Lillian Rose Flowers Reviews - www.lillianroseflowers.co.uk

★★☆☆☆
1.6 / 5
289
14.2% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Lillian Rose Flowers - www.lillianroseflowers.co.uk

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Latest Reviews

★☆☆☆☆

“Poor service”

Written on: 28/08/2015

Ordered flowers on 27/8 with same day delivery. No flowers arrived. After 3 phone calls on 28/8, not one member of staff could tell me if the flowers were going to be delivered and could not give a refund in order to take our business elsewhere to a more reliable florist. Shocking service and I would not recommend this company… Read Full Review

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★★★☆☆

“Delivery late”

Written on: 26/08/2015 by Nico16 (1 review written)

I ordered flowers for next day delivery as it was a Sunday they didn't arrive till 2 days later I emailed and tried phoning but got no response I had given up hope when I read the reviews I will not use again, what's the point in having a selected delivery date if they can't do it for that day?… Read Full Review

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★☆☆☆☆

“TERRIBLE DO NOT USE ”

Written on: 25/08/2015 by Reynoldspf490 (1 review written)

This is a terrible company and you should avoid at all costs. On top of it taking an extra week for the flowers to arrive they also use UKMail to delivery who claim to have attempted delivery and then keep the flowers all weekend without watering! Do not waste your hard earned cash! … Read Full Review

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★★☆☆☆

“Very dissapointed”

Written on: 23/08/2015 by Sallysj (1 review written)

I ordered some flowers for my sister, for some stupid reason I accidentally put my address instead of my sisters, probably because I was just recovering from breast cancer. When I realised I phoned them up and they said they couldn't get it changed for that day but would get them delivered the next day, so imagine my surprise when I discovered them outside my front door. I phoned them up for an explanation the girl I spoke to was very rude and unhelpful and told me to put it in writing if I… Read Full Review

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★☆☆☆☆

“Flowers delivered to next door but one. ”

Written on: 23/08/2015 by LesCaunce (1 review written)

I ordered £25 worth of flowers for Lilian Rose to be delivered to friends living in Harrow on 17th August 2015. They left the flowers with the next door but one and failed to tell me what they had done. It transpired my friends stayed away a few extra days and need not return home on 17th. If I had been rung on my mobile, they had the number, I could have found out what the position was. Now my friends will have flowers that are a week old. A reply from Customer Services said, perhaps the… Read Full Review

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★☆☆☆☆

“Taking money under false pretences.”

Written on: 21/08/2015 by KierraSpencer (1 review written)

Ordered flowers online 7/8 for delivery 11/8. These were to mark a silver wedding anniversary. They were delivered on 12/8. These people have ignored our request for a refund and continue to ignore emails and telephone calls. Avoid at all costs… Read Full Review

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★☆☆☆☆

“DISGUSTING”

Written on: 14/08/2015 by Zackn392 (1 review written)

Ordered flowers day before wifes birthday with specific delivery instructions to my door ...they never got there ...she never got till next day ...customer service terrible ..ordering staff terrible ...full of excuses ...use agency drivers UKMail..will not acknowledge possible refund ..not getting away with it at all .... do not use them .. … Read Full Review

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★☆☆☆☆

“Absolutely awful”

Written on: 14/08/2015 by Parsonsyz262 (1 review written)

Complete rubbish, delivered SURPRISE flowers 3 weeks early, even though the delivery date was clearly stated upon ordering. Terrible. Go with Interflora, they are much more reliable… Read Full Review

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★☆☆☆☆

“Terrible service! ”

Written on: 12/08/2015 by Cazhudson (1 review written)

Ordered and paid for a special golden wedding anniversary bouquet on Monday morning Paid £50 plus same day delivery! Very quick to take order and my money. I'm still waiting on delivery and it's Wednesday. She was happy to respond via text but does not like to speak directly. Given some rubbish excuse re availability of flowers! Simple don't take the order of you can't fulfil it! Truly awful response! I have requeste my delivery charge be refunded! Silence continues! Do not use!… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS! Appalling service. ”

Written on: 12/08/2015

Ordered flowers Monday, paid for next day delivery for girlfriends 21st, flowers did not arrive on the requested day (Tuesday) emailed them Tuesday twice with no reply. Phoned them Wednesday to see what was going on. Was hung up on THREE times. Rang the fourth time and threatened to go to trading standards (which I definitely am now). Was told they will give my number to their manager who apparently works from home, told them I want a call back within the hour and guess what.....NOTHING!!… Read Full Review

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★☆☆☆☆

“Never recommend ”

Written on: 28/07/2015 by katefrench (1 review written)

Really disappointing service, would NOT recommend. My sister ordered me some surprise flowers to congratulate me on my engagement, they were due to come on Monday, after ordering next day delivery on Sunday before 12; on Monday my sister called and spoke to them several times at the whereabouts of the flowers they said they would be there before 5 - I was in all day yesterday and nothing. Shop phones go dead at 5; even though it notes online you shut at 5.30. We try to support small local… Read Full Review

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★☆☆☆☆

“Terrible online service”

Written on: 27/07/2015 by Zanderk55 (1 review written)

I ordered the flower on saturday morning using their website. It let me choose a delivery date on the following Monday so I did my purchase. After waiting whole day at home no one turned up for the delivery. I rung them and they said that since its order after friday afternoon the delivery would be on Tuesday. The online website is misleading and it has completely ruined my day!… Read Full Review

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★☆☆☆☆

“Dreadful customer service Lillian Rose flowers . Beware! ”

Written on: 22/07/2015 by Rodriguez264 (1 review written)

What should have been a surprise bouquet was completely ruined by this company. They imply they are a local florists by putting on their website a local phone number for the town you search. Sneaky. That number is not a branch as you would presume, it is a number which is diverted to their head office. I tried it several times and each time was diverted to head office. Our flowers did not show up. They did not contact us. We chased and chased. No return calls. They said delivery van had… Read Full Review

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★☆☆☆☆

“DEAD ON ARRIVAL DO NOT ORDER FROM THIS COMPANY”

Written on: 21/07/2015 by deadflowers1 (1 review written)

My daughter had a lovely surprise from her fiancee a lovely boquet of flowers. How wrong on arrival these flowers were DEAD. I contacted the company to be told to take photo's and send to the company and the matter would be dealt with, however on phoning this company my daughter received no apology whatsoever neither did her ficancee when he contacted the company. The company should be shut down as many of the reviews has said, ASDA do flowers by post and they are always in excellent condition… Read Full Review

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★☆☆☆☆

“JUST TERRIBLE - Should be put out of business!”

Written on: 15/07/2015 by hughht (1 review written)

Did not deliver. Were unrepentant and unhelpful on the phone. These guys should be put out of business. Take a leaf out of my book and write to Trading Standards Office. … Read Full Review

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★☆☆☆☆

“Not reliable Florist”

Written on: 15/07/2015

Ordered flowers to be delivered to my sister for her retirement as a surprise, they were delivered 3 days late, I have emailed company but still waiting on a reply & going by all the other reviews I doubt I will hear from this unprofessional company!!!!! We WILL NOT USE this company again, paid £6.99 for delivery - JOKE!!!!… Read Full Review

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★☆☆☆☆

“AVOID THIS COMPANY! THEY SHOULD BE SHUT DOWN!!”

Written on: 14/07/2015

DO NOT USE THIS COMPANY!!!!!! ABSOLUTE SHAMBLES! 0 customer service 0 delivery of service 0 effort to try and rectify the situation I placed an order via telephone on Friday May 29th just before mid day and was told the flowers would be delivered on Saturday morning. It was imperative that the flowers were delivered on this day as a member of my staff and her 3 year old daughter had been involved in a near fatal car accident on the Marlow bypass on the Wednesday and are both injured and… Read Full Review

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★☆☆☆☆

“Dishonest”

Written on: 14/07/2015 by SHARK101 (1 review written)

I was told same day delivery if I paid £13 more so my flowers totaled £45 and still after placing my order at 12pm the delivery hasn't been made. Disappointing service and a right rip off if you ask me. DO NOT USE… Read Full Review

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★☆☆☆☆

“Awful service ”

Written on: 09/07/2015

THIS IS LONG WINDED BUT PLEASE READ: Well,like most of you I have had nothing but grief with this company. I ordered flowers for the funeral of my best mates dad. I did this on the 1st of June in the morning and it stated same day delivery as the funeral was for the following day. I sent them to my mates address as I did not know where the funeral was going from, or the name of yhe funeral directors that were dealing with it. Great I thought. I parted with my £36 and that was that. However… Read Full Review

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★☆☆☆☆

“funeral flower delivered night before ,widow devastated ”

Written on: 09/07/2015 by BillyWalton (1 review written)

Ordered flowers on the 29th June for funeral 2nd July, had a message at 4 30 pm on 1st to say flowers were being delivered that evening , when I protested was told to email the manager when asked if I could speak to manager was informed she wasnt in that day. I then had to phone the widow that flowers were being delivered that evening. she was devastated but told me not to worry, I felt awful. have since emailed my complaint to the company but with no response , what a way to run a business… Read Full Review

R.curz's Comment

Written on: 10/07/2015

Please see my review I just just posted. I feel your anger!

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