Lillian Rose Flowers Reviews - www.lillianroseflowers.co.uk

★★☆☆☆
1.9 / 5
578
22.3% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Lillian Rose Flowers - www.lillianroseflowers.co.uk

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Latest Reviews

★☆☆☆☆

“Complete sham ”

Written on: 19/07/2017

Ordered flowers on Friday for same day delivery. Assured they would arrive. No delivery ! Called Sat to be told they must have been or I would have received a call ! 5 days later, 10 calls and 7 emails later no news on my flowers or a refund or even a sorry ! No one can talk to you just told to email in ! Sham sham sham Totally disappointed and embarresed that flowers have not been delivered to my mother in law and step brother for a 100 year anniversary party… Read Full Review

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★☆☆☆☆

“Spoilt a beautiful day for us So my wife just had our...”

Written on: 14/07/2017 by taWelsh305 (1 review written)

So my wife just had our first child so I decided to order a nice bunch of flowers to welcome her home , I googled same day flower delivery in london and this company came up - I phoned them up and asked what the latest time was for same day delivery she said 3pm, it being about 1ish I ordered a £40 bunch of white and yellow flower for my wife keeping in mind I never order flower. The meme we of safe took payment along with address and detail - I thought it was strange when 6pm nothing had… Read Full Review

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★★★★★

“Cupcake beaquet”

Written on: 13/07/2017 by Littlethings (1 review written)

I ordered the flowers for my sisters birthday and she is over the moon with them. I will definately use Lillian Rose again and would recommend them… Read Full Review

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★☆☆☆☆

“Use If You Want To Be Let Down”

Written on: 07/07/2017 by prBennett326 (1 review written)

Absolutely terrible & utterly unbelievable. waited all day to hear the Birthday flowers had been delivered, got a text at 4.50pm saying basically they would not. could not call the text number & they would not reply to my return text messages, The robot on the freephone number had no interest in helping whatsoever. Still waiting for a refund.. A horrible experience all round. … Read Full Review

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★☆☆☆☆

“I would NEVER order from here again!!!”

Written on: 04/07/2017 by Marts101 (1 review written)

I would NEVER order from here again! Ordered flowers on same day service so they would arrive for a family member in hospital, got a text late in the day to say they can't deliver, I emailed, text and called for an update of when they would be delivered, no response! I call the sales line, unbelievably rude, couldn't care less and did nothing. I am gobsmacked how these people are allowed to trade, they are ripping people off, they should not be taking money for a service they don't provide … Read Full Review

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★★★★★

“Very satisfied ”

Written on: 29/06/2017 by Mila160 (1 review written)

I ordered a posy with a spray on top , I looked on the internet and came across Lillian Rose Flowers I picked out the colour what I wanted and ordered as this was for a funeral .The day of the funeral flowers was delivered to the house liked we asked and on time it was a beautiful posy and spray well worth the money . I would recommend people to buy flowers from Lillian Rose Flowers . Thank you so much once again… Read Full Review

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★☆☆☆☆

“BUYER BEWARE”

Written on: 21/06/2017 by MsFC (1 review written)

VERY DISAPPOINTED with this company. ONLY reason I chose them was their "SAME DAY" delivery advertising. Ordered Birthday flowers on Saturday morning. NOT delivered. Nor Sunday. Told Monday, they will arrive Monday. NOT delivered. Told Tuesday, they will arrive Tuesday. NOT delivered. Wednesday, NOT delivered. Refund requested… Read Full Review

Adidasgtr's Response to MsFC's Review

Written on: 27/06/2017

Order some flower for special occasion, used same day delivery, flowers been delivered 2 days after, no explanation on the phone, no reply to my emails. If you need short notice flowers for any occasion, go else where.

Customer Service will not provide you with any help apart from taking your money.

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★★★★★

“Truly amazing flowers”

Written on: 19/06/2017 by 58Sparks (1 review written)

Received the mosteautiful basket of flowers for my 70 th birthday . Excellently packed had been well watered, & so fresh basket included Roses , Peoneies & lilies . I will defenatly use Lillian Rose myself & will also recommend them. Many thanks… Read Full Review

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★★★★☆

“Lovely ”

Written on: 17/06/2017 by QuintonSmart (1 review written)

It took two phone calls to finally get a receipt for, and for confirmation of, the order. Had I not not had to pursue this it would definetly have been a 5 star review. The wreath ordered was a medium size but was much larger than I had imagined it would be, and the quality of the flowers was excellent. I WOULD use them again and I strongly RECOMMEND them, but I do feel that they need to improve their admin… Read Full Review

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★☆☆☆☆

“Terrible company ”

Written on: 14/06/2017 by Aronc63 (1 review written)

Ordered a bunch of flowers at 7am guaranteed same day delivery rang up at 4.30pm rude woman put the phone down on me .... flowers never arrived emails not responded to ..... someone please tell me how this company is still allowed to trade ?!… Read Full Review

Adidasgtr's Comment

Written on: 27/06/2017

Order some flower for special occasion, used same day delivery, flowers been delivered 2 days after, no explanation on the phone, no reply to my emails. If you need short notice flowers for any occasion, go else where.

Customer Service will not provide you with any help apart from taking your money.

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★☆☆☆☆

“Flowers never delivered/ impossible to get any sort of...”

Written on: 09/06/2017 by Lucie1 (1 review written)

I have placed an order on Monday for a delivery the next day. My payment (£53) has been taken without any issue but my delivery has not taken place. I called the number on their website to be told it was the sales line and they could not answer and was asked to text a number. The reply that came was not helpful and very unprofessional and I still have not status on my delivery. I finally checked with my friend who confirmed she hasn't received any flowers and have emailed their customer care… Read Full Review

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★★☆☆☆

“I ordered an arrangement for silver wedding, copy of...”

Written on: 04/06/2017 by CannonWilloughby395 (1 review written)

I ordered an arrangement for silver wedding, copy of bridal bouquet lilac freesias with white roses, got 6 purple freesias, two white roses and the rest white chrysants. poor quality for the price I paid, only good thing ? they were delivered at 7.50 am. … Read Full Review

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★★★★★

“Fantastic service, beautiful flowers and handwritten...”

Written on: 03/06/2017 by JerimiahDwyer225 (1 review written)

I have never dealt with this shop before and had to order a basket of flowers for a funeral, as I live in NZ picked off the internet. Their services were outstanding, beautiful colourful funeral basket with a lovely touch made by handwritting my words. Beautiful......very much recommend this florist. … Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 27/05/2017 by 1962Martin (1 review written)

As with all previous reviews Money taken,No Flowers Delivered,e.mails ignored,telephone calls waste of time.Very upsetting experience.2 weeks on No refund or explanation.This is peoples Emotions they are playing with… Read Full Review

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★☆☆☆☆

“FLOWERS FOR AN INJURED FRIEND”

Written on: 25/05/2017 by Travisd161 (1 review written)

I ordered a Basket of mixed flowers to at 1200 be delivered same day and paid the premium for this. The flowers have still not arrived 24 hours later. Tried the contact number where I ordered they have fobbed me off with text and email address. I have text and emailed and not had a response. When i rang back to speak to the Manager, I was told she is "off today" (convenient) and was offered her email address. I responded that I wanted her to call me back within the hour but this was also… Read Full Review

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★☆☆☆☆

“Really terrible servixe”

Written on: 25/05/2017 by Gallegosee150 (1 review written)

First off 1 star isn't even deserved.. My brother ordered flowers over a week ago for our mother. He lives in Canada so he did it online. Anyone he talked to just told him to contact the manager on an email, which wasn't even working. As I live locally to where the flowers were meant to come from I contacted them myself a week later and they gave me some lame excuse that they couldn't contact my brother and clarified his number which they had down wrong (yeah right) so the guy I was talking to… Read Full Review

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★☆☆☆☆

“Flowers not delivered. Poor customer service.”

Written on: 23/05/2017 by Hollis117 (1 review written)

Flowers were not delivered. Ignored numerous phone calls and emails. Finally heard back a week and a half later, was offered either the flowers delivered or a refund, nothing to compensate the fact that they failed to complete the order and my friend's birthday went completely unmarked. Would not recommend them to anyone… Read Full Review

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★☆☆☆☆

“Really upset”

Written on: 21/05/2017 by Laci57 (1 review written)

Really upset, item could not be delivered. No warning until the last minute, wasn't cheap either. I expect a good service if i pay for one and this was terrible. Very disappointed, wont be using them again. Poor customer service and a big let down… Read Full Review

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★★☆☆☆

“Think the same day delivery should b removed from...”

Written on: 20/05/2017 by 156Taylor (1 review written)

Ordered same day delivery by 5 To get tx @4.50 apologising they couldn't do so but offered me a upgrade and for them to b delivered on the Friday 12th may... The flowers was for a Birthday on the Wednesday 10th... Why say u can do same day only I'm confused how u can do same day but u cont do the day after the flowers should have been delivered for the same day delivery... Lol As for customer care think that should b renamed as I found no care in our conversation, in them resoling the… Read Full Review

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★★★★★

“Customer service a”

Written on: 19/05/2017 by Kearns222 (1 review written)

As there was a misunderstanding with the address of the recipient owing to a mistake on my part There was a delay in getting the delivery but the staff at Lilian one flowers went out of their way To get this sorted and I would definitely use them again and recommend them to others… Read Full Review

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