Lillian Rose Flowers Reviews - www.lillianroseflowers.co.uk

★★☆☆☆
1.8 / 5
20% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Media Gallery for Lillian Rose Flowers - www.lillianroseflowers.co.uk

Lillian Rose Flowers - www.lillianroseflowers.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Not my funeral order!”

Written on: 21/11/2014 by Myla326 (1 review written)

I thought I was ordering from a local florist to undertakers and close to where my friend had worked and chose this florist for that reason. The woman who took my call did not enlighten me when I told her, I thought the £7.95 delivery fee was a bit stiff but paid. I would not have chosen them if I'd realised they were so far away. The flowers did arrive but to my dismay it was not the pretty funeral basket depicted but a squashed flat bouquet wrapped in cellophane that would not have looked… Read Full Review

Report this review
★☆☆☆☆

“Birthday bouquet”

Written on: 18/11/2014

This was supposed to be a special birthday present from my brother in the USA to me in England. Initially the bouquet looked fine, but the next day when I looked at closely I found that Substandard flowers were used, poor quality. Too many flowers crammed into a box. Some flowers died within 4days the others lasted under a week even the orchid and anthuriums only lasted a week. As a professional florist myself, the assembly of the bouquet was poor, the flowers had not been conditioned… Read Full Review

Designerflowers's Comment

Written on: 21/11/2014

I believe these people who run this so called florist service are frauds and no nothing about flowers or floristry.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“DISGUSTED!!”

Written on: 17/11/2014 by KeyonHull374 (1 review written)

I so wish I had read even the first review before choosing to use this joke of a company. My elderly friend had a really bad fall & I wanted to send her some flowers to cheer her up. I googled florists in her area and made the mistake of choosing this company. I ordered at 1pm, well before the next day delivery time, it allowed me to select the following days date. When I hadn't heard from my friend 2 days later I emailed and asked for confirmation of the delivery. None was received. The… Read Full Review

Report this review
★☆☆☆☆

“Utterly DISGRACEFUL, DO NOT RISK, PLEASE GO ELSEWHERE”

Written on: 12/11/2014 by mrgravey (1 review written)

I purchased some flowers for my mother to congratulate her on some excellent news regarding her health. Lets leave it at that. The item was supposed to arrive the next day and 5 days later my item had not been delivered. I contacted them stating the problem, I received an email back saying "We send our apologies for your distress, we are concerned to hear your order still has not arrived. We are currently looking into why your order was not delivered and will be in touch further." I waited… Read Full Review

Report this review
★★★★★

“Fair Friendly and Efficient”

Written on: 04/11/2014 by cyndysbest (1 review written)

Having a delicate situation in the form of a bereavement and not having met the family who handled the arrangements we wanted to show our thanks, condolences and appreciation to the individuals who had/have had a difficult time. Not knowing the area and having no knowledge of who to contact we found a number of florists in the Winchmore Hill vicinity and not being the most computer literate of people we plumped for the florist who met the criteria of Fair Friendly and Efficient. We were not… Read Full Review

Report this review
★☆☆☆☆

“Disgusting Service”

Written on: 04/11/2014 by janeputt (1 review written)

I ordered a bouquet of flowers to be delivered to my elderly mother in law for the 3rd November, she received them on the 1st, when I telephoned to complain no one ever returned my calls and eventually I received email but still no one would talk to me and after 2 days of complaining they eventually emailed me asking me to email them my credit card details for a part refund as the delivery wasn't there fault it was uk mail, well I am sorry but if they use uk mail and the delivery is wrong it is… Read Full Review

Bigmamma40's Response to janeputt's Review

Written on: 04/11/2014

Omg !! So glad I checked the reviews. I was looking for a local florist to send my clients a Christmas Bouquet.

Think I will go for wine.

Thanks for the review, really helpful, could of cost me lots of money.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“NEVER EVER USE THIS COMPANY”

Written on: 30/10/2014 by TinaLouiseSandeman (1 review written)

I do not write reviews very often but feel that i must tell people how bad this company are. I googled local florists and this company came up, i have never used them before but my usual one was too busy to deliver on Saturday. She was honest with me that she was too busy. I rang around lunch time and asked if there was any chance of having a bouquet delivered that day and was told that this was no problem. The website says to order before 3pm for same day delivery. I ordered a bouquet for… Read Full Review

Report this review
★★★★★

“fantastic service!!”

Written on: 25/10/2014 by deegriff84 (1 review written)

I ordered a bouquet of flowers from Lillian rose thinking they were a local florist (as they popped up on a search engine) I ordered at 3pm and started to worry once I found out they weren't local as I needed them delivered the next morning (latest) for a friend. I emailed my concerns to a very helpful lady where nothing was too much trouble. I received a message from my friend before 8.30am thanking me for her beautiful flowers. Amazing service. Cannot recommend enough. Thank you… Read Full Review

Report this review
★★★★★

“Wonderful flowers & excellent service!”

Written on: 23/10/2014 by auntysassy (1 review written)

A colleague was coming up to a BIG birthday and as she is of Irish descent, I wanted to order something a bit different. I found a green-based bouquet at Lilian Rose which was extremely reasonable in cost and ordered it. It was delivered right on time and looked absolutely beautiful. My colleague loved them and the blooms lasted for ages. A lot of people asked where I'd ordered them from because of the colour theme. I'd certainly use them again… Read Full Review

Report this review
★★★★★

“A beautiful bouquet, great valueand arrived on time ”

Written on: 23/10/2014 by karenzigs (1 review written)

I ordered a bouquet for my mums 75th birthday. I spoke to the florist before placing the order on-line as I needed a specific delivery time. They were most helpful and although they couldn't promise to meet my requirement, they would make a note and do their best - and they did; the bouquet arrived pretty close to the time I had requested. I ordered the florists choice large bouquet in pastel colours (partly because of the free next day delivery). My Mum called me to say how beautiful the… Read Full Review

Report this review
★★★★★

“perfect service and happiness ”

Written on: 22/10/2014 by jpRay14 (1 review written)

Brilliant service, helpful, just perfect gifts, definitely recommend this website to anyone who has plans for a loved one or friends! Thanks again!… Read Full Review

Report this review
★★★★★

“Amazing”

Written on: 21/10/2014 by abzraj (1 review written)

The product was beautiful, exactly as displayed on the website. I had expected my message to have been printed out, but instead it was handwritten, which added a really nice personal touch. I had no problems with delivery, product arrived on time and was delivered exactly how I had stated that I wanted it to be delivered. I will definitely be using this service again!… Read Full Review

Report this review
★★★★★

“Beautiful flowers”

Written on: 13/10/2014 by McAllister204 (1 review written)

delivered on the day stated and were absolutely beautiful! Thank you!… Read Full Review

Report this review
★☆☆☆☆

“Lesson learned, read reviews before using new company!”

Written on: 11/10/2014 by 419Blackburn (1 review written)

On Sunday I placed 2 internet orders for flowers, one to my friend for her birthday to be delivered on Monday. The other was for my mother who has been dealing with the death of her daughter, my sister, from kidney disease. These were to be delivered on Tuesday. So Wednesday arrives and no one has received any flowers. I sent an email to the company and did receive a reply quickly, it was a bland dismissive apology. They are refunding the birthday flowers, as my friend is going on vacation… Read Full Review

Report this review
★★★★★

“Just a perfect gift”

Written on: 08/10/2014 by shazmaza (1 review written)

First time user of Lillian Rose. Everything was great from the selection on the website, choice and service. The flowers were perfect. Beuatiful colour and the "diamonds/cyrstals" were a perfect finishing touch for a daimond anniversary gift. My Aunt and Uncle were over the moon. The flowers were delivered when requested and the florist telephoned them to say he was outside with the delivery. Can't rate the service and products highly enough. A big thank you to you all… Read Full Review

Report this review
★☆☆☆☆

“Never again”

Written on: 26/09/2014 by JakobBaker (1 review written)

Few words only: paid for flowers to congratulate my friend on her engagement and she never got the flowers!!! How embarrassing!… Read Full Review

Report this review
★☆☆☆☆

“Terrible. Incorrect delivery. 6 wks on no apology no ...”

Written on: 22/09/2014 by Kroebuck1981 (1 review written)

We ordered an EXTRA large bunch I spoke to a lady to place the order and explained how I wanted it HUGE. Also a teddy and ballon. The teddy didn't turn up and the bunch that turned up was not the colouring I ordered nor the size. In fact it was as small as the small bunch a friend sent her. I explained they must have made a mix up and sent photos of what they sent and having gone back and forth the customer service lady says she things it was a medium bunch received. I'm. At a point where I… Read Full Review

Markandcris's Response to Kroebuck1981's Review

Written on: 06/10/2014

I am having the same problem!! They said did I want a partial refund. At first I said yes but I didn't hear back from them. Send a few more emails & I had a reply saying they have sent an email to the florist to look into it. It's disgusting!!!

Reply to this comment

Kroebuck1981's reply to Markandcris's Comment

Written on: 06/10/2014

In the end I got a partial refund. However I dontbghibk that was acceptable. If Id wanted to send a small bunch I would have! I wanted to send a huge bunch!

Utterly useless. Hope you get sorted.

Reply to this comment
Report this review Read 2 Comments
★☆☆☆☆

“wish i had checked there reviews before i tried .”

Written on: 20/09/2014 by robbybell (1 review written)

Next day delivery .what a joke.i was told i had ordered to late for next day so i excepted that and i was given a choice.an extra 24 pounds for next day or get a saturday delivery which i agreed to. Waited all day saturday .emailed to find out what is going on and i was told they cant delivery it will now be monday. So much for next day deliverys !!!!!… Read Full Review

Report this review
★☆☆☆☆

“Wish I read the reviews before I Ordered”

Written on: 18/09/2014 by Paulao343 (1 review written)

I am really sorry to say that the service I received from Lillian Rose flowers has been appalling poor, the flowers sent were not what I ordered and did not arrive on time. After several emails the flowers arrived 4.30 pm instead of first thing, Telephone staff laughed at my complaint, very unhappy at that so to retrieve the situation tried to make light of the situation by telling me this wasn't the first complaint that day 11/9/14 my wife's birthday. Incorrect flowers,incorrect colours and… Read Full Review

Markandcris's Comment

Written on: 06/10/2014

12quid!? Are they serious!? Have you reported them to trading standards? I'm looking into it. More people need to join. They can't get away with it

Reply to this comment
Report this review Read 1 Comment
★★☆☆☆

“Absolutely shocking service ”

Written on: 08/09/2014 by Lucianoj482 (1 review written)

From start to finish, my experience of Lillian Rose was terrible. The person I placed my order with had absolutely no knowledge of their stock, the website or delivery options and wasn't able to process any of the questions I asked her. Stupidly, I went ahead and placed an order.... When I called Lillian Rose to check whether my friend's birthday flowers had been delivered, I was informed they'd been left BEHIND A BIN - contrary to my instructions. They did speak to the driver directly and… Read Full Review

Report this review
overview