Lillian Rose Flowers Reviews - www.lillianroseflowers.co.uk

★★☆☆☆
1.6 / 5
16% of users recommend this
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Lillian Rose Flowers - www.lillianroseflowers.co.uk

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Latest Reviews

★☆☆☆☆

“SHOULD BE REPORTED TO TRADING STANDARDS - MISLEADING ADS”

Written on: 10/07/2014 by revoedit (1 review written)

Last Thursday 3rd July my sister ordered flowers from Lilianrose Flowers to be delivered to me in St Mawes, Cornwall on Friday 4th July. No flowers delivered. She got a phone call to say they would be delivered on Saturday. Guess what? No Delivery. Monday no delivery,Tuesday no delivery. As this was a surprise for me she had to resort to phoning me to see if they had arrived (she knew I would phone as soon as I received a present like that). She phoned them and was told their van was… Read Full Review

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★☆☆☆☆

“Disappointed”

Written on: 09/07/2014 by Avaq84 (1 review written)

Poor value for money, not much of a selection of flowers and not what I asked for. Would not use again… Read Full Review

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★☆☆☆☆

“Go elsewhere - did not deliver and lied and said it...”

Written on: 07/07/2014 by Gene0000 (1 review written)

I ordered a gift for my housebound friend that should have been delivered on the 28/06 knowing that she would be in to receive it, I selected the exact date. 5 days later, I checked with her, and there was no delivery or card left. I called and gave them her contact number to arrange delivery and I also asked them to redeliver. Nothing happened. My friend called and was spoken to very rudely and said I had to call as I has made the order. I called again and was told that the order would be… Read Full Review

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★★★★☆

“funeral flowers”

Written on: 27/06/2014 by Semaji497 (1 review written)

i ordered flowers for my grandmothers funeral and they were absolutely stunning,several people on the day asked me where i got them from.the only thing was that i ordered all white flowers,and they were mainly pink with just a few white flowers.but they were so beautiful i cant complain.i would definately use lillian rose again and would highly recommend… Read Full Review

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★★★☆☆

“funeral flowers”

Written on: 19/06/2014 by LoreleiPurcell403 (1 review written)

i ordered these flowers for my grans funeral.they arrived on time and they were lovely,but not what i ordered… Read Full Review

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★★★★★

“Lovely Flowers will use again”

Written on: 15/06/2014 by Smart465 (1 review written)

Thank you the flowers were georgeous she loved them... Definitely use you in the future… Read Full Review

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★☆☆☆☆

“I wish I had read these reviews first....!!!!”

Written on: 05/06/2014 by kdBerry484 (1 review written)

Ordered a pink rose basket to be delivered same-day to my best friend on her birthday. No problem I was assured and the cost of £30.94 was charged to my debit card. My friend advised me that nothing was received on her birthday so I rang the following day to see what had happened. After holding on for what seemed like an eternity, on my phone bill, I was told "we've had a massive problem with our system but I will arrange for the flowers to be delivered today". Still not delivered by 4 pm and… Read Full Review

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★☆☆☆☆

“Ordered flowers to be delivered to an elderly aunt. ”

Written on: 29/05/2014 by DavidandLornaRobinson (1 review written)

Despite taking my money and contracting to deliver the following day, they failed to do so or even the following day. When I realised that the order had not been fulfilled I sent numerous emails but they were ignored. When I telephoned I was told that the person dealing with this was away from the office for the day and when I pressed they hung up on me. The flowers were finally delivered 6 days after my order and were in a dreadful state, desperately dry was my aunt's words. The person from… Read Full Review

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★★★★★

“funeral flowers”

Written on: 20/05/2014 by Dougherty240 (1 review written)

Was plesently surprised with the service i got. The flowers arrived at tge undertakers on time. They were alot bigger than i anticipated and was over the moon with them. Lovely presentation and fresh… Read Full Review

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★★☆☆☆

“not what I ordered”

Written on: 15/05/2014 by joannadove (1 review written)

Well I was going to write a bad review on this site but now I've seen the rest I am shocked at just how bad this florist is. I ordered some funeral flowers for a dear friend and they were nothing like the description. When I wrote to complain I was asked to send a photograph as if I would have a camera at a funeral !!! I have heard nothing more since the end of March If you are getting such bad feedback maybe it's time you just stopped letting customers down and did something else Mrs Jo Dove… Read Full Review

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★☆☆☆☆

“ANOTHER DID NOT DELIVER”

Written on: 08/05/2014 by AveryMcIntosh (1 review written)

Exactly the same experience as Flowershopper who posted on 22/4/2014. Did not deliver and poor customer service. when I emailed I was given a number to ring and after a discussion I was offered a refund or would ring and stop the delivery of the SAME flowers 5 days late!! I did ask for compensation in the form of flowers as a gesture of good will to make up for the upset and disappointment, but this was declined,as Lillian Rose were out of pocket. Thankfully I got a refund, but it would appear… Read Full Review

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★☆☆☆☆

“Go elsewhere...”

Written on: 25/04/2014 by Reidtx369 (1 review written)

Ordered a 'sympathy' bunch of flowers for a friend whose little girl tragically passed away in an accident....the flowers did not arrive on the date that was promised and when chasing up the order, I found the staff to be very unhelpful. I chased up the order the following day...they said they were going to ring me back with a status update, but I did not hear back from them. My wife called them late in the day and after a frustrating conversation with a very unhelpful individual, established… Read Full Review

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★☆☆☆☆

“Did not deliver”

Written on: 22/04/2014 by Flowershopper (1 review written)

I ordered flowers for my mum's birthday. I got email confirmation of my order but they did not deliver at all. When I asked why they simply said ' sorry, do you want your money back or shall we deliver another time'. Absolute rubbish service with an extremely poor customer service response. Do not use these useless people… Read Full Review

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★★★★★

“excellent service and flowers”

Written on: 09/04/2014

I ordered flowers to be delivered to a friend in Ipswich for her birthday. they arrived on time, were beautiful and lasted for one month and two days before they had to be thrown away. Good value for money… Read Full Review

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★☆☆☆☆

“AVOID LILLIANS LIKE THE PLAGUE!!!!!”

Written on: 03/04/2014 by A-CLARK (1 review written)

READ & DIGEST BEFORE YOU BUY!!!! I ordered a Sweet Dreams bouquet online to be delivered for Mothers Day 2014 from the Yarmouth branch of Lillians, glad that they arrived on time my Father emailed me a photo & I was embarrassed at how pathetic they looked. I emailed customer services to ask if my order was correct. My list of finding on this shower of a florists are below 1) On ordering I inserted in block letters what I want written on the message card inside, yet when the flowers arrived my… Read Full Review

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★☆☆☆☆

“DONT BOTHER”

Written on: 03/04/2014 by hoHarris9 (1 review written)

I ordered some flower for the same day the lady on the phone said, no issue took my order and my payment, i rang to chase the delivery and i was told they couldn't ring becuase i didnt give my number (did they ask)! Then said i why am i paying for same day and they gave me some bull exuce and when i stated how unhappy i was they hung up on me! GREAT CUSTOMER SERVICE!!! AVOID!… Read Full Review

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★☆☆☆☆

“Birthday flowers not arrived”

Written on: 01/04/2014 by Naturallyyours (1 review written)

I wish I'd found this review site before I ordered with this company. They are awful!!! Not only did the flowers not arrive on the correct day I was told that on the following day as the flowers were on the van I could not cancel them and that the recipient would have to reject them!!! I found a local florist in Berkhamsted who are sending out flowers for me instead. They were shocked at my story and told me that they would accept a cancellation of any flower order before it reached the… Read Full Review

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★☆☆☆☆

“Saw a professional looking florist website for mothers...”

Written on: 30/03/2014 by Manning1954 (1 review written)

Saw a professional looking florist website for mothers day which lulled me into a false sense of security as in a rush to send before the deadline to my mum and my mother in law and they had really nice looking arrangements and delivery dates still available. Read reviews on here only after ordering... oh god what have I done. Never mind let's give them the benefit of the doubt, maybe the others have all got it all wrong. But no, true to form Lillian Rose failed to perform! Flowers actually… Read Full Review

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★☆☆☆☆

“avoid at all costs”

Written on: 30/03/2014 by bryoni95 (1 review written)

I ordered flowers for my mum to be delivered yesterday, it was not cheap costing me over £40 and i am still awaiting delivery. I have tried calling every number on the website leaving voicemail messages, i have sent 2 emails but have heard nothing. I am so disappointed as i do not live near my mum to be able to give her anything in person. Now i just hope i will be able to get my money back… Read Full Review

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★☆☆☆☆

“Late delivery, too late”

Written on: 30/03/2014 by Chea (2 reviews written)

Ordered theses with a confirmed deliver date as the recipient was going away the next day, called on the day they should be delivered to confirm they were still being delivered on that day and was told they were out on the van definitely. They didn't arrive that day, they did arrive the next day when it was too late, and the florist that delivered them knew nothing about them being ordered for the day before. They lie about deliveries and don't refund when they should. Don't trust them… Read Full Review

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