Lillian Rose Flowers Reviews - www.lillianroseflowers.co.uk

★★☆☆☆
1.6 / 5
388
15% of users recommend this
  • Customer Service

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  • Value For Money

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Lillian Rose Flowers - www.lillianroseflowers.co.uk

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Latest Reviews

★☆☆☆☆

“Disgusting service”

Written on: 24/05/2016 by Jemajk (1 review written)

I ordered flowers for next day delivery. I emailed 3 times the day after they hadn't been received (I was unaware until my step mother told me she hadn't received any flowers) they then deliver them a day late!! That's no good as she was not at work that day so couldn't get them!! I've sent 2 further emails and absolutely no response. This is a joke of a business!… Read Full Review

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★☆☆☆☆

“Utte rubbish, do not deliver, take money, no flowers”

Written on: 20/05/2016 by LR67 (1 review written)

I bought flowers for same day delivery on 16/5/16 but none appeared. No call, no excuse. On the 3rd email I got a poor response saying the florist was closed?. It took several emails to get a final response that the florist was closed, what does that even mean? I am still waiting for my refund 5 days later, even though they have said its been refunded. My sister who lives hundreds of miles away from me was supposed to receive flowers on her birthday but didn't. Lillian rose flowers just… Read Full Review

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★☆☆☆☆

“Unresponsive: bad experience”

Written on: 20/05/2016 by RobertWard182 (1 review written)

I have never given a bad review to a florist before. I ordered flowers for deliver all the way from Canada. I inquired several times via email about the bouquet before delivery and they refused to respond. I NEVER heard from this company. I had no idea if it was going to arrive and what the bouquet would look like because they were unwilling to respond to me. Also, they were a day late with the delivery. Still have never heard from them and will never use them again… Read Full Review

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★☆☆☆☆

“Avoid This Company”

Written on: 19/05/2016 by GJB1700 (1 review written)

Delivered to the wrong address, allowed someone else to take delivery even with a personalised message card attached. No apology, no call back when promised, no offer of another delivery to the correct address, a could not care less attitude. Also the embarrassment of asking how someone liked their birthday flowers, only to be told they never received any such delivery. Now telling me to write in and I may be refunded or part refunded. I will be writing to Trading Standards if I have no… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 19/05/2016 by Roy493 (1 review written)

It pains me to give even one star after the embarrassing and upsetting ordeal my mother had to go through. She ordered a lovely pink lilly sheaf and got a hand tied average bouquet for her sisters funeral and the card had the wrong name on. Nearly 2 weeks later and they have asked what outcome we want. Really!!!! Avoid these at all costs they really Dont have good customer service and are not too bothered in rectifying mistakes. A funeral is not the place to get names and flowers so wrong… Read Full Review

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★☆☆☆☆

“Do not under any circumstances use this company!”

Written on: 18/05/2016

I ordered flowers for same day delivery, as I knew I would not have time to get some for a friend who had just been discharged after an operation. I ordered well within the time constraints to have them delivered on the same day, and paid 6.99 for this service on top of the cost of the flowers (which are not particularly nice or of good quality!) I arrived at my friends house in the afternoon expecting the flowers to have been delivered, but they were nowhere to be seen. I left a voicemail on… Read Full Review

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★★☆☆☆

“WRONG COLOR DELIVERED AND SHODDYWORK”

Written on: 09/05/2016 by 007Debbie (1 review written)

I had found this florists on line and used them previously. They delivered a gorgeous arrangement so I figured I would use them again. This time, I ordered the same pink "cascade" arrangement but larger (so more money) and asked for freesias to be added (more money). To my disappointment,not only did they deliver flowers in totally the wrong color,(they delivered yellow) the arrangement looked like half of it was missing, and the other half was shoddily put together. I posted what I ordered… Read Full Review

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★☆☆☆☆

“Absolutely let down and angry!!!”

Written on: 03/05/2016 by Tcarey08 (1 review written)

Paid for same day delivery,explained it was for my grieving mother who lost her husband that very morning. Was told she couldn't give a time as we asked for afternoon delivery to ensure mum would be in.placed order at 9.30 am, my wife got a TEXT at 20.30 hrs to say that due to the bank holiday the shop didn't have enough flowers for our order,and would we like and up grade for a delivery tomorrow ?!!!!!!!!!!!!!! My wife was too aghast to reply, so I called the mobile. For some explanation as to… Read Full Review

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★☆☆☆☆

“SAVE YOUR MONEY”

Written on: 25/04/2016

I ordered some flowers online for my girlfriend's birthday 2 weeks in advance. They arrived out of the blue two days later and completely ruined the surprise a) because she wasn't even in work when the flowers were delivered, and b) it wasn't her birthday and NOT the date I had requested they be delivered on. I contacted Lillian Rose Flowers and was reassured the flowers would be sent out on the correct date of 22nd April. Not surprisingly, this did not happen despite me contacting the… Read Full Review

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★☆☆☆☆

“Do use them”

Written on: 18/04/2016 by Mathiasn148 (1 review written)

I should do the research and read the review before I order with this company. The flowers was not deliver on the day I ordered, called the company for a refund and the girl on the phone said I have to email which I did and got a reply from Victoria saying the flower is on way for delivery after it is 2 day late and told her don't need it now as it was not deliver on the day I order and got a email reply I cannot get a refund, what kind of company is this?? I called again and now waiting for… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY! SHOCKING!”

Written on: 15/04/2016 by vickyhumberstone (1 review written)

ordered a £32 bouquet for my mother who was going into hospital, a £5 bunch of what I would call funeral flowers arrived, complained after numerous emails/ calls (the person I dealt with will never speak to you) I am still waiting a refund and it is over a month since the delivery. I was told this week that half the money would be refunded and a re-delivery of flowers, another lie, no refund and can you believe a forged signature from my mother for invisible flowers! Please do not use this… Read Full Review

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★☆☆☆☆

“Same day flowers not arrived!!!”

Written on: 14/04/2016 by JakobeStrickland (1 review written)

I ordered same day flowers paying 6.99 for them to be delivered non have arrived plus no reply to my emails and phone lines are closed I needed them to be delivered today due to the person being out all day the next 2 days then away I'm appalled!! Waiting on a reply and reading these reviews I'm really disappointed… Read Full Review

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★☆☆☆☆

“Flowers not delivered, terrible customer service”

Written on: 13/04/2016 by Collier25 (1 review written)

I ordered flowers for same day delivery, and was advised late in the day over text message that due to Easter deliveries the order could not be completed that day, and that the flowers would be delivered the following day. This was over a week after the Easter period. The flowers then never showed up. I called once I realised this (ruining the surprise by having to speak to the recipient. Customer service was appallingly slow, and I was advised the delivery was confirmed. A full week later… Read Full Review

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★☆☆☆☆

“Hopeless!”

Written on: 11/04/2016 by BrooklynSlattery393 (1 review written)

I ordered flowers on 6th April to be delivered to Cameron House Hotel on 8th April 2016 for friends Anniversary. They did not arrive although they had been paid for. When I spoke with the company they apologised and said they were being delivered on 11th April !! Needless to say I won't use or recommend this company ever again. … Read Full Review

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★☆☆☆☆

“Ruined my gesture of love to my sister”

Written on: 06/04/2016 by SylviaStorey (1 review written)

I used this company at Christmas to send my sister in UK an orchid (I live in Spain) This was delivered ok. My sister sadly lost her husband on the 5th of April 2015 and has had a very difficult year. I wanted to do something special for her. I found, what was described as "rare blue Orchid" priced £50 on the site and paid for this two weeks in advance. It was to be delivered yesterday (5th April) because I knew my sister would be feeling low. My sister rang me yesterday morning to thank me… Read Full Review

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★★★★★

“Blooming beauty bouqet”

Written on: 05/04/2016 by Tinalh (1 review written)

After finding my mom after 39 yrs i decided to send flowers from lilian rose for her birthday My mum called to say beautiful flowers an a large bouquet she was well happy an very surprised to recieve them. Thankyou so much Will defently be ordering again And will certenly recommend to friends and family Thanks again … Read Full Review

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★☆☆☆☆

“Dead flowers delivered to the house 4 doors awsy”

Written on: 05/04/2016 by CeceliaCampbell272 (1 review written)

Sent flowers they charged me 6.99 for same day delivery no flowers arrived 3 days later a neighbour text to say she had flowers , pathetic bunch of flowers for £47 Very disappointed at the lack of reply to my emails… Read Full Review

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★★★★☆

“Very happy”

Written on: 03/04/2016

Was worried after reading reviews after I had placed my order for funeral flowers. Even rang up customer services and told them my concerns, they assured me my order would be dealt with care & attention to detail. Beautiful flowers arrived on time and was very pleased with the quality. Thank you… Read Full Review

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★☆☆☆☆

“No Flowers delivered and no message to tell me that!”

Written on: 01/04/2016 by Meera16 (1 review written)

Terrible experience no flowers, no cancellation message, and no compensation. Utterly ruined my surprise flower delivery… Read Full Review

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★☆☆☆☆

“Horrible service ”

Written on: 01/04/2016 by Fatos_bozkan (1 review written)

My order hasn't been delivered for 2 days. Had call them many times,no apology and help at all. All they say they will call back but no call at all. Horrible, annoying !!!… Read Full Review

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