Lillian Rose Flowers Reviews - www.lillianroseflowers.co.uk

★★☆☆☆
1.6 / 5
242
15.3% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Lillian Rose Flowers - www.lillianroseflowers.co.uk

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Latest Reviews

★☆☆☆☆

“Rubbish”

Written on: 28/05/2015 by cooptax (1 review written)

next day delivery didnt turn up. Waiting for refund… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 22/05/2015 by Sg280457 (1 review written)

Telephoned order through to guarantee same day delivery paid £7.99 for the privilege. Received call to say flowers could be delivered as driver had not made it back tine was on 16.40 pm. Left with no fliers for a poorly friend and still waiting for my refund. I would not recommend this company so much for it being family run really !!! Poor service… Read Full Review

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★☆☆☆☆

“I ordered my flowers for same day delivery I explained...”

Written on: 20/05/2015 by 439Morrow (1 review written)

I ordered my flowers for same day delivery I explained it was a very special occasion so if there was any doubt in there mind then tell me before I completed the order, they assured me the flowers would be delivered , unfortunately the flowers never turned up and after weeks of trying to get my money back I have now given up. I lost my money and no flowers , I would never use these people again , there customer service is terrible , there whole attitude is a disgrace. Please take my advice and… Read Full Review

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★☆☆☆☆

“Very disapointed DO NOT USE”

Written on: 13/05/2015 by Lopeztr198 (1 review written)

I ordered some flowers for our Aunt for her birthday on Friday Morning for Delivery on the Saturday as her birthday was Sunday. Flowers did not show up, sent an email no reply. Spoke to them on the Monday and they should have been delivered on Monday, well they were delivered on the Monday but to the wrong address she got them on the Tuesday delivered by a Neighbour. Also the picture on the website said that to order the picture which included a Vase it would be a different price, so ordered… Read Full Review

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★☆☆☆☆

“Ordered flowers and a Teddy at 8.30 am for same day...”

Written on: 13/05/2015 by 136Cook (1 review written)

Ordered flowers and a Teddy at 8.30 am for same day delivery and was sorry I didn't read other peoples reviews beforehand. After chasing the flowers they arrived at 4.50pm just before my wifes work closed, without the Teddy. I have rang and explained and emailed twice which has been ignored. It appears they are quite happy to take money for an incomplete order and ignore the customer. DO NOT EVER USE. I will now have to contact my bank to seek a refund. I am surprised they are allowed to… Read Full Review

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★☆☆☆☆

“DO NOT USE LILLIAN ROSE FLOWERS! !”

Written on: 12/05/2015 by 87Self (1 review written)

do not use this service! flowers not delivered, payment take, explanations promised refund still waiting!! had to resort to claiming via my bank. do not use this service!… Read Full Review

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★★★★★

“Thank you”

Written on: 05/05/2015

Thank you for your help with my order and for changing date of delivery at such short notice. The flowers were delivered ion date requested and I have just received email from recipient saying flowers are beautifull… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY”

Written on: 01/05/2015 by YHEWITT (1 review written)

Just a warning to people thinking about ordering from this company, STAY AWAY! Put briefly my order arrived 4 days late (I had purchased a bouquet for a friend), the order should have arrived on the Friday (next day service), never turned up, I emailed to chase my order, no response. I called on the Monday at lunch time for an update, was assured out for delivery… the flowers never arrived. Called again on Tuesday, was assured again my order was on a delivery vehicle… guess what? They… Read Full Review

Darylclucas's Response to YHEWITT's Review

Written on: 05/05/2015

Go to there facebook page and write your review on there, they will delete it and block you, but I have asked 250 of my FB friends to comment randomly on their page now that they have seen what I received for £27.00. Hopefully the message will be seen before any others have to go through this. I have been treated exactly the same was as you - absolutely shocking

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★★★★★

“No problems”

Written on: 29/04/2015 by loolalou (1 review written)

After ordering flowers from Lillian Rose, I was a bit worried when I then found these reviews. However, I had no problem at all with the service. I ordered the Penelope bouquet on a free delivery offer for my friend who's just had a big operation. I ordered just before 4.30pm and my friend received them at 1.30pm the next day. She said they were absolutely beautiful and sent me a photo. They were lovely, good quality and professional looking, pretty much as they looked on the website when I… Read Full Review

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★☆☆☆☆

“Bad Bad Bad ”

Written on: 28/04/2015 by Rare (1 review written)

Do not use this company for your flowers. I ordered a basket for a friends mothers 80th birthday to be delivered on the Saturday ..... They did not aririve I called them on the Monday they were very unhelpful I arrange for them to be re delivered on the Monday and asked them to put a note of apology with the flowers to say it was their mistake . They arrived with just a message in the card saying happy birthday to the person... that's it . no mention of the names of the sender (me) so she… Read Full Review

Darylclucas's Response to Rare's Review

Written on: 05/05/2015

Go to there facebook page and write your review on there, they will delete it and block you but I have asked 250 of my FB friends to comment randomly on their page to keep them busy. Hopefully the message will be seen before any others have to go through this. I have been treated exactly the same was as you - absolutely shocking

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★☆☆☆☆

“AVOID LIKE THE PLAGUE”

Written on: 27/04/2015 by gobis30 (1 review written)

I ordered some flowers to be delivered on Saturday 25th April, I paid £6.99 for the delivery charge , they had to be delivered Saturday as that was the only time the customer ( my friend ) would be in. I decided against using Interflora 9 who I normally use without issue ) and support a local florist in the cheddar area, hence why I decided on Lillian Rose.( i have since found out that they are based in WISBECH and not local at all! Saturday came and went and the flowers hadn’t been… Read Full Review

Darylclucas's Response to gobis30's Review

Written on: 28/04/2015

Go to there facebook page and write your review on there, they will delete it and block you but I have asked 250 of my FB friends to comment randomly on their page to keep them busy. Hopefully the message will be seen before any others have to go through this. I have been treated exactly the same was as you - absolutely shocking

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★☆☆☆☆

“WASTE!”

Written on: 26/04/2015

I ordered flowers in their shop. Was on april 22nd, and my flowers should be delivered yesterday. But until now, i havent received any of their emails. I already sent them tons of mails/calls. Now, im wondering how will i get my money refunded. Never buy on this site ever again… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 25/04/2015 by DarylClucas (1 review written)

Everything seems fine ordering by website, they get your money do not turn up and refuse to answer your calls or e-mails. No doubt I am now going to struggle to get my money refunded as they refuse to respond to you. The worst possible service - They have let down a poor 80 year old lady who was due to have them presented to her tonight. Diabolical company - you will lose you money if you use them… Read Full Review

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★☆☆☆☆

“disgusting treatment”

Written on: 24/04/2015 by Jocelyng438 (1 review written)

I ordered flowers for my daughter in law and paid 7.99 to have same day delivery they did not arrive and the following morning I received a phone mesdage saying their van had broken down. I COMPLAINED THEY OFFERED UPGRADE and apology note and guess what 5pm still no flowers I called again they told me to email I refused saying they had ruined a birthday and still failed to deliver today and now not answering after saying they would get back to me I WILL BE TAKING FURTHER… Read Full Review

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★☆☆☆☆

“I ordered two tributes for a funeral and was assured...”

Written on: 23/04/2015 by 454Miranda (1 review written)

I ordered two tributes for a funeral and was assured that they would be delivered at the end of the working day, Monday. Only one was delivered so I contacted them on a Darlington number as the funeral was in Darlington but it was answered in Wisbech! I was told they had sent 2 orders to a florist in Darlington. The florist insisted she'd only had one order. The next phone call assured me that the second tribute had arrived. The funeral directors said it hadn't!!! i began to arrange for… Read Full Review

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★☆☆☆☆

“Terrible!!!”

Written on: 23/04/2015 by CayleeBarnes (1 review written)

I ordered some flowers for my friend who what's leaving and they never turned up rang them when I finished work they was shut over bank holiday when I got hold of them after Easter they told me the flowers got damaged but never informed me asked for my money back over two weeks ago and still not received it. Will not be recommending to anyone!!!… Read Full Review

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★☆☆☆☆

“Horrified!”

Written on: 17/04/2015 by scoe2 (1 review written)

I am disgusted with the service I have received from this company. Not only were my flowers not delivered 4 days ago but I haven't, as yet, received any explanation, apology or refund. It appals me to think the manager/director can sleep well at night knowing her inability to provide a service has upset so many people, my friends who are mourning the death of their relative and myself in knowing they feel forgotten… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY!”

Written on: 14/04/2015 by duCoyle114 (1 review written)

Order flowers for my sisters birthday for 9th April, these have not arrive. I've emailed and rang the company with no joy.  This company should not be taken internet orders. Wish I'd had read reviews before I purchased from this company. Will be calling Trading standards tomorrow… Read Full Review

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★☆☆☆☆

“avoid this site!!”

Written on: 11/04/2015

Ordered flowers for my dad's birthday weren't delivered on the selected delivery date. No one answering the phone no reply through email still haven't received no flowers. Would not recommend to anyone I am very dissapointed. Website quality rubbish doesn't give much detail or clear information… Read Full Review

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★☆☆☆☆

“avoid this site ”

Written on: 10/04/2015 by LeiaHeath (1 review written)

I ordered flowers for my friends birthday which should off been delivered yesterday she didn't receive them I rang them today to ask why they hadn't been delivered the excuse I got was it was bank holiday but baring in mind I ordered them on 29th March and the money was taken out off my bank on the 30th she has said will receive flowers today before 12 we will wait and see if they don't arrive and I don't get my money back I will be ringing trading standards tomorrow avoid this company like the… Read Full Review

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