Lillian Rose Flowers Reviews - www.lillianroseflowers.co.uk

★★☆☆☆
1.7 / 5
19.5% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Media Gallery for Lillian Rose Flowers - www.lillianroseflowers.co.uk

Lillian Rose Flowers - www.lillianroseflowers.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“threatened into silence by owner after making complaint”

Written on: 05/03/2015 by CherylSue (1 review written)

Grandmothers funeral flowers were ordered on line after selecting a sympathy bouquet almost £50.00 The flowers that were delivered were nothing like photo. More like £5 petrol station bunch. Absolutely terrible. After numerous emails getting more and more nasty by owner. Actually threatened with legal action into silence when I said that I would write a review about her conduct. Have since contacted trading standards, for them to deal with complaint. … Read Full Review

Report this review
★☆☆☆☆

“Don't use this company! ”

Written on: 05/03/2015 by NJDarby (1 review written)

I ordered flowers for my elderly mothers birthday. Rang on the day at 4pm to be reassured that they were out for delivery! They were not delivered! Rang to complain to be told someone would look into it and ring me back. They didn't! Flowers were delivered a day late. Now I have the stress of trying to get some form of compensation. Wish me luck!… Read Full Review

Report this review
★☆☆☆☆

“AWFUL SERVICE. DO NOT USE LILLIANROSE FLOWERS”

Written on: 04/03/2015 by MrsR2012 (1 review written)

What a disgusting company, stay well away! I ordered flowers for my sisters birthday, with next day delivery. No flowers turned up! I spoken to someone on the phone at 4pm who ensured me they were on the van for delivery and they would be delivered within the hour. No flowers turned up I the couldn't get through on the phone until this morning. I was then told they would be delivered today which isn't okay as they were supposed to be delivered to my sisters work she isn't in work for the rest… Read Full Review

Report this review
★☆☆☆☆

“Disgrace ”

Written on: 04/03/2015 by Xaviere110 (1 review written)

Appalling service ordered flowers for a funeral did not recieve them no apolgy how she calls this a buisness is beyond me!! said she would 'look into it' and call back' never called n now won't anwser the phone DO NOT ORDER ANYTHING from this women the extra stress caused certainly wasn't needed I would not recommend using this service it's a disgrace!… Read Full Review

Report this review
★☆☆☆☆

“Diabolical is how I describe this company”

Written on: 02/03/2015 by Alexandria370 (1 review written)

Ordered my flowers for next day on Thursday, was not told they would be sent in a box by courier as they said there was a shop they use and I actually asked them to use that shop. 2 days later and still no delivery and if they deliver them on Monday thats 4 days old in a box, £30 is not cheap , phoned to complain and very rude women said could not do refund and nothing she could do about it, they take your contact number but didn't have a call to say they couldn't deliver them, she said they… Read Full Review

Report this review
★☆☆☆☆

“ ”

Written on: 01/03/2015 by Brooksb207 (1 review written)

My order was delivered two days late, was damaged and the subsequent service is appalling. I am withdrawing payment. Don't use… Read Full Review

Report this review
★☆☆☆☆

“Do Not Use This Company”

Written on: 27/02/2015 by Shaznania (1 review written)

Unfortunately I failed to read the reviews before I ordered a bouquet of flowers to be delivered to a friend for her birthday last week - my friend works at Addenbrookes Hospital and I arranged to have the flowers delivered to reception but Lilian Rose said they were unable to deliver them and are now refusing to give me a refund and basically couldn't care less! I have been promised a call back from 'The Manager' three times but guess what no calls!… Read Full Review

Report this review
★☆☆☆☆

“DO NOT USE THIS COMPANY...A JOKE!!!!”

Written on: 27/02/2015 by Kilgorejx498 (1 review written)

This company is a joke and accepts no responsibility when items are not delivered...they don't even tell you and rely on you chasing them. Order was placed before Christmas and only just received the refund, after many emails back and forth to the 'so - called' manager, who would only communicate through emails. Need I say anymore… Read Full Review

Report this review
★☆☆☆☆

“Dreadful company - do not use!”

Written on: 27/02/2015 by Alyssaf20 (1 review written)

Same experience as most other people posting reviews - only wish I had read them before placing my order. Placed and paid for order a week before wanting flowers delivered, should have been delivered yesterday for a birthday - nothing arrived. Rang at 5.10pm to ask why, very grumpy woman told me she'd call me back and then didn't, no facility to leave message on their phone number. Did speak to somebody friendly and trying to be helpful this morning, told the driver could not find the… Read Full Review

Report this review
★☆☆☆☆

“Never Been More Disgusted In My Life”

Written on: 26/02/2015

Where to start? I am in America and ordered birthday flowers for a dear friend and I paid extra to have them delivered by noon. When she didn't receive the flowers I called the florist and got some ridiculous song and dance about no one being home and the flowers being left at the back door. Number one, three people had been home all day and number two, there is a fence with a locked gate so no one could have even gotten to the back door. My friend called the florist herself and she received an… Read Full Review

Report this review
★☆☆☆☆

“DO NOT USE”

Written on: 24/02/2015 by SueObertelli (1 review written)

I ordered 12 long stem cream roses for a friends birthday on the 11/2/15 to be delivered on the 13/2/15. The flowers did not arrive, tried contacting them and got an answer machine. E=mailed did not get a response. On the 14/2/15 my friend rang me to thank me for the flowers, but couldn't undersaynd why I had sent her 12 red roses in valentines packaging. TOTALLY EMBARRASING. Still to this day after numerous e=mails I have not received an apology. This florist needs to be shut down. If I… Read Full Review

Report this review
★☆☆☆☆

“bad service”

Written on: 22/02/2015 by Gilbert40 (1 review written)

Having purchased our flowers and paid£7.99 for delivery to my recipient to receive her flowers before 12am ,they were actually delivered on the following Tuesday ! 5 days later !having spoken to this company on the Friday when they were supposed to be delivered,everything was then done by e-mail,this company offered no compensation of any means,when the flowers were received,the box was badly damaged and flowers also damaged. In my opinion this company should be investigated by the local… Read Full Review

Report this review
★☆☆☆☆

“Very poor service”

Written on: 22/02/2015 by Karterk42 (1 review written)

Not delivered on the day specified and as promised, emailed them and didn't get a reply and when I rang customer services, they were quite abrupt to say the least and made out like it was my fault, will never use them again!… Read Full Review

Report this review
★★★★★

“Brilliant flowers and service”

Written on: 21/02/2015 by JordNorris92 (1 review written)

So,the morning of Valentine's day I ordered a bunch of roses and a balloon to be delivered to my girlfriends home address. After I ordered the flowers I decided to read the reviews of lillianrose and was instantly abit worried. But I couldn't have been more wrong, I'm beginning to wonder whether half of the people on here have the correct company as less than 6 hours after my order was placed, it arrived to one extremely girlfriend. She said the lady that delivered them was lovely and polite… Read Full Review

Report this review
★☆☆☆☆

“Misleading customers ”

Written on: 19/02/2015 by snSharpe432 (1 review written)

Today is our marriage anniversary thinking I surprise her but still nothing yet at this time at 22.13pm. They charge me £7 for delivery charges don't know why and what for didn't kept the promise. Rubbish customer services when you speak to them no straight answer they shouldn't sell flowers!! AVOID THIS COMPANY............PLEASE … Read Full Review

Report this review
★☆☆☆☆

“POOR CUSTOMER SERVICE”

Written on: 19/02/2015 by Garciayo138 (1 review written)

Very poor service. The flowers delivered were damaged and the box water damaged, No replies to my emails or any offer of a refund or even a part refund… Read Full Review

Report this review
★☆☆☆☆

“Awful company! Avoid!”

Written on: 19/02/2015 by Jermainea1980 (1 review written)

Flowers not delivered on the day specified.. Then I was promised them to arrive an alternative day. Which they still did not do! Awful company avoid!!!!!!… Read Full Review

Report this review
★☆☆☆☆

“Another Valetines Victim!”

Written on: 18/02/2015 by KarenF0108 (1 review written)

My husband looked online to find a 'local' florist in Market Harborough to send me some flowers for Valentines day, Lillian Rose came up with a local number  how deceiving as they are based in Cambridge! My husband ordered a £49.95 basket of flowers with requests of colours etc to be delivered to my work on Valentines Day- these flowers did not appear. On Monday 16th February he called and complained on the same number and was told he would get a call back which he never did. On Tuesday 17th… Read Full Review

Karenf0108's Response to KarenF0108's Review

Written on: 27/02/2015

Finally have my husband has now received his full refund- but we had to persist and persist to get any response! So yes they have 'resolved' this issue but we had to really push for it.
The fact that the manager will not speak with anyone regarding complaints and only communicates by email I find very strange - they could really do with re-thinking the complaints process and possibly train their customer service team to be able to deal with such things??? They should certainly be trained in how to speak to customers .... just a suggestion....

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Flowers not delivered, still not received a refund....”

Written on: 18/02/2015 by AllanRamsey408 (1 review written)

Flowers not delivered, still not received a refund. When I call up they just keep saying 'we will look into it'… Read Full Review

Report this review
★★★★★

“Absolutely Fantastic!”

Written on: 16/02/2015 by Tomjo0104 (1 review written)

Amazing service- flowers were extremely fresh and presented beautifully. They arrived on time and were great value for money. I will definitely be using them again and would recommend them to anyone… Read Full Review

Report this review
overview