Lillian Rose Flowers Reviews - www.lillianroseflowers.co.uk

★★☆☆☆
1.8 / 5
550
21.6% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Lillian Rose Flowers - www.lillianroseflowers.co.uk

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Latest Reviews

★☆☆☆☆

“Disgusting service ”

Written on: 29/04/2017 by Debsi74 (1 review written)

Ordered flowers today (saturday). Informed they will be delivered by 3pm. Surprise surprise no delivery. It's my step mum's birthday today too. Tried ringing them, Now closed until Tuesday!!! Absolutely fuming as I spent £31.50 for the Starburst & £6.99 for delivery. Let's see how long it will take to get my money back! Avoid this florist like the plague… Read Full Review

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★☆☆☆☆

“worst company service & after service I've ever come...”

Written on: 28/04/2017 by Lilmelmac32 (1 review written)

Ordered flowers for same day deliver on Saturday paid £6.99 for delivery. No floweres delivered to contact from them to confirm this. Delivers on Monday, worst bunch of floweres I've ever seen thrown together I could have got better from Tesco. I paid £42 for a bunch, flowers deliver were a small bunch that looked nothing like the once I chose. Name spelt wrong on gift card!! No apology note as promised. 14 email numrace text 1 phone call 1 message on Facebook that they blocked me from may I… Read Full Review

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★★★★★

“A perfect result from 12000 miles away!”

Written on: 27/04/2017 by DerrynLister (1 review written)

I want to thank very much for your wonderfully efficient, and simple to operated service. The recipient of the blooms I sent was thrilled with them and so am I. Just beautiful! Again thank you and I think you should be proud of your product… Read Full Review

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★☆☆☆☆

“Disgraceful delivery service by your company”

Written on: 26/04/2017 by Ka77 (1 review written)

I have pictures and cctv as proof but the flowers I ordered for a colleagues 70th birthday were delivered to our shop in a terrible state the box was all bashed and broken and the card was bent with the wrong surname on it. Totally ruined her surprise absolutely shocking service… Read Full Review

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★★★★★

“A Rose in Cardiff”

Written on: 25/04/2017 by HighView101 (1 review written)

Thanks for providing a great service, you kept me informed on everything that was happening with the delivery. All done with perfect timing. You have a really happy customer. Thank you very much… Read Full Review

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★☆☆☆☆

“Bouquet made up of very few flowers and were virtually...”

Written on: 24/04/2017 by Barrettwm310 (1 review written)

Ordered a pink sympathy bouquet. There were only 10 flowers at the most. Only two flowers were pink nothing like the picture shown on the website. All flowers were nearly dead and for nearly £30.00 plus delivery charge a complete rip off. My flowers were not the only ones at the funeral that were ordered through this site,one was another sympathy bouquet with hardly any flowers and most of the flowers were dying or dead in that bouquet.The other was three roses and they were nearly dead as… Read Full Review

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★★★★☆

“Beautiful Bouqet”

Written on: 24/04/2017 by MarieKelleher333 (1 review written)

The bouquet was stunning! So impressed with the equality of the flowers which looked more beautiful than on the website and the matching gift card was a lovely touch. The only downside was that the delivery was a day late. This didn't matter in my case because they were a non-time specific gift, but if thy were for a wedding, funeral etc it would be worth double-checking about guaranteed deliveries. It would have been useful to know how the company would resolve late delivery etc. Overall I… Read Full Review

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★☆☆☆☆

“do not waste your money! terrible service!”

Written on: 23/04/2017

Do not waste your money. My partner order me a bunch of the hello spring medium size on same day delivery. He ordered the flowers at 1.30pm states on the website order before 3pm for same day. I was ill and lay on the sofa all day and i also have a dog who barks as soon as anyone comes through the front gate. The flowers were delivered the next day around 11.30am. Although they say they attempted delivery they did not! The flowers that came were nothing like advertised on the website not one… Read Full Review

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★★★★★

“JUST HONESTLY AMAZING!! X”

Written on: 22/04/2017 by SonyaGrant2 (1 review written)

I would like to say a massive thank you to you all for the flowers I ordered to be delivered to by best friend yesterday 21/04/17. Who is away to have her 2nd baby and we are having her baby shower tomorrow. She loved them and I have to say am over the moon with the work and care put into them they look better than I could have imagined , it really made her day getting those flowers so many thanks to you all. Kind regards , i would give 10 out of 10 from the minute I ordered to the minute they… Read Full Review

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★☆☆☆☆

“Terrible flowers, terrible customer service ”

Written on: 15/04/2017 by Terryu353 (1 review written)

So, after searching online for the perfect flowers for my mum from me and my daughter I finally decided on some Monday and paid £40 in total for same day delivery. They delivered a vile bunch of flowers that looked nothing like what I bought off their website! I've contacted customer services and they are useless!!!!! STAY AWAY FROM THIS COMPANY!!!! … Read Full Review

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★☆☆☆☆

“Non-delivery of the promoted 'same day delivery' service”

Written on: 05/04/2017

I almost lost the will to live dealing with this company. I placed an order at 2.30pm for their 'same day delivery' which is promised on orders received before 3pm. I had explained the delivery needed to be made by 5.00pm. At 5.10pm - still no delivery and couldn't get hold of anyone in spite of the website saying their lines are open until 5.15pm. I received a text apologising saying that they had run out of flowers after Mother's Day - it was the following Wednesday! Still waiting for the… Read Full Review

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★★★★★

“Fantastic”

Written on: 05/04/2017 by Jewel19 (1 review written)

Beautiful spay of flowers delivered on time many thanks… Read Full Review

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★☆☆☆☆

“JUST CONTACTED WATCHDOG”

Written on: 04/04/2017

JUST CONTACTED WATCHDOG (BBC) and reported Lillian Rose Flowers. This company shouldn't be in business. Anyone else interested in joining me !! I ordered some flowers on 19th March for delivery on Sunday 26th March. My mother came home from work, Saturday 25th March, to find a note through the letter box saying the flowers were left over the back gate. Unfortunately the flowers were nowhere to be seen. I cannot understand why they were apparently delivered on Saturday 25th when their… Read Full Review

Emmawhyatt28's Comment

Written on: 13/04/2017

Worst company I've ever dealt with

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Katrinalort's Comment

Written on: 15/04/2017

We had a bouquet of near dead flowers arrive, complained second lot arrived today and nothing like what we've ordered. Have asked refund but if not received will contact watch dog.

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★☆☆☆☆

“Failed Delivery for - DIAMOND WEDDING ANNIVERSARY”

Written on: 30/03/2017 by Matt-s (1 review written)

Ordered flowers for my parents Diamond Wedding Anniversary with next day delivery. At 13.32 I emailed to ask where they were, they eventually replied at 15.37pm to inform me that they will not be delivering today but tomorrow!!! The Anniversary is toady not tomorrow what good is that to them!!! So very disappointing first and last time I use this company. The testimonials on the Website should have sent alarm bells ringing as they were posted back in 2015 and older. DON'T USE THEM YOU WILL BE… Read Full Review

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★★★★★

“Beautiful Funeral Flowers”

Written on: 24/03/2017 by Fitzsimmons106 (1 review written)

We ordered a 3 letter tribute - NAN, it was beautiful, very pretty pink flowers on the top of the letters. We also ordered a heart with base flowers in white and pink for the posies on the top to include freesias. The two stood together, matching perfectly. Both were beautiful thank you… Read Full Review

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★★★★★

“Excellent Customer Service”

Written on: 21/03/2017 by Marleneo379 (1 review written)

Had crossed wires with a funeral date and Lilian Rose handled beautifully, not only did their driver deal with the widow respectfully but they also offered to resend the flowers on the correct date with no extra charge. Not many businesses go that extra mile on customer service now days but this florist is an exception to the rule. Would thoroughly recommend to friends and family and they have my business in the future too. Then to top it all the flowers were beautiful, so much that they took… Read Full Review

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★★☆☆☆

“Daughter's surprise ruined.”

Written on: 20/03/2017

I phoned the florist at approximately 3.00pm to request some flowers for my daughter's birthday. I was told that it would be no problem to deliver them that day. I explained that the delivery would be to her office and as she works on the second floor I gave them her phone no. so that she could come down to meet them. She received no phone call and the flowers were not delivered. I phoned the next day for an explanation and was told by the girl who answered that she couldn't discuss the matter… Read Full Review

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★★★★★

“Beautiful flowers”

Written on: 13/03/2017 by Sierrat456 (1 review written)

I ordered a bunch flowers for my mother in Norfolk online as I live in France. Lillian rose's team were very helpful, quick to respond, and took great care to integrate all the colours and flowers I asked for- my mother received a beautiful bunch of flowers. Thanks… Read Full Review

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★★★★★

“Great Service”

Written on: 09/03/2017 by Crazydays (1 review written)

Guys, Just a quick note to say thank you for arranging the delivery of a bouquet today. I wasn't able to give detailed delivery instructions but the flowers arrived as promised. The bouquet was beautiful and made one young lady very, very happy. Thanks again, TM… Read Full Review

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★☆☆☆☆

“Awful service... Should be avoided at all costs”

Written on: 05/03/2017 by Sage1956 (1 review written)

We ordered some flowers to be delivered for my Mum's birthday... A gift from her grandchildren. Order was accepted and delivery was guaranteed. Flowers never arrived, birthday was missed and there was no call or email until we chased it up. The reason for not delivering (from the company director)... it is unlucky to cut snowdrops. You're a florist... Cutting flowers is your job, it's how you put food on the table... How incompetent are you? She wouldn't speak to us on the phone, wouldn't… Read Full Review

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