Lillian Rose Flowers Reviews - www.lillianroseflowers.co.uk

★★☆☆☆
1.5 / 5
14.8% of users recommend this
  • Customer Service

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  • Value For Money

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Lillian Rose Flowers - www.lillianroseflowers.co.uk

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Latest Reviews

★☆☆☆☆

“a very disapointing experiance baloon deflated flowers...”

Written on: 02/08/2014 by dbMarsh112 (1 review written)

On phone taking order the florist couldn't get enything right took 33 mins to get it all correct . But still delivered to wrong address . Flowers not like picture on website at all baloon had gone down on delivery and had taken the heads of some of the flowers compete mess have phoned and reported this no offer to make things right only to take photos and put on website. Waste of time & money… Read Full Review

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★☆☆☆☆

“JUST SAY NO ”

Written on: 01/08/2014 by Jeromeq243 (1 review written)

I JUST WANT TO SAY AFTER READING ALL THESE REVIEWS I WILL NOT BE USING LILLIAN ROSE. THERE ARE MUCH BETTER NATIONAL COMPANIES WHICH YOU CAN ORDER VIA THE INTERNET. IT'S MY PARENTS ANNIVERSARY THIS WEEK AND I WAS LOOKING FOR A GOOD LOCAL SUPPLIER - TO SUPPORT LOCAL FAMILY BUSINESSES BUT IF THEY CAN NOT GET IT RIGHT THEN WHY? MY BROTHER ORDERED FLOWERS TO BE DELIVERED THE NEXT DAY - HE HAS HAD NOTHING BUT PROBLEMS - THEY WERE PROMISED DELIVERY THE DAY AFTER THAT - TO NO AVAIL IF YOU ARE A… Read Full Review

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★☆☆☆☆

“Disgraceful service”

Written on: 31/07/2014

We ordered flowers at 11.25am, well before the cut off time for same say delivery, at 16.45 I called as they had still not been delivered, I was assured that they deliver till 17.30pm and that my order was all on the system and there were no problems. We spent almost £50 with this company for a same day delivery service. No delivery as promised and now the moment has passed, my sister lives so far away and this was one way of sharing our love on her special day, all ruined by what looks like a… Read Full Review

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★☆☆☆☆

“never ever delivered and poor customer service!”

Written on: 30/07/2014 by ruHodges296 (1 review written)

I never write reviews but I just had to after my experience. so glad im not the only one who has had bad running's with this company! im going to let my whole email with this company do the talking.... please shop elsewhere and save yourself the heartache. I have blanked out all personal details on both sides. From: Xxxxxxxxxxxxxxxxxxx Sent: 30 July 2014 08:46 To: 'Lillian Rose' Subject: RE: worst service ever!!!! Dear xxxxxxxx No need! Are you serious! Did I order flowers YES… Read Full Review

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★☆☆☆☆

“Not what I ordered!”

Written on: 20/07/2014

I too wish I had read these reviews before I ordered from this website. I spent £60 on a basket arrangement called Eden for a friend who had just moved house. In the image online if was a beautiful arrangement of roses, hydrangeas and other tasteful stems. When it arrived I asked my friend to send a picture as I was curious to see if if looked similar to the image online. I was really shocked to see that there were hardly any roses in sight and they were dark red anyway. Most of the stems… Read Full Review

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★☆☆☆☆

“SHOULD BE REPORTED TO TRADING STANDARDS - MISLEADING ADS”

Written on: 10/07/2014 by revoedit (1 review written)

Last Thursday 3rd July my sister ordered flowers from Lilianrose Flowers to be delivered to me in St Mawes, Cornwall on Friday 4th July. No flowers delivered. She got a phone call to say they would be delivered on Saturday. Guess what? No Delivery. Monday no delivery,Tuesday no delivery. As this was a surprise for me she had to resort to phoning me to see if they had arrived (she knew I would phone as soon as I received a present like that). She phoned them and was told their van was not… Read Full Review

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★☆☆☆☆

“Disappointed”

Written on: 09/07/2014 by Avaq84 (1 review written)

Poor value for money, not much of a selection of flowers and not what I asked for. Would not use again… Read Full Review

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★★★★☆

“funeral flowers”

Written on: 27/06/2014 by Semaji497 (1 review written)

i ordered flowers for my grandmothers funeral and they were absolutely stunning,several people on the day asked me where i got them from.the only thing was that i ordered all white flowers,and they were mainly pink with just a few white flowers.but they were so beautiful i cant complain.i would definately use lillian rose again and would highly recommend… Read Full Review

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★★★☆☆

“funeral flowers”

Written on: 19/06/2014 by LoreleiPurcell403 (1 review written)

i ordered these flowers for my grans funeral.they arrived on time and they were lovely,but not what i ordered… Read Full Review

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★★★★★

“Lovely Flowers will use again”

Written on: 15/06/2014 by Smart465 (1 review written)

Thank you the flowers were georgeous she loved them... Definitely use you in the future… Read Full Review

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★☆☆☆☆

“I wish I had read these reviews first....!!!!”

Written on: 05/06/2014 by kdBerry484 (1 review written)

Ordered a pink rose basket to be delivered same-day to my best friend on her birthday. No problem I was assured and the cost of £30.94 was charged to my debit card. My friend advised me that nothing was received on her birthday so I rang the following day to see what had happened. After holding on for what seemed like an eternity, on my phone bill, I was told "we've had a massive problem with our system but I will arrange for the flowers to be delivered today". Still not delivered by 4 pm and… Read Full Review

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★☆☆☆☆

“Ordered flowers to be delivered to an elderly aunt. ”

Written on: 29/05/2014 by DavidandLornaRobinson (1 review written)

Despite taking my money and contracting to deliver the following day, they failed to do so or even the following day. When I realised that the order had not been fulfilled I sent numerous emails but they were ignored. When I telephoned I was told that the person dealing with this was away from the office for the day and when I pressed they hung up on me. The flowers were finally delivered 6 days after my order and were in a dreadful state, desperately dry was my aunt's words. The person from… Read Full Review

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★★★★★

“funeral flowers”

Written on: 20/05/2014 by Dougherty240 (1 review written)

Was plesently surprised with the service i got. The flowers arrived at tge undertakers on time. They were alot bigger than i anticipated and was over the moon with them. Lovely presentation and fresh… Read Full Review

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★★☆☆☆

“not what I ordered”

Written on: 15/05/2014 by joannadove (1 review written)

Well I was going to write a bad review on this site but now I've seen the rest I am shocked at just how bad this florist is. I ordered some funeral flowers for a dear friend and they were nothing like the description. When I wrote to complain I was asked to send a photograph as if I would have a camera at a funeral !!! I have heard nothing more since the end of March If you are getting such bad feedback maybe it's time you just stopped letting customers down and did something else Mrs Jo Dove… Read Full Review

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★☆☆☆☆

“ANOTHER DID NOT DELIVER”

Written on: 08/05/2014 by AveryMcIntosh (1 review written)

Exactly the same experience as Flowershopper who posted on 22/4/2014. Did not deliver and poor customer service. when I emailed I was given a number to ring and after a discussion I was offered a refund or would ring and stop the delivery of the SAME flowers 5 days late!! I did ask for compensation in the form of flowers as a gesture of good will to make up for the upset and disappointment, but this was declined,as Lillian Rose were out of pocket. Thankfully I got a refund, but it would appear… Read Full Review

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★☆☆☆☆

“Go elsewhere...”

Written on: 25/04/2014 by Reidtx369 (1 review written)

Ordered a 'sympathy' bunch of flowers for a friend whose little girl tragically passed away in an accident....the flowers did not arrive on the date that was promised and when chasing up the order, I found the staff to be very unhelpful. I chased up the order the following day...they said they were going to ring me back with a status update, but I did not hear back from them. My wife called them late in the day and after a frustrating conversation with a very unhelpful individual, established… Read Full Review

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★☆☆☆☆

“Did not deliver”

Written on: 22/04/2014 by Flowershopper (1 review written)

I ordered flowers for my mum's birthday. I got email confirmation of my order but they did not deliver at all. When I asked why they simply said ' sorry, do you want your money back or shall we deliver another time'. Absolute rubbish service with an extremely poor customer service response. Do not use these useless people… Read Full Review

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★★★★★

“excellent service and flowers”

Written on: 09/04/2014

I ordered flowers to be delivered to a friend in Ipswich for her birthday. they arrived on time, were beautiful and lasted for one month and two days before they had to be thrown away. Good value for money… Read Full Review

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★☆☆☆☆

“AVOID LILLIANS LIKE THE PLAGUE!!!!!”

Written on: 03/04/2014 by A-CLARK (1 review written)

READ & DIGEST BEFORE YOU BUY!!!! I ordered a Sweet Dreams bouquet online to be delivered for Mothers Day 2014 from the Yarmouth branch of Lillians, glad that they arrived on time my Father emailed me a photo & I was embarrassed at how pathetic they looked. I emailed customer services to ask if my order was correct. My list of finding on this shower of a florists are below 1) On ordering I inserted in block letters what I want written on the message card inside, yet when the flowers arrived my… Read Full Review

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★☆☆☆☆

“DONT BOTHER”

Written on: 03/04/2014 by hoHarris9 (1 review written)

I ordered some flower for the same day the lady on the phone said, no issue took my order and my payment, i rang to chase the delivery and i was told they couldn't ring becuase i didnt give my number (did they ask)! Then said i why am i paying for same day and they gave me some bull exuce and when i stated how unhappy i was they hung up on me! GREAT CUSTOMER SERVICE!!! AVOID!… Read Full Review

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