Lillian Rose Flowers Reviews - www.lillianroseflowers.co.uk

★★☆☆☆
1.7 / 5
493
19.1% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Lillian Rose Flowers - www.lillianroseflowers.co.uk

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Latest Reviews

★☆☆☆☆

“Very Poor Unfulfilled Service”

Written on: 19/01/2017 by Harryluke2008 (1 review written)

See my comments on their Facebook Page . What a disappointment , very poor , almost non existant Customer Service . I paid £7.99 to receive the promised 'Same Day Delivery ' and the flowers eventually arrived ( after lots of phone calls and emails ) the Next Day and late in the day to top it all. Dont use this incompetant company !!!… Read Full Review

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★★★★★

“I have used this company three times in the last year...”

Written on: 18/01/2017

I have used this company three times in the last year and hove found them to be reliable and very helpful and the flowers I ordered numbering five arrangements were all beautiful I would highly recommend them… Read Full Review

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★★★★★

“BEAUTIFUL FLOWERS SENT GREAT SERVICE AND PERSONAL...”

Written on: 14/01/2017 by 95Stanton (1 review written)

Flowers were very pretty and the service was great would highly recomend… Read Full Review

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★☆☆☆☆

“HORRIBLE SERVICE-NEVER USE!!!!”

Written on: 13/01/2017 by Castillopp11 (1 review written)

Wish I had read the reviews. This company is a major JOKE!!! Do not waste your time. ordered same day delivery for a birthday. emailed 4 times about the delivery, no response. CALLED and spoke with someone--confirmed delivery. FLOWERS NEVER DELIVERED. Emailed another 5 times to get a response 1.5weeks later. Some lame excuse of spam mail...You're a company, learn how to check your email. ALSO WHAT ABOUT THE INCOMPETENCE OF THE PERSON I SPOKE WITH. I assume they don't get to your email… Read Full Review

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★★★☆☆

“Not professionals ”

Written on: 12/01/2017 by Nestakis (1 review written)

I ordered a basket to be delivered the following day for the funeral of a family member in the UK.I tried to obtain confirmation that the flowers had been delivered in accordance with the information given. I did recieve a reply that my enquiry was been dealt with. I am writing this review two days after the day of delevery and I still have not received a reply. The flowers were delivered and they were lovely. However if a member of the family had not called me to thank me I would still be… Read Full Review

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★★★★★

“Flowers ordered”

Written on: 12/01/2017 by Mkane12 (1 review written)

Hi ordered flowers for my sisters birthday over the phone, details taken and flowers delivered when they should have been, sister said they were stunni g and colour was so vibraint.Person i spoke to on the phone was very helpful, and i was very happy with the service provided… Read Full Review

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★☆☆☆☆

“I ordered flowers to be delivered to my good friend...”

Written on: 09/01/2017 by Chad303 (1 review written)

I ordered flowers to be delivered to my good friend prior to Christmas. Wr are both medical professionals at the same hospital, therefore I was able to see the bouquet that was delivered. It was not the one that I had paid for. I paid £38.95 for 3 carnations and 2 roses 2 pine cones and a purple bauble in a red bouquet. Had I not been at the same place I would never have known. I did contact lilian rose and initially they responded with an offer of a £10.00 refund which I declined.They… Read Full Review

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★☆☆☆☆

“stay clear!”

Written on: 08/01/2017 by Owen1975 (1 review written)

Shocking service, actually ,I take that back - no service whatsoever! I paid over the phone as I wanted help choosing a bouquet. I wish that I had taken the time to read reviews prior to ordering from Lillian Rose and now that I have , it seems like it is hit and miss, mainly miss. This appears to be a most unreliable company. I have cancelled my order via email ( calling them has been impossible) and am now waiting to see whether money leaves my account… Read Full Review

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★★★★★

“Great service!”

Written on: 08/01/2017

I made my order by telephone rather than the internet as it was a last minute decision to send flowers for a friend's 80th birthday and I was late for the 4.30pm deadline to guarantee a time for delivery next day. However, I was told they could be delivered by 12.30pm which I accepted. I knew my friend was going out for the day leaving about 11am and the person to whom I spoke said they'd make a note of that and do their best. They were, in fact, delivered by 10.30am and the person celebrating… Read Full Review

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★★★★★

“Excellent and Friendly Service”

Written on: 05/01/2017 by Dave20 (1 review written)

The flower arrangement that i ordered for my mothers birthday arrived on the day that i requested and were every bit as beautiful as depicted on line. Mum was very happy with the arrangement and this was made extra special by the very pleasant young lady that delivered the arrangement. I have used Lillian Rose Flowers in the past and will definitely continue to use this florist in the future. I will have no hesitation in recommending Lillian Rose to anyone. Thank You… Read Full Review

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★☆☆☆☆

“Lillian rose flowers ordered on line ”

Written on: 04/01/2017

I placed an order on line with Lillian Rose and the transaction was completed. Unfortunately the flowers never arrived for my friends birthday on the day they should have and I called 3 times to try to trace my order to get an answer phone saying "we cannot answer you call due to staff sickness, email us". I emailed, one holding email reply sent but no further update on my order. A very poor service, use another supplier as you will just get agitated with this company as they are so… Read Full Review

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★☆☆☆☆

“Never use!!!! Terrible service!!!”

Written on: 03/01/2017 by Barker199 (1 review written)

I ordered flowers to be delivered to my parents on their anniversary. They never ever arrived and trying to speak to someone is impossible! They can take your order and money but can't deal with a complaint. The shop that took my order n money just keep referring me to customer service either no reply or they tell me they are looking into it. There really is nothing to look into!! They did not deliver my order and dosnt look as though I'm the only person that this has happened to… Read Full Review

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★★★★★

“Stunning arrangement”

Written on: 02/01/2017

I received a bouquet as a surprise for my Birthday just after Christmas. Extremely well packed, very fresh and beautiful colours. I have left them in the original box and oasis container as they are so well arranged. Thank you… Read Full Review

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★☆☆☆☆

“Useless, terrible customer service!”

Written on: 01/01/2017 by KatieH34 (1 review written)

I ordered some flowers for my mums birthday on 30th December for same day delivery as I was unable to spend the day with her. No flowers were received and no apology or communication from anyone at Lillian Rose! Tried to call but the offices were closed due to Christmas? So sent an e mail to their customer care team. Eventually got a very apologetic text message the next day to say they were unable to deliver the flowers as there was a problem with the florists supplier at Dover or something… Read Full Review

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★★★★★

“Beautiful Christmas Arrangement”

Written on: 24/12/2016 by Gravesmc1981 (1 review written)

I ordered online from Canada and chose a Christmas bouquet by looking at the photos. I was a bit worried. My delighted friends sent me a picture of the bouquet. The flowers arrived on the scheduled day, looked very fresh and were exactly as ordered. In their words they are "absolutely beautiful". I am so pleased… Read Full Review

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★★★★★

“flowers were described as stunning by my auntie in...”

Written on: 23/12/2016 by jimmymccluskie (1 review written)

Well priced, delivered on time and in perfect condition.. First time my auntie described flowers I sent her as stunning… Read Full Review

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★★★★★

“Fantastic Service.”

Written on: 22/12/2016 by SueNeate (1 review written)

I ordered flowers for my son and daughter in law on 20th December for delivery on 21st December. I am in Gloucestershire and the delivery was to Bedfordshire. The order process was so straightforward and was promptly confirmed via email. I had not heard from my daughter in law by 4.30 on 21st and I emailed Lillian Rose customer service who quickly replied saying the flowers had been left at a neighbours address and giving the signature name. My daughter in law was at work and received the… Read Full Review

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★★★★★

“Brilliant Service”

Written on: 20/12/2016 by 123jazzered (1 review written)

Booked on line so didn't see the flowers, but recipient was thrilled… Read Full Review

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★★★★★

“Amazing service & and even better flowers! ”

Written on: 18/12/2016 by Sears166 (1 review written)

I ordered flowers at very short notice and then had to change the date due to my own error. They were very helpful in organising the new date due. When the flowers arrived my way fiancee was to blown away with how amazing they were. I will be using the for every occasion now. Their level of service is only succeeded by their by the quality the quality of flowers. I would recommend to everyone!… Read Full Review

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★☆☆☆☆

“Disappointing service”

Written on: 02/12/2016 by 500Maynard (1 review written)

I purchased flowers from this company for my wife's birthday at 9am over the phone and paid extra £7.99 for same day delivery, which as fine by me as I wanted to surprise her. The flowers never arrived till 4pm (6 hours to sort a bouquet out!!)...so she never got them that day as she'd left work by then. The following day she got the flowers and when she sent me a picture of them, they were NOTHING like what was advertised, like, not even close. I'm talking about a nearly £30 bouquet that… Read Full Review

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