Lillian Rose Flowers Reviews - www.lillianroseflowers.co.uk

★★☆☆☆
1.6 / 5
415
15% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Lillian Rose Flowers - www.lillianroseflowers.co.uk

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Latest Reviews

★☆☆☆☆

“Disgusting service - everyone avoid!!”

Written on: 24/08/2016 by Judy1974 (1 review written)

Ordered for Thursday - didn't arrive Arrived Friday but was a shocking bouquet nothing like what had been ordered Promised replacement to be sent to arrive Tuesday Didn't arrive, requested refund I was told impossible as flowers in transit Never ever use!!!!! Customer service is not a skill they possess… Read Full Review

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★☆☆☆☆

“absolute rubbish , do not use !!!!!!!!”

Written on: 22/08/2016 by Alvarezta83 (1 review written)

ran out of flowers ????????? , a florist , and took 8 hours to tell me they wouldn't be delivered… Read Full Review

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★☆☆☆☆

“Rip off company”

Written on: 15/08/2016 by 485Reese (1 review written)

Found these online today says order before 3pm for same day delivery Placed an order £70 for bouquet and chocs,,, £6.99 delivery charge No flowers have turned up, tried ringing all lines provided no joy, emailed no response Seem such a genuine company Robbing bunch of fools… Read Full Review

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★☆☆☆☆

“worst ever flowers”

Written on: 12/08/2016 by 386Fernandez (1 review written)

Do not order from this company. I paid £25 for my daughter's birthday flowers. When they were delivered I could have bought the same in any supermarket for £5 and they would have been fresher. When I contacted Lillian Rose they said the flowers were to their standard and as ordered. Disgrace!… Read Full Review

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★☆☆☆☆

“non delivery”

Written on: 08/08/2016 by alanmac7 (2 reviews written)

I ordered Flowers and Bear on 2/8/16, to be delivered on 3/8/16, so far on 8/8/16 they have not been delivered. have sent 3 e mails over last 3 days ---no reply ! I ADVISE ANYONE THINKING OF USING THESE PEOPLE TO READ REVIEWS FIRST, WISH I HAD !!… Read Full Review

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★☆☆☆☆

“Shockingly bad! ”

Written on: 04/08/2016 by Aiden256 (1 review written)

Absolutely appalling. Flowers dead within a day, expensive, refuse to answer emails, calls, Facebook messages. Blocked me when I dared post a photo of the mess they sold as a bouquet!… Read Full Review

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★★☆☆☆

“First and last time !”

Written on: 03/08/2016 by 197Kelly (1 review written)

Ordering was simple. Prices were not too bad (although the display was smaller than anticipated). The flowers arrived at a very dear friends funeral as booked, all good, however the very sad thing was the card with an extremely important message on from all her work friends was MISSING from the arrangement !! it may as well have been from anyone !! it was extremely upsetting and made her friends feel thoughtless and it was the only display without any special words :( a send end to a special… Read Full Review

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★☆☆☆☆

“ABSOLUTELY DREADFUL SERVICE”

Written on: 03/08/2016 by Ashbycw337 (1 review written)

Most dreadful service I have ever encountered in my life. My daughter ordered on line, flowers didn't arrive and you are put in a queue. they seem to use a courier service, I didn't realize they don't have shops in Northern Ireland. We have spent all morning on the phone, asking why the flowers haven't arrived. On Friday when I rang she reassured me they would arrive on Saturday, flowers didn't arrive, now this morning there seems to be 2 ladies named the same!!! My daughter has been ringing… Read Full Review

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★★★★★

“Very happy with service”

Written on: 03/08/2016 by ciPeters231 (1 review written)

I ordered flowers and then looked at some reviews and admit I was worried. I contacted them and explained it was a very important delivery. They promised it would happen and I am very happy to say they arrived on time and the flowers were lovely… Read Full Review

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★☆☆☆☆

“guaranteed delivery doesn't arrive ”

Written on: 30/07/2016

this is not a local florists service but a national useless disaster of a company who don't take complaints for failed deliveries over the phone and who do not reply promptly with any information regarding said failed delivery. The customer service line takes ages to be answered and despite paying for a guaranteed delivery time on 26th July by 10.30am (at extra cost) the first attempted delivery was not until the following day! Appalling service and a complete lack of care regarding its… Read Full Review

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★★★★★

“A service I would recommend”

Written on: 23/07/2016 by Jocelyn265 (1 review written)

I have been a customer of a well known flower supplier for several years, but recently their service has been so frustratingly bad, I had to look round for a replacement supplier. I only selected your company at first as you have the same names as my mother, but your service has been impeccable, very friendly on the phone, good choice, reasonable prices, delivered when expected, packed well, fresh good quality flowers - I will definitely use you in the future! Thank you. … Read Full Review

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★☆☆☆☆

“I am writing to voice how absolutely appalled I am by...”

Written on: 19/07/2016 by hannahk12345 (1 review written)

I am writing to voice how absolutely appalled I am by the service in the last 24 hours. I ordered what I consider a fairly expensive bunch of flowers for a very important occasion- to be delivered that day. I can fully appreciate delays happen, but to not be informed that these were not delivered until THE NEXT DAY, via text message is not acceptable. Had I known you could not deliver when requested I could have organised something else. I responded immediately to the text but had no… Read Full Review

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★☆☆☆☆

“Absolutely disgraceful service ”

Written on: 13/07/2016 by Eggyhunt (1 review written)

I ordered flowers on Monday for delivery Tuesday. It's now Wednesday and still not arrived. I rang them and they promised to ring me back in a few minutes. After 2 hour's of waiting I rang back. Spoke to customer services who apologized and said that the flowers would be delivered by 5pm.. it's now 6.45pm and still no sign.. will demand my money back first thing in the morning. I'm thoroughly disgusted… Read Full Review

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★☆☆☆☆

“Late delivery. Unhelpful, lack of empathy. Uncaring Avoid”

Written on: 11/07/2016 by AlmaLancaster1981 (1 review written)

Ordered on a Wednesday for Friday delivery to place of work. No delivery by 3pm. Phoned and was told would be between 3-4pm. Still no delivery at 4.45pm and recipient going home at 5pm. Phoned again - was told were out for delivery, but would probably be there by 5pm. Told them recipient goes home at 5pm. Had to spoil surprise and tell recipient. She sadly stayed on 1 hr and 40 mins - Still no flowers! She went eventually went home at 6.40pm. Flowers were delivered at 6.55pm! and left at… Read Full Review

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★☆☆☆☆

“Very disappointed ”

Written on: 09/07/2016 by Julia2016 (1 review written)

Still waiting for my friends bouquet to arrive ago a week late , after numerous phone calls , very poor… Read Full Review

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★★★★★

“1st Class service! ”

Written on: 08/07/2016 by Jeffery305 (1 review written)

My Daughter was performing at a Theatre & I wanted to send her a bouquet on her opening night. I ordered easily via their website, very straight forward to find exactly what I needed. They delivered the next day & the flowers were beautiful! My Daughter was so over whelmed, it was exactly what I had asked for. I would highly recommend Lillian Rose flowers! Thank you once again for a first class service … Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY”

Written on: 27/06/2016

Flowers for my 80 year old mother did not arrive on her birthday and I have been fighting to get a refund since. Dreadful evasive company to deal with, full of excuses. Don't waste time and money on them. No stars from me… Read Full Review

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★☆☆☆☆

“My son rang a lo al number 6 miles from my home and...”

Written on: 25/06/2016 by Kayley415 (1 review written)

My son rang a lo al number 6 miles from my home and ordered and paid for flowers for my birthday, alsopaying extra for same day delivery. They never arrived.Just after 7am on the Monday, ( mybirthday was Saturday) expressing his disgust and cancelling the order. When I arrived home on the M onday tea time, a neighbour brought a bouquet of flowers.mostly straggly chrysanthemums.On contacting the floeist I was told that she received the order from Lilian Rose at midday with a request to enclose a… Read Full Review

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★☆☆☆☆

“AWful”

Written on: 18/06/2016 by Cle3huggett (1 review written)

i ordered two bouquets for a funeral in May paid postage etc also one bouquet never turned up and when I chased it they apologised and said did I want it delivered the next day I asked for e refund and it was agreed looking through my bank statements no refund was ever given so I rung again and was told to email tried both email addresses and received post master delivery notifications to say it couldn't be delivered so I rung their complaints line wax on hold for 15 min at position one in the… Read Full Review

Princess1931's Response to Cle3huggett's Review

Written on: 22/06/2016

contact consumer protection and trading standards or write a letter to Lilian FRose rerquesting reti
urn of your money within 14 days, If they failto respond, write again giving them a further 10 days to pay up and send the letter recorded delivery so the firm cannot say they never r4eceived it. Id this fails,take out a county court summons. It will cost yiu £80 but this will be added to the sum owed you.Keep a record of allexpnses you have incurred and you should also be reimbursed, The dfirm will not want to travel long distances to appear so you will get judgement against them and they will have to pay otherwise Bailiffs can seize their goods.Alternatively, if you paid by credit card you can launch a disputed payment and your card provider can claw the money back from the firm, but you must have documents etc to prove your dispute, Time for this firm to be goven a good rollicking. It is obvious they have been getting away with dodgy practices far too long

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★☆☆☆☆

“Do not use this company”

Written on: 15/06/2016 by AliyaLockhart (1 review written)

Thought this was a local florist in Southport as it was advertised with a local number. Ordered an £80 funeral wreath based on a picture on their website. What actually turned up was a scrappy excuse for a wreath sparsely filled with the cheapest possible filler flowers. Deeply embarrassing to have our name attached to it… Read Full Review

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