Lillian Rose Flowers Reviews - www.lillianroseflowers.co.uk

★★☆☆☆
1.5 / 5
15% of users recommend this
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Lillian Rose Flowers - www.lillianroseflowers.co.uk

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Latest Reviews

★☆☆☆☆

“Reported to Trading Standards”

Written on: 27/08/2014

I ordered a bouquet worth £50 for my Mum's 74th birthday as she lives over 200 miles from me. They arrived in a really battered box which had obviously been thrown around in the courier company's van that they use. The only flowers that were ok were a few in the middle, the rest were totally smashed to pieces. I rang Lillian Rose and explained, they cut me off. I rang again, I was told I would be put through to the Manager, all I got was a ringing tone. I rang again I was told the manager was… Read Full Review

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★☆☆☆☆

“Disgraceful service”

Written on: 26/08/2014 by jamaicainn (1 review written)

August, 2014 - Placed an order several days prior to my sister's 70th birthday, when phoning it wasn't delivered neither any note being placed through the door. Even emails to the company was not acknowledged and no apology. The order was not cheap either. It made me feel that this company had taken my money and walked off with it and let my poor sister down. Will never use this company again… Read Full Review

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★☆☆☆☆

“SAVE YOUR MONEY.....”

Written on: 21/08/2014 by fvKelley1951 (1 review written)

I ordered a simple bunch of flowers on the Monday for my Mums birthday to be delivered the next day. They never arrived, so after about 25 phone calls with hardly any calls back they arrived...on Weds afternoon!! I fell into the trap of Googling florists in my home town and Lilian flowers came up with the same area code... Later found out that they sub out all their work to independents i wouldn't trust these guys to deliver a pint of milk let alone a delivery of flowers. My advise, spend… Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID”

Written on: 20/08/2014 by Simon71590 (1 review written)

What a joke! I ordered flowers for my partner to be delivered on the 16th! Nothing arrived! I tried calling several times! Nothing! Several emails! Nothing! Managed to finally speak to some rude woman on the Monday! Half hearted apology right at the end of the phone call after I said I wanted a full refunded! So today I receive a voice mail staying "we delivered the flowers to your partner. We went to the wrong store as your partner was actually at another store"! No! I gave the correct address… Read Full Review

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★★★★☆

“Brill”

Written on: 18/08/2014 by yzMueller214 (1 review written)

Ordered my flowers at 00:40 Saturday 16 august in the morning for the same day delivery! Although they didn't deliver for for that day! Rang them This morning, they had had a problem with their system, customer service were very helpful offered a box of chocs, or extra flowers, I chose extra flowers to the bunch. Also they offered a letter of apology, cannot fault them! And they said they would be delivered 3 pm and they was!,Ok so I said they were on time, in the star boxes, but no option… Read Full Review

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★☆☆☆☆

“Worst company ever!”

Written on: 17/08/2014 by xuMcGarry351 (1 review written)

Ordered flowers over the phone on Thursday morning for my friends birthday the following day. They never arrived. I telephoned Lillian Rose flowers and asked what had happened and was told they would speak to Manager and investigate. Never heard back from them. I rang again and requested to speak to Manager. I finally got put through and was subjected to a torrent of abuse from this woman. She is as other reviewers have commented the most vile person I have ever encountered. She's not… Read Full Review

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★☆☆☆☆

“Rubbish, rubbish, rubbish!!”

Written on: 09/08/2014 by Mrsfrogg (1 review written)

No delivery no call no email. No customer service. Avoid avoid avoid. Will be contacting my cc company to demand a refund. Ordered for mums birthday so big disappointment. Not recommend in any way… Read Full Review

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★☆☆☆☆

“never ever delivered and poor customer service!”

Written on: 30/07/2014 by ruHodges296 (1 review written)

I never write reviews but I just had to after my experience. so glad im not the only one who has had bad running's with this company! im going to let my whole email with this company do the talking.... please shop elsewhere and save yourself the heartache. I have blanked out all personal details on both sides. From: Xxxxxxxxxxxxxxxxxxx Sent: 30 July 2014 08:46 To: 'Lillian Rose' Subject: RE: worst service ever!!!! Dear xxxxxxxx No need! Are you serious! Did I order flowers YES… Read Full Review

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★☆☆☆☆

“Not what I ordered!”

Written on: 20/07/2014

I too wish I had read these reviews before I ordered from this website. I spent £60 on a basket arrangement called Eden for a friend who had just moved house. In the image online if was a beautiful arrangement of roses, hydrangeas and other tasteful stems. When it arrived I asked my friend to send a picture as I was curious to see if if looked similar to the image online. I was really shocked to see that there were hardly any roses in sight and they were dark red anyway. Most of the stems… Read Full Review

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★☆☆☆☆

“SHOULD BE REPORTED TO TRADING STANDARDS - MISLEADING ADS”

Written on: 10/07/2014 by revoedit (1 review written)

Last Thursday 3rd July my sister ordered flowers from Lilianrose Flowers to be delivered to me in St Mawes, Cornwall on Friday 4th July. No flowers delivered. She got a phone call to say they would be delivered on Saturday. Guess what? No Delivery. Monday no delivery,Tuesday no delivery. As this was a surprise for me she had to resort to phoning me to see if they had arrived (she knew I would phone as soon as I received a present like that). She phoned them and was told their van was not… Read Full Review

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★☆☆☆☆

“Disappointed”

Written on: 09/07/2014 by Avaq84 (1 review written)

Poor value for money, not much of a selection of flowers and not what I asked for. Would not use again… Read Full Review

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★★★★☆

“funeral flowers”

Written on: 27/06/2014 by Semaji497 (1 review written)

i ordered flowers for my grandmothers funeral and they were absolutely stunning,several people on the day asked me where i got them from.the only thing was that i ordered all white flowers,and they were mainly pink with just a few white flowers.but they were so beautiful i cant complain.i would definately use lillian rose again and would highly recommend… Read Full Review

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★★★☆☆

“funeral flowers”

Written on: 19/06/2014 by LoreleiPurcell403 (1 review written)

i ordered these flowers for my grans funeral.they arrived on time and they were lovely,but not what i ordered… Read Full Review

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★★★★★

“Lovely Flowers will use again”

Written on: 15/06/2014 by Smart465 (1 review written)

Thank you the flowers were georgeous she loved them... Definitely use you in the future… Read Full Review

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★☆☆☆☆

“I wish I had read these reviews first....!!!!”

Written on: 05/06/2014 by kdBerry484 (1 review written)

Ordered a pink rose basket to be delivered same-day to my best friend on her birthday. No problem I was assured and the cost of £30.94 was charged to my debit card. My friend advised me that nothing was received on her birthday so I rang the following day to see what had happened. After holding on for what seemed like an eternity, on my phone bill, I was told "we've had a massive problem with our system but I will arrange for the flowers to be delivered today". Still not delivered by 4 pm and… Read Full Review

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★☆☆☆☆

“Ordered flowers to be delivered to an elderly aunt. ”

Written on: 29/05/2014 by DavidandLornaRobinson (1 review written)

Despite taking my money and contracting to deliver the following day, they failed to do so or even the following day. When I realised that the order had not been fulfilled I sent numerous emails but they were ignored. When I telephoned I was told that the person dealing with this was away from the office for the day and when I pressed they hung up on me. The flowers were finally delivered 6 days after my order and were in a dreadful state, desperately dry was my aunt's words. The person from… Read Full Review

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★★★★★

“funeral flowers”

Written on: 20/05/2014 by Dougherty240 (1 review written)

Was plesently surprised with the service i got. The flowers arrived at tge undertakers on time. They were alot bigger than i anticipated and was over the moon with them. Lovely presentation and fresh… Read Full Review

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★★☆☆☆

“not what I ordered”

Written on: 15/05/2014 by joannadove (1 review written)

Well I was going to write a bad review on this site but now I've seen the rest I am shocked at just how bad this florist is. I ordered some funeral flowers for a dear friend and they were nothing like the description. When I wrote to complain I was asked to send a photograph as if I would have a camera at a funeral !!! I have heard nothing more since the end of March If you are getting such bad feedback maybe it's time you just stopped letting customers down and did something else Mrs Jo Dove… Read Full Review

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★☆☆☆☆

“ANOTHER DID NOT DELIVER”

Written on: 08/05/2014 by AveryMcIntosh (1 review written)

Exactly the same experience as Flowershopper who posted on 22/4/2014. Did not deliver and poor customer service. when I emailed I was given a number to ring and after a discussion I was offered a refund or would ring and stop the delivery of the SAME flowers 5 days late!! I did ask for compensation in the form of flowers as a gesture of good will to make up for the upset and disappointment, but this was declined,as Lillian Rose were out of pocket. Thankfully I got a refund, but it would appear… Read Full Review

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★☆☆☆☆

“Go elsewhere...”

Written on: 25/04/2014 by Reidtx369 (1 review written)

Ordered a 'sympathy' bunch of flowers for a friend whose little girl tragically passed away in an accident....the flowers did not arrive on the date that was promised and when chasing up the order, I found the staff to be very unhelpful. I chased up the order the following day...they said they were going to ring me back with a status update, but I did not hear back from them. My wife called them late in the day and after a frustrating conversation with a very unhelpful individual, established… Read Full Review

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