Lillian Rose Flowers Reviews - www.lillianroseflowers.co.uk

★★☆☆☆
1.6 / 5
334
14% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Lillian Rose Flowers - www.lillianroseflowers.co.uk

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Latest Reviews

★☆☆☆☆

“Late delivery, partly missing order, unprofessional ”

Written on: 06/02/2016 by Tobiasi394 (1 review written)

Flowers arrived at 10.45PM, part of the order was missing; Follow up calls chasing the missing part lasted for 8 days! Unprofessional staff & lack of internal communication… Read Full Review

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★☆☆☆☆

“Absolutely appalling service ”

Written on: 03/02/2016 by Sophiemanning (1 review written)

Wow I wish I'd seen all these other reviews before ordering. Basically I ordered flowers for my mums birthday and although I had email confirmation of the delivery date being the 1st of Feb, they didn't deliver until the 2nd and blamed me for ordering after their apparent cut off point. The staff were so rude and unhelpful. Every time I called I got put on hold for ages, cut off or spoken to like dirt. I told them I didn't want the flowers if they would not deliver on her birthday, they… Read Full Review

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★☆☆☆☆

“Wrong flowers, additional gift, wrong day, awful service”

Written on: 31/01/2016 by gavinwaddell (1 review written)

Ordered flowers for my girlfriend on our anniversary. Spent a long time searching through multiple flower websites for a bouquet suitable. Found one, and a teddy, ordered over a week in advance to be delivered on our anniversary. They arrived the day before the should have, they were the wrong flowers (a much cheaper looking bouquet, with no resemblance to one I ordered in terms of flowers or colors), and came with a stupid little dog toy, which they don't even sell on their website, instead… Read Full Review

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★☆☆☆☆

“Not what I had ordered”

Written on: 31/01/2016 by Elena327 (1 review written)

I ordered a small cute full arrangement to be delivered as get well flowers to a sick friend. The arrangement which arrived was not only bigger due to stems were much longer than the photo, it made the arrangement look sparce and big. When contacting their customer service team I was told that is how the florist chose to do it otherwise it would have looked empty.. had the florist stuck to the advertised photo then it would have been full, small and cute which is what I wanted. Now I have to… Read Full Review

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★☆☆☆☆

“Ordered funeral flowers online they said they didnt...”

Written on: 30/01/2016 by clientnothappy (1 review written)

Ordered funeral flowers online they said they didnt have the flowers and send a cheap ordinary wreth instead. Never order by them again they cone you and send cheap flowers nothing to do with what you order. Rude answer by owner. Very bad should not be allowed to be buisness… Read Full Review

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★★★★☆

“Funeral Flowers lovely ”

Written on: 29/01/2016

Ordered funeral bouquet online as we dont live in Huddersfield. Read the reviews afterwards and was really worried. No need, funeral bouquet arrived and was just as pictured. Many thanks… Read Full Review

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★☆☆☆☆

“Not what I ordered ”

Written on: 25/01/2016 by steve2016 (1 review written)

I ordered some flowers over the phone I was told for £36 I would have a big colourful bunch. When they turned up it was 5 orange flowers and a load of green. I did email the company and they took 2 days to reply. They said they would refund me £5 over a week later still no £5 customer service is not that great. So watch out… Read Full Review

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★☆☆☆☆

“christmas flowers not delivered”

Written on: 16/01/2016 by Meadow1949 (1 review written)

ordered flowers for delivery Christmas eve money taken right away no flowers delivered when we rang firm we were told that they delivered them somewhere (they didn't know where) told we wouldn't be getting any money back telephone attitude disgraceful dount use this firm ever… Read Full Review

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★☆☆☆☆

“what a waste of time”

Written on: 07/01/2016 by JaxonFitzgerald265 (1 review written)

Ordered flowers to be delivered on Monday for my in-laws wedding anniversary.Paid at time of ordering.Left 2 phone numbers that i could be contacting on if there was any problems. No flowers were delivered on Monday i had no phone call to say why I rang on Tuesday and was told they would be delivered that morning. No flowers were delivered again,no phone call I rang on Wednesday on they promised they would be delivered with and an up grade in the morning, No delivery!!! i rang to today… Read Full Review

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★★★★★

“Super customer service”

Written on: 23/12/2015 by salroy (1 review written)

What a brilliant service this company provides. Ordered my flowers this morning 23-12-15 and they were delivered about 3-4 hours later and were absolutely stunning. I didn't think I would stand a chance of having any flowers delivered at all because it was two days before Christmas but this company came up trumps. Well impressed and will definitely recommend and use again. Well done - five stars!… Read Full Review

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★☆☆☆☆

“12 longstem red roses”

Written on: 18/12/2015

I was very disapointed not to received the roses on 10 december my wifes 89 birthday after a lot phone calls they were delivered late next day with just six reds & six white you took payment from my credit card on december 2nd I will not be recamending your business to my many friends and relatives… Read Full Review

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★☆☆☆☆

“Terrible, do not use”

Written on: 13/12/2015 by MekhiProctor401 (1 review written)

Flowers not delivered initially, or when redelivery was promised, terrible service and phone manner. Do not get back to you by phone or email. Do not use!… Read Full Review

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★★★★☆

“Funeral flowers with a Snooker theme”

Written on: 12/12/2015 by Clarissac48 (1 review written)

Having ordered a funeral posie over the telephone with a Snooker theme I really wasn't sure how the flowers would turn out but I was very pleased with the arrangement when it arrived. It was beautifully arranged with all the required colours and was even completed with a black snooker ball… Read Full Review

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★☆☆☆☆

“do not pick them”

Written on: 09/12/2015

i had a call from them on the morning of my aunts funeral telling me that they can not deliver my flowers on the day they promised. it doesnt get any worse than that. make your own minds up, but just to say i am someone who never reviews anyone unless the service i have recieved is bad and this was bad!!… Read Full Review

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★☆☆☆☆

“Getting a refund is like drawing blood from a stone”

Written on: 02/12/2015 by peggypoo (1 review written)

Where to start? This is the WORST customer service I have ever received. They delivered the wrong (ugly, cheap looking and worth considerably less) flowers to my uncle's funeral without telling us before hand they would be substituting, subsequently my mum went through the whole funeral thinking no flowers had arrived. They ignored 2 emails to separate email addresses (listed on their website) and DELETED my facebook complaints AND BLOCKED me from further commenting on their page… Read Full Review

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★☆☆☆☆

“AVOID”

Written on: 02/12/2015 by 36Day (1 review written)

Basically be warned...these people DO NOT CARE. I ordered from their website and what turned up looked nothing like the arrangement I ordered and was no better than what you get on a petrol station forecourt. When I asked for their comments on the photos I sent, she (the director) said it was a bit ' hit and miss' with the arrangement I had chosen. And then she referred me to their 'sub-policy'. Not only are they unashamedly just sending out what they want but the tone of emails and, I have… Read Full Review

Peggypoo's Comment

Written on: 02/12/2015

I manage to get a full refund by threatening to get the money back from my card provider (you can do something called a charge back - look it up!) But I told her I'd do it first and she refunded me. Rudest woman I've come across! She basically accused me.

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★☆☆☆☆

“Flowers didn't turn up on birthday. ”

Written on: 02/12/2015 by McKinley233 (1 review written)

My mother had ordered flowers as a surprise for my birthday. She ordered them with plenty of notice and was told they would be with me on my birthday. Stayed in all day to recive flowers and nothing came. It's now Monday (delivery was supposed to happen on Saturday) and we are wanting our money back which the company apparently cannot do because the flowers are out on delivery... 2 days late??? The service isn't great either, they make up anything just to shut you up. This company needs to… Read Full Review

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★★★★★

“Funeral flowers”

Written on: 26/11/2015 by ShyannVargas (1 review written)

They arrived as requested, they were really beautiful, just as the pictures showed them. THANK YOU… Read Full Review

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★☆☆☆☆

“WARNING!!! steer clear”

Written on: 25/11/2015 by Berylbluebeetle (1 review written)

My instructions were ignored Funeral basket delivered to the funeral directors,(NOT MY INSTUCTIONS)they were to go the the family at the house. No apology, explanation, was left overnight not knowing if delivered. RUDE, unhelpful Assistant Manager yelling at me down the phone..is this how you treat the bereaved!Dreadful service, totally disprectful to the deceased and family!… Read Full Review

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★★★★★

“birthday flowers”

Written on: 16/11/2015 by Milesv298 (1 review written)

Feeling Peachy posy was lovely recipient was thrilled. Good fast service. Thank you… Read Full Review

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