uk

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Latest Reviews

★★★★★

“Such beautiful tributes”

Written on: 19/09/2017 by Computernerd (1 review written)

We couldn't have. been happier with the beautiful floral tributes that you did for our dearly loved cousin Both the cushion and the cross flowers were so fresh. The colours were perfect and we cannot thank you enough as they were beautiful. You were recommended to us and we are very glad you were. Thank you for all your kind advice as well. We wouldn't hesitate to recommend Flowers by the person we dealt with whatever the occasion… Read Full Review

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★☆☆☆☆

“PLEASE READ!!”

Written on: 19/09/2017 by Carter231 (1 review written)

Your profile picture Categories Log in Sign up For companies Your review counts! PLEASE READ!! if you, like myself have had a bad expereince with this company please message me in fb.I am furious with them. So much so that I am collecting people's contact details and their complaints and will submit all the evidence to trading standards. DON'T ALLOW THIS WOMAN AND HER BUSINESS TO CARRY ON. … Read Full Review

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★☆☆☆☆

“do not use”

Written on: 14/09/2017 by motorhome66 (2 reviews written)

Do not use this COMPANY ordered some flowers for a funeral with plenty of time received a call to say flowers could not be delivered as they could not get them as we had a hot spell of weather then got anouther call to say they could they then sent the wrong flowers on the wrong day we were not happy and asked for a refund they then said if we sent the flowers back they would, can you imagine going round to the family who had lost there mother and asking for the flowers back ,so i would not… Read Full Review

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★☆☆☆☆

“Horrific service”

Written on: 14/09/2017

I order flowers 2 business days in advance for my parents wedding anniversary. I placed the order on the phone, service wasn't great. Moved on and thought flowers are delivered. Asked my parents if they received a delivery on Wednesday and they said no. Called them to chase and said that I have to email them, got my email address and didn't hear back from them. I then received an email to say if I did really book with them! I called on Thursday to ask why the flowers weren't delivered and the… Read Full Review

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★☆☆☆☆

“NEVER USE. STAY WELL CLEAR!!”

Written on: 14/09/2017 by tootz2012 (1 review written)

Never use these. They delivered my sisters flowers to my address despite contacting them twice for 4 hours before delivery to rearrange. They apologised and offered a 50% refund but when I emailed to chase the refund they advised I will not be getting one. Terrible customer service and awful after sales service!!!… Read Full Review

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★☆☆☆☆

“Delivered dream flowers”

Written on: 02/09/2017 by Sign2000 (1 review written)

I am complaining that I have just come out of hospital after a heart attack and one kind company sent me flowers as a get well soon, on opening the white themed bouquet was grey with most flowers half dead,on checking there was no water in the bag and the oasis was also dry and the flowers were not even in the oasis as they are cut to short, Not happy and this the sending company has been taken advantage of as who would phone them up and say thanks but your flowers were dead !!!!!!!!… Read Full Review

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★☆☆☆☆

“Flowers never arrived - do NOT order through this florist”

Written on: 31/08/2017 by Flowers240 (1 review written)

Flowers ordered for same day delivery and I'm still waiting 3 days later. This is absolutely atrocious… Read Full Review

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★☆☆☆☆

“Completely useless service”

Written on: 28/08/2017 by AnabelleColeman (1 review written)

My husband ordered flowers on 25/ 8/18 at 10.28am to be delivered the same day. It is now after 1 pm on 26/8 and they have not been delivered. Lillian Rose have not responded to email and did not answer the telephone either yesterday or today. Be warned! Now we have the hassle of getting a refund from them… Read Full Review

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★☆☆☆☆

“same day ”

Written on: 27/08/2017 by Paxtonc361 (1 review written)

Bad customer service after taking my order. I was promised same day delivery and when the next day came I still had not heard from the receiver so emailed Lillian Rose customer services to ask if my flowers were delivered, they replied wanting to know the full address. The next day my friend contacted me with response she received my flowers later in the day, I am still awaiting a response to my email and very disappointed... the point of the order was same day which they do state. Never… Read Full Review

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★☆☆☆☆

“Use another company ”

Written on: 23/08/2017 by Caldwell54 (1 review written)

Ordered 60th birthday flowers and received a phone call at 16.15 to say "they couldn't deliver today but have choice of delivery the following day with an upgrade and apology note to the recipient or refund the following day" please use another company. There was no time to reorder with another shop as it was late in the day… Read Full Review

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★☆☆☆☆

“Poor service, no empathy, just a transaction”

Written on: 22/08/2017 by PearlHau (1 review written)

I was so disappointed with the service I received from this company. I called to order some flowers for my father's funeral and was looking for a bit of help and guidance when doing so as I had never had to do this before. I had an idea of what I wanted but was not sure what I was asking for. I asked the girl on the other end of the phone if she could help me order but she seemed so disinterested, I was just another transaction to her. I didn't want anyone to feel sorry for me for my father's… Read Full Review

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★★★★★

“Absolutely delighted with the flower arrangement”

Written on: 18/08/2017 by Carolaggie (1 review written)

I ordered on line for a family funeral which was hundreds of miles away, I wasn't sure what they would be like but took a chance. We travelled up to the funeral and were very pleased when we saw the flowers Lilianrose had arranged for us. Would highly recommend them… Read Full Review

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★☆☆☆☆

“Scaammmm ”

Written on: 14/08/2017 by RishiMunro1956 (1 review written)

I'm so angry this Lilian rose florist.. Ordered a flowers for my friend and up to now is not bloody deliver yet.. so everyone please don't buy or order this Lilian rose florist… Read Full Review

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★★★★★

“Super fast service”

Written on: 10/08/2017 by CalebBanks27 (1 review written)

I placed an order at 9:00am for a colleague for same day delivery in South London. The bouquet and chocolates arrived at 14:30 and my colleague was absolutely delighted! Thank you for a prompt delivery, beautiful product and great service. … Read Full Review

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★★★★★

“Beautiful”

Written on: 09/08/2017 by cadd17 (1 review written)

The flowers were for a funeral and they were really lovely - just as described on the website. The arrangement was full of flowers and not "padded out" with foliage . I would highly recommend Lillian Rose… Read Full Review

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★★★★★

“Flowers beautiful,Delivered as promised. Service great. ”

Written on: 07/08/2017 by Jayniekin (1 review written)

Very pleased with the service,ordered Friday afternoon beautiful Gerbera bouquet delivered next day. What great service , have recommended you to a friend already… Read Full Review

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★☆☆☆☆

“Extremely disappointed.”

Written on: 29/07/2017 by JavionJacobs240 (1 review written)

the flowers were a very thoughtful gift from a friend..unfortunately the quality and condition of the flowers was upsetting. As soon as I removed the packaging the flowers flopped. Cream roses had brown on petals,other flowers were as if someone had squeezed the life out of them. The greenery was old and a lot of leaves had black on them. I sincerely hope my friend will be compensated as they were just terrible.I most certainly would not recommend Lillian Rose flowers to anyone.Disappointed… Read Full Review

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★☆☆☆☆

“Awful , terrible , unprofessional ”

Written on: 28/07/2017 by kiFallon294 (1 review written)

They did not deliver the flowers on time , the same day ior even the following morning . They contacted us after 4 that they couldn't r complete the order . Ignored requests asking for the order to be cancelled . Thoroughly awful service . They don t seem to be able to fulfill their guarantees and obligations to customers . We asked for a photograph of the flowers and they couldn't t even do that !!… Read Full Review

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★★★★★

“Excellent service ”

Written on: 26/07/2017 by AnnBannerman (1 review written)

Urgently needed flowers were needed for funeral. Lillian Rose Flowers went above and beyond and met our short deadline with beautiful, much appreciate arrangement. Highly recommend them… Read Full Review

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★☆☆☆☆

“Complete sham ”

Written on: 19/07/2017

Ordered flowers on Friday for same day delivery. Assured they would arrive. No delivery ! Called Sat to be told they must have been or I would have received a call ! 5 days later, 10 calls and 7 emails later no news on my flowers or a refund or even a sorry ! No one can talk to you just told to email in ! Sham sham sham Totally disappointed and embarresed that flowers have not been delivered to my mother in law and step brother for a 100 year anniversary party… Read Full Review

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