Lillian Rose Flowers Reviews - www.lillianroseflowers.co.uk

★★☆☆☆
1.6 / 5
235
15% of users recommend this
  • Customer Service

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Lillian Rose Flowers - www.lillianroseflowers.co.uk

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Latest Reviews

★☆☆☆☆

“AVOID LIKE THE PLAGUE”

Written on: 27/04/2015 by gobis30 (1 review written)

I ordered some flowers to be delivered on Saturday 25th April, I paid £6.99 for the delivery charge , they had to be delivered Saturday as that was the only time the customer ( my friend ) would be in. I decided against using Interflora 9 who I normally use without issue ) and support a local florist in the cheddar area, hence why I decided on Lillian Rose.( i have since found out that they are based in WISBECH and not local at all! Saturday came and went and the flowers hadn’t been… Read Full Review

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★☆☆☆☆

“WASTE!”

Written on: 26/04/2015

I ordered flowers in their shop. Was on april 22nd, and my flowers should be delivered yesterday. But until now, i havent received any of their emails. I already sent them tons of mails/calls and they refuse to answer. Now, im wondering how will i get my money refunded. Never buy on this site ever again… Read Full Review

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★☆☆☆☆

“WASTE!”

Written on: 26/04/2015

I ordered flowers in their shop. Was on april 22nd, and my flowers should be delivered yesterday. But until now, i havent received any of their emails. I already sent them tons of mails/calls and they refuse to answer. Now, im wondering how will i get my money refunded. Never buy on this site ever again… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 25/04/2015 by DarylClucas (1 review written)

Everything seems fine ordering by website, they get your money do not turn up and refuse to answer your calls or e-mails. No doubt I am now going to struggle to get my money refunded as they refuse to respond to you. The worst possible service - They have let down a poor 80 year old lady who was due to have them presented to her tonight. Diabolical company - you will lose you money if you use them… Read Full Review

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★☆☆☆☆

“flowers left in the sun ”

Written on: 25/04/2015 by Deaconl90 (1 review written)

No one was in to collect the flowers been left in the sun all day no water, would not use them again , flowers just about dead… Read Full Review

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★☆☆☆☆

“disgusting treatment”

Written on: 24/04/2015 by Jocelyng438 (1 review written)

I ordered flowers for my daughter in law and paid 7.99 to have same day delivery they did not arrive and the following morning I received a phone mesdage saying their van had broken down. I COMPLAINED THEY OFFERED UPGRADE and apology note and guess what 5pm still no flowers I called again they told me to email I refused saying they had ruined a birthday and still failed to deliver today and now not answering after saying they would get back to me I WILL BE TAKING FURTHER… Read Full Review

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★☆☆☆☆

“Appalling and dishonest”

Written on: 23/04/2015 by 454Miranda (1 review written)

I ordered two tributes for a funeral and was assured that they would be delivered at the end of the working day, Monday. Only one was delivered so I contacted them on a Darlington number as the funeral was in Darlington but it was answered in Wisbech! I was told they had sent 2 orders to a florist in Darlington. The florist insisted she'd only had one order. The next phone call assured me that the second tribute had arrived. The funeral directors said it hadn't!!! i began to arrange for… Read Full Review

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★☆☆☆☆

“Terrible!!!”

Written on: 23/04/2015 by CayleeBarnes (1 review written)

I ordered some flowers for my friend who what's leaving and they never turned up rang them when I finished work they was shut over bank holiday when I got hold of them after Easter they told me the flowers got damaged but never informed me asked for my money back over two weeks ago and still not received it. Will not be recommending to anyone!!!… Read Full Review

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★☆☆☆☆

“flowers for my birthday 10th April”

Written on: 21/04/2015 by disgruntledbirthdaygirl (1 review written)

I heartily endorse the other reviews. Disgraceful service from this florist.My friend from Yorkshire arranged to have flowers delivered on the above date, she phoned me on 13th April to see if I had received them, as I had not contacted her. She then phoned the florist and they were delivered within the hour. WhenI returned home at 7pm that evening they looked ok just ok. Next day when I came home at 7pm they were tinged with brown and drooping. I found out the oasis had not a drop of water.I… Read Full Review

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★☆☆☆☆

“Horrified!”

Written on: 17/04/2015 by scoe2 (1 review written)

I am disgusted with the service I have received from this company. Not only were my flowers not delivered 4 days ago but I haven't, as yet, received any explanation, apology or refund. It appals me to think the manager/director can sleep well at night knowing her inability to provide a service has upset so many people, my friends who are mourning the death of their relative and myself in knowing they feel forgotten… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY!”

Written on: 14/04/2015 by duCoyle114 (1 review written)

Order flowers for my sisters birthday for 9th April, these have not arrive. I've emailed and rang the company with no joy.  This company should not be taken internet orders. Wish I'd had read reviews before I purchased from this company. Will be calling Trading standards tomorrow… Read Full Review

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★☆☆☆☆

“avoid this site!!”

Written on: 11/04/2015

Ordered flowers for my dad's birthday weren't delivered on the selected delivery date. No one answering the phone no reply through email still haven't received no flowers. Would not recommend to anyone I am very dissapointed. Website quality rubbish doesn't give much detail or clear information… Read Full Review

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★☆☆☆☆

“avoid this site ”

Written on: 10/04/2015 by LeiaHeath (1 review written)

I ordered flowers for my friends birthday which should off been delivered yesterday she didn't receive them I rang them today to ask why they hadn't been delivered the excuse I got was it was bank holiday but baring in mind I ordered them on 29th March and the money was taken out off my bank on the 30th she has said will receive flowers today before 12 we will wait and see if they don't arrive and I don't get my money back I will be ringing trading standards tomorrow avoid this company like the… Read Full Review

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★☆☆☆☆

“Absolutely terrible ”

Written on: 08/04/2015 by Gideons427 (1 review written)

I've ordered some flowers for my friend to be delivered on a particular day because she had a baby and they have never done it. Didn't contact me to say that they can't do it either, didn't reply to my emails. I've asked to cancel the order and give me a refund but once again they've just ignored me and delivered flowers 3 DAYS LATER. I've never had such a bad service. It looks like they have got terrible reviews but I just wish I found out this earlier… Read Full Review

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★☆☆☆☆

“Avoid at all costs!”

Written on: 02/04/2015 by ymBurke92 (1 review written)

Flowers never received, unable to speak with manager and was told to email instead. Was told flowers were delivered and signed for by me which is untrue. My number was given to delivery driver who did not return my call. Extremely upset as flowers were for a baby's angel day!… Read Full Review

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★☆☆☆☆

“Avoid this florist like the plague”

Written on: 01/04/2015 by AndyStonier (1 review written)

Rubbish service, flowers for my wife never arrived, hard to contact them and given run-around. Avoid this business… Read Full Review

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★☆☆☆☆

“Absolutely the worst experience ever”

Written on: 28/03/2015 by Corinney234 (1 review written)

I ordered a bunch of flowers for next day delivery for a friend going through a tough time. Flowers didn't arrive, I tried emails and when calling, was told to email again as they never received any emails from me. The flowers arrived 2 days late - and severely wilted - before they decided that they would reply to my emails saying the flowers had arrived, to an email they told me they never received!! After several emails back and forth, I was told I would receive a partial refund. 3 weeks… Read Full Review

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★☆☆☆☆

“Useless”

Written on: 28/03/2015 by GordonJ (1 review written)

I ordered a dozen white roses for same day delivery on 27 March 2015. Not only was the order not delivered but I was not informed of the fact by Lillian Rose until I sent them an email late in the evening to which they replied stating that "the florist had a problem". Not very helpful and of no assistance to me. There entire service from the moment I called them to make the order had been amateurish. Best advice.........avoid at all costs… Read Full Review

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★☆☆☆☆

“Apalling”

Written on: 26/03/2015 by angrycustomer36 (1 review written)

I placed an order for mothers day. They were delivered on Friday 13th and i paid extra for them to be delivered on the sunday. Wish i hadnt bothered as they were nothing like the picture. I have emailed them and been offered a 50% refund but if I'm honest it's disgusting. The lady said I could get a replacement but there is no way on this earth that I want them to replace the vile so called greenery to my mother in law. I have threatened with trading standards as the flowers were not fit for… Read Full Review

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★☆☆☆☆

“appalling service! ”

Written on: 26/03/2015 by WhitneyThomas (1 review written)

I paid for same day delivery in good faith and the flowers arrived 2 1/2 days later!! No phonecall, no apology, no explanation. I rang to complain 4 times nobody got back to me. I eventually emailed the manager owner who apparently "doesn't make phonecalls" and 4 days have passed and no real apology or solution. Not even an offer of a refund. I am extremely angry and upset that the recipient did not get their flowers on a sad occasion when they needed them. They were left in a door way!!!!… Read Full Review

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