Lillian Rose Flowers Reviews - www.lillianroseflowers.co.uk

★★☆☆☆
1.7 / 5
474
18% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Lillian Rose Flowers - www.lillianroseflowers.co.uk

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Latest Reviews

★☆☆☆☆

“Disappointing service”

Written on: 02/12/2016 by 500Maynard (1 review written)

I purchased flowers from this company for my wife's birthday at 9am over the phone and paid extra £7.99 for same day delivery, which as fine by me as I wanted to surprise her. The flowers never arrived till 4pm (6 hours to sort a bouquet out!!)...so she never got them that day as she'd left work by then. The following day she got the flowers and when she sent me a picture of them, they were NOTHING like what was advertised, like, not even close. I'm talking about a nearly £30 bouquet that… Read Full Review

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★★★★★

“Absolutely Brilliant Service”

Written on: 29/11/2016 by PaulSBailey (1 review written)

I needed to get flowers delivered to a funeral directors by 11am the day after I ordered them, and I ordered them at 19:00. Lillian Rose Flowers pulled out all the stops for me and got a beautiful arrangement delivered by 9:30 the next morning. They were friendly, helpful and understanding and I will definitely use them again, hopefully in happier circumstances … Read Full Review

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★☆☆☆☆

“same day delivery”

Written on: 26/11/2016 by barbaraegerton (1 review written)

I ordered flowers at great cost by way of an urgent apology to a friend. I was assured they would go that day, a Saturday. I asked the operator to absolutely guarantee that as that was a condition of the order. In fact they arrived on the Monday which was too late. I ordered either cream or yellow roses, but said I would be content with any colour except red, but they had to be roses. In the event they were lilies! And late! Unbelievable! This has cost me a friendship. I could… Read Full Review

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★☆☆☆☆

“ordered weeks in advance- only to be told the day...”

Written on: 24/11/2016 by wc123 (1 review written)

ordered weeks in advance- only to be told the day before that they don't have the flowers i wanted. Such bad service… Read Full Review

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★★★★★

“Urgent floral tribute”

Written on: 23/11/2016 by Marktobin (1 review written)

With the disorganisation that came with the grief of a funeral I forgot to organise some flowers to send to the family. I emailed Lillian Rose Flowers and told them my dilemma. They were able to organise a floral tribute for me straight away. .delivered the same day ...and the flowers looked absolutely beautiful. Thank you for helping me out so well at what was a very sad time. … Read Full Review

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★☆☆☆☆

“Poor customer service - flowers arrive late! AVOID!!”

Written on: 22/11/2016 by Kane6 (1 review written)

Ordered flowers for next day delivery but they didn't arrive. No phone call or update from them. Rang customer services and sat on hold for 18 minutes before being told there was a delivery delay. Promised a refund of the delivery charge, but 6 days later - nothing! Terrible service and would NOT recommend. … Read Full Review

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★☆☆☆☆

“Poor customer service and late delivery”

Written on: 19/11/2016 by laurenelizabethdoy (1 review written)

I ordered flowers for my grandmother on a Sunday night and paid for next day delivery They delivered on the Friday - 5 days later When my grandmother wasn't in - they delivered to the post office. No phone call and no way of a second delivery. Which meant I couldn't get the flowers as my elderly grandmother wasn't able to carry a large pot plant home from the post office Ridiculous… Read Full Review

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★★★★☆

“excellent customer service”

Written on: 19/11/2016

I ordered a bouquet over the phone to b delivered to my daughter. I was a little disappointed by it when it arrived so emailed to state my concerns. I intended my comments to be mainly feedback for the florist. I am so impressed that the next day, a beautiful second bouquet was delivered as an apology. Well done Lillian Rose for excellent customer services. I firmly believe in giving credit where it is due, as well as criticism if required. Well impressed with the speed of the transaction… Read Full Review

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★★★★★

“Beautiful Holiday flowers ”

Written on: 17/11/2016 by Karenhtx (1 review written)

The flowers are beautiful , exactly like the picture . Couldn't have asked for anything better. These beautiful holiday flowers were a gift to my boyfriend and he loved them , he said they smelled fantastic and looked even better than the picture . I live in America and I had no trouble getting them sent to my boyfriend . Only trouble i had was ordering the flowers on a Saturday and finding out they would be delievered on Tuesday, although the website gave me the option to chose Monday for… Read Full Review

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★★★★★

“Lovely flowers! ”

Written on: 17/11/2016 by jkHerndon55 (1 review written)

Received a little later than expected, but excellent when they arrived. Thank you very much! Xx… Read Full Review

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★★★★☆

“Excellent Service”

Written on: 16/11/2016 by VictoriaKeller178 (1 review written)

I ordered a white rose posy for a funeral in Somerset and I live in Essex. I found their customer services department very helpful when I had to contact them to change the delivery address and it was no problem. The flowers were excellent and of good quality so much so the family took the posy home with them… Read Full Review

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★★★★★

“Best online florist! Look no further! ”

Written on: 15/11/2016 by Nannaspanna (1 review written)

Excellent value, excellent service, excellent flowers Cannot praise them highly enough! Will certainly use them again and will recommend highly… Read Full Review

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★☆☆☆☆

“Disappointing Waster of Money”

Written on: 04/11/2016

It was my Wife’s 40th birthday yesterday, so I thought I would send her a beautiful bunch of flowers to treat her and make her feel special on her Big Birthday. So I went on-line and after some searching found the Lillian Flower website and decided to order an amazing looking bunch of flowers, called STAR BURST that was listed in the Birthday section, the picture showed it was heavily dominated by her favourite colour and was looking so impressive that i was sure it would guarantee to… Read Full Review

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★☆☆☆☆

“Absolutely shocking ”

Written on: 04/11/2016 by Terryus378 (1 review written)

I order flowers through the website for next day delivery for a 70th birthday. I called the day they were due for delivery and was advised everything was fine. A few hours later I received a text message to say they had tried to call me( they hadn't) and due to a system error could not Deliver that day. Offered delivery the next day with extra flowers and chocolates and although not happy I agreed to this. The following day I received an email to say the could not deliver again and could they… Read Full Review

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★☆☆☆☆

“Dreadful Customer Service Late Delivery”

Written on: 04/11/2016 by IngridDavies176 (1 review written)

I bought flowers for my girlfriend to be delivers to her work but turned up 2 days late. But before this I had asked for a refund but kept getting palmed off to different people! Not cheaper either £60. Stay well away from them, and just stick to interflora… Read Full Review

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★★★★☆

“beautiful flowers delivered on time”

Written on: 03/11/2016 by kvCantrell327 (1 review written)

ordered by phone for next day delivery, the flowers were stunning and delivered on time, was very pleased with the flowers and delivery. Was not impressed with customer service though, abrupt, not very helpful and friendly was not how I would have described the female who took my order… Read Full Review

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★★★★★

“very happy customer”

Written on: 03/11/2016 by Urielz65 (1 review written)

HI,I Just wanted to say a Big thank you for the flowers I ordered for my daughters birthday,(sapphire), they were beautiful,and my daughter was over the moon,it really made her day,excellent service, and I will certainly recommend your flowers to my family and friends,its amazing what a 5 minute call can do.Thank you so much again, … Read Full Review

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★★★★★

“Excellent ”

Written on: 03/11/2016 by dianeebray (1 review written)

I ordered and purchased a bunch of flowers for my daughters birthday from Lillian Rose Flowers and cannot praise them enough. The on line purchase of the flowers was easy and the flowers were delivered on time. The bouquet was beautiful and my daughter and I were extremely happy. Would definitely purchase again from Lillian Rose Flowers. Thank you… Read Full Review

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★☆☆☆☆

“BAD SERVICE & RUDE CUSTOMER SERVICES - DO NOT USE THEM”

Written on: 03/11/2016 by baddelivery1 (1 review written)

I ORDERED FLOWERS FOR MY FRIEND FOR NEXT DAY DELIVERY, THEY TURNED UP AFTER 5, SHE HAD ALREADY LEFT THE PUB @ 2, SHE HAD WON AN AWARD AND I WANTED HER TO RECEIVE THEM AS A NICE SURPRISE, BUT NO, YOUR COMPANY HAD LET ME DOWN BIG TIME, HAVE TO SAY SAY THE FLOWERS THEMSELVES WERE NICE… Read Full Review

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★☆☆☆☆

“Flowers never turned up - dreadful customer service”

Written on: 02/11/2016 by ABB_1 (1 review written)

I called Lillian Rose Flowers on Monday 31 October and ordered a bouquet of flowers for same day delivery. I was assured they would arrive that afternoon. Later that night I thought it was odd the recipient of the flowers hadn't acknowledged them, so checked with them if they had received them. They hadn't. My husband contacted customer service on Tuesday 1 November to see what happened. He was given another number to call and then told there had been an error on the side of the florist. No… Read Full Review

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